This place is clean, well organized and the employees treat you well. They will have my business for future needs.
Richard FCustomer Reviews for U-Haul Moving & Storage at Ridge Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I closed out my storage space on the 2nd day of the month, and they would not prorate a credit to reimburse me for the month I had paid in advance.
KATHRYN T | Overall ExperienceHave all the equipment that was agreed to for the reservation.
WILLIAM AThe staff were friendly and personable I had a great experience with them
SHELLEY DMy storage was all ruined from the rodents and my stuff was stolen
Edith c | Overall ExperienceThe service people were kind courteous and considerate
Luis R | First ImpressionsPickup was quick and easy (which in the past was not my normal experience). Drop off was also easy and quick.
MARK JAwesome
PAUL DThe team was amazingly, courteous and helpful
JEFFREY TWhen I came for my property it was full a Rat Poop I had to throw most of my stuff in the garbage
william b | Overall ExperienceVery friendly. Very helpful.
ERIC Lvery racist will like cooperate number actually
Shantasia A | Overall ExperienceKnowledgeable friendly staff, enjoyable experience.
STEVEN JJim is great at his job. So very helpful and accommodating. He really knows how to make a customer feel good about choosing uhaul services. In fact, all the employees I dealt with for this move were all fantastic at customer service!!
Dione A | First ImpressionsCrew was great on pick up and return. Quick and easy, just how I like it.
ADAM YThe guys working there are very friendly and helpful.
PHILIP AThank you Uhaul
BERNICE BYou guys changed the price every 6 months. Totally unacceptable.
RICK O | Overall ExperienceThe staff were friendly and professional. Check-in was easy and fast. Returning the equipment went smoothly. I highly recommend this location.
Rodmon KCustomer service was above par
SAUNDRA DThe clerk at check in and check out were super DOPE ‼️ I really appreciate how helpful they were in my time of need.
MICHELLE HWhite charge me $50 for hours
SADDAM MVery happy with the young man at the desk that gave me great advice. Pleasant to work with and was knowledgeable . This experience was superb! Thank you!
GRACE RThank you for your help
Tamela N | First ImpressionsWe had a 7am reservation to pick up a car trailer and when we arrived at 7am, no one was there. There were a few customers that were waiting outside for their reservations as well. Called the number and the person I spoke with was unable to reach anyone at the location and confirmed no one was there but did not know why. Had to go back later to get the trailer hooked up.
PHILIP SI have had to rent several trailer and trucks from U=Haul in the last year. I always use the 1875 E. ridge Road, location. The staff is friendly, knowledgeable and easy to work with! The staff always go above and beyond! The equipment is always clean and in great shape. Thank you!
DANIEL RThere were sheets of ice everywhere and I could barely get find the truck. Let alone drive it out of its parking spot.
Timothy SGreat experience, helpful employees. Will definitely recommend. Thank you for making my experience a good one!
Ethan MService was much faster than normal for UHaul. Good work!
PETER MAs always, I was treated like royalty. I was given the utmost attention and consideration.
Michael P | First ImpressionsMore manpower.
Michael HI was late picking up the truck and I definitely appreciate the extended return time. I was provided excellent customer service. The truck is a hazard something is wrong with the front tires and the tires are literally bald no traction could NOT back truck up the tires just keeps spinning. Thank God my cousin is a Certified Truck driver and he was able to get the truck to back up towards the house so we could use the ramp to unload everything. PLEASE service that truck ASAP. I would like to be compensated for this inconvenience as I was fearful of the driving an unsafe truck. I look forward to hearing from you concerning this issue. Have a safe day!
SHERI MCan't think of a thing.
BERNARD JThe Doors were in major need of an upgrade but now I see that's getting token care of👍🏿 and I just want to thank the establishment for lending me the space for 4 years and I will definitely recommend to others.
Mark M | Overall ExperienceThe associates were very professional, respectful, polite, helpful, and accommodating. Couldn't ask for a better experience.
BERNARD JThe man that checked me in was amazing great help. The vehicle was terrible
SHANNON RVery nice
JOSE Nvery smooth customer service at the counter
Brian KQuick processing of rental both in and out. Fair price and well maintained equipment made a tough day easier.
FREDERICK WService was friendly, and efficient. No problems either picking up or returning cargo van.
KIRK CDid a excellent service
BRIDGET YThe staff wasn’t friendly and the pickup process was confusing and was not explained at all. As a result when I dropped off the van they tried to charge me for a scratch on the truck that was there before hand. It was a minor scartando i didn’t think anything about it when I picked it up. Not at all happy that they tried to charge me for done thing do minor especially when I bought the insurance to cover such items
RENEE KFrom my knowledge not nothing to me right now cause they were very helpful
TRAVIS YThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
CHRISTIAN CThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
MATTHEW RThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
ASHLEY NThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
MARK WThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
CHRISTIAN SThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
STEVEN IThe location itself is great. The local central equipment dispatch team you have are the rudest, most unprofessional people I have ever met. They constantly argued with us and were upset that we rented so many units. If I am not mistaken, I would think Uhaul would be ecstatic about someone renting multiple units for many days. That is exactly what you are in business to do. I will not be doing Business with Uhaul going forward specifically because of them. The location was great, your central local operations team is horrible.
GIANNI DNo improvements required. The employee who helped me was the best customer service employees I have ever delt with. Very informative and concerned for my safety.
THOMAS CEXCELLENT ALL AROUND!!!!
MICHAEL DTerrible attitude problem from both employees on duty, asked why I was being charged soo high for a truck got a shiit response that's just the way it is it's about supply and demand and that they weren't the branch that rented out to me, spent the day freezing helping my daughter and grandchildren and felt taking advantage of
michael vRented a tow dolly. After all was hooked up, I noticed one of the security chains was not useable ( missing the “S” hook on the end) and had to switch to another piece of equipment. Seems that should have been caught during check in/inspection from previous customer. Would have really been upset if it wasn’t found until after the vehicle was loaded. Otherwise, experience at facility was average to good.
KEVIN JClerks were helpful and efficient. But how about a smile on a cold Saturday morning guys?
JO-ANNE MYour service/operation were impeccable.
MICHAEL DGreat customer service and care.
JACQUES KWas told a manager would be in contact with me. No manager called me and extra charges were applied
BRANDAN RThe staff at this location don't seem to be very knowledgeable and are rude to customers. I don't know if it's because of my wheelchair or not but they have been extremely condescending.
Ryleigh M | Overall ExperienceFast transaction - great customer experience - will do business again.
JEFFREY DThe customer service was excellent thank you
JOHN RThey delayed my truck pickup on move day by 3 hours. Had to rearrange my entire day and reschedule the movers. I don't know for what reason considering they had the truck there, and they refused to release it to me until the proper time. On top of that, the truck had a check engine light, and a STRONG ODOUR of man's cologne. Like someone poured it on the floor and nobody bothered to clean it up. It was the most foul uHaul experience I've ever had -- left the truck pissed off and with a massive headache. NOT coming back to this location. Go to the other E. Ridge road Uhaul.
LAURA CWait time was over in hour because there was only 1 worker
STEVEN Cvery easy and helpfull
DAVID JWhat a great experience. Took the time to explain and demonstrate the rented equipment. Great people to deal with from start to finish.
LINDA TI did not want to give the location poor marks, but the overall experience was poor. Our original reservation was off Buell rd., that got kicked to Jefferson Rd in Henrietta. Due to my busy work schedule, I missed the call informing me it then got moved to Irondequoit. I'm in Ogden. Very inconvenient. Plus paying by the mile really adds up. The people in Irondequoit were very nice but the vehicle had a lot of oversteer. I may reconsider my next rental.
JAMES NI rented a tow dolly for a one-way trip out of state. U-Haul transferred me from the local pick-up site I had selected to this one which was farther away and in the opposite direction that I was headed. When I got there and we had loaded my car on, I noticed the fender of the dolly was rubbing the dolly's tire. The assistant and I tried to bend it back, but we were not successful. This meant we had to unload my car and find another way. After waiting over an hour, the store manager was able to give me a full-size car trailer. We got that loaded up and I was able to complete my journey. Overall, I am pleased they could resolve my issue, but I wish they had noticed the damage caused by the previous user before trying to rent it to me. I am also unhappy to have been sent so far out of my way. But those complaints are in no way the fault of the guys at this store, who were great!
CHRISTOPHER AFind a way to dry out the uhaul after cleaning. The left over water wreaked havoc a bit on the cardboard boxes. Otherwise good!
KENNETH JIt was excellent although one time I went in and someone had been smoking pot in the foyer and I notified the management and he said he would check the film and take care of it and I never noticed that smell again. I did not need my items contaminated thank you and God bless you guys.
Cheryl G | Overall ExperienceThe staff was immensely helpful.
RENEE W | Overall ExperienceI really enjoyed the staff at this location always helpful and friendly, I would be hard pressed to find a team of people who worked so well together. Clean and secure facility well lit, in the year of service that I've been provided I have never felt more safe or confident with my security.
NATHANIELC W | Overall ExperienceRats entered my storage.
Barbara A | Overall ExperienceDuring the time it took me to empty my family members locker, no matter my question , staff always took the time to answer it.
Patricia H | Overall ExperienceEverybody was friendly, nice great customer service.😇👍🔥
Mouhoal S | Overall ExperienceUsing the desktop the process was smooth however continuing the check in process using the app on the phone was very difficult
James C | Online Move InThis was my 3rd time using storage and truck rental. Great experience lovely staff. Recommend to friends and family always.
Luljeta T | Overall ExperienceVery helpful with location of locker clean and very nice people
Nicholas H | Online Move InThe office staff was disappointing
Frank S | Overall ExperienceI paid for 24hr access and I did not get it now I have to keep the van for 1 more day very inconvenient
Jason E | First ImpressionsThe staff really care when they don't have to just super thankful they really just are amazing at their job I didn't mind the wait because they were kind the entire time storage seemed a tad smaller than I thought but the staff made the experience
Kamariah D | First ImpressionsI expect a busy environment when the service is excellent. Everyone was very helpful. I was especially impressed with Jim and Nick during my multiple visits. Thank you so much for the outstanding service experience.
Gary L | Overall ExperienceI appreciate having access to the carts to help me with moving my property. I will continue to use U-Haul.Thank you for your service. Valued Customer
Cynthia P | Overall ExperienceThank you so very much for your service and hospitality
Nikki B | Overall ExperienceThe only issue that I had was when I closed out the unit they was sending notices saying that my rent was late so I would suggest they keep up on rentals when individuals move in and out of the storage unit
DIANE S | Overall ExperienceThe unit walls needs some mud work. Other than that pretty straight forward process. Easy and you get a “free” lock. Overall I was pleased.
Jonathan G | Online Move InVery good
David R | Overall ExperienceAnthony was excellent to work with.
Gene G | Overall ExperienceThe door of the exterior storage unit could have had a better seal at the bottom. Rodents and splashing rain could certainly get in.
Gene G | First ImpressionsThe representative I spoke to was more than helpful explaining the contract and answering all questions I asked. Jim, I think that was his name, gave me exceptional help and I would like to tell him and the rest of the people working at East Ridge Road, thank you.
esteban g | First ImpressionsAt this time the lack of maintenance on the side of the storage unit, that caused water damage to our things since February, has caused us to remove our things to another location to dry out and clean. I did purchase your insurance plan and hope they can help with our loss... water damage to our furnishings and clothes is very disappointing. Check back with me for the outcome and opinion.
chris b | Overall ExperienceThe staff went above and beyond for me, they made me feel comfortable and they were very trusting. They answered all my questions and requests and made the whole moving in and out process smooth and seemless. I will for sure be recommending this U-Haul location to all friends and family. Thanks again
Ann D | Overall ExperienceAll good👍
Maureen R | Overall ExperienceGood people to work with..
chris b | First ImpressionsVery good customer service
Dilip L | Overall ExperienceThis location was able to fit all my needs for a good price & staff was very kind and educated me on what would be a best fit for me.
Ivelisse S | First Impressionswent smoothly
Maureen R | Online Move InWhen had 3 Uhaul storages from June until now and after Rented many trucks in the recent months and never any discounts, we're veteran, and senior citizens, I guess that doesn't count. We had late fee's put upon us that wasn't our fault, I feel we should have gotten refunded for that. We used storage and truck rental from June up until now drove from Bflo, get to Rochester Uhaul was closed, we had to drive back to Bflo, because we we're storing our property here in Rochester until our property purchase closed, and drove back here the next day cost us$325 For a one-way rental, they forgot we had a storage but couldn't get in.
Mary B | Overall ExperienceRat infestation 8 in damage my property
andre g | Overall ExperienceOther than a leak that we are currently in contact with U-Haul about, everything else was awesome. The staff are well mannered and spoken and are always a pleasure to talk to
Johnmichael N | Overall ExperienceExcellence was achieved by the Center's GM Victor Romano. He deeply and patiently listened, then professionally presented the array of products and services the Center had to offer. Great leadership!
ELDRIDGE E | First ImpressionsGreat Job
Robert M | Overall ExperienceThe associate was very informative and helpful!
Clenita T | First ImpressionsIt’s very nice and big space and easy to unload the items and very safe and I love it
Dilip L | Online Move InEveryone was efficient and friendly
Rosemary O | First ImpressionsAll staff was very helpful and respectful very knowledgeable I would definitely refer a friend to the location that I use thank you for the outstanding service.
Gregory M | First ImpressionsThank you
Angel P | Overall ExperienceStaff were very friendly and helpful. Definitely recommend them.
Amanda N | First ImpressionsWhen I moved all of my belongings out, there was a tone of rat poop around my things. I would suggest getting something for the rat’s. I had no food in my storage.
Brianna B | Overall ExperienceMy storage unit had rat feces and the smell of urine from rats
lisa K | Overall ExperienceI was expecting a refund but I was charged….. I had to find a storage unit at a different facility
Brittney B | Overall ExperienceI made my reservation online. Called to say I would be arriving after the close of the business office . Employee stated that was not a problem,that I would be sent a "link" that would walk me through everything and we could unload until 10:00pm. Drove 3 hours to arrive with a 26ft truck full of belongings and nowhere to put them. Was on the phone with customer service for a combined time exceeding 2 hours and EVERY customer service representative forwarded me to another. There were 5 total all of whom stated that they could not help me. I slept in a car all night because we did not have money for a motel. When we went back at 7:00 am we were given an old truck trailer to put our things in which is not even protected behind a gate. No apologies were conveyed by staff for any of the inconvenience. None!!! No offer of refund or partial refund. No remorse over the situation. The most disgusting customer service situation I have ever experienced. I would not recommend Uhaul to anyone.
Christine B | First ImpressionsFriendly and convenient atmosphere
Janet m | Overall ExperienceMy items were ruined while in storage and I was told that there were no leaks but my mattress as well as chairs were water damaged
Michelle C | Overall Experiencethere was broken glass in my unit as well as right outside the door, but overall good
Peter S | Online Move InI have quite a few storage units at my local U-Haul. My latest one was supposed to be 10 x 20‘ it is closer to 9 x 19’. I had to get the smaller unit because they didn’t have any larger ones available. I’ve had quite a few problems with re-renting the larger units. I’ve spoken with the general manager, I’ve tried contacting his boss by phone and email where I have received no reply. I’ve called the 1/800 #and I have emailed the corporate office and I have not received any reply. I want as far as to text the CEO of U haul who put his phone number online, also to get no reply. Their units are convenient and less expensive but customer service is something they do not have.
Reina C | Online Move InI hope not to have the problem she incurred with mice dropping. Had she remained me before I would not gabbed rented the unit. Please be mindful
Janet m | First ImpressionsThey have mice. I had to throw out a lot of chewed up pooped on and stain items. It’s the reason I left that storage.
Aaliyah S | Overall ExperienceThank you! Staff was helpful in showing us the various storage units, and answered all questions during viewing so we could make our decision. Thank you!
Mary M | First ImpressionsDid not honor Uhaul deal for 1 free month of storage when I had booked a trailer for rent. Storage unit had a roof leak and they did not seem to have interest in the complaint or trying to address it. Was told Uhaul insurance would contact me in 10 business days and have not been contacted after a month.
Michael M | First ImpressionsExcellent service
Angel D | Overall ExperienceThey had rat feces in the storage area the guy gave me a contract but said something totally different from what it said charged me 140 for abandonment I went in last Friday one of the other guys told me that I have until Monday at one pm since I paid Friday and did not start collecting my things till Saturday went back Monday was told by the another guy that looks like he's a functional alcoholic that don't know why he told you that
angela s | Overall ExperienceWould appreciate moe extended accessibility if only one or 2 days > ,evenings. Hard when working til 530 every day.
MARYANNE D | First ImpressionsStorage unit had roof leaks which damaged furniture. Poor lighting when dark out. This storage unit was outside security fence which was unfortunate. Door was very difficult to open. They did not honor free month of storage with rental of trailer offered from uhaul website.
Michael M | Overall ExperiencePlace was filthy when I rented it . I called to have it cleaned out before I arrived to store some household contents and the manager said he would get it cleaned. I had to clean it myself. Manager was not available. I have used this facilities three times over a number of years but will nevever go back. Found mice feces on some household items due to holes in back of rental space A very bad experience!!!
William M | Overall ExperienceAll of my furniture and boxes were covered in mice/rat droppings. I had to throw away lots of very expensive items because of this. Very disappointing.
Tiffany B | Overall ExperienceStaff is great and helpful and the facility is secure..however mice decided to nest in my unit and destroyed my couch. Mouse poop over many of my items. Definitely disappointed in that aspect.
Patrick B | Overall ExperienceIncreasingly there were discarded items left outside units and not cleaned up for a week or more. Always very hard to find help at this location. Staff helpful if you could wait long enough for someone to finally speak w you.
Judith A | Overall ExperienceEnjoyed it very well and It’s well worth it.
Angel H | Overall ExperienceGood experience. Only complaint is that even though my parents removed theyre itens at the beginning of the month they had to pay for anentire month. Should have been prorated
cheyanna g | Overall ExperienceGreat service
caridad v | First ImpressionsStorage facility was full of mouse crap all in my facility there were no boxes anywhere around the U-Haul facility I am very disgusted with how my stuff got ruined mentally this has been stressful also the cost was absolutely terrible since I had mouse crap everywhere in my stuff
Petra M | Overall ExperienceTimely efficient friendly
Terry P | First ImpressionsVery good service ✅
carolyn w | First ImpressionsKyle the manager helped me out big time. I forgot to “move out” of my unit and remembered when the reoccurring charge came up. He “moved” me out of the unit and reversed the charge without me having to go there. I really appreciate the help.
LIDIYA K | Overall ExperienceI appreciate use of the cart's to help with storing my property. I also believe all of my things will be safe at U-Haul.
Cynthia P | First ImpressionsWe had a great experience with the uhaul employees and location but the property I had in storage was covered in mouse droppings when we went to move out. So I had to repack everything and spray mattress down.
BRANDY A | Overall ExperienceUnit was filthy and had an odor. Called manager and he said he would have it cleaned up by 2:00 pm as I was on my way with a load at 4:00 PM. Needless to say it was not cleaned up. I f do I’d it myself. Called but got the central number and did not want to wait in line to complain.
William M | First ImpressionsI reserved an indoor large storage unit for my 2 bedroom apartment and was notified when I arrived that my reservation had been essentially given away. I was only offered the option of an outdoor storage unit which I did not want but had no choice but to use. The staff did not offer any explanation or accommodations for possible other locations. Will not be recommending.
Charitie H | First ImpressionsThe storage unit isn't clean when we first got the unit to storage our things. The staff member didn't tell the truth about claiming the storage units were clean.
Grace H | First ImpressionsNo comment
Julia T | Overall ExperienceVery nice people very polite
Julia T | First ImpressionsI will never recommend this places it was felty with mouse poop was dirty fist they gave me a storage that had a lock on it can’t unload until the next day that I had to give the truck back bc I ask to extend the same day I rented for them was impossible help a client out bc the truck was reserved by an other client I cancel the storage but stay with the truck now a will be charge for not bringing it on time they SUCK!!!!
Teresa R | First ImpressionsThe unit i received was full of trash thats very unacceptable i was not happy
lisa K | First ImpressionsViolence on behalf of U-Haul employees against potential customers should not be permitted, and this simple precedent was violated a) when U-haul employee threatened me with physical violence and b) when I called 911 and the employee, possibly Miranda, physically named assaulted me at U-haul on site, placing my physical safety at risk, and I maintained unwillingness to participate in such violence.
Ray M | First ImpressionsNot the Movers S.Miller, But UHaul overall highly recommended
Deirdre M | First ImpressionsI love it just wish it was a little bigger you guys should add virtual viewing of the storage units that way we as customers can get a better idea of the measurements
Atiya H | Online Move InStorage manager was garbage. I have been out ifnthe unit since Dec 2021 and it April 2022 and I'm still being charged for unit. Get it together uhaul.
JESSICAB P | Overall Experience1875 east ridge road rochester ny need more staff And need to be more efficient. Have a Bless Day
Bianca C | First ImpressionsDo not like the centralized calling; any time I attempted to call the listed number, I was farmed out to an off site center where: sometimes I was re-directed to the wrong Ridge Road U-Haul site; left a requested return call message for the manager (which was never returned); or was properly connected to an on site employee who was unable to answer all my questions regarding services.
mike p | Overall ExperienceI personally never had an issue there with the people,some time it was a wait to pay my bill. The wait was understandable when someone was renting a truck that was ahead of me and there was only one person there at that time and a long line. When days were busy I paid online.
Dorothy H | Overall ExperienceOnly thing I didn’t like is when they say there not going to charge and they did charge got the refunds back but rest is fine
Carlos M | Overall ExperienceGood service good people two thumbs up 👍
DiJon J | Overall ExperienceThe gentlemen was new he was still Being trained but was very nice.
Carlos M | First ImpressionsThank you! Happy New Year!
ora v | Overall ExperienceI liked the store
Cristopher R | First ImpressionsConfusion as to were the unit was. Lock? No lock? Ended up having to pay for another lock/key.
beth t | Online Move InVery Great Services. Peace
roscoe H | Overall ExperienceOverall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.
Sarah C | Overall ExperienceFacility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it’s okay to smile, greet your customers, don’t act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.
STARLIGHT W | Overall ExperienceOnly problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.
Michael E | First ImpressionsVery rude customer service
iesha l | First ImpressionsHey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Thanks.
chris s | Overall ExperienceStore manager a gentleman and helpful and is completely knowledgeable
Robert C | Overall ExperienceThe reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.
Shannon S | Overall ExperienceEveryone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. Thanks!
HOLLIS B | Overall ExperienceI thought the equipment and service was a good value.
Patrick P | Overall ExperienceStaff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.
Gina G | Overall Experiencethere was broken glass in the unit, otherwise it is ok
Karen S | Online Move InNeed more bigger storage units but other than that it was good
Nicole G | First ImpressionsEverything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!
Peggy K | First ImpressionsHelpful staff. Assisted when needed.
SUSAN S | Overall ExperienceI was an angry customer and Kyle’s calm demeanor and professionalism helped me relax. Problem solved
Frederick I | Overall ExperienceNeed to be better management
David P | Overall ExperienceScanning the card wasn't always successful.
Arthur A | Overall ExperienceKyle was extremely helpful.
Melanie W | First ImpressionsI have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.
BRAD M | First Impressionsonly thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future
charles r | Overall ExperienceNo problems. I would certainly recommend this place to others.
CHRIS W | Overall ExperienceMy storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps
Janine C | Overall Experiencevery expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.
Janine C | First ImpressionsThe waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experience
Nancy F | Overall ExperienceAlways a pleasure to do business with uhaul..
Yolanda M | Overall ExperienceOverall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.
Ebtisam E | Overall ExperienceFound some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can’t control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn’t purchase insurance because I didn’t think this would be an issue. Would’ve went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.
Christina K | Overall ExperienceThe staff at the facility was super friendly and helpful, thanks!
Laura D | Overall ExperienceMy experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.
Louise W | Overall Experience** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailer
RICHARDJOHN C | Overall ExperienceYour manager is the best in the world, my experience with him is excellent and great.
WILLIEAN S | Overall ExperienceMolly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.
Louise W | First ImpressionsLorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience
Frederick I | First ImpressionsRented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.
jose g | Overall ExperienceThe Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH Leslie
MIAH L | Overall ExperienceI had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.
CAROL L | First ImpressionsLorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.
William M | First ImpressionsWhen I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early
shalanda w | Overall ExperienceI've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.
Karen A | Online Move InMy belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience
tiera h | Overall ExperienceI will never use Uhaul again. It’s 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.
Tammy S | Overall ExperienceFor only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)
Ann W | Overall ExperienceNeed to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!
Gregory H | First ImpressionsOnline it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn’t get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit
Tammy S | First ImpressionsService was excellent. Process was easy and quick. Staff were friendly and helpful.
Khara B | First ImpressionsNone
Mark A | Overall ExperienceCustomer service was excellent
Kim J | First Impressionsover priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs
Jerry p | Overall ExperienceLike the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾
JOHNNA K | Overall ExperienceI used your storage facility for years and it was great. Thank You!!!
DARRYL C | Overall ExperienceWould often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.
Jocelyn D | Overall ExperienceWaiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea
devon t | First ImpressionsOverall satisfied.
John W | Overall ExperienceNeed to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line
Gary P | First ImpressionsLeft items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"
Lindsey R | First ImpressionsDisappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?
Michael B | Overall ExperienceWe would rent there again if needed
Cynthia M | Overall ExperienceThe process was very easy.
Cynthia M | First Impressionsexcellent service
Eli s | Overall ExperienceAll good except expensive for a 5 1/2 by 10 feet space.
Rich H | Overall ExperienceExcellent experience across the board.
Mike P | Overall ExperienceGreat prices
william l | Overall ExperienceYour staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!
Tamatha B | Overall ExperienceThey put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.
Sebonya B | Overall ExperienceI'm very happy with the storage service I received.
barbara d | Overall ExperienceExcellent facility to store my furniture until I was able to have a place to use it
Rene L | Overall ExperienceEverything was good
NORMAN L | Overall ExperienceCustomer service from the bosses is unprofessional.
Damaris I | Overall ExperienceStaff is fantastic
mike c | Overall ExperienceI was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.
Michelle D | Overall ExperienceThis is my second time using this storage units
IVONNE C | Overall ExperienceThis place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...
James Y | Overall ExperienceWhat's average? You are my only experience.
Holly H | Overall ExperienceThe folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix
Cynthia F | Overall ExperienceStaff very kind an polite. Thanks
LORRAINE A | Overall ExperiencePros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.
LATECIA M | Overall ExperienceWe made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!
Michael B | ReservationCustomer service was not adequate and the employees was not friendly or very helpful.
chantice d | Overall ExperienceVery unprofessional
Tequila T | Overall ExperienceService was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.
Elba V | Overall ExperienceThank you
John H | Overall ExperienceThis location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.
Thomacia A | Overall ExperienceUhaul serves our needs well.
rita r | Overall ExperienceI rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.
Eugene F | Overall ExperienceThe representatives were very helpful
Trisha L | ReservationSome confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.
Eugene F | ReservationBetter service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.
Evelyn G | ReservationMake sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean
Taria W | Overall ExperienceA great experience
d. s | Overall ExperienceWould recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .
LINDA C | Overall Experience