Customer Reviews for U-Haul Moving & Storage at Ridgeway Ave

Rating:

1.0

The staff there is awful and unpleasant very unprofessional and this location needs to be closed the manager and the short chubby lady that works there needs to be the first to go.

Rating:

5.0

Great and friendly personnel.

Rating:

1.0

The rat infestation is horrendous! The rats got into many of my things, chewed them up, and left their droppings EVERYWHERE! There was so much that I had to throw away due to this issue. The pile of droppings that accumulated from the move out was sickening. The only "solution" I saw were the catch boxes which honestly were decoration because they stopped nothing. I do not recommend at all.

Rating:

3.0

When I went to go get my stuff from out of the unit, all my totes work look like someone had went through them. They were all knocked over and out of place. I don’t know why that happened.

Rating:

2.0

Unit sizes are not true sizes.

Rating:

2.0

I completely understand that I rented a unit that was outside. However, I never expected rats to run through all of my belongings and destroy half of the stuff I own. When I closed my account I nicely let the person know that was one of the reasons I was leaving was because of the rats. We actually found a hole in the back of the unit where the rats had chewed through to get into my unit. I was then informed that the rats were a big issue at the facility and the company was in the process of finding a new exterminator. If rats were such a big problem I feel that clients should have been made aware. Especially because I was paying such a large amount for my unit. If it rained the area right outside of my unit would turn into a small lake. This made it very hard to get in and out of my unit safely if it had rained. When we would have a heavy rain dirt would wash up under my door. I had to move items away from the right side of my unit so they wouldn't get dirty or suffer from water damage. There are also nails and screws in the driveway areas outside of the units. On one of my visits I actually got a flat tire from a very large screw. Someone should run through there from time to time with some sort of street cleaner to help with that problem.

Rating:

5.0

Good

Rating:

1.0

Lots of spiders and the unit smelt very old, not well maintained.

Rating:

1.0

I’ve been trying to reach the office since September, animals were in my unit, things were ruined, manager was rude, UHAUL corporate said they would follow up and I would hear back, I never did. I would NEVER suggest someone used this site.

Rating:

2.0

It has a animal trap inside

Rating:

1.0

A lot of my stuff was damaged and the staff never answer the phone!

Rating:

1.0

Poor organization and communication.

Rating:

4.0

There were mice in the larger unit I had. Things were better when I moved to a smaller unit.

Rating:

5.0

Everything went well I do need info on where to go to pay my storage payment on line. I get 1 month free then on the next month I believe the 28th my payment is due. Will I receive a email from you invoice to pay my bill?

Rating:

5.0

Ver satisfied customer.

Rating:

3.0

I lost a lot to mice and water damage. I wish I had gotten an indoor facility

Rating:

5.0

Everybody i talked to from the beginning to the end were very nice and helpful. Extremely

Rating:

4.0

The only problem I had was I could never get in contact with the Long Pond Rd location by phone . Even the customer service line could never get through.

Rating:

5.0

My experience with U-Haul Storage facility was very pleasant. They had some of the best prices in my area, and the staff was always helpful when it came to reminding me of when my rent was due. I travel the country for work, so I wasn't always in town when the storage fee was due, and once I informed the guys of my working situation, they would give me a courtesy reminder call every month. It was greatly appreciated.

Rating:

1.0

Rats got into all our belongings

Rating:

4.0

Thepeople, , working @, this facility, were, so accomidaring & friendly. I am, definately, going to advise others, to use, your facility. Thank u, very much

Rating:

3.0

Very kind and was very thankful due to my apt not being ready they let me have 1 extra day no charge Very grateful

Rating:

5.0

Excellent service at this UHaul location. Manager and employee named Bob were very helpful. Will definitely go there if I need their services in the future.

Rating:

2.0

I tried for months trying to get in touch with facility manager regarding different things and never got any response. Tried calling many times and emailing and nothing. Recently found mouse/rat droppings in my unit and was unable to get through to anyone so I contacted customer service who filed a report for me and told me the manager would get back to me within 72 hours and nothing. There was no one working on the property, there was a sign on the door saying they would be working out of another facility down the road but I also could not get in touch with anyone there either. Overall very disappointed in the service I received over the last two years.

Rating:

1.0

My unit was infested with rats and everything of mine was destroyed

Rating:

2.0

I did everything through the app. No contact needed for check in which was a huge plus, however unit was dirty when I first got it. There is a lot of dust and dirt that went into the unit during the 2 months I had it so the unit in general is not clean and anything not in a container will get dirty very quickly. I do not fault the area as there is a rat problem, but I opened up my unit to a dead rat on the ground in front on my things. So it would be important to check your unit frequently in this area. I also do not like the lack of safety driving in as there are no mirrors up on the walls of buildings for the blind turns. I also did check out through the app with 5 days before renewal, if you don’t count the holiday. I was notified it was pending approval and still got notifications of late fees and my next month rent being due. I am thankful I cancelled autopay before checking out on the app. I had to contact customer support to resolve. As far as pros, this location was right off the highway, the app functions well enough, but it is more inconvenient/stressful when it comes to check out if you plan to check out near the renewal date. Given the times I went were variable, it was never busy enough to be an issue getting in and out of the complex which was nice. Overall, below average compared to other U-Haul storages/competitors but if these issues were better managed it would be the ideal location/method of managing your storage unit.

Rating:

5.0

I recommend everyone to use u-haul on ridgeway and long Pond You can get in and out with no problem

Rating:

3.0

I was pleased with my storage until I started seeing mice poop and things were not in place as I had left them upon my return to my unit during the last few weeks of me utilizing my unit. Other than those concerns, I have not other concerns. Thank you!

Rating:

1.0

It was an horrible experience the rats chewed through the walls and damaged all my property..

Rating:

2.0

Found that mice or rats had gotten into our unit. This after the price was raised for improvements and pest control. Not acceptable.

Rating:

5.0

Easy move in process online. The unit was dirty/unswept on move in but the free lock for online check in was already in the unit. The code worked to get in but I had some trouble with the gate to get out. I think that the sensor didn’t work the first time I drove up, potentially because someone left at just the right time before me, so the gate was already closing as I was pulling up. The sensor didn’t register that I was there. At previous self storage location you’d have to enter the pin or use the app remote to leave, too. But this wasn’t an option. Now that I kind of know what to expect the simple drive out way of getting out of the complex is nicer but potentially less secure as a complex.

Rating:

1.0

Expensive and infested.

Rating:

2.0

Only because my storage unit was to small I had to put the rest of my stuff in a friends garage. I had exsplained I needed a unit big enough for a 2 bedroom apartment. I was coming from out of state was not happy that cost me more time and gas 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

Rating:

1.0

Went to get access to a unit I reserved 3 Weeks in advance, to be told no unit was available. Given a smaller unit, when I made it to the facility to start unloading the Uhaul I had rented, The door fell off the unit and hit me in the chest. I tried calling the office to tell them what had happened, kept getting re directed to the Uhaul main line, and then transferred and hung up on twice. So I finally drove back to the office to get a different unit, was able to get a different unit, but had Hired movers through Uhaul at $100 an hour and lost an hour and half of their time to this. Unloaded the Uhaul and a few minutes after I finished someone else pulled in behind us in another Uhaul and had paperwork for the exact same Unit that was just given to me. Based on this experience I will likely never use Uhaul again, and still currently trying to get a refund on the $150 if wasted time with the movers that were hired.

Rating:

5.0

Very accommodating

Rating:

5.0

The only thing is I would have a sign on the door at the Ridgeway office stating to go to the Long Pond Rd office to get service because if it weren't for a customer pulling in and telling me that the two places are linked I wouldn't of known.

Rating:

5.0

At storage unit A, on the back side by the exit doors going outside there's a very dangerous step there atleast 18in drop due to ground sinkage. You guys should at least put watch your step on the inside of the doors, and Fix the area outside the doors before somebody gets injured and you guys get sued.if I'm not mistaken all Building codes say steps should be eights high and eight inches wide.

Rating:

4.0

good customer service would be easier knowing your long pond and Ridgeway facility now operates the this one. I'm sure that will take time

Rating:

3.0

I had sent an email mid-March saying that I would not need the last month that I reserved the unit for and received a response from that manager saying that my request was received. However, I was still charged for the last month. When I called about 2 weeks ago, the person I talked to said they would let the manager know, but I haven’t heard anything or received a refund yet.

Rating:

1.0

The unit I received had mouse poop , a dead mouse and smelled terrible ! But the staff was understanding and provided a refund.

Rating:

1.0

There was never anyone to talk to.

Rating:

3.0

Do not like the big mouse trap in the storage unit

Rating:

1.0

I had to get rid of a lot of my items, there was a lot of moisture & there were mice in there-pooping all over all of my things & biting through boxes to eat at clothes and it was HORRIFIC !

Rating:

4.0

Prices are a bit high compared to other storage facilities.

Rating:

2.0

Rats got into my boxes damaged my belongings.

Rating:

3.0

Kyle V. was AWESOME! The contacts on the phone were also awesome! There was alot of confusion about the office at this location being closed and business was done out of a different location. That is the only reason I rated this experience as average. Otherwise, above average!

Rating:

5.0

I love nice and sufficient places

Rating:

1.0

For starters upon moving in my wife and I was greeted by a ton of dirty clothes, beer bottles, and cigarette remains. Which gives me the inclination that someone homeless may have turned that storage unit into their personal dwelling. The day after moving in, I started calling the facility to make them aware of our findings until this day no one has reached out to us about our concerns after several calls and email attempts. With that being said, we decided to move out and we will probably never use U-Haul storage again. Such a terrible experience.

Rating:

2.0

I reserved the largest unit offered when I went to the office I was told it was not available after moving my belongings into the smaller unit that I was offered which did not hold all my belongings. I had to rent a second unit online which I was off for the large unit that I originally reserved and it was available in the same location so I had to pay over $200 for our unit that I would not have had to pay for had the representative gave me what I reserved in the first place I would like a call about this matter

Rating:

2.0

The hallway was soo small that I couldn't fit my couch in. The lights keep shutting off so I couldn't see. They had rats that chewed up my boxes and pooped on the furniture.

Rating:

4.0

Anytime there was a problem the staff was friendly and very willing to help. They corrected any issue quickly and thoroughly without any grief. My only issue was the unit was hard to close because it was difficult to line the bolt up with the hole. I did not mention this to the staff because I didn't think there was anything they could do about it, although I am sure with my experience with them they would try everything they could. You have a great staff at the Long Pond facility and if I need a storage unit or a truck again I will definitely be going back there.

Rating:

5.0

Move-out was quick and simple!

Rating:

5.0

Great place to put your things for a moment good folks at the desk and with the trucks until next times thanks ladies and gentlemen

Rating:

5.0

Somebody knocked down a fence in this lot. I only needed the space for a week or so. The people I did end up working with were helpful.

Rating:

5.0

Everything was easy to follow, clean, and well maintained. The staff at the main office were very helpful and friendly as well.

Rating:

1.0

The unit I reserved was not available. I had to pay $50.00 more for a larger unit that is rusty and im unable to open the door. This is a shameful robbery !!!

Rating:

3.0

Unit needed to be swept out, and had a smell of mold

Rating:

1.0

The units where way to small they do not fit what is stated customer service got me a new one and still did not fit my items I racked up miles and had to pay an extra day for U-Haul I was very inconvenienced

Rating:

5.0

Good job...Good job .

Rating:

1.0

Bad move in experience with misleading info re: access hours, gate codes, and exiting facility. Have been unable to call or reach managing facility via phone for days. What kind of business sends callers straight to the cs phone tree?

Rating:

5.0

Knowledgeable and helpful staff

Rating:

4.0

Must have been a water leak in ceiling for my storage unit. I had water damage.

Rating:

5.0

For me your job was great

Rating:

4.0

Didn’t really expect to get the 5x10x10 unit inside a walkway so i couldn’t get my couch inside but its whatever, also I thought I’d get my first month free due to an add I saw but again its whatever

Rating:

2.0

All my stuff in my storage has rat poop all over it . it’s just terrible the money I’ve spent and all my stuff is ruined and moldy and they have the nerve to charge a lot of money and it goes up every year !!!

Rating:

5.0

Appreciated support storage manager/staff provided when I was there! Thank you!

Rating:

2.0

When I came to get my stuff out of storage there was a extra lock on my unit making it impossible to get my belongings. I was unable to reach after hour management so I had to come back the next day. Staff was great but management putting an extra lock in my unit because of the lock type was ridiculous and inconvenient.

Rating:

2.0

Some if the rudest customer service I have seen!!!! Not my first time complaining about this either!!! Dave was amazing! Worked with me when needed and was always considerate and helpful! But the woman that worked with him numerous times was she so rude bit obviously uhaul doesn't care and! Still waiting on the phone call ge corporate !!!

Rating:

1.0

I moved out a month ago and was still charged for storage twice. Also I paid my bill one time and the next day they still had a lock on my storage and I could not gain access. Store never answers, and now location is closed and I have to wait to get my money back

Rating:

5.0

They told me how many miles I was getting but It would have been nice to know that ahead of time. Not the stores fault at all but just thought you should all know it came as a surprise plus having the pay the additional miles fee

Rating:

5.0

lower the per mile price

Rating:

1.0

This is the worst Uhaul location I have ever been to and I have moved a lot in my life. The staff is incompetent and rude and blames customers when they don't do their job. I will never ever recommend this location to anyone I know and I will never return.

Rating:

4.0

Steering on the truck needs work. Was all over the road. Brakes were pulsating and squeaking. Air conditioning did not work!

Rating:

5.0

Bilingual language

Rating:

5.0

Vehicle was very clean customer service was great

Rating:

5.0

The only thing no radio

Rating:

5.0

The woman who checked us in (I unfortunately do not remember her name) was so wonderful and helpful and knowledgeable!!! She needs a raise !

Rating:

5.0

The manager Dave was very helpful and knowledgeable about uhaul products etc.

Rating:

3.0

Location is crowded, too small. But everything else was great

Rating:

5.0

THE OFFICE MANAGER WENT ABOVE AND BEYOND TO HELP ME

Rating:

4.0

Friendly staff.

Rating:

5.0

The help was very pleasant

Rating:

1.0

The person who gave me the service treated me in a way of a rasismo because I am of Latin prosedencia and for that reason she stole $10.83 because she insinuated that I did not put gas in the vehicle when I even showed her the receipt. I treat myself as if it were garbage. I think I will not use your services again due to that person and I am going to take legal action against that person for stealing money from me.

Rating:

5.0

Everybody was great to deal with and we were very pleased.

Rating:

3.0

The dolly I requested was not the one in the van upon pickup and was if no use to me. I would like a refund for that portion of the reservation because it was very unhelpful.

Rating:

3.0

The mice seemed enjoy the couch in storage.

Rating:

5.0

Dave who is amazing Fassett getting me my storage unit and the drop off knowing I was tired and aggravated from the long drive. Thanks Dave you’re great you made it very easy for me. The only problem I have is the U-Haul leaks it rained for three days and got some of my stuff wet and ruined a couple pictures and of course my boxes fell through! But that was nothing to do with Jefferson tire, or this U-Haul location! Both pick up and drop off

Rating:

3.0

My access card kept being declined & it still doesn’t work

Rating:

5.0

Dave is a vary careing store manger vary helpful will diffintly recommend the the his location.

Rating:

5.0

Awesome staff, so kind and friendly.

Rating:

1.0

Need better customer service very rude racist unprofessional David and Camille don’t do business here run run run you will be thankful you did dishonest I paid the days and miliage on my card they reported van stolen after I went above the office head and paid police took van and they charge me again 5623.00 on top of the five hundred they already took don’t do business here run I had my payment receipts to show my van was paid for and still had another day and they altered the system to say my money bounce it was in pending mode so they called and reported as stolen but my bank assured police no that was took by uhual successfully on five different amounts and dates and now they are attempting to charge 5,623 again cons

Rating:

4.0

I did 42 miles in a cargo van and had to put almost 6 gallons of gas in it to bring it back to full. Its either a poorly maintained gas guzzler or, more likely, not really full when I took it out.

Rating:

4.0

I appreciate Dave heating the van up on such a cold day. The staff were friendly and check out/in was a completed expeditiously.

Rating:

5.0

Probably the only thing I could ask for is a larger drop-off parking area. I was concerned about blocking the gated area if I parked in the drop-off parking area, since another vehicle was also recently dropped off and in the space

Rating:

3.0

Still have not made it to the storage area yet but the service was great by the man who served me to at least set and pay for the storage unit.

Rating:

4.0

all was fine. Thanks

Rating:

2.0

Had a bad truck . Passenger side door kept opening up and the guy I hired to help me had to keep holding the door shut.We ended up bring the truck back and going to a different location and getting another truck.I was told they would credit my account but never did.

Rating:

2.0

There were loud droppings all over my things.

Rating:

5.0

The Manager Dave has Always been friendly and professional. It has been a pleasurable experience the last "14" years!

Rating:

5.0

I didn’t see the email before I left but I took a picture because there was a dent on the drivers door I noticed before I left the lot. When I returned the Cargo Van I made them aware of the dent and showed them the Picture I took. As far as the Service the employees were excellent . When I called they had no cargo van available but asked how long I needed it . The next reservation for the Van was at 4 PM . So I was able to use it and return it on time before 2PM.

Rating:

4.0

All good

Rating:

1.0

Something ate all my shoes i believe it was a mice or a rat cause it was droppings all over also there was bird feathers all through my clothing I lost a lot of shoes and clothing can i get someone to replace the damaged items

Rating:

3.0

I think it’s too expensive for the size rooms and they need to be cleaned out. There was mad cobwebs

Rating:

1.0

This particular site smelled like a horse stall and was run down and the guy who told me OWNED the facility was extremely inappropriate towards me and sexually harassed me in a very uncomfortable manner. I reported him to the REAL manager the following day.

Rating:

3.0

more courteous customer service.

Rating:

5.0

Renting the unit was easy—it kept our items out of the way until we were able to use them again.

Rating:

5.0

Super customer service.

Rating:

2.0

Didn’t even use the storage unit, never placed anything inside, never came back after first initial day.

Rating:

5.0

They worked with us to give us the best rate for the time needed and the cargo van was perfect for what we required.

Rating:

5.0

Super customer service. Arrived early to pick up because of a change of plans. Even though they were short on trucks they were still nimble enough to deal with our situation. Handled very professionally!

Rating:

1.0

Absolutely horrible customer service. Gave a complete attitude.

Rating:

5.0

Quick courteous service at this location. It was great!

Rating:

5.0

Dave is an outstanding customer advocate . Very concientious. I was stranded having problems with your after hours self pick up...he came early to get some work done, saw me and bailed me out. Made a huge difference in my day. Thanks Dave

Rating:

5.0

Really appreciated the friendly customer service from both people we worked with at this location.

Rating:

5.0

Great ease of access with gate, comforting secure lock, & accurate dimensions for storage planning

Rating:

5.0

I originally tried to book through Penske and pick up at Home Depot on w ridge rd but they had technical difficulties and poor customer service while handling them. I came to u-haul and they made the process so seamless and stress free. A complete 180° from what I had just experienced. The gentlemen that helped me were very pleasant and do their jobs immaculately.

Rating:

3.0

The store are was very dull. There were 2 worn offices chairs for customers to sit in. A paper shade was placed over 1 window and held up with thumb tacks. I was not impressed. General Manager was knowledgeable and helpful. The Van was clean and well maintained. B

Rating:

5.0

Nothing. My rental was first rate in all aspects. The cost was quite reasonable. The\ cargo van was in excellent condition. The staff was efficient and courteous. No surprises.

Rating:

5.0

Na

Rating:

4.0

Expensive, but served the purpose well.

Rating:

5.0

This was the easiest rental every. Employee was great and explained everything.

Rating:

1.0

The van was fine, a little beat up but did the trick... The problem I have is having $150 stolen from me for "gas" because I can't dispute it because I didn't take a picture of the gas gauge on drop off. I returned the van with more gas then I got it, I was even told I would get an $18 credit if I returned it with more then a quarter of a tank which I did. To literally lose $150 because I didn't take a picture of something that they then lied about blows my mind.... I put $80 in gas into it and drove less then I predicted that only should have taken $50 to cover so I would be safe.

Rating:

5.0

I went through the process online to reserve the truck and gave my info. I did this in advance to make the pickup faster. However, I still needed to enter the building and fill out the paperwork. Why offer this expedited service if you have to go in anyways.

Rating:

5.0

Everything went smoothly .

Rating:

5.0

Fast, friendly service

Rating:

5.0

Friendly personable service. Short wait times. I normally use a different location but didn't have what I needed, so I went to the Ridgeway Avenue location. I will be using this one from now on. The only improvement I can think of would be a larger parking and drop off area.

Rating:

3.0

Have more than one person to wait on customers.

Rating:

5.0

Very satisfied and will refer friends and family.

Rating:

1.0

I didn’t get a uhaul they last minute cancelled my reservation and then the storage unit they assaigned me was an outdoor unit. Will never use uhaul again.

Rating:

5.0

More employees

Rating:

5.0

The owner's comments on how to carefully drive the Van were very helpful

Rating:

3.0

Make sure the gas is full. When I got the truck and turned it on it gave me a warning that it had 18miles till E.

Rating:

4.0

Steve was very helpful and professional! We miss seeing his friendly pup at the location. We choose to use this location to see his friendly pup at the door! What a good boy! Sad to see him gone

Rating:

5.0

Great service

Rating:

1.0

1. The truck very average and not truly clean or well kept. 2. Truck was parked behind the gates. Staff should have come out to take the truck out for me. 3. He never came to show any of the things in and around the truck or its gadgets. 4. Called me while I was driving back from Greensburg, PA as to why the truck was not back in time!! 5. Gas was 2/3. I did not know to fill up 2/3 the tank. May be it was a tad less. Charged $10 for that. 6.Sorry but very poor service and unlikely to come back to your place or any U Haul. Wish I had better things to say.

Rating:

5.0

It’s my favorite location to rent from!!!

Rating:

5.0

Can’t think of anything.

Rating:

3.0

The 24/7 system is definitely flawed. Could not login and proceed with picking up or dropping off via a browser. Needed to download app. Even then it took a lot of finagling.

Rating:

4.0

Other than (such terrible) access hours, everything was swell! Customer service did explain the access hours before renting. Please understand, I am not complaining! Maybe sometime in the future, the access hours can be somehow better configured! There's nothing like having access to your storage 24/7.

Rating:

1.0

All my items were musty or moldy from storing i wasted a lot of money it was not worth it I had to throw most of my items away very upset and disappointed!!! Also their is no lighting inside the storage and it’s very hard to see!

Rating:

5.0

Very helpful - snow removal was excellent!!! I have used them a few times- never an issue

Rating:

3.0

Muy caro por lo que uno recibe. Demasiado pequeño el espacio ! Necesitaba un espacio mas grande pero la renta esta demasiada alta en comparación con otros lugares. Me gustaria mas valor por mi dinero.

Rating:

5.0

Steve and his lovely dog were Awesome!!!

Rating:

5.0

Staff were fantastic and very friendly. Thank you.

Rating:

5.0

Dave (the Manager) was beyond awesome. Such a kind gentleman! He made sure my experience with the location was nothing less than great. My move in was smooth as well as my departure from my storage unit. Thanks again for everything!

Rating:

4.0

this employee has always been friendly and very helpful

Rating:

5.0

I was very satisfied with my experience and the customer service was great!

Rating:

4.0

property was clean and well maintained, staff was pleasant and helpful. I am pleased with overall experience. My reason for moving was obtaining a storage unit closer to my home. I would recommend U-Haul to family and friends.

Rating:

5.0

Office staff always polite and friendly!!!

Rating:

5.0

Staff Member Steve was very Knowledgeable and helpful.

Rating:

4.0

Something sticky on floor in frnt part of storage 2'-2'

Rating:

5.0

Steve and Dave made this an outstanding experience. Moving and storage can be a transitional activity that fills a need. Thank you for your positive contribution to our family’s journey.

Rating:

5.0

My storage area was a 5' 10' and all my storage things were well protected and in good condition. Office stafff were always available and helpful with any questions or concerns. I highly recommend using this location for your storage needs.

Rating:

4.0

Ridgeway Ave Roch, NY Dave Grinkewitz excellent manager. His Customer Service I give 5 Stars!!!!

Rating:

3.0

The associate was not always friendly or gracious. My unit had a leak in it from the ceiling.

Rating:

5.0

Thanks for your hospitality, continued blessings.

Rating:

5.0

Some storage facilities are shady. Broken security gates etc. U-Haul watches, and the staff person on duty is diligent in his or her duties. Great Place S.C.

Rating:

5.0

Monty was very helpful and kind for my needs

Rating:

5.0

Top notch Customer service!

Rating:

3.0

Wrong storage unit but he called another place and found me a bigger one - he was suppose to credit the charge he did for small unit but instead charged me again!

Rating:

3.0

wrong storage unit size when I got there but he found me a larger one near by = he was suppose to credit my account since he had already charged me - but instead billed me again! I have been on hold 20 minutes so far this am trying to get thru to the store!!!!!

Rating:

5.0

The easy access and help from the staff were greatly appreciated.

Rating:

5.0

Very nice people work there. I would recommend this Uhaul location to anyone.

Rating:

5.0

Your employee was great in handling a demand for the truck we hadn’t unloaded yet. Good experience all around.

Rating:

1.0

I fell at this Uhaul just after hand surgeries !!!!!! My stitches popped n now my hand is split open n bleeding after my bleeding never happened till i fell at your facility n im still suffering, my knee sometimes wont let me out of bed or get out of the car like today its cold n rainy if i wasn't 2 old 2 move my stuff again b4 i find my apartment i would've ALREADY DONE IT. LAUGH AT WE'LL cover ur last month.Im disabled on disability n now this happen to me ! I want compensated for my pain n discomfort i endure every day

Rating:

5.0

Thank you

Rating:

4.0

Satisfied customer

Rating:

5.0

good timely rental center in Greece always helped me and good personel

Rating:

5.0

When I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!

Rating:

5.0

Always too expensive, but the facility and staff were great.

Rating:

5.0

The past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.

Rating:

2.0

I pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.

Rating:

5.0

Very friendly service I was really satisfied customer God bless

Rating:

5.0

At closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!

Rating:

5.0

Thank u

Rating:

1.0

Terrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.

Rating:

5.0

I had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.Wesley

Rating:

3.0

No one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.

Rating:

5.0

Folks were courteous and helpful well informed

Rating:

3.0

Garbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Very clean, helpful staff, affordable.

Rating:

5.0

Thank you I loved it.

Rating:

2.0

All my personal belongings were ruined by mice and rats. I had to throw away everything I own. There was RAT POOP everywhere, we took pictures and Dave manager of uhaul and Steve did also. I filed a claim. And they said they cant do anything because I had no insurance. I WILL NEVER RECOMMEND THIS UHAUL TO ANYONE. TERRIBLE CUSTOMER SERVICE

Rating:

5.0

Very helpful

Rating:

3.0

only 1 staff worker working and had to wait long time to get any service.

Rating:

5.0

Both guys that were working, were extremely nice and very helpful much much better experience that when we rented a truck in victor . Thank you

Rating:

1.0

The customer service was horrible! They really inconvenienced me with my storage unit. Hey hey guy never gave me my storage card and I had to leave my belongings in the truck all night. I was on hold for 2 hours with uhaul trying to fix my resvervations. Then I went to get storage the next day and they were changing my unit all over to different ones. Then they told me to go to one then that was the wrong one and I had to drive the truck all the way back to the same one from the first time . Uhaul Costed me a lot of money

Rating:

3.0

I need a card to get in gate I don't have one

Rating:

5.0

These guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.

Rating:

5.0

great experience

Rating:

4.0

was good storage unit

Rating:

3.0

Storage has mice

Rating:

4.0

Pleased with the handling of rental storage and attendant.

Rating:

2.0

The store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.

Rating:

5.0

Dave at the place was great to work with. Thank you

Rating:

5.0

They were nice about everything and I appreciate that

Rating:

4.0

I had easy access to my storage unit staff was friendly.

Rating:

5.0

The gentleman was very helpful.

Rating:

5.0

Answered all question were kind.

Rating:

5.0

The Male Staff were both Awesome, very Professional and kind.. I would definitely recommend This location to All. Thank you, Job Well Done.

Rating:

5.0

Everything went well. The only thing was our couch ended up with mold.

Rating:

5.0

Staff was very helpful - showed me a couple of units - made sure everything worked for me - got me in and out very quickly and made some recommendations. Thank you

Rating:

2.0

Staff is terrible, rude, not willing to help. Winter time my lock got frozen and they told me it would be $100 to get it unlocked. Why have a garbage there if people cleaning units can’t use it??

Rating:

5.0

Everything was perfect.

Rating:

5.0

First time using storage at uhaul and I had a great experience going there staff was friendly and fast with the application process had my key card and storage room in no time. very great service.

Rating:

5.0

(1)Was unable to enter with a power wheelchair. (2) Steve was extremely helpfull.

Rating:

5.0

Very friendly & helpful staff. A good experience. I would do this again (if I ever move again :) )

Rating:

4.0

the person checking us in was kind, expedient, and very helpful. the space is as requested, however, I am somewhat concerned that the floor was moist, and there is swamp several feet away.

Rating:

5.0

The guy who helped us was very respectful and got things done so fast

Rating:

4.0

Thanks for your assistance!

Rating:

5.0

The lady in front help me with what I needed. And it was quick thank for the service.

Rating:

5.0

Your representative Steve was extremely courteous and knowledgeable about my situation and took care of my needs very professionally.He was also sympathetic to my wheelchair situation.

Rating:

2.0

Wasn’t allowed a refund or pro-rated fee when I moved out early. Will never rent there again and will tell all my friends as well.

Rating:

4.0

job well done

Rating:

2.0

When I went there they were overbooked on the reservation for storage I made and had to pay extra money for a larger one. Customer service was not customer based.

Rating:

5.0

Very accommodating and nice. Very friendly staff

Rating:

5.0

Both employees that i spoke with are very nice thank you both very much

Rating:

5.0