Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

Rating:

2.0

Employee was slow and showed no sense of urgency. Could not find my reservation. Returned near end of business hours…and ended up unhooking trailer myself. Just a overall poor experience at this location.

Rating:

5.0

Great customer service!

Rating:

5.0

No issues, truck ran great

Rating:

4.0

One guy was rude. Everything else was great.

Rating:

5.0

The pickup location needed more than a single employee, perhaps rude employee was tired of the employers lack of concern for demands of his job, just sayin’

Rating:

2.0

rude

Rating:

5.0

Nothing that I know of except the following comments/suggestion; As you can tell by my Uhaul rentals, I utilize Uhaul in different Cities-towns of the USA, mainly Colorado currently, and I keep experiencing Issues with Uhaul's application either checking out or pre-paying for a rental, The Uhaul application or software is running slow today or they have to reboot the system/computer. Uhaul has good equipment and overall great staff personnel to work with. Is Uhaul currently working on new software/upgrading it's system? If not I would suggest that you do so ASAP. TKS DAJ

Rating:

5.0

Keith & Robert were super helpful!

Rating:

5.0

The staff did a great job with overall customer service.

Rating:

5.0

App was a bit slow

Rating:

3.0

My experience with U-Haul was okay I guess however I initially tried to get a truck from the Santa Fe and Bellevue location but it didn't give me a late enough time slot so I went to the one on Dry Creek Road which was the second alternative and it still didn't give me a later time slot so I ended up calling the phone number for U-Haul and the technician got me a reservation on Dry Creek cuz he said the one on Santa Fe was closed so I went all the way down to Dry Creek and I got there on time but because the Rental process of renting it online takes so long I wasn't able to complete it in 15 minutes and it booted me off and said that I couldn't do it so I called the 24-hour number again and they put me back at Santa Fe and Bellevue which was the original location that I wanted to go to in the first place so I don't quite understand how they couldn't get me into that location the first time and had me drive all the way down to Dry Creek and then back to Santa Fe all this unnecessary driving for no good reason so I do not recommend you all if you do use all do it during the day and do it during business hours because if you try to do it late you'll go on a wild goose taste like I did

Rating:

5.0

The whole team specially Nathan & Juan were super helpful

Rating:

5.0

very efficient

Rating:

2.0

Very slow check-in because computer system was very slow. Took longer than expected but the counter person was finally able to check me in with her phone. I have used other U-Haul outlets which have worked better for the check-in process.

Rating:

4.0

very efficient

Rating:

5.0

The manager of this location was very helpful and gave us a lot of encouragement in driving our vehicle while pulling the U-Haul trailer across the country. Many thanks.

Rating:

1.0

It took an hour to rent a trailer. The first person didn’t know what she was doing and told me my car wouldn’t tow and it very well does. Another person helped and o got the rental finalized but when I was going to get it hooked up I had to wait 20 mins again until I walked into the place and asked for help. I will not be going here again.

Rating:

3.0

Have me the worst truck I've ever had. It had no power. It was struggling to get on the highway. The steering was pulling the right.

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

I can't think of anything

Rating:

5.0

The truck had damage to the driver mirror, however I did not have time for them to fix or replace. Customer service and location was GREAT! But the truck wasn’t in the best condition.

Rating:

3.0

Pick up and drop off was quick and painless. Trailer worked well. Wasn’t clean however, it’s winter so that’s not very surprising or a big deal. Would rent there again.

Rating:

2.0

I had to wait in the drop of area for 20 minutes and then still had to go inside, I didn't feel like a valued customer and was not happy with the pick up or drop off. I won't be using this location again

Rating:

5.0

The staff at this location was extremely engaged, helpful, and pleasant. They should be recognized and commended for their great attitude and service. Thank you

Rating:

5.0

Nothing at this time, everything was great

Rating:

5.0

Nothing at this time, everything went great.

Rating:

5.0

keep up the Good work

Rating:

5.0

The staff was wonderful

Rating:

5.0

Easiest process ever w Uhaul. Cool guys!

Rating:

1.0

I rented a van to move a few large items online and requested the use of an appliance dolly, and a utility dolly. My reservation was from 9:00 AM to 1:00 PM, and I arrived at 8:50 AM. I downloaded the app ahead of time so I could do it on my own with out having to speak with a customer service rep inside the building. Following the directions on the app, I started looking in the lot for the van with the ID number provided. I didn't see a van in the lot so I asked someone who brought a van around for someone else where I could find the other vans. He barked at me that he "was busy and there was a long line of customers inside and that if I wanted help I needed to get in line." I proceeded inside to get in line (even though the app told me to skip the line) to requests the keys, out of fear of being yelled at again. I waited for my turn and got the same person (we found out his name is "Keith, at least that's what they said his name was). I told him I needed the keys for my reservation and he told me he didn't know where the keys were. I told him the van was in the back. He proceeded to tell me that if it was back there, than it needed to be cleaned and I had to wait until he was done with the rest of the customers before he could get to that. My reservation was scheduled from 9 AM to 1 PM, and it was already about 9:15 AM when he told me this. He proceeded to assist other customers while making comments about how other customers (implying me) were entitled and so on. He finally brought the van around and took me up to the counter. He told me he adjusted my time to 4:30 PM at no charge for the wait. I left around 9:55 AM and arrived to move my items and realized no dolly's were in the unit. I called customer service to let them know so that I wouldn't be charged and the representative let me know that the time had not been altered, which tells me he lied. Upon drop off after using the van, I pulled into the drop off lane where a sign said to wait in the truck and someone would come to help me. After waiting 15 minutes, we proceeded inside. The sales person, "Sarah P" (from my receipt), looked over the vehicle and I let her know that the dolly's were not included and I wanted a reimbursement for that amount. She took the issue to "Keith" in another room and I could hear him mocking me from the back. He continued on about how it was my fault the van wasn't ready and "why would she rent a van that wasn't available?' If the van wasn't available, it should NOT have been available to rent through the website. Since it was, I assume that the fault is of the staff for not doing their jobs and having the vehicle ready. If they were short staffed they should have had one person assisting inside while the other was doing what needed to be done outside. "Sarah P" came back to give me my receipt and at that time we asked what his name was so we could leave a review for mocking us and she said "who, Keith? Keith wasn't mocking you!", even though we could hear it along with other customers waiting in line. This is by far the WORST customer service I have ever had! I will never recommend this location to anyone, and I will continue to post reviews online and everywhere else I can so that people know what they are getting into before they get there! "Keith" should NOT have the job he has if he can't do his job with the proper attitude and patience!

Rating:

5.0

I was super impressed with my experience. I was not expecting much, but all the folks I interacted with were incredibly nice, helpful, and quick. I will definitely rent a truck from this place the next time.

Rating:

5.0

Fast pick up and drop off! Excellent customer service, will rent here again.

Rating:

3.0

Had problems with the trailer on the drive. Will not rent again. The customer service here was great but this trailer was a terrible experience.

Rating:

5.0

I make rent vehicles from this location multiple times a month. Victor and the entire staff located at the Littleton location are very helpful.

Rating:

5.0

Staff was amazing-so friendly and helpful. It was nice to see how kind they were to each other.

Rating:

5.0

Sarah and ALL of the team are friendly, knowledgably, and helpful.

Rating:

4.0

I only moved due to cost. I found a storage unit equal in size and drive up accessibility offering one free month and a monthly charge of $67 vs $169. This is a significant difference. I called the Uhaul office to see if they could lower my rental price and they were not able or willing to lower it so I moved so that I can save hundreds of dollars. Thanks!

Rating:

5.0

Shout out to Nathan. My third visit in recent weeks and Nathan's excellent service is the main reason I keep coming back.

Rating:

5.0

The lady at the counter did an outstanding job. She we nice, very informative. I will rent from her or that location again.

Rating:

5.0

I picked up a truck first thing in the morning. The interior of the cargo area had just been washed, which was a nice touch, but it was slippery as hell. It was cold, so it had iced up. All three of us noticed the slip, just an observation for your information. Staff was helpful.

Rating:

5.0

They were great about understanding the situation we were involved in and assured us we would be taken care of for the mistakes of the company.

Rating:

5.0

I’ve rented at this location several times and it’s always been good.

Rating:

5.0

The workers were very helpful and considerate

Rating:

5.0

Great experience. Friendly employees.

Rating:

5.0

Very satisfied

Rating:

5.0

Truck with heavily damaged driver's door was provided. Only after being shown the damage was the vehicle swapped out. The management at the location was previously aware that the vehicle had damage due to a theft attempt of the truck. On the positive side, the gentleman who assisted me with the rental contract was exceptional. His customer service was excellent. The only reason that I'll return to this location is his contribution to the transaction.

Rating:

3.0

The truck assigned to me wasn’t processed correctly. When I arrived, the truck was in the process of being cleaned. It was not ready for me. The guy cleaning the truck was super nice, apologetic and did a quick clean while I waited. The truck shouldn’t have been available for assignment until it was cleaned. There were four other vans on the lot that were clean and ready to go.

Rating:

1.0

I had absolute worst experience with the people that work at this location (4849-4859 S Santa Fe Littleton). They are rude, unprofessional, and will run charges on your card without your authorization. I strongly advise any other customer of U-Haul to never rent from this location.

Rating:

3.0

They added an additional way to collect fees upon return of the truck instead of returning the truck and dropping the keys in the drop box... The renter must first download an app which doesn't work... Before putting the keys in said drop box which makes absolutely no sense!!

Rating:

5.0

The truck needs to be maintenced. It ran rough.

Rating:

5.0

The GM was amazing, as were all the staff that worked with me throughout the way. I would 100% recommend and come back to this location if the situation came to it

Rating:

5.0

Both guys were great no issues.

Rating:

5.0

Everyone involved did a great job, especially me.

Rating:

4.0

Mostly a positive experience.. The staff was able to answer my questions while checking in.

Rating:

5.0

Wonderful!

Rating:

5.0

The truck did not have a “Gentle Ride.”

Rating:

5.0

I've rented my unit for several years and have not had any issues. Phone contact with staff is always pleasant....have recommended this area to several friends

Rating:

5.0

Victor was very courteous and professional assisted in clearing my account to zero. I moved out of 211 11/29/24. December 2, 24, received a call from an unknown rude nasty female representative threating me that she was sending my account to collections after I explained I vacated storage unit prior to end of month.

Rating:

4.0

The office staying open one hour later would've been a massive help but otherwise everything was great! The staff were especially helpful and friendly.

Rating:

1.0

Your local team knew of a water leak in the ceiling and instead of adequately fixing the unit or removing it from the rental pool, they placed duct tape over the cracks which caused water damage to my stored sofa. I have photos to show the negligent and inappropriate attempt to fix the issue. I am requesting restitution for this sofa.

Rating:

5.0

Despite the fact that i had a very bad experience relocating. Having my truck broken into and my gas tank punctured it. would have been alot worse if you guys handn't been so accomdating in letting me use your storage for a day while i had my truck repaired. Thank you!

Rating:

2.0

When I checked in for a storage unit. There was a whole turnover of staff an no one knew what was going on. They would rent me a unit and upon coming to said unit it was tagged with a “don’t rent” label. That happened 3 different times before an employee finally walked out to a unit to check before sending me out there. The “only” unit they had available was the larger one which I proceeded with. When I had moved out only a week and a half after paying I had asked about a partial refund. Or what can be done with the rest of the month. The GM shook his head as saying no. Working in healthcare I deal with costumer service everyday The costumer service at this facility was sub par. For the amount of money I spent on uhaul nearly 2k an to get this kind of poor costumer service. I’m hoping something can be done to rectify this.

Rating:

2.0

Frank, It was difficult to communicate with you. My questions were not answered. You kept interrupting me when I asked what happened to my confirmed reservation in a climate controlled unit #154. At one point you suggested that I take my business somewhere else. The confirmed reservation was convenient to my home and arranged by U Haul central. I called 2 days ahead and confirmed the reservation with you by phone.

Rating:

5.0

This facility is great. Getting in and out of my unit was always a breeze and the staff were always extremely helpful. From solving my PIN code issues, helping remove a lock after I lost my keys, and most notably going above and beyond to be accommodating during my move out process. I’d like to thank Franklin in particular, and the rest of his team for their outstanding customer service even when their facility was busy. I’ve also rented several trucks and filled up propane with them, and I have nothing but good things to say. From general uhaul questions to specifics about their location, they are great for it all. The only reason I no longer have a unit there is because I don’t need the space, but I won’t hesitate to give them my business again when I’m in need.

Rating:

5.0

Had some issues with a couple of U-Hauls in Denver but manager Franklyn was great to work with. Very understanding and professional. Wanted to also mention Michael who was very helpful and knowledgeable. Great experience at this uhaul!

Rating:

5.0

Franklin is great. He is always patient and efficient.

Rating:

2.0

I have never rented from or visited a better storage facility in all my years. This location has best staff and organization I've ever experienced. Even the executive management is top notch. When I moved into this storage, I had a stressful move. Josh and everyone working that day and the following week's, did whatever possible to make my move in worry free. They didn't stop there. In the following months, they never once let me down. I absolutely think U-haul has gone above and beyond in their commitment to the customer and facilities offered. Even the rental pricing was beyond fair. The other storage places raise the rent all the time. U-Haul didn't take advantage of me at all. Communication is always an important tool in life. As long as we talked, a reasonable solution was always found. Thank you to all the staff there for being more than just another corporate location. I would write more, but I know I've said enough. Absolutely the finest experience ever. Thank you again Josh, Antoinette and the rest of the crew.

Rating:

4.0

The only downside was the location. Navigating in and out the first couple of times was difficult. Once you know it, it's easier.

Rating:

4.0

Excellent staff

Rating:

5.0

Mike and Mrs Ramos are wonderful

Rating:

5.0

Very friendly and efficient customer service.

Rating:

5.0

I want to thank Michael, Donna, Lisa, and I didn't catch the name of the young lady who checked out the van, but she has a pretty pink and purple hair. All of them made this experience so much better and easier. Great people. Thank you all so much. 5 Stars all the way! I wish I would have gotten that young ladies name, but she was working with Lisa when I dropped off the van. She needs credit as well for being amazing and fast. I was cold and tired, she made this so much easier. Thank you again

Rating:

5.0

I just moved up from Texas. I didn't know anyone up here. I had a bad experience with a U-Haul location in Texas and I have to shake that off. I rented 2-15 ft. trucks with full car trailer to haul my son and I up to Denver, loaded and unloaded the trucks myself, cleaned the trucks after usage, traveled 2,000 miles +, and I am 70 years old/young. The people at the Littleton location were friendly, helpful, and really busy. I enjoy working with U-Haul and I will go to you again if and when I need you. Much thanks, I couldn't have done it without you. Sincerely, R.Rodriguez

Rating:

5.0

Thank you

Rating:

5.0

Most helpful, understanding, and professional uhaul facility I have ever used. My only complaint is that the next time I have to use uhaul storage, sadly will not be that facility because I will not be near it. Fantastic job to that facility.

Rating:

5.0

Everything went really well. Easy move and convenient storage. Thank you

Rating:

4.0

I had a negative experience in Ft.Worth, Texas before I came to Littleton, Colorado. These reps at the UHaul in Littleton were real busy and they still were smiling and doing their best for everyone, it seemed. Lot of activity, but, they kept plugging along. That's why I appreciated their customer service.

Rating:

5.0

This is an amazing place to put your storage, rent a moving truck, get propane filled, get a tow hitch installed and get help with everything when it comes to your U-Haul needs! 10/10 service, thank you for everything you all have done!

Rating:

3.0

Only average because the person helping us was unfamiliar with the system and it took longer than necessary but she was still to help because the person that is familiar with the system was busy with a customer Avs she did get us processed before he was done with them. Other than that she was great and the move in process was above average to excellent.

Rating:

5.0

Had a quick move they were happy to help they made it happen so I could get out of the place I'm in now great job

Rating:

5.0

This location genuinely provides the best service I've ever had! Both Josh and Michael are a pleasure to work with.

Rating:

5.0

Very helpful and friendly staff!

Rating:

4.0

The manager seemed to always be available to solve any problems that came up. He was always courteous and polite. He is a definite asset to U-Haul. Probably deserves a nice raise. Not to many like him. I would store my things here again without a second thought. My.stoeage fee was fair compared to the 2 public storage units I rent U-Haul blows them out of the water.

Rating:

5.0

Josh went above and beyond also Devin at the first storage I looked at went above and beyond thank you guys so much! Made my stressful moving experience better!!

Rating:

5.0

Great location. Great staff, always helpful and friendly.

Rating:

5.0

Great group of employees to work with, very friendly and respectful to work with... They all get a gold star.

Rating:

5.0

The manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..

Rating:

5.0

Only drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.

Rating:

5.0

The staff is very customer friendly and helpful.

Rating:

5.0

The gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince

Rating:

2.0

We had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.

Rating:

5.0

First time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁

Rating:

5.0

Loved the place

Rating:

5.0

Josh and his staff were awesome to deal with.

Rating:

3.0

Staff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.

Rating:

5.0

As always, a great Uhaul experience. Thanks

Rating:

5.0

Josh is the best! Thank you so much!

Rating:

4.0

People here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.

Rating:

5.0

BJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.

Rating:

5.0

Thank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!

Rating:

2.0

Every interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial

Rating:

5.0

Josh from the wadsworth location rocked

Rating:

5.0

Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.

Rating:

5.0

We just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.

Rating:

3.0

Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.

Rating:

5.0

Josh was great. Great customer service

Rating:

3.0

I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks

Rating:

5.0

The front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!

Rating:

3.0

Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P

Rating:

1.0

From truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.

Rating:

2.0

The storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.

Rating:

2.0

I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758

Rating:

5.0

The customer service at both pickup and drop off locations were extremely mins and helpful

Rating:

5.0

GM was super helpful

Rating:

5.0

Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!

Rating:

5.0

'Charles Evans was a great ambassador for your brand. 10 out of 10

Rating:

5.0

Good costumer service

Rating:

1.0

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Rating:

5.0

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Rating:

1.0

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

Rating:

5.0

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

Rating:

5.0

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

Rating:

5.0

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Rating:

4.0

24 hour unit ability would be better.

Rating:

5.0

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Rating:

4.0

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Rating:

5.0

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Rating:

4.0

Prompt, no hassle, great service

Rating:

5.0

The team at this location was excellent. they explained everything throughly and would recommend this

Rating:

3.0

I felt they could have been a little more organized. Understaffed didn't help.

Rating:

3.0

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Rating:

5.0

Great!

Rating:

5.0

Everyone was friendly and helpful.

Rating:

4.0

Everything went fine. Simple and fast transaction.

Rating:

5.0

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

Rating:

3.0

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

Rating:

5.0

very friendly staff and processed or srorage and trailer return professionally

Rating:

5.0

Jasper was great!

Rating:

5.0

Over stock show room. Cant see where the agent is sitting but everthing was great

Rating:

5.0

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Rating:

5.0

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

Rating:

4.0

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Thanks