Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

Rating:

5.0

The manager, Adriana I believe, was very kind and helpful, the equipment was in perfect order, and the location was easier to access than some even though it was downtown/port area. Thanks for the service and having such good people working for you.

Rating:

3.0

I only rated the location as "Average" because it's under construction.

Rating:

1.0

I returned my rental trailer to the original pick-up location at the Tacoma Dome Location, not this location. Then Uhaul overcharged me over an additional $100.00 through some glitch or error. The customer service representive could not correct it over the phone, so now I have to make an additional trip to the location to resolve this issue.

Rating:

4.0

Had a blowout on one of the tires could do a better job of maintaining tires .

Rating:

5.0

Once I found the office I was given quick service and they were very helpful.

Rating:

2.0

The only silver lining in my recent uhaul experience was Jonathan. He was great and helped mitigate the awful uhaul reservation nightmare that has become standard. Changed location last minute, didn’t have my rental available for mobile check in, customer service on the phone was zero help and offered to solutions other than just waiting until the store opened. I won’t be using uhaul anymore as you do not honor your “guaranteed” reservations for time, location, or even equipment. Not sure what those guarantees are for other than making people think they have what they need until the last minute so they don’t use an alternative. 0/5 (except for Jonathan who showed up early and helped me out)

Rating:

5.0

Great staff

Rating:

3.0

The equipment was faulty. The tire ties for the car trolley were broken. If we didn't have a rope we would have been stranded.

Rating:

3.0

It was really easy and friendly

Rating:

5.0

I walked in and was able to quickly obtain a rental. checkout and return process was very quick and staff was friendly and informative. Not much else I could ask for.

Rating:

5.0

Nothing

Rating:

3.0

Your moving truck are broke down. It cut off on me a few times

Rating:

1.0

The vehicle was dirty, not vacuumed and not washed. A syringe was found inside as well as a person's wallet.

Rating:

4.0

Not much. Great trailer did exactly what I needed it to and a super fast in/out transaction on both ends.

Rating:

1.0

There was a lot of construction there & U Jaul changed my ick up location twice. The trailer smelled heavily of marijuna & there was marijuana all over the inside of the trailer, my son took a picture. For a rental of $158 from 9:30am- 5pm (returning that same day). I feel it should have been clean.

Rating:

5.0

Smooth and easy, would highly recommend

Rating:

5.0

They treated me like family.

Rating:

5.0

The Location was well organized and spacious. The workers didn’t have power in their office, which made me feel bad. But they still delivered quick, easy, and respectful service. I was in and out quick and easy. I was able to return the truck just about as efficient.

Rating:

5.0

Thank you very much for your "Excellent" consideration and service to us! :)

Rating:

5.0

Nothing great service as always

Rating:

5.0

The manager was excellent and provided great customer service.

Rating:

5.0

Used same uhaul location several times now. Very good service.

Rating:

2.0

The person at the front desk seemed uninterested in helping me. It came across as rude. She was laughing and enjoying the person on the phone who she helped for 10 minutes while we stood in the trailer waiting for it to end. Didn’t acknowledge us or ask us to wait. Then she seemed so put out by my questions. And why did she need my license for such a long time - why did she take a photo of it but never explain why or answer when asked? It wasn’t pleasant and I won’t be using this location again. The schedule confirmation team is incredibly kind and helpful but the person onsite was the opposite. Ma’am, fix your face before dealing with the public or get a job where rudeness is acceptable.

Rating:

3.0

Originally rented a van on app. Got there and supposedly the 2 they had on site where out of commission so I had to do 10’ truck which the mileage was two as much and wouldn’t discount the difference told me I could go to another facility. Bad customer service if your site says you have availability but you don’t take care of the damn customer…

Rating:

5.0

Nothing great people

Rating:

1.0

Advised by a U-Haul rep to drop off a truck when they opened. He saw my reservation and put in the address here, when dropped off as agreed I was charged an additional day of rental and the rep that checked me out said that the guys been doing it to a lot of people. He said I could have dropped off over night and I made it clear that I was told I couldn’t and had to wait until they opened. Stated then that the rental charge is out of there hand and it’s U-Haul that charges it.

Rating:

5.0

Great

Rating:

5.0

Maybe spruce up the shanty like box shed they have for a office, you don’t know where to go when you arrive, it’s an old warehouse lot not a good location and or a understanding of where you go to pay.

Rating:

5.0

Don’t talk to anyone. After hours drop off.

Rating:

5.0

The auto transport trailer had defective brakes. They shuddered violently when applied and I considered the trailer unsafe. I was able to use it by only applying light brake pressure. I informed the manager at U Haul of the problem and told him that the trailer had unsafe brakes and that it should not be rented again until the brake problem was corrected.

Rating:

5.0

I had great experience picking up and dropping off. Thank you!

Rating:

5.0

I’ve had issues at other places. No problems and the gal who was working was very helpful.

Rating:

2.0

Under construction at this moment and needs a clear sign of the office being a temporary shed

Rating:

3.0

Little sketchy when you go early before it is open

Rating:

4.0

Cleaner trucks. Kinda feel like i wad left with a mess to clean up.

Rating:

5.0

The truck was ready for us, and the whole rental process went very smoothly. We were out in just a few minutes.

Rating:

2.0

I rented a car here twice, and the oil level on the paper was inconsistent with the actual level of the car. Strangely, when I inserted the key into the car, the oil level displayed was different from the oil level after the car started, and the oil level immediately decreased by 1/3 within 10 feet, which is a big difference.What‘s going on?I really can't understand it.

Rating:

5.0

Tyler, as well as the other staff that I didn't get names of, were super helpful, welcoming, and kind! They made this experience really easy and hassle free.

Rating:

5.0

Well. Upon renting the vehicle, I took a picture of the gas mileage. It was a quarter of tank I made sure it was that when I returned it, the lady tried to say that I went 65 miles from Tacoma to Kent and back return the vehicle today before time due. And she told me that I went a total of 65 miles when the guy went on his phone. And estimated the mileage from Tacoma location to Kent location where I was arriving and returning and he said it was 45 miles, but I was charged for 65 miles out of a $185 I got. $15 returned.I think there was miscommunication as far as mileage.Because she didn't look at nothing on the computer or anything upon me returning the Truck.i feel ad though I might of been over charged because I was told that it would coast $185.00 for 2 days nor for 24 hours this is thr only thing I have to say about this I would appreciate it if this was looked into

Rating:

5.0

Great personnel, everyone was well trained and got me checked out and checked in in just a few minutes. Well done.

Rating:

3.0

The oil level on paper today doesn't match the actual oil level. The staff needs to be more careful.

Rating:

5.0

Fantastic customer service. Very convenient location.

Rating:

3.0

We needed a truck to go one way from Tacoma WA to Monroe WA it's about 55 miles. We needed a truck with a ramp to unload one item so we had to get your 15ft. I had my son in law pick it up for me and we met at his house. Loaded up the truck to find out it only had one headlight and the check engine light was on. This was after hours so getting a replacement truck was not an option. Now the gas was under a half tank when started our journey we get home and I look down and noticed the truck sucked almost all the gas the next day I feel it up and take it to the fair grounds inn where the guy told me I was 6 gallons short. So back to when we got home the night before I scanned the truck and pulled a P0420 code which is emissions. When I first shut the truck off it sounded like the exhaust was making popcorn. I would like a refund. Of my truck rental. Call me at425 361 5889 or email me cylepreston@gmail.com Thanks Cyle

Rating:

5.0

Tyler was amazing. He was thorough, professional and funny. They definitely have all of your moving needs covered at this location. Great expedited service. Tyler needs a raise!

Rating:

5.0

Another great experience with staff at this location!

Rating:

5.0

Excellent customer service, fast and efficient.

Rating:

5.0

Nothing thanks

Rating:

2.0

Gas cap open and fuel drained from van. I would recommend that your employees check vehicle before renting

Rating:

1.0

Always good service at ur uhaul office

Rating:

5.0

Excellent service, friendly staffs!

Rating:

5.0

Excellent customer service. Thanks guys!!

Rating:

5.0

Very good service

Rating:

5.0

Quick easily and friendly.

Rating:

5.0

Everyone was very helpful and very nice. We were in and out very quickly.

Rating:

5.0

Best U-Haul experience ever! Thank you.

Rating:

5.0

Gud customer service

Rating:

5.0

Not the greatest part of town, but really easy access. The guys there are super chill, like returning something to a friend that was very happy to help.

Rating:

5.0

Nothing! Booking and checkout was easy. The owner provided great customer service.

Rating:

5.0

Very helpful CSR today.

Rating:

5.0

Great customer service. Employees are very helpful in hooking up and taking off the trailer that I rented. I saved the phone number and location of the UHaul rental. I will definitely use it again.

Rating:

5.0

I've moved often and this U-Haul experience surpassed them all. Thank you for your efficiency and ease of check in- check out.

Rating:

5.0

i like renting here

Rating:

4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Rating:

5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Rating:

5.0

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.