Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

Rating:

2.0

Didn't realize that the fuel was empty until after I left. Didn't have time to return and get a new truck.

Rating:

5.0

Nothing. Just fine

Rating:

5.0

Service representative was friendly, attentive and provided great support.. My only negative is the tire strap had been cut down shorter and we could not use it for the vehicle we had to move. We had to use our own strap. Other than that, the trailer was great.

Rating:

4.0

The immediate location was located close to downtown and they were homeless home and around the area, wishing that it was more secured location.

Rating:

5.0

Great staff, very professional, knowledgeable, and wonderful personalities. I really enjoyed interacting with them. Don

Rating:

5.0

AngelIna was great

Rating:

1.0

The staff and equipment were above par. The location was sketchy because it’s downtown Tacoma. Had to drive through homeless fires. There was a homeless man taking gas from uhaul trucks when we dropped off. A homeless woman combing out her wig in the parking lot, using a truck mirror. It was scary dropping the truck off.

Rating:

5.0

Somehow some part time security to stop the gasoline theft. They cant put locking caps or the tanks will be drilled.

Rating:

3.0

Good equipment. Friendly, professional, and knowledgeable woman employee. Location is dangerous. It is in an homeless encampment and high crime area. Open drug use everywhere. This is not U hauls fault. The city of Tacoma does nothing about it.

Rating:

5.0

Take care to all people same like me.

Rating:

1.0

Truck was not marked with a clear unit number on the outside that matched the keys, so I had to try trucks until I found one that the keys worked in. The loading area of the truck was not swept out, the cabin area had not been wiped down or cleaned in any manner, there were coffee/soda drippings in the cup holder that were so old that they had turned into a thick sticky syrup. To top it off, there was zero fuel in the truck, not just the needle saying no fuel, but even the digital display said "0 miles until empty." I didn't check the oil, but it felt like the engine wasn't running smooth, so the truck was probably due for an oil change, and the fuel cap sensor was broken, which kept the washing on the dash in place of the mpg gauge. The place seemed to be run by a couple of kids.

Rating:

5.0

Always professional friendly service. The best crew you would expect. A amazing Team that knows how difficult it is to maintain a fleet up and running.

Rating:

2.0

First truck was empty of gas, it had additional damage making it unserviceable. Management did reduce our bill but we got a smaller truck. The location obviously needs a perimeter fence to protect its trucks. The maintenance obviously needs an upgrade.

Rating:

4.0

The agent who worked in the office was 5 star. Very friendly and knowledgeable. The truck was ok.

Rating:

5.0

Excellent support and courteous customer service . Truck was clean, ready and accessible. Return, prompt, questions answered politely and informative.

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

Awesome

Rating:

3.0

Issue with vehicle. Smoking front left wheel. Steering issues due to that.

Rating:

1.0

My name is Louis Farfan and my email address is louis.farfan@gmail.com. Please be aware... you have a person that continues to purchase UHaul equipment using an email address that does not belong to him and is very likely using fraudulent credentials. I have reason to believe that a person(s) living in the Tacoma WA area are attempting to steal my identity - Louis G Farfan. I live in the Los Angeles Ca area. Please ensure the person(s) claiming to be "Louis G Farfan" are thoroughly vetted and no longer use my email address in the future. Please let me know if you have any questions or concerns. Best regards, -Louis

Rating:

5.0

Great experience. Was friendly and helped with all our needs.

Rating:

5.0

I was thankful to Angela for being on site before normal opening hours so we could pick up our truck early. It helped tremendously for our moving time line.

Rating:

5.0

Le bureau est trop petit

Rating:

5.0

Always my go to U-HAUL. Great staff!!!

Rating:

2.0

There is major construction going on at this location and no signage where to go. The truck cab smelled of body odor and there was garbage in the back of the truck. The steering wheel was absolutely disgusting. I was given a truck with 1/4 tank of gas. I would expect it to be full and not have to get fuel out the gate and then when I return the truck.

Rating:

5.0

Nice

Rating:

5.0

Nothing, everything was okay. I could see that your building was in the process of renovation. You worked around the it well.

Rating:

2.0

Super sketchy location. Druggies and scary people. NOT the attendant- he was cool. The tank was almost empty when I picked it up. It’s well known the locals siphon gas every day and night. Why was I charged a $40 gas fee!?! Dylan Purchase

Rating:

5.0

Everyone that worked there was so helpful!

Rating:

3.0

I was tol I had to dropp off at that location which was not the location I requested. Scary area of Tacoma.

Rating:

5.0

The manager, Adriana I believe, was very kind and helpful, the equipment was in perfect order, and the location was easier to access than some even though it was downtown/port area. Thanks for the service and having such good people working for you.

Rating:

3.0

I only rated the location as "Average" because it's under construction.

Rating:

1.0

I returned my rental trailer to the original pick-up location at the Tacoma Dome Location, not this location. Then Uhaul overcharged me over an additional $100.00 through some glitch or error. The customer service representive could not correct it over the phone, so now I have to make an additional trip to the location to resolve this issue.

Rating:

4.0

Had a blowout on one of the tires could do a better job of maintaining tires .

Rating:

5.0

Once I found the office I was given quick service and they were very helpful.

Rating:

2.0

The only silver lining in my recent uhaul experience was Jonathan. He was great and helped mitigate the awful uhaul reservation nightmare that has become standard. Changed location last minute, didn’t have my rental available for mobile check in, customer service on the phone was zero help and offered to solutions other than just waiting until the store opened. I won’t be using uhaul anymore as you do not honor your “guaranteed” reservations for time, location, or even equipment. Not sure what those guarantees are for other than making people think they have what they need until the last minute so they don’t use an alternative. 0/5 (except for Jonathan who showed up early and helped me out)

Rating:

5.0

Great staff

Rating:

3.0

The equipment was faulty. The tire ties for the car trolley were broken. If we didn't have a rope we would have been stranded.

Rating:

3.0

It was really easy and friendly

Rating:

5.0

I walked in and was able to quickly obtain a rental. checkout and return process was very quick and staff was friendly and informative. Not much else I could ask for.

Rating:

5.0

Nothing

Rating:

3.0

Your moving truck are broke down. It cut off on me a few times

Rating:

1.0

The vehicle was dirty, not vacuumed and not washed. A syringe was found inside as well as a person's wallet.

Rating:

4.0

Not much. Great trailer did exactly what I needed it to and a super fast in/out transaction on both ends.

Rating:

1.0

There was a lot of construction there & U Jaul changed my ick up location twice. The trailer smelled heavily of marijuna & there was marijuana all over the inside of the trailer, my son took a picture. For a rental of $158 from 9:30am- 5pm (returning that same day). I feel it should have been clean.

Rating:

5.0

Smooth and easy, would highly recommend

Rating:

5.0

They treated me like family.

Rating:

5.0

The Location was well organized and spacious. The workers didn’t have power in their office, which made me feel bad. But they still delivered quick, easy, and respectful service. I was in and out quick and easy. I was able to return the truck just about as efficient.

Rating:

5.0

Thank you very much for your "Excellent" consideration and service to us! :)

Rating:

5.0

Nothing great service as always

Rating:

5.0

The manager was excellent and provided great customer service.

Rating:

5.0

Used same uhaul location several times now. Very good service.

Rating:

2.0

The person at the front desk seemed uninterested in helping me. It came across as rude. She was laughing and enjoying the person on the phone who she helped for 10 minutes while we stood in the trailer waiting for it to end. Didn’t acknowledge us or ask us to wait. Then she seemed so put out by my questions. And why did she need my license for such a long time - why did she take a photo of it but never explain why or answer when asked? It wasn’t pleasant and I won’t be using this location again. The schedule confirmation team is incredibly kind and helpful but the person onsite was the opposite. Ma’am, fix your face before dealing with the public or get a job where rudeness is acceptable.

Rating:

3.0

Originally rented a van on app. Got there and supposedly the 2 they had on site where out of commission so I had to do 10’ truck which the mileage was two as much and wouldn’t discount the difference told me I could go to another facility. Bad customer service if your site says you have availability but you don’t take care of the damn customer…

Rating:

5.0

Nothing great people

Rating:

1.0

Advised by a U-Haul rep to drop off a truck when they opened. He saw my reservation and put in the address here, when dropped off as agreed I was charged an additional day of rental and the rep that checked me out said that the guys been doing it to a lot of people. He said I could have dropped off over night and I made it clear that I was told I couldn’t and had to wait until they opened. Stated then that the rental charge is out of there hand and it’s U-Haul that charges it.

Rating:

5.0

Great

Rating:

5.0

Maybe spruce up the shanty like box shed they have for a office, you don’t know where to go when you arrive, it’s an old warehouse lot not a good location and or a understanding of where you go to pay.

Rating:

5.0

Don’t talk to anyone. After hours drop off.

Rating:

5.0

The auto transport trailer had defective brakes. They shuddered violently when applied and I considered the trailer unsafe. I was able to use it by only applying light brake pressure. I informed the manager at U Haul of the problem and told him that the trailer had unsafe brakes and that it should not be rented again until the brake problem was corrected.

Rating:

5.0

i like renting here

Rating:

4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Rating:

5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Rating:

5.0

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.