Customer Reviews for U-Haul Moving & Storage at W W White

Rating:

5.0

As always customer service was number one. And manager was very expedient in fulfilling my request. U-haul is number on with me when it comes to my rentals.

Rating:

5.0

It's on a corner of a busy intersection with very little room to get around the building

Rating:

5.0

Everything went well this time.

Rating:

5.0

The representative Troy that assist me was very polite and helpful. Great customer service.

Rating:

5.0

Great customer service

Rating:

3.0

Could hardly get the uhaul out of parking space other uhaul pull the uhaul up. The guy was so professionally rude it was pathetic. I mean have some type of customer service thought we were at parole visit . Just no emotion nothing something that a manager would recognize

Rating:

2.0

For all the money you make, you would think the suspension and axle and alignment would be top-notch on your vehicles. No, instead the vehicle pulled to the right.

Rating:

5.0

Thanks

Rating:

5.0

Great

Rating:

1.0

We spoke to an employee over the phone and specified what we need. We were gonna pick up a truck. We picked up the trailer in San Antonio drove to Austin when we load the truck into the trailer the truck did not fit due to the trailer being to short. We called customer service and just kept getting the runaround as soon as getting help. We need a larger trailer. Apparently no one knew anything and just kept giving us different answers. We waste several hours driving from San Antonio to Austin and back to San Antonio to take back a trailer that not compatible to haul the vehicle we needed to deliver. We paid over $100 dollars and were told that we wouldn’t get a refund. We showed the employee a photo of the truck on the trailer and he didn’t want to see it. Very disappointed

Rating:

4.0

I forgot to tell the manager that the rubber seal around the door was loose on the driver side you can give me a call if you’d like and thank you

Rating:

5.0

Very friendly and helpful staff.

Rating:

2.0

From day one I had a very bad experience. From giving me someone else's unit to getting the U-Haul I rented towed then my property that was it throwed away. Next getting late charge fees when I shouldn't be getting late charge fees on the date they had on my paperwork for renting a unit because technically I didn't get my unit on that date since they had to issue me another unit 😞 because when I finally packed my things to storage at this location. I come to find out it belonged to someone else . So technically they were supposed to have redone my rental agreement all over again and changed the date to the actually date I got to access my unit to put my property in. Next they get the U-Haul I'm renting towed because I called to ask for some assistance because I left the U-Haul keys locked inside the U-Haul truck by accident for rushing because they were already trying to charge me since 3 days ago. But remember they had mess up and gave someone else's unit. So I couldn't put my things in my storage till they issued me another meanwhile I stayed with the U-Haul that had my things in it for extra days cus I didn't have a unit to put it in. My property that I had in the U-Haul when it got towed got thrown away because they wanted me to pay for the towed when I never asked for the U-Haul to get towed. They don't charge me that after all but by the time they get that clear. They said my things were in the U-Haul too long and I passed my date to retreat my property. When they weren't letting me mind you because they wanted me to pay the towed at first but then realized I never asked for a towed and they had messed up and sent one. When they could of just got the extra keys to open the U-Haul and sent me off my merry way. Last but not least still getting late charge fees for my unit on the wrong date. If they would of correct it I would of never got late charge fees accumulated to were my bill from $176 + late charge fee $15 two days after that another late charge fees $15 by then it too much for me to pay that I have to start saving . I end up passing 30 days that charge now and extra $50 that my bill was already at $260. My bill was like that for 3 months that I got behind on my bills. By then my bill was close to $1000 . They told me that they still had my property but that I had 3 weeks to pay it off or my property was going to get a auction out so I don't get you paid and I think my stuff got auction out on 3 months later I find out they still have my property and now my bills 2000 so of course I couldn't come up with that money and I told her to ask somebody they could work with me I mean the reason why I wasn't paying it was cuz I thought my stuff was already auction out so I wouldn't have accumulated to 2000 so they said now property yesterday so now I lost all my property and all my furniture everything else to learn I'm trying to get into if they could reimburse me in some way and they said no I lose my fault I don't recommend this place at all

Rating:

5.0

Awesome customer service. Thank you so much, sir. Blessings, friendly, and clean Rodriguez.

Rating:

3.0

Location was not set properly and instead of asking me for an adrenaline he left the address blank and told me i could drop the truck off at any uhaul location but that was not the case. I set my drop off location on the online reservation and it got changed without my knowledge or consent to a location 30 minutes away from my original drop off location on my reservation.

Rating:

1.0

I think some fraud took place with this store/transaction. I have not been to this store or used any uhaul services lately, so I'm really confused why I started getting notifications about a reservation I never made. I don't know how or why my account was accessed and used for this uhaul service, except to commit some kind of fraud, so I have deactivated my account and will not be using any uhaul services going forward

Rating:

4.0

no complaints

Rating:

2.0

Took over an hour from arriving to get our rental equipment. Checked in online and still got a text that we weren’t there to pick it up and our order was canceled. Luckily through text they readjusted the time. But how they managed the location- it was poorly done. One guy stayed outside and didn’t even help, the one on the inside was doing everything from taking orders, making reservations, checking people in and giving out equipment. He hooked it to our truck and just took off. Other locations would have had us check the wiring and one person inside checking people in and another outside giving the equipment.

Rating:

4.0

No complaints

Rating:

1.0

The worker cared about being on his phone to much. Took him almost 20 minutes to latch on my truck never again going back

Rating:

5.0

The truck was clean but it definitely needed some maintenance work done on it and fast if possible I was almost worried I wasn’t gonna get through the move .

Rating:

5.0

Great work!

Rating:

4.0

Very convenient

Rating:

1.0

Make sure you train your employees to know there duties

Rating:

5.0

Employees were extremely helpful and professional. Will recommend this location to everyone I know who is needing a moving truck.

Rating:

1.0

I will never go back ‼️

Rating:

5.0

Great customer service and the van i rented was easy to maneuver and worked out perfectly for me.

Rating:

1.0

Do not rent at this location uncharged me 175 for one day

Rating:

5.0

They were super friendly and helpful. Had a problem with the return gas amount and they sorted it out immediately. Great group of guys up there and Cody the manager is a problem solver! Overall a solid experience

Rating:

1.0

Extra charge for their mistakes. Failed to inform me of drop box location, resulting in me paying for an extra day. Very displeased.

Rating:

4.0

Get new trucks. Trucks are in poor driving condition.

Rating:

3.0

rats ate thru ALOT of my boxes! I was Shocked and appalled. I fell behind due to illness and being hospitalized ..yet I got little yo no break on late fees and interest charges. I paid and moved out. Has left a bad taste among other unnecessarily charges that I had to dispute to get finally waived. Overall U-haul is tge main and closest type in my area to use.

Rating:

4.0

The vehicle display panel was showing maintance required..

Rating:

5.0

Sunday Team offered good customer service. Counter Help offered One Month Free Storage to all customers.

Rating:

1.0

This location does not have enough staff. I rent from this location at least once a month, and every time I go to pick it up, it's usually a 30-minute wait just to talk to someone because there is not enough staff. The most I've seen is two people, but it seems like only one can check customers in and out. The employees are doing everything they can to, but there's too much work for two people. One employee is filling propane tanks with three people in line. I'm not sure what the other employee is doing. I don't recommend this location so maybe I can get in and out faster.

Rating:

4.0

The outside windshield was very dirty. I had to stop to clean it when I departed from the store location.

Rating:

3.0

First off there is nothing stating that is your paying cash or by cash app card that there is a 160.00 deposit. That’s BS! Second off come off nothing was ready and had to wait in line for a long time cause people didn’t know what they were doing or trucks were not ready or brought back late I don’t know nothing was communicated to any of us waiting.. Third the side mirrors on the truck were loose and kept moving so you couldn’t see anything to change lanes or backing up nothing.

Rating:

5.0

Before the driver drives away it would be nice to make sure to inform customer where to turn on the emergency lights. And help the customer with the rear view mirrors. To make sure they are set correctly. I am and elderly person and this would have helped me a lot. Other than that everything was great.

Rating:

5.0

Great service.

Rating:

4.0

It was a long wait to get the trailer I had reserved.

Rating:

5.0

I truly appreciate all the representatives help from the phone all the way to the physical help in the building. You know they really make the transaction easy for you and I really appreciate the personal Customer Service. It really means a lot to us.

Rating:

3.0

Storage unit prices WAAAAY too high. Would've rented from you to save an extra trip and stop but you were 4xs the price of your nearest competitor

Rating:

2.0

No customer service. Just given the keys and was told where the truck was. Did the walk through myself to examine the vehicle. Gas was not at half a tank but couldn’t get anyone there to verify. Also the transmission light was on the whole time. It was a scary drive being that the truck wasn’t running properly. The truck also smelled like it had a gas leak. Making loading the truck even more difficult not to mention dangerous.

Rating:

5.0

Everyone was friendly and professional. They made the process easy.

Rating:

1.0

The online app has been down the entire time I have had the unit, even after canceling and re opening my account still unable to make online payments causing aggravating charges! Customer service directs me to the store for correction and the store continues to direct me to customer service. Enough is Enough I know 1.5yrs is more than enough time to make adequate corrections or take it off of the contract! Period.

Rating:

4.0

More people at the desk. One person makes the process slow.

Rating:

4.0

Worker were very helpful.

Rating:

2.0

When I arrived I was first inline and I waited 20 minutes before someone came inside. By then there were four other people behind me. I had to load the trailer because the one employee was taking care of others. Need to hire more employees. I have no issues with the employee he was busy. This is a large location with one employee is unacceptable.

Rating:

5.0

It was a very smooth experience, great staff, knowledgeable, and fast , was in and out thanks again.

Rating:

5.0

Cody and all the staff are extrmemely professional and helpful. Always in and out quick.

Rating:

2.0

The equipment return area was blocked. A Uhaul was backed up to a dumpster, and people were dumping stuff into it. We had to manually place the equipment at a different spot than the Equipment return area.

Rating:

5.0

AWSOME experience

Rating:

5.0

They care about the people

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you for my last minute

Rating:

1.0

This is the 3rd time Uhaul uses my email address for rentals I did not make.

Rating:

3.0

I didn’t like the fact that they try to overcharge me an extra day in about $30 for 40 miles

Rating:

2.0

Provide a key to the pad lock on the back of the truck. I had to wait 4 hours for a uhaul person to come and cut the lock off. I had to pay double to my movers. The job was for 4 hours w/ two moving guys at $100 an hour---total was suppose to be $400, but instead I had to pay them $800 because we had to wait the 4 hours for the key to be removed. The "lovely" manager- Cody-- was going to charge me the extra mile I went over, but then said he'd take it out of his pocket. So freaking sweet of him. He also said he wasn't going to charge me the extra day fee----I had to inform him that the call center said that they were going to push my return time back from 8:30 a.m. to 1 p.m. because of the hassle and the no key to the padlock issue. I feel I should be compensated for the hassle that this location caused me. I called the 800# and was told that the manger would be calling me back----it's been 3 days and I still haven't heard from him.

Rating:

4.0

Please hire more people so someone can answer the phone. I was given the number to this location by the young man who helped me check out the truck. But when I called it no one ever picked up the phone, I was always rerouted to another U-Haul representative somewhere else. I got great service from them but I was trying to reach the young man who helped me check out the truck.

Rating:

4.0

Rental truck had way to much damage on the exterior. A/C or Heat would not work. They best thing was Cody assisted with the uhaul app. Ask it kept felling.

Rating:

5.0

Everything was great. I have rented from this Uhaul dealer at least once a year for multiple years. They always take good care of me.

Rating:

5.0

The time to wait is not that great. I think the reason why is because they have to have more service when they open. There was only one and about 30 minutes later came another. Other than that I like that location

Rating:

5.0

Suspension check on the truck was the only thing wobbled close to 60 good over all for in city use

Rating:

1.0

If I would have realized that the mileage and gas tank data inputted by Uhaul was inaccurate i would have double checked and confirmed. Nonetheless, I confirmed with my phones location services and I only traveled 37 miles from the location and back. Then the gas tank was just above a quarter tank and uhaul had it documented as just below a half a tank. I will never forget to double check.

Rating:

5.0

Staff was extremely helpful and very courteous

Rating:

3.0

The truck was not clean. I worked at uhual 20 yrs ago and we made sure all equipment was clean when rented out.

Rating:

2.0

Location of truck was unacceptable and unable to be found without assistance - so I was forced to wait for staff to arrive on-site. Further, they did not have additional equipment (utility dolly or furniture pads). The gentleman helping me also wasn't very friendly. He seemed to believe not being able to find the truck on the far side of a building, a ways away, was my problem and that he shouldn't have needed to bother with me at all.

Rating:

3.0

I used only 11 miles But got charged 6 gallons of gas does not make sense. I believe the fuel gauge was wrong on paper vs. what was actually in the truck

Rating:

5.0

The U-Haul was very clean the employees that was friendly greeting and I would refer a friend there again and I would use your services again thank you I would refer a friend there again and I would use your services again thank you

Rating:

5.0

Cody Very pleasant, polite, professional, knowledgeable

Rating:

3.0

The storages have little rats .

Rating:

5.0

Staff was the best so helpful I don’t care to move again but if I had too I’ll be back 🤗

Rating:

4.0

One time the ace was out on my storage in the beginning of July . I moved out and yesterday some of my lotions , got damaged so I had to throw away my lotions

Rating:

5.0

The supervisor, Mr. Gary has always been very professional, very accommodating, pleasant and easy to communicate with. A sterling of a gentleman.

Rating:

5.0

A great place to store your furniture The staff is great as Friendly and Trust worthy.

Rating:

5.0

Thank you Mr. Curry for your excellent professionalism and customer service skills. You made sure all my needs were met and your courtesy and kindness were much appreciated in this time of stress for me.

Rating:

5.0

Keep up the good work

Rating:

1.0

Poor customer service when it comes to maintenance..

Rating:

5.0

Only critique is th guy at the location said no locks other than Uhaul locks are permitted although the website clearly states otherwise.

Rating:

5.0

Thank You for offering storage to all customers.

Rating:

5.0

You and your team is the best. Kind friendly professional very helpful I would recommend U-Haul to anybody and everybody.

Rating:

5.0

Great

Rating:

4.0

I thought everything was great the experience was great everyone was friendly and helpful and on point at the actual location. On the phone customer service was good but the only problem I had is I still am unable to use the U-Haul app for some reason so it don't recognize me. Also 7:00 cut off time to get into the storages really rough for me because I work late. .

Rating:

5.0

Cody and Team are always ready to provide excellent customer service.

Rating:

1.0

I hate you

Rating:

5.0

If I need a storage again I would rent from you again.

Rating:

3.0

Cody was super helpful but the young guy who helped us with the storage had no idea what he was doing . Didn’t even know where our storage was had me walking all around the place to finally find it. Super inconvenient especially down ww white with alot of homeless walking around

Rating:

5.0

I appreciate all the help and how much you guys been there for me and my family. You have great service and I would use you guys again. Thank you from the Calloway Family

Rating:

5.0

Too expensive. I had knee pain and couldn't keep getting in & out of the truck. Guy told me the gas would cost me $45. Ok whatever I'm in pain I'll pay the 45. Look at my bank transactions and they charged me $75. They charged me $30 just for pumping the gas. If he had told me that, I would've forced my half cripple behind to get back in that truck and fueled up myself. He didn't tell me about the $30 fee so I felt I should've gotten it back but I didn't. Never again. Guy that helped me with the storage was amazing...great customer service. Other guy screwed me with the fuel.

Rating:

1.0

B

Rating:

5.0

Super friendly and knowledgeable staff

Rating:

5.0

Everything was just fine.

Rating:

5.0

Cody is the Best! Professional staff and helpful too!

Rating:

5.0

Cody was AMAZING!!!!!!!! This was the best experience ever ❤️❤️❤️❤️

Rating:

5.0

I ENJOY DEALING WITH THE PPL THERE BECUZ THEY FRIENDLY N VERY HELPFUL CODY VERY GOOD PERSON GOOD WORKER

Rating:

5.0

Hello; I was not able to complete the move in! Unable to go up and down the stairs.

Rating:

5.0

They have been a great help since I moved here to San Antonio. If you communicate with them they will help you. They have been good to me and I haven’t had a problem with them. And there rates are good! Glory be to God for U-Haul

Rating:

2.0

Right now yall are charging me 140$ for nothing. I swear if you dont fix it i will publicly rant. Yall charged me 140$ for one day on my due date

Rating:

5.0

Angel, Justin and the whole staff treated me with priority, respect and professional!

Rating:

5.0

perfect customer service outsanding attitudes 100 percent professional work ethics

Rating:

5.0

Angel and the staff at the Rigsby Uhaul location were very helpful, friendly and professional. I would highly recommend this facility to anyone who is looking for storage and rental services in the future.

Rating:

5.0

There was a mix-up with the storage unit but, thanks to the team at the Uhaul store and storage facility they were able to take care of us. I'm very happy

Rating:

5.0

Very nice and well mannered

Rating:

3.0

The website indicated there was an elevator at the facility which led me to select a second floor unit. There is no elevator at the facility and it took me a significant amount of extra time to move all of my stuff in. Had I known there were no elevator’s I would have selected a different facility

Rating:

1.0

A lot of things are stolen out of my storage, so no, I will not tell anyone about the U-Haul place being a good place to store the things because mine were taken. A lot of things were taken.

Rating:

5.0

Great service

Rating:

3.0

Replace all management with a new management when I was vacating my storage unit I would say this there was very very good improvement in staff and cleaning this in the area thank you

Rating:

5.0

It was easy clean and has very reasonable prices

Rating:

1.0

My unit was broken into. I can tell it had previously been broken into because it just has a board on door which makes it easier for someone to break in & they just put another piece of board on the door again saying it was fixed but it wasn’t secure.

Rating:

5.0

Thank you for the help. My mother inlaw and I came close to closing time and y'all still helped us and we're friendly about it. We appreciate it

Rating:

1.0

I hope I never have to use your services again. From my experience in Indio on Monroe, to my arrival in San Antonio was an experience experience. No I'm not talking about the trip either. I'm talking about the horrible rat infested station in Indio on Monroe horrible dirty filthy with their dates hasn't been cleaning years they rent me a truck the gas was at a quarter tank and for some reason it was said that it was at half a tank it was not I even took a picture of it but nobody will believe me they think the picture could be taken at any time although the picture itself shows the time it took me a long time these guys there they're old and they didn't know how to charge me for my rental. The truck was filthy filthy. I have rented from U-Haul many times and they always topped there vehicles. And they clean them U-Haul was always clean now you can bet it's always dirty and trash inside there and other people's rentals information in there it's just horrible I hope I never have to use you guys again

Rating:

5.0

The young man Darryl was very helpful and professional. Thank you for your service

Rating:

5.0

Visit was “Halarious” and productive, Thanks

Rating:

5.0

I will use UHaul for all storage needs

Rating:

4.0

Storage unit had no light, it was broken. If we went to the storage after dark we had to use flash lights to see.

Rating:

5.0

Troy,Jennifer strait and Darrell Johnson has been caring and helping this entire time!!!! Thanks.

Rating:

5.0

The staff were very friendly and understanding . They helped every customer as fast as they could , in a timely manner.

Rating:

5.0

Excellent service and very friendly staff.

Rating:

5.0

I loved how accommodating the workers were. They were always very friendly and hlepful!

Rating:

5.0

Everyone was professional and kind. Very good experience

Rating:

5.0

The team was very hopeful and pleasant

Rating:

5.0

The gentleman that attended me was very nice friendly and kind and showed me how to work the lock how to lock my storage. And tell me everything I needed to know I would so recommend this facility to anybody the gentleman was very friendly friendly

Rating:

1.0

I pray I never have to use this U-Haul again

Rating:

5.0

The guys this location was very helpful, friendly ,and mannerable they very good and knowledgeable about moving and storage and also packing I'm very happy with the experience. My family member also has two storage units at this location and is very happy with all the services Thank you so much

Rating:

5.0

Very friendly staff.

Rating:

5.0

Quick move in quick move out staff was professional I appreciate yall

Rating:

5.0

Outstanding service!

Rating:

5.0

Thank you so much! Everything was perfect!

Rating:

5.0

THE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULL

Rating:

5.0

My interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.

Rating:

5.0

Helps when u been a member and when my times got hard they worked with me as long as I was show effort!!

Rating:

5.0

Gerald is always helping. Great service! Wouldn’t go anywhere else.

Rating:

5.0

get some dollies

Rating:

5.0

This was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Great customer service. I felt like I was family during my difficult times, but they make me feel welcome each and every time.

Rating:

5.0

THE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE

Rating:

5.0

It would be nice if the entrance for storage was 24hrs

Rating:

5.0

Very helpful staff, great prices and over all excellent costumer service !

Rating:

5.0

Diamond Smith was a good customer service representative

Rating:

3.0

I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.

Rating:

2.0

I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers

Rating:

5.0

Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe

Rating:

5.0

It was very expensive but the service was excellent.

Rating:

2.0

My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.

Rating:

2.0

ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else

Rating:

5.0

This staff understands customer service! Extremely accommodating!

Rating:

5.0

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Rating:

5.0

I have been renting trailer s and storage from this location mangers and staff are very helpful

Rating:

5.0

Hands down Troy & his team are the best!! I highly recommend this location.

Rating:

5.0

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Rating:

2.0

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

Rating:

5.0

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Thank you

Rating:

5.0

Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

Rating:

5.0

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

Rating:

5.0

You guys were great thank you

Rating:

5.0

Mark was very helpful and listened to all my needs a great employee

Rating:

1.0

You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don’t even know if my belongings are still there so if I lost all of my things and the agreement wasn’t honored I won’t do a thing for Uhaul or do business with y’all again. Horrible, greedy company!

Rating:

3.0

Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Rating:

5.0

Troy is very helpful and the best

Rating:

5.0

I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

Rating:

5.0

Staff were very helpful and professional.

Rating:

5.0

Great Service.

Rating:

5.0

The manager and staff was very helpful

Rating:

5.0

Thank You

Rating:

3.0

Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.

Rating:

5.0

Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.