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Matthew RCustomer Reviews for U-Haul Moving & Storage at West Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never got to return tge trailer as it failed in my driveway.
JOHN KThanks for rent me a good space on the inside you'll did good
kENDRICK b | Overall ExperienceDrop off time / location closed. Did not interact w/ anyone
LATONYA HN/A
jacqueline s | Overall ExperienceGot done and didn’t owe any more money
norma b | First ImpressionsVery helpful understanding very great team😊
ayana b | Overall ExperienceThe staff was awesome and I’m glad I got a chance to meet everybody good people
April J | Overall ExperienceThe staff was friendly and the boxes did exactly what I wanted them to do. The boxes were able to hold the things I needed stored.
annette bStaff is awesome
Jerren T | First ImpressionsStaff there are par. But the general manger above satisfactory
Tim w | Overall ExperienceThey gave me a truck that did not match the mileage. So, I had to check in with the mileage in the system
FLORENCE TThe staff is always very helpful, I only use this location because they have the best customer service!
ERIC MPrices kept going up each month
Robert S | Overall ExperienceStaff was exceptionally friendly and kind. They also work well with the customers resolved any issue with no problems at all. Would definitely recommend.❤️❤️
Wendy S | Overall ExperienceThe storage space is good, but since your hallways to get to the inside storage is so long to walk, you need to have bigger flat beds to help get your stuff to your space. The walk is really long.
SARA H | First ImpressionsGreat service from pickup to delivery-would use again.
William HGreatest experience as always! Associate was pleasant !
CARLOTTA MThe guy who helped us, I think Deandre was his name, was incredibly nice, friendly, and helpful. I would definitely use this location again.
ERIC DFirst I was over charged for an item in the store and then I was quoted one price and charged another on my bank card! Last but not least, I travel less than 4 miles and was told I traveled 8. So no I would not recommend. This was my first and last time using U-Haul.
CARMELITA WI only experienced one small glitch. When the time sprung forward to Daylight Savings time, again. The facility wasn’t accessible, very temporarily! The sliding doors were locked, earlier than expected. I had something I wanted to drop off, in my storage space I was renting, but had to wait. It still should have been unlocked, for another hour, that night.Not a major issue.
CYNTHIA B | Overall ExperienceJust the web
Mark ANothing
CHARNYCE MService reps very professional knowledgeable and pleasant
Ronald S | First ImpressionsShould be 24 hour storage facility other than that everything was great
MIKEL B | First ImpressionsNo need for improvement, everything was 5 Star ⭐️. The customer service was above and beyond. The equipment is just what the doctor ordered.
DAVID THire more people. Long wait time.
SAMANTHA WProfessionals!
RONNIE DGreat customer service! Thank you
DIONNA BAll the workers where very pleasant and helpful
VICTORIA C | Overall ExperienceThe young lady at the counter is more than helpful. She needs a raise and a good one. You don't always encounter friendly, helpful, courteous and willing people all in one package but she's all of that and more.
Greta L | Overall ExperienceNice clean facility (the area inside and out) with employees whom were knowledgeable and worked promptly yet thoroughly assisting each customer including myself~Great service! I will definitely use them again when needed. Thank you
CATHY PMy truck went out on me, wouldn’t start. Had to call a mechanic who then told me the alternator was going out, charged it up and advised me not to turn the truck off. I wake up to 2 more dollars being taken out of my acct when they really should’ve just gave me half off or something. I even explained to the store manager and she got silent.
Kimme MVehicle requires maintenance. Significantly out of alignment. I did Not feel safe driving that van.
JOSEPH SI made an online reservation like ive always done with no issues at other locations. She made a new contract and didnt use my original quote. Then was told there was no in town transport and that i had to drop it off at another location to find out that it was a lie. I got a phone call asking which loction i was dropping it off at because it was blank. Charged me extra just so she can try and meet her quota for in town tows.
JUSTIN HThanks
COREY J | Overall ExperienceJust keep the person who helped me there around! He made the whole process such an easy one. He was personasble and knowledgeable.
RAE APut gas in the truck and don’t make the customer put gas in it cuz it was empty.
CHARLES BNeed more staff members
WILLIAM JThe truck almost quit on me several times while driving it. Also, the customer service was terrible with the agent getting rude while picking up my equipment, saying I'm just doing my job.
DAWN SAll the staff was very helpful,pleasant and nice.
STEPHANIE C | First ImpressionsOverall, I had a very positive experience at this Uhaul location. The van I rented was almost new - very clean and easy to drive. All the people I dealt with were friendly and professional. The only area for improvement would be check-in. I did the online check-in but it still took 20+ minutes at the store.
TROY FNa
Pamela J | Overall ExperienceGet the computer system updated and hand out paper receipts so people don’t get charged double for something they turned in on time.
JAMES SStaff broke into my storage
Ivory W | Overall ExperienceWell run location. Top notch.
Richard K | Overall ExperienceThe increase in price per mile was unexpected and made our rental higher than expected. Van had a weird smell and handling was terrible for highway driving.
BRIAN OPlease clean the trucks my trucks haul was filthy minus the weather!
RONNIE DCustomer service was horrible. I went in to check out my truck to find out I signed up for mi ole check out. The young lady said to go back to my car a do the mobile check. Needless to say it did not work, only to be told it hasn’t been working all day. Also, it does not bode well with me that I almost bust my ass on an ice patch in front of the store.
KAMERON SGreat customer service!
Deb PEvery staff member was extremely helpful! This is a awesome place to rent from 5 stars
kaycee w | Overall ExperienceStorage at U-Haul was an incredible experience!
Isidore B | Overall ExperienceN/A
EDDIE RMy reservation was at 9am nobody was there. I had to call the 800 number for assistance. I saw online $19.99 and was charged $100. I was told my refund would be on my card in three days. I returned the truck with more gas than given and was clean except snow debris. I still have not received a refund or an apology for the inconvenience of not being able to pick up at 9 am as my reservation was for. The location was very clean and organized but the service was more like I am inconvenience.
Kidatta TOffer drugs
MOTEE EAla was great! We always rent from this location!
Muhammad RExcellent
Sarena O | First ImpressionsThe sales agent is super knowledgeable about u-haul products and services. He was very helpful.
BASIL OThe sales agent is an excellent guy. Diligent and very knowledgeable about U-haul products.
BASIL OI really don't have an improvement because everything was great..quick service and great customer service....
PAULA Sensure customer client relations are maintained as is currently
KELVIN TDidn’t need it. But the facility there is always clean. That’s the only place I will rent trucks from. But from what I could see of the storage area everything was clean.
Anita L | Overall ExperienceEveryone was very nice and professional….. my truck was ready when I arrived
KENYATA WGive printed receipts before and after you leave the business Before you leave at pick up and when you return vehicle. I have no text nor receipt of return of the transaction .
MICHAEL CAla was very helpful.
LOVE INo improvement needed! Great service!
CYNTHIA DThe equipment was wind sheld wipper not working correctly on raining day please give money back for arriving back safely
albion hNothing. They have excellent customer service.
CHANTEL SStaff I knowledgeable and friendly AWESOME
LYNN B | Overall ExperienceAlways there to help and friendly environment.
ANTON M | Overall ExperienceI LOVE THIS BUSINESS THEY’RE ALWAYS NICE AND POLITE
gee n | First ImpressionsThe person that waited on us he was wonderful, fantastic great attitude. I really appreciate him.
Bernice B | First ImpressionsWonderful Looking Facility, Professional, kind, Service.
arcynthia j | First ImpressionsThe GM on lusher road at that location was very knowledgeable and respectful and deserved a shout out for great costumer service..I would truly recommend this location on lusher rd.
Joy HTo many pan handlers that come from Missouri
Ernest SI called ahead, trailer was ready when we got there but due to bad weather the next day we asked if we could exchange the open trailer for an enclosed one . Immediately, they looked it up and were able to change it out with absolutely no hassles. One way service is also a great convenience. Highly recommend Uhaul!!! Kathy T.
KATHLEEN TSadly I had a horrible experience with this location. I am a frequent user of U-Haul. However, after this I will not be going back. It didn't have a sun visor. Which, I know sounds like a silly complaint. I almost wrecked twice when the sun was blinding me in rush hour traffic. There was no wear safe for me to pull over. I honestly would not be complaining had Uhaul fixed the problem. They did not. I called customer service immediately. They told me that I needed to take it up with the West Florissant location manager. They sent the location a message, letting the know what was going on. The next morning, I received a call stating I was late returning the truck. I told them again what was going on. I stated that I would return the truck as soon as the sun was safe to drive. So, I waited a few hours and returned the truck when the sun was high in the sky and not blasting me in the face. I asked the employee if they were the manager. She said yes. I told her I was late for work and I couldn't talk at that moment, but I would appreciate a call to talk about my experience. That call never came. I followed up a week later. I spoke with the same manager over the phone. SHE INFORMED ME THEY WILL NOT BE FIXING THE ISSUE AND THEY ARE LETTING OTHER PEOPLE DRIVE THIS UNSAFE VEHICLE. I could not believe this. Every vehicle in the U.S. has sun visors installed during manufacturing for safety reasons. I got off the phone and called customer service. They told me the district manager would call me to discuss the situation. Once again, the phone call never came. Since this situation has occurred, I have been getting headaches when I'm in sunlight. I think this situation has caused damage to my eyes and I cant believe they would not fix such an easy thing. They have lost a long time and loyal client.
LISA AI personally thought that the customer service was great and all equipment.the store itself and the truck I rented was clean and well maintained!
TIFFANY JI have not yet received my Receipt from my return. And before I left I asked several times but I received a survey this does not make any sense
TIFFNEY CExcellent Staff*****
TAMIKO TWhen explaining info slow down when you speak. AND when asking to call a specific employee (for a reason regarding the rental)a better response than I don't know the number, let me find it for you. Lastly, some people do not have cell phones or techie savvy to complete the rental, there should be other options.
PATRICIA Fgreat staff
COREY J | First Impressionsvery informational staff and helpful
COREY JI value excellence customer service and support. This location is excellent.
DANIELLE HI was given the best service at the U-Haul place on West Florissant, very friendly Staff and Supervisor and I will refer them to anyone else
LISA B | First ImpressionsSo much better than other storage business!
ROSLAND P | First ImpressionsThe facility was clean, and the employees were friendly and helpful and very personable. The location was convenient. Thank you for your professionalism and i will certainly recommend your location to family and friends!
Joan C | Overall ExperienceI love the staff at the w florrisaint facility
SHARON W | Overall ExperienceThe staff was very helpful and the maintenance guy was very friendly and pleasant. Great job everyone!!!
Carolyn j | Overall ExperienceNeed later hours.
CHENELLE W | Overall ExperienceFrom beginning to end, not one complaint. Thank you
brandie m | Overall ExperienceI like the Uhaul team at this location, however there were some issues with communication and a couple hiccups this time around. The employees were understanding and still helpful in the frustrating process of my move. Thank you for the help!
Moryah E | First ImpressionsGreat customer service, I have been recommending this location to everyone.
Veronica Y | Overall ExperienceVery friendly and professional, explain things
margie g | First ImpressionsGreat and Convenient
James L | First ImpressionsI had a great experience with u haul
GLORIA H | Overall ExperienceSheldon and Ala O’Neal were great!!! They’re the best
Paul C | Overall ExperienceNice staff and clean facilities
Daron T | Overall ExperienceThe staff was great 👍
charles d | Overall ExperienceWonderful people
SHIRLEY T | First ImpressionsAt the close of my storage rental the representative handing my account was completely excellent she went above and beyond to insure my ending experience was the best that it could be kodos to this young lady. Marilyn Cork
mariyln c | Overall ExperienceThey need to redo the bathrooms they are tryflin. They need to deep clean sanitized.
Ebony B | Overall ExperienceFriendly nice
Robert S | First ImpressionsI’m a repeat customer, location is very close, hours perfect, vehicles and location very clean and organized, price SUPER AFFORDABLE.. will definitely use this location in the very near future and recommend to all my friends and family..
ebony w | Overall ExperienceWould do it again
WAYNE J | First ImpressionsWonderful great
TERRY B | First ImpressionsLove the unit and getting a truck rental just don’t like that the storage unit isn’t 24 hours
dayjah t | Overall ExperienceI found the staff very personable and knowledgeable. The facility was clean, and they had carts available to help me to move my things without having to carry them individually. The rental rates for the truck and storage were affordable. I would like to thank the staff for making my moving experience so pleasant!
Joan C | First ImpressionsIt was Great
Tamara C | Overall ExperienceThanks
Elvira L | Overall ExperienceN/A
barbara b | First ImpressionsThe works were kind and provided knowledge information every time we rent from the organization .
KENNETH S | Overall ExperienceThe young man that assist me was very professional, friendly & informative! Great customer service skills.
JESSE W | First ImpressionsI was satisfied being there for long time thank you
PEGGY M | Overall ExperienceExcellent staff, would recommend to anyone!
kaycee w | First ImpressionsThe General manager is so amazing at what she does!! Very helpful 👌 and really helped us get a storage unit ❤️ Highly recommend
Dominique N | First ImpressionsThe employee that helped me with my reservation at the office was so polite and professional. He is such an asset to your company! This is what makes me keep coming back or recommending a business to others.
vivian w | First ImpressionsKeep up the great work
YVETTE J | First ImpressionsGoing through a rough time right now so I was extremely stressed and nervous. The guy at the front desk was so understanding, patient and polite. He understood the situation and made us feel more comfortable. I really appreciate that he was honest and asked questions when needed.
Brittani T | First ImpressionsAlah is the greatest!!!🤗🤗
amber j | Overall ExperienceGood manager!
loretta t | First ImpressionsI will return again if necessary!!!!!
Kimberly H | Overall ExperienceIam very thankful to the Uhaul Staff, They were very helpful to me during my troubling times. When I had problems paying my bill… They were very helpful and understanding with me, Thank you very much..!!!🙏❤️
CATHERINE B | Overall ExperienceThe staff at the West Florissant location were always so helpful in answering any questions I had. The facilities are keep clean and I loved how secure they were. I'm very pleased at my experience of renting from them!
Tiffany R | Overall ExperienceThat thing to small it definitely doesn't fit no one two rooms to small had to stuff my things in there
Kimberly N | Online Move InGreat customer service all around
Anthony W | First ImpressionsNope
Carolyn B | First ImpressionsStorage hours should be longer
dayjah t | First ImpressionsMy experience with this particular location has been the best of any other company I have used. The staff is wonderful; courteous, attentive, engaging and very accommodating . This facility is in good hands with the manager over these staff members. I look forward to utilizing this facility whenever I need moving an$ storage services in the future. J F Y
Jo A | First ImpressionsKeep doing a fantastic job guys
shannon m | First ImpressionsI want to praise Ms. Ala for being such an awesome person and Manager. I worked with her at the Dunn Rd. in past rentals, and it’s great to see her hard work paid off and was recognized.
Jennifer C | Overall ExperienceYou guys are the absolute best!
LC W | First ImpressionsIndoor storage access hours not good if you need to get in before 5:30pm
Timothy P | First ImpressionsOne of the Best if not the Best
Bruce L | First ImpressionsEverything was superb. The staff was friendly and informative about the facility and the surrounding area. Thank you for the great service.
Dontrell F | First ImpressionsEverything have been great thank you
Jermaine t | Overall ExperienceThe customer service was very nice and professional. The only thing I didn’t like is how you can’t pull vehicle up to the storage unit. It’s a real inconvenience having to load your items on a cart and take to the unit. I like the old method having the storage units outside and just pull up to the unit
erika s | First ImpressionsMr. DeAndre in particular was exceptionally outstanding. The customer service alone made me comfortable and confident in returning as a devout customer. I will share my experience and return. Thank you.
brenda P | First ImpressionsThe price was unacceptable
Monica H | Overall ExperienceThe only problem was: the length of the hallways. My bad knew was talking to me. LOL! Other than that I 💕 loved it.
ALBERT S | Overall ExperienceKeep up the great work.
LACHELLE B | Overall ExperienceEveryone was very helpful and kind.
MONICA W | Overall ExperienceI am just happy U-Haul had space,and it was clean and tidy
Sarita J | Overall ExperienceAla is great! She is very understanding and helped us more than once to not lose our storage. I will definitely use the services at west Florissant uhaul again.
Christina A | Overall ExperienceStore manager has always been rude.
Tiffany B | Overall ExperienceIf ever I need storage space again, I will definitely choose U-haul!
Tracy E | Overall ExperienceThe GM of this store was phenomenal from beginning to end. The facility is clean with plenty of carts to use to help load/unload items.
Daniel K | Overall ExperienceTHE LOCK CODE NEVER WORKS FOR ME TO GET INSIDE
Anisica S | First ImpressionsI would recommend U-Haul to anyone looking for this type of service!!!
allan d | Overall ExperienceI would recommend U-Haul to everyone. It's convenient and the service is easy to process!!!
allan d | First ImpressionsKEEP UP THE GOOD WORK
twana b | First ImpressionsI've had great experiences with U-haul,very understanding when you communicate with them keep your phone numbers accurate answer your phone and state your issue,mean what you say try and stick to what agreement you make I know things may come up financially communicate is the key 🔑 it will help..
Joyce W | First ImpressionsStaff was great and helpful. Building was clean inside and out.
NATHANIEL R | First ImpressionsVery nice staff very pleased with the attitude Yes I would recommend your business 😊
Catherine G | First ImpressionsBest place to go and Great staff
lacreisha m | First ImpressionsI’m highly disappointed with the staff member on duty Tuesday evening of 2/21/23 around 6:30pm. I made reservation hold online and didn’t accept the company insurance. Upon completion it asked that I provide my renters insurance information when I come in. I came to store with it on this night, b/c I wouldn’t be present or available Wednesday morning 2/23 when mover was bringing my items. He also took 2 IDs along with Insurance. Wednesday morning I being disturbed by numerous calls saying I don’t have a reservation and this a Store Manager. Extremely illiterate employee and waste of time and gas, trying to be proactive.
Jennifer C | First ImpressionsNo comments..
CATHERINE B | First ImpressionsNone Great service!!
Paul C | Overall ExperienceKeep Up The Good Work
CHARLOTTE G | First ImpressionsI had an issue with my unit's lock being removed and a new lock being placed. I was not notified about this, and when it came time to retrieve items, I was not able to do so. I had paid for a mover to move my items that day and was unable to retrieve my items because I was told that I would have to pay for a locksmith. This was a very stressful ordeal for me. I ended up speaking to a manager, and ultimately, Uhaul did cut off the lock which I am grateful for. But unfortunately, I would not recommend this location to others.
Kacie L | Overall ExperienceEvery interaction with the staff and facility was professional and pleasant. Every staff member had a moment to go above and beyond to assist me
Tina W | Overall ExperienceThis location is exceptional! The manager and staff are extremely kind, efficient and very professional. Even when the manager isn't there the staff is so very knowledgeable and helpful!
April J | Overall ExperienceThey even provided a good lock for the door.
David F | Overall ExperienceNone great service
Paul C | First ImpressionsThe staff where very professional and the customer service is great. I really like Ala O'Neal she is wonderful and seems to be a great supervisor.
MONICA W | First ImpressionsThough the prices are a bit high, I'm pretty satisfied with U-Haul. I did keep having problems with the truck doors though. The passenger door kept popping loose
David F | First ImpressionsJust need longer hours to access storage units At least midnight or 24hr access. Overall everything else was great!!!
Nicole K | Overall ExperienceThe services I received was very nice. Thank you.
Loleitta S | Overall ExperienceJust what I needed will return soon!
Dewayne M | Overall ExperienceBrinda un buen servicio a los clientes
Carlos r | Overall ExperienceThe young lady with the locs . I can’t remember her name . She always have great customer service very polite . Every time I come to this location. She goes the extra mile to make sure we are receiving great customer service!!
KEESHA T | Overall ExperienceIf you end your contract early a refund should be issued for the time not being used
SHARIA P | Overall ExperienceThey gave away my reserved big unit. I asked them to cancel the other one. She states ther was not another account in which it was. I ddt find out until I got the email for a payment.
Timeca A | Overall ExperienceALA AND HER STAFF WERE ALL VERY FRIENDLY AND PROFESSIONAL!!!
Mia D | Overall ExperienceGreat service
Steven R | First ImpressionsAll of my items were stolen from my unit and the lock removed by management but no one can tell me where my belongings are
Wendy S | Overall ExperienceEverything was just fine
Marietta J | Overall ExperienceI like it
Monica F | First ImpressionsUnit is too far from the entrance
Shirley e | First ImpressionsBest storage experience to date. The facility is well lit, has wide drive aisles, and all the units are drive up access which made my move in and move out extremely easy. On top of that, the manager was very helpful throughout my stay. If I ever need storage again this location will be at the top of my list.
Jade W | Overall ExperienceThank you for being open as late as you are on a Friday. Your staff is really nice as well.
Janaya J | First ImpressionsGreat customer service provided by your employee.
Notica C | First ImpressionsThe owner was absolutely amazing, she help me figure out the best unit for my needs as well throughly explained how to pay online.
Earl H | First ImpressionsI went to 2 locations after reserving my unit. Due to the fact that they had non of the iniys I needed. So therefore I had to get 2 units.
Timeca A | First ImpressionsThe entire process was extremely easy. A special THANK YOU to Ala.
Connie W | First ImpressionsAbsolutely the best moving transition I have ever experienced!
Tracy E | First ImpressionsAla & all the staff were friendly helpful & professional (at the Florissant location) in all our interactions for the past two months. The Hazelwood location went over and above in our truck rental needs. Thanks to all the Uhaul locations that made our BIG MOVE a success. Kudod on the donation center. Nice touch!
ELLA N | Overall ExperienceI really enjoy my stay. Ala was a big help she always went above and beyond to make sure I was taken care of. I recommend this uhaul location to all my family and friends thanks a lot
Tasheera R | Overall ExperienceThe owner of the establishment was amazing. She was the most helpful individual in our entire move. Please make her the CEO of your company.
Daniel K | Online Move InThe attendant was very pleasant and knowledgeable. Her customer service skills were amazing. She represented the company well.
LUCY W | First ImpressionsAla O'Neal was an excellent UHaul representative
Venita W | First ImpressionsEveryone was very knowledgeable and helpful. Especially Deladeia who seeing that I had a knee brace, went out of his way to ensure that I was ok. The manager was extremely helpful as well when I originally rented the truck as well as when I called to extend my dates with using the truck,,.
florence c | First ImpressionsBrandi at the Kingshighway location in Cape Girardeau was very efficient, friendly & helpful. Ala at the W Florissant Location in St. Louis, MO was also very efficient, friendly, helpful & also helped solve a couple issues I had while storing my belongings. I am pleased with U-haul & the services provided. Thank you Brandi & Ala!
Moryah E | First ImpressionsThe Walk way to the storage are quite a distance for some people. An excellent provision would be appreciated.
Abdul K | First ImpressionsNeed more staff with more training u need to get rid of rats
mary H | Overall ExperienceMy experience was Not so Good due to another customer that had a storage unit near mines that had roaches and they came into my unit.I wasn't pleased with that but the manager accommodated the situation well as far as getting my things out and safely to my residence.even though I had to leave things behind because of the infestation and didn't get reimbursed for👎.overall the people that work there are Good 👍
LAPRESHA J | Overall ExperienceThank you all for the help!!
Jade W | First ImpressionsPlease make sure your online prices are accurate. When I arrive I got charged for things I didnt choose online
BENITA R | First ImpressionsVery wonderful experience, especially after leaving cubsmart. Your staff customer service was excellent. Everyone was very helpful and kind. I hope that doesn't change. I will be a uhaul customer for life if need be and as long as your prices don't go up every 3 months like cubsmart. At the present I am very satisfied with uhaul, thank you!
MONICA W | First ImpressionsN/A
ANTHONY L | First ImpressionsWas told I would have access to my unit with my moving crew. When I got there I had no access and had to pay an extra $385 to go to a different location and for extra hours do to this mishap. No one was available to assist me. Everything was locked. I am very upset with my service and was told contradicting information which caused me to come out of way more money then anticipated when moving. I am beyond upset.
JANE'A H | Overall ExperienceAverage for now. Understand the facility is not completely open, so appreciate being able to store items. When I arrived today (on my 2nd trip today) found the entrance blocked. I had thought it was open until 6:00, but they told me only open until five. On my way home to unload everything from my car (my car is on the street), I thought "why is it still light if it is after 5pm?" As you can see by the time of my post, it was not after 5pm. It would have been 4:30 when I was there. So what are the actual hours?
diane k | First ImpressionsI'm happy to be aboard
DARYL F | First ImpressionsOnly thing I feel like your storage should be access 24hr it's your stuff you can't get in and get anything after a certain time but other than that good place
latrena m | Overall ExperienceAla was Awesome!! Ndia & lachelle we're great assisting me with my reservation.
michael b | First Impressions