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DAVID HCustomer Reviews for U-Haul Moving & Storage at Western Extension
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The computer system was down, holding people up couldn’t ring up anything
ELLEN R | First ImpressionsThe cleanest most up to date u haul location
THOMAS SThe employee was nice and happy to help, he was a little short staffed though since he had to be in the warehouse and the main office by himself
JAMES S | First ImpressionsThe 2 guys working on 5/16 were very professional and probably the best customer service oriented people I’ve ever had the experience of working with. They helped me with everything and then some. They should be promoted!
DALTON HGood vehicle. customer service was very good and organized.
CHARLES WEmployees were very helpful and nice.
RICKEY CGreat! So far. Just got it.
RICHARD D | First ImpressionsThe staff is friendly. The building is clean.
Sirloreco W | Overall ExperienceGreat! Great! You can always tell a well run business when you walk in the door and interact with staff. Excellently managed and a great staff. Best Uhaul dealer in Jacksonville!!!
JAMES HAbsolutely love the facility and the staff was helpful
William B | First ImpressionsU-Haul Moving & Storage at Western Extension 6930 Western Blvd Jacksonville, NC 28546 This location was phenomenal. When my reservation was made with HIX motor company who failed to uphold my reservation and sold the UHaul I reserved to someone else the same day this location came thru and helped me out. The General manger and front desk gentlemen were great. Highly recommend against HIX motor company they are rude and worthless individuals. They even failed to pay me the 50$ refund. This location is well worth the drive.
JONATHAN Hthe agents on pick up and return were very good at their jobs , will come again thx
TARRY TIt was very clean and I liked that it was inside and cool. I didn’t even breakout in a sweat.
KARLA M | First ImpressionsN/A
RICKY MGreat management and excellent staff. They always provided top level service and support.
JAMES HEverything was very smooth, clean and quick! I would recommend them 100%
Kenia W | Overall ExperienceVery friendly
tanya A | First ImpressionsAfter a horrible experience at a previous location that day .. when I had reserved a truck and it was not available, we went to this location and had a completely different experience. U-haul should not allow none storage places to rent out equipment. The gentleman who helped at this location knew what he was doing and got us on the road fairly quickly.
STEPHANIE EVery well managed in great staff.
JAMES HThe service was very prompt and professional ! He was friendly and made me feel welcome !
ALAN AGreat staff and management.
Jevon HVery well managed and great staff.
JAMES HI tried to call this location durring business hours ans couldn't get anyone to answer the phone. So i couldn't tell if the personnel were helpful or not. Also the location is pretty dark on the back sided of the building where you drop off after hours and finally the geotracker for the app was having trouble picking me up at that location. I had to attemp multiple times to retrun the truck butter if you did it's after hours and didn't use the app for the geotracking there was s another fee.
BARBRA PThe experience was awesome! Larger Ubox containers would be awesome in the future to fit larger living room furniture.
ahzsalee gCustomer Service Agent was awesome!
LETICIA YKeep the exact staff there that you currently have, because despite of any equipment issues or simple mishaps they all remained very professional. Even as I waited until all was worked out the staff that were just coming in didn't change the professional environment they all spoke with a smile. GREAT EXPERIENCE! 🙌🏾🙏🏾💯‼️🙌🏾
IDA SThey went above and beyond
Matthew S | First ImpressionsM
ANGELIAH C | First ImpressionsThe staff was extremely knowledgeable, accommodating, helpful, and friendly. The staff made the Self-Storage selection and purchase process easy, with their professional experience.
John E | First ImpressionsStaff was extremely helpful and made the process seamless.
ANDREW OEmployee who rented storage unit to me was very helpful, showed me everything I needed to do to access unit. She made process very easy and quick. I feel having storage accessed inside with convenient hours and able to pull my vehicle in when unloading my personal items makes a big difference. This can help if weather is bad. I also like that U-Haul has everything you need right there. This makes your whole move so much easier. I feel secure knowing you have access only buy keyless entry. This helps that not just anyone can get to your property. At this time I feel this will be a good experience.
Elana C | First Impressions