Nothing, everything went fine
STANLEY JCustomer Reviews for U-Haul Moving & Storage of 13th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
3 of the 4 tires on my 6x12 were in decent condition, however one was extremely cracked, weathered, and bulged on the tread. It ended up blowing halfway through my trip. Very inconvenient and unsafe- put us back 2 hours… seems like a pretty easy oversight or even possibly penny pinching measures to try to get “a little more life” out of the tire. As a former tire tech, I’d suggest changing all 4 together. Does it cost money? Yes. Does it cost future customers? Probably not.
BENJAMIN DEveryone that helped me was super cool, knowledgeable, and efficient.
Jordyn HNice facility all the equipment look good and it was parked real neat in the drop off. Guy was really nice. That helped me out.
GARY EEquipment was maintained, but whoever had it before us had left dirt leaves and pine bows in it, which we swept out before we returned it. This was the first time that we have ever had this problem with U-haul and will continue to use them.
DENNIS PGood to honest people.
kurt k | Overall ExperienceCustomer service was Fantastic. East pickup and drop off.
TYLER EI felt like my belongings were safe and secure. The carts, which were free to use, were a huge help and the prices didn't break the bank!
AMY T | Overall ExperienceStaff was very knowledgeable, helpful and efficient. I've rented from this location in the past and will again when the opportunity occurs.
MICHAEL OWent very well and fast,definitely using them again.
DOUGLAS SThe staff was wonderful and made pick up and drop off a breeze. Keep up the excellent service
Sarah FStop accusing people of damage when no damage was done. I was accused of roof damage (scratches or some shit). That’s a complete and utter lie. They called 5 hours after it was checked in and closed.
CHAD TIs good
Magaly SVery satisfied.
CURTIS JStaff was prompt, friendly, and helpful!
RYAN DGreat service
Cecil BFast, friendly service.
KARL SMy payment was always late becuase I am a moron.
jeremy h | Overall ExperienceThis place is often busy. This leads to wait times even though they seem to have sufficient staff and the staff is responsive.
MICHAEL GItem in great condition. Staff were very helpful, will be back in the future!
ROGER DPoor customer service. No proper explanation to customers so they can take your money.
AMISH AThe person who came out was rather nonchalant and seemed uninterested in my comment about my experience. Also I sat and waited for about 10 minutes before anyone came out and it wasn’t busy (7pm)
JOHN RIf only business hours could extend to 8 pm I often found the restroom in the storage area nasty and smelly. I understand it's an unfavorable job to do, but it must be done. 😊 Thank you
ANGELA B | Overall ExperienceI appreciate the convenience of having a secure, well lit, and climate control storage unit. There were never any issues with rodents or insects. Really grateful for that!!! Another great experience was with my runaway feline 😸 when I brought her inside the unit and she hid from me! I let staff know and Bradley called me to get her when the motion detector was constantly going off in the middle of the night. She was discovered prowling around the corridors 😁 Thanks so much Bradley! And U-Haul for the safety of your Storage Units to keep my belongings.
ANGELA B | Overall ExperienceThe staff were so helpful and friendly! They made a difficult job of moving go much easier! I couldn't be more grateful! The gentleman scraped all the ice off my windows and made sure the blades were in working order. He went above and beyond! Thank you for everything!!
KIMBERLY HAll great services
MUKESHKUMAR PTruck hadn’t been cleaned out and there was still equipment in it from previous user. Staff was friendly during pick up, but very unfriendly when I dropped the truck off.
THOMAS RThe service was excellent.
JERRY LFriendly staff! It was an easy process using they app and the great staff at this location. Will definetly use uhaul again.
VAL RAll ws simple, quick and efficient even when I rented 2 of the biggest tandem axle trailers and returned them on separate days. So nice.
JASON RIt was ready to go when we were scheduled to pickup so that was great!
BRETT OThe young lady that helped me was very knowledgeable, polite and helpful when we hooked up the trailer. GREAT JOB!!!!
WAYNE SI picked up a 26' truck and loaded it. I was about to leave to drop off load 2 hrs away and noticed one of the tires had no tread and down to the wires. I brought truck back to get tire fixed but it would have taken over 2 hrs to get fixed and I would have been late to drop off load. So I had to unload full truck into another truck. Which cost me money and time. I had to pay 3 of my employees to load and reload. The first truck was clearly not inspected before rental. You can see a picture of the tire on the work order. If I wouldn't have noticed it, it could have been a very dangerous situation with a full load in a big truck.
TREVOR SGood
EMAD KEasy process Great customer service Polite employees
LEE Bi don't see any reason to change anything at this point, they are really friendly and accommodating
AUDREY ONothing really
MIGUEL SVery easy to drop off.
MICHAELA MAccess doors were often inoperable. A n
Nancy D | Overall ExperienceThe owner assisted me and another younger guy. Both were extremely helpful and friendly. The check in and out process of the equipment was flawless and very easy. I thank you for your help in my moving process! Definitely would recommend to anyone!!!!
Joel CThey did not put the blankets and dolly in the truck like they said they would. I had to drive additional miles to obtain them. The girl who waited on me was very unfriendly, and was spitting into a bottle that was full of gross saliva. Chewing tobacco? It was so disgusting that I almost vomited. She was also covered in tattoos. Not the kind of person that should be interfacing with the public.
DEAN ZNo improvement needed. Wanted to call out Dion for his professionalism, positivity, laughter and smile!! I spoke with him twice via telephone prior to the rental and he was just as kind and friendly as he was when I picked up the truck. Kudo's to you Dion, you're the best! Bradley Haas
BRADLEY HI am impressed
Janice S | Overall ExperienceThey were great to work with. Easy, convenient, very affordable and reasonably priced
PHILIP MDrop off is a very pleasant experience. Clerk was very friendly.
MATTHEW TGreat friendly service. Was able to check out quickly.
KARL SI will like to see more effort in all directions. Fantastic work
John KEveryone has been great except for a general manager named Scott who I met when we initially got the storage. He was abusive to me, an elderly woman. He was an older man with white hair. I love the new ownercand his wife, tho.
nancy m | Overall ExperienceNext time before sending out texts please ask or let it be known that there is timeoutt limits and or certain stipulations if or when access codes are to be entered while in the facility otherwise clients are easily frustrated due to lack of or unmentioned small printed/underling protocol attempts that couldve been made ...
Allan E | Overall ExperienceStaff and GM were extremely friendly and took care of any and all concerns/questions immediately! Highly recommend!
Joshua J | Overall ExperienceWow, this was the cleanest storage room I've ever seen! Climate controlled, secure, convenient, and the staff are so helpful, what more can one ask for.
Alex B | Overall ExperienceOwner actually checked me in and not to good of customer service
Tamara N | First ImpressionsGot locked out during move out
De L | Overall Experiencethis location and its staff are amazing!!!! unfortunately I was in my own situation that resulted in me having to clear my stuff out. even in that moment, they were kind and exceptionally understanding!! i will always recommend this location.
natasha k | Overall ExperienceThe seperate keypads was very confusing and the garage door wouldn't close once inside so I had to lock my vehicle between trips. Would be much easier to have a swipe card than a long code.
Thomas M | Online Move InGreat facility with wonderful and helpful staff.the best at what they do!
CATHI C | Overall ExperienceI never rent strange unit and they take from my account $300 dollars 😡😡😡
Fethia M | Overall ExperienceVery professional.
Alex K | Overall ExperienceAll was great except for staff forgetting to leave door on auto after office hours, but they came in to fix that problem.. it just took an extra 30 or so minutes… also.. unloading are was quite far from our unit. But overall very clean and nice facility and very helpful staff!!
Connie F | First ImpressionsThanks you guys are great...
Shawn G | First ImpressionsEveryone was very helpful. Thanks again!
Tony V | Overall ExperienceVery helpful and knowledgeable. Easy to talk to and helpful.
Aaron G | First ImpressionsI rented here over 2 years. Staff and management have been helpful and professional. This has been the best storage situation I have ever experienced. Keep up the great work!
Joe L | Overall ExperienceRepeat user
LOIS I | Overall ExperienceRegardless of the theft that occurred Bradley Parks does an amazing job at this facility and has been beyond helpful in my matter and outside of this. I would highly recommend this facility to my friends and family.
Hector R | Overall ExperienceGreat team all the way round!
dussi k | Overall ExperienceIt's nice to walk in a find everything you need to move. Tape, box's bubble wrap, an plastic wrap. All Affordably priced.....
Mary P | First ImpressionsOctavia was very professional and hands on checking me into my storage unit !!
tasha r | First ImpressionsIf ever in need of Uhaul services these guys are amazing.
Glenda H | Overall ExperienceThe equipment has been in good condition, the staff was always very friendly and helpful.
Javier N | Overall ExperienceDue to hardship and unplanned events. The U-haul experience has been very difficult for me to be compliant with the policy as a rental agreement. The U-haul team have all been very friendly and understanding. They've worked with me time after time. Giving me the chance to not lose my things is, to me very important and means the world. Again thank you very much for the care and concern. Of course the patience as well.
Melissa B | Overall ExperienceI can't say enough how friendly and helpful the staff were.
Annette H | First ImpressionsVery nice people who helped me to get a stroage unit when I didn't know how to get out of the Building
Raymond K | First ImpressionsThe manager was very disrespectfull and seemed to be on a power trip, I would recommend a new manger it would make the experience here better and more professional.
harrison t | Overall ExperienceThey continuously locked us out of our unit even though we kept up with payments. So literally after I paid for this month I locked my self out of my unit I took the latch off and was going to put it back on but they instantly kicked us and didn’t even reimburse me my money back. I don’t make very much money and I’m barely scraping by so having them do that and with out giving my money back. Made it extremely hard for me this month and I have to pretend Santa miss placed my daughters letter because I can’t even afford to buy her what she really wanted for Christmas.
BLADE V | Overall ExperienceAwesome people!!!
moe a | First ImpressionsManager is a piece of garbage. Get rid of him and I'll tell people it's a great place, but I will never use this facility again as long as he is there. Cancelled a vehicle reservation with no notice claiming they don't do 48 hours rentals, but his staff is who booked it. No apologies and "my store my rules" is all he said
Peter G | Overall ExperienceEverything was great at first I paid ahead a few months because I was moving to Reno, once in Reno I ended up in a situation where I couldn't pay for the unit. I was notified that u haul was going to be putting a lien on my unit and auctioning if my balance was not paid right away. I had spoken to brad the GM prior to this notice informing of my situation. I tried to set up a payment plan to keep from losing my keepsakes and memories and valuables I kept there to stay safe until I could get it to Reno with me. i was told that I had to pay the full balance at that time and if I were to make a partial payment I would then have 24 hours to remove my belongings from the unit which would have been impossible for me considering I'm all the way in Reno.. and at the time was homeless with no way of being able to pay the balance in full without splitting up my payments.. I lost all the things i held most dear, family photos my daughters things, irreplaceable art and collectables... All because I ended up in a difficult situation and wasn't allowed to to split my payments up to pay the balance.. and what really feels great to know is that it was just auctioned off like a week ago when I was told months ago that it was being auctioned off.. if I knew the truth I would've been able to recover my belongings like two months ago... I'm extremely unimpressed and truly saddened by this whole situation.. it's just flat out wrong. Also the last time I was at my unit there were a couple of homeless people in the building after hours pretending they had multiple units there which I know they did not..
Evan M | Overall ExperienceGreat customer service.
harrison t | First ImpressionsThe staff member was rude & swearing at customer . Wouldn’t rent from this site . Anymore
JAMES B | Overall ExperienceI've used this uhaul facility many times and have always had great experience with them. Thank you.
Jodi S | Overall ExperienceUseless staff lied to us and refused us any help with the truck or tow dolly, even when we almost got stuck in the bay. Couldn't be bothered to come even suggest how to get out. Lied about our truck return also and cost us hundreds in late fees.
Reuben J | Overall ExperienceThank you
oscar m | Overall ExperienceGreat experience! Thank you!
Ann H | Overall Experienceit's a bit more than I wanted to pay I like doing business with you're company you always make it right you have a good Manger hear
Gerald k | First ImpressionsWe had to leave our belongs in storage for almost two years, it was in excellent sharpe when removed. Gray experience, thank everyone there!
Ronald P | Overall ExperienceCondensation dripping from an air vent above my unit caused damage to some of my paper-based belongings. A drip tray between the unit and duct could circumvent this. Its a natural occurrence, I'm not upset. Everything else has been spectacular, thank you.
Buster S | Overall ExperienceIf we have to update the house again and move things out while repairs are made and store our stuff somewhere I will be going back here. I felt good about where my stuff was held while I could not see it. When my glass computer desk shattered accidentally, they came and helped us get the mess out of the hallway - they came by three times to verify that every scrap was gone for all future people walking the hallways and I loved that they cared for those coming after us. (I just wish we had brought a broom that day, we weren't yet at that point and were not expecting my computer desk to decide to give up on us.)
lori n | Overall ExperienceVery clean and friendly staff
Glen C | Overall ExperienceThe staff there was excellent very friendly and helpful. I know where to go next time I need a storage place.
PAUL S | Overall ExperienceWas given the wrong storage unit number and when given the right one it already was occupied and had a lock on it. After waiting we had to be moved to the second floor when I reserved one on the first floor and was charged $5 more for insurance on it. The employee was nice but seemed to have no idea what was going on.
TAYLOR A | First ImpressionsMy first experience when dropping off the truck I had rented in the cities to your facility was horrid. The older lady in charge was verbally rude and loud. Accused me of something I had no control over. Other than her everyone else was good.
Jamie V | Overall ExperienceGreat place. very good personal would rent from again
Dean B | Overall ExperienceWorked with Bradley and had an amazing check in experience! Looking forward to moving in.
F/M Y | First ImpressionsThieves. I do not recommend. Upon being let in my storage after my lock was cut off I noticed ALOT of my stuff was missing. Clothes. Shoes. Children's clothes and toys. Several bags of dog food. I had a duffle bag of personal items left opened and gone through. When asked about my missing items i was told they dont have cameras. The only people who would have had access to steal my items would be employees. Please do not rent a storage here If you value your things.
Amber M | Overall ExperienceI was always overcharged for late fees. Which I was not happy about cuz I was a customer for about three years.
Angeline M | Overall ExperienceI had an issue or 2 since I've used them on and off for about a year. But they were quick to resolve it, so that's all I ask.
Zach L | Overall ExperienceIn the last 9 months, the rental price has been raised. I will be moving out and finding a different storage company.
Nick D | First ImpressionsYour company, personel, equiment and services made a long move so much more manageable. Thank you for being and going above and beyond what most companies consider a standard since the pandemic began. I will reccomend your comany to anyone whom I speak with. Thank you. John Welker
john w | First ImpressionsYeah I haul storage is very awesome but in competitive markets prices is relatively high depends on the size Thanks
Balfour A | Overall ExperienceHonestly the best staff in Fargo. They were very very nice and polite. They helped me answer questions and were very patient. Everyone was helpful and even asked if you need help. Moving is frustrating in itself especially when some of us have many reasons to why we are moving but to have a good attitude staff that are willing to help, honestly makes it 10 times easier. Will definitely be only renting my uhaul here. The service was immaculate.
bobette r | First ImpressionsManager and Staff did a wonderful job. Very helpful!
LEVI B | First ImpressionsWe had a good experience, except when we came to pick up our stuff to move out, the movers met us there, and there was a problem with the doors where the truck could pull into the building. One door was broken, and the other door was being fixed so the only exit we could use to move our stuff was the person door to the side. Carrying our stuff through that door across the snow out onto the movers truck added about a half an hour to the job and cost us an extra $100.
Jennifer B | Overall ExperienceOnly thing is the radio was on the loud side it was kinda hard to he my family that was helping me
kevin P | Overall ExperienceGetting relentless letters AFTER the bill is paid is getting realy ridiculous. Bill was paid and 9 days layer still getting a notice that it was past due. AND getting 5 letters in 1 dsy. Come on. I will NEVER recommend uhaul to anyone w this ridiculous relentless mailing of notices.
taylor L | First ImpressionsVery nice place and friendly
Dean B | First ImpressionsDidn’t have any issue
IEISHIA H | First ImpressionsNeed more larger units, but staff super helpful and friendly! Even on a holiday
Robin N | First ImpressionsThe water (lake) in the vehicle bays need to be squeegeed out multiple times a day. It gets so much it’s frustrating trying to tip toe thru the water. Otherwise I liked the cleanness and helpful staff.
Deborah H | Overall ExperienceThe staff was very friendly. We hadnt visited our unit in a while, they were paitient with us relearning how to access the unit. I highly recomend this location. Thank you
Scott H | Overall ExperienceFirst month free with truck rental. Can’t beat that as we only needed a few days.
Daniel B | Overall ExperienceHad an excellent time with uhaul. Thank you for keeping my things secure.
Shannon S | Overall ExperienceMy only problem is that you didn't have a large enough storage unit, I need to rent 3 to make it work.
Dennis D | Overall ExperienceWell done on all aspects. Thank you all.
Pearl W | First ImpressionsBiggest frustration was not being able to talk directly to the location and having to talk to a call center. I was eventually able to talk directly, which helped greatly.
Glenn B | First ImpressionsTHIS PLACE LEGIT STOLE MY BELONGINGS! I paid up my delinquent account, got 2 rounds of items then Leah “accidentally “ (she was drunk again with meth use) took me out of their system and I never was allowed to get my items. Shady storage-maybe use my extra money for some rehab Leah!
Lisa K | Overall ExperienceIt a big commercial storage facility, but the people are nice and friendly and it seems clean other than the pile of someone's belongings near the loading docks (for a few days).
KRISTIE B | First ImpressionsGuys who checked us in were the best! Very informative and dedicated to their job!
Chris D | First ImpressionsThe young man I worked with was very professional and nice something went wrong with my storage he tools care of it right away
Dia G | First ImpressionsLeah checked me out of my units mistakenly. She never called to tell me what happened. I had to waste ALOT of time dealing with this issue THAT WASN’T MY PROBLEM! No one told her to move me out and I am paid in full though 9/18/2022 She was super rude about it, blaming her lack of sleep. She laughed at me for asking about my unit being prorated, along with degrading me about my delinquent bill.
Lisa K | First ImpressionsI rented a storage unit for a couple months and the location, hours, and access was very convenient. Plenty of bays to unload and load--I never had to wait for one to open up. Very good security systems in place as you get a code for access and that arms an alarm on your individual unit to keep it secure. Temperature control was great. The staff was very friendly and helpful. I will definitely rent here again if I ever need a storage unit.
Todd K | Overall ExperienceAlways great to work with.
LINDSAY G | Overall ExperienceThe staff was great. The storage units are very clean. Would recommend we stored our son's college things over the summer and it was great!
Christine W | Overall ExperienceI'm a first time user a ND I walked in there was treated as I should be was walked through it properly to shown every aspect so I ran into zero problems, only if every business could be ran l I'll le this
Bryan h | First Impressionstheives can access your storage unit from the top ceiling is not secure , they might be on camera coming and goin but one night I stop to grab something and a guy got into the back just by pushing on the sliding door it opened for him and I said that's secure. He looked at me and said security was a joke he said he could easily get in some one storage from top just wear a disguise and they would never catchem.
greg K | Overall ExperienceGreat service but not impressed with the hike in rent.
keith b | Overall ExperienceGreat customer service.
Joe L | First ImpressionsGreat staff. Thank you very much
Scott H | First ImpressionsSeems a little pricey
ken m | First ImpressionsStaff charging cards without permission, yelling at customer over phone, lack of understanding
Jessica G | Overall ExperienceThe first locker I was assigned to had stuff in it. It was 730pm when I started moving my stuff in and realized their was stuff in it. The after hours number I called assigned me a new one within 10 mins. Thanks for the speedy fix.
Jessica J | First ImpressionsLeah's the best
john b | First ImpressionsLeah was great and worked with us and satisfied all our expectations.
daryl l | Overall ExperienceWell accommodateable appreciate the service
Cherry S | First ImpressionsVery clean and the staff was very helpful and friendly when I called. I felt like my stuff was very safe because it is an indoor, locked system. thank you
Thomas L | Overall ExperienceVery nice facility and staff very helpful
Richard O | First ImpressionsAwesome experience, staff was very knowledgeable and very helpful.
Dennis D | First ImpressionsUnit is clean, security appears to be a high-priority, staff was very friendly and fun to talk with, and the rates are affordable.
Buster S | First ImpressionsThe was a young men so disrespectful and Racist I was getting the storage unit and the truck he told me to stop using my phone it like I was her child he told me because I’m still using my phone he’s not going to be able to rent me a truck and the unit I can’t recommend this location to anyone
Nadege B | Overall ExperienceStaff was very friendly and helpful. What a joy of experience.
JENNIFER P | First ImpressionsAppreciated being able to drive inside through the big garage doors and load/unload out of the weather and with good lighting. The carts were sturdy and rolled easily. Overall, the facility is top-notch.
KENDALL N | Overall ExperienceI had 24 hr access until the very day I opened my 2nd storage unit and they cut everyone off at 10p. It was difficult maintaining everything until I regained my 24 access again. My online account access closed and I lost ability to control my online payments. At that point I found an apartment and started the renting process again and terminated my storage services. It was a very clean facility and convenient especially in the winter months. I will utilize Uhaul storage in the future when necessary. It was a challenge when there were a few late payments and I was locked out from my unit. When they opened it it was not just them removing the additional locks from the unit but they needed to restore the passcodes. This process held me back from getting into my unit when I had moving help with me. And the after hours couldn’t help with this. I think in our day and age this is something that can be done very easily from a remote location. Thank you
Corinth B | Overall ExperienceEmployees need better training, Especially when it comes to listening to the customer. Very disappointing.
JENNIFER P | Overall ExperienceThe person that set me up with my storage locker was fantastic! They were very thorough and took time to ensure everything met my company’s needs in the contract.
Brian L | First ImpressionsI don’t ever plan on using this company again! I have used Uhaul many times spending thousands of dollars, customer service is pitiful! NEVER again!
Tim W | Overall ExperienceThis was the most pleasant move I have been through. This U-Haul facility is amazingly clean and well taken care of. I would use them again, If I had to move back to Fargo.
james p | Overall ExperienceOnly bad thing was the fact that the restrooms were still out of order. Other then that everything was great.
kimberly h | Overall ExperienceJust to let you know we really enjoyed the starch units they were well cleaned And they were well lit It was a very nice facility we enjoyed our stay with you guys
Cindy K | Overall ExperienceGreat Job
patricia m | Overall ExperienceNeed to communicate how to end storage unit.
Jodi R | Overall ExperienceLeah and all of her employees were very helpful!
Jason I | Overall ExperienceWasn’t to happy that we paid a full month of rent and was there only half of the month and kinda felt that we should have gotten some of our money back. If this the cases can take business elsewhere. Since i do a lot business with uhaul
james b | Overall ExperienceThe renting process online was seemingly smooth, when I upgraded the size of the unit in store, it seemed my payment wasn’t processed the 1st time, kind of annoying but not a big deal, I rented the unit towards the end of the day, so I didn’t get a chance to come back and put a lock on my unit since they close at 1, so night manager locked it (Which I appreciate the extra care) but, it took them 3 days to remove the lock from my unit for different reasons like incorrect code, no one was available to unlock it, they needed to call a locksmith, they were busy and they just simply forgot… so I didn’t have access to the unit for almost 3 full days and I had to postpone a trip out of town.
Eve B | Online Move Incompany charter
nick g | First ImpressionsThanks to all the staff; they were cheerful, helpful, gave clear directions and made sure we understood what to do at every step in the process. Having that month of storage as we moved to a new state was so important fir a less stressful move. From renting the truck to taking the final boxes out of storage it all went well— even when things didn’t go exactly as I hoped with the move itself. I recommend UHaul without hesitation!
CHRISTA H | Overall ExperienceLike that totally online
Nicholas Y | Online Move InLights need to be available in individual storage rooms. Hallways was bright but not enough light to see inside of your storage unit.
valerie b | Overall ExperienceThis is the most professional team I have ever seen, and their facility is the best there is! The staff there are all extremely helpful, knowledgeable, courteous, and absolutely professional! I’d like to give a special shout out to Jordan! He is the best of the best! And everybody working at this facility is a star in their own right! The facility is squeaky clean and more secure than the SuperMax! I recommend this facility without hesitation! I will always be a loyal customer to this facility!
EDWIN M | Overall Experiencevery clean, easy access. very friendly and helpful!
william w | First ImpressionsStaff very helpful and friendly.
daryl l | First ImpressionsAlthough a little confusion with the online check-in, everything went smoothly at the storage facility on 13th Ave. Everyone was very helpful and I was impressed with the cleanliness of the building and units.
Cathy R | Online Move InI'm very pleased and actually impressed at the whole process, plus the cleanliness of the unit/building. I cannot tell you how much that means to me, having always ran into issues with storage places. You get what you pay for! Ha!
Andrea E | Online Move InGreat facility. Helpful personnel and a very clean storage area.
ANTHONY C | Overall ExperienceVery satisfying experience!!
cheryl w | Overall ExperienceThe lady that helped me and my wife was super friendly. Clean facility, very cool inside, would highly recommend to a friend.
Aaron T | First ImpressionsI was met with great service! So helpful. Made sure I was getting exactly what I needed as a first time renter.
Ellen S | First ImpressionsThese ladies saved me from a very difficult moving situation. They really cared about getting us taken care of, being helpful with options, and honestly caring about my situation. It was a refreshing experience that helped me get through a very trying day.
MICHELE W | First ImpressionsSuper courtesy , knowledgeable and friendly associate ever at a uha !!
Nancy M | First ImpressionsWe received a free month of storage with a rental of a Uhaul. I had emailed them regarding the charge for the next month, since the paperwork stated that they would be using an ACH. They never emailed me back and I received 2 late fees on my account, which caused my storage to also be locked by them. I received a phone call 3 weeks later saying they would remove the fees from my account if I paid them that day. I was furious when I found out that they had tried to charge my mother's credit card, the payment used for the uhaul rental the previous month. We did not agree to have this account charged and I told Shawn, management, that it was not ethical to charge a card without the owner's permission and asked why they waited 3 weeks to call and not reply to the emails. They apologized and then took my payment, but my storage room remained locked for a day and a half with their lock so I was unable to access it. I called and asked why this was and the person who answered said that it was his manager's fault and asked if I made the payment online. When I came in to close my storage I also had to wait over 20 minutes because the same guy left the other employee by himself at closing with a line of customers. This was by far the worst experience I've had with moving moving storage. I will not be doing business with Uhaul in the future.
Lindsay F | Overall ExperienceI wish i could store my motorcycle in it... there would be plenty if room to fit it in the elevator and down the hallways. And i couldve laid down plastic for preventative measures against oil leakage.
KEENAN R | First ImpressionsNo problems. Very satisfied with the facilities, especially glad to have the indoor unloading area, it was VERY hot outside that afternoon. Haven't revisited our unit since the first "storage" day, but it shouldn't be a problem when we do. Glad to have the anytime access.
william k | First ImpressionsReally appreciated the indoor loading/unloading area, the carts, and the elevator. The convenience of creating a reservation online and having a lock already placed in my unit was also appreciated.
Shayleigh O | First ImpressionsLeah rocks!! I have rented a truck twice from this location and both times I was short in my estimate for how long I would need the truck. Leah was totally super awesome both times and took really good care of me. I got all my fun fun moving done and on top of it she made the parts she could very painless. I totally recommend coming here for any service they offer.
tyler a | First ImpressionsStaff at storage facility was very helpful and friendly. Keep up great job!!
ANTHONY C | First ImpressionsStaff in Fargo went Above and beyond to help me.
Charity W | First ImpressionsThe unit was pretty gross and had a full rat trap.
RYAN P | First ImpressionsThe constant emails nagging me to submit a review was less than pleasant. I get enough of that at home, I don't need it from my storage facility, too.
John S | First ImpressionsEveryone is so nice and polite very helpful and I answered all the questions that I had I do have to say that the 13th Avenue U-Haul employees are very kind and helpful you don't find that everyday so thank you for everything that you guys do keep up the good job and I tell my friends and family and I send them your way when they need storage
TACINCA L | First ImpressionsI was very happy with the Service, I'd definitely recommend them to anyone. I'd like to be considered for a job offer, going to speak with tge manager when I get there today
HAROLD L | First ImpressionsFabulous....great site and staff
kim j | Overall ExperienceClean store, friendly service, professional staff, and always very helpful.
Kelly P | Overall ExperienceHaving the moving carts was a big help
Dave B | First ImpressionsThe lady checking us out was in a hurry and couldn't answer our questions.
KENNETH J | Overall ExperienceEveryone was friendly and helpful.
Karl S | Overall ExperienceVery helpful, friendly, and professional. We have rented from this U-Haul facility many times before, and we have always been happy with the service and friendly staff.
Kelly P | First ImpressionsEverything was processed very quick.
TAWNYA C | First ImpressionsThe unit i rented was supposed to find all of my apartment i couldn't even use it because it was so small.
Bridgette K | Online Move InFrom Heather's mom who drove the truck: I first turned the trailer and tow dolly into Dahl's Mini Storage. The owner had to catch a flight for a family emergency so his area manager, Scott, took over. The men I'd hired to unload the truck locked my keys in the car. Scott bullied me and essentially said that if I didn't get it done immediately, he'd take possession of my things. I even offered to pay for another day and he said "no, just get your stuff off the truck". I called corporate and the woman there heard him. She said that to help, she was going to send me to another place to drop the trailer and it didn't have to be in until Sunday so I'd have time to hire someone else. (Scott scared them off) I asked about the charge and she said there'd be none because it wasn't my fault. I was so upset and shaky that I fell out of the truck when I moved it elsewhere. I was hurt and 911 had to send help. I'm still in excruciating pain. I was bawling while emergency services helped me. I've never been so upset. This is like a bad nightmare. I turned the trailer in a day early and received a bill of over $250 the next day. We already paid almost $200 over the original cost at Dahl's (and almost $80 for a storage bldg) and this shouldn't have cost anything. I've never had anything like this happen with UHaul. You're usually professional. I'm shocked and angry. The Uhaul place on 13th Street is the total opposite of Dahl's. They're kind and helpful.
nancy m | First ImpressionsMy locker was broken into. The cop already knew how before he even saw the locker because he said they had already been there multiple times for the same thing. So that tells me the staff knew and still fails to inform tenants. No one ever tried to reach me from uhual. The cops have still never recieved any footage to help with their investigations.
curtis w | Overall Experienceone rear access door is currently not closing all the way which leaves the alarm going off.
Patrick P | Overall ExperienceWill continue to use U-Haul in the future.
Todd W | Overall ExperienceI had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.
Colette A | First Impressionseverything was great
Angeline M | First ImpressionsEverything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.
Janell S | First ImpressionsThe manager Leah was awesome throughout my entire rental period!
Celeste H | Overall ExperienceAFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!
Barbara F | Overall ExperienceEveryone except the GM was friendly and pleasant.
Susan E | Overall ExperienceMy move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.
Sophia G | Overall ExperienceLoved the inside loading and unloading
CHRISTINE P | Overall ExperienceBetter communication is needed to explain the keypad security process for coming and going
Jamey R | First ImpressionsSuper easy!!
Sharyn B | First ImpressionsSuper super clean storage units very easy to access
Angela B | First ImpressionsN/A
Nicole S | Overall ExperienceVery clean and well maintained facility.
Jackson H | Overall ExperienceExcellent service will use again thank you
Broderick T | Overall ExperienceWonderful staff and customer servie.
Rita R | First ImpressionsThe staff were all so helpful and friendly. I’ll definitely use U-haul again in the future. Thanks!
Eric L | Overall ExperienceVery impressed by the cleanliness of the facility and how helpful the staff are with questions.
VERLANE H | First ImpressionsHad a miscommunication I’m canceling a storage unit, but staff was very helpful in helping me to correct the error. Very glad to have helpful people during a move!
kyler r | Overall Experience.
donald h | Overall ExperienceNew, clean, helpful staff
robert a | First ImpressionsHaving the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.
Chris K | Overall ExperienceCould not be more convenient!
Charlotte H | Overall ExperienceTook several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use
Daniel S | Overall ExperienceClean storage units and great security. Staff were very friendly and helpful.
daryl l | First ImpressionsThe gentleman working were friendly and helpful.
Caroline F | First ImpressionsExceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.
lindsey g | Overall ExperienceVery happy with everything
Jaci O | Overall ExperienceExcellent. Friendly helpful staff!!! Will rent again from uhaul
Tina J | First ImpressionsGreat customer experience
Michelle R | Overall ExperienceVery good service. Very good location. I feel very safe keeping my belongings there.
Wesley C | First ImpressionsWas treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!
camie j | Overall ExperienceExcellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen
Daniel B | First ImpressionsLeah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.
Amiee H | First ImpressionsThe staff at uhaul are very nice
Broderick T | First ImpressionsStaff was very helpful and answered all my questions
larry l | First ImpressionsStaff was friendly and helpful. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.
Alexandra R | Overall Experiencethe staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order
Nicolaus B | Overall ExperienceVery helpful
BRIAN L | First ImpressionsThe staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.
VENKAT S | First ImpressionsI will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything
Rashon J | Overall ExperienceThe manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful
Duane T | First ImpressionsSuper happy!
Jaci O | First ImpressionsVery clean facility.
ken H | Reservation