I needed a trailer and arrived at 7:30 am but the doors were closed. It took several hours before anyone came to open up.
Mark HCustomer Reviews for U-Haul Moving & Storage of Aberdeen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that helped me was great in Aberdeen.
DARREN SNeeded help unloading. "Not at this site".Every site gave me a different story- nol matching the last
Bruce V | First ImpressionsStaff pleasant, very helpful. What a wonderful facility for Aberdeen!
Pamela L | Overall ExperienceThe only issue was that the computer system was down.
Stan JGood customer service. Great price.
PAUL JSuper easy drop off and helpful friendly staff.
KOREY GTodo bien
JORGE GAmazing help and amazing area!
TINA R | First ImpressionsGREAT 👍
RODNEY M | Overall Experience.
Nancy J | First ImpressionsThanks for the Hospitality and Cleaniness of the Facilities and for the Outstanding Service Agent.
JAMES H | First ImpressionsSabrina was friendly and very accommodating. Would definitely recommend U-HAUL in Aberdeen Sd .
BARBARA B | First ImpressionsThe manager, Sabrina is wonderful to work with. Great customer service. Satisfied with the storage facility.
SABRENA C | First ImpressionsThis is the best U-Haul location I have ever seen!
BRYAN JGive sabrina a raise
CHRISTOPHER KI worked with Nicholas both times- first time to inquire and get rates/ storage room sizes and the second time to check in. Nicholas was fantastic! He explained everything, showed me where things were on a map then took me on a tour and showed me where the unit was. He was very patient on.a very cold day and showed me how to scan in my card or code. The overhead doors were not cooperating (-19) and Nicholas came over every time a customer opened one to make sure it was closed properly. Great guy, great employee!
SHELLYENE K | First ImpressionsThis has been my best experience with U-Haul. I had used a box in the past and they shipped it early, which left me scrambling. This time, however, everything went well. I found the staff in Des Moines especially helpful. I feel like I really understood the costs and didn't have any surprises this time.
kane ATHE BUSINESS DEFINITELY LOOKS A LOT BETTER SINCE TINA HAS BEEN FIRED THE YOUNG THAT TOOK CARE OF ME MZ SABRINA MOFFET WAS VERY HELPFUL AND WELL MANNERED AND EXTREMELY POLITE AND FUNNY SHES A HARD WORKER I WOULD SAY SHE DESERVES A RAISE WITH A HIGHER POSITION. SINCERELY SANDRA MENDEZ A VERY SATISFIED CUSTOMER 605-626-1914
Sandra M | First ImpressionsGreat experience overall.
Nicola PVery nice, helpful, made sure I was taken care of and knew what I needed to get done
KELLIE D | First ImpressionsOur lives were in jeopardy with the worn to bare inner quarter of the two front tires. I HAVE PICTURES. That being said, when I call the emergency service line, they were BRILLIANT and had two new tires on the 10 foot truck I rented in just an hour and a7 minutes!!! Whoever let the truck I was given out on the road needs to be FIRED!!! I have a picture of who certified the truck as ready! You want them, contact me at the number on the contract. Of course, I suspect no human will ever see this and your company, with my curse on it, will just go on with business as usual.
ALLEN KGet rid of the roll up doors on the 6*12 trailers, they are inconvenient and take up too much interior space. The barn doors are 100% better.
COLTON SI was overcharged. I rent a truck for 1995 insurance for $15 at $.69 a mile I went 8.4 miles and had to pay $50 and some change so that’s almost $10 in tax tax and mileage is too high.
KEITH SI was impressed with the staff and manager, Sabrina. This is a well run operation which is the best of the many U Haul teams I have encountered (best of 15). SEJ
STEPHEN J | Overall ExperienceVery helpful. Units clean, warm, well lit. Loading, unloading the best thing !! Thanks for your great customer service.
Pamela L | First ImpressionsVery nice facilities.
MICHAEL O | First ImpressionsI know it's asking alot, but maybe a little bit of a prorated rate if returned early and there is someone else in the queue ready to rent the item you had.
MICHAEL OThe lady was very friendly and helpful. She showed me the process and walked me right to my storage space
KIMBERLEE N | First ImpressionsWorst experience I have had with a big company. Truck was not safe to drive when I got it. Bad part is they knew it was unsafe and needed repair but let it go out on rental anyway. Then I inquired to see if I could drop it off at a different location and was told I could do so without penalty. Then got a call telling me I had to pay even more! The 2 days waiting for repairs cost me all of my help moving and tons of time at work.
CHRISTOPHER WVery friendly staff
TOBY WNot entirely clear where to park for dropping off, but overall a quick, easy experience.
DANIEL NThe agent was great
Vernon FSabrina was extremely helpful and made the process so easy!
SHAE MGas gauge was not working properly. Thanks
MEHMET ANicholas has always been very kind and helpful.
Janel H | Overall ExperienceIt was a very good experience. No improvements needed.
VICTOR DThank you for providing an option in Aberdeen to store items with climate control. I was confident that my belongings were safe and secure, and it was so convenient to have indoor parking for loading or unloading under all weather conditions. Thank you!
ANN M | Overall ExperienceGreat staff. Clean facilities. Climate controlled!!!
Damian M | Overall ExperienceThe team at this uhaul facility is one of the best I've had the privilege of dealing with. Sabrina is fantastic in handling the operations
MARK WDylan and Sabrina went above and beyond to help my situation with our U-Haul hitch installment and trailer. If there’s employee of the year anyone should get in U-Haul, it would be these two. I can’t thank them enough.
SHEALYNN AI had an amazing experience with this location. The staff are amazing and very friendly and helpful.
CECELIA WSabrina was excellent at her job. Was a pleasent experience
JESUS GTy
TAVIS ASolid in Aberdeen too
DENNIS SWent above and beyond to accommodate us when our first location didn't have the truck I reserved available.
Talese AYou have the best attendant. She knew what she was doing and was very efficient. Good employees like that are hard to find.
RAYMOND DMade moving my son to college easy.
Lynette PNothing
PAUL WFriendly service. Easy to get information and prices on line. Site didn’t have my vehicle so gave me free upgrade to next size truck. Truck was cleaned and ready when I arrived.
RONALD KVery cortious, nice person
MICHAEL KStaff was very friendly and helpful. The truck and storage unit were clean and well kept. Very nice idea!!!
Robin W | Overall ExperienceThe manager was great!
SHANNON M | First ImpressionsOutstanding Service and excellent people skills.
Ken SLights on the trailer did not work and they were operable when I left the site!
Kevin BGet someone who has people skills
brian mI think if the information was saying $19. 95 they should be clear about the mileage additional fee. Especially the first time comers. I went thinking to pay close if not most $20 to $30.Ended up paying for $55
Sharlla SSuper quick, easy process. The manager was extremely friendly and helpful. Would absolutely recommend.
KELCEY G | First ImpressionsThe ratchets on the straps were really rusty. When I loaded the car I couldn’t move them well at all so I had to use WD-40 to secure the ratchets properly. Other than that it all worked great.
David MI was very happy with the facility and staff. I have recommended U-Haul to acquaintances.
PAT F | Overall ExperienceNeeded a storage unit in a pinch, relatively available and affordable. Going to shout out to Nicholas “, he was in the retail center and was very helpful in showing how to access and get to my storage unit. Only nitpick would be every time I go to unlock my unit an aflame goes off, happened with nick was showing it to me and said that shouldn’t happen. My toom is de-activated when I go to unlock it. Otherwise love it!
Paul S | Online Move InPerson was extremely helpful and kind and the whole process was easy. The place is super nice as well.
Briana S | First ImpressionsThis facility went above and beyond my expectations! It's spotlessly clean, brightly lit, safe, climate controlled, the price was right, the staff was amazing, and it seamlessly integrated renting the U-haul, and putting everything in storage. Definitely 10 stars, and more if I could!!
Traci S | First ImpressionsFacility was always kept clean and the staff was always friendly. Your staff was very helpful with answering questions. Great facility
KEITH S | Overall ExperienceVery little hassle
Toni B | Overall ExperienceI'm pretty upset because I don't get a refund for leaving early. My account was due on the 8th of the month and I checked out on the 12th, so I used only four days of my time. Also I got charged late charges twice when it was supposed to come out of my checking account and no refund for that.
BARBARA L | Overall ExperienceAmazing staff and place
Jayde L | Overall ExperienceGreat customer service.
Marie S | First ImpressionsWas not able to access outdoor storage when needed. Advised it was a 24 hour access with code.
Daniel S | First ImpressionsGlad I chose U haul for storage
ROBBI A | First ImpressionsThe only thing that annoyed me was my alarm going off every time I open my unit even though I swiped my card to deactivate my alarm.
ASHLEY K | Overall ExperienceDylan was fantastic helping us access our unit and close out our rental agreement.
Natalie B | Overall ExperienceThe storage unit was well lit and clean. Renting the unit was easy and the staff was very friendly.
Angela G | Overall ExperienceThe only thing I would suggest is that the instructions for shutting off the alarm, and unlocking the door be written in a step by step manner. We all had trouble with that.
Nancy H | First ImpressionsIt’s very convenient. Although it’s very hard to understand and pick units online. I like it’s climate controlled and secure
Jennifer D | First ImpressionsConvenient and clean storage! It was great, having the loading bays and carts to use. The cost is a little higher than other storage units, but I would use Uhaul storage again in a heartbeat. I never thought of a storage facility having amenities. Loading bays, carts, security, climate control, restrooms... all worth the little extra price. This is my new go-to when I need a storage unit again!
REBECCA J | Overall ExperienceSabrina was very courteous and helpful with this uhaul rental. She offered to start the uhaul so that it was warm when we arrived. The overall experience was great!
Amy G | Overall ExperienceStaff was great. Speedy check in. Turning in the trailer was fast and no issues.
Christopher P | First ImpressionsExplained card key with code as to how to open storage. It was done three times and clinched to our memory.
Deborah N | First ImpressionsAlarm goes off when our unit is opened even after disarming alarm.
JEFFREY W | Online Move InStaff were very friendly and helpful.
James M | First ImpressionsStaff were amazing and fun environment! You have great staff.
ILA R | First ImpressionsEveryone was friendly but the manager; he was rude.
ELEANORE F | Overall ExperienceImpressive self-storage facility.Security measures are top-notch! My only criticism is to make your climate-controlled facility visible on the internet as I was thinking before talking to my sister that such was not available in Aberdeen.
STEVEN T | First ImpressionsDylan and crew is/was everything a first time customer could ask for , by being straight forward explanations and helpful examples and demostrations of procedures needed for access and departing the facility. Very pleased with operation and both employees. Brad Rust
Bradley R | First ImpressionsThe staff was excellent and always there when a person needed help.
Randal G | Overall ExperienceVery friendly staff. I love the drive in loading garages.
REBECCA J | First ImpressionsThis is a great place. So many storage and moving options. I have already recommended it to others.
Jody S | Overall ExperienceOutstanding experience start to finish!! Thank you and well done!
Dennis F | Overall ExperienceI would definitely use again!!
Lori T | Overall ExperienceThe facility and staff are great. The prices are outrageous though. I found a 12’ x 30’ unit for less than half what Uhaul charges.
Tracy C | Overall ExperienceOutstanding!! Dillion is awesome!!
Dennis F | Online Move InFriendly staff
GARY M | First ImpressionsStaff at both locations are very helpful and courteous. They offer services without being pushy. I am very pleased with U-haul and will continue to use your services!
Albert L | First ImpressionsThe staff was very friendly and knowledgeable. The storage unit was well kept. I was given all the information about entering the storage unit and the access hours of the unit. I enjoyed my time with U-Haul
Christopher I | Overall ExperienceThe young gentleman was cutting down his fellow employees. No gloves when hooking up facility. Complaining about cold hands and said the company doesn’t supply gloves Door latch on uhaul trailer stuck. Had to tap it with wood to open and close door continuously. . Lights on first trailer not working. Not impressed. I usually deal with the older gentleman whose name is Tim. He is the reason I keep coming back. He’s nice. And accommodating and gets me on the way with my purchase. You need to train the young guys I won’t go back unless Tim does my arrangements. This is in Aberdeen SD. 218 North location.
ALLEN A | Overall ExperienceThank you!!!
Valerie K | First ImpressionsVery clean and fit our needs very well. Thank You!
Gerald H | Overall ExperienceVery helpful, knowledgeable and friendly. Storage unit was very clean and accessible. Would use them again if needed.
Michael H | Overall ExperienceTim who was so very helpful in helping me with obtaining a storage unit. He even cleaned it out for me it was dirty. But he took the broom and swept it and made sure it was nice and clean for me he went up and beyond his services I feel. He explained to me the code the garage the hours and the security system. You are so lucky to have such a helpful employee like Tim.
ANNA M | First ImpressionsDoors only work during business hours which is not convenient for my hours. They are aware but still frustrating
Angelia H | First ImpressionsTina & Amanda were both so helpful. The unit was not clean when I first checked in but Amanda got it taken care of within an hour! Thank you to both Tina & Amanda for their professionalism & help!
first a | First ImpressionsCustomer service at this faculty is outstanding!
Rosalie W | Online Move InNice climate controlled storage, easy access when I needed it, helpful employees
Chris G | Overall ExperienceGreat that you provide for just about all moving needs!
Daniel S | Online Move InGreat UHaul experience. Tim and Tina went above and beyond to make sure everything I needed was taken care off. All employees were exceptional!
Paula B | Overall ExperienceIt is our first time using UHAUL storage and we now have one in our town. Three years ago in 2019 we rented a 5x8 trailer and had an opportunity for a free storage Unit but the closest one available was in Fargo, ND and we were not able to use that opportunity and ended up spending almost $200 on local storage for 2 and half months. It was also during Covid in 2020 and we tried to get an extension with UHAUL but were not successful.
scott k | First ImpressionsThe agent - I think his name was Robert but I'm not sure - was great! I really liked visiting with him and getting our space set up.
James M | First ImpressionsThe office manager messed up our reservation 2 days before arrival, and also the day of arrival. The space wasn't available when we got there as expected. Rented another space for $10 more per month than reservation price. Facility was very clean and is in the process of expanding.
Gerald H | First ImpressionsGreat customer service. Tim was great to work with
Paula B | First Impressions