My lock wasn’t in the storage unit when I got there
Shakeena K | Online Move In
Customer Reviews for U-Haul Moving & Storage of Augusta West
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called 6 times and was placed on hold, each time and they never got came to the phone. I finally called their customer support and got an answer
DANIELLE h | Overall ExperienceI truly appreciate the entire Staff!! Farewell!!
LEAH M | Overall ExperienceThis facility was one of the most well kept, well ran and well maintained facilities I've used. My unit is offsite from the main office but both areas are in top order.
Robert A | First ImpressionsThanks for everything
CASSANDRA Y | First ImpressionsI moved out of that storage July 2024 I will not be paying for anything after. My unit was filled with mouse poop the mice had been feeding on my furniture tore holes all in the bottom of my sofa
laporsha w | Overall ExperienceThank you. I no longer need storage. But if I needed storage again in the future, I would certainly choose this facility.
Kathy O | Overall ExperienceUhaul is just the best
ALIEZE K | First ImpressionsMs Sharon on wrightsboro rd was Awesome
VINCENT W | Overall Experience🌟🌟🌟🌟🌟 Fantastic experience at this U-Haul storage facility! From the moment I walked in, I felt well taken care of. Fantastic management 👏—she was extremely knowledgeable and helpful, guiding me through all the storage options available and ensuring I had everything I needed. The facility itself is clean, secure, and well-maintained, which made me feel confident storing my belongings here. Plus, the check-in and check-out processes were smooth and efficient! Highly recommend this location to anyone needing a reliable and well-managed storage facility. Thank you! 🙌🚛📦 CJ
Calvin J | Overall ExperienceI brought the rodent issue to the staff's attention several times, however, their control measures were ineffective. The contamination of my belongings with rat droppings was unacceptable. The premises were rendered unsuitable for occupancy due to the pervasive rat infestation.
Donald L | Overall ExperienceWonderful people clean storage I love it. Definitely recommend the Wrightsboro location.
renee m | Overall ExperienceVery friendly people always treat me with great respect
michelle g | Overall ExperienceYou should advised customers when renting storage spaces that youre location across from 2 men and a truck is no longer being used regularly and NO ONE is actually on the premises. Its extremely frustrating when NO ONE seems to know anything at and you have to sit on hold or wait for a call back because the location is not monitored. I will NOT ever recommend any UHAUL storage facility to anyone I know
AMIE D | Overall ExperienceMY WRIGHTSBORO RD LOCATION HAS BEEN NOTHING BUT A BLESSING TO MY FAMILY AND MYSELF THROUGHOUT OUR STAY WITH THEM. AND I PRAY ALL POSITIVITY AND PROSPERITY OVER ALL OF EACH AND EVERY EMPLOYEE OF THIS LOCATION 🙌🏽🙏🏽🦋😊😊😊!!!
Lakesha B | Overall ExperienceThank you
titus j | First ImpressionsGreat people and Its a clean place and no bugs for the inside unit.So very great to the u haul buisness
tavares l | Overall ExperienceOur unit 189 was broken into and Uhaul opened a new storage unit and had us pay a monthly rent for a unit they opened. We were paying more than $350 a month and we never received any discount or consideration for our unit and damage that was done from the break in.
Itza W | Overall ExperienceI would recommend u haul on wrightsboro road to any and everybody. Very friendly staff and very helpful as well. Willing and ready to help you with your moving and storage needs.
Tyiese C | First ImpressionsShe did outstanding job, she was very concerned.
Lucille R | First ImpressionsThey were AWESOME and friendly!
johnie w | First ImpressionsVery nice
Melissa H | First ImpressionsI truly appreciate the professionalism and the cleanliness, If you have a problem they're get right on it! Thank you very much for your 4 years of service! 💐
Linda C | Overall ExperienceThe property's lighting was not well lit at night causing several safety concerns for me and my family. We were very skeptical about going to the unit at night because of the lighting. There was also no employee on the property to address concerns to whenever we visited. Would not recommend this location.
Danaka C | Overall ExperienceI moved my stuff out on the 11th of this month and I let the manager know that I was moving out of the unit before I left. I was still charged for the unit even though my stuff was out before the due date on the 13th.
schwanna S | Overall ExperienceI didn’t appreciate the fact that the rates continued to increase without notice until they made it unaffordable for me to maintain my unit.
Alicia G | Overall ExperienceThere is a hole in the ceiling that leaked onto my dining room buffet and one of my drawer storage bins. It warped the top on my buffet and left a rusty stain on my storage bin drawer top. Also the lighting at night is bad which made us uncomfortable going there at night.
Taketra M | Overall ExperienceIt was convenient for me. I’m glad to finally get rid of it lol but I appreciate the ones that were over it.
GLORIA C | Overall ExperienceWe didn't move out 11-4-22. We actually moved out 10-28-22. We left the key to the storage in the key drop on the door of the facility located on Wrightsboro Road in Augusta Ga.
Iris L | Overall ExperienceThey were great, I had trouble and someone came from another location to assist me and made suggestions to help get me out of a situation. Then they called back just as I had finished moving in to check on me and to see if I needed any more assistance before they closed and more, the traffic was so bad, so he stopped the traffic so I could pull out. To me, all that’s great customer service that you just don’t seem to get much of anymore these days.
Lori R | First ImpressionsThe staff is supper friendly and helpful. Very accommodating.
brenda m | First ImpressionsEmail should be sent with confirmation to state go to office first to gain access information to facility.
Letitia M | First ImpressionsWhen moving in storage area was leaking and then when moving out the air conditioner wasn’t working
Michelle G | Overall ExperienceYou want me to leave what u want me to leave not the truth
Cherquan A | First ImpressionsMy mom and husband passed away in 2020 and everything they had was in your facility and the way that you’re taking peoples storage is wrong. I paid so much money trying to keep the things my mother and husband worked all their lives for and you sold it for $107.80 and I think that’s a shame before God. Especially since the world is in a pandemic state and everyone is still struggling to survive. Cooperate CEO of this facility need to review this survey and refund my money back to me, because my storage had value and it was worth a million dollars for what you auctioned it off for in a time like this and everybody is going through hard times in America.
JANICE K | Overall ExperienceI’m a repeat customer for Uhaul. I referred to Monster storage, but I don’t know them and I chose Uhaul because your prices are not over priced and the customer service is always good. Thank you.
PRISCILLA T | Overall ExperienceSite was clean and the staff were fine.
Richard T | First ImpressionsThe staff there were very friendly and professional and were very knowledgeable and answered all my questions. I was very happy with my experience there and would recommend your facility to everyone.
UBALDO D | First ImpressionsCustomer Service Representative was pleasant, professional and efficient and fast too.
PRISCILLA T | First ImpressionsU haul took care of us from renting a 26 foot truck to move from MA to GA. To making sure we had a unit ready for us when we got here. They were very friendly and helpful would highly recommend u haul.
FRANCIS S | Overall ExperienceThe lady that helped me get my truck, locks and unit together and was professional but still very friendly !
KATELYNNE W | First ImpressionsMichelle exceeded our expectations! Not only did she provide great customer service for my family, we observed her providing great customer service for the customer in front is us. Michelle exudes positive energy, provides excellent customer service, and is an asset to Uhaul!
TROY P | First ImpressionsThanks for the professional and efficient support to meet my storage needs.
RICKY B | Overall ExperienceThey were great. Thanks!
Patricia T | Overall ExperienceMichelle is a Great asset to the company
MARTHA A | Overall ExperienceThey was fair
Christina W | Overall ExperienceThank you Angelique King God bless all of you and have a blessed Christmas and New year!
Angelique K | Overall ExperienceUhaul service team was really nice just storage units are way over priced I got another unit same size for 40 dollars cheaper with same security and all
KELLY D | Overall ExperienceGreat services all staff, all locations, and telephone services management!
Angelique K | First ImpressionsYou are on your game! As hard as a move can be, you made it that much easier. But, I would like to know why we had to buy a lock for the storage area we rented from you instead of using the lock we already had on the rental truck. A lock is a lock! Gas prices being what they are, I felt a $10 lock was unnecessary. Am I missing something?
BRYAN C | First ImpressionsI am a repeat customer.
Stacy G | Overall ExperienceClimate control unit almost 170.00 a month, not only had the unit leaked and damage my antique secretary, but the temperature was 99 degrees in the entire storage facility in my building. I had brass trashed to green from heat and moisture. I spent over 16,000 dollars renting from U-Haul a supposedly well air conditioned safe unit.
CONSTANCE T | Overall ExperienceGreat staff. Although they need some more help in answering phones.
Rick K | First ImpressionsNo problems, excellent.
Harold S | First ImpressionsEverything was wonderful
ANTHONY S | Overall ExperienceHymond and Sharon were very helpful. I move again real soon, and I am definitely going back to Wrightsboro Rd.
sherita c | First ImpressionsSharon really helped. She has excellent customer service as well as the whole staff.
Lakeesha M | First ImpressionsGood experience and good service!!
Deborah E | First ImpressionsHad no problems
Santana H | Overall ExperienceHymond was very helpful.
LaShanda E | First ImpressionsExcellent
Jose R | Overall ExperienceYoung lady was so nonchalant and did not even thank me she was act as if I was bothering her will never recommend this location
Sherina S | First ImpressionsQuick and efficient service with no surprises. Bathrooms at the storage site very clean.
Charles M | First ImpressionsI was told it as 24/7 and it wasn’t wasted miles on going there.The gate doesn't close completely. There was nobody ever physically there except for the first time I received a storage there.
Britney J | Overall ExperienceWell maintained and climate control worked as expected. Very conveniently located and to access.
jack c | Overall ExperienceGood place to store my stuff
Samuel F | Overall ExperienceI paid for a large storage a few days ago which was $150. When I got ready to put my things in the storage they had gave my storage to another customer. Now I have a smaller storage.
Tirosha S | First ImpressionsRude service from general manager Sharron Gresham.
George D | First ImpressionsThanks
linda c | Overall ExperienceI was having problems with the truck and the unit was not big enough and I got locked in the facility because I wasn’t told of the closing time.
Alicia G | First ImpressionsGreat job
jamal t | First ImpressionsHad some issues with incorrect CC info through out the years. Sometimes it was difficult to catch someone in the office. Overal I was satisfied with my use of your facilities.
MICHAEL K | Overall Experiencethank you
johnny h | Overall ExperienceEverything was just great.
janice d | First ImpressionsThe service was poor.during the handling of the truck return and processing of signing a contract for a climate controlled storage room.
Todd K | First Impressionsn/a
Kyong S | Overall ExperienceExcellent customer service and support during the bad weather...
Howard W | Overall ExperienceThank you for the great service.
Pamela H | Overall ExperienceThank you for the great service!
Pamela H | ReservationI booked the storage just to get there and they did not have the size I booked.
Natasha R | ReservationMy Things were secured perfectly. I Will recommend Uhaul to anyone looking for a storage facility.
arnold s | Overall ExperienceThanks Cheryl
YOLANDA D | Overall Experience