Great location, I have returned equipment here in the past. Solid operation!
DAVID TCustomer Reviews for U-Haul Moving & Storage of Beckley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guys here!
JAMES TTruck only had 1/2 tank of gas in it upon pick up. Do Better!!
DAKOTA PThey did a wonderful job and were helpful and accommodating.
MELISSA TThe entrance to the box truck and the ramp were absolutely filthy muddy. We had to start our day by power washing them so that our furniture did not get dirty. In addition, the ramp stopped operating correctly and would not slide into its cubby.
Sam sThe staff were very friendly and were a great help. They made the process easy. I am very impressed with the units and the location. I would definitely recommend them and will absolutely use them again if need storage again in the future.
Jennifer T | First ImpressionsEverything was good
GARY HGreat, professional and friendly experience
NATHAN AGoogle maps directions are wrong, they take you into Walmart. Update the pin in Google maps to nearer the main rd vs the building which is too close to walmart on a different elevation
Michael WGreat service and courteous staff. Reserved a U-Haul trailer earlier in the week and picked up Friday night. Very seamless process and was in-and-out in a very timely manner. Thanks for good service!
RODNEY EWay over charged me then I had the estimate And when I rented another vehicle there was option for different vehicles available online booking but at counter I was forced to take the biggest truck
HIREN PVery good guys to work with.
NATHAN SStaff was super friendly and helpful!
BENJAMIN SI had originally reserved a trailer in Princeton; however, the trailer was not returned by another customer. I greatly appreciate the efforts of the young lady that located another trailer for me. I'm sorry I can't remember her name.
BLAIR AGreat customer service
NATHAN SThere was pine leaves in the door handle. When I returned the truck I put more gas in it than it had when I picked it up, and it was supposed to have been $180 sum dollars, well when I returned it, it said i had to pay $240 some dollars. And wasn't even half a day! Almost 7hrs because there was crazy traffic on I77 due to raod work. So I don't understand how or why I was charged an extra $60+.
Andrew KNo problems. Truck was ready to go with a half tank of gas.
PATRICK HNothing! Everything went smoothly. The only thing I would suggest is to put a tongue jack on all of the 6x12 trailers. I could see how some would have trouble getting g it up on the ball. It was very heavy! Other than that everything was 100 %
LISA WI absolutely loved this truck. I wish I would have rented it for more than 1 day cause it was so helpful with moving stuff out of my old house and taking junk to the landfill. 10/10 recommend
Jordon SExcellent service will be using them again several times over the next year
NATHAN SSmooth return. Courteous. Thank you.
MICHAEL DNothing
FRANKLIN BEnsure all the lights work
JOHN Ghard to find coming from 1 direction the other direction is fine drove right by it due to no sign the first time after turning atound its easy ro see
adrice tNothing that I can think of.
CINDY WFriendly and professional
DARREL HI was told I had to close out in person. The attendant could not find my rental to close out. He acted like there was nothing he could do. After 30 minutes of scrambling and just looking to me for answers he finally called someone else asking for help. Come to find out the ‘cleaning lady’ closed out my account early that morning. So in fact, I did not have to make a trip there to close my account out. Very unprofessional and unorganized.
Leslie P | Overall ExperienceEverything was great
BERNARD JWe needed a truck in a hurry. We were in and out very quickly. Great experience.
JAMES MFantastic service from these folks. I was in and out quickly. They hooked the trailer up for me and off I went. Definitely would recommend.
RICHARD SOnly one person was in the office on a Saturday. He was doing his best but there needed to be someone there to help him. Another person who had a manager tag on was there but he was looking at his phone and offered no help. Whoever was helping customers around 12-1 o'clock did very well for the amount of things that were going on.
Andrea CVery easy turning truck in.
RHONDA SVery rude customer service. Unknowledgeable!!!! Tell you 2 different things. Over speaknot listening
RICHARD EAs always uhaul knocks it out the park once again thank you for your professionalism at its best it was great experience thank you anyone need uhaul this is place to go The best .
JERROD TWhy put a card on hold. Then when I arrive to pick up and pay with another card do you cancel the payment and charge the other card that was on hold? Once the truck was returned how we agreed things should have been left alone
FRANKLIN MVery easy to get the unit and like that we will be able to pull into a covered area to unload
SHERRI m | First ImpressionsThe only representatives at the return location in Fort Myers did not speak English. I do not have a problem with Spanish speakers, only that U-Haul should always ensure one of the available representatives speaks English. The return did not go well.
EARL SCustomer service should be more friendly rather than unfriendly and pushing over Customers questions.
BRANDON SGreat service and equipment.
Hurshel RSteve and his staff are always amazing! I wouldn't use any of her truck rental! They go out of their way to make sure the customer is well informed and answer any questions or concerns. Ragland Rd. Beckley U-Haul is tops! Thanks, guys, for being the best!👍🏼👏🏼
COLEEN POpen a crow shooting season on the property...
CARL CMirrors on truck would not stay in place, I had to adjust them every time I stopped. Most of the drive they were almost useless
BENJAMIN SGreat place great help very clean
Eunice WThe staff was very rude I would honestly say racist . Do t go to this location asking questions they will not be answered
TYKIAH M | Overall ExperienceThank you for the experience.
JERROD TThe trailer was absolutely trashed covered in bird crap pieces of broke. Pottery laying in the bed of the trailer and i was supposed to put 80,000$ in motorcycles in it yeah no thank you I’m extremely disappointed
WESLEY MWe had some issues with our truck rental and every time I called I was reminded that our rental qualified us for a free month of storage. I finally took you up on it, but the process didn’t go as planned. I booked and paid over the phone and was told to complete the online check-in, which I did. But when we arrived at the facility they explained they couldn’t apply the free month. Ultimately they cancelled my initial reservation so they could make it happen, but I wanted to make sure I pointed out the issue. It wasn’t a big problem for me, but it did cause the busy staff some extra work, and added to the wait time of customers in line at the Beckley U-Haul. The offer was made in every call but everyone seemed a little unsure of the process once we took you up on it. Just thought you should know.
JON H | First ImpressionsEveryone was lovely and I was in and out in no time. Thanx guys. 😊
Jon HI had the wrong size ball hitch, so I went ahead and bought one at the U-Haul, however the employee said they could not help switch them because they didn't have the right tools...so, they install hitches on vehicles and sell the parts, but don't have any tools? I have never had a positive experience at the Beckley U-Haul. The staff could use some training in basic customer service.
MICHAEL RNothing everything was amazing you company does an amazing job
SAVANAH BCan’t improve on perfection. - staff was excellent. - A very smooth operation. SEMPER FI
DAYTON CNot used to all this snow ! ! ! Guys were great. Helpful, understanding, yet very professional. Huge place.
RONALD MExcellent customer service !
LILI T