Customer Reviews for U-Haul Moving & Storage of Bellwood

Rating:

5.0

I had the most supportive experience from Arianna each of the several times I called. She knew exactly what to do to make my rental the best. I am beyond pleased! She was awesome and patient like no other place. She was supportive and made so many recommendations to accommodate my complicated situation. I worked with her several times and she was above expectations each time. She’s a gem! I would rent there again just to have her assistance. Never any pressure, just options. Very good rental place and good customer service overall from all the workers.

Rating:

5.0

Will they ever have 24 hour access

Rating:

5.0

Everything is good

Rating:

1.0

Customer service poor, staff rude violent and disrespectful

Rating:

4.0

I will use Uhaul again, it was very convenient for me. In the future, could you put lights on the lockers. Thank you.

Rating:

5.0

n/a

Rating:

5.0

Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!

Rating:

5.0

TJ was very helpful as we moved into our unit!

Rating:

5.0

They have been wonderful to work with and appreciate the ease of access.

Rating:

1.0

Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.

Rating:

3.0

Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.

Rating:

5.0

The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn

Rating:

5.0

Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience

Rating:

3.0

Awaiting receipt

Rating:

1.0

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

Rating:

5.0

Very pleased with the staff.

Rating:

5.0

Yes

Rating:

2.0

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

Rating:

3.0

The Extra Fees.

Rating:

5.0

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Rating:

4.0

Excellent attention by staff - Brandon went above and beyond.

Rating:

3.0

It was satisfactory

Rating:

5.0

Y