Customer Reviews for U-Haul Moving & Storage of Bellwood

Rating:

5.0

Answering the phone more promptly would be my only complaint. I had to call back a couple of times to ask a question.

Rating:

5.0

None.

Rating:

5.0

A service light did come on while I was using the vehicle but I was able to do the job that I needed to do.

Rating:

2.0

The process of renting a trailer is very long and seems a bit personal i went to the location to rent a open trailer and took a hour to get me outside and processed out well by doing so the general manager shows up and has to make some corrections on the computer after it was done they helped connect the trailer to my truck just to find out the second set of wheels were jammed up i immediately stopped and told them the wheels are not moving the exchange the trailer but who is inspecting the equipment because that could have been a bad situation

Rating:

5.0

Everything was great

Rating:

5.0

I had the most supportive experience from Arianna each of the several times I called. She knew exactly what to do to make my rental the best. I am beyond pleased! She was awesome and patient like no other place. She was supportive and made so many recommendations to accommodate my complicated situation. I worked with her several times and she was above expectations each time. She’s a gem! I would rent there again just to have her assistance. Never any pressure, just options. Very good rental place and good customer service overall from all the workers.

Rating:

5.0

Great service on both ends……Bellwood, IL & Beaufort SC

Rating:

3.0

Representative was super nice but the pos system was giving her trouble. She worked through it gracefully.

Rating:

4.0

Employee was helpful, friendly and professional. They just need more staff on busy days.

Rating:

4.0

The lady that helped me was very helpful and polite.

Rating:

2.0

At this point I can only recommend for my move not the next customer. I request a call back from the scheduling office. The truck should be taken down for work needed. It would not change gears until it reached 40mph. A very shaky jerky ride. I attempted to speak with the csr that rented me the truck. Arianna in turn asked what I wanted to speak with him for as opposed to letting me know that he was not available or not on schedule at that time. I want someone to call me back. I was also told that customer service would not be an entity that could help with my rel issue which is the mileage is to hike my own truck.my telephone number is 773 2313947. Thank you. From a former CSR

Rating:

5.0

There should be 2 workers at the location, there was only one, and she was great, but there was enough traffic to warrant two associates there.

Rating:

3.0

I was very disappointed the young lady had took care of us in the morning when we purchased was very helpful went above & beyond the young lady that was there for drop off was very rude & was a little demeanor had an attitude when we got there & asked who attached equipment we didn’t & immediately started bad mouthing the young lady & even called her & so rude so it makes you wonder if you want to come vack

Rating:

5.0

Very professional went over everything and made sure everything was in working order before leaving the facility

Rating:

3.0

Your front desk person insisted that I had to have insurance because no insurance company covered rented trailers. In fact, I have premium Progressive insurance and it specifically DOES cover rented trailers. Either this person was undertrained by your organization or was intentionally forcing me to take the insurance, in which case it was a malicious act. In either case, UHaul is responsible for this employee forcing me to take the $30.00 insurance. Is it your policy that everyone MUST take the insurance?

Rating:

5.0

The agent there Andria was awesome very knowledgeable friendly and great customer service . I was in and out in no time !!!! She was great !!!!

Rating:

5.0

Excelente

Rating:

5.0

Will they ever have 24 hour access

Rating:

1.0

I wasted two hours with a location no one was there working, I brought back a truck no one was there to inspect, I was over charged, I rent trucks from there often and I never receive a no issue visit, & the employees when there , I never get good service, today about pushed me especially sitting there for two hours with corporate on the phone & being told they can’t get a hold of anyone at any number, very disappointing

Rating:

5.0

I hate I didn't get his name but the gentleman who took care of me was very pleasant and professional. He was courteous and helped me with everything I needed.

Rating:

4.0

Back if van was not sweeper out. After hours key drop sign to small.

Rating:

5.0

Everything is good

Rating:

1.0

Information not discussed about contract at all Was given truck on E 9 miles to empty Then told that’s normal

Rating:

5.0

Tbe young lady was pleasat, helpful, knowledgeable and accomofating... She was quite the professional.

Rating:

1.0

Location very unprofessional and rude when inquiring about rental was charged more then expected and when I asked to explain the charges female manager was very rude and saying well! with every response.

Rating:

4.0

Rental was great. The particular trailer we got had some loose bolts on the door hinge. Didn’t cause a problem, but required the bottom of the door to be pushed in to close correctly.

Rating:

3.0

Called for a price was told said price, arrived was told almost double with milage. At that point I didn't have a choice, then the final price was triple my initial quote. Absolutely ridiculous

Rating:

5.0

The associates were very helpful and nice! I will definitely recommend and use this location for any rental needs!

Rating:

5.0

There was great customer service thanks a lot.

Rating:

5.0

Great service , courteous , Highly recommend!

Rating:

5.0

Make sure its clean n the tools are in the truck

Rating:

4.0

Great service and great vehicle.

Rating:

5.0

I want to thank Arie for all her help!!! I loved the service provided…. Thank you Arie…

Rating:

1.0

The bumper to my truck was taped on, the windshield was taped on, the back of the truck was not clean at all. In fact, there were mouse droppings and cigarette butts in the back. The whole truck was AWFUL

Rating:

5.0

Have more than 1 person working at the store at 8:30 on a Saturday morning!!! Took 45 minutes to get the trailer… The employee was working his butt off to help everyone!!!

Rating:

5.0

You’re Great!!!

Rating:

5.0

Keep it up

Rating:

4.0

Communication

Rating:

5.0

Irving was great to work with. He was polite, helpful and made my day easy to complete my project. Thank you Irving!!

Rating:

5.0

Your associate, Irving, was knowledgeable, friendly, and helpful.

Rating:

5.0

We did not open the door to the trailer until we were ready to load and found a strong smell of gasoline. I had to mop the floor three times and had an industrial fan air out the trailer for two hours to remove that strong smell of gasoline. Fortunately, the staff at the Bellwood, Illinois was excellent.

Rating:

5.0

Irving has the best customer service!

Rating:

5.0

Everyone was great

Rating:

3.0

Unwilling to help me get refund due to getting no blankets.

Rating:

5.0

Nothing, everything went very smoothly!

Rating:

5.0

Nothing.

Rating:

5.0

Irving was very professional and courteous.

Rating:

5.0

Excellent customer care team.

Rating:

2.0

Pushed my truck pickup location 45 more minutes and charged me extra miles. no one picks up the phone for a callback

Rating:

5.0

Train staff properly to work the equipment i.e retrieval of equipment car transport. Customer had to aid staff in accessing the equipment. Thank you.

Rating:

5.0

Great customer service

Rating:

4.0

Briana F explained things well...was a good encounter/process.

Rating:

5.0

Excellent continue

Rating:

1.0

Customer service poor, staff rude violent and disrespectful

Rating:

4.0

I will use Uhaul again, it was very convenient for me. In the future, could you put lights on the lockers. Thank you.

Rating:

3.0

The location at 435 Mannheim only has one rep. Service is slow. There was only one person when I picked up the van as well as when I returned it. So just be prepared to wait!

Rating:

3.0

The cargo van that i received was not clean on the inside. It smelled like wet dog and there was dog hair and wet stains all over the black mat in the front and back. It appeared as if the previous renter transported a bunch of animals and it wasn't cleaned before I received the vehicle. It was the only cargo van on the lot so I just took it because I didn't have time to try and find another at a different location. When I got the vehicle home, I tried to sweep out some of the dog hair but it still smelled horrible on the on the inside. I rent cargo vans often and this by far was the worst rental I've ever received from Uhaul.

Rating:

1.0

Someone at the Bellwood location canceled my reservation without telling me. When I got there with my family until I couldn’t rent the truck.

Rating:

5.0

Sales person was very helpful ☺️

Rating:

1.0

Very poor customer service , unprofessional and the lady had a bad attitude. Need to put a better people to work

Rating:

5.0

n/a

Rating:

5.0

Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!

Rating:

5.0

TJ was very helpful as we moved into our unit!

Rating:

5.0

They have been wonderful to work with and appreciate the ease of access.

Rating:

1.0

Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.

Rating:

3.0

Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.

Rating:

5.0

The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn

Rating:

5.0

Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience

Rating:

3.0

Awaiting receipt

Rating:

1.0

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

Rating:

5.0

Very pleased with the staff.

Rating:

5.0

Yes

Rating:

2.0

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

Rating:

3.0

The Extra Fees.

Rating:

5.0

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Rating:

4.0

Excellent attention by staff - Brandon went above and beyond.

Rating:

3.0

It was satisfactory

Rating:

5.0

Y