Customer Reviews for U-Haul Moving & Storage of Benton Harbor

Rating:

5.0

Open trailer probably used for roofing as several roofing nails were present and we had to collect them to not have tire issues.

Rating:

5.0

Customer service was great! Real professionals. Your app is user friendly, for older people.

Rating:

1.0

Worst customer service ever! Accusations, would not respond to legitimate question, and hung up on me. Never again. Nicole was great. The only one who actually did their job.

Rating:

4.0

I like that the employees do the license pics themselves it really speeds up the line when checking in.

Rating:

5.0

Benton harbor uhaul was great. Location in ny is arguing trailer was fit and fine and refusing refund.

Rating:

4.0

Carol King was running around like crazy. She was the only one working. But she was amazing!!

Rating:

5.0

It was a very easy and the person at U-HAUL was very helpful and easy to work with. I rate it an excellent experience!

Rating:

5.0

Your doing great

Rating:

5.0

Great job

Rating:

4.0

The car hauler worked well, but has a lot of miles and sounded rickety and.the appearance was rough.

Rating:

5.0

Help me a lot when other location failed to deliver She understand and help me with refund $50 for guarantee booked Thank you

Rating:

5.0

The uhaul in Gahanna Ohio needs to be as friendly and respectful as Benton harbor.

Rating:

5.0

They are really helpful.

Rating:

3.0

I did a return after hours, and it was extremely unclear on how to do so. The app kept freezing, so I had to use the website. The main issue though was that the lot was so full I literally couldn’t tow the trailer to anywhere to leave it. I had to unhitch the trailer where I could drive and then drag the 12 foot trailer by hand 20 feet to wedge it between some trucks so I wouldn’t block the only path available to drive on. I hurt my back, and it really was a pain to return it. I wish whoever needs to get it back out of there the best of luck because it won’t be easy.

Rating:

5.0

Everyone is very friendly and very helpful. They made everything so convenient and easy.

Rating:

1.0

Equipment was fine. My issue is with the staff. I was unable to make it for my drop off and contacted them. And was told I would get 1 day for free. I actually asked what the drop off at a different location would be and she said she would just give me 1 day for no charge. I never asked but really appreciated it. Cause money is tight but when I dropped it off today without being told anything I was upcharged. Very unprofessional. I would have paid if told I needed too. But it's being told I don't then being charged anyway. My call was April 13 at 4:01p.m. and lasted over 7 minutes so if you record the Halloween the message at the beginning says you can find the conversation.

Rating:

5.0

There was water in the door. But it looks like it came from someone leaving a window open when it rained. The window was closed when I looked inside. They must not have noticed the water. But someone from inside U-Haul was quick to come out and help clean up the water Before I left. I would definitely recommend this location.

Rating:

5.0

When I called the 800 number after dropping off the trailer Sunday, they tried telling me I couldn’t drop it off at the Ypsi location. This is after telling the Benton Harbor store on Saturday that this is where I was dropping it off.. Other than that, Everything was fine..

Rating:

5.0

Always get great customer service here!

Rating:

5.0

Everything was fine

Rating:

5.0

Fast and friendly

Rating:

5.0

I have used the Benton Harbor location on frequent occasions and each time it is always satisfactory. Please thank the staff at both locations for me.

Rating:

5.0

Great service. Thank you!!

Rating:

1.0

When a 10 amp harness fuse is blown don’t replace it with a 15 amp which blows the system, starts a fire and causes a $429 repair. I’ve learned a fuse blows for a reason & NOT to continue, but STOP!!!!!

Rating:

1.0

I told the attendant the original fuel level was wrong and showed him a time stamped picture of the fuel level when I picked the truck up which showed 163 miles in the tank and that the tank had 176 miles of fuel when I dropped it off. He said not to worry about being charged for fuel BUT later I received a receipt charging me $12.60 for fuel.

Rating:

5.0

Employees were cheerful, and very helpful.

Rating:

5.0

Cheryl assisted me with my reservation and I had many questions since this was the first time I rented a truck from U-Haul. Cheryl was amazing and explained everything very thoroughly. What an amazing woman at her job! She really works hard and does a fabulous job. Thank you.

Rating:

4.0

No commenys

Rating:

5.0

The young lady at the counter was very helpful and friendly. I have rented here before and the people behind the counter are always very good. The check in was quick and I was on my way down the road and the drop off was even quicker and easier. They are doing a great job.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

4.0

Everything went smoothly. No complaints

Rating:

5.0

excellent service by check in person

Rating:

5.0

Representative was extremely helpful and courteous, very professional.

Rating:

4.0

Nothing really, had to wait a little longer that expected, but the ladies were very helpful and nice.

Rating:

5.0

The rental agent was very knowledgeable and helpful. The whole experience was pleasant. Would definitely rent from this place again.

Rating:

3.0

I had to run all the way back home to get my cell phone!!! It’s rediculous that your “policies” require a person to use their own private cell phone to process your paperwork and contract. I had form of payment, drivers license. It’s was very irritating

Rating:

2.0

The truck I rented would not drive straight. I had to struggle to stay on the road and it was snowing. I went back in to ask if it had a front end alignment, and the guy says “well the last person didn’t complain”. For the price I paid the truck should be kept in better condition.

Rating:

4.0

The staff was great. It was an easy pick-up experience. The equipment that was assigned to me was buried by others, so the staff switched equipment to make it easier for both of us.

Rating:

5.0

the employee that checked me in and out was AWESOME! She was so helpful, friendly accommodating with all my questions and concerns

Rating:

3.0

I reserved a trailer and 2-wheel hand cart for a 20ft box truck. When I arrived, the trailer was not hooked up to the truck and ready to go as I was told it would be. Also, there was no 2-wheel cart provided. Guess that is what I get for not checking.

Rating:

5.0

They are the best !

Rating:

4.0

They was very kind an explained things

Rating:

3.0

When I picked up the truck I had reserved it was filthy inside and out. The clerk happened to walk out and I asked for a different truck because the one he gave my was dirty. He said I could wait and they would clean it. I did not have time as I had people waiting for me. As I was leaving I noticed many of the same trucks on the lot that were clean. I have rented trucks here many times and have never had this experience. I will not be back.

Rating:

5.0

Professional and helpful

Rating:

5.0

The Benton Harbor location is my 'go-to" location for rentals. They always have the truck / trailer I need, are courteous and professional, and easy to pick up and drop off. They have a very large supply of accessories.

Rating:

5.0

In addition to the truck rental, I stopped in multiple times to purchase boxes. Carol King was always professional and helpful.

Rating:

5.0

The lady who worked there went above and beyond. I really appreciate her.

Rating:

2.0

We have used this location on multiple occasions, but this was our last. When we went to pick up the moving truck and the reserved equipment, the appliance dolly did not have straps so they didn't even offer the dolly to us, but instead brought out the smaller dolly. We had made a reservation 4 days in advance. We had told the girl that it was reserved and her response was, "well you can reserve it, but it doesn't mean we have it". Ok, well then why didn't someone notify me so we could have made other arrangements. Of course, we were upset and that pretty much set the tone for the whole experience. Very unfriendly and unapologetic for not having what we reserved. Basically, it was 'that's not my problem, but yours' kind of attitude. Fortunately, we have other moving rental options in our area and will be using those from now on.

Rating:

5.0

The guy here wasn't a stoner and tried to help with the price. He gave me some of the money back but not all of what I was overcharged

Rating:

3.0

Fix these problems: The driver's side door had to be slammed to get it to close. The check engine light was on the whole time, but was told by staff that it wasn't a problem.

Rating:

4.0

Get rid of all that photo drivers license stuff for we who have rented times before it's a hassle this is the only location I have to do this it's very discouraging

Rating:

4.0

No comment.

Rating:

5.0

The young lady who handled our rental of two trucks was outstanding. Her explanation of process and the equipment made the transaction go smoothly. She was working solo with a number of customers by herself, each of which she was patient, though, and professional.

Rating:

5.0

Great service

Rating:

5.0

Thank you, U-Haul!!! From the beginning to the end of using your company, I have had no issues. Thank you to Carol King!! She was so helpful from the very beginning. I would recommend this U-Haul in Benton Harbor to anyone looking for a storage facility. Has a helpful staff, friendly and knowledgeable as well. Thank you!!

Rating:

5.0

All or the staff is so nice and professional

Rating:

1.0

They never answered the phone,to make a payment,and then charge late charge

Rating:

1.0

A lot of my stuff has been stolen.

Rating:

2.0

Never answers the phone very lazy very disrespectful and I just will not recommend it to anyone

Rating:

4.0

None

Rating:

5.0

Very convenient; we rented a U-Haul truck to bring our items into town, and then we could store them right there.

Rating:

5.0

Unbelievable service whenever I had an issue for the past 4 years. Great customer service and understanding. I created most if not all issues that required assistance. Thanks for U Haul on M-139 in Benton Harbor, Michigan

Rating:

4.0

You're too expensive

Rating:

3.0

I would have rated this UHaul facility higher, however, things have been going downhill since we first rented a unit over a year ago. The card reader in the back of the building by the ramp wouldn't work and I was given excuses as to why that was. Because it wouldn't work I had to go around to the front of the building and use that card reader. Also the flat cart went missing in the building making it difficult to transport heavier/bigger pieces. The facility was clean, but not well maintained as mentioned previously. The door by the ramp also was difficult to get open from the outside and we had to use force from the inside to get it opened. A lot of the times, both doors would also be left opened and not shut properly.

Rating:

3.0

The only problem I had was stink bugs, an it looked like so one was n my things

Rating:

3.0

I didn’t like the storage unit I got bc it’s inside the building & my couch can’t go thru the door, all the other units were occupied so my suggestion would be to expand so that u would have more Space to put other storages

Rating:

4.0

I am more of a night person so I would have liked to be able to get in my unit later than what they allowed. Other than that I am very pleased with the entire experience. They are great folks.

Rating:

5.0

Great staff. Always clean and safe. Just a fine business and plan on a continuing business relationship.

Rating:

5.0

They’re always nice and helpful.

Rating:

2.0

The inside units not good especially for older people’ the walk is extremely too long

Rating:

5.0

I had no problem with the people or the facility. The problem I have is with the U-Haul website. I can't ever get to my account on the website. I've tried to pay my storage bill online with no success & that's not the facilities fault.

Rating:

5.0

I have to say - every single person I’ve encountered there over the last year has been so friendly and helpful. Exceptionally so! Thank you so much!

Rating:

5.0

I love that facility that's the 1st place I'll always think of when I have to move

Rating:

3.0

I don't think we should have to register twice when it comes to a booking if they're going to book us in and they ask us what are zip code and everything is in the stuff that comes with it when we go to the place to pay or pick up we shouldn't have to repeat everything again

Rating:

1.0

Staff is Super awesome everyone I dealt with. But my couches Mildewed in your facility and I lost 749 cause I had to throw it away

Rating:

5.0

Very clean storage room, but was expensive for a 10x10. The employees were helpful knowledgeable, fast, and friendly. Even a young new employer was very helpful.

Rating:

3.0

When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.

Rating:

5.0

I only rented a Uhaul Truck

Rating:

4.0

Very nice people working there.

Rating:

4.0

Staff and Manager where very polite and helpful.

Rating:

1.0

Upon moving out there was mice feces all over my items… totally disgusting.

Rating:

5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

Rating:

2.0

I canceled reservations I need money back

Rating:

5.0

Great personal service.

Rating:

5.0

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Rating:

5.0

Thank you

Rating:

5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Rating:

5.0

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Rating:

5.0

N/a

Rating:

4.0

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Rating:

4.0

Good

Rating:

5.0

Good service

Rating:

5.0

All good.. Thanks

Rating:

5.0

Helpful crew

Rating:

1.0

I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Rating:

5.0

All of the staff were very helpful and pleasant

Rating:

3.0

A lot of dust and pollen got into the room I had.

Rating:

1.0

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Rating:

2.0

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Rating:

1.0

Refund process was extremely cumbersome, I will not use UHaul again

Rating:

5.0

Very professional, knowledgeable, and timely in all phases of this reservation process.

Rating:

1.0

Worst storage facility EVER! . It’s a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can’t get a call back.

Rating:

2.0

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Rating:

5.0

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Rating:

4.0

The Manager was very helpful and the deliveries and storage worked out great.

Rating:

5.0

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Rating:

5.0

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Rating:

5.0

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.