Customer Reviews for U-Haul Moving & Storage of Benton Harbor

Rating:

2.0

This truck was almost undrivable, very old, dirty and not taken care of!

Rating:

1.0

They were supposed to refund my deposit. I had gone over by 2 miles on the drive so my deposit would be 97.11 instead of 100$ which was fine. Tell me why they took 97.11 and now they owe me 194.22 and are now telling me it’s in dispute for 3 days. IM SO PISSED 😡

Rating:

5.0

VERY COURTEOUS AND KNOWLEDGE OF THE BUSINESS!! THAT YOU!!

Rating:

2.0

No one showed us our truck, just sent out to find it in the massive lot. The desk girl didn't explain about refueling the truck, just told us we needed to have it back to the same notch, but there are no notches on the dashboard. So refilling is difficult. Of course, I didn't make it to the right mark and was charged. it's just unfortunate she didn't explain all the numbers below to help decide how much to put in the tank. I wasn't told until after when I complained I wasn't able to see where the line would be, so I filled it blindly.

Rating:

1.0

I get to the Benton Harbor facility at 6:57 - 6:58pm not knowing they close at 7pm because in GR they close at 8pm. So I had to clean this truck and drove through the city of GR, BH and on the highway, at least 100mi with no lights!!! Then I pulled in to drop off the truck and the lights were still on but as I walked around the building to come inside and voice my concerns they had locked the door and turned off the lights in the front and would not come to the door, they just watched me knocking, then the guy went into the back and the lady continued sitting at the desk. I never had to put the key in the drop box and it was not insight as it was on the side of the building where I dropped off the uhaul and completely covered in snow. Another person pulled up to drop off equipment and I had to ask them what to do because the staff ignored me. The other person put the key in the Dropbox for me but If they weren't there, I would have just left the key in the truck. I would like at least $80 back for all of these inconveniences, really $100! This is just ridiculous and I sure did call and file a complaint as soon as I left uhaul last night, I want my money back!

Rating:

5.0

Young lady was very helpful and polite..Thank You

Rating:

3.0

I was disappointed that the truck was not adequately cleaned off (it was snowing that morning!) and the truck was not staged for my pick-up! In fact, I had to SEARCH the parking lot while dragging a Utility Dolly thru the snow to find the truck which I was unsuccessful and ultimately had to go back into the store to have an employee point out the truck as well as clear off the snow from the windshield! Having indicated when I was going to pick-up the truck this should have all been handled prior to my arrival!

Rating:

4.0

The location is clean and the staff was helpful, however you can tell it's just a job, so maybe give them a raise to make it worth their while to be at their jobs? Getting the rental van and returning it went smoothly which I greatly appreciate.

Rating:

5.0

The lady at the desk was pleasant, friendly and helpful. Clean location and easy to pick up and drop off.

Rating:

5.0

I have rented two 26 foot trucks and several trailers from this location during the past year and moving south. Carol is the manager and she is exceptionally good at her job! She is professional and courteous and most important knows everything about the business. I would highly recommend this location for their exceptional and outstanding work.

Rating:

5.0

YOUNG LADY IN TODAY WAS BETTER THAN GREAT!! THANK YOU SO MUCH

Rating:

5.0

Incredible service and vehicle drove very good for my long drive yesterday. Thanks so much to the whole staff. Would highly recommend this location!!!!

Rating:

1.0

My experience with U-Haul was terrible. The truck was filthy—mud all over the floors, McDonald’s bags, and there were what appeared to be urine bottles left in the passenger door. This is completely unacceptable and shows a lack of basic cleaning and care. I would not recommend based on this experience.

Rating:

1.0

Feel not welcome …….long time waiting to process Equipment need service and check up

Rating:

4.0

It is a bit hard to get a truck and trailer around the place. Very tight and crowded quarters. However, service is excellent and usually has what I need same day.

Rating:

4.0

Good experience on my visit no complaints

Rating:

3.0

If a customer is renting a furniture dolly or other materials. It would be nice for the equipment to be loaded into the truck upon arrival.

Rating:

5.0

What a great customer service experience 👏 👌 👍

Rating:

5.0

Thanks you U haul

Rating:

3.0

There was no lightning in the unit so a little lightening would help

Rating:

5.0

Staff was helpfiul and got me on my way very quickly and the return was quick and wasy

Rating:

2.0

The pricing charging and everything they told me on the phone when I rented it was wrong when I was checking out totally different way more in price. The truck that I had I told him drove like crap pulled to the right really bad. And they still rented it out to the guy behind me in line.

Rating:

1.0

I wouldn’t not recommend to anybody. The facility never answer the phone to start anytime I’ve called I have to get transferred to the central hub and they have to contact the store in order to get an answer. Me and my kids things were in storage I was told and left a voicemail from the actual store manager that my things has to be moved out by 12/03 was told it was an error, went to the physical showed proof and the actual voicemail. Me and my kids things were sold in an auction instead we literally lost everything we had on 12/02 because of Uhaul storage.

Rating:

5.0

Everything was perfect!

Rating:

4.0

I was originally supposed to pickup equipment in Decatur Michigan but was informed the day before pickup that I now had to go to Benton Harbor which was 30 miles further away.

Rating:

3.0

I have driven uhaul trucks dozens of times and this is the worst one I've ever driven. Heat in the cab did not work. Truck sputtered and would barely accelerate whether it was loaded up or not. Truck would not get above 65mph (I don't think this is a speed governor because another 15' truck passed us like we were standing still on the highway.) Truck burnt through $70 in gas for an 80 mile trip.

Rating:

5.0

At this time all was well and I have always had a pleasant experience with U-Haul!👍🏽

Rating:

5.0

Excellent service. Thanks

Rating:

5.0

Everything was great ,the service was excellent.

Rating:

5.0

Nothing. They was great. They made what I needed happen.

Rating:

5.0

Very courteous and informative. I really appreciate the free months rent. It was great being able turn in the trailer and store my household goods for a couple of weeks for free while I look for my new place to live. That worked out wonderfully. I’m a fan of this place and U-Haul in general.

Rating:

5.0

Service was very good

Rating:

2.0

Everything is in Spanish horrible service no willingness to work with customers and to many changes from month to month auction fees from 3months to 2 months just feel like you guys want to auction off people stuff..Then I was told that I received discounts and removal of some fees to find out that couldn’t of been true because I ended up spending the same amount for the next 2 months so I feel as though your employees pocketed some cash..At the end of the day thanks for the use of your storage..Bought my own storage unit..Be blessed

Rating:

5.0

Good People

Rating:

1.0

Rented car carrier, while hauling under 55 mph the drivers side tire(s) locked up and spun us into guardrail then into a ditch….. caused both vehicles to be totaled…. Reported accident to uhaul, luckily I purchased the insurance and uhaul insurance rep called me and said they had taken care of the trailer and follow up on my personal property damages- since that phone call uhaul has tried charging my card over two thousand dollars three times. Totally disappointed with their attempts to charge my credit card without contacting me- it’s not even the uhaul I rented from but the one uhaul sent to pick up the trailer I guess.

Rating:

3.0

Staff at this location is very friendly and accommodating. My original storage locker was blocked, or access was limited due to U-Haul trailers and trucks blocking access 75% of the time. Staff always stepped to move equipment, but what a waste of time. The staff finally moved my rental to another, more accessible locker, but even that was blocked on occasion. I'm not sure if I'd rent here again. Seems like U-Hail sends too much equipment to this Benton Harbor location, which blocks access to those needing to get to their lockers. I need to be in and out...I don't have 30-60 minutes to wait for someone to move equipment.

Rating:

4.0

No comment

Rating:

3.0

The passanger side mirror could not be adjusted. It adjusted up - down But not left to right

Rating:

5.0

This is the best U-Haul franchise I've ever worked with. The staff are extremely knowledgable, efficient and customer friendly.

Rating:

1.0

They wouldn't work with me at all so I lost everything

Rating:

5.0

Very friendly staff, very helpful.

Rating:

5.0

I'm very thankful for uhaul having a clean unit available for us to store our furnishings in, it made life a whole lot easier. Thank you to the wonderful staff at UHaul.

Rating:

5.0

Nothing the service I received was excellent. Thank you staff for your support and expertize..

Rating:

5.0

I have no suggestions. I've always had a positive experience at this location.

Rating:

4.0

One of the chains were missing it hook

Rating:

5.0

I cannot imagine anything else other than the cargo are was a bit dirty but the passenger area was very neat and tidy !

Rating:

5.0

I’m very satisfied. Thanks U-Haul

Rating:

5.0

Keep up the good work.

Rating:

5.0

Nothing.. excellent location and service.

Rating:

3.0

You need more employees. I employee for 6 customers waiting in line. I had to wait for an hour and then I wanted the employee to go with me to show him there was no damage to the truck and that I filled the tank. He had no time and said just leave it.

Rating:

1.0

They overcharged me for gas. They were wrong in every aspect and my guess I’m not the only one who has been overcharged and they were happy to do it. I’m done with u haul forever.

Rating:

4.0

It was difficult to get the trailer off the ball. Otherwise the experience was flawless.

Rating:

3.0

When we returned our truck the signs clearly state to remain in the vehicle, someone will come out to you. No one did.

Rating:

4.0

Returning vechiles spot was packed with little space. No interaction with personnel on return.

Rating:

2.0

They accept reservations and then call the day before and say there are no trucks available and switch to other locations and offer bigger vehicles.

Rating:

3.0

You had one person working the counter on a Sunday morning. We got there before you opened and were second In line. It took a half hour to get the truck. The line waiting behind us had 8 people waiting. First thing in the morning you need to have at least two people working the counter!

Rating:

3.0

They were not available when I called for help. Had to get transferred to U-Haul corporate who couldn’t help me. Also, didn’t put down on my reservation what the lock code was.

Rating:

4.0

Your late fees are outrageous. You should tell people how much they are when renting. My rent was do on the 5th. I went in on the 12th and had $22.99 late fee. That's a lot.

Rating:

3.0

More expensive monthly rate than I expected

Rating:

5.0

Great service

Rating:

5.0

Thank you, U-Haul!!! From the beginning to the end of using your company, I have had no issues. Thank you to Carol King!! She was so helpful from the very beginning. I would recommend this U-Haul in Benton Harbor to anyone looking for a storage facility. Has a helpful staff, friendly and knowledgeable as well. Thank you!!

Rating:

5.0

All or the staff is so nice and professional

Rating:

1.0

They never answered the phone,to make a payment,and then charge late charge

Rating:

1.0

A lot of my stuff has been stolen.

Rating:

2.0

Never answers the phone very lazy very disrespectful and I just will not recommend it to anyone

Rating:

4.0

None

Rating:

5.0

Very convenient; we rented a U-Haul truck to bring our items into town, and then we could store them right there.

Rating:

5.0

Unbelievable service whenever I had an issue for the past 4 years. Great customer service and understanding. I created most if not all issues that required assistance. Thanks for U Haul on M-139 in Benton Harbor, Michigan

Rating:

4.0

You're too expensive

Rating:

3.0

I would have rated this UHaul facility higher, however, things have been going downhill since we first rented a unit over a year ago. The card reader in the back of the building by the ramp wouldn't work and I was given excuses as to why that was. Because it wouldn't work I had to go around to the front of the building and use that card reader. Also the flat cart went missing in the building making it difficult to transport heavier/bigger pieces. The facility was clean, but not well maintained as mentioned previously. The door by the ramp also was difficult to get open from the outside and we had to use force from the inside to get it opened. A lot of the times, both doors would also be left opened and not shut properly.

Rating:

3.0

The only problem I had was stink bugs, an it looked like so one was n my things

Rating:

3.0

I didn’t like the storage unit I got bc it’s inside the building & my couch can’t go thru the door, all the other units were occupied so my suggestion would be to expand so that u would have more Space to put other storages

Rating:

4.0

I am more of a night person so I would have liked to be able to get in my unit later than what they allowed. Other than that I am very pleased with the entire experience. They are great folks.

Rating:

5.0

Great staff. Always clean and safe. Just a fine business and plan on a continuing business relationship.

Rating:

5.0

They’re always nice and helpful.

Rating:

2.0

The inside units not good especially for older people’ the walk is extremely too long

Rating:

5.0

I had no problem with the people or the facility. The problem I have is with the U-Haul website. I can't ever get to my account on the website. I've tried to pay my storage bill online with no success & that's not the facilities fault.

Rating:

5.0

I have to say - every single person I’ve encountered there over the last year has been so friendly and helpful. Exceptionally so! Thank you so much!

Rating:

5.0

I love that facility that's the 1st place I'll always think of when I have to move

Rating:

3.0

I don't think we should have to register twice when it comes to a booking if they're going to book us in and they ask us what are zip code and everything is in the stuff that comes with it when we go to the place to pay or pick up we shouldn't have to repeat everything again

Rating:

1.0

Staff is Super awesome everyone I dealt with. But my couches Mildewed in your facility and I lost 749 cause I had to throw it away

Rating:

5.0

Very clean storage room, but was expensive for a 10x10. The employees were helpful knowledgeable, fast, and friendly. Even a young new employer was very helpful.

Rating:

3.0

When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.

Rating:

5.0

I only rented a Uhaul Truck

Rating:

4.0

Very nice people working there.

Rating:

4.0

Staff and Manager where very polite and helpful.

Rating:

1.0

Upon moving out there was mice feces all over my items… totally disgusting.

Rating:

5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

Rating:

2.0

I canceled reservations I need money back

Rating:

5.0

Great personal service.

Rating:

5.0

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Rating:

5.0

Thank you

Rating:

5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Rating:

5.0

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Rating:

5.0

N/a

Rating:

4.0

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Rating:

4.0

Good

Rating:

5.0

Good service

Rating:

5.0

All good.. Thanks

Rating:

5.0

Helpful crew

Rating:

1.0

I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Rating:

5.0

All of the staff were very helpful and pleasant

Rating:

3.0

A lot of dust and pollen got into the room I had.

Rating:

1.0

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Rating:

2.0

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Rating:

1.0

Refund process was extremely cumbersome, I will not use UHaul again

Rating:

5.0

Very professional, knowledgeable, and timely in all phases of this reservation process.

Rating:

1.0

Worst storage facility EVER! . It’s a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can’t get a call back.

Rating:

2.0

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Rating:

5.0

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Rating:

4.0

The Manager was very helpful and the deliveries and storage worked out great.

Rating:

5.0

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Rating:

5.0

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Rating:

5.0

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.