The man who checked me in I believe his name was Jason told me to back the trailer in a very tight space I told him repeatedly I didn’t feel comfortable and of course didn’t want to damage the trailer I told him I would help him push it in as other locations have done this no problem and never asked for me to back it in a tight space he then told me if I didn’t back it in where he wanted it he would charge me a cleaning fee very unprofessional would never use this location as long as Jason is employed there.
JUSTIN HCustomer Reviews for U-Haul Moving & Storage of Brainerd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service representative working was a young man who was very knowledgeable and helpful.
DANA HEverything went well but to bad you don't get discount on the use of the truck, when you are renting one of there storage shed. I been there over a year. Been on time with my monthly payment. Thank you for the use of one of your trucks. Jodi Christenson and my son also says thanks. He drove the truck for me.
Jodi CI had a terrible experience at U-Haul. I was traveling from Minnesota to Arizona and spent over $2500 on the trip. When I arrived at the U-Haul location, I was greeted by a staff member who seemed disinterested in helping me. The truck was a mess and the cab was filthy. There was even garbage in the cab that I had to stop and clean out. The windows were not cleaned, and the truck was not washed. It was as if they didn’t care about providing a clean and safe vehicle for me to travel in. To make matters worse, the staff member didn’t help me find the correct truck or assist me with any accessory items. They even charged me for two furniture dollies but only gave me one. It was a complete joke. I would not recommend this U-Haul location to anyone. They should improve their customer service and ensure that their staff is trained to provide a great experience for their customers.
Mark SWe reserved a cargo van, but were given a truck, with poorer gas mileage and a higher mileage fee. Had we known that cargo vans weren't available at this location we would have driven to a more distant location and avoided the hundreds of dollars in extra fees, but we didn't have time given lack of notice.
DONALD Hsuggest telling customer about the need for correct hitch ball size and necessary adaptors for the lights hook up. Very disappointed that neither was told to me without asking and having to buy an adaptor from the facility.
TIMOTHY SThe driveway and parking lot needs some work done on the potholes other than that everything was excellent Larry B
LARRY BEthan was great!
Ryan HThe rep at the counter was super helpful in assisting us with the hook up of the trailer. Very nice guy
BRIAN H5 stars!
Ryan JThe person (manager) was not the most pleasant person to work with. Needs better customer service skills.
FRANCIS PThis is the new location, so hoping they will improve the building and the parking area.
SUSAN BYour people are not very nice , and didn't want to be there in the heat , very cold and was on the phone
FRANKLIN DThe staff member i delt with in Baxter was very helpful and friendly. Awesome!!!
TRISTAN GThe staff working on Sunday July 20th, 2025 was excellent, professional and organized!
Brian RGetting into the location was a little challenging with a truck due to the heavy traffic on Hwy 371
JAMES KZion was very friendly and helpful! I appreciated his assistance. Great location. Had just what I needed!
GLEN BNothing you made it very easy. We reserved the U-Haul ahead of our scheduled date. We picked it up and a very nice gentleman took us to the U-Haul. Great service thank you
JAMES W