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Justin TCustomer Reviews for U-Haul Moving & Storage of Brentwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We always choose to use uhaul of Brentwood. It is family run, efficient and dependable. Consistency and Integrity matter.
MARK DOverall we are extremely impressed with the customer service experience end to end on this renal! The U-Haul team members we interacted with were exceptional! To start, Jasmine proactively called us approximately 24 hrs. in advance to confirm the reservation details were accurate and made us feel at ease knowing our equipment was already at the pickup location and ready to go for our pick up day. The day of pick up we met Charles and he was incredible! Charles was friendly, patient, knowledgeable and his help with everything greatly reduced our stress that day of the move. Thank you Charles! At the drop in Tilton, NH we were greeted at the gate by another friendly member of the U-Haul team and promptly directed us to the drop off area. Regrettably I didn't catch her name because she was so efficient we didn't have time to ask! We then dropped of the equipment with Rich, who was friendly and fast with the drop off process. This has been our best U-Haul experience ever. Whatever y'all are doing at these locations don't stop! Great people,10/10 customer experience, Thank you for making our rental as stress-free as possible!
RACHEL LI was overcharged and I will be contacting the representative to dispute that matter. Also, the vehicle traction is terrible and it got stuck in wet grass, this shouldn't happen. It's cost me over 4 hours of my day, waiting for the tow truck. That's why the van was returned late, I shouldn't of been charged a 2 day rental. It was a 1 day rental with additional mileage charges.
KEVIN CThe facility was more about the letter of the rules than helping people who have been with them for years. Location is convenient but staff not helpful
ROBERT J | Overall ExperienceNancy was Knowledgeable and very helpful.
JOHN L | Overall ExperienceNothing, manager was so friendly and helpful at pickup and drop off.
LAUREN CNancy the manager runs the nicest UHaul facility we have ever used. We travel for work. 10 moves in 12 years. Nancy has been there for us over and over again - spotless location. Easy access to anywhere in Seacoast area
MICHAEL M | Overall ExperienceCharles was amazing! Very warm and friendly.
MICHAEL RNothing, Nancy is an amazing manager and so helpful and pleasant!
Lorene Dway to expensive for a 6 hour rental. I would not recommend this location.
JOSEPH LGood customer service
DANIEL GNancy was more than helpful when helping me find a storage unit to fit my needs! She was very detailed in explaining how everything works and making sure I have everything needed for my move !
Krista L | First ImpressionsEveryone who helped us was great, I had so many questions with driving a considerable distance and Nance was great
LINDA SNancy the manager on duty was excellent and very helpful.
DONALD M | First ImpressionsWhile this has nothing to really do with the staff or location as it was clean and they were very professional, I feel that the $1.49/mile should be scrubbed. U-Hail has and always will have the cleanest and best in shape equipment out there for self moving. However, when my now ex wife and I moved in 2003 in WA state we didn’t pay a mileage fee on top of the rental and it was less than $100 for the day and we actually had a truck to move a 2br. Just a thought. I will definitely recommend this location to anyone who asks though
CHARLES LThe gentleman, who assisted me, was professional, friendly and helpful. No improvement needed.
Sean TThe employees were fantastic! The truck was in great shape! The price was fair. Thank you.
JANE RThe employee running things on my pickup and drop off dates was outstanding. I was there 2/7 and 2/10/25. The employee was cheerful and cleaned all the snow off of the trailer and hitched the trailer for me. Outstanding job! That is my new "go to location" for my UHAUL needs!
ADAM HOnce again, the on-site manager is extraordinarily competent, organized, professional, and a no nonsense manner. Thank you.
TERESA CThe manager at this location is extraordinary competent, experienced, and organized, also very professional in her manner . I hope that U-Haul recognizes her abilities. Thank you.
TERESA CThe staff member was helpful and friendly when I returned my rental. She quickly offered to help the moment I arrived.
ARLO WThanks Nancy! Great job
DANIEL H | Overall ExperienceTried to rent a unit but you insisted on three phone numbers. I only had two.
Christopher P | Overall ExperienceGreat location and staff
DANIEL HNancy is awesome and deserves way more compensation than whatever she currently receives
PETER CManager on duty was EXCEPTIONAL...!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!
DAVID PNot much. Equipment was super clean and nice to drive. Excellent customer service!
STEVEN LVery friendly and great service.
KATHLEEN WBeen there about 15 yrs.
Larry W | First ImpressionsNothing….service was excellent 😁
TIMOTHY OFirst time using UHaul and it was an excellent experience. No issues at all, and staff was very friendly and helpful.
DAVID MNancy does an outstanding job and runs a tight ship. It's great to see someone who cares about their job and customers. Breath of fresh air in today's world! Mike Dvorak
Micheal a | Overall ExperienceThe process was very fast and the employees were polite and efficient. I was surprised to learn that the location has all types of supplies to support a move, even if you are not renting a truck.
CHRISTINA DSounded like the fan belt squealed for the 200 miles I drove. Needs to be fixed.
PAUL HTook over an hour to get the truck. Computer wouldn’t take licenses or credit card. Had to cancel the original order and re order this in my name then it went through. We were on a time crunch and this delay messed with the timing. Charles did his best to help us but this process took way too long to pick the truck up. When we dropped the truck off we had to hunt down an employee to give them the keys which took more time of our day. The truck was fine.
LINDA MThe equipment was ok the person at the desk was not helpful took time to help another person paying rent for a storage unit in the middle of the transaction . I left at 12:11 after waiting for her and an app that she did not help with and did not work! She had me departing at 11:51. The app to take pictures did not work and was just a swirling circle. The guy at the drop off confirmed that happens a lot. The girl in charge said oh no one else has problems and said she knew the problems with the cargo van just go. I was told I could bring back earlier and get charged day and half vs 2 days. After a conversation about I was worried about traffic on the return, she switched me to two days but assured me if did day and 1/2 I would get half day credit. I took out for 2 days brought back day and 1/2 and no credit. I used Newmarket location earlier under different phone number 603 929 4400 but tried Brentwood because closer. Never again No complaints about Newmarket they made the rental easy and were helpful and friendly.
JUNE KThe staff was excellent, friendly, and easy to work with. I have additional rental needs and will rent from them again in the near future.
JAMES NVery helpful and professional work ethic.
GLEN N | First ImpressionsI'm extremely happy with the service and overall rental experience. I don't see the need to change anything.
STEPHEN PNancy and other staff members were always helpful and friendly, good place to do business.
tom n | Overall ExperienceGreat and very friendly
Jake WI had my storage unit from 2019/20 until November 2024. I had a great experience. Every time I had to speak with someone, it was always positive. I never had even one inconvenience. I am thankful for the great experience. Thank you.
RJ P | Overall ExperienceThe woman who checked me in (I Believe she is the manager) was rude to me because I was 27 minutes late (I was picking up a trailer). There were no other customers and I dropped it off 12 hours earlier than anticipated. No reason to be rude for being a bit late, this isn't a doctor's appointment. Other than that it was a good experience.
BRADEN BNancy was simply outstanding. She did an outstanding job helping me get set up.
Micheal a | First ImpressionsGreat customer Service
Gregory T | Overall ExperienceNancy is extremely helpful and friendly. She knows exactly what I need for the storage of my vehicle.
Anthony H | First ImpressionsThe staff at Brentwood U-Haul were very helpful! They were exceptional!
CHRISTOPHER GStaff was understanding and helpful.
CHERYL ZNancy was delightful! Will use again!
CARA BPerhaps better instructions for an early pickup unlocking instructions. I was quite confused. Maybe include with email confirmation.
GAIL PAll went well in my experience with storage as well and especially with my experience with Nancy and Charles. It's the people who matter most. The kindness and expertise that Charles and Nancy expressed was always apparent. Thank you both for your help and benevolence every step of the way.
Maggie C | Overall ExperienceI can't say enough good things about the management and overall experience I have had at this location! It started back in June when I lost my dad and had to move all of his stuff quickly. I was always met with a smile and a kind welcome. It ended with the same smile and kindness when I moved out today. I would and will go back if I ever need storage or a rental truck keeping in mind I pass multiple similar business on my way to this location.
JEFFREY HThe labor services we used was absolutely amazing- convenient the two workers were extremely courteous diligent professional top notch service
DARRELL MThe staff at the Brentwood NH location are excellent - customer focused. Nancy is especially helpful - detail-oriented and efficient. Highly recommend!
Bonnie WStaff was incredibly informative and kind. The rental was so smooth and I had a wonderful experience. Many thanks.
HEATHER LOur overall experience with U-Haul has been great. Recently they have implemented a new requirement for insurance which adds an extra $90 to your rental, so we will be shopping around. Customer service was great, the truck was clean, and it was an easy process.
JENESSA MWe had an excellent and smooth experience. We even left a wallet in the truck and didn't know. We were contacted when the truck was cleaned, and we were able to get our wallet back within hours of dropping it off. This location provides HONEST and excellent service!
CARL FMy experience was great, I will use them again.
Anne BThe only thing that could be improved upon is being flexible with extending rental time. We had a baby with us and we were running behind. I called and was told there was no way to extend the rental time because the associate scheduled a rental with the same truck 30 minutes after our scheduled drop off. At that point there was unfortunately nothing I could do, we had the truck packed and needed to get it to the new place to drop it off. We stated that it was a 2 hour drive there and back, and with an infant it's not easy. I apologized for being late but there should be some improvements with being lenient when it's a long drive and with a baby involved.
Markos LYour manager Nancy is excellent! Very pleasant,courteous and very helpful. We would definitely use U-Haul storage again. The Lang family
Nancy L | Overall ExperienceThis was impossible to navigate. Not nearly enough info
COURTNEY TEasy Pick up and drop off. No Complaints at all!
CHARLES CNancy is a great addition to the team !! Very helpful and great to deal with , Great job ! Thank you Mac
Arthur M | Overall ExperienceGreat experience, Nancy is clear , upfront and just lovely to do business with. Do yourself a favor and use this facility.
Adam M | First ImpressionsAll the employees are friendly and very helpful. I will be back to rent again!
ELLIOT PI live in Vietnam and actually had to go through a VPN to reply to your survey email. This is why you are rated as an imbocile! Despite repeated attempts to have my email address removed from your system you continue to send me emails. Why can you not understand I do not have any business with you, I live in a different country. I am not your customer and please again remove khblair@gmail.com from your email system!
KEVIN B | Overall ExperienceMice got into my unit amd destroyed all my property , the only things left untouched were 3 pieces of wooden furniture. I would not reccommend this storage facility at all. Things I had my whole life were destroyed, things with sentimental value. Everything was secured in tubs with lids, but mice chewed through everything. Very disappointing.
Michelle W | Overall ExperienceThis location should be the model for all UHAUL centers in the country. It spotless, organized, well lite, and the manager is outstanding. I am glad we drove by some of the competition, to come to Brentwood !
MICHAEL M | First ImpressionsThis location should be a model for all UHAUL locations- the manager was super helpful; the facility is spotless and organized. It is convenient to all of lower NH.
MICHAEL MProfessional, Friendly, super clean van, excellent experience
Timothy CNancy is great - friendly, funny, knowledgeable - many U-Haul options nearby, I’ll go to her every time.
Ernest S | Overall ExperienceGreat facility, great employees & customer service. I have also rented multiple trucks from this location. Top-notch & highly recommended. I'll be back the next time a need a truck.
Jeremy W | Overall ExperienceJust make sure interior of cab is clean
Jude MKeep up the good work!
James NEasy pearly and woman attendant very friendly.
PATRICIA TI never recieved the appliance dolly i rented… drove all the way to the apartment to find it wasn’t in the back of the box truck
Beth MThe office manager, Nancy, was quite helpful and very pleasant. She should be commended.
William I | Overall ExperienceEasy return
Edmund FVery good experience. Nancy & Charles - Just like family.😃
james W | Overall ExperienceCharles did an excellent job making us feel comfortable and welcome. We are new to town and his friendly and humorous demeanor helped us decide that the facility was the perfect fit for our needs.
Adam H | First ImpressionsVery pleased. There were no hiccups
Robert P | Online Move Ininsane process to return the truck. place listed on website to return does not accept uhaul and hasnt for a long time. uhaul on phone was arrogant and unhelpful. local dealers had to call 3 to find one to return it and had to spend hour going there and back. f uhaul. shit.
Michael MMileage rates are far too expensive! You advertise a truck for $20 and it ends up costing $140!
Grace RWe loved the unit, but don't need it anymore. Thanks for everything!
KRISTOPHER W | Overall ExperienceGreat service and great facility! Shout out to Nancy Rodriguez and her Leyland. They really care about their customers.
Mitchell T | First ImpressionsNancy was friendly and informative, made the experience of getting a storage locker and renting a van an easy process.
tom n | First ImpressionsThe staff at Brentwood / Exeter nh. Was the best. I felt right at home and fell a little bit in love.
james W | First ImpressionsNancy was extremely helpful in finding the right unit for vehicle storage. She was kind, friendly and extremely knowledgeable. I stored my vehicle in October, and when I went to get it out of storage unannounced, this April, she remembered my name. She's great!
Anthony H | Overall ExperienceGeorge was very nice and helpful. Great Guy!!
DANELLE W | First ImpressionsVery good
Bryan J | Online Move InExcellent customer service, especially from Nancy, the manager. This is a clean, well run and well maintained location. We'll definitely contact them first for storage or moving requirements.
Pete C | First ImpressionsTo expensive compared to others for the same thing
Zachary B | Overall ExperienceI moved to another area otherwise no need for moving out. Nancy the manager was very nice and helpful 👍
Richard C | Overall ExperienceThe people were wonderful - but there was mold and mildew on my belongings. Not weatherproof.
Stephanie L | Overall ExperienceNancy is really Professional and Great Customer Service!
Gregory T | First ImpressionsThe Management here is the Best!, professional, helpful, and super-nice!
Kevin K | First ImpressionsFriendly helpful staff. Convenient location and accessibility.
Nancy R | Overall ExperienceBrentwood, NH U-Haul storage, was very helpful! Nancy and Lisa both worked with me, and the customer service was great. I highly recommend U-Haul storage for fast, smooth service!
Tyler S | First ImpressionsMrs Rodrigues’s was friendly and answers every question I had. I had a great experience renting a storage unit from this UHAUL location and would highly recommend this place to others.
Jorge J | Overall ExperienceNancy was professional, friendly and extremely helpful throughout the move-in process.
Anthony H | First ImpressionsMy son and I rented 3 large units and returned two large trucks to this facility for a large family move. This facility, especially Nancy, the manager always made sure sure everything was 100%. Gaining entry to the facility was easy after hours with the key swipe and there is plenty of lighting. There are multiple sizes of units to choose from and at least for us availability was not an issue. We would be happy to use them again should the need presents itself.
Robert B | Overall ExperienceStarted renting a unit for 80.00 now it almost $200.00 it was time to move out as the $120.00 difference did absolutely nothing.
janet s | Overall ExperienceGreat customer service and everyone there is very friendly. Showed us numerous storage units to make sure we found the correct size.
ASHLEY T | First ImpressionsEveryone we ever dealt in person with at the local U-Haul facility, as well as everyone I spoke with on the phone at the company in general, were incredibly knowledgeable, helpful, and courteous. It is such a rarity these days. Notable were Stacy and Nancy at the facility on Middle Road in Brentwood (where our storage unit was located). We have just closed out our unit, a seamless and painless experience, and would like to thank everyone for being so great!
Edie S | Overall Experiencethis was a good facility but NOW, too many computers in control no way to reach a living person by fone,I know, I tried
Connie B | First ImpressionsIt was great dealing with the Brentwood NH Uhaul team.
Cris H | Overall ExperienceStaff were helpful and pleasant in assisting me
Dana G | First ImpressionsHappy I choose Brentwood to store my belongings. It’s a safe clean, fenced in and well lit facility. The manager and the staff are so friendly and welcoming. Will certainly recommend Brentwood Uhaul to wall my friends and family!
Stacey S | First ImpressionsSo nice to have an employee know their business inside and out. Everything was explained making me feel confident with this facility!
Constance H | First ImpressionsGreat hospitality, very helpful units and very clean and it was absolutely no issues whatsoever a woman Stacy is very professional and top notch
Greg L | Overall ExperienceA pleasure doing business with U-haul of Brentwood, NH.
Peter N | First ImpressionsStacey is always helpful, knowledgeable, professional, and friendly. Her staff go beyond all expectations to provide a great experience.
DEBORAH G | Overall ExperienceVery nice friendly people especially Charles in Freemont
PATRICIA M | First ImpressionsOur camper was broken into. When brought to the attention of the staff, they said they didn’t have cameras in that area.
Hermel D | Overall ExperienceFriendly staff and nice facility.
JAMES L | First ImpressionsOver the past week, I’ve been executing a move from Lake Placid, NY to North Hampton, NH. I am very inexperienced with large moves such as this one, and Stacey was there to help me every step of the way. From planning the logistics and ensuring I was set up with a unit and vehicle that accommodates my needs, to helping me move in and pivoting last minute to getting me into a larger unit on the spot. Moving is a stressful endeavor but Stacey made the process straightforward and helped me get the job done. I couldn’t have done it without her help. I worked with an employee named Boeden as well, and he assisted me from helping me move heavy objects , to providing top notch customer service from start to finish. He was always happy to help and never made me feel like a burden.
Noah H | Online Move InPleasant and helpful staff.
Anthony H | Overall ExperienceStacey and her weekend staff, Maddie, have the most helpful, professional, and courteous customer service of the 12-14 different U-Haul dealers I've rented from throughout the U.S . They will work with you to meet your needs, and always go the extra step. The facility is clean and well maintained, with no sign of pests (and believe me, I have dealt with mice damage at a Public Storage facility elsewhere: no pests is my #1 requirement now). Although there are many U-Haul dealers in the area, as well as other truck rental and storage options, this is my 5th time choosing to rent trucks or storage from this facility. Definitely my top choice. Highly recommend!
Jennifer W | Overall ExperienceRepeat customer
Andrew W | First ImpressionsStaff at this facility are great (mostly engaged with Stacy) - super friendly, knowledgeable, helped me think through best options for my needs - highly recommend for both storage and transport options.
Ernest S | Overall ExperienceMaddie was very responsive and had our addition unit ready for us in mere minutes!
JENNIFER a | First ImpressionsStacy is the best! Very very helpful and so nice. She really made the whole process very smooth and we had no issues. Would certainly use this location again.
AMERIGO P | Overall ExperienceThank you
Brian N | First ImpressionsOutstanding customer attention and care!
Mia H | Overall ExperienceThanks for all of your help!
Mary B | First ImpressionsAwesome place !!! Thanks for a quick and easy transaction !!! Very perfessional and friendly!! Thanks Stacy for fitting me in the last minute !! I greatly appreciate it !!! Have a wonderful Thanksgiving !!! Sincerely Donna Carroll !!!
donna c | First ImpressionsVery accommodating and friendly
KEVIN B | First ImpressionsStacey was always a pleasure every time we interacted with her. We'll be back for any future moving or storage needs.
Kevin W | Overall ExperienceStaff could not have been nicer. Great people!
Walter J | Overall ExperienceWe were extremely pleased with the staff and how accommodating they were to our storage needs.
Hazen W | Overall ExperienceWe kept our pop up camper at your facility for 5 years. Your staff was always extremely courteous. We recently tried to get the camper up and running. One gentleman on your staff spent 90 minutes helping us get it hitched up and moveable at the end of the day on a Saturday. It was the nicest thing anyone has ever done and we really appreciated it as we couldn’t have gotten it hooked up without him. We wish you all the best with your business.
PATRICK S | Overall ExperienceFriendly, knowledgeable, and very helpful staff.
shawn c | First ImpressionsI have used them several times and each time they have been very helpful and friendly.
Diane Y | Overall ExperienceThe most professional practices and the very best storage. The manager was outstanding!
Sean Y | Overall ExperienceStacey was excellent to deal with . Always upbeat and helpful !
Chester L | Overall ExperienceWe have so many choices when it comes to storage and/or truck rentals. I returned for this visit, even though there are several facilities closer to me, because I had such a positive experience in 2021. The management and staff are courteous, well-organized & professional. I will be renting trucks again in the future, and would highly-recommend this company to anyone looking to rent storage or moving equipment. Thanks so very much. -Jeremy
Jeremy W | First ImpressionsStacey was always so helpful with all our needs! Highly recommend and would use this location again
Sheila S | Overall ExperienceEveryone at both locations were super helpful and friendly, even when the computers were acting up, they all went above and beyond to get everything we needed! I can’t thank them enough! Gos bless !
Renee M | First ImpressionsStacy is super friendly and helpful
Don H | First ImpressionsThe staff is so friendly and helpful. I am very happy I chose this facility for my storage needs.
VALERIE H | First ImpressionsTammy and Stacey were outstanding to work with and went above and beyond to understand my situation, answer all my questions and advise me. Stacey provided exceptional service by making a note to relocate my units (I rented 2) closer to each other over the coming month so my mover will not have to charge me extra steps. The units themselves were very clean (others I have rented from competitors were not). I really felt well taken care of and would recommend this location to anyone.
CURTIS R | First ImpressionsGreat place. Super helpful and friendly!
Mathew S | Overall ExperienceIt’s always a pleasure. The staff was amazing.
virginia f | First ImpressionsEveryone there is very friendly and helpful.
Diane Y | First ImpressionsGreat customer service. Highly recommend this location. Very friendly and helpful staff.
David O | First ImpressionsI would use again. The restroom was very convenient and clean. The personal are outstanding. Thank you
David D | Overall ExperienceVery good
Mike k | First ImpressionsStacey and Bruce went out of their way to be helpful. Very friendly and professional I am recommending them to all my friends
Lucy M | Overall ExperienceExtremely friendly and helpful employees.
Anthony H | Overall ExperienceStacey is top notch and always friendly and professional..I never worried about my RV being there.. I want to say thanks to all the crew..
RICHARD B | Overall ExperienceFriendly people
Chris D | Overall ExperienceStacey was great! Very friendly and helpful!
Roxanne M | First ImpressionsAlways A+ when I have gone to this place. The staff is beyond friendly and accommodating. Answers any questions I have. Will be using again for any moving I’ll be doing in the future.
Sarah H | First ImpressionsAll ways great service at this location. Easy access and clean. Great job Stacey and crew.
Scott R | Online Move InStacie really goes all out to be helpful!
Karen Y | Overall ExperienceWe needed a unit fast because of a delayed closing and need to return the truck. Charles was FANTASTIC! Courteous, professional, friendly...he helped us all the way from truck rental through the securing of a storage unit. Prices were reasonable. Highly recommend
Theresa L | First Impressionsnice facility. Manager was proactive in contacting me when a unit became available to ensure I had it reserved before time I was hoping for it. Good experience.
Jim W | Overall ExperienceI was a unit renter through 3 property owners. Was a great place for my storage needs... The current manger, Stacy was always a pleasure to deal with and was always super friendly and helpful....
Tad D | Overall ExperienceFast, friendly, and knowledgable. Thanks to Stacey & Charles for making it super easy.
Matt C | First ImpressionsThis is our second time using u-haul and storage of Brentwood and it was just as smooth as the first time. No issues. Friendly staff and clean storage units that are easy to access!
Jessy h | Overall ExperienceI love Stacey, she's the best. I felt like she went out I her way to help me.
Cruz C | Overall ExperienceWonderful place! Friendly and helpful employees!!!
Mary S | Overall ExperienceStaff is very helpful and friendly.
Shannon J | Overall ExperienceAll good!
Philip B | First ImpressionsStacey was the best. She was more than helpful and accommodating to my storage needs. I highly recommend this location. Thanks again for everything Stacey.
Cruz C | First ImpressionsOne of the best rental operations I have ever used. The staff was pleasant, cooperative, and professional.
Warren K | Overall ExperienceSuper friendly and accommodating!
KRISTIN G | Overall ExperienceVery pleasant people.
Nancy E | First ImpressionsStacey is absolutely amazing and helped make the stressful experience of moving go smoothly.
sandi C | Overall ExperienceEverything was wonderful. Stacey is a great asset and manager. She kept me informed on everything and let me know when I forgot to pay! She was always thoughtful and helpful. She went beyond and above when I needed a truck at the last minute to get my things out. If I needed to store again I would definitely be back here. Also If I need to rent another truck I will be back to see Stacey! Thank you so much for a wonderful experience!!!
Peggy K | Overall ExperienceWas happy with everything
Susan O | First ImpressionsWe could not have experienced better customer service from Stacey and she is an asset to your company. It was a very hot day when we emptied our storage locker and she checked on us a couple of times to make sure we were hydrated and had water. It was certainly a pleasure in having exceptional service when at times it is hard to find.
Dennis M | Overall ExperienceThe staff was always friendly and helpful! Thank you.
James T | Overall ExperienceStacey went way above and beyond to make me feel welcome and explain all my options. Top notch customer service!
Jon H | First ImpressionsExtremely helpful and friendly. Highly recommend this facility.
Dennis M | First ImpressionsStacey is great, they paved and improved the security of the property by adding a gate.
lars b | Overall ExperienceGreat experience. The staff here is amazing and helped ensure we got the best value possible for both a storage unit and trailer. They absolutely went above and beyond!
Andrew R | First ImpressionsOne of the nicest facilities and personnel.
Ovidiu M | First ImpressionsThe sign up last year was easy, the size of the unit was perfect, and the staff at the Brentwood location were great.
Larry L | Overall ExperienceStacey came out and greeted us as we drove in the gate. She showed us a couple of different units that would suit our needs and offered several helpful tips for moving in. She made the check in, paperwork, and payment process quick and even enjoyable. An all around great experience!
John C | First ImpressionsAlways a pleasure to do business, very accommodating!
Skip Z | Overall ExperiencePeople working there are great. Friendly, helpful.
Ernest S | First ImpressionsNo complaints at all. I was late on payments alot because I kept forgetting I had the unit as it was full of junk anyways. I finally moved it out so I didn't have to keep missing payments but the staff where awesome and understanding of it and never gave me a difficult time which I greatly appreciate.
James S | Overall ExperienceStacey is one of the nicest people I’ve ever met!!
Lindsay Z | First ImpressionsOwner who lives on property showed us to our room and was extremely helpful.
Kevin W | Online Move InI've never had a storage unit,but pretty much what I expected, convenient
Kevin M | Overall ExperienceThe easiest and nicest people to rent storage space from. I would recommend them to everyone! Great service!
Robert S | First ImpressionsStacey has a great personality and delivers great customer service.
Tandra B | First ImpressionsOnly drawback were locks that froze or malfunctioned. Taken care of immediately by manager. She was always very helpful and mindful of the customer. A pleasure to do business with and will do so in the future if the need arises.
Robert H | Overall ExperienceStacy was very friendly and helpful. The unit was prefect for my needs. I would recommend this facility to a friend. If I needed a storage place again , I would surly go back. Pete C
Peter C | Overall ExperienceStacey was extremely helpful through all of our moves and changes
Mike B | Overall ExperienceThe staff was VERY friendly and accommodating, the manager was just so LOVELY!!! Thank you for such a great experience.
Michelle P | Overall ExperienceStacey is lovely. There was a mix up with our unit (no fault of Brentwood UHaul) and Stacey was on top of it right away and went above and beyond to ensure we had a unit when we arrived. She was very helpful and accommodating. I would highly recommend Brentwood UHaul.
Brittany Y | Online Move InI appreciate the patience through my time I needed storage due to unforeseen circumstances. Got it paid. Rented a truck. Got my stuff and without a hiccup. Staff was wonderful. Facility always safe and secure. If I ever needed storage again I’d come back. Thank you Stacy for everything.
Carmen M | Overall ExperienceIt was fast and easy to to register.
RANDY D | First ImpressionsStacy is a great 👍 manager Her staff our well informed on operations and proper procedures at her facility. Everyone is always happy and friendly and seem to really enjoy there work. I would definitely recommend this facility to my friends and coworkers and anyone else I may come in contact with that Mentions needing a storage unit in and around the town of Brentwood (seacoast area)! Thank you all for keeping my stuff safe and secure and I will miss all your smiling faces and your “we can help you attitude” Great job to all, And to your outstanding manager, Stacy Stansel (Bravo)!! David M. Dippold 12 East Side Drive Bldg 2, unit 22 Concord NH 03301
david d | Overall ExperienceStaff was very friendly and helpful!
LYNN T | Overall ExperienceThe seal on the bottom didn't work and mice got in and ruin all the stuff stored.
ASHLEY T | Overall ExperienceSome of the kindest and most helpful staff I have dealt with in this crazy world we now live in Where customer service is all but extinct. If you live in the area or are coming to the area and need a storage unit I highly recommend this place. Stacey will treat you like a good friend right from hello.
JASON H | Overall ExperienceI would've liked to have more light at the storage facility where my door was but other than that everything was excellent
ASHLEY G | Overall ExperienceStacy was awesome and super helpful. Definitely would rent from her again.
Seth L | Overall ExperienceStacey was extremely helpful
Lisa R | Overall ExperienceStacy was so helpful from beginning to end of moving my camper here. She went out of her way to check for spaces, and detail measurements. Stacy and other members of the staff were welcoming and helpful -going so far as to even help me park my camper. I feel safe leaving my camper here knowing Stacy lives on site, is so responsible and has put surveillance and locked gates on the premises. The hours are more than convenient for me to grab my camper and go on weekends or whenever I need to. So happy I found them!
marne d | First ImpressionsI needed a short term solution to store my garage items while I refinished the floor and these folk made it easy Thank you very much
joseph t | Overall ExperienceGreat Friendly staff could not be more helpful.
michael f | First ImpressionsStacey was ultra-responsive and pro-active. She went out of her way to find out what I needed, and put together a solution for me. I’m really pleased.
Christopher F | First ImpressionsOnly thing is she spelled my last name wrong when she entered it in the system. It’s Gerlach not Gerlack
Rebecca G | First ImpressionsStacey was Very pleasant ,very helpful . The same applies to her help. A very good experience dealing with them.
raymond a | Overall ExperienceBrentwood Uhaul was excellent for our storage. We stored for 9 months and were pleased. When we moved in we needed a larger unit and they were able to switch us right away. We would return again.
Richard M | Overall ExperienceThe staff is friendly and helpful and the entire site is clean and very well maintained. Could not ask for anything more!
Craig F | Online Move InA+++ experience. Great and very friendly staff. Couldn’t have made my experience any better!
chris s | First ImpressionsStacy is an amazing manager! They are so helpful and kind! Thank you for the amazing customer service! Larissa Raymond
Olivia C | Overall ExperienceGreat place with great people! See you in the Fall...
Skip Z | Overall ExperienceThe most wonderful, nicest person (Stacey) in charge made moving in and starting a great experience! She is a credit to the company!
Michael G | First ImpressionsThey were very willing to work with me and Stacy was awesome.
Anne P | Overall ExperienceStacy is the best!
Christian H | Overall ExperienceStacey Stansel was the nicest person helping me when I arrived the first time. Thano you for having employees like her.
maria j | Overall ExperienceWe were greeted by the GM and staff. Everyone was very thorough in explaining the process, letting me check out the unit and even offered to swap out a UHaul trailer from another site due to a flat.
Jaime O | First ImpressionsStacey was absolutely fantastic! She was such a huge help during a stressful moving experience. She was kind and went above and beyond to make sure I had what I needed.
Jordan G | First ImpressionsStacey made the trip to NH much easier because she took care of all the small things and we didn’t have to worry about our move up here. Great personality and was training someone as well. Great job.
Jennifer L | First ImpressionsThey were all so wonderful to me and my family during this stressful time.
Jessica L | First ImpressionsSuper friendly and professional.
mary w | Overall ExperienceGreat operation at Stacey’s U-Haul.
JAMES P | Overall ExperienceDon’t like how the rates just go up because. I was in my unit for 5 years and didn’t like how my rates were raise when U-Haul bought out a private company. Also want a refund for moving out before eom
PAWEL C | Overall ExperienceStacey was amazing couldn’t ask for a better experience
bryan p | Overall ExperienceStacy was professional, personable, friendly, helpful and went out of her way to provide an excellent service experience.
LYNN T | First ImpressionsEveryone was so helpful. All was as promised. Fabulous service. Thank you!!
Edie S | First ImpressionsFriendly and courteous staff and great service
MARGARET O | First ImpressionsGreat environment, bright , clean, layout easy to use. The staff was what made the experience even better. In the future I will use it because of what I just mentioned. I always need a trailer too.
Mark F | Overall ExperienceStacie was very professional and courteous!
david H | Overall ExperienceAmazing. I cannot express my gratitude and thanks to this Uhaul storage enough. From my first contact with Nolan to my contact with GM Stacey. Highly accommodating, Super Friendly. Above and beyond.
jessica f | First ImpressionsI was very satisfied with the unit and the personnel.. Best wishes.
Frank H | Overall ExperienceStacey was great! She made the experience less stressful. Thank you Stacey!
Silvana h | Overall ExperienceVery good service. Stacey is excellent
JAMES P | First ImpressionsExcellent service,
Kathleen V | First ImpressionsSafe, clean, convenient.
MARNE D | Overall ExperienceStacey was great!!!
Silvana h | First ImpressionsGreat location, friendly staff and very helpful
chris b | Overall ExperienceThe staff is always friendly and helpful. They are always making improvements to the the storage area and units. The grounds are well kept, well lighted and the area is secure. Scott C.
scott c | Overall ExperienceGreat,no problems. Need more trucks.
philip m | First ImpressionsIt was a pleasure being your customer and renting a space at your facility! Thank you again, Patricia 🙂
PATRICIA B | Overall ExperienceI have been here for many years between the two companies and had nothing but great service from everyone!!!! Definitely would recommend Uhaul Storage.
RANDY D | Overall Experienceputting in gate with badge so will be even better
Mark B | Overall ExperienceCustomer service was great! Renee and Jason quickly got me through the coNice folksntract.
Neil M | First ImpressionsExtremely accommodating, Thank You!!!
Michela K | First ImpressionsVery dirty this year had 1/4 inch of dust on everything.
raymond s | Overall ExperienceExtra long check in shouldn't be that difficult. The man was friendly
Michael T | First ImpressionsEspecially friendly and helpful staff.
Peter A | Overall ExperienceMy only reservation is the gate - and it's lack of security. I was treated with respect and the place is well kept.
Scott C | First ImpressionsVery, accommodating and easy access very nice employees definitely the way to manage your business
john r | Overall ExperienceThey were terrific! Very helpful! I would highly recommend them.
Todd B | ReservationFriendly Staff and well trained
RONALD H | Overall ExperienceThe manager is excellent. She is very easy to work with and willing to understand individual circumstances.
WILLIAM B | Overall ExperienceThe counter gal is so nice and welcoming, she made the hassles of moving and storing very simple and convenient. I’ve used your location twice now in two years, if I need another storage I’ll be back.
Skylier B | Overall ExperienceExcellent customer service
Jesse E | Overall ExperienceBrenda was always very helpful and approachable, I think she made the difference when I chose the Brentwood U-Haul location.
jeff l | Overall Experiencevery good to deal with
Pat D | ReservationThe unit 1019 was clean but had a concrete square in the middle that seemed to limit space. The latch was rusty and needed tough love to set it right but once there it locked right up. The staff could
judith c | Overall ExperienceThe staff made it a simple process when I first got the storage unit. It was also convenient to be able to rent a uhaul truck in the same place.
Kaitie C | Overall ExperienceThank you.
Tim B | Overall ExperienceGreat service
JACK H | Overall ExperienceBrenda has done an outstanding job right from the start.She made -what could have been a difficult situation- a very seamless transition. She is a professional with a big smile.
Greg G | Overall ExperienceI was more than satisfied with my experience. I had a new and spotless unit to move my items into. Check in for my new unit and drop off of the truck and tow were quick and seamless.
LISA M | ReservationOutstanding customer service
Mindy H | Overall ExperienceA+
marc c | Overall ExperienceGreat place to store 😊!!!
Karen C | Overall Experiencewill be a return customer
Pat D | Overall Experience