Customer Reviews for U-Haul Moving & Storage of Britannia

Rating:

1.0

Bonsoir Madame , Monsieur Je viens par la présente lettre me plaindre sur le comportement de l’agent d’accueil j’avais rendez-vous avec un client et des mon arriver au bureau de location U-Haul je croise l’agent d’accueil qui s’occupe de la location entrain de fumer une cigarette je le salue et il me dit vous rentrer j’arrive dans une seconde sauf que cette seconde ma pris 5 minutes a l’attendre Je tiens à exprimer mon mécontentement et le retard subit Je tiens Madame ,Monsieur d’agréé mes salutations distinguées

Rating:

1.0

Horrible management. Not well managed. No customer service at all, very rude and. Not well maintained. Smells horrible. Never again unless management is changed

Rating:

5.0

Check-in and check-out with the app was quick and easy.

Rating:

1.0

The size of storage unit I reserved was “not available” when I arrived. I was offered two smaller sized units (not enough space) or a larger unit at considerably more cost / month. I had driven 500+ kms and did not want to start looking for an appropriate size storage unit somewhere else. The staff person was cordial but would not give me the larger unit at the price I had been quoted. The storage unit is both larger and at a higher price versus what I was offered in advance online.

Rating:

5.0

Let customers know how the measure is taken. A 20” is not the loading size. It’s only about 16-17” of loading. Otherwise excellent

Rating:

3.0

The cab did not seem as if it had been cleaned in a while. It was not pleasant.

Rating:

5.0

Storage manager Was excellent Very personable

Rating:

5.0

Parking at the end of the day was a bit tricky as few spots. I had to pinch in one of the other trucks overnight as nowhere else to park.

Rating:

5.0

Everything was great !!

Rating:

3.0

This was a last minute effort to rent a pick up truck as mine was not available. Also, to work with U-Haul, the company I remember using to move out of my home and to university for the first time in my life. The same for my second degree. Disappointing. I was not informed on rates when I called, the night prior, by Sijo, other than the daily rate, no kilometre charge. Upon arrival I was met by Steve Smithers the general manager. 7:00AM. Condescending, arrogant, spoke down to me regarding parts of a hitch. Like I was a child rather than a paying customer. Made me feel uncomfortable, asked me to accept insurance like it was mandatory, and when the estimated fees appeared at the merchant terminal I was shocked. 300km estimate, $471. This company is not competitive with Enterprise I came to find. Regarding rates and customer service. I remained polite in the face of this reprehensible manager who had no consideration for my professionalism. The truck was shoved in a corner, difficult to access, was told to go find it, and upon opening was dirty, and full of dog hair. I attempted to clean the vehicle to make it more appropriate. Disgusting. Was told gas was at 11/16. It was barely at that mark yet I was to return it with fuel at that level. The fuel gauge in the truck also appears faulty. I will explain this as I escalate this complaint. Service from manager, dishonesty, unclean vehicle, simply a deplorable representation on behalf of UHaul. Shocked by the experience, I parked the truck in my driveway, left it there until the next morning, and drove it back. Being a customer of UHaul cost me $261, plus $50 in fuel, for a vehicle I did not use. Dishonesty, sickening customer service, non competitive pricing. I intend to review this company honestly on all platforms unless I receive a full a refund. I plan to escalate. Not the company I remember. Clayton Powell 613 880 7765

Rating:

5.0

But it was terrible to return the truck after moving. terrible ever.

Rating:

3.0

I do the exact same route every single month when I rent the truck for a food bank (51-53 km, give or take 2 km) and I was charge 12 km more than usual (64 km ???) in March. Revise your numbers please. We are a non-profit organization where every penny counts and we can't afford to throw money away or be cheated. Thanks for looking into this.

Rating:

1.0

Steven Smith who manages this U-Haul location was extremely rude and threatening. Refused to take partial payment that day and said he didn't have to accept partial payments and would sell my belongings if I didn't pay in full that moment and was very threatening about it. So I just made whole payment to avoid his threats. Stay away from this location if you are a woman. Very scary and unprofessional. I have never experienced such verbal abuse from a U-Haul employee before. Guess it's his opportunity to bully women ?Certainly not a way to handle a late payment.! Furthermore it was not a safe place as my helper hurt herself on sharp projecting metal randomly leaning against a wall.

Rating:

5.0

Nice and friendly staff. Welcoming behaviour

Rating:

5.0

Well organized 👌

Rating:

5.0

I liked the customer representative was very professional, helpful and friendly.

Rating:

5.0

seamless user friendly

Rating:

5.0

No suggestions

Rating:

1.0

I had a very disappointing experience with U-Haul that I feel needs to be shared. When we arrived to pick up our truck, we found that the vehicle was not properly prepared. The snow was not cleared off the truck, making it unsafe and inconvenient for us. To make matters worse, the windshield fluid was completely empty, which could have been dangerous while driving. When we approached the associate for help, he was not at all helpful. Instead of assisting us in person, he simply told us to handle everything online. We politely asked if he could show us how to resolve the issues on-site, but he refused and insisted we take care of it ourselves online. This lack of customer service was incredibly frustrating and unprofessional. For a company that prides itself on reliability, this experience was far from that. I would not recommend U-Haul to anyone based on the poor service we received.

Rating:

5.0

Great and helpful people

Rating:

5.0

Always had a great service at this location

Rating:

5.0

I am highly interested in next time too. Good luck Uhaul

Rating:

5.0

If a customer has a credit. Let them know when it will be processed.

Rating:

1.0

Worst customer service, worst service ever I would never suggest anyone to use this garbage service very unorganized

Rating:

4.0

Satisfied, 👍

Rating:

5.0

For me, everything was OK. No need of improvement for now.

Rating:

3.0

Be much clearer about pricing. By the time I returned my 4 hour rental, the $19.99 quoted price was over $100,00 with only a 50km trip, despite the fact that I did not need to add insurance.

Rating:

3.0

Overall it was a positive experience, mainly thanks to staff on hand that morning. I tried using the UHaul App but it turned out to be too cumbersome and I was not comfortable scanning my drivers license and taking a photo of myself while standing in the foyer - the layout was awkward in the app and too many steps - I don't recommend it - in the end I sat down and went through the registration process with staff and it went well - he cleaned up the van from the snow and then I took pictures of the dash, odometer, the fuel gauge - I was told to return the van with the same level of gas in the tank which I did and staff gave me a thumbs up. The UHaul location is close to me as well as the gas station both near the Queensway here in Ottawa. Overall good experience.

Rating:

5.0

The desk dude was polite and focused on making sure I had what I needed.

Rating:

2.0

I rented the truck at least 3 weeks in advance, and because of the need I had to request 2 dolly furniture and some pads, I arrived at the place at the reserved time and due to errors on the page I could not advance and check in, we tried on the app, website and with different devices, it took me 30 minutes to check in, and to make matters worse when we opened the trunk what we had requested was not there, luckily the office was open and we went in to ask a worker, it wasnt matter the reservation we had made in advance and he told us there were no dollies, we had to leave the place very upset and our move was terrible, late and with back pain that will take me weeks to recover, I find it unacceptable that reservations are not respected, if you know you are not going to have them, do not offer them or at least notify in advance so that on our own we can rent some where they do care about customer service.

Rating:

5.0

U-Haul Storage is hands down better than their competitors

Rating:

5.0

The U-Haul facilities for storage have a down-to-earth, home filled atmosphere and feel! One thing that could be improved is Wi-Fi access on every floor for optimum Wi-Fi signal! Other than that thank you so very kindly and thank you so much! Much love to all of you people! 🤗🙌🏻🙏🏻👏🏻☀️

Rating:

5.0

No improvements needed. 100% satisfied.

Rating:

5.0

Excellent unit. Very happy to continue with UHaul in a different unit.

Rating:

3.0

It was my first experience using this service and I was not correctly guided by the office attendant at my encounter.

Rating:

5.0

Perfect Service. Just what I needed.

Rating:

1.0

Service trucks properly. Truck broke down 18 miles into rental. Stuck 4 hours waiting in the cold for a tow truck. Then uhaul sent me a bill for refueling for a fucking truck that was towed away broken down. Worst experience ever

Rating:

5.0

Everything was great. From the check-in/helpful employee at the location, to the truck, to the phone call I made asking a question, to the drop-off :)

Rating:

5.0

My reservation was originally for another location (Dumaurier). When I got there, the truck was not there. I called U-Haul, and they told me the truck should be there. They didn’t have a solution for getting me a truck on the same day; I was put on hold forever. My family member got in touch with Steve at Queensview, and he found me a truck. Overall, my U-haul was awful and stressful, but Steve at Queensview pulled through and saved the move.

Rating:

3.0

I'm sure it was just a fluke, but, the engine light came on before I returned the truck. It was clean and it is a good location, but, not the most convenient for me, (I got bumped from my preferred location.). Also, during the winter months, it would be good to have a snow brush/scraper in the trucks.

Rating:

3.0

I had several issues trying to book online, trying to get the corrent equipment at the correct location. I ended up having to go to a farther location because the equipment was not at the location I wanted even though it was available online. There was garbage in the back of the truck. The app didn't work properly. I spent almost a half hour trying to get my license in and it just kept saying it wasn't entered. Trying to take pictures of the license plate and exterior of the truck wouldn't work. There was an error message for the license plate and it kept blanking out all the pictures when I tried to proceed. The "easy" check-in took over 1/2 an hour and I never completed it properly. The check engine light was on. The guy just told me thats OK. He could have informed me that ahead of time so I didn't have to go back in and tell him. The windsheild was snowy and icy. I asked for a scraper and was informed to just let the vehicle run until it melted. I ended up going to my car to get my scraper. The gas tank was not full and the guy there just said oh, "I'll mark it as 7/8th full and return it that way". The problem is its very hard to estimate 7/8th of a tank and I ended up filling it, so it cost me more in gas than it should have. If you are looking for repeat business this is a bad way to go about it. Fortunately for you there are not alot of other options. Next time I will probably hire movers. It's worth the extra few hundred so that I don't have to deal with this.

Rating:

1.0

All equipment worked perfectly, but did not feel welcomed or respected. The gentlemen that helped us pointed out we were late (but due to traffic and personal reasons, I could not make it on time, ~ 15 min late), blamed my credit card chip was broken when the credit card machine wouldn't accept payment, and I felt very disrespected when he talked "down" to us. I asked to clarify about the truck rental and he did not change his wording. Felt slightly discriminated too.

Rating:

5.0

Appreciated the no contact pickup and dropoff

Rating:

5.0

Great staff keep up the good work

Rating:

5.0

I've not often used these kind of trucks but the gas consumption seemed extremely high. It took 17 L to refill the tank and I only drove about 30 km -which seems incredibly gas guzzling.

Rating:

3.0

My only issue is that it was very difficult to get a monthly invoice from UHaul, even though I my card was automatically billed every month. I asked that I receive the monthly billing every month ( this only happened 2 or 3 times!

Rating:

2.0

Because u hall take money for per km and gas also

Rating:

5.0

Amazing service!!

Rating:

5.0

The customer service rep was fantastic to deal with!

Rating:

5.0

Very helpful staff and easy to use registration, readily available and reasonable priced.

Rating:

1.0

Rude Manger poor crusty service I had the worst experience ever he was putting his hand on my face and taking to me in rude way telling me I am the manager you have to deal with me so aggressive

Rating:

5.0

No improvement needed Always great service 2 thumbs up

Rating:

1.0

I recommend this location if I don't find the same person who rent me a truck .. he needs improvements in customer service

Rating:

5.0

Staff members are top notch

Rating:

5.0

Very kind and friendly knowledgeable staff. I would’ve found it more convenient if the hours of operation to get into my storage items were 24 hours.

Rating:

5.0

Nothing was very very impressed i was struggling with another company and homedepot to move out, both canceled on my last minute so i called uhaul in 15 minutes i got a uhaul and storage unit for a good deal, i was very impressed with how easy and quick it worked i believe i was helped out with a guy named alex the night guy

Rating:

5.0

Staff was very helpful and professional.

Rating:

5.0

I love the online check-in!

Rating:

4.0

Helpful employees.

Rating:

5.0

Great customer service and I will recommend to my friends. Even though I didn't use the storage unit. Great staff always pleasant.

Rating:

5.0

The door of the unit (2022) could use some love: the latch and door both stick somewhat. Staff have been excellent with online move in and move out!

Rating:

5.0

U-Haul Queensview staff and facilities are fantastic. Highly recommend.

Rating:

4.0

I the experience excellent. Got me out of a jam when I needed help. I twas also convenient for my movers.

Rating:

5.0

Steven was able to understand my situation and made the arrangements quickly so I would not be in trouble. The staff is courteous and knowledgeable as well. I had a great experience at U-Haul Queens view.

Rating:

1.0

I’m very disappointed to advise you that our free storage rental was not completed or used by us-please cancel and ensure I’ve no related charges. The entire truck rental was was awful as we were told only 10 minutes before pickup that our 15 foot truck was not available at 1515 Merival Road. We were redirected to Coventry location at last minute without remote /after hours instruction but advised that we’d receive a truck at same or lower price than quoted for 15 foot truck. We called customer service who tried to contact the new location, however the agent simply stated that no one was answering the phone and was unable to assist us with a closer pickup location or to confirm the size of the truck. However, no one at Coventry location answered the phone at 6:50 pm and the agent simply said she couldn’t help us. We arrived at Coventry uhaul for our truck at 7:08 pm. They were closed but let me in. However they didn’t have record of the reservation, even though I had several messages to verify we’d reserved a 15 foot truck from Merivale location. (Please note that our initial rental was organized and confirmed for west end Ottawa and we had to travel to east end Ottawa at last minute). This resulted in me (petite woman) having to drive a 26 foot truck on hwy 417 (Queensway) without any instructions. I was literally thrown a vehicle key and told to charge to my MasterCard. The staff knew nothing of a complementary one month storage unit. Hence we did not pick up/obtain access to storage unit (as promised). Please have our storage rental cancelled asap and please share our truck rental experience with the appropriate personnel asap. I believe I was mistreated, misled and erroneously charged for a larger truck rental. I received no compensation or apology for my inconveniences, extra travel, stress etc, and I would like a representative to reach out to me directly. I trust this will be resolved asap. Thank you!

Rating:

5.0

Brad was very helpful and ready to respond to our questions. Thanks!

Rating:

2.0

The facility was nice, but the price was increased three times in a 12 months period. I might not have chosen the same size of locker had I known prices would be going up so rapidly.

Rating:

5.0

Everything was fabulous . We were disappointed to not get one month free with our truck rental but otherwise all was excellent .

Rating:

5.0

efficient and well organized

Rating:

4.0

I found having a storage unit at U-Haul Britannia convenient and the staff that initially helped me reserve the rental to be very helpful. I had paid for the storage unit for another two weeks but moved out early and was evaluating weather I would continue needing the storage unit, but before I could decide, my move out was preemptively processed and my rental was ended despite having already paid until the 28th of June. When I called the rental, the phone call accidentally cut off and I guess the person took this to mean I was ready to move out despite not fully having said so.

Rating:

5.0

The young man at the desk was very friendly and helpful.

Rating:

4.0

Overall excellent experience, but I did find that pricing was rising too much in the past two or three years. U-Haul could have avoided disgruntled customers by explaining its price increases. Thanks.

Rating:

5.0

Great service

Rating:

5.0

From Melanie to Steve, it was a pleasure to rent from U-Haul. The staff were always available to greet you with a smile and assist the customer to meet their needs. Would definitely rent from them again when needed. Thank you for a great experience.

Rating:

5.0

Brad was **extremely** helpful. He went out of his way to make me feel welcomed, like coming home. He also handled the line that start with grace, acknowledging the people who entered the office that he would be with them in a moment (or answer their question if it was a short issue). He runs the office with ease and efficiency, making everyone feel at home and welcomed.

Rating:

5.0

Keep it up Steven

Rating:

4.0

The access is not easy.

Rating:

1.0

Couldn't get access to the units despite following the directions to get in the building. The after hours access needs a much better job of explaining how to access the building.

Rating:

5.0

I like this storage facility very much. It's always clean and easy to traverse and the staff is always helpful and kind.

Rating:

5.0

Great friendly service!!!

Rating:

4.0

The limitation on hours of access, the external loading bays and cumbersome faclity entrance/exit procedures are why I did not give the facility 5 stars. These are all company related, not a reflection on the staff at the facility itself.

Rating:

1.0

The staff was not helpful at all. During my first time, the middle age gentleman did not want to help me with anything up until I got angry. I left a google review afterwards for that location. You can refer to that

Rating:

4.0

The locker I had rented was in a poorly lit area of the hall. I had to prop a flashlight against the wall in order to see while I was moving out. I think this is mostly due to its location near the emergency exit door, as in the past, I have always found the hallway lights to be enough to see inside the units.

Rating:

5.0

Easy to access and convenient location. Carts always available with large elevators.

Rating:

5.0

The staff at U-Haul were amazing!

Rating:

4.0

Thank you

Rating:

5.0

Everything was great and staff all helpful and friendly

Rating:

1.0

I selected "friendly staff" for question #4 for the office staff and the employee I spoke to over the phone, none of the following is their fault. The unit that was assigned for me was dirty and then I was called after hours by the manager (S.S) who was very rude and unprofessional over the phone, accusing me of wrongdoing in securing a promotion that is widely marketed by U-Haul....I tried making contact multiple times the next day and they wouldn't take my call. I promptly moved out and chose to do business with another company instead. I certainly won't be choosing any services from this location in the future.

Rating:

1.0

I am shocked to learn that Uhaul has such poor customer service! I will NEVER use or recommend uhaul to anyone ever but will share my horrifying experience! I was forced into using extra time for truck because of their mistake and charged for it !!!!!!!!!! Everything about my move went wrong because of uhaul I SHOULD BOT HAVE BEEN CHARGED ANY EXTRA FOR WHAT HAPPENED! I guess that’s how uhaul makes it’s money .. by ripping people off ?!

Rating:

5.0

Great overall experience. Access to building via car/truck sometimes difficult due to narrow lane ways on sides of building--sometimes blocked or tight access. Door access at side of building a little dangerous with hidden entrance and cars sometimes zooming by.

Rating:

3.0

Unhappy with the price. The recent price increase on top of the already expensive unit is what made us leave.

Rating:

2.0

Upped my rent twice in the 4 months I owned it

Rating:

1.0

We are moving long distance the day we rent the truck they said we have 3 days to return the truck then when the day we pick up the truck they change for 2days that make us so stressful

Rating:

5.0

Steven and the other fellow were amazing! We had never used this device before and they both took the time to listen and provide advice. Thank you both!

Rating:

4.0

Staff is friendly courteous and helpful at UHaul at 2720 Queensview. Ottawa.

Rating:

1.0

Had many issues with reserving a unit and was told that it’s just a preference. The unit that was offered to me had a air conditioning unit above it that was leaking into the unit. The best that could be done was to offer an office space for $300 more than the storage unit. Bradley thought the situation was funny and laughed at us trying to figure out what to do.

Rating:

5.0

thank you, very helpful

Rating:

5.0

It would be better if you have even longer office hours. Also I hurt my finger when I tried to open the door on the sliding thing. That sliding lock should be fixed

Rating:

2.0

I was satisfied with the storage facility in most respects however I was never informed that any unused, paid in advance time (in my case more than 3 weeks) would not be refunded. In an attempt to save money I moved out during a heat wave. I paid $200.04 (tax incl.) for storage space from June 30 to July 6 leaving 24 days of unused time for which I was not refunded. I will likely recommend this facility to people in the future as it is safe and secure however that recommendation will come with caveats and the story of my experience... fair warning... buyer beware

Rating:

5.0

Great staff. Have used this storage facility for years with no problems. Locker starts and remains clean through your stay. No worries regarding your stored items.

Rating:

5.0

Outstanding service

Rating:

5.0

Jonathan was extremely efficient and thorough he certainly exceeded my expectations!

Rating:

5.0

Will rent storage from u haul again and will recommend uhaul

Rating:

5.0

Staff was very helpful and cheerful. Refreshing customer service

Rating:

4.0

I gav an above average because I have never dated with an other storeage company.

Rating:

5.0

Jonathan, coolest guy Eva

Rating:

5.0

I have been with this facility since 2010 - Excellent Service and courteous staff. I would highly recommend this facility.

Rating:

4.0

In issues is uhaul vehicles parked in front of the loading bays. Clearly weren't being used as they were covered with snow, but the parking lot was full.

Rating:

5.0

Thank you very much!

Rating:

4.0

Needing my own lighting in the actual unit and the timer lights would always go out on me. but all common areas had great lighting and outside the building had good lighting.

Rating:

5.0

Thank you and all the best in 2023.

Rating:

4.0

My move out/close process was completely 6 days after I had moved out and removed my lock ( ie. forgotten to be completed the date I moved out, by staff).

Rating:

5.0

The only thing that I would say is that there needs to be lights in the back for a female walking back there it's too

Rating:

4.0

There are for garage door in the building 2 at truck level and 2 is little high then that , people prefer to use truck level door but one of them was not in operating during my one month rental and sometime other doors has also problem to open it. Otherwise good

Rating:

1.0

I actually never used the FREE storage unit I had available for a month. I let them because I ended up with COVID I wasnt able to move in and they will not let me redeem my one MONTH FREE. Please have a manager call me as soon as possible as im not impressed and I use UHUAL quite a bit for trucks! 613-812-7880

Rating:

5.0

It could have been better lit up over my storage unit as it was hard finding things in it because it wasn't lit up

Rating:

5.0

Very satisfied with U-Haul Stirsge on Queensview Ave Ottawa 9N.

Rating:

4.0

Your online program needs work. Several times i couldn't pay online as it had the wrong amount due. Also even though I changed my email at least 4 times, again it was hit and miss as to getting reminders and my receipts. On-site was great and staff were very helpful.

Rating:

5.0

Fast friendly service.

Rating:

5.0

Wonderful staff, very well maintained building, and truly an enjoyable experience. We spent a number of years in this building, and it's sad to be leaving, but very thankful for the space we had while we had it! All the best to Melanie and her team. - Mitch & The Simply Brand Inc

Rating:

5.0

This location was super and friendly. The staff was awesome. I highly recommend this location.

Rating:

4.0

No lock found in unit had to buy lock

Rating:

4.0

This was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family

Rating:

5.0

Thank you to Uhaul for professional handling and customer services.

Rating:

5.0

Melanie ensured that our moving/storage experience was as smooth as possible. Thank you!

Rating:

2.0

I did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!

Rating:

3.0

Lighting wasn’t great. Expensive unit.

Rating:

5.0

Great experience at Brittania Uhaul ans storage!

Rating:

5.0

Thank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.

Rating:

5.0

The young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed

Rating:

5.0

Melanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff

Rating:

5.0

Very pleasant employee at the front desk.

Rating:

1.0

I have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.

Rating:

5.0

Well kept secure clean and well priced. It was a very good option for us.

Rating:

4.0

I only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,

Rating:

1.0

I feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating “I’m the boss here “

Rating:

5.0

Lighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.

Rating:

5.0

Staff were amazing! Extremely helpful at all times.

Rating:

3.0

good but a little pricey though

Rating:

5.0

A special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!

Rating:

5.0

I’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!

Rating:

5.0

Friendly stuff. Thanks

Rating:

4.0

I think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .

Rating:

1.0

Poor service - website provides inaccurate info

Rating:

5.0

Excellent staff and facility, although I still found pricing to be high.

Rating:

5.0

Everything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.

Rating:

3.0

- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out

Rating:

5.0

I used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!

Rating:

5.0

The staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard

Rating:

5.0

Melanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.

Rating:

3.0

I was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Beat experience

Rating:

4.0

I am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.

Rating:

1.0

I had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them

Rating:

4.0

This was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!

Rating:

5.0

The. Customer Service was super, very helpful!!

Rating:

4.0

Melanie and Marjorie were great.

Rating:

5.0

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Rating:

5.0

The staff were polite, pleasant and helpful.

Rating:

5.0

A great service overall

Rating:

4.0

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Rating:

5.0

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks

Rating:

5.0

Staff was very helpful

Rating:

5.0

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

Rating:

5.0

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Rating:

5.0

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

Rating:

4.0

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Rating:

5.0

Great

Rating:

5.0

Very efficient and helpful staff, thank you!

Rating:

5.0

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

Rating:

5.0

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Rating:

1.0

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Rating:

5.0

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

Rating:

5.0

Especially appreciate the friendly and helpful staff. Thank you!

Rating:

5.0

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Rating:

5.0

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Thank you.

Rating:

3.0

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Rating:

4.0

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Rating:

5.0

The experience of renting a 5 x 5 x 8‘ space to store the leftovers from my senior mother’s house was pretty much flawless. I’m hard-pressed to think of one thing that didn’t go well or as expected.

Rating:

5.0

excellent service by Melanie's team.

Rating:

5.0

Really like this location. Friendly staff, and customers seem to be more professional.

Rating:

4.0

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

Rating:

5.0

Keep it up. Thankyou.

Rating:

5.0

Great facility, wonderful staff

Rating:

1.0

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

Rating:

5.0

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Rating:

5.0

Highly recommend. Easy to set up and move in.

Rating:

5.0

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Rating:

4.0

Think of some discount for seniors please Thank you