Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

Rating:

5.0

Best U-Haul location I have rented from. Loved the new truck

Rating:

5.0

Very professional and helpful staff! Made the whole process quite easy and efficient.

Rating:

5.0

The facility was very good. The manager was excellent and very helpful. I would recommend to friends and family.

Rating:

5.0

Great service!

Rating:

5.0

The customer service was absolutely above and beyond. They were so friendly and welcoming, helped us with finding exactly what we needed, with clear and upfront pricing and seamless check-in/out process. The facility was clean and obviously very well maintained. We are very happy with our decision to rent here. Thank you for all your help!

Rating:

5.0

Nothing

Rating:

2.0

You raised the price every chance you got. For a 7x7 cube I was paying over $150 a month

Rating:

5.0

By far the best Uhaul location.. Professional friendly associates with a smile...Expedited my local rental, clean truck and well stocked neat store...Yalixa and Manny gave extraordinary service. I appreciate all your help...HIGHLY RECOMMEND...Thanks guys..

Rating:

5.0

Personal muy amable. Manuel una persona muy atenta y servicial.

Rating:

5.0

I was extremely impressed with the efficiency of the team at the Malden location. Pick up and drop off was the smoothest experience I have ever had at a U-haul location. Well done!

Rating:

5.0

I always choose this location for convenience and friendliness of staff. I have never had any issues renting a u haul from this location

Rating:

5.0

Great customer service, manager is amazing and very helpful, she saved me a lot of money and stress.

Rating:

2.0

my reservation was canceled the day prior because they said I had duplicates, but I had no reservations on the app. after 30 minutes the reservation was on the app but it was for a location that was a few miles farther away than I reserved. I was told that the location I had reserved online did not even do rentals and that they had no idea why it was even an option. I did a reservation to pick up before the location opened at 8. I confirmed this the day prior. I took an uber to get to the new location for 7 a pickup. when I got there and opened my app, it said there was an error and to call u-haul. I called u-haul and was told that the location did not set up my reservation correctly and I would need to wait until 8a when they open to get the truck. I was standing outside, alone, in the cold in an unsafe parking lot where a group of displaced men were in the shopping strip right next door staring at me. I asked the representative if there’s anything that can be done and she said it’s not her fault the local spot messed up the order, but that she could see if other locations were available. the next location was six miles away, another $40 uber. and with traffic would have taken two additional hrs to get to my house. the manager did end up coming around 740. she apologized perfusely for the error. unfortunately I had to pay my movers an hr of time that they sat at my house waiting for me because since I didn’t leave u-haul until 8, I didn’t arrive at my house until 9. This was by far the worst experience I have ever had moving. I will never use u-haul again and will never recommend u-haul to any friend or family member

Rating:

5.0

Very excellent service, helpful staff, manager at the required level, keep up this great work.

Rating:

5.0

Thank you U-Haul and everyone that works there, my experience with you was amazing, so grateful for the opportunity to do business with you.

Rating:

5.0

Google maps took me down some back streets that made it pretty difficult to get there, you might want to inform people to simply take I-93. Staff was very friendly and helpful.

Rating:

2.0

Don’t block-in customers parked in the customer parking section with Uhaul trucks. Returning my U-Haul at the end of the day to find a line of trucks blocking my car in was unbelievable, especially after being instructed to specifically park my personal vehicle there. So unprofessional and quite frankly moronic. All employees had left and obviously thought it was okay to leave for the night like that. Or they didn’t even notice? Not sure which is worse. I’m so sorry I used this location.

Rating:

5.0

No response

Rating:

5.0

Nothing keep up the good work !!

Rating:

5.0

La mejor manager que he conocido

Rating:

5.0

The whole team up to and including management was wonderful, they helped me and my wife in any way they could and even went above and beyond for us. Big kudos to the team. I wish all places could be ran like this.

Rating:

5.0

Impeccable service and safe.

Rating:

5.0

The team at this location was extremely helpful. I am moving from MA to TX and it was snowing and raining. This team when above and beyond to assist me and I greatly appreciated all that they did. Moving is already stressful enough; however, this team made sure my moving experience went as smoothly and stream less as possible. Thank you all.

Rating:

5.0

Very helpful, Ready to explain all procedures.

Rating:

5.0

The staff were friendly, kind and professional.was able to answer all of my questions and done in a timely manner. Thank you Pat Hynes

Rating:

5.0

Give more details about using mobile app.

Rating:

5.0

Bonnie, the manager went over and above to offer me great customer service.

Rating:

5.0

Very good ✍🏽🔥🔥🔥🔥❤️

Rating:

5.0

Everybody so nice

Rating:

5.0

Bonnie was very nice and helpful

Rating:

5.0

I rented the all new van Ram, with a lot of technology, I would like to all the fleet be replaced Some of the van has not back camera and that's dangerous

Rating:

5.0

Satisfied

Rating:

5.0

Customer Service was excellent. Courteous and respectful. Very helpful. Thank you.

Rating:

5.0

Good atention

Rating:

5.0

Yalixa Coloń did amazing, she was helpful and friendly would highly recommend her for anything there

Rating:

5.0

very easy to deal with

Rating:

5.0

Just clean inside the car.

Rating:

5.0

She’s the best

Rating:

5.0

Great experience....I was greeted with a big smile by the assistant manager, Yalixa, who proceeded to expedite my truck rental and box purchase with professionalism and a friendly attitude. It's obvious that customer service is paramount at this location. Clean truck and store and happy associates ..Very rare today..Thank you Yalixa..Highly recommend this location

Rating:

5.0

Nothing I had a great experience

Rating:

5.0

Everything went nicely smothe and ez drop off

Rating:

5.0

Great service! Thanks!

Rating:

5.0

No problem the staff was very helpful knew she stuff nice lady to talk to I was very happy to rent truck Thank u Jim

Rating:

5.0

Appreciation for Exceptional Customer Service Dear UHAUL , I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148. On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation. I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory. Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others! Warm regards, Laith

Rating:

5.0

Great customer service 👍🏾

Rating:

5.0

My rental went smoothly and efficiently, the truck was clean and easy to find, so my only suggestion is keep up the good work. The manager was outstanding and very helpful.

Rating:

3.0

Not happy with the rent always going up, and given the reason that improovements are being made & only 1 working door for loading was working, and the 1 working door was blocked by someone not using it.

Rating:

5.0

Nice people there as always

Rating:

5.0

Very helpful

Rating:

3.0

The good: I rented a 6x12 trailer, it looked brand new, was clean and it seemed like the trailers first voyage. Customer service was good and the women behind the desk was pleasant.I drove it from Boston to Utah. The Bad: After 3 hours of driving I pulled over for gas and smelt something burning. Thankfully I had a laser temperature gun and two of the wheels on the trailer read above 400 degree's. Roadside assistance showed up 2 hours later and we found out the brake drums were not calibrated properly. The mechanic eased them out and the trailer worked fine. This is super dangerous. trailers catch fire because of overheated brakes. Thankfully I caught this before it got worse. The mechanic jacked up the trailer and the wheel did not free spin. How is this not performed when purchasing a new trailer by Uhal? I dont know who is to blame, I am just happy my trailer didnt catch fire. hense the 3 stars. otherwise it was a flawless 2400 miles.

Rating:

5.0

I don't understand how you could prohibit smoking inside the car, as I couldn't smell any smoke in the vehicle I rented.

Rating:

5.0

Yalixa facilitated my rental and did a fantastic job start to finish...Trailer was clean and new...Yalixa gave me a big smile upon arrival...got me in and out quickly and was helping multiple customers at the same time with ease and professionalism..TY ..great experience

Rating:

2.0

Woman handing my reservation (she specified she was the Asst Manager) was rude, unhelpful, and uneducated on the product as well as its associated cost. Having utilized this location before (with three others within 2 miles), I figured it was a no brainer to use them again. The woman took my information and for the next ten minutes it was the most confrontational and enjoyable experience i have ever encountered with a customer service representative. Manager was there in the afternoon and she was very pleasant and helpful after hearing about my initial experience. Unfortunately, after my morning experience, I couldn’t bring myself to give this location any more than 2 stars. I am only giving that for the managers professionalism and positive attitude to help resolve my questions instead of telling me, “I have bad energy” like the assistant manager did earlier that day.

Rating:

5.0

The customer service is amazing very helpful crew!Thanks

Rating:

5.0

I am a weekly renter, and As always my expert the Malden location at Giovanni plaza was amazing. Julio Is full of life and always has a smile on his face he went above and beyond to make my rental even better than usual! Thank you all for your hard work.

Rating:

5.0

Service was excellent very helpful crew thanks!

Rating:

5.0

Bonnie was great ! Julio is the best he was there when I originally rented my storage unit. Great personality and beyond helpful.

Rating:

5.0

Thank for being here👍

Rating:

4.0

The app was not working. I could not get my vehicle that way. Had to go inside

Rating:

5.0

Continue to stay friendly helpful and courteous THATS the way I was treated. Thank you

Rating:

5.0

Truck bed was dirty with trash from previous renter. The truck exterior it self was really dirty, but it served my needs and thr staff there was awesome. They were so helpful and Bonnie the manager took care of any issues immediately without question. That’s great customer service and I will back as a customer soon!

Rating:

5.0

I thought the location did the best they could given the circumstance, so I wanted to give a positive rating. It is hard to be promised 24 hour pick up though, and not have the truck ready. It seems UHaul may be over promising for a service they can't deliver or guarantee. The fact the truck was not ready made the start of my move quite rough. Everyone was kind, and thankfully we could make it through, but the delay in pick up time threw off my ability to prepare, threw off the movers start time, threw off my kids school drop off routine, and required I return to the facility by taxi to pick up a truck.

Rating:

5.0

They are excellent!

Rating:

5.0

Food service

Rating:

5.0

JULIO IS THE BEST!

Rating:

5.0

well run location..Julio and Cam helped me with box/materials purchase and truck rental..They were professional, quick and knowledgeable. Store was well stocked and truck was super clean...Thank you for a great experience...Great team

Rating:

5.0

I am a weekly renter from this branch. I appreciate and look forward to seeing the staff at every visit everyone always goes out of their way to accommodate me as a client. I'd like to bring attention to the management in particular at this branch. Bonnie goes above and beyond Not only as a manager but as a human. Regardless of what's happening in my day I always end up at U-Haul either in a rush or late and running behind, her smile always greets me and makes me feel comfortable. I've rented from a lot of branches but this I now consider to be my home base and I just want to thank everyone involved for always making it such a wonderful experience!

Rating:

5.0

This is by far the best Uhaul office..Super clean, well stocked and helpful professional associates. Yalixa facilitated my materials purchase and truck rental. She did it all quickly and professionally even during a very busy time. I was impressed with her ability to handle many many tasks with a big smile..Thank you for all your help..

Rating:

5.0

Bonnie is wonderful to work with. She is hard working and always pleasant

Rating:

5.0

Bonnie is very professional and friendly. Our move was smooth because of her! Big shout out to Bonnie’s help! Excellent customer service!

Rating:

5.0

Bonnie and staff are terrific. I would not have rented there over 15 years if the staff wasn't always helpful and the facility left unclean

Rating:

5.0

Had rented storage space at the Malden location even before U-Haul took it over. They have made improvements since they have owned it, and it feels very safe! The manager Bonnie has been a pleasure to deal with over the many years I rented from them! The staff is also so professional and friendly! I definitely recommend them to anyone looking to store their stuff, with piece of mind!

Rating:

4.0

Bonnie and Lexi offered exceptional customer service. Thank you

Rating:

5.0

Bonnie was very kind and helpful!

Rating:

5.0

Bonnie Aliberti is a great asset to your company. Her professional and superior work ethic is absolutely the highest. Individualy with me was tops. I even observed her interactions with other customers , they were the same as with me. Part-timer named Adrian works late afternoons He assisted me on several occasions He was knowledgeable and courteous A definite thumbs up to him please

Rating:

5.0

Always clean, air quality and temperature was always perfect. Well managed facility and very nice and helpful staff. An excellent U-Haul location. Strongly recommend I never had a single issue in my 4 years using this location. Thank you for your professionalism. Tim Moore

Rating:

4.0

Please and friendly

Rating:

5.0

Bonnie and her team are amazing! Always pleasant, helpful in answering questions and at the ready to assist when needed.

Rating:

5.0

Bonnie and her staff are amazing. I’ve been a customer for several years and I’ve always had a great experience whether it was my storage unit or renting equipment. I continue to stay with U-Haul because of the treatment I receive from Bonnie and her crew. And I will remain long-term client.

Rating:

5.0

everyone very nice

Rating:

5.0

Amazing Uhall store experience! Shopped around 3 different Uhall stores and U-Haul Moving & Storage of Broadway Plaza had by far the most friendly staff and best storage room. The office team was fantastic as well as the General manager BONNIE ❤️. From start to finish everything was beyond expectation.” Love you guys…thank you Marcelio Venancio

Rating:

5.0

Low prices, very clean, high quality, security, great service The best place to rent storage space

Rating:

5.0

Staff was great

Rating:

2.0

Never did storage in my life. When I found that I needed it I was already stressing out. Then having never did it I figured it would be a pain in the . The lady who helped me made the experience go so smooth and easy. If I ever need to store anything in my future I won't hesitate to come to UHAUL. Sincerely,morgan

Rating:

5.0

Good customer service, clean facility and equipment

Rating:

5.0

Very good staff, and well maintained facility

Rating:

5.0

Bonnie & her team at 34 Broadway were the best ! Had terrible experience at 2 other local UHaul locations, but Bonnie’s team was awesome from start to finish!

Rating:

5.0

I was rent before but now this services here in Malden was better. Because they are very friendly and help you a lot.

Rating:

5.0

I like this place because you find employees to talk to if you have questions! I have been with them since 2016. They are the best and it is in the best location!

Rating:

5.0

Bonnie was simply outstanding! Unfortunately 2 other local U-Haul locations failed us miserably - Bonnie stepped in and took care of us. I’d recommend this location to anyone and also recommend UHaul take care of employees like Bonnie !

Rating:

5.0

I had an amazing experience, all of the staff were very friendly and helped me out right away. The facility was clean, other than some of the renters decide to leave a mess but that is not UHuals fault. Thank you UHual

Rating:

5.0

Thank you for your help with my situation greatly appreciate god bless you

Rating:

5.0

Fff

Rating:

5.0

Awesome staff!!!!

Rating:

5.0

Very good experience 👌

Rating:

5.0

This has been and amazing experience. The manager should be very proud. We loved it here.

Rating:

1.0

What a waste of my peoples time working with UHaul , after I saw that the reserved space was not available we cancelled Immediately,I went to a competitor down the street , was loaded in and on my way in half hour , I spent a half hour at your location after spending a half hour a week before pre registering and setting up payment , only to find out your rep could not access any of the correspondence I was sent by your phone rep , and was not interested in looking at the numerous emails cut and emails I had on had , I'm in customer service and if I operated like you guys I'd have no customers, I never complain but you guys take the cake for how not to do things

Rating:

5.0

The manager at the location when we checked in was very friendly and helpful. Great experience!

Rating:

5.0

Everything was perfect, wouldn't think of using any other facility. Great job to the staff.

Rating:

5.0

Thank you! I am grateful for the help in this way. The facility was excellent. I especially appreciated the hours for access and the ability to pull the truck up to the large garage doors. Also, thank you for the carts - they were great. The experience was outstanding in every way. Thank you again.

Rating:

5.0

Thank you!! The experience was outstanding in every way.

Rating:

5.0

The establishment is clean and the staffs including the manger are very professional and respectful. I highly recommend them!

Rating:

5.0

Super clean facility.. so clean I thought the floor was just painted.. great, helpful staff.. Jace, Lexi, Nicole and Bonnie made it so easy.. Thank You for all your help..!!!

Rating:

5.0

I started out at a different location but I made some mistakes with my truck and storage reservations, so I was referred to Bonnie’s location. I was super stressed but Bonnie made everything so easy. It was a Saturday which also happened to be the first of the month so I know they were super busy, but even still they were all so nice and accommodating. Working in the service industry myself I know that how happy your staff is directly correlates to how well customers are treated. The team actually looks like they enjoy working there which honestly is rare these days. The location is great as well!

Rating:

5.0

Excellent process and very professional staffs from the attendant to the manager!

Rating:

5.0

They where very helpful

Rating:

5.0

Very good

Rating:

5.0

I will recommend everyone to go there for storing your staff it’s cleaned and safe Bathroom cleaned

Rating:

5.0

Just kinda pricey (to me) for such small unit. Otherwise...All Good

Rating:

5.0

The whole staff is amazing. Especially Bonnie the supervisor. They are truly amazing people out there still.

Rating:

5.0

Bonnie is a great human being! Went out of her way to help me Multiple times

Rating:

5.0

Service was great! Bonnie and her team were absolutely amazing, they were so helpful and helped me with all my storing needs.

Rating:

5.0

I was a customer for 8 years never had a problem everyone is attentive especially t the manager Bonnie!!! Thank you for everything!!!

Rating:

5.0

Absolutely nice and friendly environment!!! Very clean all around!

Rating:

5.0

Muito bom o atendimento da equipe muito bem treinados estão de parabéns ❤️

Rating:

5.0

Everyone was so nice to work with…they always made it easy for me .. and the facilities were outstanding /very well maintained

Rating:

5.0

The manager, Bonnie is great! She answered all of my many questions throughly throughout my stay. She is very knowledgeable which made my experience flawless from moving in to my move out. Her staff was kind and helpful at every encounter and they really reflect her professionalism wonderfully! I definitely would recommend this storage facility.

Rating:

5.0

Staff always went above and beyond to help me. I had surgery and found it hard to get there and empty my unit. They were so professional and kind. Bonnie was the best. Many thanks to her! We will recommend your facility of course!

Rating:

5.0

The two employees who helped me were amazing and very friendly! Very knowledgeable and made sure that saw the unit and that it was the right size for me before purchasing! Thank you :)

Rating:

5.0

This facility is clean, neat and well lit. The staff especially Bonnie have always been very cordial and helpful.

Rating:

5.0

This particular U-Haul storage facility was not the norm - it was much BETTER than those others we've been to or done business with. Thanks :)

Rating:

5.0

La manager es muy profesional

Rating:

5.0

Bonnie is simply fantastic and provides the best customer service experience one can hope for.

Rating:

5.0

Thanks for your service

Rating:

5.0

Satisfacción

Rating:

4.0

Staff helpful and friendly. As long as you pay your bill and don't lose your key, everything is good. Nobody bothers you.

Rating:

5.0

To help deal with historically severe heat waves, top-floor indoor climate control at this location may benefit from adding a couple roof vents. Put another way: venting the heat from the highest point can be more cost-effective than fighting the sun with air conditioning. We had such vents in our chicken and baled hay barns. Sealed them off in the winter.

Rating:

2.0

My experience was much worse than “below average”. My reserved locker, even though confirmed just the day before, was not available when I arrived. This was because (supposedly) someone had used the “e-checkin” service, but checked into not their locker, but my reserved locker!! How can UHaul allow people to do this? No solution was offered and no other lockers were available at that site - Medford, MA. I finally found an alternate at another UHaul site. But at a cost $45/mi th more expensive than the locker that had been guaranteed to me. I want a refund for the difference from UHaul. And, heads up UHaul, your new self-e-checkin prices is highly flawed. Please email me to arrange for the requested reimbursement. Otherwise, after many many years of using UHaul, I will stop being a customer. Thanks you. Chris Seaver, cbseaver@gmail.com.

Rating:

5.0

The staff at this Uhaul were incredibly helpful, kind and accommodating. I feel very lucky to have had them involved in my move and they made everything much easier and were able to work around a number of difficulties I presented them. Thank you so so so much to Bonnie and her team for making a difficult day much easier.

Rating:

5.0

Bonnie is unbelievable, after many months of waiting on storage units to become available at many facilities, many city’s, Bonnie knew exactly what I needed and accommodated me with ease, thank you Bonnie! And the uhaul team at malden !!

Rating:

5.0

Thank you.

Rating:

5.0

Really impressed with this facility. Very well taken care of.

Rating:

5.0

Thank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.

Rating:

5.0

El mejor lugar para almacenamiento… mejor q la típicas compañías

Rating:

5.0

Great Service

Rating:

4.0

The move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.

Rating:

5.0

The counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it’s hard to get employees it’s nice to know there are good people out there.

Rating:

5.0

One word CLEAN!!! Bonnie is awesome as well!

Rating:

5.0

Manager Bonnie was so helpful and pleasant to work with.

Rating:

5.0

Great customer service

Rating:

5.0

Great experience. Staff were excellent. Building neat and clean.

Rating:

5.0

The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella

Rating:

5.0

Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!

Rating:

5.0

The manager and Yalixa colon are the best.🤝👍🏽

Rating:

5.0

From Bonnie to the people working there they were friendly and helpful

Rating:

2.0

One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff

Rating:

5.0

I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.

Rating:

5.0

Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.

Rating:

5.0

I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.

Rating:

5.0

Amazing service. Great team and smiles.

Rating:

5.0

Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.

Rating:

5.0

I like it

Rating:

5.0

Bonnie and her team are great.

Rating:

5.0

The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.

Rating:

5.0

Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.

Rating:

1.0

The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.

Rating:

5.0

Staff was friendly and helpful. Would definitely recommend to someone else

Rating:

5.0

I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.

Rating:

4.0

Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight

Rating:

5.0

I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !

Rating:

5.0

The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.

Rating:

5.0

Two female workers were very helpful!!

Rating:

5.0

Good customer service

Rating:

2.0

This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.

Rating:

5.0

Bonnie and staff were great. Personable and professional. Would highly recommend.

Rating:

5.0

Great location, very helpful and friendly people.

Rating:

5.0

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Rating:

5.0

Bonnie is the BEST!

Rating:

5.0

The manager and employees are awesome

Rating:

5.0

Very helpful and friendly staff!

Rating:

5.0

I will recommend the manager for a pay raise. She was very professional in her duties.

Rating:

5.0

Worked with Denise to open the account and close it, she was friendly and proffesional!

Rating:

5.0

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

Rating:

5.0

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Rating:

5.0

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

Rating:

4.0

Some kind of light in the storage room would help a lot.

Rating:

5.0

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Rating:

5.0

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

Rating:

5.0

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Rating:

4.0

Thanks for staying open late on Sunday to help me.

Rating:

5.0

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can’t praise them enough there. Awesome facility!

Rating:

5.0

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

Rating:

5.0

staff was great Bonnie is awesome

Rating:

5.0

You guys have amazing staff members i don’t quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

Rating:

5.0

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who’s been a long time associate there was one of the nicest people I’ve ever met. I will always do business there

Rating:

5.0

The staff are the example of what we need in our service industry . They are so exceptional 😍 i can't have a word to use describe their excellent service. God bless 🙏 them

Rating:

5.0

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

Rating:

5.0

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Rating:

5.0

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

Rating:

5.0

The website needs to update its hours. Nobody picks up the phone.

Rating:

5.0

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Rating:

5.0

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Rating:

5.0

We thank you for keeping our home items safe while we were storing.

Rating:

5.0

It was wonderful be your customer. I recommend for everyone.

Rating:

5.0

Denise Was a great help

Rating:

5.0

Some of the nicest people I’ve dealt with in along time. Very refreshing!

Rating:

5.0

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Rating:

5.0

Great service

Rating:

5.0

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

Rating:

5.0

yes the staff was Friendly

Rating:

5.0

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

Rating:

5.0

Great place, it is super clean!

Rating:

5.0

The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

Rating:

5.0

The ladies were so nice with me and answered all the questions I had.

Rating:

5.0

Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

Rating:

5.0

Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

Rating:

5.0

Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Rating:

5.0

Great facility management was very great and helpful

Rating:

5.0

I am safisfied and recommend U HAUL to my friends.

Rating:

5.0

Nice facility, great staff.

Rating:

5.0

My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

Rating:

5.0

The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Rating:

4.0

Staff made everything smooth sailing