There aren't too many things in life that are totally perfect.
Linda W | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Brooksville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be great and answer the phone like he did when I called. Was able to get a trailer in less than an hour! Awesome. I like to order online when I can but this was an immediate need and U-haul came through! Sometimes you need to talk to a person! Thank you!
BRETT BWoman called me stupid for not taking insurance… too hard sell… I was nice… said no about 4 times… otherwise all good
JOSEPH WPeople were nice
Bryan C | Overall ExperienceI’ve used the storage area a few times and I’m very happy with the service and the people that work there
JAMES D | Overall ExperienceSo easy my 1at time to sign up online so easy, lock was in the unit and instructions were very thorough
Hollis K | Online Move InHave phone numbers for the office your renting from.
THOMAS PGood people here at this place they worked with me and I thank them
edward s | Overall ExperienceVery helpful and friendly.
STEPHEN SRats or mice got in my unit and chewed some Some of my items
timothy r | Overall ExperienceThe personnel were very helpful and friendly.
ALICIA S | Overall ExperienceThe whole rental experience was great but the two people I dealt with were the best part. I walked in without a reservation. Ray not only got me exactly the trailer I needed, but also clearly explained the setup in simple terms I could follow and repeat. I think Ray went above and beyond what I expected.
ANDREW RThe location, the van, and Raymond (the agent I checked in with) were excellent. No surprise fees or conditions. I would go here again. The only aggravation is that when you call the telephone number given on the website, you are directed to download an app on your phone. This is a waste of our time and hardly passes for customer service. I do not want an app forced on me when a very brief conversation with a rep can answer all my questions. Do not act like a robot can actually help someone.
EARL SRay was fantastic
JAMES BI won't ever rent another truck or storage unit ever so much Disrespect and Downing the Customer and treating them like pier trash
WARREN W | Overall ExperienceThe only complaint is that I checked out before my payment was due and kept getting emails about my payment not going through.
Belinda T | Overall ExperienceThe Van I rented was wonderful. It was clean and handled like a dream. Perfect for my purpose. Hope the Ford is available this weekend again. Makes me think about getting one. Still going to rent in the meantime. Easy to set up and drop off.
NANCY GReasonable prices with friendly staff !!
ISABELITA S | First ImpressionsGreat on site representative and customer service was excellent! I’ll be back for another truck rental tomorrow! Keep up the great work! J. Cabrera
Jorge CStaff was especially helpful
James S | First ImpressionsHire more folks like Ray! Great customer service attitude and very knowledgeable!
JAMES SRaymond B. Was fantastic in making sure that the trailer we rented was in shape for our journey to TX. I really appreciated his focus and willingness to treat us like lifelong friends. He made our travel with the trailer safe and trouble free.
GREGORY NThank you..
AMIRA RThank you for the great atmosphere and service.
ELVIRA H | Overall ExperienceThe gentlemen working there were so helpful.
delois S | First ImpressionsI give Ray 4 stars. He out shines the other person in many ways. HE made my experience a pleasant one and he would be the reason I use this facility in the future .
Laura B | Overall ExperienceThe rate waa double what Impaid a day prior at a previous location. I know I said add the gas becauae I could not be up and down on my.leg but I know I did not use 4 gallons of gas in 3 hrs. I went to mynhome tobahed and tyen leas rhan 1.mile to take.truck back I did more the previoua day at another location $79 NO WAY. The associate was a sweetheart but I wont go back there because something did not add up that was almost $100
TARA RThe entire rental experience was very easy to do and I ended up getting just what I needed and at a reasonable price.
ADAM SRaymond was excellent
TRAVIS DRoy was exceptional and his customer service was appreciated. He made this process easy for us.
JUSTIN RVery nice person greeted me and was fast and courteous. Very efficient and had us processed and out the door in no time. Excellent experience.
Gregory TRaymond, your worker is a sweet, lovely.Most helpful man.
Richard L | First ImpressionsRaymond was professional, kind and accommodating. He made the experience even better. Thanks Raymond. Merry Christmas.
BARRY FI have stored here many times. I rented tgeee trucks in the last two months and stored again at this location. Raymond and Micheal went above and beyond to accommodate. I will definitely recommend this location. We were more than happy
BONNIE J | Overall ExperienceLeanne and Raymond were both outstanding and met all of my expectations. I could not have been happier with the service I received at both locations.
lee h | First ImpressionsPicking up and dropping off at this location was a breeze.. the gentleman at the front desk got us in and out quickly and efficiently!! Would highly recommend this uhaul moving and storage location.
GEORGE DI arranged everything from Westwood NJ with Raymond and drove a U-haul truck and car carrier to the facility. Everything went as he said it would. Thank you
George M | Overall ExperienceMike and Ray was great to talk to and a great help would recommend to others
DONALD W | Overall ExperienceMike was great and a big help
DANIEL GRay rocks
MELANIE NExcellent Service, Raymond made it a painless experience. Professional, thorough, he had me through paperwork quickly. AAAAA+++++ I will be renting again from this location. Theresa W.
THERESA WThank you!!
la P | Overall ExperienceEvery time we have an interaction with Ray or Michael it is always professional and courteous. I have never seen a time that either wasnt smiling and genuinely happy. Even when other customers seem grumpy, they always give a good morning, and how are you doing. Its always a pleasure doing business with them. My ONLY complaint is the company policy of the checkout procedure with all the photos, the questionaire. There is terrible WIFI and celular service in that area and trying to do ANYTHING over a cellphone is horrid and wastes so much time.
KAREN SMichael was the most loving person I've ever met! A very caring soul and very professional. He went over and Beyond we need more people like him in the world. Raymond on the other hand was a racist jerk who had no compassion for human life and quite frankly he does not need to work with the public!
KAMILLIA J | Overall ExperienceRaymond is great, also other gentleman; great customer experiences. Many thanks
VIJAY MRay is the greatest!
TODD BGreat service and atmosphere Raymond was excellent.
KENNETH TThe two gentlemen working went above and beyond to extend our rental for us. They were courteous and very kind.
JEANNE GRaymond does a great job and is very knowledgeable. Makes a stressful situation easier to manage.
LEONARD KClone Ray. 😁
KAREN SAgain this location was really nice. Operator was very quick to check me in.
Michael RRequested preferred pick up location and could not make that happen for me but discounted mileage for me, so all good.
HARVEY F👍👍👍👍👍👍
PAUL SThe person at the counter, complained nonstop about his coworkers, lack of work ethic and then when I called to inform them, I was running a little late with the return because I could not find fuel because the state is a declared disaster area due to the hurricane. They proceed to charge me for being a half hour late. They proceeded to charge me because he wasn’t exactly where it was mighty there’s no fuel in the state is my employee vehicle. He was charging all these extra things he literally squared up to me as if he was gonna fight me.
CASEY ERaymond is awesome! Always goes way above and beyond, and I would recommend them!
STEPHANIE S | Overall ExperienceAbsolutely loved the customer service here! We needed to upgrade our unit and they made it extremely easy and seamless. Thank you guys so much!
Shannan L | Overall Experiencesuper nice people. great facility.
MATT R | Overall ExperienceVery helpful and polite. Took the time to listen and help with my specific needs
GERALDINE C | First ImpressionsSuper nice and helpful, thank you RAYMOND!!!
Uli F | First ImpressionsFriendly staff, excellent knowledge. Would definitely use them again
Larry S | Overall ExperienceMany thanks!
la P | First ImpressionsI highly recommend this u-haul place, very professional, clean, can not find anything to complain about, great experience.
EDNA GEverything was in order and they were ready for me when I arrived The owner was very helpful and friendly I would recomend this location to anyone looking for a rental
BRIAN EWe were treated with respect and courtesy and it was a quick and easy process. I would definitely recommend this location to friends and family.
NICHOLAS SKeep up the good work.
Joshua B | Overall ExperienceTires were bald and cause to get stuck. Wanted to charge me $450 to get U-Haul pulled out. Instead I had to spend $156 with local tow company. Terrible customer help when I called in
BRIAN RNo one was ever around when you needed something and the pricing was way too high. Spent almost 10 years there and when we let someone know we were vacating he was just in a hurry and rushed us to get out of the office.
JIM a | Overall ExperienceExcellent
KIMBERLY CEmployees were great
MICHAEL TMichael is fantastic! Very helpful and attentive to the needs of customers
ADAM SYou are already Excellent!
SHIRLEY WExcellent experience.
ROBERT RGreat service. Worked to fit around my schedule and travel area.
DANNY FVery helpful and nice
John M | First Impressionssuper helpful and courteous. would use again.
SHARON G | First ImpressionsI already opened a case for this but the truck had braking problems.
Josue MVery professional staff at pick-up and that we talked to over the phone. Should require non-smoking and check the vehicle when turned in. Our truck smelled like cigarettes. Left front tire needs to be balanced - shakes when going over 55.
WILLIAM WExcellent. Clean storage. Everything was exactly as it was supposed to be. We were able to load it and lock it, entry exit was perfect. Thank you.
Abhi V | Online Move InGreat service!
SHANE M | First ImpressionsThey seem to be very busy at times Say Morning is one of them and they get overwhelmed. Add someone to answer the phones or at the busy times. My door on the storage unit is very hard to open and close the track needs to me lubricanted. I will tell them next time I am there as they were busy and I could not wait.
JUDY B | First ImpressionsWould have been nicer not to have to step up to move things into storage unit, or given enough room to put ramp on unit floor
Larry M | Online Move InThe team they have there knocks it out of the park in every aspect! The general manager made my experience quick and effortless. I've dealt with quite a few storage facilities in the past, this one was by far the best I have ever dealt with on all aspects!
Kristopher S | Overall ExperienceThe staff was very pleasant and helpful
TAMMY B | First Impressions2nd time using this facility. Great!
SHALENA D | Overall ExperienceThey treated us great, thanks
Joseph A | Overall ExperienceRaymond was great. Made the whole emptying the storage into the truck process easier. Also fixed the fuel differences quickly and confirmed that it was all set.
Tosha B | Overall ExperienceThank you
Donna S | Overall ExperienceUseful for what we needed.
Lisa A | Overall ExperienceThe staff at our location are attentive, positive and very customer friendly.
Frank s | Overall ExperienceMike was very helpful with the rental equipment and storage facility we needed.
REBECCA L | First ImpressionsStaff was great!
Chris D | Overall ExperienceI told the Manager during the winter when it rained pretty hard that the down spout had only a trickle of water coming out. I said it's probably clogged with leaves and needs cleaning. The Manager told me not to tell him how to do his job. Two months later while on vacation, we had a bad storm and all the water piled up on the roof and caused 23 units to have their items get wet. I've used this facility since 2015 and never had a problem until the current Management. He's to young and has no respect for his elders. I moved my stuff to Extra Space Storage. Give them a call.
ANGELA M | Overall ExperienceStaff was super helpful and friendly
DIANNA H | Overall ExperienceCustomer Service in the OFFICE were kind, professional and so Very helpful
Susan H | Overall ExperienceCompletely satisfied with my experience at this U-Haul Storage location. Extremely well-kept facility. Staff is always friendly and helpful.
Ron D | Overall ExperienceRaymond is tops.
Rod B | Overall ExperienceSuper grateful for the staff being understanding and helpful during a stressful time. Highly recommend!
KARA W | Overall ExperienceEverything was great except I was made to pay for an entire month when stopping services on the 3rd. $145 for 3 days, no refund for the month. I’d most likely not use again solely due to that.
EVELENA M | Overall ExperienceMuy amables y atentos y el lugar muy limpio y seguro
Virginia G | Overall ExperienceStorage were duty and door not working
SHIELA C | First ImpressionsThe stuff was friendly and the storage was clean
RAFAEL F | First ImpressionsRaymond is a true asset to this company and store. He is professional, pleasant and just overall great person! Thank you Raymond for all you've done for my family and I. Stacey and Austin
Austin D | Overall ExperienceThe staff (Raymond) was very friendly, professional, courteous and helpful. The pricing is affordable which is a plus.
SANDRA L | First ImpressionsWe rented a large storage unit for 4 months. Staff was always helpful and we felt our belongings were safe with at this Uhaul location. I would definately recommend this establishment.
Judy B | Overall ExperienceRaymond and Michael went beyond average. They were extremely helpful.
Tracie D | Overall ExperienceChris was very helpful and kind and polite.
ALICIA S | First ImpressionsStaff couldn’t have been friendlier and more helpful. The facility is secure and clean. Would highly recommend this storage facility to others. Top notch service - kudos to Raymond and coworker.
Jacob P | First ImpressionsStaff was friendly and helpful.
Mae T | First ImpressionsThe workers were pleasant and very helpful was one of the best experiences of customer service I’ve ever had. Richie was excellent at his job.
rosemarie m | First ImpressionsThe staff is phenomenal! They go over and beyond for their customers! Couldn't recommend them more highly than I already do! Thank you to all of you.
Gina M | Overall ExperienceGreat
Alberto V | Overall ExperienceFantastic service
RONALD D | Overall ExperienceRaymond is the best ! always friendly and went above and beyond to accommodate me!!
WAYNE S | Overall ExperienceManagement was very helpful and kind. Top notch!
steven t | Overall ExperienceMike went above and being in all aspects possible. This man knows customer service! Thank you Mike!
Simon A | Overall ExperienceStaff was extremely helpful.
Carl B | Overall ExperienceOur experience with this U-Haul facility was excellent from beginning to end. Everyone of the staff was friendly and knowledgeable, and always willing to help and answer questions. The manager, Mike, was especially helpful in communing with us regarding our move-out, as well as securing and picking up our U-Haul truck and being able to get into the facility and get started loading since we had a long drive that day! Will always recommend this facility to anyone and everyone, and have sung their praises to every friend, family member and person we ran across on our way!! Please keep up the good work!
Terry K | Overall ExperienceOverall it was good
Marie C | Overall ExperienceExtremely helpful. Beyond expectations
Nancy C | Overall ExperienceSuper helpful staff
DIANNA H | First ImpressionsRay, and his employees always went above and beyond to keep our possessions safe. Ray was friendly and made you feel like family. If I ever need Uhaul services again, I will go right back to that location of uhaul.
Jeanette S | Overall ExperienceGreat place
Joseph A | Online Move InRay and the staff really helped me out with truck issues extra stuff I didn’t need..thanks
JAMES D | Overall ExperienceGreat service
RONALD D | First ImpressionsWe have no complaints other than the amount of money that had to be paid for this unit each month that went Up constantly over time until it became outrageously priced.
Donna V | Overall Experiencefor Short while did have Customer care then tragedy happened and he was no longer there then the nightmare rawls got through 800 operators frequently sand we have no listing of a Brookswile UHaul overcharged had donbh Charged they were isay my card to pay for someone elses unit I verbally b phone and in person removed auto payment and even with account Chick no auto payment UHaul still charged my card Q. every month andI only had 1 unit. told to wait while they assist the person n the phone Call that came after I gave My account info sometimes back to back phone Calls. I reserved a truck littaul Changed the pick up location without notifying me. I found out when later verified my reservation themom pickup day between the office computer the soo operator and the Web site they have me picking up the same truck @ 3 locations and the truck was @ a 4th location and the nightmare goes on but enough of the story has been said and I no longer deal with littand I will say this reserved I large they rented the same unit to someone else And U tHaul frequents does Computer updates the employees will tell You EVERYTIME there is an update for many day It is a nightmare pressing you rental goes from 5 - 10 minutes to 2- 3 Hours !
Lisa M | Overall ExperienceThank You Ray,You very charming and helpful.
Victor C | Overall ExperienceKeep up the good work
Joseph W | Overall ExperienceRaymond was so helpful. He is a great asset to your office team.
Michelle C | Overall ExperienceThank you so much for being patient with us and being so kind. Stay Safe and enjoy life. Sincerely Mildred
Mildred K | Overall ExperienceThe staff was great to deal with and very helpful. Unfortunately the outside unit I had was not water tight and rain did get in but fortunately plastic totes got wet and not my furniture
Elizabeth K | Overall ExperienceYour staff and facility is overall excellent thank you
Alfred L | Overall ExperienceRaymond was absolutely the sweetest and most fantastic person! Highly recommend this place!!! Very professional and courteous!
Andrea a | Overall ExperienceUHaul is #1 in my book very well trained and efficient and took care of all my questions. Kudos to Chris.
Marie C | First ImpressionsThanks to Mr. Raymond, he very friendly and made us feel welcome. But I will add the prices are high compare to other u-haul rental units that I have used.
Victor C | First ImpressionsI would recommend this facility to anyone.
Sally S | Overall ExperienceI believe Raymond was the man's name that helped me he was very knowledgeable very friendly and accommodating. He had a great personality. He could also answer all my questions without hesitation or having to think about it. I would definitely recommend this place to anybody to ask.
KATHRYN C | First ImpressionsAwesome staff! Top notch.
Tanya G | First ImpressionsPhone service is terrible Even when I have the local # Waiting 15min or longer on hold
Don M | Overall ExperienceRaymond Belanger went above a beyond to help me secure a unit. Staying way past his time and helping while having computer issues. The unit I went to see and subsequently obtained had a sticker on it stating it was cleaned by Chris melencki however it wasn’t at all. I ended up sweeping it out. When asked about it and to have it cleaned Chris had a major attitude like I was bothering him. Not professional at all. I would recommend any one to go ask Raymond for help, he was awesome, friendly, and professional.
STACEY H | First ImpressionsRay and Walter were exceptionally helpful with the move out due to the elimination of outside storage. Thank you so much!!
Joseph Q | Overall ExperienceWe needed a place to store our extra totes of "stuff" when we down sized on our last move. We were customers for a year before we found enough room to fit the "stuff" we had in storage.
Frank K | Overall ExperienceRaymond was very attentive and courteous! He helped with my storage unit and my moving truck. Big thank you to him! Even got us some bottles of water. Would definitely recommend to my family and friends.
JENNIFER C | Overall ExperienceThe staff was wonderful and helpfull. Best experience I ever had with Uhaul. Wll make sure we do business again and recommend this place to others. Thank you again.
Elard A | First ImpressionsI live in Texas I drove 15hours to the 15334 Cortez Blvd Brooksville Fl 34613 to store my SUV that had been in an accident while in Florida I stored on this property. I completed the paperwork to leave my vehicle at this Uhal location . Maybe 15 days later I received an email telling from manager & President of marketing telling me that I had 30 days to remove this vehicle from there Uhal Premises. NEVER A REASON WHY in the email I started calling calling leaving messages calling no response from this manager at this unit. It may have been 7 to 10 days later I receive a certified letter in the mail again stating the same thing that was said in the emaile THAT I had 30 days to vacate my vehicle from these premises with no reason again I tried calling and calling the customer service people were awful kept telling me they would send them an email and let them know that I was trying to get a hold of them never got in contact with them still to this day haven’t spoken to anyone I will NEVER USE UHAL AGAIN IM ONLY STATING WHAT HAPPEN WHEN I Finally was able to get a unit I won’t even begin to tell you the problems I had with customer service called them about the 30 to 40 just to try find a locating to stir my SUV . The customer service was NOT GREAT they gave me a storage unit to park my SUV in which was a storage unit for your furniture etc. IT would take to much time for me to go into GREAT DEATAIL ABOUT MY Experience with Uhal I did have to drive back to Florida 15 hours there & 15 hours back to Texas to remove this vehicle from this Uhal location SO MUCH WASTED TIME & ALL THE MONEY I SPENT & the MONEY I SPENT AT UHAL. SO UNHAPPY WITH THIS LOCATION & SO SAD. I will be sharing this experience with U-Hal with all family friends coworkers & anyone else that will listen. By the way I STILL HAVEN’T BEEN TOLD WHY I NEEDED TO MOVE Vacate my SUV OFF THESE Premises. Service POOR AT THIS LOCATION.
Sandra S | Overall ExperienceThe staff were friendly they help me well they suited my needs if I needed something again I'll be back again
James R | Overall ExperienceI need to file a claim for some things that got ruined and don't know how to. Your employee (Walt) is an incredible employee. I wish everyone had such great customer service and compassion! He is truly a gem and should be rewarded for being such a great example to others.
Kristine B | Overall ExperienceRaymond is a Exelent a very professional person beautiful actitud very patience I will recomend this place and this wonderful customer services
MARIA Q | First ImpressionsVery nice facility! Would recommend to Family and friends
Lee P | Overall ExperienceIt's hard to be positive when you're evicted on short notice and no alternatives are given!
Buzz o | Overall ExperienceIn ending our time at U-Haul the store associate Raymond was great on helping us close out our U-Haul storage space.
Sarah J | Overall ExperienceJust need to have access hours later for people who cannot make it by 7pm
Dawn P | Overall ExperienceGreat facility, great folks. Definitely recommend.
Rocky T | Overall ExperienceOffice staff were tremendous. Very helpful, courteous and professional.
Kurt s | Overall ExperienceThank you for making this easy
Sally S | First ImpressionsThe only issue i had was it told me there was going to be a lock in the unit and there wasn't. Good thing i had brought 1 just in case.
Samantha F | Online Move InThe Staff was very accommodating. Move in was very easy. Would highly recommend them to anyone.
Nadine M | First ImpressionsFriendly and helpful people. Will use this facility again
Rich S | Overall ExperienceI had never rented storage, Maria was awesome, gave me a convenient place, walked me through the whole process, very helpful and friendly
joyce t | First ImpressionsMarie is fast, efficient and a pleasure to work with. This facility is always clean too. Wouldn't go anywhere else!
Angela M | First ImpressionsThe staff was super friendly and very helpful my storage unit was clean when I first moved in never had no problem getting in and out hours were great I definitely use them again and recommend anybody to use them
Joann M | Overall ExperienceMarie, thanks for maintaining such a nice well organized facility. You and your staff are the best. BA from Michigan
Bud A | Overall ExperienceLocation was perfect for us, and the Saff was ALL VERY helpful and and Professional. I would use this location for future needs as well as continue to reccomend this location!!!!
CINDY & | Overall ExperienceThe staff coordinated our truck & storage making the move seamless. Thank you so much.
DEBRA R | First ImpressionsI needed a place to store my camper in an emergency. Mari Curths Went thextera mile to find me a spot. There was none available at the time. She made a bucnh of calls to get me a spot. She even went out of her way to returne my phone that I left behind My mind was not in a good place at the time. I also needed a tralier and car carrier at the time. They treated me with respect and were very professional about there business. All problems solved. Thank you U-Haul.
Harold R | Overall ExperienceWill definitely ask for this storage facility next time I'm in need of one. Thank you staff.
Nils R | Overall ExperienceThe people working there were very helpful and friendly. Storage facility was clean and secure.
Janet b | Overall ExperienceI had my unit for 4 years and never once had any kind of a problem or issue
MARY L | Overall ExperienceThe U-HAUL facilities was really clean and the staff was a top-notch customer service ! Marie went above and beyond assisting me and provide me an AMAZING customer service. She answered all my questions and helped me in the entire I was at the installation.
Nelson M | First ImpressionsMarie was ALWAYS courteous and helpful each time I spoke with her in person or by phone. She is very knowledgeable about UHAUL whether it be for storage or truck rental. Thank you to her for helping me and answering all my questions. Looking forward to using this location again hopefully within in the next few months with a truck rental.
Mary L | Overall ExperienceMaria Curtis , General Manager professionalism and resourcefulness is unparalleled!
JOE H | First ImpressionsFacility needs an updated gate.
Robin M | Overall ExperienceThanks to all the staff always grateful
Torres S | Overall ExperienceWhen I did have different issues they were resolved either through my local office or corporate.
Sherrie C | Overall ExperienceGreat people to work with
Denis H | Overall ExperienceChecked out of unit 8 days into new month and didn’t receive any prorate on the fee. Et they rented it out and was paid twice for the month. Definitely will rethink staying at a Uhaul storage facility again.
Kevin S | Overall ExperienceThe truck was in disrepair needed a larger truck but was told the larger ones were not available for longer moves.
clifford r | First ImpressionsWell maintained. Good customer service.
Neva S | Overall ExperienceManager Marie Curths and her staff were very professional, knowledgeable and helpful.
Michael N | First ImpressionsIt was a pleasure to have Marie help me with my transaction. I needed a storage room for use now, and we set up a future date for a truck and supply rental. She was very knowledgeable, courteous, professional, and friendly. TY, to Marie!!
Mary L | First ImpressionsWhen we arrived Marie was a tremendous help and held our hands thru a very stressful ordeal with our Moving Co. From Maine. We hold great respect for her and all she did. She deserves a million STARS.
raymond b | First ImpressionsLo único que no me gusto fue que había hecho una reservación y cuando llegue a la oficina de uhaul mi reservación nunca aparecio y me cobraron más por un storage más pequeño, creo que eso no se hace una reservación es una reservación .
Fernando R | First ImpressionsMarie was a great customer service person and very knowledgeable
JAMES D | First ImpressionsExtremely knowledgeable and helpful staff. Highly recommend this facility.
Cathy Y | Overall ExperienceEasy.
wayne m | Overall ExperienceVery happy with my experience. I will be recommending this place to everyone I know. Lots of great services are offered, the place is very clean very nice. Place is very clean and well-maintained
Chevelle B | First ImpressionsMarie is so nice!! We enjoyed meeting her. She was very helpful!!!
Sheila B | First ImpressionsThe manager at this facility is outstanding!!!
James C | First ImpressionsThe start of the rental truck beginning in Maryland was horrible and I had even thought about reporting to BBB The Maryland dealers were horrible, the first truck I was given was faulty and unsafe. The UHAUL customer service team were of very little use, they changed my info from the original contract that I wasn't even aware of until I arrived to UHaul Brooksville. . HOWEVER. Marie at the UHAUL storage unit was amazing. She calmed my nerves and made the remainder of my journey a pleasure. You can absolutely THANK MARIE for saving you a customer and restoring my confidence in using U Haul again. I can tell you that Marie is a pleasure to work with and very knowledgeable with everything UHaul. U Haul could certainly us more amazing people like Marie.
Cathy Y | First ImpressionsI would like to recognize Marie at the Uhaul facility located at 15334 Cortez Blvd., in Brooksville, FL. Marie is absolutely Excellent in every way you can imagine, her main concern was me, and my trip to Ohio, and she made everything easy for me, from renting me the 20 ' truck along with the auto transport, to moving out of my storage unit. I was elated & so very pleased to hear from my husband & son, that Marie was attentive to them and she even gave them water, she saved me a long trip back to the storage facility by doing something as simple as that. Marie had no idea the enormous amount of stress I was under moving back home to Ohio put on me, and that women has no idea how overwhelmed I truly was.From the time I walked in, she was patient, professional, kind & understanding, knowledgeable in all aspects of her job. She made me feel that my issue was also hers & we were going to solve each issue together one by one and we did just that. I want to thank God first & foremost for putting Marie in my path Marie
Warner T | Overall Experienceall went as expected
Steve G | Overall ExperienceAlways friendly and helpful.
DANA W | First ImpressionsGreat customer service!!
DIXIE L | Overall ExperienceOffice staff very personable and helpful. Inside areas always spotless. Would definitely recommend.
Billy W | Overall ExperienceMarie is great! Facility is clean and keep. Move in was super easy!
Katie S | First ImpressionsMarie Curths goes way beyond the normal to give excellent service which is rarely (if ever) seen today. It was a pleasure dong business with her.
Ronald T | First ImpressionsNone
Eugene S | Overall ExperienceGreat place to store things.
Eugene S | Overall ExperienceMarie went above and beyond to help us with a terrible situation at another facility. Her staff including TJ were nothing short of kind and compassionate during an incredibly stressful time. I hope they both get some type of recognition Susan Zealley
SUSAN Z | First ImpressionsGreat staff, very friendly.
Virgilio M | First ImpressionsI did pay in advance for 6/14/2121 and returned my space back on 5/24/21. Why do I forfeit my monies when I returned my locker early? You will be able to rent it out no problem as I was told by Marie. Can you please explain.
Ken H | Overall ExperienceThe automated system was difficult to get through to speak with someone. I tried 2 days in a row to call and cancel service. I finally just moved my items and left the door open to allow someone to see. Thank you
Rhonda P | Overall ExperienceMarie, we can't say enough to express our thankfulness to you for treating us more like a friend than a client. You literally went the extra mile for us to meet our needs. We would gladly recommend others to your facility.
Franklin a | Overall ExperienceMarie was awesome to work with and helped us obtain the right storage for our needs. She also offered to help us out when it started to rain!
Paul L | First ImpressionsExtremely helpful and very friendly. Top notch
Steven G | Overall ExperiencePatricia keeps this place in tip top shape. She is a true gem.
Angela M | Overall ExperienceGood place
James S | Overall ExperiencePatty always goes above and beyond to assist me in any way she can. I always buy my boxes from her and usually rent moving pads. She is awesome!
Angela M | First ImpressionsYes Patty was super professional Keep up the great work Blessings
Richard L | First ImpressionsVery professional . COVID-19 precautions taken . Much appreciated.
Billy W | First ImpressionsThe manager Patty is very proactive and puts in tremendous effort keeping storage well maintained. If I ever need storage again, I will go out of my way to get storage with her. Thanks again!
BOBBY S | Overall ExperienceThe manager is very rude and unfriendly! If I didn’t really need the ac storage I would have went elsewhere. She made a bad name for this company with me.
Savannah V | Overall ExperiencePatty Paradis is a wonderful person. She was always so polite, friendly and very helpful during my time renting a storage from her U-Haul facility. Thank you so much Patty if you're able to see this I greatly appreciate it so much. Take care and stay safe.
Thomas T | Overall ExperienceParty Paradise was the most friendly and helpful person I've ever dealt with at U-Haul. Not saying I was ever treated poorly but. Patty was definitely on top. Thank you again
Gary T | First ImpressionsPatty and Vivienne are some of the nicest folks to do business with.
James B | Overall Experiencegreat people, make this place great, Patty actually knew my name, as most of us know that's rare because most employees don't care about their jobs.
George D | Overall ExperienceBig Thank you to Patty for being so helpful and patient with me day by day.
Tanehya H | Overall ExperienceVivian was very helpful and informative about the facility!! Very nice employee!!
Karen Z | First ImpressionsWe learned that we had to pay a full month instead of a prorated rate. We had to pay a full month when we only needed one week.
Georgia H | Overall Experienceexcellent , Viv was the best cant find a better person for the job!
George D | First ImpressionsThis facility was very clean and convenient for us. Highly recommend!
Susan A | Overall ExperienceI was so glad I chose Uhaul storage. I knew my furniture would be safe in their storage. When it came time to get my stuff out,it was very convenient to rent a u hawk Hetherington that loction. Start was wonderful. I encourage anyone considering storage to use uhaul! Great experience!!
Janet L | Overall ExperiencePatti is the reason we chose this facility. She is SO very helpful and informative. She represents the company well.
Martha T | Overall ExperienceI have rented from uhaul many times and everyone has always been very friendly and very helpful, thank you
Linda T | Overall ExperiencePatty was extremely helpful and went out of her way to make everything easy.
Michael B | First ImpressionsThe only reason that I relocated was due to pricing. $174 vs $131.00!.
Ernest L | Overall ExperienceRenting a unit from this company is always a pleasant experience! My favorite part is the staff at this location though. They’re all so knowledgeable and very friendly! I’ve never had an issue and I will continue to go to them for my storage needs.
Cierra H | Overall ExperienceThank you!!
Gladys V | Overall ExperiencePatty is always wonderful to work with. I would never go anywhere else.
Angela M | Overall ExperienceThis place is super clean and very professionally staffed. I am a big fan. I'll be back next time I need a place for my stuff.
Heather B | Overall ExperienceThanks for the great service. Patty’s the best.
David T | Overall ExperienceThey allow me to go there from the woods next door where me an my anamal have no choice but to stay since the ex who brought me here from ga were he had me evicted I didnt ask to be here so could have to stay in woods an he did it illegally from the start I don't like him he is abusive an so I put a restraining order on him an he has broke it since he has been out of jail for battery 3 counts on me I reported it in mcdonough ga times and once already here in brooksville fl an there is sevelence video from the security cameras at the storage the cop said he would use as evidence still havent an he still Is free but yes met everyone here off of 50 an they are the niciest
Faith W | First ImpressionsOk
Jose V | Overall ExperienceI THOUGHT IT WAS A BIT TO PRICEY FOR STORING MY 6X12 TRAILER OUTSIDE.
Mike L | Overall ExperienceYoung lady was very helpful ,knowledgeable and friendly
John K | First ImpressionsPat was always helpful when I had questions.
patrica m | Overall ExperienceThe staff are awesome , and friendly . Patty is a great person to have as a manager of this facility.
Kimberly B | Overall ExperienceI appreciated the friendly staff and such a ckean facility for the last 3 years, thank you!
KRISTINA A | Overall ExperienceNa
Jacquelyn P | Overall ExperiencePerson behind the counter was very helpful and professional. Could not have had a better experience.
David D | First ImpressionsI have used this facility for storage and truck rentals and no matter who I deal with it is always with a professional approach.
Jay M | Overall ExperienceThis is my third occasion with U-Haul and it's been a wonderful experience each time. Big kudos to the facility manager Edward Kessler. He has displayed a high quality of professionalism and concern
Joe a | First ImpressionsI thought I had 24/7 access to my storage. I came early one morning, perhaps 4:00am. Tried front and rear gates several times but could not gain access. Thus trip from my new home in Inverness was
Michael S | Overall Experiencevery helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.
Brad a | First ImpressionsNice storage clean and everyone that worked there was polite and very friendly and helpful.
Mary S | Overall ExperienceVery positive experience, our first time using Uhaul.
Francis a | Overall ExperienceThank you, Patti!!!!
Ann H | First ImpressionsReps were always super friendly and helpful. None of our items were ruined and no pests were located in any of our things, I might have seen one spider. I would definitely recommend.
Gary H | Overall ExperienceThe manager on site was very personable and always helpful. She is a definite asset to U-Haul. - Nicke
NICKE G | Overall ExperienceCleanest storage my friends have ever seen!! I would totally recommend it.
Susan W | Overall ExperiencePatty was a great help and very knowledgeable.
Jim N | First ImpressionsPatty is wonderful to work with and always there to assist you in any questions.
TINE G | Overall Experiencevery nice and helpful manager!!!!!
Mike L | First ImpressionsEverything was great
Charles B | Overall ExperienceI left because I no longer have the RV That place and my spot was excellent Many thanks 🙏🏼
Mirza B | Overall ExperienceI was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.
Joseph D | First ImpressionsWill use again if needed.
raymond s | Overall ExperienceGreat
Mark B | Overall ExperiencePatty is a great asset to your company.Great job!!!!!!
Steven S | Overall ExperienceI rented my storage unit 4.5 years and from start to finish found consistently that Patty runs a tight ship professionally: the facility is always clean, smells good, and there is a welcoming feeling.
JANICE H | Overall Experiencenice personal staff as well
Donald D | Overall ExperienceSuper clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.
Marla M | First ImpressionsVery professional. They made my time with them worth it.
Joshua N | Overall ExperienceVery nice people,
Ray M | Overall ExperienceNice facility, friendly and helpful employee's!!!
Keith S | Overall ExperienceI would recommend this place to everyone.
Robert T | Overall ExperiencePatty works hard to make this facility run smoothly!
suzanne e | Overall ExperienceVery pleasant experiance.
patrica m | First ImpressionsI have used this u haul for almost 5 years excellent service always helpful Patty the property managers is great I would recommend this facility to anyone I have used others this one is the best
EDWIN B | Overall ExperiencePatty is a great person and manager.
RICH F | Overall Experiencelady there had a great personality is willing to help you in any way she possibly could I will do business with you again at any time
Wayne a | Overall ExperienceAffordable prices! Highly recommend
Jeffrey V | Overall ExperienceThe office staff always have notes that there out and when you needed sometimes they were were not there
Leonides A | Overall ExperienceI will definately work with them again if I need extra storage again. Very well run facility.
JOSEPH D | Overall Experiencenothing to say
bruce m | Overall Experience------
Gabriel a | First ImpressionsNice facility and personnel, we would use it again.
Jim R | Overall ExperienceI wish they had longer hours.
Andrea W | Overall ExperienceAwesome
Tracy O | Overall ExperienceVery friendly, answered every question that I had.
Ernest L | ReservationPatricia is a total professional and always provided excellent service ! Very accommodating, and I would highly recommend this storage facility. Thank you to Patti !!! :) :) :)
Kim a | Overall Experience*****
DONALD R | Overall ExperienceI recommend this company 100% I’m very happy with the price and customer experience
Maria B | ReservationNo Comments
Charles M | ReservationHelpful and friendly staff. Well taken care facilities. Would like to rent storage for our 34 ' motorhome as soon as they will have space available.
Luis & | Overall ExperienceOnly issue was moving out. The 24 hr access would have helped. The AM hours were not early enough, especially on Sunday.
Dana a | Overall Experienceunit to small
Gary o | Overall ExperienceThe
VICTOR D | Overall ExperienceThe management was so helpful to me. Thanj you
Jim H | Overall ExperienceKaren was helpful and is professional in everything she does.
SUSAN M | ReservationThank you for your services!
David B | Overall ExperiencePatty Paradees was an experienced and knowledgeable professional, as well as friendly charming and a pleasure to communicate with and work out the things that may need attention,Everyone there was f
pam z | Overall ExperienceFor 80%of the time we rented at this facility the back gate was missing. The 1st do to the hurricane and not sure on the 2nd. they told they were waiting for the check to come in the mail.
joseph m | Overall ExperiencePatty and her staff run a friendly and knowledgeable storage and Uhaul facility, I was only with them a short time but used their services several times and they always always greeted me with a smile.
Eric M | Overall Experience