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STEVEN CCustomer Reviews for U-Haul Moving & Storage of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and very helpful. It’s nice to see the U-Haul corporation hiring women drivers. I would definitely recommend U-Haul to friends and family.
Barb CThis trailer should not have been in service, in my opinion.
Donald SGood customer service.
PETER YGentlemen went beyond usual service to save me some time. Everyone was very pleasant and professional.
Kenneth SThe equipment was ready for pick up as we reserved. The truck was new and very clean. The staff was helpful in getting us all connected to the auto transport trailer.
STEVEN BEasy to use.
BENNETT PArrived early to pickup a trailer and was taken care of and back on the road quickly and efficiently.
KENNETH PUhaul does a great job. I loved also that all the people I worked with seemed to like their jobs. This was especially true on the Washington side. Keep up the good work, and thank you
Elyse Lnot a thing you did great!
SCOTT WNothing! Niki and the guys are all great very knowledgeable friendly and helpful. We live about 30 miles form this U-Haul location and pass several locations to get to them because of their service and commitment to the customer.
Janet SYou were great. Thank you for being understanding when I lost my entire ring of keys (still missing) and had to figure out how to get the UHaul to you in reasonable time. I will definitely rent from you in future.
DIANA PGreat job nice employees
MATTHEW RThe staff at this location where superb I'm having the equipment clean and ready to go after time or pick up and make sure that I was comfortable with the truck the mirrors were adjusted properly so that I could see where I was going when I need another U-Haul rental I would go back there
SCOTT DExcellent vs. SUB PAR for ACE STORAGE.
Matt OHelpful staff
Daniel SI always use the folks at this location. Whether for myself or for my work. You all should use them too.
Collette GThe team at this location is outstanding! I recommend this U-Haul to everyone I know because they go above and beyond to meet the needs of their customers. I feel they should be recognized for their excellence. I would like to thank them all and look forward to working with them for all my future needs should they arise!!!
JULIE JVery friendly and efficient
JAMES IThe amount of equipment available here is great and the staff are even better. Fast, knowledge and kind.
ADAM DThe dirtiest poorly maintained trailer I have ever rented! Very disappointing!!!
ALAN CQuick efficient service had everything I needed Very efficient my whole job was done in six hours. It was great.
CHARLES SPolite staff
DARREN BPerfect helpful service
STEVEN ENikki is a ROCK STAR!!
STEVEN CThe staff were fast and helpful.
ADAM DNiki and Nick were awesome!! I went to a storage facility near by but their one truck was already rented. He told me to check this place out and said the lady that works there is real nice. I will come back.
MARY WVery friendly and helpful customer service
AUSTIN FThe employees were VERY courteous, efficient, and I will definitely be returning! EXCELLENT service!
STEVEN CCheck-in was seamless the best experience I have ever had at any U-Haul.
ROBERT HDon’t use Abby’s mini storage. The guy there is very rude & no patience.we got our drop off changed to the McCorquedale rd drop off & they were Amazing!!
Jennifer DThe lady that help went above and beyond, was there to greet me and overheard my conversation about what I was going to do with the trailer, heard my delimma/concern for the size and upgraded me to the next size up so I didn’t have to worry about returning back wasting time. Super friendly, hooked up the trailer and reassuring I had everything I needed! Above and beyond!
NIGEL HHave de-ice. Windows were frozen
DAVID Shelpful staff.. Nicole is always helpful and Jeff as well. we've rented about 5 times in the last year and always get our trucks there. thx team!
JEFFREY JVery friendly, funny and have great customer service.
STEPHANIE WStaff was great. Super easy to get what I needed even with construction. Very friendly staff and helpful.
RICHARD BFees are not expected. But you know and just do what corporate tells you.
JESSE CDo not like the phone app. I will avoid this next time.
RODNEY LExcellent customer service by Nikki at the Burlington location. Very friendly and helpful. Would 100% recommend this location because of her.
JOHN FStaff was friendly, very courteous, and had me hooked up with a rental trailer and on my way in no time! Very well done! Thanks!
DOUGLAS LThis was my first time renting a UHaul and everyone was very nice and helpful.
TAMMIE YSuper friendly and helpful, I can't think of anything that would have made it better.
DEAN FNo need to improve, just maintain your current level of excellence and I'll be satisfied.
GARY CThe staff were so friendly and helpful. Nikki was great over the phone when I rescheduled my pick up multiple times over multiple days. She and the other staff were great to meet in person. My credit card company had me on hold 20 minutes and made me jump through several hoops to authorize the transaction. The staff was understanding and finally I got approved and was on my way. I will return to rent from this location because the staff are excellent.
BARTON LKeep up with how you are doing business, it's workin
EDWARD LI don't know if this response is for the trailer or truck I rented. The trailer was minus a bolt or nut!
Gary iThe fellow behind the counter was really helpful, courteous and fast. Much appreciated!
DEBORAH BNick did a great job getting us on the road.
Robert CService was great!
Gina HTy for good customer service
RAMONA CGood
RUSLAN BVery happy with the staff. I was greeted and treated extremely well.
RICHARD BI rented from almost every other U-Haul nearby as well. *THIS*. Location is the only one I've gone back to multiple times, and the only one I will rent from in the area if they have availability. How many stars can I give them? **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** . . . just not enough room for all the stars they deserve!
MICHAEL SVery nice employees and helpful. Organized facility and made pick up easy.
MAURISSA LThis is the best location. They aways have truck and trailers every time I need one. The staff is great and friendly. Never had an issue here.
JACOB MPut more trailers on Whidbey Island. I had to drive 40 miles back the other way to drop off my trailer then another 40 miles home because Uhaul had NO car trailers on Whidbey Island for me to rent. They were either already reserved or out of service for maintenance. You people built a huge complex in Oak Harbor. How about stocking it up!
JOHN DFast and easy. I will definitely use them again!
RICKY DThe person helping me was kind and helpful. I had a great experience.
JULIA HQuick, friendly and knowledgeable. Equipment well maintained.
STEVEN WI rent from here often when I just need a truck for something. It's been so great and the process is quick and easy. They are so kind and helpful!
JEAN D