The team members we're extremely helpful and had beyond great customer service Thank you for everything
MELISSA BCustomer Reviews for U-Haul Moving & Storage of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff
Jeffrey PContainer was due on a Wednesday but was not delivered until Friday. This was an administrative problem, not the fault of the delivery driver. There was no communication about this delay and I found out about it when I went to the u-haul location in Oak Harbor, WA to buy packaging materials. I felt that there should have been some type of compensation for this big inconvenience. The rest of the delivery process was a very good experience; the delivery person was very helpful and place the U-Box exactly where I wanted it. She was on time for both delivery & pickup, and notified me by text of her arrival time.
Joan BI had multiple issues including with billing (the math in the totals did not include ‘credits’ for prepayment of certain parts of total cost….so it looked like I owed something until the last billing milestone), dates in the app were not correct (example: the ‘pickup date’ showed 0/0/0001 for the month/day/year). Lots of misinformation about container drop off date/time, pickup date/time, and info about container status (eg: was told they were in ‘gentle ride transit’ on several different date ranges depending on who I called/texted). The ‘windows’ for container delivery/pickup were absurd - eg: between 8AM and 6:30PM - which makes it tough if you are trying to arrange labor). Overall, happy with the concept, but UHaul needs to work on the operationalization of their services. All the customer facing representatives I talked to however were extremely nice, polite and tried their best to help.
Edward RThe staff and location of UHaul in Burlington WA were all fantastic. Special shout out to the 2 amazing ladies who drive the semi that delivers and picks up the Uboxes, they are elite and exceptional. The leadership and team members at the Uhaul office in Burlington at the storage facility have top notch customer service skills . I would highly recommend them.
JESSICA MNothing I can think of
RODNEY NRyan was so helpful and efficient in checking me in for my drop off at Burlington U-Haul.
Brent CTop notch service. Truck drivers Eloise and Makela were very professional and friendly. Overall I was very impressed with the entire UHAUL staff.
WILLIAM MPersonnel at Burlington were great, especially the manager and employees in the warehouse. I had five boxes to pick up on three separate trips and never spent more than 15 minutes waiting.(Even in the pouring rain) I would definitely use U-box again.
CORNELIUS BThank you to Ryan Roberts who checked my vehicle out. He was very polite during the transaction and ran out in the rain to bring it to the front. When i returned it he spent a great deal of time helping me figure out a U-Box rental for my upcoming move. I really appreciated his attention to detail and the time he spent taking care of me. I really felt like a valued customer.
LISA BShiny new location with fabulous employees - Nikki, Nick and Saysha have great customer service skills! One change that truly would improve overall customer experience - clearly identify towing ability and whether the vehicle has a receiver or a welded ball. I reserved an 8’ pickup but ended up renting a 15’ box truck - don’t offer something as an alternative if it doesn’t have the same options!! Your website kept trying to give me the 9’ cargo van - which has no tow package!!
LISA NOur Box was supposed to be delivered in a Wed, then was moved to Thurs, then to Friday. We never received a call about the move to Friday. It arrived at 6:30 pm and our scheduled pickup was Sat. We had to scramble to find help for that day. Everyone was very easy to work with overall though. The late delivery was stressful as we were moving out of state a few days later. I would recommend UHaul again.
Robin HU-Haul's billing department is terrible. I was charged multiple times for things that were supposed to be covered due to mistakes that U-Haul made. I still have a charge I need to have reversed but I know it will probably take another 5 phone calls to get that to happen.
Merrie LNothing. Everyone was so nice and helpful. We’ve rented trucks from this location several times.
DARLENE CIt's always good
JOHN MVery happy with the truck and trailer rental other than the fact, it only had a quarter tank of gas… But that did make it easier to return without having to fill the tank
EUGENE SLooked like a new location, and the truck was exceptionally clean.
JOHN BLove this huge new facility. Check in was good. Didnt get served right away as 3 people were helping 1 client and the manager had to ask one of the others to help me. Otherwise was a good start. At drop off, we waited a few minutes for someone to come out and help us....but no one ever did. Very odd as at the Bellingham locaiton, they are well staffed and have good visibility to the drop off area and are immediate. So I took the trailer off and did the barocde thing in the rain.
MICHAEL HApp didn’t work too well to submit photos, but other than that, great service from employees!
Eric REasy to reserve or even just show up last minute. Friendly staff. Quick check in and vehicle was ready to go. No hassle and did everything we needed it for.
BIANCA SGreat company there very nice people that work here
BUDDY RThe crew in Burlington were great to us. Super nice and helpful. Went over and above to assist us in any way they could. This location is to be commended.
Robert GExcellent customer service. I will definitely recommend. Great price too
Rebecca CI was happy with the truck, it was clean enough, the only problem I had was the interior of the truck smelled like a cigarette smoker had rented it before me and it had bothered my asthma fairly bad so I was miserable for a few days. It would be nice to see a section on the form that ask if renting person was a smoker or not to maybe have a truck thats gonna be not health hazard for people that have asthma or on renogen, thank you for your time.
RYAN RI can’t say enough about Jeff! What a great helper I was exhausted when I came in to rent the truck from cramming a five bedroom three bath home into a three bedroom two bath home. The truck was an excellent condition and it smelt wonderful, you need to bottle that and sell it. I was a tad bit uncomfortable when the engine light came on and had to stop and drive in to have Jeff check the truck for me which he expedited expeditiously so I could get back on the road and finish what was a very long day.
LAUREL MCustomer service was fast and friendly. Got me in and out quick with no hassle.
BRIAN HCheck in and out process was unclear. Tried using app, but ended up having to go inside anyway. Person asked for same info I already put in app. Signage outside confusing. Where do I go to drop off? Lots of people working there walking around. No one took time to ask if I needed help. Just parked in middle of lot and walked in and waited for help inside.
Terry AAll employees I encountered were friendly, knowledgeable, and helpful. Couldn’t have asked for a better experience.
MARK MMake the office more obvious
DAVID LOutstanding staff and had a great service experience . The check in and check out was seamless . Very friendly staff .
PETER BAwesome customer service ,clean truck and check in and out a breeze! The best site to rent a uhaul in my experience with other sketchy uhaul rentals. Had some old trucks with poor braking and unserviced repairs at others but this Mount Vernon site was excellent 👍
Dawn Gawesome place and people
Raul AThank you for wonderful customer service. As always, clean cars and quick response!
LUUL AA very large and capable U-haul facility...lots of equipment available and an excellent drop-off point...
Jeffrey WThe tow dolly had one safety chain that was a little too long and rubbing ground and one ratchet that was really sticky and caused problems. I love the design of the trailer otherwise and had a great overall experience. And it's not like those things are big problems that I couldn't handle.
TERRANCE MSeamless, easy rental. I have been here previously.
JAMES HThe staff was very helpful, professional and courteous. I love this location, with a large assortment of options.
John Bawesome location with clean equipment and nice people.
Raul AThe entire staff has been very helpful.
EDWARD JThank you for all of your help. The entire staff has been great.
Edward JExcellent service Everytime at this location
RYAN RNot related to this location but if a truck wasn’t prepared for 24/7 pickup you need to have some kind of notification system! I spent two days waiting outside a truck that could’ve been ready for me and nobody could help
Liesl DReceiving agent came out to the truck, asked if everything was good, ensured I had all my belongings and if I had any questions. Drop off was friendly, far and efficient!!!!
Jim FThe furniture pads were wet and moldy.
John FVery nice location. It will be great once it’s finished.
Michael KGood prompt service. Easy self serve return area with plenty of maneuvering room.
AUGUSTO DHighly recommend. They always offer great customer service service.
CRISTIAN IGreat as it was!
KATARYNA OHad a little mix up with reservations but worked out in the end. I was a little surprised when we received them and they were truly wooden boxes. The doors definitely need replacing as it was difficult to close and lock them because they no longer fit.
Darlene HI have used U-Haul of Burlington for years and even after their expansion, the helpful crew takes the time to get things done right with a smile and great attitude!! Burlington U-Haul has raised the bar for rental companies in the area.
MARK HJeff was excellent in helping me gaining access to my uhaul boxes. He relocated the boxes to a more convenient area when we realize the current spot had too much traffic (cars passing thru). I highly recommend this Uhaul location to my connections. Jeff is amazing.
matthew cEveryone in the Washington part of the move was exceptional! We really appreciated Maleka who was our delivery person for several of the trips! She was terrific!
David B