The lock and entire lock plate was removed from the box at some point during transit. My things were not stolen or broken, but someone went thru them and they were moved around. The staff were super nice and gave excellent dwrcie, on person and over the phone the entire time. But it is very disheartening to know my things were not secure while in the care of Uhaul. We paid a lot of money for this service, and it is clear that the unit was not properly secured while in storage. Again, the staff we encountered were amazing, and I do not fault them for this at all. But, Uhaul should have better security in place so customers belongings are not stolen or gone thru. Again, this is an expense for our family that is difficult. I feel violated that my families things were rifled thru.
Amanda BCustomer Reviews for U-Haul Moving & Storage of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The same gentleman at the front desk helped with the origination and the return of the rental. He was incredibly helpful. He was courteous, careful, clear, and responsive. Great job. I will return here for future rentals and recommend to my friends. Thank you.
CHRISTOPHER KCustomer service was very friendly and helpful!
AUSTIN FIt's a really big location. It needs better signage. Also Google maps takes you around the corner instead of the entrance.
JOHN HNick helped us hook and un-hook our trailer quickly, efficiently and kindly!! Always a pleasure renting from this location!
TREVOR MEveryone at the facility was friendly and helpful
Kenneth HThank you for all of your help! Goods have not arrived yet.
David BGREAT teamwork, this is the second time this year we have used this facility, they are great.
Maurice FYou made it so easy to get what we need and the personal were great! Thank you.
LAUREL SEveryone was nice and helpful
Bay YClean the windows, they were so smeared I had a hard time seeing. When taking reservations over the phone,,,, and U-Haul said I could extend my rental in the app because I needed more than 3 days. Thanks a million. I could not extend it and my business is still needing the truck to move. I had to close down my business and not having the truck to move kinda hinders me bring out of the building on time. How can this be rectified? Katie Johnson 360-848-5290
Katie JI first judged this Uhaul because of a broken printer. I watched the crew as a great business.nice location and more than great customer service.
VICTOR SNothing. Always a great place to use.
Thomas RBest UHAUL
NICOLE SGreat customer service general manager Jeff and his assistance or fantastic
William CEasy and helpful.
CHRISTOPHER HVery nice, convenient location and super-friendly staff. I am looking forward to the upcoming opening of your on-site storage facilities.
TRACY WThis was our second rental this month, the people are really friendly!
RUSSELL MEveryone was friendly and very helpful. It’s nice to see the U-Haul corporation hiring women drivers. I would definitely recommend U-Haul to friends and family.
Barb CThis trailer should not have been in service, in my opinion.
Donald SGood customer service.
PETER YGentlemen went beyond usual service to save me some time. Everyone was very pleasant and professional.
Kenneth SThe equipment was ready for pick up as we reserved. The truck was new and very clean. The staff was helpful in getting us all connected to the auto transport trailer.
STEVEN BEasy to use.
BENNETT PArrived early to pickup a trailer and was taken care of and back on the road quickly and efficiently.
KENNETH PUhaul does a great job. I loved also that all the people I worked with seemed to like their jobs. This was especially true on the Washington side. Keep up the good work, and thank you
Elyse Lnot a thing you did great!
SCOTT WNothing! Niki and the guys are all great very knowledgeable friendly and helpful. We live about 30 miles form this U-Haul location and pass several locations to get to them because of their service and commitment to the customer.
Janet SYou were great. Thank you for being understanding when I lost my entire ring of keys (still missing) and had to figure out how to get the UHaul to you in reasonable time. I will definitely rent from you in future.
DIANA PGreat job nice employees
MATTHEW RThe staff at this location where superb I'm having the equipment clean and ready to go after time or pick up and make sure that I was comfortable with the truck the mirrors were adjusted properly so that I could see where I was going when I need another U-Haul rental I would go back there
SCOTT DExcellent vs. SUB PAR for ACE STORAGE.
Matt OHelpful staff
Daniel SI always use the folks at this location. Whether for myself or for my work. You all should use them too.
Collette GThe team at this location is outstanding! I recommend this U-Haul to everyone I know because they go above and beyond to meet the needs of their customers. I feel they should be recognized for their excellence. I would like to thank them all and look forward to working with them for all my future needs should they arise!!!
JULIE JVery friendly and efficient
JAMES IThe amount of equipment available here is great and the staff are even better. Fast, knowledge and kind.
ADAM DThe dirtiest poorly maintained trailer I have ever rented! Very disappointing!!!
ALAN CQuick efficient service had everything I needed Very efficient my whole job was done in six hours. It was great.
CHARLES SPolite staff
DARREN BPerfect helpful service
STEVEN ENikki is a ROCK STAR!!
STEVEN CThe staff were fast and helpful.
ADAM DNiki and Nick were awesome!! I went to a storage facility near by but their one truck was already rented. He told me to check this place out and said the lady that works there is real nice. I will come back.
MARY WVery friendly and helpful customer service
AUSTIN FThe employees were VERY courteous, efficient, and I will definitely be returning! EXCELLENT service!
STEVEN CCheck-in was seamless the best experience I have ever had at any U-Haul.
ROBERT HDon’t use Abby’s mini storage. The guy there is very rude & no patience.we got our drop off changed to the McCorquedale rd drop off & they were Amazing!!
Jennifer DThe lady that help went above and beyond, was there to greet me and overheard my conversation about what I was going to do with the trailer, heard my delimma/concern for the size and upgraded me to the next size up so I didn’t have to worry about returning back wasting time. Super friendly, hooked up the trailer and reassuring I had everything I needed! Above and beyond!
NIGEL HHave de-ice. Windows were frozen
DAVID Shelpful staff.. Nicole is always helpful and Jeff as well. we've rented about 5 times in the last year and always get our trucks there. thx team!
JEFFREY JVery friendly, funny and have great customer service.
STEPHANIE WStaff was great. Super easy to get what I needed even with construction. Very friendly staff and helpful.
RICHARD BFees are not expected. But you know and just do what corporate tells you.
JESSE CDo not like the phone app. I will avoid this next time.
RODNEY LExcellent customer service by Nikki at the Burlington location. Very friendly and helpful. Would 100% recommend this location because of her.
JOHN FStaff was friendly, very courteous, and had me hooked up with a rental trailer and on my way in no time! Very well done! Thanks!
DOUGLAS LThis was my first time renting a UHaul and everyone was very nice and helpful.
TAMMIE YSuper friendly and helpful, I can't think of anything that would have made it better.
DEAN FNo need to improve, just maintain your current level of excellence and I'll be satisfied.
GARY CThe staff were so friendly and helpful. Nikki was great over the phone when I rescheduled my pick up multiple times over multiple days. She and the other staff were great to meet in person. My credit card company had me on hold 20 minutes and made me jump through several hoops to authorize the transaction. The staff was understanding and finally I got approved and was on my way. I will return to rent from this location because the staff are excellent.
BARTON LKeep up with how you are doing business, it's workin
EDWARD L