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Latanya J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Canterbury
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't change a thing! Especially the people...excellent service!
CALEB FCustomer service was great and friendly!!!
CHERYL EBetter signage for pickup and returns
HARLAN WStaff was extremely friendly and professional
JEFFREY WHad a horrible experience at another location, but called this location and was able to get me on my way. From the start this location was friendly, knowledgeable and just plain wanted to help. Would not go to other location again(it’s closer) but would go to this location again. They know how to take care of customers.
Michael GNothing, the staff was the friendliest and worked hard to get customers taken care of quickly and professionally. I had a great experience.
JOSEPH CThe staff was wonderful
BETH KDon't change a thing!
CALEB FCobran mucho por solo rentar el camion para mudansa mas millas mas el gas y por si son digas teniendo la troc1
NOEMI C | Overall Experiencevery pleasant experience, and friendly Staff
SAMI SThe rental process was great. Mariah was professional and knowledgeable. I did not have a reservation. The return was just as fast and easy.
CYRUS Bgt a ticket because head light was out not happy at all
JOSEPH PThis is the second time that they actually took my money instead of giving me my deposit back last time I didn't even receive the deposit and from the looks of it it's happening again
VICTOR HStaff over & beyond
Donelle G | Overall ExperienceNOTHING!! Employers were READY to HELP YOU soon as YOU WALK thru YOUR COMPANY DOORS!!
ANNETTE JVery helpful, kind person to deal with. They NEED to clean the lot. As I pulled up to the front office and got out of truck I seen nails and screws on the ground. When i got home with the trailer I had a flat tire on my truck.
SCOTT GI was given a truck where the drivers door lock was missing. Also my truck was stuck in the mud I bought insurance when I called roadside I was quoted 450 dollars to pull the truck 15 feet so I made other arrangments
WAYNE MGreat customer service!
DONALD WMore chocolate please! 🍫 😋 ☺️
RENALDO PDon't change a thing! Fantastic service!
Caleb FGreat service always and I always rent my U-Haul van and will always come here to get my rental.
JOSEPH BMariah was outstanding and had such a great attitude. I was very happy with the service at all levels.
MICHAEL OGood drop off expericnecs
Karen LThe manager and her associates were all great helps and very informative with helping with booking as well as extending my U-Haul trip
BIANCA DOutstanding service
JEFFREY RMake sure your trucks are well maintenance before renting them out
LILLIE SHire better help like the gentleman that help me very kind polite and helpful
GEORGE JThe transmission shifted hard. But that was my only issue
WAYNE MThe young lady who worked with with me was very patient kind and knowledgeable at canabury mall Uhaul
CRYSTAL WWhen we walked into the store, at 9:30, no one was at the desk. We were looking in doors calling out hello and no one came until my nephew went into the garage, one girl came out and took care of us, and a guy came out a few minutes later and sat on some boxes behind us. The smell of marijuana was strong. The first truck they gave us had no gas (on EMPTY), so my nephew brought it back. They gave us another with 1/2 tank of gas, power steering was shot, brakes were not tight, and the transmission was slipping. it was scary to be in this vehicle when I drove it back to the store at the end of the day. I will not use this store again.
TAMMY BNothing staff was amazing.
LULA LEasy location, had everything ready on time were very nice.
BRIA JGreat Customer service and great prices
CHARLES WKeep reasonable rates
LUVENIA B❤️
PARIS MKeep up the good work
KHARRIS PPlease make sure the truck is FOUND and prep BEFORE a reservation. Obviously good customer service would be nice. Addition. Good drop off very quick.
DEBRA MYou guys help me put very good , thanks, all you did
MICHAEL MTruck was great and clean, service was impeccable, easy pick up and drop off and the staff was so nice and helpful.
Marc DThe Uhaul on 159th and Richmond in Canterbury Markham have a great team and customer service. Thank you Mariah McCoy and dream team . Team work make the dream work RaShawn,Traci,Tequan, Delissta, Steven and team I thank and appreciate you all. Tamika Rockett as well even though she relocated.
Shalonda A | Overall ExperienceThe person that was working today was HORRIBLE!!! A terrible rep for this location. His customer service was the worst I’ve experienced in my 47 years of living in this city.
Eugene CThe equipment we rented (Dolly’s) was not in the truck and when we were still charged for the equipment even though we contact UHaul about the missed ey
James CYou can help us load & unload - just kidding. All went well.
LAWRENCE SThe online service was great, and the 1-800 number customer service was also great. HOWEVER, the store location could have been better. I went in to pick up the van, and when I went, no one seemed to know what I was talking about. Then I picked up the van and had to hurry to leave because the delay of them trying to understand I had a reservation prolonged me picking up the van. I get in the van and leave out and while I am driving, the care ding. I look down to see the car is on EMPTY, like 7 miles away from E. I could not believe they gave me a van without ANY GAS. Then they ask me to fill it up and they will give me a $30.00 credit. I thought this was ridiculous. 1 it would have taken more than $30.00 to fill up the van, 2. They should have told me before I got into the van that it was on E, and 3. Why would you rent a van out to ANY, with it being 7 miles away from E, and not tell them about it? Very unprofessional and all it took was a little communication.
Nyisha HUHaul Equipment top shelf professional and Customer care service outstanding
KEITH WThe employees were very helpful and courteous!
ROBERT CNothing at this time
AARON RNothing
CHANTINIA RCustomer service at front desk was dry. The truck I had brakes went out while using truck. Truck started making loud noises from the rotors, I had to use emergency brake to stop truck and get it back safely to Uhual. I informed same guy at desk, he said nothing and just looked at me. Didn’t say sorry for anything. A lot could have happened. SMH! This is my first and last time using this location. I usually rent from Calumet City location and the customer service is very top notch.
SEAN CMaybe drive the truck around outside the lot to check for sounds or noise Over all my experiences is always good at this location. The staff is awesome and very friendly and knowledgeable. Thank you all for great work.
FELICE WGreat service
DAVID HOne day in went to my and hallway smelled like urine
faridah w | Overall ExperienceFront desk needs more help. I was there on a Saturday. Had only 1 person at the desk waiting on customers. She needed help. Otherwise it was good.
Scott TThis was the best uhaul experience, the staff was very helpful friendly and knowledgeable, the process was quick and easy
Katrina BCustomer service/ employee, Johnnae (excuse me if I misspelled her name), was excellent help. Needed help with key lock and truck seat and she graciously helped us! Great service. And easy process to rent the truck. Thank you!
Tannika MThank you!
JACQUELINE F | Overall ExperienceThere was issues with the check in system to access storage unit after hours.
tiayla m | Overall ExperienceThe general manager Mariah was amazing
CONSTANCE W | Overall ExperienceThe staff was wonderful! Storage Area needs to be a cleaner.
Raquel H | Overall ExperienceExcellent Service
eric r | First ImpressionsVery knowledgeable staff and friendly.
PEGGY H | First ImpressionsMice went through our things and damaged them.
CHRISTOPHER S | Overall ExperienceI cannot get into the storage because I don’t have the right pin. And the women there closed 10 mins earlier and never fixed the problem. They just opened the wrong storage. I still can’t get it.
KATRINA R | Online Move InNo comments
Latasha M | Overall ExperienceThe staff has always been great and helpful 👍 they are truly the reason why I keep coming back . Truly appreciate everything
Robert M | Overall ExperienceI moved in after the first when I moved out on the first they charged me $122 Dollars that's not fair I'm not there the month of March this is a rip off
earlene d | Overall ExperienceStaff don’t want to help very lazy
Christopher M | Overall ExperienceVery difficult to slide the latch to open the door
willie r | Overall ExperienceHello, I would like to especially thank Mr. Rayshawn R. for assisting and going above and beyond to assist me with my storage units. His follow up and attentiveness and sensitivity to my situation was unmatched like no other. My family even appreciates him as well. He is an asset your company! Thanks so very much Rayshawn R. May God bless and favor you in a special way!
Lashawn W | Overall ExperienceEverything in my storage bend was infested with RAT'S, there were RAT POISON and RAT POOP, in my furniture, clothes
Rosalind J | Overall ExperienceBesides going up on the price , and something with my unit door that someone supposedly hit and made it off track the unit was ok.
ashley h | Overall ExperienceStore manager and assistant were very pleasant and helpful
AUKEKO J | First ImpressionsI appreciate Jonesy Jonzz! He was so helpful and treated me with much respect! He went above and beyond.!
Chiffon W | Overall ExperienceManagement very professional and friendly along with helpful staff
SHANTAY B | Overall ExperienceNeed a garbage can outside storage door people had thrown Popeyes boxes nowhere to put it it's stressful enough have to store possessions so also that extreme late fee is outrages. No cheap storage spaces available other than that keep that first month free and U good consider my comments thanks send my 30 back for moving out sufficience
MYRTLE J | Overall ExperienceYou guys are great I just didn’t like I couldn’t get a free month storage an I had to pay upfront
QUINTELLA L | First ImpressionsArron was cool as a chicken
Sparkle T | First ImpressionsThe staff was very nice and friendly but my storage unit was not clean. It had a lot of paper on the floor. It was sub par.
Sharron D | First ImpressionsThe experience at U-Haul staff treating me very well always smiling kind considerate . Always greeted with gracious smiles the management staff and all the team members are fantastic phenomenal fabulous excellent marvelous magnanimous brilliant amazing awesome they are excellent ebullient enthusiastic when they take care of all customers that enters the Canterbury U-Haul establishment.
Stephen H | Overall ExperienceMy contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month’s extra payment back. I was refunded the full extra month’s payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.
MARSHA A | Overall ExperienceDante the store manager was an excellent person to work with
Erica L | Overall ExperienceGreat customer service
theresa B | First ImpressionsLove this place and the people that operate it good staff
TONYA C | First ImpressionsEverybody was great and made my process a smooth process when moving.
Vanesha B | Overall ExperienceI moved out 6/2/21 And not on 6/11/21
Juanita C | Overall ExperienceI was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.
LAWONDA P | Overall ExperienceI’ve never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.
Lori G | Overall ExperienceI was very pleased with the customer service, product knowledge, and professionalism of the staff.
ANNE S | First ImpressionsNo silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you
Solomon R | Overall ExperienceThe doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.
Feras M | Overall ExperienceDevonte has excellent customer service skills and goes above and beyond with patience
Lenora H | First ImpressionsCustomer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you
Sheila B | Overall ExperienceThe Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.
Renee H | Overall ExperienceThe staff was so helpful!
Jennifer H | Overall ExperienceThe staff were super friendly!
Jennifer H | First ImpressionsAn enjoyable experience with well qualified, friendly and helpful staff!!
JOE S | Overall ExperienceThe manager was friendly and helpful.
june t | First ImpressionsThe customer service was very good!!!#
James W | First ImpressionsVery convenient and hassle free
Katherine R | First ImpressionsNa
Folie L | Overall ExperienceI never had a problem when dealing with this location. Everyone was helpful.
Arlena W | Overall ExperienceGood customer services
Michelle M | Overall ExperienceMy storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.
Jore M | Overall ExperienceDon't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he
Shari J | Overall ExperienceI had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!
Jasmine b | First ImpressionsThe only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.
Sherita M | Overall ExperienceThanks you guys!
Breanna G | Overall Experiencethe representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor
laquandus h | Overall ExperienceGreat staff
Jessie D | Overall ExperienceKiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante’s customer service and professionalism. They are the best!
Rachel B | Overall ExperienceRude nasty attitude very unprofessional I will never come back!
Katrina G | Overall ExperienceI am not sure I received one truthful statement from this location regarding the delivery of my U-box.
Todd R | Overall ExperienceAm very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi
Lakisha s | Overall ExperienceThe young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"
Erica L | ReservationI had known problem
Howard T | Overall ExperienceCall me 404-379-2632
Tiffany C | ReservationRented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.
Trilise E | Overall ExperienceEverything was good.
Natalie N | Overall Experience.
Tyrone P | Overall ExperienceStaff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.
Ashley H | Overall Experience