Customer Reviews for U-Haul Moving & Storage of Canton

Rating:

5.0

Staff at this location are great! Helpful, willing and always pleasant

Rating:

4.0

Convenient hours.

Rating:

5.0

I was told that I would receive a $50.00 credit because I had to travel out of my way to pick up the vehicle. I do not see the credit

Rating:

5.0

Take away the mobile pickup option. Waste of both of our time when the locks don’t work and we have to go two towns away to find a U-Haul with real people

Rating:

5.0

Excellent customer service ! Easy and fast service

Rating:

5.0

UHaul should make the phone number reach the actual storage unit locations. It is unacceptable to not be able to reach the actual office where a customer pays to have a storage unit.

Rating:

5.0

I have used this location multiple times and never had an issue. The employees are always friendly and helpful. The facility and equipment is always clean and well maintained. Today I spoke with the General Manager about an issue I had with the Clifton Park location and he assured me that he would take care of everything for me and he did in a timely manner.

Rating:

4.0

It towed grate and was in top shape. Tires were good suspension was great. All the lights worked perfect trailer.

Rating:

5.0

Kyle was super helpful & accommodating

Rating:

5.0

Staff was knowledgeable and helpful. We have used this location in the past and will use them again!

Rating:

5.0

Great customer service!

Rating:

5.0

Matt was great to work with. Will be coming here next time I need a trailer

Rating:

1.0

My box was moved with out my permission and now it’s in another state!

Rating:

5.0

Lubricate the runners and wheels of the rear door. Simplify the How much gas should I put in it? question to Just leave it filled up.

Rating:

1.0

The man I spoke to was rude. I will never use Uhaul again. I tried to explain that my daughter was trying to scrape off the side mirror when the mirror cracked and a piece of glass fell out. We were having an ice storm at the time. All he wanted was to charge my credit card. I shouldn't be charged for this period.

Rating:

3.0

It took entirely too long for the transaction to happen. The person out front couldn’t help me. I had to wait for the person that was supposedly busy outback however, I was the only customer in the building. It should never take this long to simply get a trailer.

Rating:

5.0

I have used the Canton facility many times. The friendliest people and very helpful. This facility is one of the best I have been in.

Rating:

5.0

Great service, very friendly

Rating:

5.0

We run a delivery route, and we always appreciate how this location does their best to accommodate our needs when we have a break down and need a truck.

Rating:

5.0

Excellent service upon returning vehicle

Rating:

5.0

Friendly and courteous staff. Got in and out quick. The next customer will be pleased with their service.

Rating:

5.0

The staff member went above and beyond and never once complained or even made me feel like I was just a customer. My needs were heard and immediately address beyond expectations! Thank you Dave!

Rating:

5.0

nothing keep up the good work

Rating:

5.0

Kyle is fantastic! I cannot recommend this location more.

Rating:

4.0

To have fully cleaned off the snow from the back of the truck would have been a nice bonus (bumper and license plate) .

Rating:

5.0

Uhaul in SUNY Canton was AMAZING! They even double checked that I’d towed a large trailer before and offered tips just in case. They hooked everything up for me and checked my lights. The store was clean and well maintained and the 2 staff members so polite and kind.

Rating:

4.0

The workers were polite, but the truck had some issues. I don't think they are the fault of the workers. Someone smoked in the truck at some point, so there was a faint smell of cigarettes. The passenger seat belt buckle wouldn't latch. One of the workers came out to fix it and sprayed PB blaster in the socket and on the buckle. That didn't fix the issue, so she used a screwdriver to move things around in the socket. It worked fine after that, but the truck reeked of PB blaster for the entire 22 hours of driving. The back door of the truck is rusting. I think it just needs to be retired.

Rating:

5.0

No comment

Rating:

4.0

Just keep doing the good job. Thank you!

Rating:

5.0

Drop off was quick and easy.... no issues at all.

Rating:

5.0

Good experience!

Rating:

5.0

Good service an helpful, When I need a storage unit again I would cause u-haul , or anything else I may need. Great job to you all.

Rating:

5.0

I’d like to write about how amazing the staff at the Canton location are. The Unix options to deliver to another U-Haul and then store for a bit and be able to access it was amazing. I’ve dealt with the canton location a number of times and the staff there are above and beyond. A Note to U-Haul I noticed that my u box was wood and others were metal and looked more weather proofed. If possible adding in that choice between the two types of boxes on the app when renting would be helpful

Rating:

5.0

Matt is great to work with. When the national reservation office called to tell me my scheduled pick up was cancelled and I would need to travel 70 miles to get another unit, Matt figured out a way to get me on the road in 20 minutes.

Rating:

1.0

There was an error with my reservation in that i picked the trailer up early. I called customer service and they told me they adjusted the return date for me and that I was all set. I received calls from the Canton (drop off) location, and the man was rude. He said well this trailer has been rented by 13 other people and we need it back today. I tried to explain what happened and that customer service was aware and made the adjustment for me. He did not care, and I told him the trailer was enroute from NC to NY and it would be there the following day there was nothing that could be done. He said ok it better be here by 0930 and then we ended the call. I am glad I dont have to do business with this location as I would switch companies if so.

Rating:

5.0

Easy location to access, vehicle was in great condition and use. Thank you!

Rating:

2.0

Windows were dirty wipers all they did was streak Workers did not show me anything with the truck just handed me a key and said trucks out back

Rating:

5.0

Good experience and friendly representatives

Rating:

5.0

Really nothing! Employees professional and friendly/ quick! Went so smooth

Rating:

5.0

I didn't have any issues, polite and courteous employees. Had the trailer I needed for the day, had it hooked up in no time and I had no issues.

Rating:

4.0

Highly priced, and would call my contact reference when my bill was late before calling me. I found quite a bit of mouse feces in my unit when I cleaned it out, luckily I had mostly everything in plastic totes and nothing was ruined. Staff was decent to work with, when you could find someone. Could be more inviting. Glad I was finally able to rid of this bill.

Rating:

5.0

The UHAUL website is not the best

Rating:

5.0

Trying to call is a little confusing. I have rented from U-Haul in many different states and this is the BEST group I have ever worked with to date.

Rating:

5.0

As always, excellent service. Great communication, equipment was clean and ready to use, very easy to drop off and get my receipt. Thank you again!

Rating:

2.0

The owner Matt was the rudest person I've ever met, lied and said I was suppose to have the uhaul back the next day, which he never said that, he wouldn't honor the discount I was suppose to be given and called tbe extra numbers uhaul requires and threatened to report the uhaul stolen. He's very unprofessional. I will never ever use that location again.

Rating:

5.0

They forgot to give me the blankets, said I would get reembursed at drop off, ib FL, there they said t had to happen with the original uhaul..

Rating:

1.0

very disappointed. I called to cancel 3 times and they kept charging my bank account!!

Rating:

4.0

Had a very good experience. If I needed help, they were always there willing to solve the problem. When you entered the office, you were always greeted. Thanks for my time at uhaul.

Rating:

5.0

The guys at the Canton location have always been awesome to deal with. Matt and the crew have always been 100% professional and always a pleasure working with. Whenever i needed a rental i was able to get in and out without any problems. Good place and better customer service.

Rating:

5.0

Truck would need new universal joints as they would chirp each time taking off from a standstill stop. Otherwise truck was fine.

Rating:

5.0

The personal were very helpful and respectful.

Rating:

5.0

Matt runs a great location and takes care of all his customers. Great customer service from him and his employees.

Rating:

5.0

This location bent over backwards for me at the last minute after another location dropped the ball. I rate my experience A+ thank you!

Rating:

4.0

I was told it would take a little over 2 hours it took or 5 hours

Rating:

5.0

The U-Haul in Canton, NY was very helpful. Had to move items and thought the 5'x8' long trailer would be enough. When loading the trailer it became apparent that the small trailer would not do. Called U-Haul in Canton and requested a trade for a larger trailer. Good fortune! As they had one 6'x12' long trailer avialable. The trade was seemless on their end. My only hard time was that I am 30 miles to Canton and had to make the round trip there and back before packing. Made the trip and swapped trailers with zero difficulty. The folks at U-Haul in Canton were professional, courteous, and very helpful. Many Thanks to the team at U-Haul Canton!!!

Rating:

5.0

Excellent staff, excellent rental experience, highly recommended!

Rating:

5.0

Excellent customer service and overall attention to detail as needed.

Rating:

5.0

Matt and his team are outstanding to work with. My truck and car hauler were ready to go when I showed up and the paperwork process was very efficient. I would highly recommend utilizing Matt and his team at the Canton, NY Uhaul location.

Rating:

3.0

It’s tough to say how I want to review my experience today. We booked it very last minute (about an hour before pick up) which was super convenient that there was a truck available. We tried to get one from a closer location but they were not open today (a Sunday). So for starters, glad they were! Definitely is a plus! Had to help my mom move some furniture. Pros: location was open on a Sunday Had the truck I needed Was able to book it last minute Cons: the truck was disgusting. The cab looked uncleaned and had sticky stuff all over. Like spilled soda or something. Cab also smelt like cigarettes really bad. -had to go inside to get the key to the truck instead of it being left inside like past rentals I’ve had. An associate met us who went to the back to tell another employee we were there. We stood at the counter 10+ minutes waiting for the gentleman to come out to give us the key. -The app is just terrible. Check in is slow as heck. Pictures take forever to load up. Can only upload one to show condition at pick up when I could have sent many. Overall, it was okay I guess and if I was stuck again and needed one last minute and they were only option, I’d rent there again. However, I would check elsewhere first.

Rating:

5.0

Very thorough and friendly! They really know what they are doing and were very professional and went above and beyond for our hitch installation!

Rating:

5.0

Kyle and all the staff are amazing, always very kind and knowledgeable about the service they provide. Thank you Kyle!

Rating:

1.0

Initially contacted about August floods in Canton. Was told that I would be contacted after insurance company and headquarters representitive cut unit locks to access damage. I was never contacted and when we showed up to move stuff out of storage for the start of the SLU school year, the units had not been opened. We have damaged items. We were told that we would be receiving claim forms via email. We never received them. All in all, this has been an horrible experience that UHaul is not working to resolve.

Rating:

5.0

Fantastic facility and customer service. Highly recommended and thanks very much to a great team!

Rating:

5.0

I experienced nothing but outstanding service This was a great facility to work with everyone here went above and beyond Definitely would recommend this service

Rating:

5.0

I will place items in storage next year also.

Rating:

5.0

Matt I believe is manager there. What a pleasure dealing with him! Very knowledgeable, personable!!!

Rating:

5.0

My storage had been there since 2021 and my boxes and stuff was clean seasonal cared for at all times never did I have any trouble with U-haul always good to me even getting my stuff from one state to the other everyone one was so nice and wonderful to me

Rating:

4.0

I like u haul

Rating:

2.0

There was a roof / ceiling leak in my unit # 2331 that was not noticed until I was removing the belongings on 6/1. Two mattresses were significantly stained and were disposed of. My leather couch and one chair was also damaged by by the water leak. The couch and chair were higher end furnishings and were in like new condition when placed into storage. Manager explained to me that I had no insurance so Uhaul would not cover same. Seems odd to me that I would need to buy insurance for Uhaul's building issue.

Rating:

5.0

Very accommodating and polite person who helped us with what we needed.

Rating:

5.0

Great service. Very patient and helpful.

Rating:

5.0

All the U-Haul staff I dealt with over the time I rented the unit was always friendly, professional and ready to help. I would use your services any time in the future if I needed them again. Thank you and all the best, Ana Beider

Rating:

5.0

The dude was supercool. There was another dude, but I think it was a customer.

Rating:

5.0

Thank you for helping me!

Rating:

3.0

The man who rented it out really knew his stuff. However he went through the speech so fast I didn't understand or get some important information. So upon arrival we drove around a bit to figure out where the unit was and how to get in. And then I forgot to swipe my card when I left. So I am prob in trouble for that. Place was clean and looks safe to me. I also rented a truck so it was a lot of information all at once.

Rating:

5.0

Great service. Really helpful.

Rating:

5.0

Nate was a great help and provided excellent customer service. A better experience than I’ve experienced recently

Rating:

4.0

I rented unit 004, the hall way of the inside facility was well lit but the unit itself did not have a light. This made a flash light necessary.

Rating:

4.0

Very nice friendly staff.

Rating:

5.0

The staff are super, very helpful and friendly!!

Rating:

5.0

I had a very good experience. I was ably to see 2 different size units and Kyle was EXTREMELY helpful. He also noticed that I had not locked it correctly and quickly informed me!!

Rating:

4.0

People friendly and helpful.

Rating:

4.0

We had a unit for a long time (ten years!) and saw different staff come and go, many other occupants of units, etc. In all of that time, the facility was generally clean, well lit, easily accessed, and we had very few problems. That is such a huge accomplishment! So, so impressive. The staff were also generally friendly, available, and helpful. I would definitely recommend this site to anyone looking for safe and clean storage!

Rating:

1.0

You go into the store and it's so slammed with so much crap it's a maze to get around. Take 30+mins for anyone to even acknowledge you even when you try to go find someone you can't. Pretty sure the staff was so incompetent they can't even do simple things. 0 communication and cant even get anyone on the phone. I mean for christ sake the dude was on the phone for 30 min trying to figure out how to print a invoice. Suppose to be secure but yet still had mouse damage and dropping everywhere. It's was complete garbage.

Rating:

3.0

Matt St pier the manager of Canton NY office is very helpful and nice. He went above and beyond to help me.

Rating:

5.0

Everthing went smoothly

Rating:

5.0

Amazing service

Rating:

5.0

Great people and place.

Rating:

5.0

My answers in the survey above say it all. 👍🏻

Rating:

5.0

Matt greeted us and clearly walked us through the hours of access and all the details surrounding the unit.

Rating:

5.0

Accommodating and knowledgeable staff were able to recommend local contractors (locksmith).

Rating:

5.0

Very professional and willing to explain everything easily with no Hassell

Rating:

5.0

Good experience!

Rating:

5.0

I love how friendly and helpful the staff is!

Rating:

5.0

The staff was friendly and helpful. I will definitely recommend your business to anyone looking for storage.

Rating:

5.0

The day we needed to use the facility our very large dog's life was threatened and the eviction we were doing that day turned into a nightmare with only me to go with our 3 man crew to direct the removal of items and storage and the gentleman at the desk was very patient and helpful with me and he needed to be as I was in a confused and agitated state not fully comprehending everything but he explained all to my husband again later.

Rating:

2.0

There was a water leak and I wasn’t notified. It ruined boxes of family photos and a sofa. Nice got in my sofa and boxes. Horrible! I paid more to be in a good, secure building. Horrors!!

Rating:

5.0

Matthew was great and helpful. Storage unit is perfect!

Rating:

5.0

The furniture and other things were stored nicely. No damage has been seen. Except for a couple of communication issues our experience was a good. Thanks for everything. Babs Martin

Rating:

5.0

I have never had a bad experience with this facility nor with any of the several staff members with whom I have interacted. The folks are invariably courteous, friendly and well-informed. The facility is very clean and well-maintained and everyone seems eager to help with any inquiry or situation. I have been a self-storage customer at this facility for the past six years or so having moved from another facility in the area for the indoor, climate-controlled feature even though it's a bit farther from my home. Very pleased with this facility in Canton NY and with the folks who work there.

Rating:

1.0

Rodent droppings. Everywhere. In my storage unit. Also some rodent pee, chewed bits and a chewed cable of one of my electronics, what was a nest of some kind the vermin tried to make, and more droppings, in some of my boxes and bags. According to what I can remember one of the staff telling me, some college kids (who must have been complete idiots) were renting a unit and had brought food into their unit. Even though they were explicitly told not to, they went and did it anyway. Which, in turn, caused this problem. While the storage facility is secure, it apparently is not secure enough against vermin and idiots. It seems the staff tried to do what they could to be helpful and just gave me some kind of customer service number for my trouble. What, no refund or something? Gee thanks. If I were to ever rent from U-Haul again, their facilities would have to be ABSOLUTELY vermin-proof. (Couldn't hurt to maybe make them idiot-proof too.)

Rating:

5.0

The pick up of the trailer was great no problems the ride to here was very good no problems and the delivery date was very good it gave me time to unpack and to bring over the rest and no hurry to get the trailer back on time but plenty of time to get settled when I got there to u-haul the storage clean and will be heated and cool in the spring and summer I really like that thank you so much for making my trip a success.

Rating:

5.0

We removed our items from climate control storage and placed it outside while we waited over 2 hours in blazing heat for our friends who were moving it to Ohio. A very polite and courteous U-haul attendant came by and offered us to wait in air conditioned store with access to bathroom and cold water to save us having to wait in our truck and avoid using gas to keep our AC on. He highlighted security camera safety measures U-haul has which made us feel safe. Very, very thoughtful gesture that was greatly appreciated. We've used this Canton NY U-haul store and continue to be impressed by the service this location consistently provides. THANK YOU - GREAT JOB!

Rating:

5.0

Excellent communication and customer service.

Rating:

5.0

One way rental and a night & day experience. Called & Booked a specific location in Ottawa Canada and got confirmed a different location on the East side of city. I was traveling west. Not impressed with that experience. CANTON New York u-haul experience was of care, courtesy and professionalism. Manager understood our frustration, waived extra mile fee (that Ottawa wouldn’t do when we asked) and he genuinely wanted to correct a wrong. Very impressive. Summary: Ottawa Canada experience = 1 star Canton NY = 5 stars

Rating:

4.0

I would have liked a light in my unit. Staff was amazing. Thanks very much!!

Rating:

5.0

Very nice and accommodating. Clean facility

Rating:

5.0

I rented a unit for almost 3 years. My items were in the same shape as when placed there. There were no smells, no mildew, no insect infestations, no rodents. I am so appreciative of how Canton U-Haul maintains their property. Thank you for the peace of mind! Donna E.

Rating:

5.0

Matthew was very helpful and welcoming, explaining, patiently, how to operate the unit. I feel confident about the security of my stored items and the convenience of accessing the unit.

Rating:

4.0

Kyle was awesome. Happy to have gotten the service because I was in a pinch in between moving. Thanks UHaul!

Rating:

5.0

Quick service, easy shopping for supplies, and overall very convenient. Price is a bit high.

Rating:

4.0

Two weaknesses: 1) The alarm goes off every time I open my unit. 2) There is no response to #1. In other words, there is no security.

Rating:

5.0

it is always pleasant working with staff at the Canton U-Haul, they are very helpful and knowledgeable

Rating:

5.0

The staff was friendly and knowledgeable. I will be returning again to use this facility.

Rating:

4.0

My only issue was a bird pooped on some stuff 🤷🏻‍♀️ Other than that it was perfect. I’m not sure how the bird got in there.

Rating:

5.0

very convenient

Rating:

5.0

Amazing is all I can say. This was last min and they were so helpful and I’m greatful 💕

Rating:

5.0

Doreen and Dave are excellent Uhaul customer service representatives. They made the whole experience seamless.

Rating:

5.0

Everyone was pleasant and very easy to work with.

Rating:

1.0

The folks were extremely helpful. However, I think they should sell rodent/pest control items as well for the storage units. We had quite a bit of mouse feces scattered about on our boxes.

Rating:

5.0

Thanks for going out of your way to help me!

Rating:

5.0

Excellent service

Rating:

5.0

New York Uhaul is on point Virginia is NOT Sorry not sorry

Rating:

5.0

The staff was very busy upon my arrival but took their time and gave excellent one on one service. Extremely courteous and worked with me in renting a storage unit. thank you to the staff.

Rating:

5.0

Our items were stored in U-Box containers very securely for more than 4 months. Kudos to General Manager Matt DePier and his crew!

Rating:

5.0

Just need to get 24 hours access to the buildings and units up and working properly.

Rating:

5.0

The only negative comment I could say about the facility is that the internal storage units were not asseseable as well as outside, 24x7.

Rating:

5.0

Your customer relationship is beyond words courteous and professional . Thank you ! see you next year.

Rating:

5.0

Facility is clean and I would recommend to a friend staff was friendly

Rating:

5.0

Matt was so helpful and courteous!

Rating:

3.0

Not happy that I paid for another month lended up moving my stuff out & got NO REFUND 3 days into month & was told he was going to renting that unit out they are getting paid twice ABSURD.

Rating:

5.0

Extremely helpful staff.

Rating:

4.0

thank you all very much for your sevices you all very helpfull

Rating:

5.0

The staff there have always been courteous and helpful. The storage locker and its surroundings were always very clean.

Rating:

5.0

Matt was extremely helpful in setting me up with storage space -- calling back to follow up, and answering all of my questions fully.

Rating:

5.0

Excellent Accommodations

Rating:

5.0

Friendly, welcoming and respectful establishment! Pleasant staff. Clean location!

Rating:

5.0

The person I spoke with was very patient and kind.

Rating:

5.0

Excellent service and advice!

Rating:

4.0

Was very helpful and patient

Rating:

5.0

The representative who helped us was very professional and courteous.

Rating:

5.0

They did an excellent job keeping everything clean and accessible, even in snow.

Rating:

5.0

have just begun my connection with the U-Haul in Canton and so far I am very pleased .

Rating:

5.0

The staff are great!!

Rating:

5.0

Customer service was perfect

Rating:

5.0

Matt was extremely helpful and very pleasant to speak with. He explained the whole process of renting a unit. I would definitely recommend this location to anyone who is looking for a storage unit.

Rating:

5.0

I've used UHaul several times and regardless which state I travel, they've made the moves smoother. 💪👍💖

Rating:

5.0

Very friendly staff and helpful

Rating:

5.0

Patrick is a pleasure to work with! Everything is pristine at his facility. I cannot recommend enough!

Rating:

5.0

Great staff!

Rating:

5.0

Friendly and efficient service

Rating:

5.0

My order was cancelled prior to use. The staff was courteous, kind.

Rating:

1.0

Harrassed me for money saying I did not pay and threatened to sell my clothes at a public auction even though I payed in full back in May. Would never come back again.

Rating:

4.0

na

Rating:

5.0

My daughter and I are very pleased with your facility we’ve been renting from you for almost 3 yrs now

Rating:

3.0

In May, it was a disaster with the computers down. Then came an email of rates going up in the middle of students belongings in storage. Pick-up day - No one was near the counter to check us out.

Rating:

2.0

When my box was dropped off, they forgot to take the screws out, thus I could not open the box, after a very frustrating ordeal of getting it to my house in the first place.

Rating:

5.0

Eger to please great people Thanks

Rating:

2.0

What was booked was not even an option at this location and charged more for larger unit. Staff did not care, as it was last unit in college town. Uhaul CS told me to contact MGR at location. JOKE!

Rating:

5.0

Great experience

Rating:

4.0

Clean secure facility.

Rating:

5.0

Great service and on-time delivery.

Rating:

5.0

Very nice and helpful staff. I will definitely use the same facility again!

Rating:

5.0

Understanding, patient, and very courteous! I will definitely recommend and return to this location for services! Thank you!

Rating:

5.0

Nice staff

Rating:

3.0

The only problem I have had is the fact that I have not used the unit for the full month and I'm still being charged a full $100 for the month. I will not be back there to rent from them again.

Rating:

3.0

A couple of the boxes didn’t have very good locks but we made it work. Also you should advertise the size of the interior of box not the outside

Rating:

4.0

I placed my stuff in storage for two months. Luckly you get a month of storage for free when you us a uhaul vehicle. The uhaul people answered all my questions. I am so glad I used them. It was easy.

Rating:

5.0

Great service overall.

Rating:

5.0

I never had any worries about the items in our unit. It certainly made going to college far away from home a lot easier. Thank you!!!!

Rating:

5.0

Except for the billing snafu at the end this was a wonderful experience and we appreciated having this space for over 4 years. Thank you.