Keep up the good work everyone!!!!
john B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Carrier Circle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A nice facility in a convenient location.
Stephen R | First ImpressionsFast friendly service, they disconnected the trailer I rented and had me on my way within a few minutes.
Paul CThe app for pick up did not work because we tried to pick up the van later than our scheduled time. Also the key was not in the lock box so we had to come back the next morning to get the van. Over two hours wasted. Staff on phone and in person tried to be helpful but it was very frustrating.
KELLY DVery happy with my choice to rent from U-Haul.
James Y | First ImpressionsSuper friendly and helpful
MATTHEW G | First ImpressionsGreat experience
Peter PPeople there are excellent. They know me by name. They treat you well. They took very good care of me every time I come in there
GENE MWe aren’t moving in until next Tuesday 4/29, but everything has been a pleasure to date, and dropping off our moving truck at your location last Summer after renting it here in SE Michigan could not have been easier or more convenient.
James D | Online Move InIt was above average/excellent for most of the time but then rats came in and a lot of my stuff was covered in rat feces & urine and therefore had to be thrown away.
Amber T | Overall ExperiencePlenty of inventory. Great location with friendly staff.
ADAM HPersonnel are always friendly and helpful, even when they are the busiest.
EDWARD BThe staff is absolutely amazing and I found the facilities to more than satisfactory, especially the security and cleanliness.
Christopher E | Overall ExperienceIt was dirty inside but what great job by U-Haul. Wishing you and your team of professionals the best!
JAMES PEveryone I have dealt with is super friendly and helpful. Fantastic place .I feel very safe.
Julie S | First ImpressionsThe staff were awesome - very helpful and nice.
STEPHEN CRequested my storage unit to be closed on the 16th and it took over a week for it to close in addition to charging me an extra month plus a late fee.
Samuel W | Overall ExperienceVery nice staff and rental of the moving truck.
JAMES FEasy process and very professional, polite staff.
ADAM HStephanie was awesome
Kelly T | First ImpressionsCustomer service representative were very helpful and provided outstanding service!
MICHAEL PNothing all was good
EVELYN CMuy amable todos los empleados 💯
Gertrudys P | Overall ExperienceHaving to walk through a maze of box displays was a bit "cattleshoot" like, however, the service was fantastic. Tge counter person " joe d" was super friendly, knowledgeable, and helpful. I bet he comes from good parents...
JOSEPH DJust keep doing what you are doing. I appreciate it.
VERNON MThe auto Transport trailer i got had one plate light out on it. Everyone who was working the night I picked up seemed so miserable and like they didn't want to help me
Easton Mlove everyone there that works for U-Haul on Thompson rd. in Syracuse Ny
ANTHONY EI don't really know what to tell you the people there are very nice very accommodating everything is always perfect there I go there a lot thank you
STEPHEN VThe stores was super busy yet the stay was very friendly and accommodating! Well done and thank you so much!!
CHRISTY RThank you
DANIELLE M | Overall ExperienceStephine was awesome! Very helpful!!
DALE SVery easy to access and I felt safe with the locking doors and well-light area. All employees were very helpful and knowledgeable!
Cheri R | Overall ExperienceVery helpful, efficient and courteous personnel.
EVELYN CThe gentleman who setup my trailer was top notch. Take care of this man.
MICHAEL AWe had a great experience.
TIMOTHY Sstaff was very helpful on a cross country move. truck was like new. everything went smoothly!
RONALD JNothing at all . This location has it together. I do a lot of business with this location and James is always very knowledgeable and helpful. U-Haul customer for life !!!
ANTHONY FOnce again , soon as I walk in someone is ready to help me. When I returned truck , they got me checked out asap. Safe parking lot to keep my vehicle while renting a uhaul truck. Simply the best uhaul store I go to and I use uhaul alot.
VERNON MNothing I would recommend at this time.
SHARON MThese people are great. I am here several times a year to rent a truck for an afternoon. Always a quick in and a quick out. These people know their job.
JOSEPH PStaff provides excellent customer service.
Sharon C | First Impressionsgreat service
FRANCIS JExcellent service
CHRISTOPHER DWe dropped off our equipment late in the evening at Thompson Rd UHaul. The drop off bay was clean and well lit. We were promptly met by a UHaul associate who unhooked our trailer and signed us out.
BENJAMIN CStaff was amazing when I picked the trailer up. Both the female desk employee and the gentleman working out back helped hook up the trailer. Extremely not impressed with the young man and other gentlemen even I returned the evening though. The young man working couldn’t bother even looking up from the counter. The older gentleman working simply told me to go park the trailer where I found it earlier and unhook myself. Neither even offered to help lift the tongue off of my hitch with me. It was clear that I was bothering them being there 30 mins before close. Not how I wanted to end a long day of moving.
ANTHONY PPersonnel very professional and very quick at getting things done paperwork wise and answering questions.
EVELYN CFacility was very easy to find. Lots of parking spots available. Attendants were very friendly and helpful. Our rental van was clean and had a full tank. We had used the online app so all of our paperwork was in order. Return was fast and easy.
Patricia ANot a thing everything was great
STACEY AStaff members were wonderful. They were patient, kind, and competent.
BRIAN LThe customer service was great. The processing time was quick.
MICHELLE AEverything was excellent
PHYLLIS RFriendly & knowledge. Highly recommend!
MACKENZIE ENothing Best Uhaul I have been to, and I have been to several. Great service, quick, don't keep you waiting., nice parking lit to park a car safely.
VERNON MI love U-haul !!! Always a great experience. Always have what I need , very accommodating and great pricing !! U-haul user for life !!
ANTHONY FThe mileage and fuel levels were incorrect. If I didn’t take a look to verify the mileage and fuel levels I would have been charged for extra miles and gas. Your agent was very helpful and willing to make things right. Thanks for posting your sign reminding customers to verify that the truck is in good condition, gas level and mileage before leaving. Make sure you confirm the mileage and gas level before leaving.
LISATEEN MThey’re very polite, the best service that I have ever renting… thank you very much
NELSON EWhen I arrived at the store one of the employees behind the counter appeared less than friendly implying that the equipment I was there to rent was already reserved. The reservation on it was mine so she was somewhat correct. This same employee than was having a Facetime conversation with someone on speaker phone right at the front desk. I just felt the this was not appropriate. The trailer I used than would not release one of the straps for the wheels. The hardware was rather rusty and did not seem to be maintained. The other side appeared it had been replaced and worked flawlessly. As I only had a short window to use the equipment I was forced to use with only one strap. Issue was reported on drop off
DAVID CJames Johnson and his team provided a great service. I recommend everybody uses them and I’ll tell everybody to use them if I can give more than five stars I would.
AARON SHad an extremely positive experience with a very friendly and helpful employee at the desk.
Patrick KVery convenient to get to price was pleasant safe environment and carts were on the money
Khalila A | Overall ExperienceAll reps were pleasant to deal with. The equipment was was in excellent condition.
Edward SBe decent to your customers and not try and charge them for insurance they don’t need to pay for in the state of New York.
ROBERT LEverything went very smoothly from pick up to drop off. I can’t think of anything else that could have improved my rental experience.
PATRICIA AEverything was easy!!! Staff was great
Shane BI have used the truck rental and storage before, always a pleasant and convenient rental experience! I would highly recommend them!
Janet V | First ImpressionsThey have been an excellent between storage and vehicle rental in recommend this facility to anybody that needs storage
Ray G | Overall ExperienceThere was a mouse contraption outside of my unit that made me nervous. But my overall experience was excellent.
rosalee s | Overall ExperienceStaff and ownership at this facility are terrific. They bent over backward several times regarding some difficulties I had scheduling my move. I'd give them all the highest rating.
Daniel P | Overall ExperienceGreat place. Great people. Great experience.
Joesph D | Overall ExperienceGreat service! I would highly recommend it to anyone in need.
Martina S | First ImpressionsJames Johnson and the rest of the staff very courteous and helpful. Peter
peter s | Overall Experiencevery helpful staff
Daniel P | First ImpressionsGreat staff. Clean and flexible hours
Quadir D | Overall ExperienceThompson Road U-Haul excellent establishment, .having an autistic is a handful in itself, but to have employees that treated him nice was very special thank you great job.
Andrew B | Overall ExperienceStaff was friendly and very willing to help!
David V | First ImpressionsThe price was perfect. The front desk people were very helpful. I was happy to know that my items were safe and secure.
HELEN G | Overall ExperienceHelpful staff!
Steven N | Overall ExperienceI've actually enjoy going there to get my painting tools. Clean, welcoming, secure. People are friendly and go way above above and beyond to help. One of the Best customer service I've seen in a while.
Gabrielle S | First ImpressionsSuper-clean large facility with load-in bays to keep you out of the weather, very convenient to the highway. Friendly, helpful staff and a complete array of moving supplies!
David A | First ImpressionsI wouldn’t recommend anyone to
rodney b | Overall ExperienceThe staff made the process very easy and was intuitive of each customer and even my personal needs and offered a unit that would be more convenient for me. I definitely recommend it to anyone who is interested in storage.
Kimberly J | First ImpressionsThanks for the help with getting this set up.
Sherilyn S | First ImpressionsVery well maintained facility. Nice staff people. All questions were answered with detail and patience. And the price is very good. Definitely will choose here if I have need.
Zhen T | Overall ExperienceThe whole staff in this location is awesome, professional, accommodating and very nice people. They really care about their customers and they are very organized. Thank you to James and Chelsey!
Iris B | First ImpressionsI thought all was good until I went and got all my stuff a year later. Mice had been in my unit and ate a chair and ruined it. When I opened the door I found a dead mouse and there was mice poop all over the place. Not good. Should do better then having people's stuff ruined that pay $100 a month for storage.
Hollie G | Overall ExperienceGreat service
Donald C | First ImpressionsHad movers empty our storage room. Your staff was amazing. They opened the lock for the movers, they were able to get in and take care of everything
STANLEY G | Overall ExperienceStaff was very friendly and accommodating! Only gripe, I would have preferred 24 hour access. Everything else was everything once could ask for. Very clean, temperature maintained, and convenient.
Gary M | Overall ExperienceJust Thank you .
Susan R | Overall ExperienceAs I have been using this space over the last year and a half, I have noticed increasing amounts of mouse droppings in my unit. I could see where mice had been in some of my boxes due to the presence of droppings and chewed packaging in addition to lots of poops on the floor. In the past year and a half, I was always in a hurry to get in and out due to my work schedule out of town. I, finally, notified Management yesterday and was moved to a new, clean unit. I, recently, returned a rental trailer expecting to have a month free rental. I would like that free month applied to the month of March since this is my last month in the space and I had to move due to all the disgusting mouse poop. I plan to remove all I things the end of the week into another U-Haul trailer.
Melanie S | First ImpressionsThe staff was very nice and helpful.
jeffery b | Overall ExperienceStaff is rude and commits violations of the law harassing and stalking people.
NICHOLAS H | Overall ExperienceOur gal that helped us Friday was knowledgeable and helpful! She’s a keeper for sure!
David L | Overall ExperienceJames runs a great facility, he has always been very helpful as well as all his employees. I use this facility for rentals of equipment whenever possible.
Gene V | Overall ExperienceNice guy did a great job explaining everything to me. I’m sorry I don’t know his name he was African American
Latawana W | First ImpressionsStaff went beyond what I expected , always helpful and understanding, I would use this facility again and again. Thank you for being great
PHYLLIS R | Overall ExperienceWonderful staff went above and beyond!!!! Would give more stars if I could!!!!
Tyrone R | First ImpressionsEveryone we worked with was fantastic but
STANLEY G | First ImpressionsGreat staff with so many customers not knowing what they are doing ! They.really help everyone to the best customer service !
MAX D | Overall ExperienceThe facility was well lit & very clean. The entire staff was very helpful & pleasant. We found absolutely nothing wrong with this operation! Thank you to all the people involved!
Debra C | Overall ExperienceTruly appreciated renting from UHaul
john b | Overall ExperienceThank You!!
KIMBERLY A | Overall ExperienceI would rate excellent, if it wasn't for deceiving, impersonal Jack. Manager Johnson was very helpful, and professional
MARK D | Overall ExperienceGreat service from the staff and she even gave me a convenient space
DANIELLE M | First ImpressionsThe greatest staff I ever met, within a U-Haul industry. Excellent!
Lloyd R | First ImpressionsIt’s a basic 10 x 10 space, same as most others. Glad I was able to get one
David V | First ImpressionsSo far I’ve used this facility 2 times and it is the best storage place to use. Lots of room very accessible. Very affordable. 👍🏻👍🏻. I’ll be back next summer
Gary R | Overall ExperienceExcellent customer service
Leshonda A | Overall ExperiencePerson that checked me out was excellent sorry that I didn’t catch his name the entire facility was extremely clean and efficient
Donald C | Overall ExperienceLady at desk was super busy as she was the only one working with a lot of customers however she helped everyone in a timely fashion
Shanette L | First ImpressionsI've used this facility twice and both times, they upsold me because even though I made a reservation, they had run out of the storage unit size that I requested and had to give me a larger unit (and also charged me the price for the larger unit.). There is also a mouse problem and there were quite a lot of mouse droppings (along with dead mouse) in our unit.
Alicia H | Overall ExperienceRat droppings all over our belongings and in boxes.
Christine N | Overall ExperienceMr. Johnson was great! Walked through how to access facility, security protocols and how to lock the unit. Very detailed and helpful throughout the process.
Robert S | First ImpressionsVery assistive staff!
KIMBERLY A | First ImpressionsJames and his staff were always extremely helpful, friendly and professional.
Kathy H | Overall ExperienceJames was a very helpful person
Gina S | Overall ExperienceI was very pleased with the storage facility and the staff was very accommodating. I appreciate the fact that the facility is climate controlled. I would definitely use UHaul storage again if the need arises and have already recommended it to others
Jeanne I | Overall ExperiencePleasant moving in experience. Stephanie was great!
Jamie C | First ImpressionsGreat facility and staff.
Jim C | First ImpressionsReserved truck & storage online was told online with reservation 1st month move in was free. Upon picking up truck it took an 1/2 hour to process contract, so I lost 1/2 of rental time. When arrived at storage facility employee was new and left alone in office did not know how assist me. Another employee walked in and was very rude and kept stressing that I was not getting the 1st month free although I had screen shots of my reservation and the info provided via email.
Makeba B | First ImpressionsThe only issue I have is the alarm goes off every time I open up my storage room door. I am checked in so I have no idea why ??
Hollie G | First ImpressionsHas been our go-to for storage ever since our daughter started college there. Always available and staff always helpful. Will keep coming back.
Mary R | Overall ExperienceThis was the only facility that had the right size room available at a reasonable cost. It provided inside climate controlled and first floor access and security
Gary R | First ImpressionsService was remarkable and the person who took care of us was wonderful
Donald C | First ImpressionsStaff and GM very nice place was clean
Jerome W | Overall ExperiencePete was GREAT! Super helpful and very pleasant. Thank you!! :)
Nicole C | First ImpressionsOverall great service!
Steve N | Overall ExperienceI felt confident my items were secure during my storage room rental at the Thompson Road, Syracuse location during my 4 month delay of moving.
Lou E | Overall ExperienceMice damaged and left droppings in all of my belongings. I had to throw out clothes, furniture, rugs etc. My child found a dead mouse while moving out of unit and a mouse was live and well when I went to remove my lock and clean unit out. Staff (managers) were not understanding to the situation and did not respond to emails/calls or help in anyway.
Shy M | Overall ExperienceAll the employees are amazing!
kristen s | Overall ExperienceExcellent service
Gerald s | Overall ExperienceI want to commend James, the manager...he was always pleasant & could easily figure out a solution (when the UHAUL 800 number made mistakes, over & over!). He went above & beyond when my moving crew, along with myself, left behind slats for an antique bed. He placed them in a Safe area vs the dumpster.. it took me a couple of days to even realize they were missing. I'd use this facility again in a heart beat. I'd like to mention Jack too...he searched high & low, including the dumpster on my behalf.
RENEE S | Overall Experiencemy complaint is the cost.
Kimberly C | Overall ExperienceWe were able to access what we needed, as well as the movers were able to access what they needed in a timely manner. The price is reasonable and we were satisfied. Thank you so much for what you provide for the community Karyn Herrmann
Karyn H | Overall ExperienceEmployee Peter Arnold was very very helpful!
lori v | First ImpressionsAll I’m waiting for is a free month on my storage sense I used the uhaul and my money back from returning the truck in two hours
kristen s | First ImpressionsJames Johnson was a great host!
Gerald s | First ImpressionsMr. James Johnson and Ms. Cassy Lopez were exceptionally helpful and supportive during a very difficult period for me. Having left deplorable living conditions with my former roommate and having difficulty finding a new apartment, I spent two months in a hotel uncertain of what the next day would bring. Mr. Johnson and Ms. Lopez were supportive, reassuring and informative. Indeed, they helped me through to the other side. Now I have found a new home and will forever be grateful to the wonderful staff of U-Haul of Thompson Road. Thank You.
Anthony G | Overall Experienceprofessional and help entering building
Scott M | First ImpressionsThe U-Haul team were friendly and helpful.
Lila N | Overall ExperienceVery professional and Courteous
RICARDO B | Overall ExperienceGreat people
John K | Overall ExperienceMice droppings and my plastic bags were chewed in by mice
James W | Overall ExperienceThe staff was friendly and helpful from the start!!!
Clifford H | First ImpressionsThe rent is a bit high
Lenworth D | First ImpressionsEverything was fantastic. The only issue was with a couple of the bay doors not available. It appears they needed repairs.
Richard C | Overall ExperienceEverything worked out great for a 3 month storage
Mary R | Overall ExperienceWe forgot our key James at the Thompson circle location was so helpful
STEPHEN M | Overall ExperienceIt was a large facility clean environment. The rental rate was better the several other storage facilities in the area. The automatic garage doors were a little problematic Other the that no problems. It was a great service and will use it again.
Gary R | Overall ExperienceWe had a wonderful experience. This was our last move-in at Syracuse so we do not have additional storage needs. We will recommend this facility to others as it is close to the university, clean, and secure. Thank you.
Alicia C | Overall ExperienceEasy online reservation, smooth check in and the staff was extremely helpful showing me the facility and how to get into my storage unit.
Jesse J | First ImpressionsUsed storage for a year. Great rate, friendly and responsive staff.
Khadean M | Overall ExperienceThe staff was wonderful.! Especially James!
PENELOPE L | Overall ExperienceThank you !
jerry R | Overall ExperienceVery helpful staff that took extra time to familiarize me with their facility.
BOC D | First ImpressionsThis is our first experience with U-haul and storing things for our college age child. I didn't know a lot about the process and James was very helpful.
Megan B | First ImpressionsEveryone working there was really nice and helpful.
Casey K | First ImpressionsThe facility seems very well maintained and secured, the guy there was very nice and as helpful as he could be being the only guy on. Could tell he was a little overwhelmed but he did an excellent job maintaining professionalism and getting the job done. Could have used a little more guidance on how things work moving forward such as how payment works but it's nothing that we can't call on to find out. Working in retail I try to be more considerate and aware of situations as there are people who are rude and expect "fast food" type service everywhere they go and don't realize things take time and there were a few people like that in the time frame we were there and the employee managed it very well. Overall was a smooth experience.
Austin Y | First ImpressionsFriendly, helpful staff.
Christopher D | Overall ExperienceQuick n easy. Friendly reception, assisted with last minute changes to a larger storage capacity. I love the fact that the storage units are inside n climate control, which by the way, is at an Xtra low cost fee, convient hours of entry, bathroom on site, Loading Carts w/wheels, for usage😊 1st Month free, appreciated the perk. Pricing was a bit lower than the average but very clean and efficient for my personal storage needs. Thank You U-Haul, Your the Best. Thompson Rd Location!
Sondra S | First ImpressionsEveryone here is extremely helpful
peter s | Overall ExperienceGreat 👍
MICHAELP P | Overall ExperienceJames couldn't be any more helpful! He is an asset to your company and you should be so grateful he is with your family! I will recommend your facility to everyone. Thanks Bob Prove
robert p | First ImpressionsJust one incident, where there was a mixup in payments, but Mr. Johnson resolved that and I was very satisfied. Everytime i had to go the staff was excellent, would I use UHaul again, YES1!!
Phyllis R | Overall ExperienceThere was mouse crap all over my furniture chair.
Paris B | Overall Experiencelol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn’t have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.
Chris S | Overall ExperienceGreat facility as far as storing your belongings, staff not so much. There were times I came and couldn’t find staff on site for assistance
TAJOURA W | Overall ExperienceNo complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.
James R | Overall ExperienceStaff was very friendly and helpful.
Ron F | First ImpressionsWait times at the front desk were sometimes ridiculously long, but workers were very nice.
KELVIN B | Overall ExperienceGreat staff, friendly and helpful
PAUL B | Overall ExperienceDue to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.
La R | First ImpressionsAlways a nice experience
Michelle L | Overall ExperienceWonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .
Khadean M | First ImpressionsI am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.
LORIANN M | First ImpressionsBesides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.
IKA K | Online Move InI had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.
SHERRYM G | Overall ExperienceComputer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.
RYAN M | Overall ExperienceStephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.
Theresa O | First ImpressionsThe employee was very helpful and did a amazing job, multitasking from counter to outside help.
ERICKAA A | Online Move InI stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.
Sadie S | First ImpressionsAll the people were helpful
STEVENB S | Overall ExperienceNo comment
mary L | First ImpressionsThe manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.
PAUL B | First ImpressionsEvery time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly
Terry M | First ImpressionsStaff was extremely helpful and friendly and knowledgeable
Terry M | Overall ExperienceThe entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family
IKAROSA K | First ImpressionsFound everything to be clean and convenient
Edward W | First ImpressionsStorage rooms were farthest possible from loading dock, but facility was clean and well managed.
Collin A | Online Move InThey were great! Like new facility
Emily M | First ImpressionsThe staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++
THOMASPATRICK C | Overall ExperienceJames is very respectful, knowlegeable and always willing to help. Good associate
Jacqueline S | Overall ExperienceBest uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.
Christopher R | Overall ExperienceCustomer service is exemplary!
Debra M | Overall ExperienceBetween the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.
Deborah J | Online Move InBest customer service..Great communication and follows thru with their service.
Renee S | Overall ExperienceThe marks above say it all. Not one iota of a complaint.
Bradley Y | Overall ExperienceI don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway
daniel r | Online Move InFriendly people, very clean offices and storage area. No negative issues.
Bradley Y | First ImpressionsBest experience I have had with uhaul.
Christopher R | First ImpressionsThe young lady that checked me in was awesome, knowledgeable and friendly
Gene V | Overall ExperienceJames Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.
Steven S | Overall ExperienceFriendly and helpful staff.
Jonthan S | First ImpressionsA very well ran and clean facility
michael F | Overall ExperienceThis is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.
MICELLE L | Overall ExperienceMy storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.
Robyn M | Overall ExperienceI was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.
Randy M | Overall ExperienceStaff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.
Gretchen H | First ImpressionsThe best service at the most difficult times.
Alexis S | First ImpressionsI have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!
Brystal N | First Impressionscouldn't have been better.
David W | Overall ExperienceFriendly and efficient- great operation!
linda a | Overall Experienceeveryone was courteous and professional. very pleased.
David W | First ImpressionsThe representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.
kristen s | First ImpressionsYour personal were pleasant and helpful.
PAUL S | First ImpressionsThe facility is clean. The staff was professional.
James R | First ImpressionsBest, cleanest, nicest employees!
Kori S | Overall ExperienceThe staff at the Thompson Rd location is always amazing.
Linda C | First Impressionsvery clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly
Michael A | Overall ExperienceNot at this time.
Lila N | Overall ExperienceVery helpful, great location and facility
marta r | First ImpressionsGuys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!
Faith S | Overall ExperienceI loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!
Steven M | Overall ExperienceThey are the best !!!! 👍😊 Thank you so much!!!
Lilibelle T | Overall ExperienceSlow service, never enough employees to assist, overpriced
gary b | Overall ExperienceThe guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐
Chris M | First ImpressionsVery Happy with the storage unit
Michelle L | Overall ExperienceVery helpful and very knowledgeable and so nice! Thank you!
Lilibelle T | First ImpressionsStorage rates are ridiculous. They dont prorate so you lose out money if you move early.
Teniesia H | Overall ExperienceWe greatly appreciate the free month that same with a trailer rental. It was a life saver!
Susan R | Overall ExperienceI did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.
izabela J | First ImpressionsGreat customer service and immaculate premises.
Susan R | First ImpressionsI am very happy with the service I received at U- HAUL. THEY ARE GREAT.
mellisa c | First ImpressionsWill be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.
Michelle L | First ImpressionsWe used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.
susan c | Overall ExperienceKori Gray was very helpful and professional. The facility is clean and dry.
susan b | First ImpressionsMove in was swift and easy :) .
Oretha S | First ImpressionsGreat Experience and very nice worker at the Syracuse drop off. Would definetly use again.
Owen M | First ImpressionsCorey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.
Jackie B | First ImpressionsThe gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.
Carlotta B | First ImpressionsStaff was excellent
LINDA C | Overall ExperienceThe people that work there are very help full. Will use this facility again.
david c | Overall ExperienceThis has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr
Heather G | Overall ExperienceI would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.
Patricia T | Overall Experience