Customer Reviews for U-Haul Moving & Storage of Casper

Rating:

5.0

Very friendly and professional staff.

Rating:

5.0

Great staff. Prompt.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Very nice people to work with

Rating:

5.0

All staff was awesome and everything we needed was ready THANK YOU UHAUL !!!

Rating:

5.0

This is a large U-Haul location. I had several interactions with the staff here and they were amazing! They were very helpful and friendly. Before I took the trailer, they were able to help ensure it was in tiptop shape before my trip. Also, there was a lovely lady who helped me with a blown fuse in my truck. She was really knowledgeable and was able to diagnose it quickly. I would definitely recommend this location to anyone in the area and looking for a U-Haul.

Rating:

2.0

We pulled up to drop off our rental and waited in the car, as the signage said. No one came out. Went in to find 5 people standing around doing nothing. There were even cameras in the drop off location.

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

5.0

Very helpful and friendly crew!

Rating:

5.0

Great facility-great customer service

Rating:

5.0

Friendly people

Rating:

5.0

Cannot believe how inexpensive a motorcycle trailer was to rent & sooo handy too. Perfect for picking up my Harley outta town. Thnx guys!

Rating:

5.0

Great experience 👍🏻 will definitely recommend!! Staff were very friendly and professional

Rating:

5.0

Very easy check in and check out of equipment.

Rating:

5.0

The staff at this location was polite, helpful & very informative.

Rating:

5.0

Everything was good, except for somebody else’s paperwork was in the truck. which was no big deal. I just left it.

Rating:

5.0

Very nice people

Rating:

5.0

I wish there was a locking fence around the facility.

Rating:

5.0

Very friendly and helping staff

Rating:

5.0

I was very pleased with both moves I made. I think you need to do more advertising of what your service does. A lot of my friends didn’t know what U-Boxes were.

Rating:

1.0

The 20ft I reserved was not available at this location. I was forced to get a 26ft that was a gas guzzler. The ABS lights and traction control lights kept going on and could not use cruise control half the trip. It was a horrible experience!

Rating:

5.0

Rental for 3 yrs Would recommend to everyone

Rating:

5.0

This team went above & beyond in all aspects of customer service. I can't say enough positive words for this location.

Rating:

3.0

Unit floor was full of water, I couldn’t find the unit. Had to call.

Rating:

3.0

I went 11 miles at best and i put fuel in, and was trying to be charged extra for fuel, was not too happy about that!!

Rating:

5.0

EXCELLENT SERVICE! Super nice people and very great team. The driver was the rockstar of the whole show! VIP for sure!!

Rating:

5.0

Good customer service

Rating:

5.0

Customers should be able to use the dumpster free

Rating:

5.0

Good facility. Clean and spacious.

Rating:

5.0

U-Haul storage was absolutely was great! It was on auto pay, when I moved out the man told me it was the cleanest they'd ever seen.

Rating:

3.0

Thanks for the opportunity.

Rating:

5.0

Love the staff at Bryan Stock Trail; friendly and accommodating. Unit and grounds are clean and tidy. Professionally managed. Felt comfortable leaving our possessions in the units.

Rating:

5.0

Simple to get trailer hooked up for our trip and easy to get it delivered to the next location. Employees were fast to help when we arrived.

Rating:

1.0

You advertise a $40 rental but it’s over double that. I return a clean filed up truck under projected miles in the time allowed and change $87. It gets to me the more I think about it. How’s that not false advertising? So for $40 I can rent the truck and just not go anywhere?

Rating:

5.0

The people that you have working at the one I went to are fantastic they are all young people they are polite they are helpful they are courteous do not lose any of them I keep coming back because of their outstanding service

Rating:

5.0

Goods haven't arrived as of yet but sure they will arrive safely. Super job!

Rating:

5.0

Appreciate the flexibility with arriving one day early.

Rating:

5.0

Great drop off.

Rating:

2.0

No issues exept for overpriced and rental rates raised several times with absolutely no notice.

Rating:

5.0

The gentleman that checked me in was very nice and helpful.

Rating:

5.0

Folks there are busy but extremely courteous. They tell you their timing constraints. I appreciate that.

Rating:

4.0

no problem I had is that my storage has a leak and what I heard. It’s not the first storage that had a leak and of course because I didn’t get the insurance. I don’t get replacement or money back for damages. Other than that. I was very happy and I would recommend U-Haul.

Rating:

5.0

Today, a lot of young people have no respect and no customer service bot, this u. Haul place stands out everyone. There has excellent customer service.And I will continue to go back to use them

Rating:

5.0

The location was fabulous. Gage was super friendly and helpful.

Rating:

4.0

Very, Very Good Customer Service

Rating:

5.0

I work with a company that requires box truck rentals from time to time to get our job done. This was by far the best UHaul experience I've had, hands down! From the initial point of contact, the customer service was top notch. I was states away but they made me feel right at home. I would highly recommend this location.

Rating:

4.0

Make sure there actually moving blankets in the bag on the truck before sending it out.

Rating:

2.0

When I first started my rental of the storage unit, I was paying $108/month. I was given a discount, as it was explained to me, for being a frequent renter of trailers and other equipment and also being a veteran. Not only did the price gradually increase $20, but the tipping point for me moving out of the storage unit I was renting, was when I received a call informing me that I was losing the discount for no real reason, which increased the monthly rent to $149 + tax. I only had access to the secure lot for certain hours, and 24/7 access was an extra fee. I have another unit, SAME DIMENSIONS, with true 24/7 access, for $75/month. Also, after the first winter I was in the Uhaul unit, when the thaw came in the spring, the unit flooded and was 2” deep of water. Of course, insurance against stuff like that was another extra fee. I am truly disappointed in the false advertising, and removal of the discount I was getting. They SAY they appreciate their customers, but ultimately ended up losing this one. There were times that they also would put their lock on my unit without any warning if my payment was a couple days late. The competing storage facility I still rent from, was much more flexible on every level ive previously mentioned. I would not recommend using this location for those reasons.

Rating:

5.0

Staff was very friendly and professional. Had my rental brought forward quickly and in the road fast. Check in after was a breeze.

Rating:

1.0

Sent to and father location thank needed there was a location 30 miles closer that they sent the boxes to. Costed me more time and more money that should have because people don't listen to the customer. I will never use Uhaul Uboxes again looks to be cheaper than PODS but in the long run it cost more and way more frustrations mostly when they attach 1 out of the 2 boxes to another person and try to double collect on the bill can you say scam and there was no compensation offered or given even though I spent hours on the phone resolving Uhaul issues that uhaul made. Scumbag company

Rating:

5.0

Wonderful customer service. Anytime there were any issues, they were supportive but direct. Valuable experience

Rating:

5.0

I just wish I could get in after 10pm

Rating:

1.0

Terminate the employee that is defrauding me.

Rating:

1.0

You guises customer service sucks and it says on your website you can extend the drop off time. Apparently you have to pay for a whole Nother trailer again just to be able to use it without late fees. These guys truly suck. I wouldn’t use them if my life depended on it.

Rating:

5.0

very friendly and helpful

Rating:

2.0

When the AC was turned on, it smelled like someone had thrown up in the cab, but only when the AC was blowing. Otherwise the truck was fairly clean. The dolly I paid to use, was cracked in several place and would hardly even roll. It was worthless to me, yet I was still charged for it. When I made the reservation online it was quoted at $47 and when I arrived to pick up the vehicle and dolly, I was informed it was going to be over $80. I don't understand such a large difference. The truck got the job done but the overall experience was frustrating and I will probably look for services elsewhere the next time I need them.

Rating:

5.0

Can't think of anything , but service was Excellent, professional, very friendly. I would give 11 out of 10. Thank you very much.

Rating:

4.0

Need more experienced desk/hookup staff

Rating:

4.0

You need to have a jack for the employees to unload trailers. You are going to hurt your employees trying to lift those trailers!!

Rating:

5.0

Absolutely a breeze to drop off

Rating:

5.0

We feel very comfortable with our decision to store our camper there. Gage was very helpful and showed us where our spot was.

Rating:

5.0

Get trucks with cruise control. 😝😩

Rating:

5.0

I am disabled. I had some health issues come up , I couldn't get the tow dolly back to the Arizona location. The next text I got Claimed I owned them over $500 dollars?I purchased the insurance incase something like this happened...I can't afford the last bill

Rating:

5.0

I had a pick up truck reservation for September 3rd at 8 am at the east 2nd st location and upon arrival I was told the pickup was at a different location, I don't have a vehicle and the other location was to far for me to walk as I am disabled but the uhaul representative first called the other location to confirm the pickup truck was there then asked another associate if they would drive me to the other location approximately 1.5 miles and they drove me and made sure the pickup truck was ready for me. Splendid service above and beyond.

Rating:

5.0

Very understanding staff in working with us--we will be renting again soon from U-haul. Thanks!

Rating:

3.0

The truck I used seemed to have an issue with front end drift, to the point it was a little concerning. I didn’t have to go far, otherwise I would have asked for a replacement. I used to work for U-Haul a long time ago, I get it that local trucks are used a lot more, therefore they are not the best on the lot. Maybe have someone drive them once in a while.

Rating:

3.0

Some things you could do to improve for the next customer is make sure the truck has more than 1/4 of gas in the tank, ensure you have the correct truck size requested from the customer and communicate earlier if you are not going to have the correct truck size available.

Rating:

1.0

Every time I turned around I owed 350 to 500 dollars. I was paying so much for this storage that with late fees I would never catch up I ended up losing my storage than 3 mos later they asked if I wanted to still get my storage I guess it didn’t sell at auction. But I would have to pay late fees and the last 3 mos a total of 1700 when I had just gotten over losing it now I could get over it again thanks U-Haul for rubbing it in again and again

Rating:

2.0

The individual who connected my electric plug to the trailer pulled off the cap and ripped the off the handle so it doesn’t drag.Now I have to find and purchase a female cap so the electric plug does not ruin.. Needless to say not impressed when someone doesn’t genuinely care or respects someone enough to let them know they ruined the cap by ripping it apart from the loop.

Rating:

5.0

Everything was great. Thank you kindly

Rating:

4.0

Pick up went well

Rating:

5.0

Provide balls locks

Rating:

5.0

Great place to secure my vehicles. The staff were very friendly, helpful and professional.

Rating:

2.0

Frequent price increases are unnecessary. For the price you can build your own storage shed.

Rating:

5.0

Amber the assistant manager was very kind and helpful. I was very tired and wore out after a 3 day trip and she was nothing but kind and helpful. Very informative worker. Thank you for that.

Rating:

5.0

The gentleman that helped answer my questions was professional and helpful. He even drove me out in a golf cart to see the RV pad that I was interested in renting, which I ended up renting.

Rating:

5.0

I moved about a year ago and needed two storage units and was provided very clean and well secured units. After your year, my house is finished and ready to be moved in all my items were secured with no damage. I was easily able to get into units when I needed to. I was very satisfied with my experience.

Rating:

5.0

Ever had a problem over 3 years.. had three different units in that time and my belonging never got wet or tore up. It’s a great facility

Rating:

5.0

Hope they have a spot for me in the fall when I put the rv back in storage

Rating:

4.0

Clean, well kept facility. Staff was always helpful when I needed their assistance. Check out was simple when I didn't need storage any longer. I would recommend this facility!

Rating:

5.0

Thanks for being so he lpful

Rating:

5.0

Amber was friendly and helpful, and so was her assistant (whose name I didn't get).

Rating:

5.0

The size & price was great for my needs, & the staff was very accommodating, friendly, all around great people, thanks

Rating:

5.0

None

Rating:

5.0

You all are wonderful

Rating:

5.0

Great introductory price for storage with U-Haul Rental. Reasonably priced 2 day rental and accommodating staff!

Rating:

3.0

Mice

Rating:

4.0

The assistant manager Seth was calm, peaceful and VERY helpful. He was able to straighten out issues that corporate U-Haul had created and was informative about all situations at this facility. Seth was business professional but also friendly and helpful. He made up for shortcomings from corporate U-Haul greatly! I look forward to using this storage site to its and my full ability.

Rating:

5.0

All the employees I came in contact with during my experience of - stopping in and asking for information, calling regarding availability several times and day of rental- were friendly, knowledgeable and happy.

Rating:

5.0

Would recommend adding additional time to the hours of electricity available (currently 2 hours starting at 10PM -- which is after facility is secured). Would also provide time during the day so customers can use electricity to check systems in RV.

Rating:

5.0

The storage was good but I will never rent a truck again first they had my drop off at the wrong location and I had to drive extra miles which I was charged for and they told me it was $60 for the extra mileage yet my card was charged $118& some change not impressed!!!

Rating:

3.0

Hi

Rating:

5.0

Amber (General Manager). Was awesome and helped me with a few reservations during my checkin.

Rating:

5.0

The staff was amazing

Rating:

5.0

Thanks for everything

Rating:

2.0

I have used this U-Haul many times and was pleased. My last two visits were horrible the ladies I had to work with should not work in customer service at all. Rude and hateful best describes them for this reason we will not be using place again.

Rating:

1.0

Always had ridiculous fees added to montly payment and always never informed on things that where going on with my units by mail or phone call. I'm glad that I got our families stuff out of there and moved elsewhere with our storage needs. I have heard awful things about Uhaul and ignored the red flags well everything I heard was correct. Uhaul is the most ridiculous storage to rent through. Always threatening to auction off units due to the ridiculous fees added all the time. I feel like I paid and got caught up but then it magically showed up I still owed, Uhaul is the worst storage place I have ever dealt with.

Rating:

5.0

Everyone at the location was helpful and friendly. They have really leaned into technology that increases the safety of the facility. I'm actually a little sad to leave, but I just don't need the storage now that my apartment is move in ready.

Rating:

5.0

Very nice and helpful staff. Made moving much less stressful.

Rating:

5.0

Great personal. Amber is the best!!!

Rating:

5.0

Very friendly and helpful group of employees. Thank you. Tina Moore

Rating:

5.0

I hate to leave this location. Wonderful covered RV parking. Super pricing. Uhaul should build, open locations with Rv parking in Aurora and Parker Colorado. Priced to beat all the other high priced, non-covered facilities. Excellent work U-Haul in Casper, WY

Rating:

5.0

Security for your storage items is above and beyond with their system. I was highly impressed with what they had to ensure your items are safe and stored

Rating:

5.0

Very Helpful.... Thank You Amber

Rating:

5.0

Had several computer issues over the 3 years but management always addressed and corrected them asap. Wyo wind whipped door until sliding latch is hard to use and much sand and dust blown in. Good overall experience.

Rating:

5.0

Amber and her staff were professional and friendly. If I needed help they were willing to be there for me. I felt very comfortable leaving my items there.

Rating:

3.0

The unit was secure but the dirt blew inside, my stuff was filthy. I had to clean everything before putting in to uhaul. Cobwebs and dirt everywhere, all over the totes

Rating:

1.0

The storage was paid 3 days before I got everything out of it and I couldn’t get my money back!

Rating:

5.0

The staff were amazing I helping us get a storage unit. Everything was explained and demonstrated on how to access the property and the unit. Very happy with the experience and would definitely recommend this facility!

Rating:

3.0

Tank wasn't full when picked up. Drove 22 miles put 5.65 gallons in tank and pushed it over full on the gauge. No way that truck got 4 mpg. So be watchful on miles and how much fuel is actually being put in. Other than that service was ok. Very nonchalant.

Rating:

4.0

It would be great to have more access available.

Rating:

5.0

Super friendly and helpful!

Rating:

5.0

I do recommend the service, and thank you.

Rating:

5.0

Thank you so much for giv8ng me a space for my RV. every time you sent me a email receipt...thank you .yes I would recommend you to anyone needing cover for their toys! Becky Bower

Rating:

5.0

Amber and staff are excellent- they always go the extra mile to help. Please treat them right and give them RAISES!! They definitely deserve it!!!

Rating:

5.0

I so appreciate all courteous help shown to me. I just drove in and needed a storage unit right away. Jennifer was so very helpful.

Rating:

1.0

I rented covered storage with electrical service to maintain the 5th wheel batteries. When I went to pick up the unit all the batteries were totally dead. There had never been any electrical service to my unit as the GFI had been popped. Amber was great to help resolve the problem, however, that does not remedy the fact that I never received what I was paying for during the 3 months my unit was in storage. Very disappointing.

Rating:

3.0

I was quoted one price and charged another needed a ball and hitch that was arraigned to buy through your company then at pick up time was sent to buy one else were so convenience was an issue .brought the rental trailer back a day early and didn't get a refund. So kinda not satisfied 😕

Rating:

5.0

Great customer service and always ready to help and make sure everything is going smoothly too. Thanks, for all that you guys do.

Rating:

5.0

A very good place to do business with. Will go there again

Rating:

3.0

The storage facility was fine but the vehicle that I got was a box truck and I was driving in Denver traffic during rush hour and the passenger side mirror was broken so I could not see to switch lanes because there is no back window because it is a box truck so by the grace of God I made it but when I mentioned the problem to the guy at the storage facility they did nothing about it they just said that they would get to

Rating:

5.0

The staff was very helpful and we had no issues.

Rating:

3.0

Brenden Chivers was great help making sure we got the equipment needed as well as a storage unit in a quick time frame. The storage unit recommend was correct for the size for what we needed. The rubber seal used to completely close off the door from the elements, in this case snow, was damaged and not secure to the concrete resulting in our items within getting some snow on them. We did let U-Haul staff know when we first rented the unit and had not been fixed before move out date. Weather conditions (snow storm) is likely the reason. Move out was an easy process and Brenden Chivers was friendly and patient explaining the receipt sent via email the day after.

Rating:

5.0

I've used this Uhaul location before and they are always amazing to work with. They are honest with pricing and the free 30 day storage was a blessing.

Rating:

3.0

Price is a bit high

Rating:

5.0

Everyone was great, helping us to get what we needed in the time frame we needed. Stacy and Seth made sure to take care of us, and made our bad day a little better!

Rating:

1.0

I had two storage units here and both were mice infested and some of my belongings were sitting in water do to no weather stripping. Do not waste your money on storage here. You are better off throwing your stuff away and buying new unfortunately. But if you do I suggest you buy their insurance because you’ll need it.

Rating:

5.0

Great help while moving my son to Wyoming before his apartment was ready for move in.

Rating:

4.0

Always nice to see friendly and helpful staff 👌

Rating:

3.0

The only complaint I would have would be that I was given a truck with 1/2 tank of gas and was told that it was my responsibility to fill the tank up if I needed more for my trip. I understand that this is a UHAUL policy but I feel that when a customer is receiving a vehicle to use for moving the gas tank should have a full tank of gas to start with. I agree that it should be the customer's responsibility to fill the tank up to what they started with but feel that customers receiving a truck should have a full tank of gas to start with.

Rating:

5.0

I am very impressed by this Uhaul. We have used them for storage and for rentals and they are always amazing to work with. Well trained and very personable! Highly recommend them

Rating:

5.0

Great service and smiling faces. Very helpful also.

Rating:

5.0

Very helpful

Rating:

4.0

The service was ok, the gentlemen behind the counter was struggling a bit but he was persistent and got us taken care of.

Rating:

2.0

We had problems with the dependability of the electrical system, and the frequent problems with the gate were a real nuisance. We were not advised when the electric service was down which resulted in 2 expensive batteries being ruined.

Rating:

5.0

Staffs were friendly and really helpful

Rating:

5.0

Staff was exceptionally kind and professoinal

Rating:

5.0

Very understanding to the unusual circumstances of needing the unit

Rating:

5.0

Thank you! Your excellent service made such a stressful, moving-out-of-state time for our family a lot more bearable. We knew our posessions were safe and secured at your facility. Thanks for the great customer service!

Rating:

5.0

We appreciated the staff, they were always very helpful and friendly.

Rating:

3.0

Had many problems getting computer to process my automated monthly payments. The problem has been worked on at least 3 times and I believe it has FINALLY been resolved. Thank you Tate for helping with this.

Rating:

5.0

Excellent storage facility! 1st class. Would highly recommend for anyone’s storage needs.

Rating:

3.0

Very new facility with the best access. But there was so much dust and dirt in and on all my belongings. But that is to be expected in windy Wyoming I guess. Overall good facility.

Rating:

4.0

Mike who helped me was very helpful. Overall, I would have given Uhaul a poor rating due to the lack of communication from the corporate online system to the local Uhaul stores. The online system does not communicate to local stores when customers reserve storage units. I almost did not have a unit to put my items in when I showed up to the store. However, I did get lucky that someone had vacated a unit in the size that I needed the night before which I was able to rent. Mike made the frustrating experience much more pleasant to deal with.

Rating:

5.0

Friendly and kept me up to date

Rating:

4.0

7 x 23 locking is not up to snuff. Difficult if not impossible to do.

Rating:

2.0

The staff was very helpful and accommodating. I had to get a new remote key for the gate multiple times. Maybe you guys need new key remotes or better batteries. I shouldn’t need four different key remotes in six visits.

Rating:

5.0

This facility is extremely clean and the staff was friendly and knowledgeable. Despite being very busy and they were able to accommodate are RV. Charissa is an excellent Manager.

Rating:

5.0

Helpful, informative and friendly

Rating:

3.0

Every time we opened gate with the fob we would go right in and it NEVER OPENED with the fob to let us out!

Rating:

5.0

Charissa is amazing. Very easy to work with and extremely accommodating. 10 out of 10 would recommend. And she's funny.

Rating:

5.0

Clarissa, was excellent.

Rating:

5.0

Very nice helpful staff...Charissa, Alan an Ethan. I would definitely recommend them.

Rating:

2.0

Every time it would rain or snow water would leak in my unit. It eventually end up ruining several thousand in household goods.

Rating:

5.0

Carissa rocks!

Rating:

3.0

I rented two units a few days apart. When it came time for me to check out of the first unit I confused the dates of the first unit with the date of second unit. When I had scheduled my movers tHe weather was. Dangerous with ice and wind that we postponed for a few days. I stopped by the office to check the date I had to be out. The wind was so bad (70+ mph) that the office door was blocked. I didn’t see any note saying how to enter and the young man behind the desk acted like he could care less about me. Long story short I was charged $40 additional dollars because I didn’t return the locker until Thursday even though I was out on Monday. The emails I received where for the second unit. This after I rented two 10X15 units, spent over $250 on boxes and supplies. I can’t control the weather anymore than you can but ice and snow removal are your responsibility. Am I disappointed you charged me an extra $40…yes, enough I probably won’t use you or recommend your services. Most of the staff were very friendly unfortunately it only takes one or two to ruin your experience.

Rating:

5.0

Charissa was very friendly and helpful.

Rating:

5.0

From the first phone call they have been awesome! I would highly recommend this facility for all your Uhaul/Storage needs.

Rating:

5.0

We only left because we got to store our stuff closer to where we use it. Otherwise you were fantastic.

Rating:

5.0

I returned the trailer Saturday the 4th of Dec. I believe his name was Mr. O'Neil was very helpful and went out of his way to help. I would definitely recommend this establishment.

Rating:

5.0

Very helpful staff. I would/will strongly recommend this facility to friends and family.

Rating:

1.0

Complained multiple times about the charging stations not working. Talked to everyone I could including Tennant’s that said they too complained. Nothing was ever fixed just blamed it on the camper being to new and drawing to much power. The increase in rent when all you get is dry storage is outlandish. I will never recommend and will direct to other facilities with similar services.

Rating:

5.0

Customer service is exceptional!!!

Rating:

5.0

I have used this facility a few times, I have never had an issue in the slightest. Very good team here!

Rating:

5.0

It would be nice if there was lighting inside the unites especially in the winter when it gets dark so early.

Rating:

5.0

Every employee I have had contact with including the facility on 2nd street have gone above and beyond. Very friendly and helpful.

Rating:

2.0

In 14 months U-Haul raise the RV storage price by 33%.

Rating:

5.0

I love this facility because it has such a huge lot and it’s very easy to maneuver a trailer and a 20 foot rental truck as I have done both at this site. Great propane services and supplies too. Excellent towing and storage and moving supplies in this large well appointed shop. Better price is on hitch equipment than at tractor supply store.

Rating:

5.0

Huge NEW facility with acres of space for driving around with the trucks and trailers. It is extremely easy to reach the storage units with your rig. The office is large and well stocked and everybody is extremely helpful and patient. All types of hitch equipment if you need any. I enthusiastically recommend this U-Haul facility. I will be using it again very soon.

Rating:

5.0

Great customer service!!

Rating:

5.0

Amazing help and proffesionalality

Rating:

5.0

Karissa was a great help with getting a truck on time for my reservation . Other counter staff was friendly and helpful. Very nice facility. Need more RV storage.

Rating:

5.0

Absolutely nothing negative to say. The staff was phenomenal, facility spotless, security visible.

Rating:

4.0

Clarissa has a great team!

Rating:

5.0

Staff was super helpful and friendly.

Rating:

5.0

Was offered 20% family discount and a free month 3 days before I rented the unit when I went back to rent they wouldn't give me the free month

Rating:

5.0

There were no blankets at the initial facility I requested them at, but no huge deal.

Rating:

5.0

Was amazing!!! love the positive attitude and atmosphere when I walked in. Very affordable very happy!!!

Rating:

3.0

The average score reflects the irritation I felt having to provide 2 different phone numbers along with an alternate contact.

Rating:

5.0

Disneyland doesn't have a UHaul, but UHaul has a Disneyland. This place is beyond your typical UHaul experience. Great staff and facilities.

Rating:

5.0

Extremely friendly staff. The storage facility was easily accessible and had a state of the art security system. Definitely a great place to store your stuff in Casper Wyoming

Rating:

5.0

Everyone at U-Haul from Billings to Casper we're excellent. Very knowledgeable, respectful, and overall very helpful. Moving can be a frustrating experience but when you have people that helps you through all the questions I would say U-Haul is the best.

Rating:

5.0

Robert was tremendously helpful and friendly. He helped us check in a 15' box truck, car transport trailer, check into a storage unit, and rent a 5'x8' trailer. I would absolutely recommend uhaul to a friend based on his service.

Rating:

5.0

I had to different trucks from budget that broke down. As I waited for the third truck I got so sick and tired of it that I went to U-Haul. This was in Bentonville Arkansas and his name was Ray and he was extremely helpful. I know this has to do with U-Haul as a whole, and not just the storage, that just overall more than likely I will always use U-Haul.

Rating:

5.0

Every employee I encountered went out of their way to make sure my experience was as convenient as possible. Highly recommend!

Rating:

5.0

Thank you for making it so easy.

Rating:

5.0

Thank you ☺️

Rating:

4.0

The only bad thing I have to say about the whole move in experience is I was told there was a lock in my unit and there wasn’t.

Rating:

5.0

Fast and easy to get a storage unit. Friendly staff. Clean facilities. Easy access. Will use again, if needed.

Rating:

5.0

The facility was clean and well maintained. The staff was BEYOND EXCELLENT. Very personable, friendly and helpful. We are thankful to have been able to use U-Haul for temporary storage for our trailer.

Rating:

2.0

The 2 guys that work there especially the young guy has no idea what he's doing.

Rating:

1.0

The storage units assigned to me both had a negative drainage issue. Melting snow would run into the units, then freeze on the floor as temperatures dropped at night. Water/ice was present in both units for the majority of the time I stored items in them in January through March. Staff were aware of the issue, yet still rented these units out. Check out required two visits in person and one phone call before staff were able to close the reservation for my last unit.

Rating:

5.0

Did exactly what we needed. Easy in, promo price and easy out.

Rating:

5.0

My wife and I put our name on a waiting list just a little over a week ago for a spot to store our 42 ft. 5th Wheel Trailer. We received a phone call this past Saturday saying that they had a storage spot open up. We told them that we would come in right away and fill out the paperwork. Tate was real nice and walked us through everything.

Rating:

1.0

Ethan is who helped me and he claims he didn't know how to do something to check me In so when he asked me if I could come back tomorrow I told him yeah I guess and after I blew up he conventially figure out how to do!

Rating:

5.0

Extremely pleased with the staff and facility. Great customer service!

Rating:

3.0

The covered RV space I rented was very difficult to back into as storage units were placed very close to the spaces. It took multiple attempts to get parked. The website allowed me to reserve a 40' space but when I checked in no such sites were available. The staff were very helpful and friendly in trying to resolve this glitch.

Rating:

5.0

New facility and seems very secure. I didn't get the name of the woman that helped get me set up, but she was fantastic, fun and an overall pleasure to do business with!

Rating:

5.0

Perfect solution for our needs

Rating:

5.0

Excellent storage and facility thankful they are there