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Christian RCustomer Reviews for U-Haul Moving & Storage of Clifton Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ladies at service desk were awesome and efficient
Paul II want to personally thank the GM Austin Lopez who went above and beyond for me . During a busy hot day he was returning and dispatching equipment, handling phones and did it all with a smile. Austin and Rob also spent about 40 minutes helping me remove rust on my receiver , check fuses and help with my wiring issue to ensure I was able to tow my desired trailer. I could not thank those guys enough. Uhaul you guys have great employees at this location keep it up !
GERALD GService is very slow, the person hooking up the trailer to my Brand NEW Truck , lifted the tounge of the trailer and rammed it into the bumper Marking up the Bumper. Not Happy and didn’t own up to it.
CARL EStaff were friendly and very professional!
Jamie S | Overall ExperienceSafety Check equipment. The truck I rented did not have functioning rear turn signals, nor did it have functioning rear brake lights. Very unsafe. Unacceptable. Verified by the drop off location.
CARL CManager Austin was very helpful and accommodating Made the entire process very easy and clear.
Davonte B | First ImpressionsExcellent customer service and a really good look on my installation. I highly recommend this location for hitch installation.
Bryan FRobbie did a great job. This is my second experience here and the staff is always very friendly.
David LThe Uhaul computer system was down. but they were able to help us!
Steven SThe person who checked me in was very nice. Same for the person who unhooked the trailer when I returned. The store was very clean and organized. I would definitely go back to this location.
KATHERINE NMoving is never fun but dealing with uhaul has been nothing but great. Every employee goes out of their way to help as much as possible. Answered every question in a timely manner and asked if there's anything else they could do. Found the cost to be very reasonable and the equipment to be very user friendly.
ROBERT Rthe service overall was fine but i was charged 40 miles more than i actually did (double). next time ill keep documentation but this is very disappointing for a large franchise
DMITRI SOnly issue I had was getting locked out of my unit because I wasn’t using a proper lock. I was unaware of that policy and it would’ve been nice if I was notified about this. Austin was always a pleasure to deal with.
Thomas N | Overall ExperienceOutstanding customer service
ROBERT RThis truck was old, with over 100,000 miles. It lacked basic amenities expected on modern rental vehicles, such as cruise control, power windows, and USB ports for phone charging.
LARRY SJust keep doing what you’re doing.
Paul MAustin (manager) is great to work with. Friendly, helpful, and efficient.
Maryann S | First ImpressionsRented a 26 foot truck and the ramp was way to small, made it difficult to get up and down and with it raining it was impossible to use. One of my movers slid and fell because the incline being so steep
DAVID OThe only downside is that you had one person running the whole thing by herself. She was truly hardworking and competent. But this was just nuts.
John B | First ImpressionsI have returned here before, and it is always quick and efficient.
PETE VQuoted different cost and paid more was supposed to be $49.95 ended up costing $84 for rental PLUS $45 for less than an hour. On top of that it took $ 45 in fuel to travel 19 miles and use of truck got less than an hour!!! Rip off. Clerk was going to charge bill $100 for fuel. Won’t be back to that facility again.
PETER KNothing, staff was outstanding!
MARK HEverything was very good 😊
JOHN LI think the employees need to be better trained on their inventory. I asked for a car trailer to drop off in canton and received a in town trailer. Then after I left was told it had to be returned to Clifton Park. The employee I spoke with was nice just seemed poorly trained. Also the trailer’s lights didn’t work.
MEGAN JAfter being sent to 2 other different locations looking for an open 6x12 trailer and having no luck, I came to this location and was able to rent the trailer as a walk in . Austin was very helpful and made my experience with Uhaul much more enjoyable. He hooked up the trailer very quick , was very informative and answered all my questions. I was also thrilled to know that with my rental I qualified for a free month of storage . I will be referring all my family and friends to this location .
PETER FAustin Lopez was a lovely associate who helped me with the rental and made it extremely easy, painless, and fast.
ERIC SNothing. It was my first time at this U-Haul location. I am impressed with their services. They are doing an excellent job. Their van, trailer, and the whole environment are very clean. The staff are professional.
ALADE OCustomer service was excellent!
JOHN RRented a flat car trailer. All four tires had different air pressure and loose lug nuts. One tire was missing wheel weights causing it to shake at speed. Accomplished my goal but good thing I looked everything over before hopping on the highway.
Jami RThe facility was very clean and well maintained. The staff was very informative, upon our arrival, the staff walked us into the storage area. They showed us how the security system works on how to enter and exit the facility. Then we proceeded to the unit and when we opened the overhead door, the place was spotless. The building was secure and the alarm systems work as intended. They have bathrooms on each floor and they were well maintained. I would recommend this facility to my family
WILLIAM J | Overall ExperienceAll good.
THOMAS JThe staff was friendly, knowledgeable and helpful.
JO OThe online move in got a little confusing and I had to speak with a representative to complete the reservation.
Christopher T | Online Move InThe new vans have this automatic break , clearer instructions def needed when first starting the van .
ILIA IWe rented a 15' truck...drove 1 hour away(70 miles) to our new residence which is in a fairly remote area. Before unloading the truck, it wouldn't start when we attempted to re-position the truck to make unloading easier. The battery strength seemed fine and all indications pointed to a bad starter. We called the store where we picked up truck. They could not do much and advised us to scan the QR code on our paperwork and click on the link to request roadside assistance. This did prompt a call from a customer service rep who was very helpful and started to search for a mechanic that would run a service call. In the meantime, we decided to try giving the truck a jump after locating some cables down the road. The truck started and we cancelled the service call. Upon returning the truck, the store had the nerve to charge us an extra $7 because we were 1/16th lower on the gas gauge compared to where it was when we picked it. We literally saved them hundreds by cancelling the service call. This is horrible customer service and UHaul should re-visit how similar situations are handled. If anything, I should have been given a discount for my inconvenience
DAVID MA sign approaching your bus8ness would be a nice thing to know your close by
CHARLES HGianna was very helpful,knowledgeable,and profressonal. Service with a smile. She really came through when we were facing a difficult time in our lives. Thank you so much.
Lily B | First ImpressionsAmazing, the best around
JAMES M | Overall ExperienceMy #1 priority was finding a storage rental that did not raise their rental prices. The one I switched from raised my rent from $89 to $209 in 2yrs! I went with Uhaul for 3 years, my things felt safe, price stayed the same and they always have rental trucks, and a store that covers all your needs!! If I ever need to rent a truck or get storage again, Uhaul is my choice.
francine v | Overall ExperienceEmployees very professional
EDWARD HThe mechanic that worked on my vehicle as well as completing paperwork was professional and explained the hitch install. Time of installation was fast.
Tom SI was stressed out with a mishap of the potential of being charged late fees due to a late payment, when I had auto pay set up.....this required 3 phone calls I do not like the fact that the monthly payments are NOT pro-rated if a customer cancels anytime after their monthly payment is made.....ex....12 days left in a month!
Dawn D | Overall ExperiencePave driveway
DOUGLAS PDiscussed the issues with the truck at drop off. They apologized but no compensation was offered. Disappointed
Lara HThe staff at this location are professional and courteous. They are very helpful and I really like this location.
WILLIAM KAfter a frustrating experience trying to use the app to rent from somewhere else, I came here and they had me in and out in less than 10 minutes. They really took care of me and I appreciated it.
DEBORAH MVery helpful and courteous staff. Made the whole process easy.
BRENT BThe general manager and staff were extremely helpful.
WILLIAM J | First ImpressionsThe attendant was there when I arrived. Friendly and prompt service.
CHRISTOPHER JThe equipment is well maintained and the staff was excellent. In addition i recieved a free moths rent for just renting a trailer. I think it's a great promotion. However I wonder if the trailer could be more aerodynamic, my truck has no problem pulling the trailer but my gas mileage decreased by 3 miles/gal.
WILLIAM ONow I rated te second place because the first place refused to take the trailer sent me over 20 miles away so I had a 30 mile trip just to drop a trailer of 10 minutes from my home I spent close to $40 in fuel running around and lost close to 10 hours between picking up and dropping off extremely frustrating. Also some compensation for wasting all of my time would have been nice
Ron OCounter folks were very nice. All was seamless.
KEVIN PThe person I dealt with, Austin, was excellent.
ALEXANDER BEverything was good and dandy
William BYoung man that’s helped me with my motorcycle trailer was a great help!
PAUL IMade reservations for the car dolly at theOntario Street in Cohoes location. The equipment wasn’t even there.
DEREK WIt was a good experience the storage place was not to far from my house and that was amazing to have because if i have to get something I didn’t have to drive to much to get there and get what i need it from there.
Diego R | Overall ExperienceBuilding was incredibly clean. Staff was wonderful and friendly. Very impressed with the safety measures
Michael JSuper fast very friendly super clean store
HARRY SEasy peasey
JASON HI had a need. It fit and was cost effective.
Sherman W | First Impressionswindows coated with salt as were the mirrors making it difficult to see vehicles behind the truck. Shocks worn-ride not smooth. Excessive gas usage.
LINDA AIt was an amazing location! Clean and super well stocked. Assistance was immediate and very friendly.
Nicholas GCustomer service and the atmosphere was superb.
CINDY CAlways have what I need.
JEREMY TDon't do anything, the staff is very professional and friendly. They know what they are doing and they very knowledgeable about what they do.
ROBERT MIt is a beautiful extremely clean facility Every person we encountered who is part of your organization was absolutely friendly helpful and accommodating!
Lynne R | Overall Experienceawesome service, easy to rent truck, I highly recommend this location for a rental.
David MNothing …. Everything was great
RICHARD PCustomer service was outstanding! Have used this location many times and have always given 5 stars.
DONALD LExtremely satisfied with the facility. Would absolutely recommend and/ or utilize facility again.
jenny c | Overall ExperienceFrom start to finish, all aspects of renting a storage space from my local U-Haul facility was easy, affordable, and well supported by the friendly staff.
Christopher M | Overall ExperienceI knew u-haul gave a free lock( circular ) which is an excellent idea to get customers to always use these type locks, but what was not so clear was if I made one days difference I may not have gotten the first month without charge. I had to ask how do I get a first month free. The second floor or third floor was the offer. As long as there is an elevator all is fine with me. Glad there are no stairs to walk up or down as I am certain that is a hazard when trying to carry anything in or out. Overall everything was excellent from Kayla finding the unit to show me to Alicia handling the paperwork. This is the cleanest u haul I have ever seen
John F | First Impressionsquick, efficient, friendly.
Regina C | First ImpressionsLeaving unwanted items in community space very helpful; even picking up things also nice.
Marie H | Overall ExperienceNo issues at all during storage contract, and staff was very helpful every time in contact
leo d | Overall ExperienceVery well lit and felt the facility was secure
DONALDJ H | Overall ExperienceThe staff is always professional and friendly.
kenni h | First ImpressionsThank you
kenni h | Overall ExperienceA smooth process, very clean space, excellent service
Ivaylo I | Overall ExperienceThe staff was very helpful with the setup of my new unit.
Zachary L | First ImpressionsEmployees were polite, professional and very helpful
Michael P | First ImpressionsUnits are clean and well maintained.
Justin S | First ImpressionsGianna (spelling may be incorrect) was our associate and she was amazing. She was friendly and very helpful in getting our reservation set up and showing us our unit. I’ve never had a better experience with long term storage.
Demi B | First ImpressionsVery clean and easily accessible unit. Was very easy to cancel when I no longer needed the unit. Would recommend.
Olivia P | Overall ExperienceThe service was everything I needed: affordable, clean, secure, and room enough. Having a storage facility at the same location where I could rent and return the moving van is also a tremendous plus.
Mark S | Overall ExperienceManager ran out as fast as should could to clock out, when she could have taken the extra ten minutes to help us instead of having to help us from home two hours later as we still weren’t able to move In.
GABRIELLE P | First ImpressionsAlicia could not have been more helpful. I appreciated her patience in answering all my questions. She made a hectic and stressful thing (moving) not seem nearly as bad which is amazing !!
Nathan B | First ImpressionsWithout question the nicest facility of its kind I've seen, up & down the east coast. Staff was efficient & friendly, I was escorted directly to my unit, and the tech for access was fantastic. (Was curious why their system needed a 2nd contact name w/ a separate physical address for checking in but that's certainly something that's HQ's whiff and not the local staff's.) Would absolutely recommend!
William B | First ImpressionsTristan at kinns road was excellent …he was kind, helpful, and knowledgeable from start to finish…definitely will recommend to others👍🏻
Robin B | First ImpressionsFabulous, clean, safe facility. Workers were always willing to help and deliver quick efficient service
Joseph C | Overall ExperienceGreat place, welcoming and helpful staff.
Jennifer L | Overall ExperienceContacted customer service prior to for listings stating elevator vs street level and was told elevator was not needed for street level. Upon arrival the unit required elevator access and was several hallways away. The entire process took many hours due to this. We were also told upon check in that after hours was included we just needed to disarm the unit. We were never shown how to arm and disarm and we did not have after hour access the unit locked at 10pm and we were not able to finish in the evening.
Mikayla N | Online Move InHelpful yes. Friendly not !
ALBERTO A | First ImpressionsYou guys are the best, thank you for making this process easy.
MICHELLE P | Overall ExperienceAfter being a customer for almost a year, spending close to $3,000 over that remainder, I closed one of my storages this past week that I opened on behalf of my non-profit organization. have had two for about a year. The person who checked me out was fantastic. I don’t know his name. However, about 30 minutes after leaving, the gentlemen called me and said that his manager was upset that I was “caught on camera” putting “trash bags” into the community reuse space. I said that I am aware of the signs that say I cannot put trash or mattresses but nothing about clothing and shoes (which is what was in the bags that I put there). Nor was I aware of any weight limits pertaining to that area. In fact, there was a couch that was there when I put the clothes there. Upon my move-in, I even put my own couch there. I’ve NEVER had any problems. So he said his manager would deal with it and that she “might” give me a call. He called me back shortly after and said that his manager, Alicia, is going to charge me $350 if someone doesn’t take the belongings. To this, I asked for Alicia’s number so that I can speak with her directly instead of doing a back and forth with this young man. I called Alicia and requested that she show me where in the policy that it says there is a limit/weight that I cannot go over when placing things in the REUSE area. She responded with “it’s in the contract that you signed.” After looking at the contract, and reading it thoroughly, I learned that there is nothing in the contract even concerning the REUSE area, let alone mentioning that there’s a limit to bags I can put there. I called her immediately after to inform her that I did not sign anything of that matter and if she can show me something that says otherwise, I’d be more than willing to go pick up whatever “excess” bags I needed to and to dispose it accordingly. She said that the contract has undergone “many updates” and that she will review it and call me back. Although, I’m not sure how a contract can change once it’s been signed. This was Friday. Today, Sunday, I get a call and text message from Alicia with three attached pictures. Each picture included ONE item than had what appeared to be a stain on it. The message read that stained clothing is not reusable, and therefore trash. I left many bags (which all fit in the reusable area, nothing was left outside of that area, to which I would understand if that had been the case) and she claimed that at this point she had went through and continues to go through the items to pull out similar items. The fact that I have been a LOYAL customer for years and have spent as much money as I have in this past year alone at Uhaul, and Alicia doesn’t “feel” like moving the items I left for OTHERS so she can contact me and demand that I pick it up or I am charged an OBSCENE $350, is disgusting to say the least. U-Haul is a corporate business, nationwide, business, I recommend that either you close the reuse area completely if you don’t actually want people to use it, or to be VERY specific with what can and cannot be put there or how much can or cannot be put there by one person. Until then, you cannot charge people hundreds of dollars for using a space that you have given them the option to use. Again, there are signs that read: No trash, no mattresses. A shirt with a small stain is not trash and is definitely reusable, even if only for someone to make a quilt out of. If you decided to keep the reuse space, please define what trash is to your customers, and then explain this to your managers. What I’ve dealt with is borderline harassment. Unless this is resolved, I will be closing my second storage with Uhaul and NEVER use this service again.
Kayla M | Overall ExperienceMy contents were sold to an auction, without prior warning.
tim w | Overall ExperienceAlicia was fantastic to work with, I had a few issues and she was very helpful.
Brian C | First ImpressionsTristan was amazing in getting us settled with our contract, showing us around and answering all of our questions. Great place. Great staff. Highly recommend.
Lise M | First ImpressionsIf I want to get item's out during the week the card I was issued only gave me access to 7PM. It makes hard when you work till 6PM. Card should allow you access to 9PM.
William L | Overall ExperienceThe only reason I left was because I moved. I have recommended uhaul storage to others.
Barbara B | Overall ExperienceOnly flaw would be the handcarts with non remove able handles. It would be easier to move large items on a cart without a handle.
Scott M | Overall ExperienceBig elevators, wide doors, clean. A complete opposite of the last place we had storage.
Joseph M | First Impressionsgreat facility, friendly staff, safe, very clean, with many carts. There is also a corner in the hallway where people leave some free stuff. So when I found my apartment and was taking my stuff out of the storage, I also got myself a really nice couch someone did not need it, but I was happy to have it for free.
IRINA P | Overall ExperienceThis has to be the best place to store. It is kept impeccably clean, it's secure, and it's very convenient to get to from all directions. The staff are very welcoming and treat you with respect and courtesy. The security is excellent and moving in or out in bad weather is no problem at all because there is a bay to load or unload inside the facility along with outside access. There are plenty of carts to make move in or out so easy. AND, there is every size to fit storage needs. If all this isn't enough, they have U-Haul truck and trailer rentals on-site! When I moved long distance, I dropped off my truck right there. I have moved several times in my life and this was the best and easiest of all. Thanks, U-Haul!
Joyce E | Overall ExperienceI have no complaints with U-Haul Moving & Storage. It was so great for the time I needed it! Highly recommend!
Tara B | Overall ExperienceThe facility was spotless and the staff always courteous and helpful. An excellent store facility. Clearly well managed.
Rick C | Overall ExperienceFriendly staff. Super clean facility. Restrooms are convenient and above average in cleanliness and appearance.
SHERRI H | First ImpressionsGreat new facility, staff is great to deal with and it was a very easy place to get in and out of
Joseph L | Overall ExperienceNo comment
Jada J | First ImpressionsVery convenient and relatively easy move. Only thing missing was a ramp to connect to the truck to load/unload. Carts supplied were helpful. Service people there were helpful & friendly. Very good facility in Clifton Park, NY off rte9/87.
Joshua S | First ImpressionsWe were very happy with the storage facility. It was clean, bright, accessible ,safe etc. Can't say enough good things. The price was fair. Renting the truck and having the storage facility all in one place was great. Will absolutely rent again. I have already told my coworkers and friends about this U-haul location. Thank you. for a great experience!!!
michele B | Overall ExperienceManager is super nice
Laurel R | Overall ExperienceThanks friends
Dana A | Overall ExperienceTop notch customer service! Best Uhaul experience.
John M | Overall ExperienceThere was a problem with the storage units they had available
Kurt M | First ImpressionsVery personable employees. Beautiful, clean, convenient facilities. I was impressed.
Mary L | First ImpressionsMy U-Haul experiences have always been positive, will always highly recommend them. The one month free of the storage unit with the trailer rental was extremely helpful.
Natalie S | Overall ExperienceThe young lady who waited on me was so personable and very efficient She has exceeded the customer service standards great employee
Stacey C | First ImpressionsThe storage facility was amazing. Clean, great security and carts available for easy hauling of unwieldy and heavy items. Will definitely rent again and spread the word. Internet special was also a factor. Rent a truck and get a free month of storage.
michele B | First ImpressionsThe place is great. I felt safe to leave my things. Although some of the staff are grumpy. Otherwise perfect.
JENNIFERM H | Overall ExperienceCouldn’t have asked for a better experience. Perfect!!
jane b | Overall ExperienceThis storage was very convenient and affordable, with very pleasant staff. My only disappointment was the water that seeped into put unit from snow melting off of trucks in the garage bay. I do hope this has been resolved for future customers, as upon emptying unit some antique pieces did show water damage on the lower areas and/or legs.
lisa v | Overall ExperienceAlways love this facility! They make your move so much easier and less stressful! Thanks!!!
WILLIAMHOWARD I | Overall ExperienceAbigail was great! Very friendly and super helpful. I think you should have 24-hr access to the unit included in the monthly rental. You shouldn’t have to pay extra for that.
Charles W | First ImpressionsThe man who helped me was very nice,helpful,got me in and out in a flash. The main building and the storage facility are super clean !! I feel confident my things will be safe stored there.
AMY w | First ImpressionsWas given detailed instructions on how to access the unit. Was given options on location of unit. It was a good experience overall.
Joy M | First Impressions$90/mo for 50 square feet is a little nutty
John H | Overall ExperienceFantastic service all the way around
MICHAEL W | First ImpressionsThe team at UHAUL were polite, and accommodating. I wouldn't go anywhere else. Having a climate controlled storage facility is a must! Made our move less stressful for sure. Tim M
Tim M | Overall ExperienceEmployees were so helpful and friendly! Access was awesome and facilities are great! Thanks
Tara S | Overall ExperienceThe best facility I’ve ever used. Would definitely recommend and use again
Mark H | Overall ExperienceThe facilities were maintained fantastically, and the staff was always helpful and friendly. Tristan never failed to provide assistance when needed, and I never worried about the condition of my belongings when they were there. 10/10!
Adam R | Overall ExperienceAkram and his staff run a beautiful and clean facility.
Ellen C | First ImpressionsThis is my first time getting a storage unit at Uhaul. Everything was very satisfactory. I think your prices are a little high, but with that said, I paid the higher price for a good unit.
Janet W | First ImpressionsHelpful and friendly staff. The variety of products available for moving and/or storage is great. Love the “reuse” area. Renting or storage, I’ll be back.
john o | Overall ExperienceThe staff was always eager to help. Will keep using this facility. We found everything spotless in this building. We feel great about the security setup .
Arvella T | Overall ExperienceThe employee who worked with me was very knowledgeable and explained everything to me in a way I could easily understand. If I had questions he made sure to answer them all throughly.
Alicia T | First ImpressionsAkram, the General Manager, runs a beautiful, clean facility and his staff is friendly and helpful. Our move into our storage locker and the return of our one-way rental was seamless as he explained the policies and procedures in detail. I highly recommend this facility for all your storage and moving needs.
Ellen C | First ImpressionsThey were polite and friendly. The one in park forrest illinois could learn alot from the people in clifton park.
CHRISTOPHER F | First ImpressionsI rented the smallest space online and realized it was too small. I webt into the store and asked to switch to a larger unit and the clerk was extremely helpful. She even waljed me out to see the unit in person. That service earned the 5 stars.
Arvella T | Online Move InI’ve been a client since 2016. The best don’t change it for anything
Wanda R | First ImpressionsALI was par Excellence. Great attitude knowledge demeanor and a really kind person. You are Blessed to have her. Top- knotch!!
Shawn S | First ImpressionsIncredibly helpful and they made the process easy. I would definitely recommend Uhaul
WILLIAMHOWARD I | First ImpressionsI had been quoted $47.95 a month on my original order on line. Ended up at the facility as $49.95, staff said well we don’t know about that. Paid 6 months in advanced. Facility is clean, well lite. Access very easy.
JENNIFERM H | First Impressionsthe management is terrible. i would never recommend it specially this location
armani r | Overall ExperienceStaff was amazing!!!!
KELLYFRANCES G | Overall ExperienceA model facility and staff.
Bruce A | First ImpressionsOnly thing i would add is there should be some type of rewards or discounts when you rent trucks as well. I rented 7 trucks in 3 months and only got half off the first month. Other than that this is place was awesome!
FRANK R | Overall ExperienceWhat a wonderful experience, from the time I entered the location to the time I left. I wish I could remember the gentleman's name that helped me with all of my storage needs. From explaining the process, showing me around and answering all of my questions. This facility is a definitely a 10 out of 5 stars.
Agustin R | First ImpressionsThanks, so very good service.
Salvador G | First ImpressionsEverything for moving is in one place and reasonably priced.
Joyce E | First ImpressionsManager Akram is exceptionally rude, a liar, and quite potentially a racist. If the block on my name is not removed and the false allegations, I will take further action. I will certainly be telling everyone, to avoid doing business here at all costs.
SHANALAUREN B | Overall ExperienceVery nice! Thanks!
chris c | Overall ExperienceAll my interactions with this facility have been excellent. I highly recommend using this facility for all your storage AND moving needs.
ANDREW M | First ImpressionsThe staff is very friendly and the faculty is clean.
Amber C | Overall ExperienceSafe and clean new facility with climate control. Elevator made it easy to move items to upper floors. Flatbed carts available for free for customer use to move in/out. Agents were helpful and friendly. Easy to reserve a storage unit or truck. Lots of spaces to back in for loading/unloading, including indoor/pull through spots. I felt my property was secure there. *Unit sizes listed online as available were not necessarily the same as when you reserve in person at the desk. I saw an 8x10 online and when I went to reserve in person, that size was not available and had to get a 10x10.
Jean T | Overall ExperienceNa
Lauren C | First ImpressionsService at this facility was above and beyond. Thank you!
Gary L | First ImpressionsAcram and the staff were great during a busy holiday weekend. After a crazy long drive from FL we got the storage on Kinns Rd. 2nd time we've used this facility. Better than the first time.
CAROL V | First ImpressionsThey were very helpful
Kenyetta H | First ImpressionsFantastic facility and very helpful staff. The ability to drop off my U-Haul rental at the same place I would store my items is really helpful.
Mark S | First ImpressionsAll staff were helpful and friendly.
Ivan F | Overall ExperienceThe team member that helped me was wonderful. She showed me where my storage unit was and how to get into it. It is also a brand new facility and is so clean and fresh and new. Thank you Uhaul for all you do!
Evan B | First ImpressionsThe only issue I ever had was the payment system. Even though I set up direct withdrawal it took them a while to sort it out. My payments wouldn't go through and they would charge me a late fee. I would have to call every month to get it straightened out. Once they did finally fix it everything was easy and I didn’t have any other issues. Other then that, it’s a nice new facility. The staff was always nice and willing to help sort things out when needed. My stuff was not ruined by bugs Bec it was always very clean. It’s was always very comfortable temp so nothing was every ruined. I was very happy there and felt safe knowing my belongings weren’t being ruined.
Janelle D | Overall ExperienceAll the staff were wonderful except the gentleman the day I vacated he was entirely to interested what was happening on his cell phone
Stacey C | Overall ExperienceYall spelled my name wrong. Why is it lower case.
erin o | First ImpressionsVery happy about the facility and the staff was very professional. Only thing that I wasn't happy about was the final price. A little bit high and I used u haul many times not one discount even when U Haul made me go from one place to pick up the truck and other to pick up the trailer or transporter. Twice this happened and it took me half a day. All in all I guess U Haul are better then most .
STANLEY S | First ImpressionsFriendly, clean and convenient.
Diane F | Overall ExperienceWell organized and friendly
Diane F | First ImpressionsThe employee who checked us in could not have done a better job
Mark H | First ImpressionsThe young lady that helped us was great. She was efficient and professional as well as personable. It was a pleasure to meet her as well as do business with her.
Victoria D | First ImpressionsGreat facility and staff
William R | Overall ExperienceGreat initial experience.
JOHN O | First ImpressionsFantastic team of girls who were quick, efficient, and very helpful! Best UHaul yet. Storage facility is A+.
Therese M | First ImpressionsThe staff was always friendly and very helpful and always had time putting the customers needs first to make sure we was satisfied from the beginning to the end of our stay. Yes I would be back and time I need to rent a truck or storage unit.
Nathaniel S | Overall ExperienceVery clean and well laid out. Made moving a cinch. You can pull right up to the building with a large moving truck.
RANDI J | First ImpressionsVery pleasant place for uhaul and storage
Nathaniel S | First ImpressionsI had an excellent experience during the months that I had a storage unit. The carts that are provided to move things in and out are extremely helpful.
Matthew G | Overall ExperienceThe staff I encountered at this facility are professional, courteous, knowledgable and cheerful! I can’t remember names, that’s my bad but Meredith was great, your manager (just had knee, ACL/meniscus, surgery) and the custodian were all amazing and made the experience better than I would have expected (I’ve had much worse customer care experiences with uhaul in the past). Thank you.
Jeff S | Overall ExperiencePolite, hardworking, knowledgeable, careful.
eugene a | First ImpressionsBassat was incredibly clear with information and helpful. Very courteous and prompt with any concerns and getting things set up.
Eric P | First ImpressionsGreat people to work with in a rough time
erin f | Overall ExperienceOutstanding Service and the facility is clean abs easily accessible!
MITCHELLJAMES P | First ImpressionsFree unit for 1 month was great. Store associate Ali is a very personable person. She was helpful and knowledgeable.
Tina V | Overall ExperienceSuch a friendly staff!
Lance M | Overall ExperienceGreat clean place and very friendly and helpful staff
Hector F | Overall ExperienceKinn’s Rd location is so new, clean, and friendly staff. Ally helped with this last rental and she was so patient and friendly. She showed us around.
Tina V | First Impressions