Customer Reviews for U-Haul Moving & Storage of Clifton Park

1,686 reviews

433 Kinns Rd   Clifton Park, NY 12065

(518) 877-6033

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 877-6033

433 Kinns Rd
Clifton Park, NY 12065

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Moving is never fun but dealing with uhaul has been nothing but great. Every employee goes out of their way to help as much as possible. Answered every question in a timely manner and asked if there's anything else they could do. Found the cost to be very reasonable and the equipment to be very user friendly.

ROBERT R 
Rating:
2.0

the service overall was fine but i was charged 40 miles more than i actually did (double). next time ill keep documentation but this is very disappointing for a large franchise

DMITRI S 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

Only issue I had was getting locked out of my unit because I wasn’t using a proper lock. I was unaware of that policy and it would’ve been nice if I was notified about this. Austin was always a pleasure to deal with.

Thomas N  |  Overall Experience 
Rating:
5.0

Outstanding customer service

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

This truck was old, with over 100,000 miles. It lacked basic amenities expected on modern rental vehicles, such as cruise control, power windows, and USB ports for phone charging.

LARRY S 
Rating:
3.0

Customer did not leave a comment.

DANIEL J 
Rating:
5.0

Just keep doing what you’re doing.

Paul M 
Rating:
5.0

Austin (manager) is great to work with. Friendly, helpful, and efficient.

Maryann S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER B 
Rating:
3.0

Rented a 26 foot truck and the ramp was way to small, made it difficult to get up and down and with it raining it was impossible to use. One of my movers slid and fell because the incline being so steep

DAVID O 
Rating:
5.0

The only downside is that you had one person running the whole thing by herself. She was truly hardworking and competent. But this was just nuts.

John B  |  First Impressions 
Rating:
5.0

I have returned here before, and it is always quick and efficient.

PETE V 
Rating:
5.0

Customer did not leave a comment.

KEITH L 
Rating:
3.0

Quoted different cost and paid more was supposed to be $49.95 ended up costing $84 for rental PLUS $45 for less than an hour. On top of that it took $ 45 in fuel to travel 19 miles and use of truck got less than an hour!!! Rip off. Clerk was going to charge bill $100 for fuel. Won’t be back to that facility again.

PETER K 
Rating:
5.0

Customer did not leave a comment.

MARK J 
Rating:
5.0

Nothing, staff was outstanding!

MARK H 
Rating:
5.0

Customer did not leave a comment.

Aljee W 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

Everything was very good 😊

JOHN L 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D 
Rating:
1.0

I think the employees need to be better trained on their inventory. I asked for a car trailer to drop off in canton and received a in town trailer. Then after I left was told it had to be returned to Clifton Park. The employee I spoke with was nice just seemed poorly trained. Also the trailer’s lights didn’t work.

MEGAN J 
Rating:
5.0

After being sent to 2 other different locations looking for an open 6x12 trailer and having no luck, I came to this location and was able to rent the trailer as a walk in . Austin was very helpful and made my experience with Uhaul much more enjoyable. He hooked up the trailer very quick , was very informative and answered all my questions. I was also thrilled to know that with my rental I qualified for a free month of storage . I will be referring all my family and friends to this location .

PETER F 
Rating:
5.0

Austin Lopez was a lovely associate who helped me with the rental and made it extremely easy, painless, and fast.

ERIC S 
Rating:
5.0

Nothing. It was my first time at this U-Haul location. I am impressed with their services. They are doing an excellent job. Their van, trailer, and the whole environment are very clean. The staff are professional.

ALADE O 
Rating:
5.0

Customer service was excellent!

JOHN R 
Rating:
3.0

Rented a flat car trailer. All four tires had different air pressure and loose lug nuts. One tire was missing wheel weights causing it to shake at speed. Accomplished my goal but good thing I looked everything over before hopping on the highway.

Jami R 
Rating:
3.0

Customer did not leave a comment.

STEPHEN V 
Rating:
4.0

Customer did not leave a comment.

LOUIS J 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H 
Rating:
5.0

The facility was very clean and well maintained. The staff was very informative, upon our arrival, the staff walked us into the storage area. They showed us how the security system works on how to enter and exit the facility. Then we proceeded to the unit and when we opened the overhead door, the place was spotless. The building was secure and the alarm systems work as intended. They have bathrooms on each floor and they were well maintained. I would recommend this facility to my family

WILLIAM J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASON M 
Rating:
5.0

Customer did not leave a comment.

SHANLEY M 
Rating:
5.0

Customer did not leave a comment.

Joanna B  |  First Impressions 
Rating:
5.0

All good.

THOMAS J 
Rating:
4.0

The staff was friendly, knowledgeable and helpful.

JO O 
Rating:
4.0

The online move in got a little confusing and I had to speak with a representative to complete the reservation.

Christopher T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SARA E 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A 
Rating:
5.0

The new vans have this automatic break , clearer instructions def needed when first starting the van .

ILIA I 
Rating:
4.0

We rented a 15' truck...drove 1 hour away(70 miles) to our new residence which is in a fairly remote area. Before unloading the truck, it wouldn't start when we attempted to re-position the truck to make unloading easier. The battery strength seemed fine and all indications pointed to a bad starter. We called the store where we picked up truck. They could not do much and advised us to scan the QR code on our paperwork and click on the link to request roadside assistance. This did prompt a call from a customer service rep who was very helpful and started to search for a mechanic that would run a service call. In the meantime, we decided to try giving the truck a jump after locating some cables down the road. The truck started and we cancelled the service call. Upon returning the truck, the store had the nerve to charge us an extra $7 because we were 1/16th lower on the gas gauge compared to where it was when we picked it. We literally saved them hundreds by cancelling the service call. This is horrible customer service and UHaul should re-visit how similar situations are handled. If anything, I should have been given a discount for my inconvenience

DAVID M 
Rating:
4.0

A sign approaching your bus8ness would be a nice thing to know your close by

CHARLES H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
3.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Christopher C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan Z  |  First Impressions 
Rating:
5.0

Gianna was very helpful,knowledgeable,and profressonal. Service with a smile. She really came through when we were facing a difficult time in our lives. Thank you so much.

Lily B  |  First Impressions 
Rating:
5.0

Amazing, the best around

JAMES M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

My #1 priority was finding a storage rental that did not raise their rental prices. The one I switched from raised my rent from $89 to $209 in 2yrs! I went with Uhaul for 3 years, my things felt safe, price stayed the same and they always have rental trucks, and a store that covers all your needs!! If I ever need to rent a truck or get storage again, Uhaul is my choice.

francine v  |  Overall Experience 
Rating:
5.0

Employees very professional

EDWARD H 
Rating:
5.0

The mechanic that worked on my vehicle as well as completing paperwork was professional and explained the hitch install. Time of installation was fast.

Tom S 
Rating:
3.0

I was stressed out with a mishap of the potential of being charged late fees due to a late payment, when I had auto pay set up.....this required 3 phone calls I do not like the fact that the monthly payments are NOT pro-rated if a customer cancels anytime after their monthly payment is made.....ex....12 days left in a month!

Dawn D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherlyn S  |  Overall Experience 
Rating:
4.0

Pave driveway

DOUGLAS P 
Rating:
4.0

Discussed the issues with the truck at drop off. They apologized but no compensation was offered. Disappointed

Lara H 
Rating:
5.0

Customer did not leave a comment.

SETH C 
Rating:
5.0

The staff at this location are professional and courteous. They are very helpful and I really like this location.

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD P 
Rating:
5.0

After a frustrating experience trying to use the app to rent from somewhere else, I came here and they had me in and out in less than 10 minutes. They really took care of me and I appreciated it.

DEBORAH M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Very helpful and courteous staff. Made the whole process easy.

BRENT B 
Rating:
5.0

Customer did not leave a comment.

BRIAN T 
Rating:
5.0

Customer did not leave a comment.

Lawrence P 
Rating:
4.0

Customer did not leave a comment.

Dayonna J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuxuan L 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Glenn A 
Rating:
5.0

Customer did not leave a comment.

Corey M 
Rating:
5.0

Customer did not leave a comment.

ZANE L 
Rating:
5.0

The general manager and staff were extremely helpful.

WILLIAM J  |  First Impressions 
Rating:
5.0

The attendant was there when I arrived. Friendly and prompt service.

CHRISTOPHER J 
Rating:
5.0

The equipment is well maintained and the staff was excellent. In addition i recieved a free moths rent for just renting a trailer. I think it's a great promotion. However I wonder if the trailer could be more aerodynamic, my truck has no problem pulling the trailer but my gas mileage decreased by 3 miles/gal.

WILLIAM O 
Rating:
4.0

Now I rated te second place because the first place refused to take the trailer sent me over 20 miles away so I had a 30 mile trip just to drop a trailer of 10 minutes from my home I spent close to $40 in fuel running around and lost close to 10 hours between picking up and dropping off extremely frustrating. Also some compensation for wasting all of my time would have been nice

Ron O 
Rating:
4.0

Counter folks were very nice. All was seamless.

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

kevin s 
Rating:
5.0

The person I dealt with, Austin, was excellent.

ALEXANDER B 
Rating:
5.0

Everything was good and dandy

William B 
Rating:
5.0

Young man that’s helped me with my motorcycle trailer was a great help!

PAUL I 
Rating:
1.0

Made reservations for the car dolly at theOntario Street in Cohoes location. The equipment wasn’t even there.

DEREK W 
Rating:
5.0

Customer did not leave a comment.

Lowden S  |  Overall Experience 
Rating:
5.0

It was a good experience the storage place was not to far from my house and that was amazing to have because if i have to get something I didn’t have to drive to much to get there and get what i need it from there.

Diego R  |  Overall Experience 
Rating:
5.0

Building was incredibly clean. Staff was wonderful and friendly. Very impressed with the safety measures

Michael J 
Rating:
5.0

Customer did not leave a comment.

RYAN F  |  Overall Experience 
Rating:
5.0

Super fast very friendly super clean store

HARRY S 
Rating:
5.0

Easy peasey

JASON H 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE M 
Rating:
5.0

I had a need. It fit and was cost effective.

Sherman W  |  First Impressions 
Rating:
5.0

windows coated with salt as were the mirrors making it difficult to see vehicles behind the truck. Shocks worn-ride not smooth. Excessive gas usage.

LINDA A 
Rating:
5.0

It was an amazing location! Clean and super well stocked. Assistance was immediate and very friendly.

Nicholas G 
Rating:
5.0

Customer service and the atmosphere was superb.

CINDY C 
Rating:
5.0

Customer did not leave a comment.

Anthony S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Always have what I need.

JEREMY T 
Rating:
5.0

Don't do anything, the staff is very professional and friendly. They know what they are doing and they very knowledgeable about what they do.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

G D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan O 
Rating:
5.0

Customer did not leave a comment.

SEAN P 
Rating:
5.0

It is a beautiful extremely clean facility Every person we encountered who is part of your organization was absolutely friendly helpful and accommodating!

Lynne R  |  Overall Experience 
Rating:
5.0

awesome service, easy to rent truck, I highly recommend this location for a rental.

David M 
Rating:
5.0

Nothing …. Everything was great

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer service was outstanding! Have used this location many times and have always given 5 stars.

DONALD L 
Rating:
3.0

I wasn’t able to take the trailer I rented. The associate who was kind informed me she couldn’t lift the trailer onto my hitch without assistance. I have a serious back injury that prevents me from lifting heavy items and could not assist.

THOMAS O 
Rating:
4.0

Customer did not leave a comment.

JAY M 
Rating:
5.0

Customer did not leave a comment.

GANG C 
Rating:
5.0

Super easy rental. Staff was nice and personable. Vehicle was great and clean. The only thing more as a prep not an issue is just read the fine print on insurance. Even the national customer service Wass very helpful, I got a parking ticket in the van.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

This is a great location. I'm unsure how to improve it.

JORGE D 
Rating:
5.0

Fast in and out service with a great product! I can’t ask for more. Thank You

JAMES W 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
2.0

Don't lie to customers when you book a truck for a price and it is much more then they promised

RICHARD M 
Rating:
1.0

Customer did not leave a comment.

Richard M  |  First Impressions 
Rating:
5.0

Great customer service and support, friendly staff and very professional. I would recommend U-Haul Moving and Storage of Clifton Park to anyone in need of a trailer or truck rental.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

KEITH J 
Rating:
5.0

Customer did not leave a comment.

Douglass S  |  First Impressions 
Rating:
5.0

The Kinns Road location in Clifton Park NY, is the best U-Haul pick up spot that I’ve ever been to. The staff is always friendly and helpful.

DOUGLAS P 
Rating:
5.0

Can’t think of a single thing. I am very satisfied with everything

seth p 
Rating:
5.0

Extremely satisfied with the facility. Would absolutely recommend and/ or utilize facility again.

jenny c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia g  |  First Impressions 
Rating:
5.0

From start to finish, all aspects of renting a storage space from my local U-Haul facility was easy, affordable, and well supported by the friendly staff.

Christopher M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devilyn D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jada J  |  Overall Experience 
Rating:
5.0

I knew u-haul gave a free lock( circular ) which is an excellent idea to get customers to always use these type locks, but what was not so clear was if I made one days difference I may not have gotten the first month without charge. I had to ask how do I get a first month free. The second floor or third floor was the offer. As long as there is an elevator all is fine with me. Glad there are no stairs to walk up or down as I am certain that is a hazard when trying to carry anything in or out. Overall everything was excellent from Kayla finding the unit to show me to Alicia handling the paperwork. This is the cleanest u haul I have ever seen

John F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m  |  Overall Experience 
Rating:
5.0

quick, efficient, friendly.

Regina C  |  First Impressions 
Rating:
4.0

Leaving unwanted items in community space very helpful; even picking up things also nice.

Marie H  |  Overall Experience 
Rating:
5.0

No issues at all during storage contract, and staff was very helpful every time in contact

leo d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIAS J  |  Overall Experience 
Rating:
5.0

Very well lit and felt the facility was secure

DONALDJ H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigid R  |  Overall Experience 
Rating:
5.0

The staff is always professional and friendly.

kenni h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina F  |  Overall Experience 
Rating:
5.0

Thank you

kenni h  |  Overall Experience 
Rating:
5.0

A smooth process, very clean space, excellent service

Ivaylo I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew H  |  First Impressions 
Rating:
5.0

The staff was very helpful with the setup of my new unit.

Zachary L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m  |  Overall Experience 
Rating:
5.0

Employees were polite, professional and very helpful

Michael P  |  First Impressions 
Rating:
5.0

Units are clean and well maintained.

Justin S  |  First Impressions 
Rating:
5.0

Gianna (spelling may be incorrect) was our associate and she was amazing. She was friendly and very helpful in getting our reservation set up and showing us our unit. I’ve never had a better experience with long term storage.

Demi B  |  First Impressions 
Rating:
5.0

Very clean and easily accessible unit. Was very easy to cancel when I no longer needed the unit. Would recommend.

Olivia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuelle V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dave c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEELIZABE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C  |  First Impressions 
Rating:
5.0

The service was everything I needed: affordable, clean, secure, and room enough. Having a storage facility at the same location where I could rent and return the moving van is also a tremendous plus.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freya S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L  |  Overall Experience 
Rating:
3.0

Manager ran out as fast as should could to clock out, when she could have taken the extra ten minutes to help us instead of having to help us from home two hours later as we still weren’t able to move In.

GABRIELLE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia L  |  First Impressions 
Rating:
5.0

Alicia could not have been more helpful. I appreciated her patience in answering all my questions. She made a hectic and stressful thing (moving) not seem nearly as bad which is amazing !!

Nathan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA L  |  Overall Experience 
Rating:
5.0

Without question the nicest facility of its kind I've seen, up & down the east coast. Staff was efficient & friendly, I was escorted directly to my unit, and the tech for access was fantastic. (Was curious why their system needed a 2nd contact name w/ a separate physical address for checking in but that's certainly something that's HQ's whiff and not the local staff's.) Would absolutely recommend!

William B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m  |  First Impressions 
Rating:
5.0

Tristan at kinns road was excellent …he was kind, helpful, and knowledgeable from start to finish…definitely will recommend to others👍🏻

Robin B  |  First Impressions 
Rating:
5.0

Fabulous, clean, safe facility. Workers were always willing to help and deliver quick efficient service

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri P  |  First Impressions 
Rating:
5.0

Great place, welcoming and helpful staff.

Jennifer L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda G  |  Overall Experience 
Rating:
2.0

Contacted customer service prior to for listings stating elevator vs street level and was told elevator was not needed for street level. Upon arrival the unit required elevator access and was several hallways away. The entire process took many hours due to this. We were also told upon check in that after hours was included we just needed to disarm the unit. We were never shown how to arm and disarm and we did not have after hour access the unit locked at 10pm and we were not able to finish in the evening.

Mikayla N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Priscila D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW C  |  First Impressions 
Rating:
3.0

Helpful yes. Friendly not !

ALBERTO A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI C  |  First Impressions 
Rating:
5.0

You guys are the best, thank you for making this process easy.

MICHELLE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARDHERMAN P  |  Overall Experience 
Rating:
1.0

After being a customer for almost a year, spending close to $3,000 over that remainder, I closed one of my storages this past week that I opened on behalf of my non-profit organization. have had two for about a year. The person who checked me out was fantastic. I don’t know his name. However, about 30 minutes after leaving, the gentlemen called me and said that his manager was upset that I was “caught on camera” putting “trash bags” into the community reuse space. I said that I am aware of the signs that say I cannot put trash or mattresses but nothing about clothing and shoes (which is what was in the bags that I put there). Nor was I aware of any weight limits pertaining to that area. In fact, there was a couch that was there when I put the clothes there. Upon my move-in, I even put my own couch there. I’ve NEVER had any problems. So he said his manager would deal with it and that she “might” give me a call. He called me back shortly after and said that his manager, Alicia, is going to charge me $350 if someone doesn’t take the belongings. To this, I asked for Alicia’s number so that I can speak with her directly instead of doing a back and forth with this young man. I called Alicia and requested that she show me where in the policy that it says there is a limit/weight that I cannot go over when placing things in the REUSE area. She responded with “it’s in the contract that you signed.” After looking at the contract, and reading it thoroughly, I learned that there is nothing in the contract even concerning the REUSE area, let alone mentioning that there’s a limit to bags I can put there. I called her immediately after to inform her that I did not sign anything of that matter and if she can show me something that says otherwise, I’d be more than willing to go pick up whatever “excess” bags I needed to and to dispose it accordingly. She said that the contract has undergone “many updates” and that she will review it and call me back. Although, I’m not sure how a contract can change once it’s been signed. This was Friday. Today, Sunday, I get a call and text message from Alicia with three attached pictures. Each picture included ONE item than had what appeared to be a stain on it. The message read that stained clothing is not reusable, and therefore trash. I left many bags (which all fit in the reusable area, nothing was left outside of that area, to which I would understand if that had been the case) and she claimed that at this point she had went through and continues to go through the items to pull out similar items. The fact that I have been a LOYAL customer for years and have spent as much money as I have in this past year alone at Uhaul, and Alicia doesn’t “feel” like moving the items I left for OTHERS so she can contact me and demand that I pick it up or I am charged an OBSCENE $350, is disgusting to say the least. U-Haul is a corporate business, nationwide, business, I recommend that either you close the reuse area completely if you don’t actually want people to use it, or to be VERY specific with what can and cannot be put there or how much can or cannot be put there by one person. Until then, you cannot charge people hundreds of dollars for using a space that you have given them the option to use. Again, there are signs that read: No trash, no mattresses. A shirt with a small stain is not trash and is definitely reusable, even if only for someone to make a quilt out of. If you decided to keep the reuse space, please define what trash is to your customers, and then explain this to your managers. What I’ve dealt with is borderline harassment. Unless this is resolved, I will be closing my second storage with Uhaul and NEVER use this service again.

Kayla M  |  Overall Experience 
Rating:
2.0

My contents were sold to an auction, without prior warning.

tim w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall R  |  First Impressions 
Rating:
5.0

Alicia was fantastic to work with, I had a few issues and she was very helpful.

Brian C  |  First Impressions 
Rating:
5.0

Tristan was amazing in getting us settled with our contract, showing us around and answering all of our questions. Great place. Great staff. Highly recommend.

Lise M  |  First Impressions 
Rating:
5.0

If I want to get item's out during the week the card I was issued only gave me access to 7PM. It makes hard when you work till 6PM. Card should allow you access to 9PM.

William L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T  |  Overall Experience 
Rating:
5.0

The only reason I left was because I moved. I have recommended uhaul storage to others.

Barbara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zachary z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veda B  |  Overall Experience 
Rating:
5.0

Only flaw would be the handcarts with non remove able handles. It would be easier to move large items on a cart without a handle.

Scott M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana L  |  Overall Experience 
Rating:
5.0

Big elevators, wide doors, clean. A complete opposite of the last place we had storage.

Joseph M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen D  |  Overall Experience 
Rating:
5.0

great facility, friendly staff, safe, very clean, with many carts. There is also a corner in the hallway where people leave some free stuff. So when I found my apartment and was taking my stuff out of the storage, I also got myself a really nice couch someone did not need it, but I was happy to have it for free.

IRINA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  First Impressions 
Rating:
5.0

This has to be the best place to store. It is kept impeccably clean, it's secure, and it's very convenient to get to from all directions. The staff are very welcoming and treat you with respect and courtesy. The security is excellent and moving in or out in bad weather is no problem at all because there is a bay to load or unload inside the facility along with outside access. There are plenty of carts to make move in or out so easy. AND, there is every size to fit storage needs. If all this isn't enough, they have U-Haul truck and trailer rentals on-site! When I moved long distance, I dropped off my truck right there. I have moved several times in my life and this was the best and easiest of all. Thanks, U-Haul!

Joyce E  |  Overall Experience 
Rating:
5.0

I have no complaints with U-Haul Moving & Storage. It was so great for the time I needed it! Highly recommend!

Tara B  |  Overall Experience 
Rating:
5.0

The facility was spotless and the staff always courteous and helpful. An excellent store facility. Clearly well managed.

Rick C  |  Overall Experience 
Rating:
5.0

Friendly staff. Super clean facility. Restrooms are convenient and above average in cleanliness and appearance.

SHERRI H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat P  |  Overall Experience 
Rating:
5.0

Great new facility, staff is great to deal with and it was a very easy place to get in and out of

Joseph L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRINA P  |  First Impressions 
Rating:
5.0

No comment

Jada J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vashti Q  |  Online Move In 
Rating:
5.0

Very convenient and relatively easy move. Only thing missing was a ramp to connect to the truck to load/unload. Carts supplied were helpful. Service people there were helpful & friendly. Very good facility in Clifton Park, NY off rte9/87.

Joshua S  |  First Impressions 
Rating:
5.0

We were very happy with the storage facility. It was clean, bright, accessible ,safe etc. Can't say enough good things. The price was fair. Renting the truck and having the storage facility all in one place was great. Will absolutely rent again. I have already told my coworkers and friends about this U-haul location. Thank you. for a great experience!!!

michele B  |  Overall Experience 
Rating:
5.0

Manager is super nice

Laurel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea S  |  Overall Experience 
Rating:
5.0

Thanks friends

Dana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariana M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIC J  |  First Impressions 
Rating:
5.0

Top notch customer service! Best Uhaul experience.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P  |  First Impressions 
Rating:
4.0

There was a problem with the storage units they had available

Kurt M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine s  |  Overall Experience 
Rating:
5.0

Very personable employees. Beautiful, clean, convenient facilities. I was impressed.

Mary L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YARAE T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel D  |  Online Move In 
Rating:
5.0

My U-Haul experiences have always been positive, will always highly recommend them. The one month free of the storage unit with the trailer rental was extremely helpful.

Natalie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard k  |  First Impressions 
Rating:
5.0

The young lady who waited on me was so personable and very efficient She has exceeded the customer service standards great employee

Stacey C  |  First Impressions 
Rating:
5.0

The storage facility was amazing. Clean, great security and carts available for easy hauling of unwieldy and heavy items. Will definitely rent again and spread the word. Internet special was also a factor. Rent a truck and get a free month of storage.

michele B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
4.0

The place is great. I felt safe to leave my things. Although some of the staff are grumpy. Otherwise perfect.

JENNIFERM H  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for a better experience. Perfect!!

jane b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
4.0

This storage was very convenient and affordable, with very pleasant staff. My only disappointment was the water that seeped into put unit from snow melting off of trucks in the garage bay. I do hope this has been resolved for future customers, as upon emptying unit some antique pieces did show water damage on the lower areas and/or legs.

lisa v  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY D  |  Overall Experience 
Rating:
5.0

Always love this facility! They make your move so much easier and less stressful! Thanks!!!

WILLIAMHOWARD I  |  Overall Experience 
Rating:
5.0

Abigail was great! Very friendly and super helpful. I think you should have 24-hr access to the unit included in the monthly rental. You shouldn’t have to pay extra for that.

Charles W  |  First Impressions 
Rating:
5.0

The man who helped me was very nice,helpful,got me in and out in a flash. The main building and the storage facility are super clean !! I feel confident my things will be safe stored there.

AMY w  |  First Impressions 
Rating:
5.0

Was given detailed instructions on how to access the unit. Was given options on location of unit. It was a good experience overall.

Joy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent K  |  First Impressions 
Rating:
4.0

$90/mo for 50 square feet is a little nutty

John H  |  Overall Experience 
Rating:
5.0

Fantastic service all the way around

MICHAEL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K  |  Overall Experience 
Rating:
5.0

The team at UHAUL were polite, and accommodating. I wouldn't go anywhere else. Having a climate controlled storage facility is a must! Made our move less stressful for sure. Tim M

Tim M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda G  |  Overall Experience 
Rating:
5.0

Employees were so helpful and friendly! Access was awesome and facilities are great! Thanks

Tara S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyetta H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanetta C  |  Overall Experience 
Rating:
5.0

The best facility I’ve ever used. Would definitely recommend and use again

Mark H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim L  |  Overall Experience 
Rating:
5.0

The facilities were maintained fantastically, and the staff was always helpful and friendly. Tristan never failed to provide assistance when needed, and I never worried about the condition of my belongings when they were there. 10/10!

Adam R  |  Overall Experience 
Rating:
5.0

Akram and his staff run a beautiful and clean facility.

Ellen C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen C  |  Overall Experience 
Rating:
4.0

This is my first time getting a storage unit at Uhaul. Everything was very satisfactory. I think your prices are a little high, but with that said, I paid the higher price for a good unit.

Janet W  |  First Impressions 
Rating:
5.0

Helpful and friendly staff. The variety of products available for moving and/or storage is great. Love the “reuse” area. Renting or storage, I’ll be back.

john o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin L  |  Overall Experience 
Rating:
5.0

The staff was always eager to help. Will keep using this facility. We found everything spotless in this building. We feel great about the security setup .

Arvella T  |  Overall Experience 
Rating:
5.0

The employee who worked with me was very knowledgeable and explained everything to me in a way I could easily understand. If I had questions he made sure to answer them all throughly.

Alicia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana C  |  First Impressions 
Rating:
5.0

Akram, the General Manager, runs a beautiful, clean facility and his staff is friendly and helpful. Our move into our storage locker and the return of our one-way rental was seamless as he explained the policies and procedures in detail. I highly recommend this facility for all your storage and moving needs.

Ellen C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebekah o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arvella T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLEPAUL T  |  First Impressions 
Rating:
5.0

They were polite and friendly. The one in park forrest illinois could learn alot from the people in clifton park.

CHRISTOPHER F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W  |  First Impressions 
Rating:
5.0

I rented the smallest space online and realized it was too small. I webt into the store and asked to switch to a larger unit and the clerk was extremely helpful. She even waljed me out to see the unit in person. That service earned the 5 stars.

Arvella T  |  Online Move In 
Rating:
5.0

I’ve been a client since 2016. The best don’t change it for anything

Wanda R  |  First Impressions 
Rating:
5.0

ALI was par Excellence. Great attitude knowledge demeanor and a really kind person. You are Blessed to have her. Top- knotch!!

Shawn S  |  First Impressions 
Rating:
5.0

Incredibly helpful and they made the process easy. I would definitely recommend Uhaul

WILLIAMHOWARD I  |  First Impressions 
Rating:
4.0

I had been quoted $47.95 a month on my original order on line. Ended up at the facility as $49.95, staff said well we don’t know about that. Paid 6 months in advanced. Facility is clean, well lite. Access very easy.

JENNIFERM H  |  First Impressions 
Rating:
1.0

the management is terrible. i would never recommend it specially this location

armani r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina S  |  Overall Experience 
Rating:
5.0

Staff was amazing!!!!

KELLYFRANCES G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M  |  Overall Experience 
Rating:
5.0

A model facility and staff.

Bruce A  |  First Impressions 
Rating:
5.0

Only thing i would add is there should be some type of rewards or discounts when you rent trucks as well. I rented 7 trucks in 3 months and only got half off the first month. Other than that this is place was awesome!

FRANK R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK C  |  First Impressions 
Rating:
5.0

What a wonderful experience, from the time I entered the location to the time I left. I wish I could remember the gentleman's name that helped me with all of my storage needs. From explaining the process, showing me around and answering all of my questions. This facility is a definitely a 10 out of 5 stars.

Agustin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanine B  |  First Impressions 
Rating:
5.0

Thanks, so very good service.

Salvador G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA C  |  First Impressions 
Rating:
5.0

Everything for moving is in one place and reasonably priced.

Joyce E  |  First Impressions 
Rating:
1.0

Manager Akram is exceptionally rude, a liar, and quite potentially a racist. If the block on my name is not removed and the false allegations, I will take further action. I will certainly be telling everyone, to avoid doing business here at all costs.

SHANALAUREN B  |  Overall Experience 
Rating:
5.0

Very nice! Thanks!

chris c  |  Overall Experience 
Rating:
5.0

All my interactions with this facility have been excellent. I highly recommend using this facility for all your storage AND moving needs.

ANDREW M  |  First Impressions 
Rating:
5.0

The staff is very friendly and the faculty is clean.

Amber C  |  Overall Experience 
Rating:
5.0

Safe and clean new facility with climate control. Elevator made it easy to move items to upper floors. Flatbed carts available for free for customer use to move in/out. Agents were helpful and friendly. Easy to reserve a storage unit or truck. Lots of spaces to back in for loading/unloading, including indoor/pull through spots. I felt my property was secure there. *Unit sizes listed online as available were not necessarily the same as when you reserve in person at the desk. I saw an 8x10 online and when I went to reserve in person, that size was not available and had to get a 10x10.

Jean T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colton J  |  First Impressions 
Rating:
5.0

Na

Lauren C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea S  |  First Impressions 
Rating:
5.0

Service at this facility was above and beyond. Thank you!

Gary L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas B  |  Overall Experience 
Rating:
5.0

Acram and the staff were great during a busy holiday weekend. After a crazy long drive from FL we got the storage on Kinns Rd. 2nd time we've used this facility. Better than the first time.

CAROL V  |  First Impressions 
Rating:
5.0

They were very helpful

Kenyetta H  |  First Impressions 
Rating:
5.0

Fantastic facility and very helpful staff. The ability to drop off my U-Haul rental at the same place I would store my items is really helpful.

Mark S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

raymond G  |  First Impressions 
Rating:
5.0

All staff were helpful and friendly.

Ivan F  |  Overall Experience 
Rating:
5.0

The team member that helped me was wonderful. She showed me where my storage unit was and how to get into it. It is also a brand new facility and is so clean and fresh and new. Thank you Uhaul for all you do!

Evan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lea A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Salem C  |  Online Move In 
Rating:
4.0

The only issue I ever had was the payment system. Even though I set up direct withdrawal it took them a while to sort it out. My payments wouldn't go through and they would charge me a late fee. I would have to call every month to get it straightened out. Once they did finally fix it everything was easy and I didn’t have any other issues. Other then that, it’s a nice new facility. The staff was always nice and willing to help sort things out when needed. My stuff was not ruined by bugs Bec it was always very clean. It’s was always very comfortable temp so nothing was every ruined. I was very happy there and felt safe knowing my belongings weren’t being ruined.

Janelle D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA M  |  First Impressions 
Rating:
5.0

All the staff were wonderful except the gentleman the day I vacated he was entirely to interested what was happening on his cell phone

Stacey C  |  Overall Experience 
Rating:
4.0

Yall spelled my name wrong. Why is it lower case.

erin o  |  First Impressions 
Rating:
5.0

Very happy about the facility and the staff was very professional. Only thing that I wasn't happy about was the final price. A little bit high and I used u haul many times not one discount even when U Haul made me go from one place to pick up the truck and other to pick up the trailer or transporter. Twice this happened and it took me half a day. All in all I guess U Haul are better then most .

STANLEY S  |  First Impressions 
Rating:
5.0

Friendly, clean and convenient.

Diane F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G  |  Overall Experience 
Rating:
5.0

Well organized and friendly

Diane F  |  First Impressions 
Rating:
5.0

The employee who checked us in could not have done a better job

Mark H  |  First Impressions 
Rating:
5.0

The young lady that helped us was great. She was efficient and professional as well as personable. It was a pleasure to meet her as well as do business with her.

Victoria D  |  First Impressions 
Rating:
5.0

Great facility and staff

William R  |  Overall Experience 
Rating:
5.0

Great initial experience.

JOHN O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H  |  First Impressions 
Rating:
5.0

Fantastic team of girls who were quick, efficient, and very helpful! Best UHaul yet. Storage facility is A+.

Therese M  |  First Impressions 
Rating:
5.0

The staff was always friendly and very helpful and always had time putting the customers needs first to make sure we was satisfied from the beginning to the end of our stay. Yes I would be back and time I need to rent a truck or storage unit.

Nathaniel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas R  |  First Impressions 
Rating:
5.0

Very clean and well laid out. Made moving a cinch. You can pull right up to the building with a large moving truck.

RANDI J  |  First Impressions 
Rating:
5.0

Very pleasant place for uhaul and storage

Nathaniel S  |  First Impressions 
Rating:
5.0

I had an excellent experience during the months that I had a storage unit. The carts that are provided to move things in and out are extremely helpful.

Matthew G  |  Overall Experience 
Rating:
5.0

The staff I encountered at this facility are professional, courteous, knowledgable and cheerful! I can’t remember names, that’s my bad but Meredith was great, your manager (just had knee, ACL/meniscus, surgery) and the custodian were all amazing and made the experience better than I would have expected (I’ve had much worse customer care experiences with uhaul in the past). Thank you.

Jeff S  |  Overall Experience 
Rating:
5.0

Polite, hardworking, knowledgeable, careful.

eugene a  |  First Impressions 
Rating:
5.0

Bassat was incredibly clear with information and helpful. Very courteous and prompt with any concerns and getting things set up.

Eric P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary l  |  First Impressions 
Rating:
5.0

Great people to work with in a rough time

erin f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARDHERMAN P  |  First Impressions 
Rating:
5.0

Outstanding Service and the facility is clean abs easily accessible!

MITCHELLJAMES P  |  First Impressions 
Rating:
5.0

Free unit for 1 month was great. Store associate Ali is a very personable person. She was helpful and knowledgeable.

Tina V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M  |  First Impressions 
Rating:
5.0

Such a friendly staff!

Lance M  |  Overall Experience 
Rating:
5.0

Great clean place and very friendly and helpful staff

Hector F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S  |  First Impressions 
Rating:
5.0

Kinn’s Rd location is so new, clean, and friendly staff. Ally helped with this last rental and she was so patient and friendly. She showed us around.

Tina V  |  First Impressions 
No reviews have been submitted for this location.
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