Customer Reviews for U-Haul Moving & Storage of Cohoes

Rating:

4.0

The equipment was clean and the staff was friendly. However, it felt like there was no't a proper inspection done of the vehicle mileage or the fuel level. Both were incorrect!! The fuel level was not at the filled mark as indicated on the receipt and mentioned by the staff. That felt fraudulent and this is why I will not recommend this location in Ontario Street, Cohoes, NY.

Rating:

5.0

No need to improve nothing because everything was perfec costumer service and the equipment thanks

Rating:

1.0

They have screwed my whole reservation. I was outside for 3 hours in the rain with the customer service and trying to figure out how to take my truck out. They have not move my truck to the front and there was no way I could have taken my truck out because other trucks was on the way and I have the picture and video. Then they provided me with another truck the lock wouldn’t work or open. Then they offered me another truck finally we got it but was super big truck for us. Everything went downhill for me.

Rating:

3.0

Nothing.

Rating:

2.0

Have people on site to help with equipment. Customers shouldn't have to hook up and connect and unhook equipment themselves. Luckily I didn't hurt myself trying to hook up a 6x12 utility trailer all by myself. That would have made for a nasty lawsuit.

Rating:

3.0

neither good or bad. guy told me where to put the trailer and said i was done.

Rating:

5.0

Mui amables todo el personal

Rating:

5.0

Both of the staff at the Cohoes location went out of their way to assist me in finalizing my trailer rental. The gentleman who works outside (I forgot his name) was extremely helpful in trouble shooting my trailer hitch needs. Thank you- Peter

Rating:

3.0

Better maintenance of equipment. The trailer running lights quit working on our way resulting in a 2 hour delay waiting for a repairman to come and he had to drive nearly 2 hours just to get to our location

Rating:

4.0

The location was good. The guys that helped me were good.

Rating:

5.0

Everything was great, thanks!

Rating:

5.0

Great movers

Rating:

1.0

Actually do your job. Assess a car’s hitch before you rent a trailer. Don’t say” oh they will take care of everything when you pick up the trailer tomorrow” Who is “they”? No one there was able to install the back light connection. The woman on friday told me I would have to wait till monday to get it done..Every other uhaul is closed in the area till monday. So i was supposed to delay my storage move out, pay for 2 more days hotel, cancel my weekend plans in virginia because uhaul fidn mt do their job? I finally called uhaul global ( since the cohoes office doesn’t exert thrmselves) and they identified a place yo install the light connectiion on my car. But I had to drive to Massachusetts the following morning to have this done. The man who helped connect the trailer to my friend’s truck on friday 3/28 actually seemed like he wanted to help but was not able to install the light connector. What do you think of my experience?

Rating:

5.0

I don't see a need for improvement.

Rating:

4.0

The trucks transmission kept slipping. Would pick up speed. Had to floor it to even get to 25 mph on flat ground. Was charged for gas, even though I brought it back how I found it at a quarter tank. Told the clerk and still got charged

Rating:

4.0

The cab was not cleaned. I cleaned it and removed a bag of chicken bones, a cigarette, some white pills and trash under the seats. Otherwise everything was fine.

Rating:

2.0

The gentleman that assisted me gave exceptional.customer service and it's stressful moving with inconveniences and I felt like he made my experience worth doing business with Uhaul. Thanks again

Rating:

5.0

The staff was Amazing very helpful

Rating:

5.0

Staff was friendly and helpful

Rating:

2.0

Staff was very friendly, but i was unable to pick up equipment when i arrived foe my appointment sue to a uhaul system issue. Trailer was full of trash when i picked it up. I had to clean some before i could even use it. I never received $50 for equipment not be ready when i went to pick up at my appointment and was charged cleaning fee appn return, even though i left trailer cleaner than when i had picked it up.

Rating:

5.0

Great experience!

Rating:

5.0

The staff was very helpful and they did an outstanding job of helping me and answer all my questions

Rating:

4.0

The only "complaint" I have is we were trying to use the app as I chose mobile pickup when renting the truck. We were there and the app was telling us we were at the wrong location. We were not. Eventually we gave up on the app and spoke to the gentleman inside to get it situated. i won't be using the app the next time I rent a uhaul.

Rating:

3.0

The truck has 1/4 of a tank of gas, and I returned the truck with 1/2 Tanks of gas and they didn't issue any credit for it.

Rating:

4.0

A lil expensive on the mileage

Rating:

1.0

I returned my U-Haul on March 1st to a busy, disorganized location. I was assured that my reservation was complete and would be closed out appropriately. I thought all was well until I began receiving texts, emails and a phone call wondering when I was returning the rental. After several attempts to contact this location directly and 2 calls to central registration I was finally assured that I would not be charged. When I finally received the receipt that I returned the trailer, although I wasn’t charged extra, it had the date of March 4th which is incorrect. I returned it on March 1st and would like the record corrected to reflect the actual date.

Rating:

5.0

Nothing. you guys are the best and everyone knows it!!!

Rating:

4.0

More people at counter.

Rating:

3.0

I rent a 26 foot truck come to find out after I got it to the house to start loading my thing I noticed just than that my truck was missing a wiper blade and had a peace of wood from the last person that moved in the back of the truck still.

Rating:

2.0

Apparently unlimited miles does not mean unlimited miles as I was charged an additional $140

Rating:

1.0

Would not shift gears properly Dangerous to drive Needs a wheel alignment truck was all over the road Was on E Check engine was on

Rating:

2.0

I always rented from you this time it was a no pleasant experience customer service was horrible and then the truck was defective it would not go more than 30 miles n the check engine came in when I return to the rental the staff disregard my comments until my son came in thanks

Rating:

3.0

The vehicle we rented had a filthy dirty interior. The windshield was dirty on the inside, the dashboard and steering column were dusty, the drink holder console and steering wheel were sticky and dirty and had gooey stuff left from someone else. The nterior lights didn’t work, and the gauge-panel with speedometer and mileage was totally dirty. I used a multi purpose cleaner and rag to make it less disgusting before using it. Additionally, the gas level was recorded improperly at pickup time. Fortunately we took a picture while at the facility to prove it had less fuel than was written on the statement. We were not charged for the difference. The store is dirty and the parking lot is littered with debris. Given the amount of business it should receive some maintenance.

Rating:

5.0

Quick and professional service...

Rating:

1.0

Had a trailer. You we be told one price and then changed another.

Rating:

5.0

Staff was friendly and extremely helpful.

Rating:

1.0

I returned my truck early and got a text next day that I didn’t and that it would be reported stolen ! So yeah not a good experience

Rating:

5.0

The store assistant was amazing polite and very courteous. There was a problem with the reservations and the computer was not working he just jumped into action as the store started to fill with returns. EXCELLENT

Rating:

1.0

For the 2nd time in a month the staff did not check in my rental when returned. Without checking or any verification was charged double. After 3 phone calls and a complaint, im told the process to correct this takes 7 days. Absolutely unacceptable. Will never use them again.

Rating:

5.0

Heath is definitely an asset. He was quick, courteous and efficient. He’s the reason I’d come back next time I need to rent a van or truck.

Rating:

4.0

The interaction here was simply a drop off. I spoke with the rep for maybe 20 secs. He was kind and respectful, just busy and seemed to be the only one on staff helping the volume of people that were looking to be helped.

Rating:

5.0

Staff was great. The Van was just what I needed. Price was reasonable. Would definitely use again

Rating:

5.0

Very friendly, quick and fast

Rating:

5.0

I had a woman that was new to the job. She did good.

Rating:

3.0

Driver door wouldn't close and they sent me out knowing that. Also didn't tell me combination lock was on truck back door.

Rating:

5.0

Staff were super friendly and helpful

Rating:

1.0

Temperature outside was 20 degrees the heat in the truck did not work tried calling to report it got put on hold when going to return truck told them about the heat they knew about it and told me to bundle up

Rating:

5.0

The two gentlemen that helped us were wonderful!!!

Rating:

3.0

Better equipment for safety of your customers!! Do better

Rating:

5.0

Very reliable equipment

Rating:

5.0

offer help to upload photos, not just follow the link, some of us are not as phone litereat as the younger ones. LoL

Rating:

5.0

Great customer service and care

Rating:

3.0

I am not sure of the young man’s name who helped me with the truck outside. He was awesome. He was great.! I’m not sure of his name. He said he was new. There has to be the friendliest person I’ve ever met at U-Haul or for most doors for that matter.! Hopefully you guys treat him right so you can keep him as an employee

Rating:

5.0

Had a problem finding the trailer in Stamford, CT area so I had to rent from Albany and bring back.

Rating:

3.0

Attendants were helpful The truck cargo was ready to be rented but cargo was dirty with mud and dirt. I had to sweep it out myself. I noticed THAT THEY WERE SHORT HANDED AS USUAL!

Rating:

5.0

All went well. Customer service was great. I'll let you know if I think of anything

Rating:

5.0

Very Professional service from Tony

Rating:

2.0

Tony, was amazing .got the order set up in minutes and very helpful getting the storage as well. Very nice man

Rating:

5.0

I have rented from this location before and to date I have never had a problem. Pickup and drop off is convenient and the staff is efficient in the pick up and return process

Rating:

5.0

Everything was great including the guy that waited on me, I was in and out quick

Rating:

5.0

I was a little bit nervous since I never used U haul before but they made it easy for me to get the truck. Highly recommended

Rating:

5.0

Very easy and efficient rental process from start to finish.

Rating:

5.0

This team is always friendly and very helpful.

Rating:

5.0

The van I reserved was ready when I arrived. The employee was pleasant and made the process easy.

Rating:

4.0

Great staff! Welcoming and helpful!

Rating:

3.0

Location gave me trailer traveling one way over 1100 miles with 2 bald tires and a tire leaking from valve stem. Had to spend 4 hours adding air and changing trailers due to roadside not having any replacement tire. This was unacceptable

Rating:

3.0

Only thing was the lighting inside the storage unit It was intermittent at best I informed staff several times about lighting and they didn't seem to care about it since it was never rectified Don't think at move out it was the same staff I addressed though. There was different personnel. There needs to be assurance that lighting inside units are operational at all times

Rating:

1.0

I would never rent a storage unit or a hauler from this location ever again. There's no daily pro-rated fee, if you have a few days left on the unit, there's no refund of cost difference of non usage like other storage companies. In order to get to my unit I had to climb a ladder that was in it self unsafe and heavy to push. The Manager is rude and obnoxious. He makes customers purchase what's not needed. The bathroom was absolutely disgusting. My unit seemed to have been broken into, the ceiling in my unit had a leak, that I wasn't told about. Because there was debris all over my furnishings. My experience was awful. I wouldn't recommend. Totally dissatisfied. The price of the unit was way more than what it should have cost. Considering that people have had thier furnishings stolen at this location. I will say the only welcomed help I had was by a young black guy with dreads, he was awesome and went above and beyond. That was my only good experience. The other 2 employees were crasp and unconcerned. Not even offering a discount after closing my unit and I purchased a hauler to remove my furnishings. And I had 10 more days left on my paid locker for which I wasn't receiving anything from the leftover days. Uhaul should be ashamed of over charging. And my spouse is a Veteran and there's no discounts for our men and women in uniform. I'm posting this review online and I'm sending out a message to all Veterans and active duty members as to my experience with Uhaul. Horrible. Shame on you!!!

Rating:

5.0

I just moved up here from another state and needed a storage unit. I found this place online. The representative I spoke to on the phone was courteous and very informative. And the person at the place was a very nice guy. He helped me find what I was looking for for the price I was willing to spend. I would HIGHLY RECOMMEND this facility.

Rating:

4.0

There was no indication I would be moving into a top storage, u haul should let you know where your unit is to let you decide if you want it or not

Rating:

5.0

Thank you Chris M so much for everything you have done for me and my family. You are the BEST

Rating:

3.0

The directions for accessing the unit for the first time seem to be made for a different kind of facility. It mentioned a keypad next to the unit... that doesn't exist. It directed me to rearm my unit, also not possible without the keypad next to it. And also even on the keypad outside the door to the building the keypad directions threaten to disallow aces to the building next time unless we check out/rearm the building, which is not possible. Just very confusing.

Rating:

5.0

The manager there is great and a pleasure to deal with

Rating:

3.0

It was clean but staff was not helpful in finding proper equipment to help access the unit nor were they helpful in locating the unit itself we were completely confused as to where it was we searched for a while before we found it

Rating:

3.0

The unit was very very small for the amount of money. My experience with storage facilities in NJ were more cost effective.

Rating:

4.0

Wish ya didn't have to deal w/putting out mouse traps..but thx for keeping the little critters out of our units. Love love love the women staff... 👍. Wish ya took checks

Rating:

5.0

Thank you Chris for making this an awesome experience

Rating:

1.0

I am super happy with the pricing, as well as the friendly, quick responsive and knowledgeable ease of the process. I have had quite a few storage units and I am so impressed with everything! The gentleman that helped me was thorough in showing me the unit before I completed the financial process and for the amazing price I was shocked at how clean it was and smelled clean too. Thank you so much!!!

Rating:

4.0

The staff was super friendly and helpful. It definitely made up for the second level storage and the ladder i had to move every time to get in and out of storage. So thank you to the staff for making the difference.

Rating:

1.0

Jake was really rude and disrespectful ,he told me one price and did another he over charged me ,and he set an appointment and never showed up ,I will never use you again.

Rating:

1.0

I didn’t. Have a. Storage. Unit. And. Wanted my money back and. They haven’t have me my money back

Rating:

3.0

I reserved an outside, ground level room through the website. When I arrived I was told this facility doesn’t use the online reservation system and they don’t rent out exterior storage spaces. I was told I should have called first, but I can only find the national UHaul phone number, not a number for this store. I was asked to accept a room up a set of movable stairs which are shared by other customers. I didn’t realize until I saw it that it was a crawl space not tall enough to stand in. The wheels on the stairs are stiff and difficult to maneuver. I am concerned about another customer moving the stairs while I am in my room, stranding me up there. I would feel safer if there was a system to attach the stairs to the room. There are chains already on the stairs. Perhaps there is a system I don’t understand?

Rating:

4.0

Was happy with the storage unit and friendly and helpful staff. The only concern is that there was a small hole in the corner of the unit, which I reported when I closed the unit. Was just worried that a mouse would get in, but I did not see any evidence of one. Was well lit up, secure clean and a good temperature. Thank you for the facility putting durable locks on the units. Overall experience very good and happy. Thank you!

Rating:

5.0

The staff at the Cohoes location operates the best U-Haul facility I've had the opportunity to use. Rentals, returns, and storage services were all top notch

Rating:

1.0

The first time I came to purchase a storage I was told by the black guy that U-Haul in Cohoes, Albany and Latham had NO UNITS available even tho I seen online they had units! Come to find out he just didn't want to do his job. I spent the rest of that looking for a storage when I could of just booked that day! Total waste of time. I went online and reserved a unit in minutes which proved he was a liar the customer service agent I spoke to on the phone was very helpful and he helped me secured my unit. I returned to the U-Haul place and purchase my unit after I told him I was able to booked online and he lied. Also he has a habit of when the customer comes in of just walking out he doesn't say "I'll be with you shortly, I'll be right back or nothing" just terrible customer service!! I really needed the storage unit but next time I will go else where this place needs to find workers who actually wanna work and help the customer as a first timer I had no idea what I was doing and he didn't offer to guide me or help! Terrible

Rating:

5.0

KP the manager was exceptional..

Rating:

1.0

I called and reserved a unit. Was told that my unit was on the upper level. I asked if there were elevators and was told that yes there are elevators at this location. I went to the location to get my free lock and went to check out the location of my unit to find there are no elevators and only stairs. If I wouldn't have gone by to check then I would have went and loaded a truck full of furniture only to have to turnaround and go unload it. Wasted alot of my time. I had to cancel and find another unit elsewhere. I understand things happen but this wasted alot of my limited time.

Rating:

1.0

Called and got a storage room and was told my unit was on the upper level. I specifically asked if there were elevators at the location and was told yes. So I paid and then drove to the unit to get my free lock and check it out. Glad I did before going and loading my furniture because there is no elevator at all at this location. If I wouldn't have checked myself I would've had a truck load of furniture that I would have had to take back and unload. Cancelled my unit. Understand mistakes happen but was very disappointed and wasted alot of my limited time

Rating:

4.0

Had no problem with anything.

Rating:

5.0

I appreciate the good service and clean facilities,kind customer service

Rating:

4.0

They went the distance to care about there customers when I couldn’t pay they were there for me thank you all so much

Rating:

5.0

They Have The Best Customer service and The Vans, The storage units and office is very clean.

Rating:

5.0

I didn't use the unit, but received a complete refund... Thank you Paul

Rating:

4.0

Paul ( Cohoes NY) was very efficient with taking care of me. Aware of what I needed, and took me in the right direction for my storage unit- job well done!!!

Rating:

5.0

Convenient and clean

Rating:

3.0

The storage space was ok, but the unit entry doors are too narrow.

Rating:

5.0

The desk personnel were very helpful and professional ; I was able to get what was needed and I was treated with great care. Norman Dade

Rating:

3.0

It's a fine location & clean enough. I found the units to be have low ceilings, narrow entrances to the units. It's like putting stuff in an apt? They are truly small my storage was 8'8'6''. These units are fine for emergency storage of small things.

Rating:

5.0

Great customer service! Everything I needed to know or needed help with they was right there to solve everything!

Rating:

3.0

definitely should install lights in the units and allow 24-7 access paying so much for 10 pm storage is ridiculous but overall thanks for the unit

Rating:

1.0

My storage unit was infested with dead mice. I had to leave all my stuff. I called several times to speak to a customer service agent, no one ever called me back. I spoke to other people in other areas of your company. I know they emailed you several times!!!

Rating:

1.0

If I could rate 0 star from day one I would!

Rating:

3.0

Staff in general is not always accommodating when doing truck rental. The process is clunky at best. He storage unit was fine.

Rating:

5.0

Robinson rented me a truck that has ice on the windshield, which I had to get someone to clean off, but worse, there was ice and snow on the cube box of the truck! Which came off and could have damaged someone’s vehicle, or injured someone! The truck was not set up for return correctly as I clearly stated one way, to get a free month of storage at the Cohoes location. The fact your mobile app does not allow to change drop off locations is not convenient or helpful at all! I had to call in several times to clarify about the drop off.

Rating:

4.0

I wish there bigger spaces available.

Rating:

5.0

I was happy with the place

Rating:

2.0

Only reason I am rating it BELOW AVERAFE IS THE MONTH OF OCTOBER MY MOM PASSED AWAY SO I WAS OUTTA TOWN UNTIL OCT26TH . I KEPT IN CONTACT WITH CORPORATE SO I DIDN'T GET SLAMMED WITH OUTRAGEOUS LATE FEES AND I WAS TOLD SHE WOULD NOTE MY EMERGENCY OUTTA TOWN AND GUESS WHAT???? I GOT HIT WITH A MONTHLY PAYMENT OF $144 FOR A $64 STORAGE UNIT... I AM NOT VERY PLEASED AT ALL.. THIS IS NOT GOOD BUSINESS AT ALL. I HAD A DEATH AND BURIED MY MOM THEN JAD TO GO TO BUFFALO TO TAKE CARE OF HER HOUSE TO PUT IT ON THE MARKET. THANKS FOR NOTHING I WAS OVERSHELNEX AS IT WAS AND YOU MADE IT WORSE FOR ME IN NOVEMBER BECAUSE I DIDN'T HAVE THE $$ TO THROW AWAY .

Rating:

5.0

Was not refunded anything !!!

Rating:

5.0

Very good

Rating:

5.0

Very happy

Rating:

4.0

All was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.

Rating:

5.0

Extremely helpful staff worked through an issue with my reservation quickly.

Rating:

5.0

We rented over a year and we would choose you again thank you for all you have done

Rating:

5.0

The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

Rating:

2.0

Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.

Rating:

2.0

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

Rating:

1.0

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

Rating:

1.0

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

Rating:

5.0

Very efficient.

Rating:

5.0

Possibly the easiest part of our moving experience

Rating:

2.0

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

Rating:

5.0

Great people, very helpful and nice !

Rating:

5.0

i

Rating:

3.0

Staff were great in assisting their customers. One person in particular.

Rating:

1.0

Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

Rating:

2.0

The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Rating:

1.0

Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

Rating:

5.0

The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

Rating:

1.0

I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

Rating:

4.0

Well kept

Rating:

2.0

In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

Rating:

5.0

The sales person was really helpful and quick.

Rating:

1.0

Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

Rating:

5.0

You helped me very much. I have already told individuals of your hospitality