Customer Reviews for U-Haul Moving & Storage of Denton

Rating:

5.0

I recommend 3 ppl to come there

Rating:

4.0

Excellent as far as the staff is concerned. They were always helpful and pleasant. As for the facility- I moved from Florida where the same size is half the price and has atmosphere control. This was a shock for me.

Rating:

5.0

Thank you for everything

Rating:

5.0

The app was slow and really sucked. It took at least 30-35 to check in. Horrible.

Rating:

5.0

Local reps were very professional, knowledgeable, helpful, and accommodating with my needs with both truck and storage unit. Could not ask for better experience

Rating:

1.0

Shelli Harley and Faith were excellent really appreciate you ladies help so much and there was a lady on Saturday to help me. I can't remember her name. She was there with Harley and she helped me get the lock open. Thank you so much great doing business with y'all.

Rating:

5.0

This is a very well run self storage facility. I accidentally locked my unit with the latch not engaged. Shortly thereafter I received a call from someone there letting me know the lock was not on correctly.

Rating:

4.0

The problem was with your reservation system. You initially sent me to a site that did not have the equipment I needed and it all had to be changed last minute and I had to drive 30 minutes away.

Rating:

5.0

Every thing was seamless

Rating:

1.0

This experience was absolutely terrible. Booked a reservation for a 15 ft truck 3 weeks early for pick-up in Cambridge, MD. On the Sunday before pick-up on Monday, I received a call to say the size of truck was unavailable and that we had to pickup a 20 ft vehicle 30 mi away in Denton, MD. Because we had a previous ferry reservation scheduled, this was a total inconvenience running around on Sunday and incurring additional costs for fuel. I requested a call from a supervisor and have yet to hear from someone. I would never recommend this company in the future and have posted negative comments to my 3200 Facebook friends so that they don’t have a similar terrible experience. Rick Gillespie 856-364-5400

Rating:

5.0

Agent was friendly and very helpful. Being new to the area made us feel welcome.

Rating:

5.0

The new manager was super sweet and friendly

Rating:

5.0

Staff was extremely helpful as always and the rental was very easy

Rating:

5.0

Sherry was very nice and accommodating. Just a really cool young lady. I'm very happy that I picked this storage facility.

Rating:

5.0

In a word, great!

Rating:

2.0

My unit was leaking for quite some time and I didn’t know it and things got damaged so I had to throw things out every time. I was there either take something out or put something in storage somebody would say are you moving out today and I would tell them no I felt like I was being rushed.

Rating:

3.0

Expensive

Rating:

5.0

Excellent service from the manager, I believe her name is Lynn. She was super helpful from start to finish.

Rating:

5.0

Lynn at Denton, MD facility was extremely helpful

Rating:

2.0

Your web site is useless - the chat feature doesn't work - no one replies to emails or phone calls. You want your money but don't care about service.

Rating:

5.0

The UHaul website gave me a password that did not work and when I went to the facility I could not get in. However Lynette Whitby called me on my cell phone and met me at the Denton location so I could get access to the facility. She was extremely helpful and got everything corrected for me.

Rating:

4.0

No doubt, the storage unit was very conveniently located and it was always easy to access as far as times are concerned. We would have preferred a lower price for the unit, however, it worked out well for the time in which we needed it. No complaints!

Rating:

2.0

I miss the old owners who went out of their way to accommodate they're customers. Since the moment u haul took over I've had one issue after another whether it be being over charged, the gate sitting open for days or my gate code not working for no apparent reason. During these times when something was going wrong uhaul staff at the easton office was very difficult to get ahold of. After being overcharged and threatened to lose my unit it took me 2 weeks, over 30 phone calls plus a number of emails and finally a drive over 25 mins out of my way just to speak to someone who could help me. Then I was told they needed to look into and they would get back to me. After the issue was corrected no one got back to me with any kind of communication, not until I called them once again multiple times did I find out it was taken care of and then I was charged a late fee for their mistake. Twice by unit price magically went up bc insurance for added with no warning or permission. When you all took over you offered us new locks which I never saw or heard mentioned again. To error is human and easily forgive able when handled correctly but nothing from the moment you took over was. When I finally did get help it certainly wasn't bc the manager that customer service told me I had to speak to had finally returned my call it was bc I walked on the office to find the old owner as an employee of yours now and she made sure that my file/account got the attention it needed. The only thing that was done right was my stiff was stored properly although not exactly secured since I didn't notice even one camera and in multiple occasions I saw what I felt like were vehicles waiting for me to open the gate so they too could enter. Of course on those occasions I waited in front of the gate till it was closed again but if there's no uhaul emoyee on site there ever and no cameras how is it monitored properly?

Rating:

5.0

Nothing, serious, but a few spider webs Nothing serious

Rating:

5.0

Everything and every management interaction was top notch! I'm so grateful we chose this facility. It made a difficult transition so much easier.

Rating:

4.0

I had issues with staff on line being unable to find my account. Frustrating. Someone added insurance to my account and it took many phone calls and to much time to deal with someone in Easton MD to resolve the issue. Otherwise I had no problem with the other company!

Rating:

5.0

Mice damage to alot of my property in the storage unit ,fece and chewed up my stuff i don't no if you can do anything about it but it was terrible

Rating:

2.0

Too expensive.