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HENRY ACustomer Reviews for U-Haul Moving & Storage of East Nashville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cant believe the low level of Customer Service at this location!!! No way. Ive been following up since 2 days about my wallet that I forgot in the truck. I called after less than hour asking about it and they don't have it. They ask me to come and check the truck myself. The truck already parked, meaning employees already went through it. They ask me to call the next day as manager sets her own schedule and she was out before 3pm I call customer service for UHaul to assist - she does by informing me that the manager will reach out to me the next day. I called at 11am as no one followed up. The female manager says we don't have ur wallet and doesn't answer anything else. I informed her if she was able to check the cameras, she doesn't answer. The when insisting on my question very politely, she says I don't have access, only General Manager who will in on Monday can check!! Regarding the police report I will place, she says will be more than happy to talk to them and say the same things and hangs up!! Wow ...
HOVIG BDylan’s did a great job. Friendly. Quick transaction.
MATTHEW KAttendant was EXTREMELY knowledgable and friendly. Surprised the company doesn't offer a military discount of any sort.
ALYSSA GI think the trucks could be inspected a bit better as there were some low tire pressure issues, but nothing major. Dylan was very helpful and nice.
DYLAN SI'm not inclined to do so(recommend). Depending upon who you handles your rental experience in store makes all the difference in the world. I visited this location 5+ times leading up to my rental date. I have fond memories of good experiences and bad experiences. During busy times additional help is needed.
MICHAEL BThis experience made me never want to use u haul again. I hired movers through the u haul site and they sent two guys from Lundis keep it moving. These two guys destroyed several pieces of my furniture, dropped my Chester drawers off the back of the truck onto the ground as I watched and never even acknowledged it, never finished loading the truck, folded my mattress in the truck, and didn’t try to be quick about the move at all. When I called the manager Brittany to complain she yelled at me saying they knew what they were doing. Meanwhile, I had several people coming up to me from my apartment complex telling me they’d never seen two people do a poorer job in their life… u haul told me I could keep the truck for no extra charge overnight since I ended up having to do the move on my own after that nightmare, but still ended up charging me for keeping it overnight. They also tried to charge me for gas but I filled it up before bringing it back. When I called to dispute they weren’t even sure what the charges were all for. Will never be using the east Nashville store again. I’m still waiting on a call from management or anyone at this point to get my money back. I should get a full refund at this point. Completely destroyed two full days for me.
KATIE CGreat experience very professional
DWAIN JGreat prompt customer service. Unhooked trailer and closed out account.
RICHARD VWe had a great experience renting from this location. It had lots of trucks, our rental was clean and available for our reservation. The checkout was quick and easy . The location was easy to manage the truck in and out. i would highly recommend. We have had other experiences where our truck rental was not available as reserved which threw all moving plans into chaos .
Ann vEverything went well, except when I arrived to pick up the pre-ordered 10 foot truck. They gave me a 15 foot truck at no extra up charge. However, I really did not want or need the 15 foot and that’s all they had!
AMY KExtremely easy to drop off our vehicle! Highly recommend this location.
ADAM VGet customers reservations correct so as not having to pay more money for starters!!! I made my own reservation then when I went to pick up the truck my equipment wasn’t on there when I know I added it myself, but was charged an $17 extra to get it. Then the inconvenience of being told to drop the truck at the pick up location (Whites Creek) when it was a location right down the street from me (Lake Express) & getting a charge of $45 for taking it to that location instead which was closer to where I had moved. Will more than likely use a moving company next time with their own truck rather than use Uhual again cause I’m not paying extra when I didn’t go over the allotted miles, days & put gas exactly where it was initially.
LASTIRICIA FArrived prior to closing time (I think). There were a couple guys outside washing trucks. One of them guided me to where the trailer was to be dropped off. He unhooked the trailer and went back to what he was doing. Not a lot of conversation and no paperwork. I wondered how UHaul knew I dropped the trailer off 2 1/2 days early! GPS??
KEVIN MI told the lady that handled my transaction that I didn’t want the insurance, but she took out the insurance anyway. I told her I wasn’t going far, that I was going to drive safe. Therefore, I didn’t want the insurance. I would appreciate the 15.00 refund. I didn’t get my receipt until after I left because via email. So I didn’t know I had been charged insurance until after I left. I would appreciate if you refunded my 15.00. Thank you.
PEARLINE BHeidi was exceptional. She was totally focused on customer service and making the experience easy. She was quick and efficient and made sure that our experience was great!
Benjamin TI usually dread rentals, but this was one of the best rental experience I have ever had. The staff behind the counter were very kind, efficient, and focused. I was able to get the rental quickly and when I returned staff helped me unload it and I was able to get on my way without a long wait. I will definitely rent from this location again.
KARL WHeidi is awesome, and always so helpful, professional and a pleasure to work with; you should promote her to management.
Michael FThank you for your help I really appreciate your help
SHANIQUA WFacility lot is a bit rough but super helpful lady.
BRIAN JWe had issues with the after hours pickup. The app kept crashing, we had issues with getting logged into our account on the app, and the one-time code feature was not consistent. The app seems laggy and sent notifications very delayed. We had to call the help line 2 differant times and recieved assistance which was very helpful.
Dylan BHeidi is awesome, as are the rest of the team; they are always professional, helpful and have great attitudes! Heidi should be a serious contender for management.
Michael FI have no complaints about the functionality of the truck. It ran great. And it met our needs. My only issue is that the Nashville location did not deliver a clean truck. It had bird poop all over the windshield, Mud inside the cab. And the box had dirt and grass in it. I found a bag of Nashville souvenirs behind the driver seat. I still stand by UHaul. I just felt they needed to pay more attention to the truck before it left a lot.
CINDY SAll three people I spoke to were very friendly and professional. I was very happy with their service and I hope they're all up for raises. The trailer was also perfect for what I needed.
ALEXIS JAllow this location to be open until at least 6 PM on a Friday evening or make the after hours key drop off process easier to navigate on the Uhaul app. There were several customers along with me that were frustrated with the check-out.
EDWARD SI had a great experience. The staff ( 2 young ladies)on this day were outstanding, courteous ,and simple amazing. They rocked it.
RUTH TChop was great!! Super helpful and was out of there within 10 minutes.
ASHLEY PChop is a fantastic employee, highly recommend him to any that need rent from this clean, cozy uhaul location! Thanks for an amazing rental!
Bryan DThe 26" truck was clean and smooth
MINOS MVery friendly nice location very convenient will be back to rent more
KENNETH AGave me an in town rental for my cross country trip without telling me, then treated me terribly when I made an honest mistake. Worst uhaul experience I’ve ever had.
DOMINIC AWe love the service at this particular U-Haul in Nashville, always accommodating. We thought we had an issue with one of the lights on the trailer and called for the service. It was a stormy day with potential tornadoes on the way and the service guy still showed up. Turned out to be an issue with one of our fuses. The trailer was practically brand-new. We do trade shows and often have to rent them. We always trust U-Haul.!
NICHOLAS GThe associate was very helpful and the truck was easy to operate. No issues. And it wasn't too expensive.
JOHN AGreat people great service
OMARR HIt was kind of hard to find. Very commercialized and impersonal, but it worked.
KATHLEEN BThe employees here were incredibly friendly and efficient making the whole pick up and return process a breeze!
VICTORIA SGreat experience! Friendly, professional service!!
John GHeidi is awesome and so helpful!
STEFANIE DThere was a problem with signal wiring.
JAMES AI had issues with the 24/7 rental app. The person onsite told me it had nothing to do with him and he wouldn't help. So instead of talking with the U-haul employee in front of me I had to call infor support, phone support was a 15 min wait.
Gary FChops took good care of me. Enjoyed meeting him.
SHANE WFRIENDLY AND HELPFUL STAFF. I AM VERY SATIFIED.
HENRY DNothing, your employee was very helpful!
Jim KThe mobile/share process was not easy to understand at all. It would have been nice to receive an email explaining that we would need to contact U-Haul Customer Service from the app. The Customer Service rep was very helpful in walking me through the process. It wasn't easy finding the truck in the dark. The padlock was very difficult to open.
Gina SVery helpful staff
DAVID TIt was hard to pick up the truck the dumb app was messed up. Then they rented me a truck that felt like its transmission was slipping and having a hard time picking up speed to even go fast enough to make it to the destination. Very frustrating experience. Then I keep getting notices saying it’s time to pick up a truck and I am done with the rental truck four hours earlier then expected but the charge is still just pending.
Angela GThey took care of me They are great.
RICHARD FVery professional staff
CHARLES DThe team at this location is wonderful! really kind
JAMES YMore info on fees and gas cost should be included up front. I will also never be using self pickup again. The process was overly tedious and time consuming. The app was glitchy, confusing and took too long to load and to process my approval. I thought I would have the option to fill out more information in advance and I don't understand why I couldn't. The lock itself stuck and was difficult to remove and to re-lock.
Hayden HI gave an estimate of the mileage I would drive and drove under that amount. I was still charged for my estimate plus an additional amount. Something isn’t adding up.
KENNETH GVery helpful staff! In an out in less than 10 minutes and return was even faster granted there were no issues! Thanks!
BENTZ HExcellent customer service
TONYA WCan't really say anything bad everything went well
Jana MThanks
VICTOR A