Heidi was exceptional. She was totally focused on customer service and making the experience easy. She was quick and efficient and made sure that our experience was great!
Benjamin TCustomer Reviews for U-Haul Moving & Storage of East Nashville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I usually dread rentals, but this was one of the best rental experience I have ever had. The staff behind the counter were very kind, efficient, and focused. I was able to get the rental quickly and when I returned staff helped me unload it and I was able to get on my way without a long wait. I will definitely rent from this location again.
KARL WHeidi is awesome, and always so helpful, professional and a pleasure to work with; you should promote her to management.
Michael FThank you for your help I really appreciate your help
SHANIQUA WFacility lot is a bit rough but super helpful lady.
BRIAN JWe had issues with the after hours pickup. The app kept crashing, we had issues with getting logged into our account on the app, and the one-time code feature was not consistent. The app seems laggy and sent notifications very delayed. We had to call the help line 2 differant times and recieved assistance which was very helpful.
Dylan BHeidi is awesome, as are the rest of the team; they are always professional, helpful and have great attitudes! Heidi should be a serious contender for management.
Michael FI have no complaints about the functionality of the truck. It ran great. And it met our needs. My only issue is that the Nashville location did not deliver a clean truck. It had bird poop all over the windshield, Mud inside the cab. And the box had dirt and grass in it. I found a bag of Nashville souvenirs behind the driver seat. I still stand by UHaul. I just felt they needed to pay more attention to the truck before it left a lot.
CINDY SAll three people I spoke to were very friendly and professional. I was very happy with their service and I hope they're all up for raises. The trailer was also perfect for what I needed.
ALEXIS JAllow this location to be open until at least 6 PM on a Friday evening or make the after hours key drop off process easier to navigate on the Uhaul app. There were several customers along with me that were frustrated with the check-out.
EDWARD SI had a great experience. The staff ( 2 young ladies)on this day were outstanding, courteous ,and simple amazing. They rocked it.
RUTH TChop was great!! Super helpful and was out of there within 10 minutes.
ASHLEY PChop is a fantastic employee, highly recommend him to any that need rent from this clean, cozy uhaul location! Thanks for an amazing rental!
Bryan DThe 26" truck was clean and smooth
MINOS MVery friendly nice location very convenient will be back to rent more
KENNETH AGave me an in town rental for my cross country trip without telling me, then treated me terribly when I made an honest mistake. Worst uhaul experience I’ve ever had.
DOMINIC AWe love the service at this particular U-Haul in Nashville, always accommodating. We thought we had an issue with one of the lights on the trailer and called for the service. It was a stormy day with potential tornadoes on the way and the service guy still showed up. Turned out to be an issue with one of our fuses. The trailer was practically brand-new. We do trade shows and often have to rent them. We always trust U-Haul.!
NICHOLAS GThe associate was very helpful and the truck was easy to operate. No issues. And it wasn't too expensive.
JOHN AGreat people great service
OMARR HIt was kind of hard to find. Very commercialized and impersonal, but it worked.
KATHLEEN BThe employees here were incredibly friendly and efficient making the whole pick up and return process a breeze!
VICTORIA SGreat experience! Friendly, professional service!!
John GHeidi is awesome and so helpful!
STEFANIE DThere was a problem with signal wiring.
JAMES AI had issues with the 24/7 rental app. The person onsite told me it had nothing to do with him and he wouldn't help. So instead of talking with the U-haul employee in front of me I had to call infor support, phone support was a 15 min wait.
Gary FChops took good care of me. Enjoyed meeting him.
SHANE WFRIENDLY AND HELPFUL STAFF. I AM VERY SATIFIED.
HENRY DNothing, your employee was very helpful!
Jim KThe mobile/share process was not easy to understand at all. It would have been nice to receive an email explaining that we would need to contact U-Haul Customer Service from the app. The Customer Service rep was very helpful in walking me through the process. It wasn't easy finding the truck in the dark. The padlock was very difficult to open.
Gina SVery helpful staff
DAVID TIt was hard to pick up the truck the dumb app was messed up. Then they rented me a truck that felt like its transmission was slipping and having a hard time picking up speed to even go fast enough to make it to the destination. Very frustrating experience. Then I keep getting notices saying it’s time to pick up a truck and I am done with the rental truck four hours earlier then expected but the charge is still just pending.
Angela GThey took care of me They are great.
RICHARD FVery professional staff
CHARLES DThe team at this location is wonderful! really kind
JAMES YMore info on fees and gas cost should be included up front. I will also never be using self pickup again. The process was overly tedious and time consuming. The app was glitchy, confusing and took too long to load and to process my approval. I thought I would have the option to fill out more information in advance and I don't understand why I couldn't. The lock itself stuck and was difficult to remove and to re-lock.
Hayden HI gave an estimate of the mileage I would drive and drove under that amount. I was still charged for my estimate plus an additional amount. Something isn’t adding up.
KENNETH GVery helpful staff! In an out in less than 10 minutes and return was even faster granted there were no issues! Thanks!
BENTZ HExcellent customer service
TONYA WCan't really say anything bad everything went well
Jana MThanks
VICTOR AThe women who helped me make it quick and easy.
MONIKA AIt was hard to find the initial entrance. Better signage would be helpful. It was located in a sketchy part of town. It would also be helpful to require that previous renters fill up the tank prior to dropping off so that it makes the experience better for the next renter. The staff members were polite and professional.
AMANDA WLocation, supply, employees, all 10/10
ADAM H"Office" was obscure from the road, no restroom. Employees very friendly and helpful.
KENNETH BRep was very helpful
BRIDGET HGive a discount to customers that return equipment early.
DANIEL CGreat Customer Service.
GORDON KExcellent customer service.
IBRAHIMA BThe lady who assisted me was very nice.
WELDON BGet more dollys
RICHARD HStaff was friendly and professional. Nice trailer and convenient location. Good experience overall.
MICHAEL MFriendly staff
Orinthial FThe team at Whites Creek Pike are amazing and great to work with; I rent a trailer often for my business, and they are always helpful and have a great attitude!
Michael F