Customer Reviews for U-Haul Moving & Storage of East New Market

1,138 reviews

5403 Mount Holly Rd   East New Market, MD 21631

(410) 228-2102

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 228-2102

5403 Mount Holly Rd
East New Market, MD 21631

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tonya C  |  Overall Experience 
Rating:
5.0

Nothing. Perfect experience.

HILARY R 
Rating:
4.0

Don't change a thing the employees were professional & knowable.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Imani P  |  First Impressions 
Rating:
5.0

Everything with UHAUL worked out fine

THOMAS N 
Rating:
5.0

Customer did not leave a comment.

lavone c  |  Overall Experience 
Rating:
5.0

The young woman who works at the U-Haul in Marketplace Cambridge MD, she is so charming, polite and excellent when I need assistance these last 10 years. She helped me when my bank acct got hacked, she got me back on my bills coming directly out of my account. She's a great asset to your company. I have told people about your storage place as clean, heat and cold temperatures. Thank you for all you did for me. 😊 Sandra Crawford

SANDRA C  |  Overall Experience 
Rating:
5.0

Everyone was wonderful to work with!

Patricia C 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

carol k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jean s  |  Overall Experience 
Rating:
4.0

Both gentlemen that served me in East New Market were very kind, supportive, and even went above and beyond while I was literally terrified of my situation and what was next. I showed up about half an hour after I was supposed to pick up my reservation, and they allowed me to sit inside the building until the help I was waiting on arrived. The second gentleman had no problems helping me get a trailer hitch that fit the truck I was using, was also extremely patient with me and my help because of how frazzled I was. Thanks to their help, I was able to have some peace of mind. Thank you.

WISPER A 
Rating:
2.0

I always have a wonderful experience when using uhaul for my storage and moving needs.

RENEE S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ameenah p 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

The employee was amazing!!! Very helpful ♡

LAURIE F 
Rating:
5.0

Customer did not leave a comment.

ROBERTLAWRENCE S 
Rating:
5.0

Friendly services

Andre B 
Rating:
5.0

Customer did not leave a comment.

KASHIA C 
Rating:
4.0

Customer did not leave a comment.

s m 
Rating:
5.0

Everyone I dealt there were very nice and helpful and friendly

Ricky G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sierra S 
Rating:
5.0

The online checkin/pickup process took way too long. It wasn’t made clear in advance that the emergency contact needed to be called. My wife did not enjoy the 5:15am phone call when she was sick and asleep. The lock was really hard to open, it probably should have been replaced. The door to the lock box was really tight and hard to open. I can tell the employees and staff had sprayed something on them both to help make them work better, so they were doing their best with what they had. It’s also likely that because I had been there trying to do the pickup process for over a half hour I was just frustrated and cold. Just would like if the overall process was faster and the lock box was easier to get into. Staff on location were great at drop off.

Eric T 
Rating:
5.0

Staff was very friendly. Very helpful.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

Michell K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory M 
Rating:
1.0

Very rude customer service. Does not want to help AT ALL. their employees threaten their customers. They charge debit cards that WERE NOT set up to be charged every month ( as I had a specific card for that) so with them charging a card they weren't supposed too and it is even noted that way they causes me to to be able to pay the rest of my rent so I was kicked out and they said that it wasn't their problem. ( this is his wife leaving this response )

BRIAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne A  |  Overall Experience 
Rating:
5.0

Great service as always at this location. The truck ran perfectly for us; however, the turn signal and brake light on the left were out the entire time.

ANNE A 
Rating:
4.0

Customer did not leave a comment.

TYUANE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARYN O 
Rating:
4.0

Customer did not leave a comment.

Lilly T 
Rating:
3.0

Customer did not leave a comment.

MARK N 
Rating:
5.0

Everything was set up perfectly and the lock box was easy to locate for key drop off

Darylesha B 
Rating:
5.0

The representative at the desk was very helpful and was able to recommend a change in equipment that helped with my move better than what I was originally going to use saving me time and effort to load and unload my equipment. Without his recommendation the job at hand would have been twice has hard and allowed more room for injury or equipment breakage. Knowledgeable staff making informed decisions makes this a place I will rent equipment from again.

MICHEAL S 
Rating:
4.0

Customer did not leave a comment.

Linda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUPREE W 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
2.0

Charged for 2 “extra” miles after the fact… highly fishy

Kelly B 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Great and friendly service!

NANCY C 
Rating:
5.0

Full marks all the way around.

Charles W 
Rating:
5.0

Everything was great! Lot's of communication, so no guessing or surprises. On-time performance.

Mark B 
Rating:
4.0

Yearly increase in rates was the reason for move out

Holly S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENAE S 
Rating:
5.0

Very knowledgable and Helpful. William helped me when I picked the trailer up, and he was great!

SEAN M 
Rating:
5.0

Great customer service. And price was reasonable 💪🏾🥰

ANGELA C 
Rating:
5.0

Customer did not leave a comment.

Stephanie W 
Rating:
5.0

Customer did not leave a comment.

Cardell F  |  First Impressions 
Rating:
5.0

Especially appreciated “K” Kristin with her assistance in renting a storage unit. She was very knowledgeable and fast! We were in and out really quick!

Lee G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CURT R 
Rating:
5.0

Customer did not leave a comment.

GEORGE R 
Rating:
5.0

The staff are always helpful, friendly and efficient - we have used Uhaul East ZNew Market many times for many services and always have had good service!

Nancy C  |  Overall Experience 
Rating:
5.0

The was very nice and helpful. She was very happy to help me with everything. I just wanted to Thank her for everything. I wish more give services like her. She needs to be recognized for her Great Service. Thank Her

MARK H 
Rating:
5.0

The manager & staff went above and beyond to meet my needs while renting a storage unit as well as the moving truck when I moved this weekend. I have used this facility a couple of times and would very much recommend it highly to anyone. I can't say enough good things about the manager, staff and the wonderful way I was always treated. It's a clean and well maintained facility and equipment...a one stop shop, if you will.

DEBORAH W 
Rating:
4.0

Nothing I can think of at the moment!

CHRISTOPHER N 
Rating:
5.0

Staff at this location has always been cordial and efficient. Note: Another bug on the UHAUL app. App kept insisting "Wrong lication" and would not recognize the "yes" response when answering the question about confirming your current location.

MERVIN D 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
Rating:
3.0

My truck was on E when I picked it up.

THERESA P 
Rating:
4.0

Cabin of the van was very dirty (old French fries, etc) and smelled like smoke. Van was not cleaned to the normal standards of this location.

RICKY S 
Rating:
5.0

Great

JENNIFER C 
Rating:
5.0

Best customer service ever.

Rena B 
Rating:
1.0

I reserved in Grasonville MD, was told none available the day before sent to Easton MD and the lights did not work, I was then sent to East New Market. The guy at the counter was asleep when I came in, and he ate potato chips the entire time he checked me in. Then he complained that the Easton location has lazy employees.

BRIAN B 
Rating:
4.0

My rate went up twice within a year. I couldn’t afford to keep my belongings there. Everything else was very convenient and the staff were wonderful.

Jeremiah N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B  |  Overall Experience 
Rating:
4.0

This location was great but very far from my requested location. The original location for my reservation , Easton Tire, is terrible. I will reject any future uhauls from this location.

ERIC B 
Rating:
5.0

Customer did not leave a comment.

Terry R 
Rating:
4.0

On 2 occasions the insulation from the ceiling came down. The local office had a hard time getting someone to repair. The person who repaired was from a different location. The frequent rate increases were making it a burden especially when the unit was only the shell. No electricity, so I could only go during the daytime..

Phil R  |  Overall Experience 
Rating:
5.0

Friendly and helpful as always!

KIMBERLY W 
Rating:
4.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

RICKY S 
Rating:
5.0

Customer did not leave a comment.

Saravudh S 
Rating:
5.0

Customer did not leave a comment.

SARAVUDH S 
Rating:
5.0

My experiences with U haul have been amazing from pick up to drop off they all should get a pat on the back from corporate I will be back again when I need to haul something Regional Auto Sales was so easy to deal with everybody have a happy holidays

ROGER D 
Rating:
5.0

Customer did not leave a comment.

DAVID N  |  Overall Experience 
Rating:
5.0

Thank you. The chat and online representatives were very helpful. The delivery teams were very skillful.

Pia T 
Rating:
5.0

No changes.

ROBERT M 
Rating:
5.0

My brother and SIL had a terrible experience with PODS so we decided on UHaul's UBoxes. It was a fantastic choice. Punctual and easy to deal with. And less expensive!

Jane C 
Rating:
5.0

Customer did not leave a comment.

scott m 
Rating:
5.0

Very helpful, friendly and polite people. Easier pickup and drop off.

JEFFREY W 
Rating:
2.0

The storage unit has a hole in the ceiling. The installation appeared to be coming loose or down. I saw a small lizard in my unit. Unit 26J.

Sheila P  |  Overall Experience 
Rating:
4.0

The trucks are decent, they could use an overdrive or another gear, to help save on gas.This would definitely help another, and cruise control would be great too!

ANTHONY S  |  First Impressions 
Rating:
5.0

Thank yous so much

sandra r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S 
Rating:
5.0

Facility and employees were excellent. Installation was on time and perfect. My only criticism would be local access by phone is almost impossible: calls are transferred to a national communication center.

David L 
Rating:
5.0

Customer did not leave a comment.

Heather F  |  First Impressions 
Rating:
5.0

People and service was great!

Thomas J 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Customer did not leave a comment.

SUSAN C 
Rating:
3.0

Customer did not leave a comment.

ABBI H 
Rating:
5.0

Customer did not leave a comment.

BONNIE G 
Rating:
3.0

It was our first storage unit need. Generally, we were satisfied. It was hard to contact customer service, phone rang and rang. Often no one was in the office when we arrived during business hours. Didn't need help often, though.

Francis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Y 
Rating:
3.0

Customer did not leave a comment.

Nathan P 
Rating:
5.0

Customer did not leave a comment.

EVA E 
Rating:
3.0

Customer did not leave a comment.

RODNEY B 
Rating:
5.0

Professional/ Quick/ Inexpensive

Edward E 
Rating:
5.0

The driver in Texas was fantastic & very communicative greatly appreciated

GRETCHEN D 
Rating:
5.0

The woman who checked me out was so great, I wish I had gotten her name! I was nervous and she put me at ease.

ERNEST F 
Rating:
5.0

Customer did not leave a comment.

CHARELLE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Nothing

DOUGLAS Z 
Rating:
5.0

Customer did not leave a comment.

VINCENT V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H 
Rating:
5.0

This was an excellent experience! The only thing I would do differently is to be sure I understood the “moving help.” I didn’t need it, should have clarified what it was. That’s my fault, not the Uhaul folks.

Marjorie A 
Rating:
5.0

everything was great except we waited for the 3+ hours in the store-could be more comfortable seating

Eric B 
Rating:
5.0

Great overall experience.

LATAVIA C 
Rating:
5.0

U-Haul was OUTSTANDING! I should have thought of this 1.5 years ago!! Highly recommend using.

Tobey P 
Rating:
5.0

Customer did not leave a comment.

John D  |  Overall Experience 
Rating:
5.0

Great job Cambridge!

Richard S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD G 
Rating:
5.0

Thank you!

julie R 
Rating:
5.0

This kind location gave me a ride home (after I dropped off the moving truck and auto transport). 👍

Susan H 
Rating:
5.0

Great team. Very careful and polite. Excellent work.

Daniel W 
Rating:
5.0

guy and lady super nice and understanding

Christina c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danette N 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
3.0

You could Provide proper and accurate information prior to making your customer drive over an hour to find out in the most unprofessional way that the hitch installer does not have the proper parts nor does he have the knowledge on how to perform then installation. Not to mention the absolute and most rude, nasty, yelling at coworkers, cussing, irresponsible attitude I have ever seen from an employee and been part of as a customer. The inconvenience caused to me has been immeasurable and unacceptable not to mentioned expensive!!! When you have an absent manager and angry employees not willing to be helpful and expressing their frustration in an unapproachable manner it is impossible as a customer to say anything or want to complaint, for fear of getting yelled at or cursed at by an angry man who claims is not his job nor his problem and he is just the installer. I spent over $300 on a hitch which is useless to me since the installer refused to do the wiring. I have a boat to pick up on Saturday and I have no lights for its trailer. I advised and explained this with specifics when I made the reservation to install. To which I was told they understood and it would be no problem. So much for customer service.

omar d 
Rating:
4.0

Customer did not leave a comment.

Wolfgang H 
Rating:
5.0

Customer did not leave a comment.

Nancy K 
Rating:
3.0

Samantha was very good about being open and honest regarding potential issues for RV harness wiring. This was a learning experience for me to realize that U-Haul is more focused on hitches and small trailer harness hookups. Samantha was fair and helpful however in problem solving and charging us for parts and labor. I give her 5 stars for customer service.

Phil W 
Rating:
5.0

I am completely satisfied with the location, work and people at this U-Haul facility. Putting in the hitch took less than an hour and their first concern was for my comfort while I waited. I would definitely use them again.

david d 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

The guy who came to drop the u-boxes and to pick them up (same guy) was very personable and did his job well. On an unrelated note, I was issued basically 100 pads. I can't imagine who could possibly need that many ~ especially if things have already been prepared and boxed. But they take up space!! And I could've used that space. Ended up leaving behind a few things that I'll have to pay to replace because the packers put wads of them in some places just to get rid of them. Maybe you could ask or something?

Sue C 
Rating:
1.0

Customer did not leave a comment.

Natasha P 
Rating:
3.0

No to delay of drop off

Debbie M 
Rating:
5.0

The gentleman that waited on me was very polite. Great customer service.

Bobbie L 
Rating:
4.0

Only thing I can think of is your app was a little hard to navigate

John N 
Rating:
5.0

Customer did not leave a comment.

ROY T 
Rating:
4.0

Customer did not leave a comment.

Rachel P 
Rating:
5.0

Customer did not leave a comment.

Laura D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda f  |  First Impressions 
Rating:
4.0

Price is high, but I really needed and unit said it would come with lock but it didn’t. But I already had a lock anyway

Jennifer N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie B  |  First Impressions 
Rating:
5.0

Already a customer!! Staff does an excellent job maintaining the facility and servicing their customers.

John T  |  First Impressions 
Rating:
3.0

My unit J9 leaked water in it and messed up my fish finder and made my china closet wood buckle showed the one girl that was working and when we got done to show the rest that we found that was damaged she had left then the next girl did not even act like she cared so I left

Brenda T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER S  |  First Impressions 
Rating:
5.0

Sam is amazing. Everyone at the location is so helpful. We are new to the area and grateful to have someone so knowledgeable and helpful.

kevin s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark s  |  Overall Experience 
Rating:
4.0

Great customer service, took the time to show me the unit so I could see the size and really get the space

Jill D  |  First Impressions 
Rating:
5.0

Manager Samantha was extremely helpful and courteous.

Shawn A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLORIA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis S  |  Overall Experience 
Rating:
5.0

This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.

JAMES K  |  First Impressions 
Rating:
5.0

We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.

KATHY C  |  First Impressions 
Rating:
5.0

Samantha Mister is fantastic. Couldn’t ask for a better customer experience.

TRACY K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA S  |  First Impressions 
Rating:
4.0

Friendly staff

GARY H  |  First Impressions 
Rating:
5.0

My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!

DOUG C  |  Overall Experience 
Rating:
2.0

The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.

PATRICK T  |  Overall Experience 
Rating:
3.0

Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014

DIANE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

claudia s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan B  |  Online Move In 
Rating:
5.0

All staff very helpful and cooperative in my rental experience.

lauretta m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorchester W  |  Overall Experience 
Rating:
5.0

Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.

RICHARD B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole A  |  Overall Experience 
Rating:
5.0

Very efficient

Norman C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john n  |  Overall Experience 
Rating:
5.0

Staff members were friendly and helpful

David W  |  Overall Experience 
Rating:
4.0

Price is a little high

andrew h  |  Overall Experience 
Rating:
5.0

Samantha the manager was so helpful and pleasant! We will definitely use them in the future!

Sarah H  |  Overall Experience 
Rating:
5.0

The staff was very informative and upfront about their policy leaving no questions unanswered

David W  |  First Impressions 
Rating:
5.0

Always there when I need them

DOROTHY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERITA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall H  |  Overall Experience 
Rating:
5.0

Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.

DEBORAH W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery F  |  Overall Experience 
Rating:
1.0

The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn’t have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn’t unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month’s rent even though they made it impossible for me to move out. It’s also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.

Dawn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson N  |  First Impressions 
Rating:
5.0

Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.

GLORIA C  |  Overall Experience 
Rating:
5.0

Lack of communication and very poor management at this particular location.

Ciara C  |  Overall Experience 
Rating:
5.0

I have used U Haul for years & have been pleased with the service.

sue h  |  First Impressions 
Rating:
5.0

Thank you

ANGELA S  |  Overall Experience 
Rating:
5.0

: )

Jennifer T  |  Overall Experience 
Rating:
5.0

Awesome thanks for the help

ANTHONY S  |  First Impressions 
Rating:
5.0

The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley

Scott W  |  First Impressions 
Rating:
4.0

There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn’t about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I’m the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.

Terilee L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK T  |  First Impressions 
Rating:
2.0

Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced

Kathy D  |  Overall Experience 
Rating:
5.0

The facility was first rate and the staff, everyone of them, we're great.

Thomas R  |  Overall Experience 
Rating:
4.0

Christine was wonderful to work with

Ellen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennishia D  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

CHARLES L  |  First Impressions 
Rating:
5.0

The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.

Stephen G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH B  |  Overall Experience 
Rating:
4.0

Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.

Karol R  |  Overall Experience 
Rating:
5.0

The customer service at this location was outstanding.

Christine L  |  First Impressions 
Rating:
4.0

Very accommodating

Karol R  |  First Impressions 
Rating:
5.0

clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff

MICHAEL M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVONTA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J  |  First Impressions 
Rating:
5.0

Chris small is a super person to deal with an asset to the company

Oliver B  |  First Impressions 
Rating:
5.0

Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!

Patricia D  |  First Impressions 
Rating:
5.0

I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.

PATRICK D  |  First Impressions 
Rating:
5.0

Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !

donna s  |  First Impressions 
Rating:
5.0

The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Thank you

Janice B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Johnny S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector O  |  Overall Experience 
Rating:
5.0

Very friendly and personable staff. We are new to the area and felt welcomed.

JEREMY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalae M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred m  |  Overall Experience 
Rating:
5.0

The staff crew are EXCELLENT!

V H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
5.0

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Debra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne A  |  Overall Experience 
Rating:
5.0

Great 👍

Kelvin K  |  Overall Experience 
Rating:
5.0

Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.

Daniel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elessa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cythnia C  |  Overall Experience 
Rating:
5.0

I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!

Bianca S  |  First Impressions 
Rating:
5.0

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Robin S  |  First Impressions 
Rating:
4.0

Interesting system on trying to reserve a unit!

Ellen L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jessica g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GLORIA C  |  First Impressions 
Rating:
5.0

Outstanding, attentive, and friendly service.

Kevin M  |  First Impressions 
Rating:
5.0

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

SANDRA L  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer service oriented.

John D  |  Overall Experience 
Rating:
5.0

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.

James L  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

Mark H  |  Overall Experience 
Rating:
5.0

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊

STEPHANIE W  |  First Impressions 
Rating:
5.0

Thanks for your service

Portia B  |  Overall Experience 
Rating:
5.0

Overall Pleasant experience!

DIANA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F  |  First Impressions 
Rating:
5.0

Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Lynne W  |  First Impressions 
Rating:
5.0

The employee was very friendly and helpful.

Kimberly F  |  Overall Experience 
Rating:
5.0

Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again

SHELLEY C  |  Overall Experience 
Rating:
5.0

Great people to work with!! Thank you!!

Barbara S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria S  |  Overall Experience 
Rating:
5.0

Managers were excellent and very much help

Andrew T  |  Overall Experience 
Rating:
5.0

Very easy and quick sign up.

Barry B  |  First Impressions 
Rating:
5.0

One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!

Michael M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance B  |  Online Move In 
Rating:
4.0

Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.

Norman S  |  Overall Experience 
Rating:
4.0

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Lorenzo H  |  First Impressions 
Rating:
4.0

Security feature with check in card never worked

Mark D  |  Overall Experience 
Rating:
5.0

-

SCOTT J  |  Overall Experience 
Rating:
5.0

Best storage facility I’ve ever used. Tammy and crew do an amazing job.

Ladd S  |  Overall Experience 
Rating:
5.0

Great Staff at Mount Holly

Andrew T  |  First Impressions 
Rating:
5.0

Tammi was always more then helpful and always super friendly ..

Melissa J  |  Overall Experience 
Rating:
5.0

The manager was super helpful in the renting process.

JEREMY M  |  Overall Experience 
Rating:
5.0

easy to reserve on line

bill w  |  First Impressions 
Rating:
5.0

General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

HARRY D  |  Overall Experience 
Rating:
5.0

For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

RICHARD B  |  Overall Experience 
Rating:
2.0

Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

JASON H  |  First Impressions 
Rating:
5.0

Thank you for your help.

Charles K  |  Overall Experience 
Rating:
5.0

Tammy was great to deal with. Very helpful

Ron H  |  First Impressions 
Rating:
4.0

The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

clarence k  |  Overall Experience 
Rating:
3.0

Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

DANIEL G  |  First Impressions 
Rating:
5.0

staff very helpful

Carolyn G  |  Overall Experience 
Rating:
5.0

They make it very easy and so nice

Carol S  |  First Impressions 
Rating:
5.0

The person in charge was extremely friendly and helpful at all times. Thank you.

Steve A  |  Overall Experience 
Rating:
4.0

Trying to connect to storage manager was sometimes difficult

Allison P  |  Overall Experience 
Rating:
4.0

I actually moved out on Tuesday, 5/21/19.

ELIZABETH M  |  Overall Experience 
Rating:
5.0

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

cynthia m  |  Overall Experience 
Rating:
5.0

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

Beth M  |  Overall Experience 
Rating:
5.0

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Kathy D  |  Overall Experience 
Rating:
5.0

Tammy the manager was excellent. The facility was pristine.

Mary M  |  Overall Experience 
Rating:
5.0

I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Barbara S  |  Overall Experience 
Rating:
2.0

The young lady that helped was very rude on the other hand Tammy was awesome

Shay J  |  First Impressions 
Rating:
5.0

more than once the key pad system did not work and I had to go around through the office to gain entry.

Daniel C  |  Overall Experience 
Rating:
5.0

thank you for a good experience uner trying times.

Elise R  |  Overall Experience 
Rating:
5.0

Quick and efficient service. Felt well taken care of.

Norman S  |  First Impressions 
Rating:
5.0

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

SHARON M  |  Overall Experience 
Rating:
5.0

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

margaret l  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Kevin C  |  Reservation 
Rating:
4.0

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Roglyn G  |  Overall Experience 
Rating:
5.0

Service was great. I called and they were able to take care of my needs. Thank you so much.

Ladonya D  |  Reservation 
Rating:
5.0

Very good service, thank you!

CONSTANCE C  |  Overall Experience 
Rating:
4.0

Just what I was Looking for.

fred S  |  Overall Experience 
Rating:
5.0

Clean and temp controlled storage outstanding! Friendly staff.

robert h  |  Overall Experience 
Rating:
5.0

I would definitely recommend

lori b  |  Overall Experience 
Rating:
5.0

Very organized and helpful staff.

GEORGE G  |  Overall Experience 
Rating:
5.0

The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

LAURA H  |  Overall Experience 
Rating:
5.0

Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

SCOTT W  |  Overall Experience 
Rating:
5.0

Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.

Douglas P  |  Overall Experience 
Rating:
5.0

Excellent people and storage,. Thanks

KIM M  |  Overall Experience 
No reviews have been submitted for this location.
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