Customer did not leave a comment.
james sCustomer Reviews for U-Haul Moving & Storage of East Patchogue
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man who helped me at the desk was a huge help
andrew k | First ImpressionsCouldn’t have nicer.
PATRICIA B | Overall ExperienceThe gentlemen that helped us was amazing!
PATRICIA B | First ImpressionsTiming wasn’t ready but the place is great would recommendation Uhaul storage to anyone
debbie V | First ImpressionsNot much. Everything is all good now.
ANTHONY CBeing nice...no comment but east patchogue location lost a customer after todays experience... but when I rented about 3 weeks ago..that experience was 110%
James DThe staff is extremely helpful & knowledgeable. The facility is clean and well monitored. This is my 4th rental from them. It is a pleasure doing business with this U-Hail facility.
Mishalle B | First ImpressionsThe young lady that helped me was fantastic. I’m sorry I didn’t get her name but drop off was easy and simple
Eric GThe girl at the counter was very professional and so very helpful. I would definitely come here again and recommend this location to family and friends.
DOROTHY CIm very satisfied love the service
Wanda W | First ImpressionsAll good
WILLIAM BExcellent service
edwin cCompletely satisfied with the customer service provided making my move easier! The hours were convenient, staff was professional and polite. All questions addressed were answered , equipment was well maintained. Location on Sills Road is in very close proximity to my home. Highly recommend to anyone seeking either a truck rental or storage unit .
Susan LThe two young men in the office were polite, helpful and very nice. I was pleased with the rental of the truck and the rental of the storage unit. They deserve FIVE stars!
TANYA P | First ImpressionsThe gentleman Mason who helped set up my account was both pleasant,.polite, professional and patiently answered all my concerns and questions. He made the move -in process seamless.
Susan L | First ImpressionsTrailer lighters didn’t work tire blew come a car was loaded on trailer due to too high of psi air pressure that was in the tire
GIANNA MCompetent, courteous, and extremely helpful staff.
Karen G | Overall ExperienceGreat place, my 1st time using any storage unit and I'm glad it's with this uhaul!
John b | First ImpressionsGreat customer service! Friendly and professional!
Anastasia BThe only qualm I had were various billing issues throughout the year. When I changed my credit card and informed the staff, I paid the normal amount after alerting the staff and it was never was never enrolled in the monthly payment. And I was subsequently locked out of my storage unit twice. Then when downsizing to a smaller unit as I cleaned it out slowly, the billing was never clear. These are not negative views, just true critiques offered.
Christopher M | Overall ExperienceIt was easy to drive the Uhaul truck.
ROMICA JI put above average because they said my first month would be free but they charge my account anyway. Other than I would have rated you excellent. The online was easy. I spoke to an agent and he was polite and, when I went to the facility the young lady was very nice and polite. You have a very good crew. I hope you treat them well because good workers are hard to find.
Georgette T | Online Move InIt's gotta be my mistake.I had no clue it was a dollar ninety nine a mile. I thought you rent a truck.Bring it back full
DOUGLAS M | First ImpressionsNothing just thanking you
Denise BEverything was great
Larry R | First ImpressionsEste chico mason es increíble, muy servicial, amable y solidario, el sabe que no manejamos muy bien el inglés y como quiera hizo todo el esfuerzo por ayudarnos y salimos con todo lo que necesitábamos, honestamente servicio 10/10, gracias bro.
JULIO P | First ImpressionsVehicle, kept displaying need of oil change, it had a terrible vibration if you went near 50 miles per hour and the rear camera was displayed through out the ride . Which was very distracting.
MARIO MAlgo fácil para rentar y cómodo el precio.
Daniel V | Online Move InThe teuck had a bad water leak coming inside of the truck cargo area causing water damage to the furniture
SALVATORE MStaff was great and helpful. Young boys trying to bike inside facility and she made them leave safely. Escorted them out with professional manners. Great hire.promote her.
Stacey A | First ImpressionsThe U-Haul app where the customer has to do everything by himself in order to process the rental is unjustified. I don't mind doing the work if U-Haul drop their prices by 40%. Have you dropped your prices by 40% lately? No, I did not think so. So, in the future, please do the job you are paid to do yourself (i.e hire the necessary number of employees to staff your retail location). Thank you.
Florent BThe pick up and drop off in the app was awesomw
Derek SMoving is very stressful and my husband and I were struggling. Kathleen was very helpful.
DENNIS N | First ImpressionsNothing at all. it all went perfectly
John DN/a
Georges P | Overall ExperienceThe U-Haul Establishment is very clean and well maintained. Keep up the good work!
Kristina M | First Impressionswith the exception of the person who understood me when I went to pick up the van... with a bad attitude and did not want to help me knowing that it was the first time I had rented in that place.
Fabian GThis was my first experience using this storage facility, and I found it to be satisfactory. The temperature control was perfect for storing my items. The customer service representative was friendly and knowledgeable. I would recommend it and give it a rating of 5 stars.
CHARLENE A | Overall ExperiencePlenty of room for anything, truck or trailer..
WILLIAM EU-haul is the best truck rental.
Georges P | First ImpressionsAs a dissatisfied past client of a self storage facility, I am very impressed and satisfied with u haul
gail f | First ImpressionsN/A
GEORGES VThe cost of the rental for a couple of hours was way too much money. That 19.95 on your trucks is bs
CARMINE AEverything went smooth and everyone was amazing, would definitely recommend it to others. Thank u!
Kathleen F | Overall ExperienceEasy access and felt secure as each unit has its own alarm... curtious stafff. Clean.
Francesco T | Overall ExperienceAlways very professional at this facility. I enjoy coming to this one.
TIMOTHY JOverall - completely satisfied with the rental experience. The staff was efficient, courteous and helpful.
Francis BFor this certain location, I don't see any need for improvement. It's new it's well maintained it's clean they have plenty of storage , parking lot is huge with plenty of trucks to rent , trailers, and car transports as well and the staff is fast with great customer service, other than giving stuff out for free what more could you ask for...
BRADLEY JYou doing the right thing excelent
Pedro AAll good - no problems. I usually use the Holbrook location - this site was very easy to use, and staff were friendly. Thanks, JWH
JEFFREY WBoth Brian and Mason were so helpful with the pick-up and drop-off process. I had a lot of questions because the mobile process is tedious and I got “stuck” in the approval window for over 15 minutes. They were super patient and kind. I’ve only rented a moving van one other time in my life and it can be so intimidating. Please let them know that I appreciate everything they did to make the experience as smooth as possible! Thank you!
Rebecca OThe phone app system for picking up is awful. The manager basically had to do it anyway from his computer. And the phone app didn't even work for the dropping off part. So I just left the keys in drop box and hoped for the best.
david sLove the area it’s very convenient for me the staff is very knowledgeable
arletha n | First ImpressionsGas gage very tricky and I put gas in to the full mark before I turned it in. Received an additional bill for 15$. Change oil light was on.
DESIREE AI was told to have the small trailer back in 24 hours when picking up. The young lady said they were lenient if I returned the trailer 1 hr.later. As we were rushing back to get the trailer on time, we hit major traffic (accident) Ironically as we were driving i received a call from the store asking me where we were! Never did we receive a pre pickup call confirming pickup. I let the gentlemen know I was told about the 1 hr leniency which he didn't care to hear. My wife and I were rushing home from taking my sons belongings from college. This person didn't care. I made it exactly 5.58pm on time would have been 4:57. Technically I didn't get out of there till.past 6 since anyway since the young lady cut herself, so I finished the hook up. I live around the corner and would never recommend this place due to being charged double. I could have Technically kept the trailer another day. I.just want haul to do the right thing. It's not about money but principal.
GREGORY TTotal dicks
Joshua BWe rent here a lot and the new customer service rep who told us “well I’m back” made us use the app only with no assistance to rent the vehicle. It took 45 minutes just to get it working. This was a terrible experience
RICHARD JWe dealt with two men - one for drop off and one for return. Both were rude did not have any good people skills. We thought maybe the first one was just having a bad day. Not willing to help and seemed annoyed at everything. When we had a different helper the second day who was also rude, we realized that the employees need some training in dealing with the public. Not one smile and terrible attitude from both. Would not go back to this location. The equipment was fine, though. 😐
nancy cVery friendly and efficient employee! Can't remember her name but she deserves a promotion!
James DIf the call center knows that you are running behind please tell them to notify the pick up center because it was not relayed and I was called and told that if I wasn't there in 15 minutes I would lose my reservation
ROBERT APerfect! Fast, clean, truck worked well, employee pleasant and courteous!
RICHRD VThank u so much for ur service
Darian T | Overall ExperienceActually from my experience not a thing, everything from reserving my truck online to the best customer service and help from Mason, really made the entire rental easy and he is an asset to your company.
Jennifer FGreat staff. Very helpful. Well stocked with vehicles. Excellent location for storage as well.
JOSEPH AThey were walking out to meet me before I even parked. very friendly
John AThe vehicle was clean...but there was starting problems on several occasions. I had to call for roadside assistance. They said starter was probably starting to go.
bruce rI had the opportunity to work with Brian B as I returned a rental vehicle and purchased a storage unit. He was hospitable and very helpful as we navigated the selection of a storage unit. Moreover, I found him to be knowledgeable and amenable to assisting us through the process. Brian B. is certainly an asset to your organization.
Timothy MThe staff who helped me oniste was wonderful
Lisa C | Online Move InNot sure why this is the only location where my drivers license info has to be put in every time!! Why is it not saved to my account? Would make it more convenient for the paying customers. Just a suggestion
Desiree WEverything was perfect. Friendly and excellent service.
Lida XI have had to rent from U-Haul several times recently and I was very impressed with the cleanliness of truck and the service too. Thank you.
PAULCHRISTOPHER LEverything very good the service very good
Adrian VAlways a pleasure doing business at this location.. great staff !!
Timothy LEverything from the customer service representative to the equipment/van was perfect.
Lloyd ESmooth as silk from beginning to end. Had to extend the time I had the van and the representatives could not have been more polite, professional, and accommodating.
Greg BNo improvements necessary, I was totally please with the experience I had.
Michael hExtremely knowledgeable, sad staff, and such a clean facility. What I was thinking was a temporary solution may turn into a long-term commitment, due to the ease and facility attributes. Worth every penny thank you!
Wendy J | First ImpressionsMuy bueno buen servicio
Juan UGreat service and very clean. Good workers
David MKathleen from the Sills Road Location in East Patchogue was excellent!
Richard PEverything went as expected.
LTE CBrian the employee who help me was great.
JAMES M | First ImpressionsEverything being automated is horrible and lack of customer service / representatives makes me not want to rent from U-Haul again.
Cara LLove the new facility. Great job.
Daniel D | First ImpressionsGreat staff
BARRY RDon't hold us accountable for an estimate of mileage told to you in the beginning. Like you give us a price but it is a pending amount. If we gave you say 50 miles but we only went 45 miles would it be reduced
Fred WThe gentleman there was extremely helpful, giving me various helpful tips and information regarding the vehicle.
Jeffrey WVery clean and secure facility
Lisa R | Overall ExperienceVery helpful staff . They were kind and very supportive with our needs. I appreciate the time and energy to explain every details of the facility! 100% recommended! Very clean and very secure!
Renee D | First ImpressionsOk
Jerzy P | Overall ExperienceMichael helped me most of the time and was always helpful, courteous and knowledgeable. The other employees were great too!!
victoria v | Overall Experiencestaff member shr was superb
milton p | Overall ExperienceThe young man who helped me was very courteous, he was able to answer all of my questions.
Lance K | First ImpressionsGreat location very clean and nice place love the staff very kind and helpful and I think very reasonable pricing is awesome!
Evelysse T | First ImpressionsVery nice customer service
colleen t | Overall ExperienceGreat customer service and very clean facility
DONALD K | Online Move InWhen I walked in the store there was no one in it to help me so I patiently waited for around 20 minites before I decided to walk around outside and look for someone sure enough I found the one person working there attending to a returned vehicle every other storage facility I have been to there was usually 2 people on site. I was looking for a unit close to the front door but was told those where not available until the ones that where much further away where rented out I wound up renting one that was all the way on the other side of the building also I was not allowed to look inside a unit until I rented it which didn’t make sense to me because the first one didn’t go straight in it went to the right which I did not want so had to go back in office and wait for the one person to help other people first then the next unit had a beam in it and I did not want that one either it took me about 1 hour to rent a unit which was ridicules because I was there first thing in the morning but had to do a lot of waiting around which was not why I went ther early. I was also looking to rent a parking spot for my RV but was told I was not able to with no real reason why when the parking lot looked ready to go with only one other trailer parked in it so not happy with my experiance at this NEW facility that’s why I only stayed for 3 weeks until I found a better place for me my belongings and my RV this is why I will not recommend this location to family and friend's.
DARRIN R | Overall ExperienceGreat service.
Walter B | First ImpressionsGreat team very helpful and flexible
TAHARAH E | Overall ExperienceGreat service as always at Uhaul. This facility was immaculate and the staff was extremely helpful and professional. I would highly recommend this location and the uhaul company in general for all living and storage needs.
denise m | Overall ExperienceI have to say that I was very impressed when I originally booked the truck as well as when I dropped it off great courteous employees I will highly recommend
JOSEPH C | First ImpressionsMichael and his team could not have been nicer and more helpful. The trucks are clean and easy to use, the facility is spotless, and they were extremely flexible about my reservation and move-in dates. I am grateful to be storing my things with them and would highly recommend UHaul to friends and family. Thank you!
Anastasia G | First ImpressionsMike was very thorough, clear, and helpful.
John V | First ImpressionsThe customer service person was excellent !!! The on-site manager really helped me and was very professional
colleen t | First ImpressionsFriendly, helpful and excellent experience!
Debra G | First ImpressionsGreat service
james m | Overall ExperienceI was very surprised at how clean and convenient it was
Rosetta H | Online Move InThe BEST!!!
shanika h | First ImpressionsYour staff was great!
Ashley K | Overall ExperienceThe personnel was very helpful and recommended what was required for my need. Good pricing too for the amount of space. The facility was immaculate except for the weather control.
Frihdson F | First ImpressionsBest customer service and professional
Ronald V | First ImpressionsGreat facility and friendly staff.
David P | Online Move InMove in experience was easy.The staff is excellent.
Judith B | First ImpressionsVery clean, and well organized. Friendly staff, and very informative, also very convenient! I like that they have carts and mattress carts for your belongings …. FIVE STARS ⭐️⭐️⭐️⭐️⭐️
Janice P | First ImpressionsRob the attendant was excellent
Andrew C | First ImpressionsPrice was good, staff was real nice and helpfu
GARY L | First ImpressionsVery happy to move in; very quick, clean, and friendly! Very, very satisfied!
Diane K | First ImpressionsMike and his staff were more than helpful. Being my first time using a storage center I had a lot of questions which all were answered with patients.
Clifford J | First Impressions