Customer Reviews for U-Haul Moving & Storage of Eastland

Rating:

3.0

Keep the good work

Rating:

5.0

Knowledgeable staff and ready to serve! Trouble free. No long waits. I will use them again.

Rating:

1.0

This was a horrible experience, and I do not plan to use U-Haul ever again.

Rating:

5.0

Great job done nice ppl good help hope to save money

Rating:

5.0

the gentelman that check us in on return was exceptional. we arrived two minutes before closing.i was expecting to return on line. but he took care of us immediately with professionalism.

Rating:

5.0

The experience of having to put all my items in storage was hard. I was able to know my items were safety and get back on my feet. The staff was alway nice and able to help at all times.

Rating:

3.0

I brought the gas back up to the level and we were still charged for 2 gal of gas. When you just drop it off and don't stand there while someone checks it in this happens. The last rental I did the man wanted to charge for gas but because I was there to show the pic on my phone I wasn't charged. Seems shady.

Rating:

5.0

Amazing Customer Service

Rating:

3.0

Use your own system to scan Drivers' Licenses, don't make us use our own phones.

Rating:

5.0

Easy pickup and return. Trailer was as needed.

Rating:

2.0

I had a reservation for 4pm-9pm that I booked online with all information required (including uploads of my license). Despite having all information preset and me showing up on time, I did not leave the premesis until around 4:50pm due to there being only one clerk at the desk. At the time of my arrival, I was only the third of three customers in line. By the time I recieved the key I still couldn't leave because the vehicle booked for me was blocked in by another equipment vehicle. I then had to get back in line for around another 10 minutes. Not only did I lose time to move out, but I lost money for the time that I paid.

Rating:

5.0

I’m glad you asked. Thursday we had some heavy rain. As I’m pulling another haul, the hydraulic system started pulsating the brakes on the trailer. This happened several times. Not sure if the slip control or tires was tripping the brakes, but that was startling to say the least

Rating:

5.0

Quality parts reliable service

Rating:

5.0

The manager at the site on Hamilton road is outstanding - handles all the curve balls well, with professionalism and positive energy.

Rating:

5.0

That was very helpful and very friendly shout out to Randy to help me return the truck

Rating:

1.0

Customer service by the UHaul agent that assisted with reservation wage had an attitude. The young man outside was very helpful. The truck was clean however, the maintenance of the truck is poor.

Rating:

5.0

How to connect on Bluetooth

Rating:

5.0

Thanks full

Rating:

5.0

Thanks for your quick service

Rating:

1.0

I was sexually harassed and when I refused the advance for your worker he walked away and wouldn’t service me, the manager didn’t apologize he went with the worker words - then he got up and rushed out to the truck after they seen I was not happy about the sexual advance! Horrible how men treat women as pray instead of a paying customer! I’m sure this isn’t the first time sexual harassment has happened at this location! Your company should be sued - check your cameras it would have saved me from sexual harassment and some trauma!

Rating:

5.0

The person who checked me in was very nice.

Rating:

5.0

Staff did a wonderful job and was very helpful also informative.

Rating:

5.0

Very friendly, and professional a delight to work with.

Rating:

4.0

Nothing

Rating:

5.0

The gentleman who works inside is always nice, friendly ,and helpful. I appreciate this facility

Rating:

5.0

Nothing need to be changed. The Staff was very professional, Kind , helpful and polite 👍🏾👍🏾

Rating:

3.0

Storage units are a little expensive

Rating:

5.0

Truck Pickup was easy and Return was even easier. Trucks were in great mechanical condition. The person accepting the Return was very courteous.

Rating:

5.0

All of the employees at this location were helpful and efficient I felt because I was in a rush to pick up my stranded son and his motorcycle on the side of the road.

Rating:

4.0

Thank you so much.

Rating:

5.0

This was one of the best customer service experiences. The gentleman behind the counter was very nice from the beginning and the young man assisting with the truck and trailer was very efficient and friendly from pick up to drop off.

Rating:

5.0

Customer service was great

Rating:

5.0

The representative that assisted me was patient, kind and professional

Rating:

5.0

Customer service was great. Helped me decide what was a better deal for me on a long trip rental (either one way or round trip). Equipment was clean and performed well.

Rating:

5.0

Na

Rating:

1.0

The attendant marked the gas at half a tank when it was well over that amount and charged me almost $10 for 2 gallons of gas

Rating:

3.0

The African American lady that was there sitting down she helped me through the rental process she was friendly and very helpful.

Rating:

5.0

Great Customer service.. clean and safe equipment. Highly recommend

Rating:

5.0

I received a very good experience as always.

Rating:

5.0

Very good service

Rating:

4.0

Very long wait to pick up and some of the reserved items were not available.

Rating:

4.0

The truck I was renting has something wrong with the front end once you arrive at 40 to55 mph the truck starts bouncing like a basketball but other than that the truck was ok also when i dropped it off at the location it was after close I was approached by a man from a car that was sitting in the lot begging for gas money and how him and his to buddies that were in the car just dropped off there truck and needed to get back to the place where they moved from to get there birth certificates and social security cards and what ever else you could tell they looked homeless and trying to scam people just a heads up in case something was to happen to someone else dropping off there truck just a pre-caution thanks

Rating:

5.0

No they did a great job.

Rating:

1.0

I called four times to advise that I had moved out on the 19th of February and I had to go to uhaul physicaly and tell them again that I had moved out.. they did not update my move out day correctly I am not satisfied with the experience

Rating:

5.0

Question #1 above. I was only at this location during day light hours. Or do you mean lit inside the building? Then yes.

Rating:

5.0

Very professional ...that says it all.

Rating:

5.0

Very good 👍🏿

Rating:

5.0

Good

Rating:

5.0

Customer Service is great!

Rating:

1.0

The truck needed repairs done…. It didn’t feel safe driving it…. I

Rating:

5.0

The truck did not drive well seems as if it needed new leaf springs. It was very wobbly and bouncy like it also needed new shocks/struts but it was very clean

Rating:

5.0

People were friendly

Rating:

5.0

Continue doing routine checks on the trucks. The check engine light was on and it could raise anxiety to customers not knowing what could be wrong with the truck. Overall, I love this location and staff are always polite and accommodating.

Rating:

5.0

They are very friendly, and she was great i don't know her name but she a white women ( sorry) I been going there for about 20 years now. Thanks UHAUL well done.

Rating:

2.0

I have had to contend with small crawling creature in the unit. Somewhat concerned when I move out.

Rating:

3.0

Truck was dirty floor & cup holders

Rating:

4.0

I have nothing bad to say. I was very pleased at this location best U-Haul location I’ve been to. The staff was very helpful and knowledgeable.

Rating:

5.0

Service desk personnel were friendly and helpful.

Rating:

5.0

However, the following incidents occurred, we had problems getting out of the Building because the entire System went DOWN and It took us a long while to get out of the building, then we had to contact U-Haul after hours to get out of the gate!!! We were there almost 2 hours trying to get OUT period. U-Haul did send a person out but that was to no avail, Finally U-Haul over the phone finally did gave us instructions on how to pull the cable box off and find the black button, after which my Son and both Grandsons had to manually pull and push the gate open so at least one car could get through at a time. We were Exhausted, Freezing, and just so Exhausted!!! I also want to say my Son was trying to tell the person that we were having issues with the cards but they were trying to get off work and NO ONE was helping him at all. While he was knocking on the window the person told him to use his card but they didn’t take the extra effort to see what was going on with us. When he came back I was told what happened and was so disappointed with U-Haul!!! The reason why I commented on the Excellent Service was from the beginning of U-Haul did provide us with Excellent Customer Service and support, it’s what happened afterwards. We were literally trying to figure out what and how to get out of the BUILDING and out of the GATE. There was another customer that was trying to get to her storage as well. I would like to be compensated with at least one month free of charge. Thank you for your consideration.

Rating:

5.0

The guy who help me was amazing and respectful

Rating:

5.0

Process was smooth and efficient, and the staff was very helpful. Highly recommend!

Rating:

4.0

Never had issues with peasants or the other residents. Operators were courteous and always helpful

Rating:

5.0

Jonathan went over and beyond helping me when he didn’t have to. I’m an older female and it was hard for me and my husband to get our truck loaded by ourselves at our age and Jonathan helped us out and I really appreciate his help and his concern for our age and my husband’s health. Thank you so much Jonathan!!

Rating:

5.0

I felt like my stuff was safe there.

Rating:

1.0

I tired for weeks to get a hold of someone and no response for anything and lost my storage because of it.

Rating:

5.0

We did find a dead mouse among our things towards the front of the unit. No worries.🤷🏽🙂💯

Rating:

5.0

Thank you for being there when I needed you got right in when I moved in from Indiana.

Rating:

5.0

Other than someone breaking into my unit.

Rating:

3.0

Rat traps inside storage when I got there 😳

Rating:

5.0

I want to give a special thank you to the representative that helped me even when I was indecisive. She was friendly, patient and very helpful.

Rating:

2.0

I'm not a happy customer right now I bought the truck back in time I had two pieces on the truck I took it back around it to my storage I bought the truck back around to the front and everybody was gone everybody was gone no one there to do the paperwork let me know if I get anything back or anything I think that was very rude and plus I told the the your worker that I had two pieces on the truck and I'm going to take the truck around there and come right back he said okay I got you and they was gone all of them so I I'll be that way tomorrow or y'all give me a call y'all know my number

Rating:

5.0

The ladies there Ms V and her daughter are very kind. Especially when Ms V is short on sleep :)

Rating:

3.0

Prices are too high for my experience

Rating:

4.0

The trailer was kinda difficult but overall the experience wasn't bad.

Rating:

5.0

The staff was always pleasant, knowledgeable and helpful. If this was a facility to be frequented, I would most certainly would. Beyond grateful to all of the wonderful staff I encountered.

Rating:

2.0

The man that helped me outside was the only person that was nice I didn't have interaction with the other ones except for the one girl and she was rude the minute I got in the door her attitude changed a little bit towards the end of it but she had already rubbed me wrong

Rating:

3.0

N/a

Rating:

5.0

Great place , amazing staff even when they were busy No attitude 😃just handled it and it looked like every one was satisfied …

Rating:

2.0

While staff and facility were great I am not happy with the overall cancellation procedure. I was provided no documentation that I was turning my unit over and It took at least 4 days to get any sort of communication from Uhaul that even resembles a confirmation that my unit was canceled. Just sorry to see you go email with here rate us. Doesn't give any dates or anything to confirm my unit has been canceled. I am not comfortable with this type of transaction I even went back to the store to confirm it had been canceled because I didn't receive anything when I turned in my badges or anything to confirm this and felt very uncomfortable. I felt like it was an easy way to get charged for the next month and it would have been my word against the staff's.

Rating:

5.0

Good storage services.

Rating:

5.0

Never had any problems everyone had good energy very nice and clean great job team ..

Rating:

5.0

Locating my storage was a bit hard for it location was not numbered outward to know but an associate was helpful, I wish there shall be a note on sliding door to indicate what to new customers. But but overall experience is great 👍🏼

Rating:

5.0

Great staff and helpful.

Rating:

4.0

All good 👍

Rating:

5.0

Facility was always well maintained and the staff willing to help!

Rating:

5.0

Everyone at the Eastland location was very knowledgeable and helpful.

Rating:

3.0

I moved in my apartment on the 1st and I paid my storage on the 12th it’s weird I wouldn’t get any refund back because I moved out early m.

Rating:

5.0

Good

Rating:

3.0

All and all I had a good experience. My unit must have had a leak at some point and my items were damaged.

Rating:

4.0

Little expensive but competitive! Employees were being treated terribly by some clients. I can only hope you support your staff when they stand up for themselves when they are being abused by bad customers. The employees are being overworked and need more staff. 12 hour days + should not be normal for staff or management. The staff was friendly, accommodating and saved my day when I was having a terrible day! Raises for this crew!

Rating:

5.0

Very easy to move in, no hassles.

Rating:

2.0

Getting in and out of the gate was super inconvenient and unnecessary

Rating:

2.0

I made it a point to remove items and close out our free 30 day unit. Woke up one morning to find my credit card was charged for the next month. I was very unhappy I had to jump through hoops to get it fixed.

Rating:

4.0

I had one u-haul storage unit give me a smaller storage when I asked for a bigger 1 I had to go. Travel Company to get a bigger storage with.

Rating:

5.0

The young lady at the front desk was very nice and helpful

Rating:

5.0

Should have 24 hour access

Rating:

4.0

I only had to use it for 3 months and with auto pay I always paid on time.

Rating:

5.0

Very friendly and pleasant thank you very much staff

Rating:

3.0

One the employees was rude when I asked a simple question. So I will be finding another storage facility

Rating:

4.0

Only problem was it looks like I was charged for December and my things were out by November. Payment is still pending for charge in my account I’ve called the supervisor and haven’t received a call back yet.

Rating:

1.0

Phone calls transferred to corporate. Or line busy. Almost impossible to get someone to allow me to pay. Very frustrating Long lines at store. Except for lady, rude staff at counter. Staff unhappy. An unhappy, stressful atmosphere.

Rating:

1.0

Water damage to everything because of a hole in our storage unit that was covered with pink electrical tape on the ceiling. Currently working with insurance to cover thousands of dollars in damage. Mouse droppings in my unit as well. Ken in the front office is wonderful. Everyone else is very rude. NOBODY came to my unit to see damages, she rattled off who I should have called. I had to go into the office. Never again!

Rating:

3.0

Just a overall poor experience

Rating:

5.0

Answer all of my questions & concerns. Needed to extend my hours to fill my on-site storage by one additional hour, no extra charges. The cargo van give me excellent mileage, stayed on full, which reduce my total fee. Very honest people. Same staff since 2015, that I've seen. My rentals all excellent in cleanliness. Every truck was very easy to drive, that I rented, these reason are why I return. Excellent place that has all your rental needs!!!!👍

Rating:

5.0

None

Rating:

1.0

My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I Did

Rating:

3.0

The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mph

Rating:

1.0

Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.

Rating:

4.0

Very friendly and helpful

Rating:

3.0

The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.

Rating:

5.0

Good job

Rating:

5.0

3cyrs

Rating:

4.0

It was difficult to reach an associate on the phone. Once they answered they were very pleasant.

Rating:

5.0

Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff

Rating:

3.0

No comments

Rating:

4.0

I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.

Rating:

5.0

Thank you so much for having and helping with the storage have a great day

Rating:

1.0

I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21

Rating:

5.0

Very nice and clean

Rating:

2.0

Things would have been fine but there was a leak in my unit and a few of my things got ruined.

Rating:

1.0

My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again

Rating:

4.0

My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.

Rating:

5.0

Thank you for letting me us your store place to keep my stuff there

Rating:

5.0

GREAT SERVICE AND FRIENDLY PERSONNEL

Rating:

3.0

Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.

Rating:

1.0

The unit had bugs.

Rating:

5.0

I was plase

Rating:

3.0

Spiders all throughout

Rating:

1.0

Was no assistance offered even when going inside representative was no help

Rating:

3.0

The one thing I didn't like is buying locks that I didn't need .

Rating:

1.0

I will never go back again

Rating:

3.0

Have not used it yet. Not sure depends on how things end when I’m finished.

Rating:

5.0

The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can’t help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can’t get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn’t pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful ‘help’ from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman

Rating:

5.0

The staff was very helpful and thank you so much for your help

Rating:

5.0

Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!

Rating:

4.0

I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.

Rating:

4.0

Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.

Rating:

4.0

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Rating:

3.0

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Rating:

5.0

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

Rating:

3.0

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Rating:

5.0

Manger and workers friendly and helpful.

Rating:

5.0

Great Job

Rating:

3.0

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Rating:

5.0

Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!

Rating:

5.0

Great experience

Rating:

5.0

It was excellent. Enough said.

Rating:

5.0

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Rating:

5.0

Thank you for everything

Rating:

3.0

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Rating:

4.0

It was sufficient.

Rating:

2.0

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Rating:

2.0

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Rating:

5.0

Great place for storage. Short term or long haul.

Rating:

5.0

Thank you guys so much!

Rating:

5.0

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

Rating:

5.0

I had no issues with them and they have the great customer service.

Rating:

1.0

Please have the district manager contact me at+16143300973

Rating:

4.0

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Rating:

1.0

Vv

Rating:

5.0

Good location and service

Rating:

3.0

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Rating:

3.0

I

Rating:

5.0

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Rating:

2.0

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Rating:

5.0

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Rating:

5.0

The staff at this location was really friendly and provided excellent customer service!!

Rating:

5.0

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Rating:

5.0

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Rating:

1.0

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Rating:

3.0

Card swipe didnt work made it a longer process.

Rating:

5.0

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Rating:

3.0

The people work there was very nice.

Rating:

4.0