Customer Reviews for U-Haul Moving & Storage of Elk Grove

968 reviews

10261 E Stockton Bl   Elk Grove, CA 95624

(916) 685-3486

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 685-3486

10261 E Stockton Bl
Elk Grove, CA 95624

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The two guys here were awesome and I would go back.

Reginald C 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V 
Rating:
5.0

Customer did not leave a comment.

RANDY B 
Rating:
1.0

I am writing to express my deep dissatisfaction with my recent rental experience and to formally dispute the inaccurate and excessive charges on my bill. When I arrived to pick up the vehicle in the morning, I had to wait nearly 30 minutes, only to be told that your computer system was down and that I would receive the rental contract later. I specifically asked your staff about the office closing time, and I was told it was 7:00 PM. However, when I returned the car at 6:35 PM, I was informed that I had to use the self-service return due to the system issue. I followed the instructions carefully: • I submitted the return through the app • I parked the car in the designated spot • I placed the key in the assigned drop box Despite following your return process exactly as instructed, I was shocked to receive a final bill of $188.13, which includes nearly $100 in unexplained additional charges. Specifically: • $20 After-Hours Return Fee – This is completely unreasonable as I returned the car before 7 PM and only used self-return because your staff told me to. • $30 Insurance Fee – I selected the $15 insurance option, as shown on your website. • An unexplained $50+ overcharge with no itemized explanation. I called your office to resolve these issues, but the manager I spoke to was extremely rude and provided no explanation or assistance. This kind of treatment is unacceptable and has made this rental experience extremely frustrating and disappointing. Based on the agreed terms, my total charges should have been: • Rental fee: $49.95 • Insurance: $15 • Mileage: $24.51 Total: $89.46 I am requesting an immediate review of my bill, a detailed explanation of all charges, and a full refund of the unjustified fees. Please address this matter urgently and respond to me as soon as possible.

LU H 
Rating:
5.0

Customer did not leave a comment.

dennis s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas t  |  Overall Experience 
Rating:
5.0

Wish you had an hourly rate for the small trailer. Rental used for 2 hours and had to pay for a whole day. Or some kind of discount for more than one rental per month.

PETER S 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO G 
Rating:
5.0

Rental was quick and easy, staff at the location was excellent

ARNOLD M 
Rating:
5.0

Customer did not leave a comment.

PETER S 
Rating:
5.0

The service from start to finish was professional, excellent communication, wonderful drivers! From California to Northern Michigan, everything arrived perfect! Thank you for this great resource.

Kristen B 
Rating:
5.0

Super easy check in and return

STEVEN M 
Rating:
5.0

Great customer service.

IRENE F 
Rating:
5.0

Customer did not leave a comment.

JAMES m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Customer did not leave a comment.

ED M 
Rating:
5.0

Great service and easy pickup and after hour returns

BRIAN B 
Rating:
5.0

Drive-in load/unload facility was great - so greatful when outside temperature was too hot or too cold. Staff was always friendly. Thank you.

Kazumi O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

I walked in off the street with no reservation. This location did not have what I was looking for but the man at the counter asked me some questions to help determine if anything they had would work. Ended up renting a motorcycle trailer that worked like a charm to move a fridge. Process was simple and smooth with great customer assistance. In and out in 20 minutes. When I returned a retired man helped me unhitch and get my return check list handled in a jiffy. Both men were professional, polite and down to earth. Give them both a raise!!!

MATTHEW K 
Rating:
5.0

I was pleasantly pleased with the whole experience. I liked that I could rent a vehicle and storage unit at the same time.

Rebecca L  |  First Impressions 
Rating:
5.0

Did a amazing job with the help and got me out of there in no time

Steven R 
Rating:
5.0

Love the place but need to move out for new apartment location is too far.

liberato b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCOS M 
Rating:
4.0

WAS VERY DISAPPOINTED WHEN I WAS BEING CHARGED AN EXTRA $20.00 FOR PAYING WITH CASH. NEVER HEARD OF THAT BEFORE!

AARON B 
Rating:
1.0

Customer did not leave a comment.

SAIDSALMAN S 
Rating:
5.0

Customer did not leave a comment.

Wen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darice M  |  First Impressions 
Rating:
5.0

The only thing I noticed is my unit got a lot of bugs inside of it. That would be my only complaint.

Michael P  |  Overall Experience 
Rating:
5.0

Hide money cash in the rental

PETER S 
Rating:
5.0

Only issue was having to drive so far to find a location with the right size trailer for a one-way rental

CRAIG N 
Rating:
5.0

They have excellent customer service there, thank so much for their help!

BENSHU D 
Rating:
3.0

It would be nice if U-Haul offered a discount to military veterans.

Larry W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel M 
Rating:
5.0

Nothing!

DARRELL F 
Rating:
5.0

Upon return of the truck at 1:00 only one person was working, and a long line of people.

ROBERTA M 
Rating:
4.0

Customer did not leave a comment.

JAIME P  |  First Impressions 
Rating:
5.0

Customer service in elk grove, ca was great but when we arrived in Florida the customer service here suck. They scheduled for delivery but did not follow through. Not only once but three times. I have to call them and argued with them.Florida Uhaul in department Traffic sucked. They promised something but couldnot follow through. I will not use them if I don't have to.

CINDY H 
Rating:
4.0

Customer did not leave a comment.

KENNETH F 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Very courteous and helpful employees, smooth and quick transactions in and out.

CRAIG S 
Rating:
5.0

Nothing

CARI D 
Rating:
4.0

Everything as expected, fine

jack a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina j  |  Overall Experience 
Rating:
4.0

Could be friendlier

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
2.0

I wanted to express my appreciation for the exceptional customer service and convenient location. The agent was incredibly helpful and friendly, making our experience very welcoming. It was also easy to find our truck, which added to the overall positive experience. However, I have a significant concern that I need to bring to your attention. On Sunday, March 23rd, about 150 miles after leaving the Sacramento, CA area, we stopped at a gas station to get food and use the bathroom. Even though the tank was still half full, we decided to fill up. While filling up, the gas nozzle did not stop, and the truck was on a slight hilltop towards the other side of the tank intake. I was holding the gas nozzle the whole time. When my friend returned from the bathroom, he noticed that gas was pouring from the bottom of the truck. There was so much gas flowing to the other side of the truck, all the way to the sidewalk and street, that people started noticing and complaining to the gas station attendant. I stopped the gas and noticed that no gas had leaked from the intake, only from the bottom of the truck. The tank is about 30-35 gallons, and with half a tank, the gas pump read over 32 gallons that we paid for. This means more than 15 gallons were wasted. This was not only a significant financial loss for us but also a very dangerous situation for the location and people with all that gas spilled. The price per gallon at that gas station was $5.39. We checked for leaks and double-checked after we left the station, but no leaks were found, so we decided to continue our trip. I hope this issue can be addressed to prevent it from happening to others in the future. Thank you for your attention to this matter. Sincerely, Jesus Velasquez

JESUS V 
Rating:
5.0

Give a military discount for military retirees.

LARRY W 
Rating:
5.0

Great service and easy hookups for trailers.

JASON H 
Rating:
5.0

Customer did not leave a comment.

ROSS F 
Rating:
5.0

Customer did not leave a comment.

JORDAN B 
Rating:
5.0

Everything was great and staff was friendly.

NATALIE L 
Rating:
4.0

Customer did not leave a comment.

DOMINIKA M 
Rating:
2.0

OK, I rented a trailer to take a motorcycle from this place to the town where I live, an hour away, and they made me return the trailer to this same place. I don't know why they didn't allow me to return it to a location in the town where I live, since this caused me to have to drive an hour to return and another hour to return to my house.

JOSE B 
Rating:
4.0

there is a strong odor from marijuana coming from the inside storage building that is offensive and sickening throughout the indoor storage building!

Benzion I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE D 
Rating:
5.0

Customer did not leave a comment.

GERALD K 
Rating:
5.0

Loved the staff! Very helpful and kind c:

JOCELYN E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALI H 
Rating:
4.0

Customer did not leave a comment.

PHILIP C 
Rating:
5.0

Customer did not leave a comment.

SHARI L  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ZIAULHAQ Z 
Rating:
4.0

Make the after hours checkin simpler. It took too long as it required the app to do so.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

JOHN I  |  First Impressions 
Rating:
5.0

I placed some microfiber oversized bean bags in the back and there were black marks all over the bottom and sides. The units should be cleaned before renting.

Gregory L 
Rating:
5.0

This being my first experience with a storage facility was excellent, I have nothing but great reviews for this facility.

david m  |  Overall Experience 
Rating:
4.0

The doors of some units are not very easy to lock.

BLANDINA M  |  First Impressions 
Rating:
5.0

I have only one observation, the checkout process is extremely cumbersome. It took over 20 minuted to get a rental. Apparently the age of my truck triggers some weird glitch in you system, not allowing it to be able to rent a trailer. Just for your information, the truck I own was considered very heavy duty back in it's day and was more then capable enough for the task at hand. Yet by today's standards, it triggers some weird situation causing the whole rental process to slow to a grinding halt. This is extremely annoying and it happen both times I was trying to rent a car hauler. This needs to be addressed.

RONALD N 
Rating:
5.0

The staff and management are very helpful, friendly, and professional.

DELBERT W  |  Overall Experience 
Rating:
5.0

Christian is awesome!

SHANELL C 
Rating:
5.0

My experience with U-Haul was outstanding. The pick-up was so easy and fast. They answered all of my questions and made everything so easy.

RACHAEL B 
Rating:
5.0

Awesome & most easiest rental ever!

KEITH N 
Rating:
5.0

Timely and friendly

KWAKU A 
Rating:
5.0

Customer did not leave a comment.

yesenia g  |  First Impressions 
Rating:
1.0

The trucks had damages in multiple places. I had to keep track of where the damages were. Also the price was way above what was quoted over the phone. I rented a truck and a tow dolly. Then the person working did not know what the 3rd equipment was and tried to say it was missing. It was an extension already installed on the vehicle which the person did not have knowledge of and tried to say it was missing. i tried saving money by towing with uhaul and returning to the same location but returning to another location would have been cheaper..

RONIT S 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
4.0

More assistance from the person working there instead of pushing that everything be done through the app, especially when I return my truck during business hours when the store was open. The new process of doing most of the process through the U-Haul app can be confusing and I feel bad for older people because they will struggle with this process

OSCAR B 
Rating:
5.0

Very quick dropoff. Excellent customer service. Highly recommended!

DODGIE V 
Rating:
4.0

Customer did not leave a comment.

SERINA J 
Rating:
3.0

Required my help. Other UHaul dealers closer to my destination could have been designated.

CARL K 
Rating:
5.0

Everyone who worked at this location was very nice and helpful.

JENNIFER G 
Rating:
3.0

Customer did not leave a comment.

BRUCE S 
Rating:
5.0

The assistant manager had excellent customer service and was very helpful with the drop off.

James G 
Rating:
4.0

Customer did not leave a comment.

LORI B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennie L  |  First Impressions 
Rating:
5.0

To get the equipment size needed it is wise to make a reservation.

ANITA M 
Rating:
4.0

Customer did not leave a comment.

Alexis S 
Rating:
5.0

Customer did not leave a comment.

JAMES F 
Rating:
5.0

Everything went perfectly as planned thank you very much. Truck ran perfect

James F 
Rating:
5.0

Customer did not leave a comment.

Donez C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON E 
Rating:
5.0

Been here twice and the staff was great both times!

OLIVIA W 
Rating:
5.0

Customer did not leave a comment.

CHERYL S  |  Overall Experience 
Rating:
5.0

When I was trying to change the location to drop off my truck I had to speak to 5 different reps before i could get someone who knew how to make the change. All the other reps said I needed to speak to Scheduling but every time I called I was routed back to the customer service line and the reps didn't know how to make this change. I finally got a rep and she was amazing and was able to make the change quickly.

MICHAEL T 
Rating:
5.0

Customer did not leave a comment.

PATRICK N 
Rating:
5.0

Higher more ppl for the weekends… I had to wait 30 minutes to check in my equipment. Ppls time is valuable.

MICHAEL C 
Rating:
3.0

I fully filled out the advance check in information the night before. The man I dealt with at the counter continued to ask me all the same questions and rephotograph my DL. He felt he had to tell me to fully filled the gas tank and not try to save $5 by under filling. So rude. It’s the third time I have rented a van at this location with no issues from me. The lady that checked me back in was friendly and professional.

BARBARA N 
Rating:
5.0

Customer did not leave a comment.

CHERYL S 
Rating:
5.0

Everything was great - especially the custom service .. no improvement needed

VIRGINIA G 
Rating:
5.0

Customer did not leave a comment.

toby e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIAS Q 
Rating:
3.0

My card never worked and the other three that the extremely kind employee tried to help program for me would not work as well. Also, I was told I could still access my unit but when I loaded the dolly and went to my second floor unit, I couldn’t get the unit door open..the latch was jammed. I work three jobs, so time is almost nonexistent, and had rushed over to unload the van and turn it in, but with the nonstop issues I experienced had to reload my rental van and leave forcing me to have to keep the van an additional two days. I ended up owing over $200 dollars for a $20 a day van which has now caused me a financial hardship. On top of that I was led to believe that the unit I got was much bigger..but my walk in closet is bigger. I will be attempting to get everything out of the unit before i get another monthly charge. This experience has been incredibly stressful and loss of sleep and money. I do want to recognize the kindness, professionalism, patience and help the older gentleman there have me. He had to walk over to my unit multiple times to help me both open the latch snd fight with it to get it closed. Very faulty and generic latch on the unit. cannot wait to get rid of the nightmare that has been created.

MICHELE L 
Rating:
5.0

friendly customer service

Ann G 
Rating:
5.0

Customer did not leave a comment.

EDRIS A 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

TRAMPAS C 
Rating:
5.0

Customer did not leave a comment.

SARABJIT S 
Rating:
5.0

Nice people called to confirm no dollys said it would be refunded

Mark R 
Rating:
5.0

Customer did not leave a comment.

ANITA S 
Rating:
5.0

Customer did not leave a comment.

KEN S 
Rating:
5.0

Customer did not leave a comment.

JILL T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M 
Rating:
4.0

Customer did not leave a comment.

QUENTIN H 
Rating:
5.0

Customer did not leave a comment.

BRAD J 
Rating:
5.0

Love the alarm security, cameras everywhere and well lit halls. I felt safe going alone. Also, staff are all hard working and professional. There were no issues with my things getting wet or damaged. The temp controlled environment was also very much appreciated.

REBEKAH M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUS C 
Rating:
3.0

The gentleman Michael was very rude when I was returning my truck.

THERESA A 
Rating:
5.0

Customer did not leave a comment.

LIA M 
Rating:
2.0

I rented a truck for 24 hours I was told the return time was 8:30 am the next day. So I showed up at the location the next day promptly at 8:30 like it said in the rental agreement and they were not open. So because I returned the truck on time like is was suposed to and they were not open they charged me a $20 after hour fee for returning the truck when i was suposed to bs.

Tanner M 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Nothing everyone was nice.

Stennis M 
Rating:
5.0

Customer did not leave a comment.

RONALD F 
Rating:
5.0

Staff was informative and helpful.

LIA M 
Rating:
5.0

Very efficient

WILLIAM R 
Rating:
2.0

The guy told me my balance was 107.00 then I see i was charged 197.00

LAWRENCE S 
Rating:
5.0

Customer did not leave a comment.

SANDY C 
Rating:
5.0

Customer did not leave a comment.

SCOTT W 
Rating:
5.0

Customer did not leave a comment.

RAMONA V 
Rating:
5.0

Customer did not leave a comment.

john c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VISHAL S  |  Overall Experience 
Rating:
5.0

Brand new facility so very clean, and being maintained well. Employees are very helpful

Shawn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avery S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james b  |  First Impressions 
Rating:
5.0

Prompted courteous service

ANDREA C  |  First Impressions 
Rating:
5.0

Staff always extremely helpful. Nicest UHAUL facility I have ever been in.

Sally S  |  Overall Experience 
Rating:
5.0

First and foremost the Manager Shanel is the most friendly, kind, and wonderful person this side of the Mississippi ! A consummate professional who will always see to it that we the customers are always taken care of with the utmost respect, care, and most importantly love. Now the Floor Manager Bree is just as diligent in her duty to our needs as well. In fact all the employees hired on by Shanel are there because they share the same professional values toward all the customers in the truck rental and storage facility world. Thanks again, and I wouldn't go any where else in Elk Grove or Sacramento for that matter. God Bless, Merry X-Mass and Happy New Year in 2025!!

BRUCE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Q  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A  |  Overall Experience 
Rating:
5.0

I love uhaul Thank you for the service for this year

CLARIBEL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERARDO D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MECHIALA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BASIL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ganene M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GANENE M  |  Overall Experience 
Rating:
4.0

As a manager, Shanel is a great one. When I had problems, she always tried to help and solve them. Sometimes she seemed reluctant to do something but she still tried to solve the problem. Penny was also very helpful when I rented a van.

BLANDINA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori H  |  First Impressions 
Rating:
1.0

One are your staff members had my unit broken into, And stole my couches

CHARLES J  |  Overall Experience 
Rating:
5.0

Best storage rate I could find for a 10x10.

KAREN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARI D  |  First Impressions 
Rating:
5.0

Not everyone has a working camera on their cell phone to take a picture of their driver's license so please fix the issue of having them do that themselves and get cameras that go with your computer. The staff who helped me was extremely helpful and patient and of it weren't for him, I wouldn't have been able to get a unit.

TERRA I  |  First Impressions 
Rating:
4.0

The young lady who helped us was very kind.

Judith A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mazharullah G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris S  |  Overall Experience 
Rating:
3.0

Cost driven me out of unit, $170 to $204, to $254 in 5 years.

DARRELL T  |  First Impressions 
Rating:
5.0

Very nice and clean facility

MARIO S  |  First Impressions 
Rating:
5.0

We are moving from another storage unit because of how easy you make it. The abundance of carts. The drive in to load/unload. Plus climate control. It’s WHY we chose you.

Nancy D  |  Online Move In 
Rating:
5.0

Storage units are a bit pricey.

Maria U  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WB R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darreyell h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joshua S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria U  |  First Impressions 
Rating:
3.0

I do not like my actual storage as it is not very much useable space. I can’t stack and get to boxes 12 feet high. I’d like to move to a storage area that I can actually use. When I mentioned that to the clerk he was like take it or leave it. Not many options? I plan on calling today and hopefully they can accommodate me and if not I will just move.

TAMIKA B  |  First Impressions 
Rating:
5.0

I’d like to recognize the front desk (Cashier) staff whom assisted me. Last name “Baca” she was a total sweetheart. She gave me EXCELLENT service. She was friendly, hospitable, Understanding to my needs & concerns & finally was VERY patient with me in answering all of my questions. I appreciate her kind of customer service as I’m currently in the field and have been over 25 years. HREAT JOB!!!! Elk Grove Stockton location

Katrina S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KITO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solomon M  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for a great rental with great savings including all the amenities you would ever need like carts to move stuff around in. Thank you so much U-Haul's a great company

David D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gaudencio s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha B  |  Overall Experience 
Rating:
5.0

Only two staff members on busy Sunday. They were pleasant and helpful. I would use the storage again!

Denell w  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional. They were knowledgeable about all aspects and could answer all questions.. I was very pleased. Thank you

Claudia R  |  Overall Experience 
Rating:
5.0

I’d return if ever needed to.

Phoebe T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erdenetugs N  |  Overall Experience 
Rating:
5.0

Excellent Service , Thanks UHaul!

TRACY S  |  Overall Experience 
Rating:
2.0

They did not have the unit I reserved. They tried to tell me to use two 5x10s instead of the 10x10 drive up that I reserved.

Bernice T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaneese O  |  First Impressions 
Rating:
5.0

I am new there but from what I see, everything is in excellent condition. I love it

pamala j  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

judith w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA P  |  Overall Experience 
Rating:
5.0

The staff here are so welcoming and show gratitude for renting with them. They are sooo busy right now and had a lot going on but they were so helpful when I realized I got a storage that is too small and helped me quickly upgrade. Moving is stressful but the employees here at this location help make it a better experience. This location is super clean and the garage access is a saving grace. They provide carts so you can quickly pack up your storage. Thank you staff at Elk Grove U-Haul!

Cheyenne M  |  First Impressions 
Rating:
5.0

Great staff. Everything is clean. Highly recommend.

Judy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherish C  |  Overall Experience 
Rating:
5.0

Want to thank Bre for all the help and kindness she was very helpful and patient moving is so stressful so her kindness made a huge difference the day I went in. Thx Bre!

Monique U  |  Overall Experience 
Rating:
5.0

Great customer service

Jeff l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas R  |  Online Move In 
Rating:
5.0

We appreciate the free storage promotion as it was mutch needed. We underestimated how many belongings we have. A one stop shop for all my moving needs.

Israel M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claudia R  |  First Impressions 
Rating:
1.0

Dear U-Haul Customer Service, I am writing to formally express my dissatisfaction with the experience I had at your Elk Grove location on June 7th 2024. I had reserved a 10x10 storage unit in advance, as I needed sufficient space to store my full set of furniture. However, after paying and giving my receipt I went to check out the unit and it was 2 5x10. I went back and expressed that was not what I wanted yet what I was given and paid for. I was informed that no 10x10 units were available. After explaining that a 5x10 wouldn’t work for me a 10x10 unit was finally offered. The unit had a higher price so I paid the difference and was sent on my way. However, when I proceeded to the designated 10x10 unit, I discovered it was already occupied and locked with someone else’s personal lock on it. I then went back inside to let them know that again there was on issue. At this point he was stumped and confused. He informed me he need time to resolve issue. At this point, I’ve already made 2 payments and had no storage unit. I informed them that after the hour and 15 min I had already spent there I had to go to handle other things. He informed that I would receive a call about the issue from management. The entire experience was unnecessarily complicated and distressing. The mismanagement of the storage units, combined with the inadequate resolution provided. Thank you for your attention to this matter. Sincerely, Wesley Sears

Wesley S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina M  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff, from management down to serves department. Thank you.

DELBERT W  |  First Impressions 
Rating:
5.0

Great experience with U-Haul from beginning to finish, thank you!

DIANE A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh s  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erdenetugs N  |  First Impressions 
Rating:
5.0

The young lady Bree, who assisted me was very kind, and completely compassionate to my circumstances. I'll not forget her kindness. Of course informative on the service you offer, and professional. Thx Bree!

Monique U  |  First Impressions 
Rating:
5.0

The staff member who helped us with the cargo van return and storage rental (Briana, I think was her name) was exceptional! Very thorough, gave us a tour and made sure our questions were answered. The gentleman (Angel V?)who helped us to rent the van initially was just ok. Couldn’t find our reservation and never put through the storage rental we said we wanted.

jane g  |  First Impressions 
Rating:
5.0

First time customer obtaining a space, it was efficient and fast to obtain, stress free.

david m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A  |  First Impressions 
Rating:
5.0

Hi you all. Once again it's smooth sailing over at the new U-Haul on E. Stockton Blvd. Elk Grove CA. Always a nice experience and the customer service is absolutely the finest commitment by any staff of ALL of the storage facilities in the town of Elk Grove! And believe me when I say, I've been to almost all of them. Trojan,Extra space,Sentry,Laguna,Elk Grove Mini,Inself Storage. All of them charge Admin. fees except, UHaul and Inself. So, thanks to Angel,Bree(extra hard worker),Rick,Penny,and last but not least,The boss lady herself; Shanel. And of course to anyone that I have not had the pleasure of interacting with as of yet. Cause I know that they are just as cool and competent. Thank you so very much for all your friendly, helpful,and diligent work! Oh, and did I mention the air-conditioned covered loading bay that leads to your temp. controlled unit? How about the always clean and avail. restroom right when you pull up? Ha ! Storage at it's finest. Have a great one you all !

BRUCE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIZA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLON J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonardo R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny S  |  Overall Experience 
Rating:
5.0

It's really hard to call the front office and be able to Speak to someone. I've tried many of times and never did anyone answer. That issue should really be addressed.

James K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WB R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TALIS D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

antheus d  |  First Impressions 
Rating:
5.0

Everyone I came in contact with (via phone & in person) was absolutely outstanding! I was well taken care of and attended too. I’m grateful for kind people during these days. Kind people who are a pleasure to be around. Thank you.

Shanisha M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly s  |  Overall Experience 
Rating:
5.0

Great place and great location.

Anne M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher K  |  First Impressions 
Rating:
5.0

The staff was very very helpful made some good suggestions when I first moved in that really worked out. The manager was helpful when called upon for assistance. Very satisfied with this location and its staff.

Ryan B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernette P  |  Overall Experience 
Rating:
1.0

Manager was rude and seemed like she didn’t want to be working there. Miserable attitude and completely unhelpful. Acted like I knew the protocols surrounding the rental process.

arthur t  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ANDREANA T  |  Overall Experience 
Rating:
5.0

Shanell and Rick were more than amazing to us. Shanell found me the perfect location for exactly what I wanted and needed. Everything was perfect. Location is so nice and clean. Most of all - feels very safe there. I was so grateful for all the help. They made my sad day a very happy experience. Thank you. Thank you. Thank you. You don’t get this amazing customer service very much these days. It was top of the line!!!!!!

Deborah W  |  First Impressions 
Rating:
5.0

Ricky at the counter was very helpful and great since of humor Bre was very nice and helpful

Victor S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela R  |  Overall Experience 
Rating:
5.0

Very kind courteous gave out excellent information would recommend to any of my family members or friends for U-haul storage.

JOHNNY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnice L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W  |  Online Move In 
Rating:
3.0

They had. Power outage few minutes after I arrived to take my things out of storage and had to wait for a technician to come which took about an hour to get my vehicle out of the locked garage area!! But everyone was helpful trying to free the garage area

nellie f  |  Overall Experience 
Rating:
5.0

Life saver to be open yesterday. Thank you so much!

Julia G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FAYE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy M  |  First Impressions 
Rating:
5.0

Rick was thorougly patient and helpful considering my lack of online applications ineptitude. Thank you, Rick!

james g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oluwafisayo a  |  First Impressions 
Rating:
5.0

Great facility.

Tim S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S  |  First Impressions 
Rating:
4.0

Why did the rates go up? I thought I was tied in for the rate I sign in for!!!

mary a  |  First Impressions 
Rating:
5.0

The general Manager was very helpful. Very nice lady. I rented a trailer that was big enough for my side by side, but come to find out it was not due to the gate area closed in about 2 feet not allowing entrance! I had to drive back and return. I explained what happened and she refunded me! Now that’s customer care! That, will bring me back. Thank you. Your a sweet lady.

Michael C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C  |  Overall Experience 
Rating:
5.0

Best storage facility I’ve ever used!

Noel A  |  Overall Experience 
Rating:
5.0

some rate changes after my locked in price . but i still would come back it was an oversite on your part

ESLEY S  |  Overall Experience 
Rating:
5.0

Excellent service and facilities.

James P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oliver S  |  Overall Experience 
Rating:
5.0

Ten outa ten will do again. Will also be recommending you to my family and friends and strangers thank you

JOSEPH C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

constance h  |  Overall Experience 
Rating:
5.0

Process for very easy. I was walked through steps of choosing a size from samples inside store to finding location for my rental. Security and check points were very user friendly.

george m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDRICK R  |  Overall Experience 
Rating:
5.0

Being wearied by a move and long travels, the staff, Shanel in particular, were all so helpful in getting us set up and showing us the ropes for managing storage in todays world. The entire facility feels safe, clean, and every amenity you could need is provided from alarms and carts to restrooms. A great service!

Gail R  |  Overall Experience 
Rating:
5.0

Penny was a huge help and helped me back my trailer into the unload area

ALESSANDRA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arlen h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gaudencio s  |  First Impressions 
Rating:
5.0

Everyone there is very nice and behave in a very professional manner. The facility is state of the art and very clean. Thanks to everyone concerned.

BRUCE C  |  First Impressions 
Rating:
5.0

This place is really nice

Sean F  |  First Impressions 
Rating:
5.0

-New facility, well laid out. I was offered a free storage for a month and that is exactly what I got with no hassle or fine print. Employees were great.

RANDY M  |  Overall Experience 
Rating:
5.0

I like how confident and happy the staff were. Very helpful My move in experience was just easy and no complaints about anything. I will always recommend you guys to my family and friends Thanks very much for the great support

verenaisa t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa O  |  First Impressions 
Rating:
5.0

Such a great experience

Raquel E  |  First Impressions 
Rating:
5.0

Facility is brand new and very nice and very well laid out for my purposes. No trouble in maneuvering a full-size couch through the facility. Staff was very efficient in their explanation of the security card system.

RANDY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T  |  Overall Experience 
Rating:
5.0

The W Stockton location in Elk Grove is always easily accessible and looks clean and well lit. The store/office team is always available and helpful and knowledgeable. Thank you for your help!

necel a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adina V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keesha H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diomedes a  |  First Impressions 
Rating:
5.0

Personnel I've dealt with here are awesome. Courteous & professional.

Felipe V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN L  |  First Impressions 
Rating:
5.0

La verdad todo muy bien muy amables y todo muy limpio

VERONICA Q  |  First Impressions 
Rating:
4.0

I have had had two issues with the location, one was related to a damage I did not cause, the other one was about keys.. Let me tell you, you have to stellar employees, 1st your general manager Shanel Baca. She has done exceedingly beyond my expectations. She has strong ethics, very professional, and resourceful. I am glad, so glad she is part of your team. 2nd. Mr.Gil Rosales, he saved my day. This is a man that literally travels extra miles to help your customers to have a great experience at your location. All the frustration, worry, and uncertainty I felt today, it was put at ease, thanks to Mr. Gil Rosalas actions (Stockton location). I am grateful for all the help they gave me , I am going through a hard time, they made my day. Thank you, thank you for hiring them.

Irene R  |  Overall Experience 
Rating:
5.0

The move-in experience was amazing...the online process was easy.

Lori E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felipe V  |  First Impressions 
Rating:
5.0

I moved my stuff in July 2nd in the afternoon and the young lady at the counter was excellent. He name starts with a M if I’m not mistaking. She was very helpful gave me some different options for my storage needs and was professional and had a good energy. Not with just me but other costumers I saw he with. There was a young man there as well. He was professional and helpful and had a good energy about them. Please let them know how much I appreciated their service.

Ryan B  |  First Impressions 
Rating:
5.0

This was the best uhaul experience of all my uhaul experiences

JAMIE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEANDER G  |  First Impressions 
Rating:
5.0

Very convenient location and facility is huge. Staff very friendly and gave a tour of the facility. Good size units (I rented a 10x15 and probably won’t be able to fill to the 12’ ceiling). Convenient indoor loading/unloading and plenty of provided carts to use. The mattress cart allowed me to move a queen size mattress with ease.

darin/ r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Q  |  First Impressions 
Rating:
5.0

Convenient location all around. Also I appreciate that you are actually there and that you are a uhaul store! I passed by 8 locations for your store. The staff are very helpful and knowledgeable about the products.

Renee M  |  First Impressions 
Rating:
5.0

Great customer service, staff is friendly and helpful. Storage facility is clean and safe. The only thing we couldn't find were the garbage bins.

MICHELLE C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERI D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUTH P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bernard T  |  First Impressions 
Rating:
1.0

Even though the storage didn't have the size that was advertised which caused a major inconvenience and headache to have to move twice, the staff and manager were very helpful in resolving the matter and making sure I didn't feel ignored or like I wasnt valued customer. Thank you for being so friendly and understanding.

Sarah L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY M  |  First Impressions 
Rating:
1.0

I paid for two storage units, both outdoor drive up access, units sizes were the same 10x20x8. But the website doesn't tell you beforehand that it's actually two individual 10x10x8 units with individual doors and a wall that separates both units, so it's not actually one unit 10x20x8. So, when I arrived to put my belongings in the storages I was very unhappy with what I actually paid for and what I actually had rented. 4 medium individual units instead of 2 large individual units. I needed to store items that measure 8x16x7, so not being able to do so, I'm sure you can imagine my frustration with the whole situation. I'm now having to scramble to find a new facility, probably won't be looking at U-Haul for another unit, unless it's a deal that is worth it for the headache I went thru yesterday and now today trying to find the correct storage I need today.

Sarah L  |  Online Move In 
Rating:
4.0

Overall wonderful and efficient process and fit our need perfectly. A smidge confusing upon returning and unloading our items into storage - the markings of where the massive uhaul truck could be parked to unload was very unclear (the bay doors specifically). The best part was the gentleman working to fix those doors helped us immediately and went even further by propping one door as to not accidentally close on us while we unloaded. THANK YOU!!! THANK YOU!! The young lady that helped us to start was superb, friendly and just a doll to work with.

leesa w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Parker Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reed S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mitchell H  |  Online Move In 
Rating:
5.0

Friendly staff, great prices and easy access with a trailer for unloading

MARCIA R  |  First Impressions 
Rating:
5.0

Very friendly staff and clean environment.

WALTER S  |  First Impressions 
No reviews have been submitted for this location.
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