Customer Reviews for U-Haul Moving & Storage of Elyria

Rating:

5.0

Great job u haul. It was clean super clean almost new had maybe 20 thousand miles on it. Great customer service. Thanks

Rating:

4.0

While I am all about efficiency, you really need to have assistance in the office, ONE person cannot do it all.

Rating:

5.0

Thanks guys for helping me get the trailer the one that I wanted, I will rent from u guys again thanks

Rating:

5.0

These guys always seem to have enough equipment available and I like their hours

Rating:

3.0

The computer system was down and only had one person working. Took longer than expected and was double charged. I was charged after my son in law was charged for the same trailer. Really need to fix your computer problems and get the gentleman there help. I will say that the gentleman Lee that took care of us was very nice and did all he could to get us on our way.

Rating:

5.0

Everything was great

Rating:

3.0

Everyone was helpful except the dark haired lady was rude. She couldn't even explain the added 20 $ that was already uncharged on my invoice. I sent a copy to customer service and got absolutely no response.

Rating:

5.0

The staff at this location are very friendly and knowledgeable. A pleasure to do business with.

Rating:

5.0

Good crew here, they are on the ball!

Rating:

1.0

Overcharged me for gas situation. The tank was on a quarter of a tank when I arrived. They had me turn the truck back on to train a new person leaving it running the whole time checking all the lights, then told me I was ok to leave. As I was walking to the restaurant next door, I looked back and the truck was still running. Horrible way to treat a long standing customer. I have used and referred other people to use your service for several years. Never again. I hated leaving this type of message, but it is what it is....

Rating:

1.0

The front desk woman stated that there would be someone to help unhook the trailer at 7:00pm upon returning the trailer, there was no one. When when picking up the trailer, there was no one outside to direct which trailer to hook up, and I had to go inside and ask the IT guy for help. Also, the add for the 6'×12' trailer with gate said it could fit a 60" object, but this is incorrect as the gate was only 58". So I had to change the reservation last minute, in all, I was there for an hour trying to get this figured out. Very unsatisfied as I was rushing to get the trailer back, because our departure was late. As well as, returning with no one to assist, and then the app says I owe an additional charge.

Rating:

5.0

I am completely satisfied

Rating:

5.0

Very helpful service personal and pricing on utility trailer was very reasonable. Thank you.

Rating:

5.0

Associates at the return area need to be more polite!

Rating:

5.0

The attendant was extremely friendly and professional!

Rating:

4.0

Issues where you had over 5 people picking up vehicles on Sunday morning at 9:00AM and there was only 1 person checking everyone in, which made for an unnecessary wait. Also the app is stupid and someone should just walk around the vehicle with you to check for defects like it always has been. This app is definitely not user friendly when returning a vehicle after hours and you are trying to just get home. Took me over a damn hour to get the vehicle checked in before I could leave. It was so frustrating that I almost said the hell with it all and left the damn vehicle and left. I do not look forward to renting from U-Haul again especially considering that I will potentially being needing to get a large truck in the next coming month. Very disappointing customer service. 😡😡😡👎👎👎

Rating:

1.0

I was very disappointed with the speed and quality of customer service. I waited a long time to get the truck I rented. About 25min total. The 26' truck only had a quarter tank of gas and a broken drivers mirror (it spun around on the post). I had to maintain a schedule because of the help I needed from friends and family to move, so because I was late getting out of the store I didn't have time to completely check the truck. Staff did not pull it out for me. It was parked extremely close to the truck next to it also and just overall had a bad experience at this location. I rented a different truck at the north Royalton OH location on the Friday before and had a much better experience. I don't think I'll rent from U-haul again. It was expensive, annoying, and dangerous.

Rating:

5.0

The gentleman that took my returned rental vehicle was very nice and helpful. Only took a few minutes to drop off, which is great, due to being in a hurry. I wish I got his name because he does a great job.

Rating:

5.0

Bring down the cost

Rating:

5.0

Processing was quick and easy. I rented from the same place a month ago and was a little put off that the vehicle we we given was on empty and had put put gas in it right from the start. This time the van that we were assigned was 95% full. Made it a lot easier to top it off when returned. Would highly recommend.

Rating:

5.0

Awesome staff

Rating:

5.0

they know there busi

Rating:

4.0

Was a little nervous after reading some of the reviews, but found experience to be great.

Rating:

1.0

Lee literally the a utility dolly when he was told it was the wrong one and I needed the appliance dolly. The woman inside worth a sling on was rude and unhelpful. The gentleman who helped me return the truck was very nice, unfortunately he was the only pleasant person there. I won't be a repeat customer

Rating:

3.0

Maybe more detail during check-out of the vehicle. I did not know the vehicle begins driving in "trailer/tow" mode using lots of gas before anything is loaded in it. Also, I had trouble matching the vehicle number to where it was parked... the staff let me wander around lost for 10 minutes before I found the truck.

Rating:

5.0

I have never had a bad experience at this Uhaul location. All the employees are very friendly and helpful. I would highly recommend this location.

Rating:

3.0

Upon checking out the vehicle, the U-Haul app was not working properly when trying to download and attach photo's of previous damage. After trying for about 30 minutes, the girl working the front desk agreed that I could leave after showing her the photo's on my phone since she would still be there when I returned in a few hours later. Upon returning the vehicle , Stephany was very helpful and was aware of the download issue earlier that morning.

Rating:

4.0

Agents were good, he truck I rented was like a death trap, tires out of round, steering wheel rocking back and forth, needed both hands, Check engine light on, lots of vibrations, noise, and When I took the truck back looks like I was charged for fuel, when in fACT i PUT MORE IN IT THAT WHEN i GOT IT.

Rating:

5.0

Staff was 👍 great

Rating:

3.0

Spencer was very polite and professional

Rating:

5.0

Always been back since 1986. Have and extra person attending the customer instead of one . I was on line waiting my turn for about thirty minutes or longer.

Rating:

5.0

When asking for a phone number, they need to specify a cell phone.

Rating:

3.0

Running lights on trailer did not function, nor were they checked.

Rating:

5.0

The staff was very friendly.

Rating:

5.0

I had a storage room as well was good experience

Rating:

5.0

Excellent service

Rating:

5.0

Online reservation was made, when arrived for pick up unable to process online had to go in. Then truck was parked and no way to get out Took a lot of extra time, same with drop off had to go through process and pictures twice before it accepted.

Rating:

5.0

All is good

Rating:

5.0

Honestly, I was very very nervous. This was our first time towing a trailer. Our trailer was very well maintained with new tires (I was nervous about the tire possibly blowing out) so the new tires were awesome. Now i know every trailer isn't in as good as shape as ours but we were very very happy. The daily rate is the best i could find. But the insurance could use a little more coverage for the pricing offered. I will defiantly use again if needed.

Rating:

4.0

Staffing.

Rating:

3.0

I rented a 10 inch box truck and my cargo ended up getting soaked from water leaking in from the seal from the roof. I only rented it on 03-08-2025 from 11 am to 3 pm. I made a claim. No response back yet.

Rating:

5.0

nothing

Rating:

4.0

I ordered a dolly and furniture dolly and did not receive either. Other than that the team there was excellent and fast. The front desk guy did a great job.

Rating:

4.0

How it should be

Rating:

1.0

The employees lie about gas levels to charge people.

Rating:

3.0

The truck preformed excellent on the trip. Being given a truck with a tank that was not full, huge issue! Trying to match that at the end when you turn it in is next to impossible so you guys got more money out of me because I couldn’t get it exact. I personally think that is on purpose. Either the client misses under the mark and you charge more or the client really errs and gives you more gas costing the client more. The windows on the vehicle were filthy INSIDE and out causing me to clean them so there was a clear field of vision to operate the vehicle. Also, not sure that 7 mpg is really a green vehicle.

Rating:

4.0

I was a little put off when the van needed gas right from the get go. The low fuel light was on upon starting the van, and showed 16 miles till empty. I was instructed to return it to 1/4 tank and get credited for the extra gas that I put in. Maybe it's just me, I would think of putting gas in it afterwards rather than beforehand. Overall the experience was good. Van was clean and staff was courteous.

Rating:

1.0

Slow lines. Understaffed. Insane process where you require a 2nd phone number and have to call people who will pick up. No one picks up their phone anymore.

Rating:

5.0

Actually nothing, since it is a good service and I recommend it 100%

Rating:

3.0

The man refused to rent me the truck I actually needed he made me go with the one the 26-footer which was way too big

Rating:

2.0

Was given a truck that had no gas. Returned it the same way and got charged for fuel.

Rating:

5.0

this stop was great

Rating:

3.0

Very understaffed on a busy Saturday, leading to long wait times for reserved equipment. The woman working the counter amongst the chaos maintained a professional demeanor under difficult circumstances. She really shined.

Rating:

5.0

Your website is Terrible. Always have been. Please get someone to update it.

Rating:

1.0

I’ll never rent from U-Haul again.

Rating:

2.0

Did online check in, just to stand in line for damn near 40 minutes, then it took another 15 minutes to get hooked up because the app wasn’t working for the employee. So I left the yard around 11, brought the trailer back at 10:30 the next day and the employee who checked me in said “ it want me to charge you for two days but since it’s a snow storm I’m just going to charge the 1” Which I certainly appreciate considering I didn’t even leave the yard till damn near 11. Guy who checked me in was cool, rest need improvement

Rating:

5.0

Great value for the price! Thank you.

Rating:

5.0

The manager and staff were very helpful and took very good care of us, Thank you.

Rating:

5.0

Easy contactless rental..thank you!

Rating:

3.0

Only one elderly man was working trying to take care of customers leaving & arriving with U-Haul equipment.

Rating:

5.0

Staff checked in the truck for us even though it was close to closing time. We very much appreciated the extra effort they did get the truck checked in.

Rating:

3.0

There was no snow removal when i went. To empty out my unit. 3 men sitting in the office doing nothing while 1 man was outside in the freezing cold working. This place needs a makeover bad as it looks like someplace that would be in a sketchy neighborhood. Had my daughter not already reserved the unit i would have gone elsewhere.

Rating:

5.0

Miss. Stephanie has always been a blessing any questions that I have or had she always answered them with clarity. keep up the good work thank you all for helping me and my time of need.God Bless you all

Rating:

4.0

Thank you for helping me out l truly appreciate it

Rating:

3.0

Got over charge for something that I didn’t do on my previous transaction, need to summit a claim on that

Rating:

1.0

Service was slow and unorganized. Might be the worst customer service experience i have ever had.

Rating:

1.0

No dolly tht I got charged for and an extra 115 hold on my card

Rating:

4.0

everything was great except for trying to maneuver the truck I rented through all the trucks parked around the storage units

Rating:

5.0

Staff was very polite and courteous. Unit was very clean and presentable. Office was nice. Very affordable rates for storage. Can’t say enough about how friendly the staff was. Definitely a top notch establishment 5out of 5 stars!!!

Rating:

2.0

I reserved a unit at the River Road facility with access inside the building rather than the location on the Ridge Road. Very disappointing. Sent an email expressing my concerns and wanting to change it but nobody has reached out.

Rating:

4.0

There is a big white stain of some sort

Rating:

5.0

Never moved into unit, so I can't honestly comment.

Rating:

2.0

I made reservations 1 1/2 months in advance and they there screwed up every reservation no I won’t recommend

Rating:

5.0

These ratings are based on the fact I didn't need the unit. I gave away the piano that I needed to store. My (no) answers are based on the fact I never went to the unit, so I can't answer whether or not it was ready and clean.

Rating:

5.0

Everyone that I have dealt with has been friendly and helpful! The staff was always ready to whatever was needed. The gentleman that checked me out yesterday explained the process completely making it easier to finish the process!

Rating:

1.0

Rude rude

Rating:

5.0

Nice clean place

Rating:

5.0

Kiersten, the customer service Front desk cashier employee was Absolutely amazing and so was Austin. Both of those are assets to your company. Because of their efficiency and knowledge and helping hand I will recommend and return. If need be thank you to you both you made my experience. Great.. the only downfall was the snow and weather. It was horrible.

Rating:

2.0

other locker got flooded and I was not notified and lost upwards of $10000 in clothes and tools and important papers.

Rating:

1.0

Had a few problems with the staff in the beginning and in the end was given 24hrs to remove belongings from 3large units was impossible was paid up and not allowed any more time my furniture and desks r still there

Rating:

1.0

As long as you continue to employ the current manager, I’ll never recommend anyone to use her facility. Her staff was great. She was the complete opposite and was the cause of the problems.

Rating:

5.0

Serena had a smile & was very helpful. Thank you again Serena.

Rating:

1.0

It was the worst experience I will not recommend or ever go back the staff were very rude and the general manager Serena Barth pretty much called me a liar very unprofessional.

Rating:

1.0

We reserved a climate controlled storage unit. When we got there there was a long line that took 30 minutes to get through. Once we were being waited on we were told the unit we reserved was not available and that we could get non climate controlled or go to another facility. Staff was unprofessional, griping, and antagonistic. Their knowledge about their own processes and computer systems was severely lacking. Gate access to the storage area was not working, even after getting two access cards activated. What should have been a 20 minute visit turned into an hour+ headache of an ordeal.

Rating:

4.0

Roofing for 1506 water damage to items in storage

Rating:

3.0

My unit leaked rain water three times. Some of my items were damaged

Rating:

1.0

The unit they gave me was dirty and the ceiling was ripped and coming down, all fiberglass exposed, they put a few pieces of red tape on it and said it was fixed. The people there were very unorganized, and had no idea what was going on or what they were doing. Never rent there again. I left and went somewhere else.

Rating:

1.0

I came to U-Haul because of the convenience being less than 5 miles away. I have never rented a storage unit before this is my first time. I had a flood in my house and lost almost everything. The little bit of belongings that I could salvage I wanted to store safely. I went into U-Haul in Lorain and rented a truck and storage unit. I will never use U-Haul again or refer anyone to them. The office staff was so unhelpful and rude if I wasn’t so desperate I would have left and went somewhere else. When renting a storage unit for the first time I had no idea how it worked. The office staff didn’t explain how it worked or even what to do. One guy at the desk could not complete my transaction because he didn’t have a cash drawer so I thought he was getting another employee to help me as other customers were coming in and getting waited on I’m just standing there. So I finally asked the guy at the desk why I wasn’t getting any assistance and he said well you have to get in another line. I have never been there before I didn’t know I had to go to another line. I just lost all my belongings to a flood I’m completely heartbroken at what is going on in my life and just needing a storage unit for a while until I get my house back in order. I’m sorry I’m sure this comment won’t help anyone and probably no one will even read it so I’m probably just wasting my time.

Rating:

5.0

Thanks for having me and my things if need I a place again will come back have a blessed day and God bless

Rating:

5.0

I've had the best customer service from this facility. I have three total storage units, unfortunately two with other providers closer to my home. I initially went with the other company, due to storage availability and location. However, I'm definitely consolidating, and switching to Uhaul. Solely based on the service that I received from this location.

Rating:

1.0

Staff was soo rude and not helpful at all !!! Storage unit was fine but the office staff was horrible. No thanks I’ll go elsewhere.

Rating:

4.0

Need lights inside the units. So you can see your stuff inside the unit. It's to dark inside. The hallways are well lit within side the area.

Rating:

3.0

G.M there was not very helpful to employee that helped me.The employee actually worked in the garage and was working up front at the desks. He helped me get a storage locker. The G.M there charged me 11.95 plus tax for a lock which I didn’t notice until next day.2 big signs there show locks regularly 11.95 for 9.95 went back for the difference and she made all kinds of reasons that she charged 11.95 employee there tried to refund the difference but GM didn’t let her. I have the pictures of the two signs showing 9.95 saved

Rating:

5.0

Didn’t use it I was hoping to get some of the money back…I will be coming back though

Rating:

1.0

Note: Due to other problems at this location relating to truck rental, my move in date went from originally being scheduled for 02-11-23 to 02-12-23. The storage I reserved, had a rusted lock handle that look like it could give someone tetanus (the other storage units around were not rusted) and I had to ask them to assist because it would not open (one of the staff came out and oiled it. I didn't get his name but he had a major attitude during the whole process. The staff member named Asia never added the insurance coverage, as she reassured me should would, for the storage at the end of the billing process/check out process. She was courteous but did not follow through with these situations. I am extremely disgusted by the experience at the Elyria, Ohio location. Truly I am. I am considering if I can find a way to take my storage items somewhere else locally. As a customer I don't need to be made to feel as if I am bothering you on the job. Unbelievable.

Rating:

5.0

The unit was clean and when they found a problem they immediately called me and let me know and I thank them for that will diffenetly come again when I need storage

Rating:

5.0

My move was great the druck was the right size

Rating:

1.0

I didn't use the facility I canceled prior to going into it so I don't know what it looked like or how it was the representative in the office was very rude did not like her at all I found another place to store my things but thank you for the questionnaire but the woman that was there was not helpful very rude but thank you so much I couldn't even understand the number she put on my paper I still have the paper if you needed me to take a picture of it and she circled three different numbers and I asked what they were and she didn't even ask me there was a gentleman there that answered me because I couldn't even understand what she wrote in the Square with pencil or ink whatever she wrote with

Rating:

5.0

Very helpful and super friendly owner. Thank you for your help.

Rating:

5.0

Very nice and friendly service

Rating:

1.0

I have had a consistently horrible experience with U-Haul a s company and at this particular facility. When I billed wrong 3 months in a row and tried to address this concern inside with the staff, they did not try to help me or fix the problem in any way. I closed my storage rental and have now moved to Public Storage instead.

Rating:

5.0

Thank You for being there when I needed You. It was painless Thank You!

Rating:

4.0

I wish the unit didn't cost the amount that it does but hopefully I won't need it much longer. Other than the high price, it's been good.

Rating:

1.0

The worst customer service. My card never worked and it took an hour to find someone to fix it multiple times.

Rating:

4.0

I only had one issue on my end, and that was not checking out before leaving after my initial visit. That resulted in a denied access on my next visit, which I noticed after further inspection of the plethora of signs on the facility. Completely my fault. Only thing was, I wasn't immediately sure what the proper course of action was after that. I was able to head into the store / office, and was then granted a key card to swipe on the gate and exit keypad that I was informed about. But I am still am not sure what would be the proper course of action should that happen during hours where the office / store is closed. I was previously unaware of a key card being available, so it was a pleasant surprise. Otherwide my experience was very enjoyable and an happy with my unit.

Rating:

5.0

A one stop shop for moving needs.

Rating:

5.0

Very clean. Restrooms always clean and stocked. Well air conditioned.

Rating:

5.0

I had to cancel it but I can tell it’s just what anyone would need

Rating:

1.0

As I moved out, my unit was perfectly clean, yet you still need to charge me for a "cleaning fee". Even though we all know that you don't actually clean it at all. Stupid stuff like this is the reason why I will pick a different company the next time I need storage. Absolutely pathetic.

Rating:

1.0

The female manager screwed up and double booked the same truck and tried to put the blame on me - so she lied and said I brought my truck back on a half a tank of gas. She also tried charging me for two days when I didn’t even have the truck 13 hours. I called corporate and they continually apologized for their employees behavior. Fore, she didn’t expect me to have documented evidence of paying for gas and a full tank. She also said I went X amount of miles, but if she had put thought into her lies she would had realized the math to miles and gas didn’t add up. I have proof that every single thing she said was a lie. And I hope to god someone high-up sees this post and investigates into her because she should so not be a manager. She’s going to get Uhaul a lawsuit filed against them … the way she does customers.

Rating:

1.0

Uhaul did not express to me that my storage reservation is only good if the unit they have is actually available. When I arrived yesterday for my reserved 10x10x8 storage room with an established move in date, I was told that the unit I had reserved was not available. The only one I could get was 10x5x8. Which is roughly half the room I was expecting. We were lucky enough to puzzle piece everything together to get it all to fit, but as a company you shouldn’t rug pull your customers like that. Just makes me never want to go through uhaul again.

Rating:

2.0

Upon cleaning out my unit I was disappointed to see water damage to a few of my items including damp couch and love seat , also water in my child’s toys . There is significant water damage to the ceiling of the unit … I have put in a claim request as told by Uhaul website and have heard nothing .

Rating:

5.0

The staff was very nice!

Rating:

4.0

I will be using thisvstorage for a few months or more. I believe it will be excellent.

Rating:

3.0

It was the closing out of the storage level of customer service received from Serena and to think she’s management.

Rating:

5.0

No

Rating:

3.0

The storage bin was supposed to be cleaned but wasnt and no lock was present. Had to go back to the office for a lock.

Rating:

2.0

First it took them two hours to my access right when I first rented, then they put a lock on unit when I was paid up on time, two months after I rented the unit, then when I was going to get my stuff out of storage, they ended cutting my lock off and was told my the maintenance man not to tell me what he did.

Rating:

5.0

For the 10 months I used U-haul, never had an issue and would recommend to anyone to use

Rating:

3.0

La maquina para entrar no abria

Rating:

5.0

Great

Rating:

5.0

The staff is very friendly, professional,understanding and helpful . Keep up the Great Job!!

Rating:

3.0

Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.

Rating:

1.0

No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new manager

Rating:

5.0

Very nice, courteous, helpful staff

Rating:

1.0

I reserved my storage unit online only to find out that the size I reserved was not actually available. I then had to get 2 storage units instead of one and the price was double what I was originally quoted. I was assured by the manager that she would get the price adjusted. I waited for 2 months and my calls were ignored by the manager. At one point I was denied access due to late payment aft we r being instructed not to pay until the price was corrected. In the end I was still charges over 100 dollars more than I was originally quoted. I would recommend never using Uhaul storage.

Rating:

4.0

Overall experience very good. Perhaps having more counter staff would reduce the wait time for service. Would also help with answering the phone quicker. Counter staff very helpful and kind.

Rating:

1.0

Staff is rude

Rating:

5.0

Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.

Rating:

1.0

I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about that

Rating:

3.0

1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.

Rating:

5.0

We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.

Rating:

5.0

Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!

Rating:

5.0

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Rating:

5.0

Friendly professional staff at check-in. Storage unit spotless.

Rating:

3.0

My comparison is to another company that I store. Their prices are a bit better.

Rating:

5.0

Tyler was very helpful and my experience was flawless.

Rating:

5.0

there was a line, but they got through it pretty quickly:)

Rating:

4.0

Everyone is great and friendly. They just need to learn to pick up the phone.

Rating:

3.0

I still haven't received my card to gain access to unit?

Rating:

5.0

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Rating:

5.0

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Rating:

5.0

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Rating:

5.0

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Rating:

5.0

Great communication and definitely helped me.

Rating:

4.0

Great customer service

Rating:

5.0

I love Uhaul although the price is high they are reliable.

Rating:

5.0

Very good device

Rating:

5.0

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Rating:

5.0

The equipment and customer service was excellent. Thank you.

Rating:

5.0

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

Rating:

5.0

The service and care of my storage were simply excellent!

Rating:

5.0

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Rating:

5.0

Best U-Haul around. All the staff is great to work with and very friendly.

Rating:

5.0

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Rating:

5.0

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Rating:

5.0

The store manager is super nice and helpful .

Rating:

5.0

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Rating:

5.0

Wonderful service, friendly employees. I will recommend this facility to everyone.

Rating:

3.0

Overall it was a good experience

Rating:

5.0

The staff was friendly and professional.

Rating:

5.0

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

Rating:

5.0

You guys did great! Thank you!

Rating:

5.0

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

Rating:

5.0

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Rating:

5.0

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Rating:

2.0

na

Rating:

5.0

I'll be a return customer if I need your services again.

Rating:

3.0

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

Rating:

4.0

THANK YOU

Rating:

2.0

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

Rating:

5.0

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

Rating:

3.0

Just average service.

Rating:

5.0

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

Rating:

5.0

Easy to get in and out of.

Rating:

5.0

Good location, clean storage rooms.

Rating:

5.0

Very satisfied

Rating:

5.0

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Rating:

5.0

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Rating:

5.0

Very busy

Rating:

1.0

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

Rating:

5.0

Very safe and convenient location. Couldn't have asked for anything better.

Rating:

5.0

Safe, secure and convenient storage.

Rating:

5.0

Nice Place