Great customer service my experience was very smooth
MAURA MCustomer Reviews for U-Haul Moving & Storage of Etna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Owner/operator was friendly, responsive, and hooked us up in quick fashion. Outstanding experience and location. Rented twice in one month and both time same positive experience, won’t rent from any other place.
Kenneth VThank you. Very professional staff.
CHARLES P | Overall ExperienceU-Haul employee Gary in Pittsburgh was great. We made a reservation an hour before we needed the enclosed 5 x 8 trailer. (we didn't realize our stuff wouldn't all fit in my pick up truck) We were in and out of the rental facility in 1/2 hour. Gary checked us in and hooked up the trailer for us. The drop off wasn't as smooth. The gun store we dropped it off at just said "hey unhook it and leave it where it is", "okay" I said no paperwork, "nope". The next day I was called by U-Haul corporate asking when we were going to drop it off. I guess there should have been some paperwork. Anyway for $109 total it was well worth the cost to travel 350 mile from Pittsburgh to Philadelphia.
MICHAEL MGood location. Knowledgeable
David MOwner was extremely helpful and went above and beyond to help me with my rental
DANIEL MGood service in the store. New-ish equipment in good shape. A little expensive but I got what I paid for.
CRAIG Mnone
MATTHEW KStaff was friendly and helpful - hooked and un-hooked the trailer quickly. Everything worked out well
GREGORY KSpotlessly clean and efficient. The cargo van was awesome.
GEORGE GA very helpful place .
JACINTO KEasy process and friendly service at this location!
Sue CHank is rude and very disrespectful he left a horrible voicemail on my phone all lies I called and extended my rental every week they had my card on file never charged me until it was a thousand dollars
LAQUISHA GU-haul Etna was a great experience. This is my first time renting a unit. The staff was extremely helpful, informative, and kind.
ASHLEY K | First ImpressionsThe software/ App . The procedure to return the equipment, it was very buggy and wouldnt let me take photos of the equipment and was just overall giving me a really hard time. It needs work
Michael SEverything went smoothly, from the time I picked up the trailer to the time I returned it. The staff was courteous and professional. When I rent again, I will be sure to go to the Glenshaw location.
DONALD SExcellent staff! If you have any questions, Thomas has an answer. Very helpful!
Michael KKeep doing what yinz are doing!
TYLER RNothing. Experience was great. People were professional and equipment was great
GEORGE BKeep being kind and helpful. Thank you!
LISA AHank is the best.
ROBERT S | Overall ExperienceExcellent experience at this Uhaul location
RONALD SThe u-hual on Rt 8 in shaler is my go to u-hual. Excellent people. Always knowledgeable and polite. I highly recommend them.
STEWART PHank was great! Really made the process as easy as could be! Very helpful! We will be back!
PAUL DAlways great service at this location!
ROBERT RVery easy process. The truck was ready when we got there and was clean and ready to go. Return of the vehicle was simple we just pulled in and got our receipt by email. Great experience.
GREGORY BI have been renting from UHaul for about 40 years, and this was the best experience I can ever remember. Of special note was the knowledge and professionalism of Randy, the Customer Service Representative at this location. For many businesses on Sundays, you get what I call the "Junior Varsity", the less experienced and less committed employees. However, Randy was exceedingly professional and knowledgeable. In addition, he was very thorough and looked out after the customer's needs and expectations, answering questions before they were even asked. Most of all, Randy was very personable, making the process smooth and pleasant. I commend his handling of our transaction, and give him my fullest recommendation.
Joseph Bnothing
MATTHEW KThis location, and specifically Hank, is amazing. Friendly, knowledgable and informative.
FRANCINE PThe u haul on rt. 8 in pittsburgh hank and Kevin are 2 of the most hard working gentleman in your business they both tkeep their srore the best in the business
TIMOTHY MAlways a good experience renting from this location. Thank you!
JENNIFER LRent pick up trucks. Had to go to Enterprise to rent pickup truck (it was a very nice RAM 2500) and then go to U-Haul to rent trailer. Made our day longer. (14 hrs).
BRIAN CStaff were concise and professional.
JACOB BWe always rent from this location. they do a nice job.
TIMOTHY LNone
SEVERINO DDropoff was after hours so there wasn't any personnel interaction
Amzie PNothing. Staff is very friendly and helpful
Susan Bgood customer service
JOEL SGreat Service! Hank and Kevin have the ppace running like a well oiled machine👍
gary s | Overall ExperienceCustomer service at the Etna UHaul center is excellent
DOUGLAS GEverything is always great at this location every time we rent a trailer. Very satisfied with customer service!
LUCA FAs expected. Stress free.
MARK RHank and Kevin are the best! They work so hard to make sure things flow as smoothly as possible when doing business there. Highly recommend!
DENNIS EThe two men working there, Hank and I did not catch the other nam, were very polite and kind. They were wonderful to deal with.
ELIZABETH FNothing I can think of 👍🏻
Renee WGreat experience. Very clean and professional
Vito FAlways great service here! The two gentleman working there are always very helpful and quick and help hook up/ detach trailers. Highly recommend this location for your uhaul needs!
LUCA FVery professional and helpful staff. Excellent experience with storage and vehicle rental!
MANSOOR R | Overall ExperienceHank was really great help us getting situated. Thanks
Felipe T | First ImpressionsI love how friendly and helpful the staffs
Marielle R | Overall ExperienceExpect the beginning of a very enjoyable working relationship
GLENNON K | First ImpressionsOnly thing that should be improved is the card reader stations especially for checking in and out.
Lyle D | Overall ExperienceHank and his staff were always most friendly and professional. This was the cleanest and best maintained storage area I have ever used! And never any pest problems like in other storage locker buildings. Do yourself a favor and store your treasured items here!
Nicholas V | Overall ExperienceClothes I placed in the unit got ruined because somehow water got into my unit and soaked a lot of my items
Jamal K | Overall ExperienceNice place, nice people
ROBERT F | Overall ExperienceClean, fast, safe and efficient in storing my son's furniture as he moves from college to his first job.
ROBERT S | First ImpressionsI absolutely loved storing my things at this Uhaul location (Uhaul Moving &Storage of Etna). Everyone was extremely kind and professional.
Sarah B | Overall ExperienceGreat place and staff. Have been dealing with them For years. Very professional.
Tom B | Overall ExperienceGreat storage place. Easy to access. Friendly helpful staff.
MICHELLE P | First ImpressionsI am very happy with my experience at UHaul on Rt. 8 in Glenshaw. Back in 2018, I moved suddenly to help my family and had to put most of my possessions into storage. Despite a lot of chaos and difficulties over the past 5 years, at least I never had to worry about my furniture and possessions. :) I do feel lucky to have selected this storage facility. The environment is well-kept/clean, the staff helpful, and I always felt comfortable and secure, even when by myself. My things were all in fine shape when I unpacked. Getting in and out as needed over the years was easy. I really appreciated the free dollies and how super-easy and reasonable it was to rent a van. I also really liked the neighborhood green "donation area," where I could easily leave a few things behind. Last but not least, a thank-you shout out to Hank who worked there the entire time I stored there; he was always helpful and friendly, and that was appreciated.
beth s | Overall ExperienceThe staff are respectful, helpful and understanding
CARMELLA Z | Overall ExperienceHank was great at helping me pick the right size and showing me how to access. He was informative and patient, answering all my questions.
amy m | First ImpressionsThe U-Haul Moving & Storage Of Etna 1027 William Flynn Hwy is the ABSOLUTE BEST!! Hank and Kevin are the MOST HELPFUL people I have ever worked with. U-Haul is very customer friendly and do everything they can to make everything as easy as possible! Everything at U-Haul was PERFECT! Thank you!!
ANN P | First Impressionsmanager was very inconvenienced by helping me. very unprofessional. other than that, storage was great.
Daniel L | Overall ExperienceClean well-lit facility with lots of carts. Manager very friendly, knowledgeable and efficient.
Tom B | First ImpressionsWas met upon arrival by an employee ( I cannot remember his name). Extremely nice and helpful. Showed me to my unit, provided access to moving carts, extremely friendly.
Pamela G | Online Move InThe gentlemen who helped were helpful , kind and respectful
CARMELLA Z | First ImpressionsVery helpful staff, explained everything about the facility. Very nice employees a credit to your company.
JERRY N | First ImpressionsAlways have a good experience with personnel at the Rt. 8 U-Haul. Been a customer for over 10 years and I highly recommend this location. Not only do I continue to rent the storage facility, I have had 2 trailer hitches installed in the past on different cars for my bikes. Staff is always friendly and personable.
CLIFFORD M | First ImpressionsI've done storage services before and this experience was absolutely great, especially with the help for trailer rental and staging my move. Thanks.
elaine d | Overall ExperienceI chose the Etna property even though there were other storage places closer to my home. The indoor storage was very clean, dry, and temperature controlled to safeguard my property. Hank and his Staff were always available and reliable for help. I'd recommend this U-Haul property to anyone!
christopher e | Overall ExperienceVery glad about the extensive office hours on weekends
elaine d | First ImpressionsThe staff was so helpful and made the experience a pleasure. A great location to rent a trailer or store. the unit was very clean and climate controlled.
James L | Overall ExperienceGreat customer service and very secure place.
BONNIE M | Overall ExperienceHank & Kevin from the Glenshaw Uhaul always were Friendly as well as did an EXCELLENT job assisting with any problems . They are a great team and they always treated me with respect. I would consider them as Family !
Kevin S | Overall ExperienceGreat staff. Very friendly. Very clean.
JOAN M | Overall ExperienceProcess was easy and efficient. The staff member present when I checked in was super helpful.
John G | Online Move InHank is a pleasure to deal with.
Robert S | Overall ExperienceI had a last minute emergency and they were able to accomodate me.
john h | First ImpressionsFantastic service - great communication - all around wonderful experience!
Susan S | First ImpressionsAlthough it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook
steven c | First ImpressionsVery professional and will be using if needed again!
tom s | Overall ExperienceManagement and staff were great, helpful and considerate. Would recommend highly
BRIAN B | Overall ExperienceKevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!
suzanne r | First Impressionsbest location in the US!!!
craig h | Overall ExperienceThanks to Hank for his knowledge, help and compassion
tom s | First ImpressionsFacility was very convenient and well-maintained. Staff was extremely helpful and friendly.
Khris M | Overall ExperienceThe customer service I have received at this location has been excellent! I highly recommend them!
JOHN C | Overall ExperienceI was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.
Carla L | Overall ExperienceThey were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.
Patrick M | Overall ExperienceKevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.
Christopher G | Overall ExperienceHank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.
Anthony Z | First ImpressionsThe best service!!!
Sandra F | Overall ExperienceStaff went out of their way to help us .
bob s | Overall ExperienceThe two fellows were more than helpful and very pleasant.
bob s | First ImpressionsGreat indoor facility. Easy to pickup and drop off items. No complaints.
michael l | Overall ExperienceAlways great to deal with. Convenient location.
JOAN M | First ImpressionsThe facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!
janis h | Overall ExperienceI never rate 100% because there is always room for improvement.
Jessica T | First ImpressionsExceptionally clean and organized. Convenient sharing area.
WILLIAM K | Overall ExperienceThe staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S | Overall ExperienceNice to work with.
Karen L | First ImpressionsI wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C | Overall ExperienceWould definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w | Overall ExperienceVery professional and helpful, that is the folks at this location
Carolyn D | Online Move InHank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
John g | Overall ExperienceGreat job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P | Overall ExperienceI left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A | First ImpressionsThe process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L | Online Move InThe manager was helpful and provided great information.
GINA B | First ImpressionsEverything was fine and you were very considerate
william w | Overall ExperienceNo problem
william w | First ImpressionsHank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
DENNIS E | Overall ExperienceVery nice facility and people😀
Georgeann M | Overall ExperienceThe gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A | First ImpressionsGreat guys and facility
Zack W | Overall ExperienceHank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.
ted t | Overall ExperienceGreat facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p | Overall ExperienceI appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R | Overall Experiencegreat guidance on choosing a storage unit
James K | Overall ExperienceVery kind
Donna D | First ImpressionsStaff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Nina M | First ImpressionsThanks,and everything was good.
Gene S | Overall ExperienceVery friendly stuff.
Jordan R | First ImpressionsThe guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
Michael P | Overall ExperienceAll employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
jeff p | Overall ExperienceHank. Takes care of you.
Louis A | First ImpressionsYour location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
MELISSA M | Overall ExperienceThe facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Gina C | Overall ExperienceExstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson
Carol T | Overall ExperienceKevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
mary g | First ImpressionsI had great service they directed me in right direction. Recomend uhaul on route 8 to every body
LAWRENCE g | First ImpressionsEveryone was always super friendly and nice
BECKY K | Overall ExperienceI had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
tim c | First ImpressionsHelped get me in & utilize my movers time wisely... thank you
Carol T | Overall ExperienceExcellent service, accommodated all my needs during a stressful time. Thank you
Carol T | First ImpressionsKnowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
Robert O | First ImpressionsThe guys were really helpful in making sure I had everything I needed to ensure my units were safe
tamara c | Overall ExperienceWould definitely rent here again
ANTHONY S | Overall ExperienceThis facility really was amazing. I knew my stuff was safe.
angel s | Overall ExperienceThe employees were very helpful,
michele h | Overall ExperienceBest customer support in Pittsburgh region
Michael M | Overall ExperienceHank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Gary H | Overall ExperienceUnrestricted after hours access would be helpful, as in the Gurdian Storage I used before
Anirban J | Overall ExperienceThe customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Brian H | Overall ExperienceMr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
DAPHNE K | Overall ExperienceHank and Kevin were excellent!!!!!!!!!!!!!!
MELISSA P | Overall ExperienceThe garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
nathan t | Overall ExperienceNicest people, secure clean storage. Takes the stress out of moving. Highly recommended!
Patricia B | Overall ExperienceKevin is knowledgeable and efficient
kevin g | ReservationWorking with Kevin is always a great experience!
larry m | ReservationThe staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
Klancey B | Overall ExperienceAll good
STORAGE F | Overall Experience