I need to rent a 20' truck and tow a midsize SUV. It was a great experience working with the personnel at this Findlay location. They had to search every location for this combination and finally found one 45 minutes away. They worked with me on timing to get the truck and trailer to Findlay and worked with my schedule to allow me to load it over a few days and get the trailer last minute. And kudos to U-Haul for having great equipment that worked perfectly and had the design and power to get through the mountains of Virginia and Kentucky and West Virginia. The move went perfectly. Let me also say, the staff at Findlay moving and storage are some of the nicest, friendliest, knowledgeable and most helpful people I've met. I would even say I made a few new friends. It's a nice facility with wonderful people!
JEFFREY SCustomer Reviews for U-Haul Moving & Storage of Findlay
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The security is great
Tim K | First ImpressionsGreat customer service. Everything went quickly and smoothly
MARK DDe verdad q no tienen q mejorar nada todo fue excelente 👌 y la muchacha se porto super bien gracias
MAYCOL RMy U-Haul trailer had a wheel lock up, and I spent 3 hours waiting for help to arrive. A trip that should have been 2 hours turned into a trip that took , 6 hours before making my destination. I had to unload and reload the trailer to trailer. I was wore out by the time I made it home.
ROBERT FMaria was excellent. Great customer service.
DONALD BThere was an issue with the first vehicle assigned to me, but they took care of it right away. No delay in getting the different vehicle. Very person I was in contact with was informative and gracious. Definitely will use again.
JEWEL LVery friendly, and helpful staff. Convenient hrs, location, and well kept. Good experience would rent again!!
Lorena T | Overall ExperienceBooked by u haul off site. Asked for auto transport they booked a dolly. Wasn't pleased with that. Young lady at the rental was very nice helpful and knowledgeable. She was also apologetic for reservation guy getting it wrong. She didn't have a trailer there. Dolly's are very difficult because they're loud and bouncy empty and impossible to back with a car loaded.
TODD DWhen making my U-Haul reservation, I was told that the equipment I needed was not available at the location. I asked for so that I would need to pick it up at this location, however I asked to drop it off at my originally requested location, which was Kenton Ohio. I dropped the equipment off at Kenton, Ohio and was informed the next day that that was not what was put on my rental contract so I was charged for a wrong location drop off when I know that I did not ask to drop it back off at the Findlay location!
Stephanie MBoth if the ladies in the store were so nice! I cannot remember the ones name but the other is Shelby. 10/10 customer service. The trailer handled on the back of my truck so smoothly that I couldn't even feel it! Thank you for helping me out and keep doing what you're doing!!
BLAKE MCustomer service was excellent.
Carl W | First ImpressionsU haul employees at this location was so friendly!!!!
CHAD RNothing! Dakota made the whole process very easy!
HOLLY BThey worked w me for my needs
BONNIE HI feel like I could have gotten a better deal I even put more gas in it than it had but was charged extra anyway.
KEVIN BThe woman who helped us was super sweet!
CHRISTOPHER DTrailer allowed water in. Doesn’t look like the seal on the bottom right said was fully working
NATHANIEL HThe staff went above and beyond!
Jeanette W | Overall ExperienceThe staff is wonderful especially the General Manager, Dakota. Always has a big smile and goes above and beyond!
CAROLYN RPleasant , very clean, friendly staff. Great Overall experience.
CHRISTINA M | First Impressionswas a good experience
PETER MThe staff is knowledgeable, friendly, and professional, in fact they are your best asset.
JEFFREY L | First ImpressionsI wish there could be more lighting in the units. But other than that the Emma St. location is very nice.
MORGAN H | First ImpressionsNothing., They were very professional & courteous. Will recommend.to others!
GARY HI did everything over the phone and they were so helpful! Made me feel good as I am in Louisiana!
Janelle R | First ImpressionsBrand new facility with plenty of lighting, easy to see signs and directions. Once the entire construction of the facility is complete this location will be state of the art, modernized, and should be an example for under performing locations.
MICHAEL OOverall good experience. Very friendly staff at the counter made the process quick and easy. Facility is new and obviously still under construction, so I'm not about to fault the fact that there's construction materials out and about. Could use some indication as to what units are where internally (signage indicating that Units 1001 - 1025 are this way, 1026-1031 are that way, etc), but that's probably just something not yet dealt with during the build-out.
Brent A | First ImpressionsDakota and the staff went above and beyond to help our move be as stress free as possible. The facility is still under construction and they all had such positive attitudes and the few inconveniences we ran into they helped solve quickly.
Jeanette W | First ImpressionsGood
Candi Wthe general manager was amazing and very accommodating as they were navigating the new facility.
kaytlyn e | First Impressions