Customer Reviews for U-Haul Moving & Storage of Gillette

Rating:

3.0

Fix your computer systems so it works better for other customers faster. That was my main issue. Cards always had hard time charging and it ruined the experience for me didn’t have all day to sit and wait to be charged for something. Add lights in storage units. Add ways to get into storage units if elevators are down. So nobody is inconvenienced and if you can’t do that offer credit for each day they are without access to their storage unit

Rating:

3.0

The original return location was close when we arrived. I decided to return to main Uhaul location. That became a problem. I had to demand to talk to a manager. She had the worker call traffic control and they changed my drop off location. It was a hassle to convince I was dropping off the trailer at the new location. Eventually they made it happen

Rating:

4.0

Everything went pretty well staff was amazing thank you again

Rating:

5.0

The person that helped me was kind and friendly and very helpful

Rating:

5.0

Both persons that assisted me when I did the pick up and I did the return we're extremely polite easy to work with. Pricing obviously very reasonable.

Rating:

5.0

Unit room leakedin back right corner.

Rating:

5.0

Both people at the facility on 4/20/2025 were amazing! Will definitely recommend to others

Rating:

5.0

Overall the experience was good. I had initially got a unit on the 2nd floor. However, the elevators are currently out of order and I’m 30 weeks pregnant. There was no way I was going to be able to carry heavier boxes or furniture up a flight of stairs. Luckily, Nicole was able to get me one on the first floor under the same offer I received. I’m grateful she was able to help me out.

Rating:

5.0

The young lady that helped us get a storage unit was really awesome, was a pleasure to rent there

Rating:

5.0

Nice people. Very helpful

Rating:

2.0

This experience has been a nightmare..3 messages left for management since I moved in , in February 2025 it's now march 20th 2025 and it's just now being delt with. I moved u. With the u haul app. The measurements of the storage didn't include the storage door, when we arrived we quickly realized my tool boxes wouldn't fit through the door of storage unit.I emedcalled the u haul # and spoke to a young man he said pick witch unit u thought would work. I picked 1081# during the conversation u haul man on phone took my debit card for payment on the bigger unit. I thought everything was. Good to go. He told me he would leave a note on my u haul account saying I had to change units because of size . He also said they would give me back or use my 1st u it as credit or refund. Neither of those happened Absolutely no employee knew I was in The bigger unit.. I went into uhaul that following week. Manager again wasn't on the property. Employees didn't know1 anything again and had no idea how to swap my units over. And all I got was nobody is to rent 1st floor. Unfortunately that's not my problem. The uhaul app assigned me the 1st floor, then uhaul employee o. The phone said it was OK to stay on 1st floor. I wanted first floor because of a foot surgery I had just had done.so after 1 month I get a phone call about a missed payment. My first month was free and nobody transfered over my original payment to the bigger unit. To the date today it still hasn't been done I will pay the difference after my money is transfered over

Rating:

5.0

Drop off staff was kind, courteous, and helpful. Made the drop off experience easy.

Rating:

3.0

A day is open to close. I've used one u haul in Gillette. Definitely not the one I had to go to. Will not use again. Thanks but no thanks!

Rating:

5.0

First time using this location. James was very knowledgeable and entertaining to say the least.

Rating:

5.0

Nicole was AWESOME! She had great customer service!

Rating:

5.0

Nicole is amazing and deserves recognition for her exceptional customer service

Rating:

4.0

Easy move-in

Rating:

5.0

I only had three pieces of furniture so I return three bags in South Dakota... I believe my lady was Julia that help me in South Dakota(dropped off and picked up the U-Box) she was the best Tell her thank you.

Rating:

4.0

The only thing I didn't like about the situation. Was the guy that helped us wasn't really knowledgeable on your software and didn't know how to help us really. It took him almost an hour to hour and a half to enter everything. And by the time we left he still couldn't figure out how to apply the promo that was offered.

Rating:

2.0

Dirty

Rating:

5.0

The staff, especially the manager, were very friendly, knowledgeable, and professional.

Rating:

5.0

Nice store, excellent location and the staff was friendly. I am glad we have this new store.

Rating:

5.0

Very nice establishment and the staff were very helpful.

Rating:

2.0

The girl working there does not have friendly customer service. I would look at other uhaul dealers next time and stay away from this one.

Rating:

5.0

The Staff were very pleasant and a great help throughout the whole process.

Rating:

5.0

I have not moved out. I barely just moved in

Rating:

5.0

Nothing, friendly fast service, very knowledgeable.

Rating:

5.0

Awesome new site

Rating:

5.0

The vehicle was great and we were able to complete our task.

Rating:

5.0

Rented truck, Nice. Hit a deer in S D . Reported to u Haul . Simple process. Pretty happy with the whole process. Truck rode ROUGH! Nice truck but rough riding

Rating:

2.0

Dropping off the truck took almost 45 minutes and all 3 of the morning employees were very rude and unorganized.

Rating:

5.0

very happy with the staff. the bay doors made it easy for me to unload with the furnished cart, easy access to the elevators and staff was there to show me where to go and even asked to help me since i was disabled. Thanks

Rating:

5.0

Nicole is the best

Rating:

5.0

Amazing custom service. They helped get the logistics right when at first they were wrong. Great people, great equipment... logistics system SUCKS!

Rating:

5.0

It is sad that U-Haul takes advantage of people by charging almost double the amount to go from one location to another in the same state going on the same route depending on if you are going to or coming from. For example my family renting a truck to go from Gillette to Powell was almost double the cost of renting a truck to go from Powell to Gillette. That IS taking advantage of people.

Rating:

3.0

Man at counter very dry and flat. Can he smile? Can he laugh? The new building needs an awning of some sort over the door! All the melting snow just raining down on customers as they enter. If this piece of equipment was at any other uhaul dealer I would have used them.

Rating:

5.0

Friendly helpful staff and the equipment was clean and well maintained

Rating:

5.0

We can't thank you enough. U-Haul was a joy to deal with from WY to CT. Everyone was courteous and helpful. We will use you for all future moves. I can't say enough good things about everyone at U-Haul

Rating:

5.0

All went smoothly.

Rating:

5.0

Self drop off was very easy. No hassle.

Rating:

5.0

Outstanding service!!!

Rating:

5.0

Chloe provided excellent customer service. Thank you 😊.

Rating:

1.0

The facility and employees were great! I was charged an additional $138.61 for being 1 hour late on my return. I really wasn't late considering my check out time was 4pm and my return time was 4pm the following day.

Rating:

3.0

We were given a pin for after hours and then told we needed more. They gave us a key card for after hours and that didn’t work either. The facility was nice but I wouldn’t count on being able to go after hours.

Rating:

5.0

It's a new facility so that part was great. Once again the person taking my return had a lot of trouble with the uhaul system to get me checked in and caused frustration for both of us.

Rating:

3.0

Had to wait over 10 minutes for someone to show up to help me, even though I arrived during business hours.

Rating:

4.0

I’ve used U-Haul across the country. I feel it is usually above average value.

Rating:

5.0

Great customer service when I rented the ten foot u-haul box truck that I needed for about 24 hours I was going through the inspection of the box truck before I pulled out of the parking lot and I noticed that the mileage that they had on my contract was different from what the odometer said in the box truck. I also noticed that the fuel level that they had on my contract was different from what was showing on the fuel gauge inside the box truck so before I left there parking lot I went back into the office and spoke with the representative that did the contract up and explained the situation to him and he told me that when I returned the box truck the following day he was going to be there and he would fix and take care of everything then and that representative name was Don and I would like to say thank you very much to him he stood by his world and took care of everything the next day when I returned the equipment so thank you I really appreciate everything you have done for me and my family.

Rating:

3.0

When dropping off the trailer I was informed of the missing peice in which the tongue uses to rest on. As well as the showing and rusted wire on the backup safety hooks in case the ball fails. Both of which were like that when I picked it up. The person made me feel as if it was my fault. (I only drove from sheridan to gillette). If the wires showing were raw and not rusted, then maybe. But it takes time to rust and it was dry out on my drive. Couldn't be me. And the part that was broken off had clearly been broken off for a while due to the fact it dirty and not even shiny like a fresh break or grind off would be. But the pictures the company had DID NOT include the tongue where these parts were affected. Makes you wonder if they intentionally left out the tongue in their pictures in order to place that blame on the next customer (me). That's bad business in my opinion. Then I was informed that if they conclude it was me I'd have to pay fines... ive never rented before, and now have learned to always take your own pictures of THE ENTIRE RENTED UNIT for your own record.

Rating:

1.0

My comment shouldn't be specific to this store. My rating is for Uhaul policy and customer service. I reserved a 15' moving truck 8 weeks in advance. I received a phone call from a Uhaul rep 48 hours prior to the pick up date and was told that I would have to drive over 100 miles to get the truck I needed. This was incredibly stressful and the uhaul rep didn't offer any other solutions for me. I paid someone to drive me to Gillette and when I started to explain my frustration to the store manager my complaint fell on deaf ears. The manager ignored me and cut me off mid sentence. The final insult was an email I received during my trip that I needed to return the truck to a uhaul location further than the location I already agreed on because another customer wanted to pick the rental truck up at the other uhaul location. If you can make that accommodation for one customer why didn't you accommodate me? Uhaul will be my last choice for rentals going forward.

Rating:

5.0

Very nice facility

Rating:

5.0

Finally a center.

Rating:

5.0

From the staff to the manager the experience far exceeded my expectations. Everyone we interacted with was very professional and equally helpful… I would highly recommend.

Rating:

5.0

New facility Well run

Rating:

5.0

The Manager was very helpful and professional. He answered every question with patience and understanding. We plan on a very long relationship with them.

Rating:

4.0

nice rental experience.

Rating:

5.0

Remind customers that their car may hang uo on front of trailer and tear off bumper like it did to us. Put a block of wood under tires. Did about 500.00 damage to our car.

Rating:

5.0

I need some sort of a discount or a rebate or something.

Rating:

4.0

Only needed for a week. Only thing that would of made it better would of been a discount on that. Maybe also making sure to tell me about the truck rental with a free month of storage.

Rating:

4.0

Brand new facility and everything was great.

Rating:

2.0

You can’t get during business hours if the office is closed.

Rating:

5.0

The guys at the brand new uhaul facility in Gillette Wyoming were great! Definitely recommend this facility

Rating:

5.0

We were in a bad situation when our movers did not show up. Robert went above and beyond to help us get what we needed to move ourselves