Reservation and move in process was easy and we were able to do everything on short notice.
MICHAEL B | Online Move InCustomer Reviews for U-Haul Moving & Storage of Glassboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t use this location. The people here are nuts . Very poor customer service very poor customer assistance ,very poor attitudes and you will never be able to speak to the owner if you have an issue . I cleared out my storage and removed my locks . They reloaded my storage and added new locks and tried to charge me . completely nuts!!!!!Beware especially of the older lady with the ponytail and gray hair
tonya a | Overall ExperienceThe process of this was unbearable the truck drove like shit but the problems it had weren’t listed in the problems with truck part of the questions
PHOEBE KThe staff was very helpful. They attached the trailer for me and made sure everything was good. I was hauling from NJ to FL. Their attention was greatly appreciated.
ERNEST AEasy pick up and drop off. No issues. Very nice and professional staff.
DAVID Snull
Meggie Snull
Tiffany LToo expensive
David Pnull
David Wnull
katrina wnull
Frank AMichael was great, very helpful and understanding.
Jacquie G | Overall ExperienceEasy pick up and drop off. No issues. Very nice and professional staff.
DAVID SMove in was super easy. It helped that they let you get everything ready online since I work until after they close.
Amanda G | Online Move InToo expensive
David PToo expensive
JENNIFER B | Overall ExperienceAmanda in Glassboro NJ is the best, I've rented many times and she makes it easy and is quick. If she was not around I probably would not go there.
Joseph B | First Impressions"I am writing to express serious concerns regarding the customer service provided by the staff at this location, under the supervision of Manager Amanda. While I have found Amanda herself to be helpful over the past seven years, the behavior of her staff is consistently unprofessional. They are frequently rude, inconsiderate, and exhibit a negative attitude towards customers. Their lack of product knowledge and customer service skills is evident, and they require immediate training in customer relationship management. This poor customer service is damaging the reputation of this location, as evidenced by numerous complaints I have heard from other patrons. I cannot recommend this location based on the current level of service."
Walt G | Overall ExperienceClean n easy to locate n nice
catherine sGreat service
Lee S | Overall ExperienceBoth Mike and Amanda were excellent. They were friendly, professional, helpful and very accessible. Five Stars for both and storage location. They deserve a raise or a bonus! Thank you, Tony Miller
glen a | Overall ExperienceVery helpful staff and reasonable prices
MOURAD SNice clean Storage place !!!!
Daniel S | First ImpressionsThe gate was not working properly, had to open it manually when leaving and shut it behind after we left .
JENNIFER JBe more transparent about costs. Payment this time around felt unfair containing hidden fees and quircks about payment that where not disclosed until the end of my use renting a uhaul truck. This should be illegal.
OMAR SDon't change a thing Great people skills Patient and generally well informed.
WAYNE TAmanda was great
John S | Overall ExperienceAmanda made us feel comfortable explained everything and treated us in a friendly professional manner
ADAM WDrop off went very smoothly, pulled into a spot took some pictures of the truck, closed out the rental on the app and dropped keys in lock box and left.
Thomas PI misplaced my keys to storage unit,Amanda offered no help to remove lock, had to call lock smith to remove the lock ,very expensive to remove lock.she should of offered me a tool to remove that lock,which I could have done my self.needless to say I was not satisfied with Amanda. James d lehner
James L | Overall ExperienceHighly overpriced, every couple of months there was an increase in price which is ridiculous, additional fees for 2 days late because of credit card expired but no notification just charge the person more money, economy isn't good and customers aren't made of money so your storage facility will be empty soon with all the increases especially with new facility across the street which is cheaper. Amanda and Kim are the best and take alot of crap due to price increases and upset customers, they deserve better.
joel b | Overall ExperienceI was told that one-way rentals were flat rate and not subject to additoinal mileage charges and then was charged additoinal for mileage.
JENNIFER WVery accommodating and professional.
Robert RYour employee was rude and used foul language, often in front of myself and other customers!
gary hNothing keep on doing what you are doing
JOHN NQuick efficient personall, smooth pickup
JOHN MPersonally price is too high but I guess everything else is too. There were times I was late and was called numerous times, with all the hassle we got going on in life being late was not the first bill on the list but I guess they are doing their job.
Nancy W | Overall ExperienceI rent f rom U-haul often all the employees are always very friendly and take care of all my rental needs. Thank you, Greg
GREGORY AAlways very nice and respectful ,quality of service is top notch as usual. I would recommend U-haul highly. Thank you, Greg
GREGORY AI would suggest new dollies. The two dollies that were available were not stable. The tires were worn or missing causing unnecessary loud noises. Outside of that, it was a great experience with u-haul.
Stacey J | Overall ExperienceI will NEVER use uhaul again and the management there was the worse...useless!!
Heather B | Overall ExperienceI did not check mileage when I picked up vehicle but I drove 12 miles picked up an item brought it to my house and returned vehicle. Was charged for 21 miles - impossible and 2 gallons of gas. Impossible to do in the 75 minutes I had the truck.
Lauri HIt was easy to setup appointment but was not able to extend it. We didn’t do all the mikes which were quoted and we were not given a refund, thus part n see to be adjusted and provide us with that. It’s a 20 mile difference.
Paul CThe truck & trailer were in great shape, nice and clean! The trailer hauled my old Monte Carlo with ease. Very impressed! Thank you!
John TThe unit was rented in not good operating condition. I'm a Service director for a fortune 100 company. In my line of work I make sure every unit taken out for a customer is in good operating condition. The unit i was given had 3 lights on. It had a light for airbag, abs light, and traction control light. The way a unit is presented to a customer who is renting it can make or break a relationship. When I'm paying for a unit and it has multiple lights and stored codes that were never addressed then ultimately I'm not getting what I paid for. I hope to be contacted about this and given a partial refund. I have pictures as well to show everything. Lack of maintenance for a rental truck company sums up my experience.
ROBERT DI dropped off at night with key drop, no one there
PIERRE JThe employee who helped was friendly and knowledgable.
William SEverything was great!!!
GREGORY SCustomer service was A+
LORETTA BThe people working here were as helpful as they could be however due to flaws in policy and how u haul is run from a corporate perspective has a lot to be desired. I was asked to reserve a storage facility when I booked 2 months prior which I agreed to as I needed one. When I arrived after driving 1300 miles I come to find out there were no units available and they could offer me multiple smaller units at an increased cost because they had no ability to do anything with cost so at the 11th hour I needed to go find another storage facility that was not as close making my life more difficult. My intuition was this was not an uncommon occurrence. Given poor scheduling, with storage facility then the bait and switch and unwillingness to work with me on a situation completely caused by Uhaul it is highly unlikely I would recommend or use your company’s services again. There used to be a day when companies appreciated your business and the way Uhaul is not one of them at the corporate level. As I said your employees were great, equipment was great, corporate policies and strips policy sucks
THOMAS LNothing everyone was helpful and very helpful
ANNETTE HStaff was professional, polite, considerate and helpful. A pleasure to work with, will definitely use again!
CTHERINE HNeed more staff at end of day when renters are picking up. There were at least 4 reservations for a 4 pm pickup and only one person in the office. When I dropped off, there were no renters and 3 persons in office. Need better allocation of staff.
DAVID SI returned my vehicle with very low miles, around 9mi., and was not notified that I would be charged $20 extra for returning it after hours. I was not advised that there is such a charge. $78 for 9mi. is unexpected and unpleasant. If I received something for this charge, I wouldn't have a problem. I won't be recommending Uhaul to anyone except someone I don't like.
MICHAEL BMy daughter needed the facility for college, it worked out perfectly.
William A | Overall ExperienceEmployee accused me of bringing the equipment back late and made some unsavory comments to me. Meanwhile I brought the trailer back 1 day early. Completely unprofessional. I’ll never rent from uhaul again
LEONARD SThanks for keeping my personal items in same condition as when put in storage.
CLORA R | Overall ExperienceEasy
GARY NThe part of the key that goes into the ignition, may need to be tightened/replaced.
Michelle FCheck truck mechanically better. Trucks transmission was bad and did not shift properly. Shifting at very high revs of 4 or 6 thousand RPMS.
Barry ANothing to add
LOUIS MI called in the morning with questions. Ed was pleasant and helpful in answering them all and assisted us when we got to the facility. While moving can be a very overwhelming, our experience here was wonderfully smooth!
FREDERICK S | First ImpressionsThe team at U-Haul Moving & Storage of Glassboro made the process easy, affordable, and timely. Thank you.
Thomas MPricing it really cost a lot I will never rent again
Betty MPoor communication and thoroughness in completing the transaction.
John HWe always had a great experience dealing with the Glassboro facility. It was sad moving out but my son graduated and no longer needed the unit.
Keitha F | Overall ExperienceDid online check in for storage. Arrived within move in hours to find a lock on my unit. Two messages via app and two calls to U-Haul with nobody from site responding. Wasted an hour with no resolve so took truck home (gas was at 3/4 which is where it should have been. Pictures to prove it). Upon return I spoke to people in office, they removed lock and admitted the messed up. After move in, returned truck keys and was told we were all good and they would email receipt because printer wasn’t working.. (I showed them pictures of the fuel from night before). Then I receive email 5 hrs later with a $19 charge for fuel. I called and the guy who answered was very rude and tried to make it my fault that I had to return home and waste gas and time. He said it was all the site managers decision. Filed complaint with Corp and requested the recorded call be reviewed. Not happy at all. Highly advise that you only move in during office hours or better yet find a place who cares!
John SThe manager, Amanda, and her assistant manager, Kim, provided phenomenal customer service, great support and advice. They are a team of true professionals.
MARGUERIT B | Overall ExperienceStaff were friendly and helpful. Despite the elevator being out of service for a short time I had a nice experience storing my stuff here.
Nichole M | Overall ExperienceEmployees were amazing, but issues with servers lead to a delay
STEVEN WThank god people were at the location. The app did not work to pick up the van. It could not find my location. Something needs to be done since people are releying on an app to work of no one is there and a truck is needed!!! I was very frustrated.
JESSUCA SElevator was not working!
NATHANIEL W | First ImpressionsNot bad meet all expectations thank you
Cesar M | Overall ExperienceTrailer returned 7/14/24
Adam PAwesome experience
sean kMy rental was due on Monday. I dropped it off on Sunday. On Monday I received text messages and telephone calls reminding me to return the rental. Uhhhh, I dropped it off yesterday??? I had to call the facility and remind them the trailer was sitting in their yard. Finally the return was processed. This location needs improved efforts on the customer return experience. Not cool letting a customer think a trailer returned a day before is missing because someone neglected to complete the paperwork.
Christopher KGreat customer services
CESAR D | First ImpressionsThe staff is nice the manager is awesome and I've never had any issues and I've used U-Haul more than once and have recommended it
BARBARA L | First ImpressionsThe longer you stay the more they charge you. Makes no sense. It seems like if you’re a long term customer the costs should decrease NOT increase!
Antonio B | Overall Experiencethe information about the size of the storage units is very confusing. You get 2 5x10 units with a wall behind. I wanted to get a credit for one of the units because i only ended up needing one unit and they couldnt credit me
Thomas D | Online Move InKim was extremely helpful with the move out process. It was quick and easy to turn the unit back over.
Dana C | Overall ExperienceVery cool and I like the treatment of the environment
Joseph R | First ImpressionsI stopped in person to check out the facility and spoke to Kim and Amanda. They were extremely helpful in helping me.
carl j | Online Move InUnit area was very dark the lighting come up, or if they did, they’re not bright enough
Anna O | Online Move InStaff rude unfriendly also I don't know if they have maintenance person but it was disgusting very filthy dirty floors ,look like they haven't been swept and mopped in months nor waxed and everything dusty.In my opion the staff needs to be fired and new staff hired who want to work and have good customer service skills.as of now I would not recommend this particular haul to nobody to be honest.
christopher c | Overall ExperienceThe young lady at uhaul was very nice , and helpful. I appreciate there time and effort into helping when I needed it the most , JJ
joel j | Overall ExperienceWell run, i will always use them for my short term storage needs.
BRUCE L | Overall ExperienceThis was a very nice place been here about 15 years. Sorry I had to leave. But I moved to another area. And it's another place you hall. Place down the street from my house. So this is more convenient. That's all but my stay here has been very, very well. I'm very happy and satisfied u. Haul. The only regret I had is that I've been with you guys 15 years and I have my own genitory service. I have didn't work before you all cleaned it out storage but they change manager and I lost my connection but that is the only thing I'm disappointed about that. I've been with you guys 15 years. And I never had the opportunity to do any work for you. Because I do a lot of stuff. Pow wash stripping wax floors shampoo carpets. I do a lot of stuff, but I'm just. Wish I could do this and work for you guys. Thank you very much.
CHASE F | Overall ExperienceI had two climate controlled units, this building was always clean. I also had one outdoor storage unit. The outside unit could use a new seal as some leaves, debris and spiders got into the unit. I was very happy with my overall experience. They manager got me in when no other storage facilities were able to. I would definitely use them again and recommend this facility to my friends.
richard l | Overall ExperienceThe crew was very helpful and handle. All my issues, Without any problems, Highly recommend the tom recommend to future friends family?
WILLIAM W | Overall ExperienceThe check in lady at Uhaul in Glassboro was very dismissive and rude: however the other two (younger) staff was nice and helpful
CORY C | First ImpressionsMy inside unit was great, very clean. However, my larger outside unit had too many insects. Regular spraying could have prevented this.
Chipila S | Overall ExperienceExcellent customer service 👍
LISA M | First ImpressionsStaff were not knowledgeable on how to their jobs. Need more training on the service they are to be providing: computer/technology knowledge, customer service, etc
ZAKIYYAH E | Overall ExperienceThe staff there are very helpful.
GREGORY J | Online Move InJust not enough workers at one time
Margie A | Overall ExperiencePrice was high
David B | Overall ExperienceI did need to call to close out after using the app tool to request move out. But other than that, all was great.
Christopher M | Overall ExperienceGlassboro uhaul staff is the best, every one of them was Very friendly and helpful. Great Staff - great experience
KIMBERLY W | First ImpressionsRent was way too expensive for the unit. When I cleaned it out, there were many stink bugs and dead insects on my belongings.
Michael k | Overall ExperienceThe facility was decent and management was professional. However the individual that assisted me with the reservation was not professional or efficient at performing the duties of the job. When contacting the U-haul location for a reservation the associate told me to make the reservation online. He also explained that he would make the unit available. I made the reservation at that moment. When arriving at the facility, with all my belongings packed and ready to move in, the unit was locked. When trying to contact someone for help, I was told that they could not assist me at that time. Once gaining access to the unit it had not been cleaned. When I arrived at the facility in the morning the associate was not hospitable and said that he did not see the reservation. I asked him for a lock and he stated that I had to pay for one. Another associate assisted me with removing the old lock off the unit and management came out and gave me a new lock, as the reservation stated a free lock would be provided to me with the monthly rental. I’m just glad the issue was finally resolved. I was in a lot of pain from moving and just wish the process was easier and a little more respectful.
denique g | Online Move InAmanda the manager was excellent and worked with me with payments
summer b | Overall ExperienceMy overall experience with the Glassboro U-Haul was beyond excellent and the manager, Amanda Bradford went above and beyond to help me! She is a wonderful manager and an even better person! I will definitely recommend anyone who needs a storage unit to go through Glassboro U-Haul.
tara e | Overall ExperienceVery nice place. Staff was always friendly if I had a question.
Robert K | Overall ExperienceNine years and I'm very pleased. Only problem was elevator was down for a while. My overall experience was amazing.
sarah f | Overall ExperienceThank you for helping me store. I appreciate the convenience and great customer service.
Stephanie N | Overall ExperienceIt was alright. Probably the most important fact to you is that I'm satisfied enough to go back to to this u-haul store next time I need to store stuff. I answered no to the first question because the lighting could have been a bit better for the units way in the back. I wish I could have declined to answer questions 3 and 6 because I don't feel strongly one way or the other about those questions.
Jordan L | Overall ExperienceThe GM Amanda is extremely nice and friendly
demitria S | Overall ExperienceCustomer service at times was spotty. Many times I'd try to call and not get an answer.
Daniel C | Overall ExperienceThe manager at the drop off location in Glassboro was extremely helpful and friendly. The absolute best. Thanks Amanda
demitria S | First ImpressionsShannon and I Will ALWAYS Appreciate you Cody. It would be Nice to hear from you tell me about A Kayak Adventure or Two. Amanda My Best Wishes to A Professional, Kind lady who Has the Most IMPORTANT Role in Life. Mommy🙏
RICHARD B | Overall ExperienceWe were never taken and shown our storage unit and when we came back to access it there was another lock on it and we couldn't even access it and it was after hours so we had to wait until the next business day just to even complain about it and get it sorted out. She did remedy the situation and I am thankful for that but it cost everybody a lot of time and money
Thomas J | First ImpressionsStaff was friendly and helpful. Thank you
Kathryn M | First ImpressionsOverall, a great experience. Staff was always friendly and super helpful.
micheal m | Overall ExperienceStaff very helpful, the location was clean and and safe.
MATTHEW H | Overall ExperienceThe staff were excellent. The move in experience was also very easy.
joshua s | First ImpressionsUnit was very dirty and the latch is hard to push close
Krysta M | First ImpressionsThe two folks that helped me were just great normal people. The gentleman, sadly I forgot the name, was really nice. He got me all set over the phone, helped in person. The Ms he was working with was just as awesome! I needed to borrow a tool in the unit I rented, that was no problem and met with enthusiasm. Not to mention I dropped my prescription sunglasses and she was kind enough to put them aside in case someone claimed them. They are special to me, so it means a lot. Thank you both!
tom m | First ImpressionsActually I've been with y'all since 2017 and I prefer to use only U-Haul storage unit versus everyone else that I dealt with
Leora B | First ImpressionsI really like this place.iwould recommend this place to my friends.
Wanda I | Overall ExperienceIt was a pretty good experience but my rent went up twice in a year and that was insane that’s why I left if it had stayed the same I would have stayed but $85 for the unit I had was terrible.
racheal n | Overall ExperienceNo one would ever pick up the phone
PAIGE F | Overall ExperienceEnjoy my experience using Glassboro U-HAUL STORAGE. The staff was always helpful and the key fob for the gate was great.
definizio p | Overall ExperienceAmanda has a passion for her business and it shows. Great operation.
Bruce L | First ImpressionsVery kind and helpful.
marixa s | First ImpressionsI wasn’t happy they charged me for another month and was out after the payment
James R | Overall ExperienceA suggestion would be to provide disposal services!
RICHARD M | Overall ExperienceGreat service
PAUL M | Overall ExperienceI was disappointed that we didn’t get the first month of storage free with our truck rental. But regardless, the unit was reasonably priced compared to other vendors. And the staff was very helpful and friendly.
Megan N | Overall ExperienceWhat is most disconcerting about this location is it has little to moderate activity from customers, yet, the staff are not friendly compared to other locations and can be disrespectful. In my most recent experience over the phone just yesterday, I learned how discriminatory some of them can be. It’s also frustrating that this location does not have a trash for customers—I’m not use to that at any storage facility, let alone U-Haul; for which I’ve used before. For a first time customer at this location, I am unimpressed and very disappointed. Please have the district manager call me to follow up and for reconciliation.
RICHARD L | First ImpressionsI had to leave many household belongings in storage while my new house was completed. Felt very safe leaving things at this facility.
Jeffrey O | Overall ExperienceFriendly staff. Very satisfied with both staff and facility.
Joelle S | Overall ExperienceI rented a 10x5x8 and it's only 10x4x8 they are smaller then advertised
Frances G | First ImpressionsThe only thing I had a little problem with was that you said it would be swept out and cleaned . It was not when we arrived to out our things in. We swept out some if the leaves. But i guess thats trivial . Other than that I would recommend
Diane H | First ImpressionsI had to move an entire house to another house. The staff and the services available were there for my every need. I couldn't have done it so smoothly without the help of U-Haul. I appreciate everything and would recommend this facility to friends. The manager, Amanda, is a calming influence and is right on the ball with everything that is going on at that facility. Thank you for all your help!
Kim W | Overall ExperienceFriendly staff.
Joelle S | First ImpressionsI owed from June 2021 and was given NO notice that my unit was up for auction. You will be hearing from my lawyer.
Kelley L | Overall ExperienceI very well appreciate what Use have done for me
Christian R | First ImpressionsAnnette made the rental process very easy. The other staff we met were also very friendly.
richard l | First ImpressionsThe staff was pleasent and vary helpful
nicole w | Overall ExperienceTried to call several times but there was no answer. Thankfully I live close by but if I was moving here from far away, it would have been nearly impossible to get a unit
Irene K | First ImpressionsThe staff are courteous and helpful. All issues are promptly resolved by staff.
Bernardine R | Overall ExperienceToo many spiders.
danaphira A | Overall ExperienceGen mgr. A-1. Efficient, friendly, very service oriented.
STEPHEN B | Overall ExperienceWe rented for over 7 years and hope to rent from UHAUL again, but in another state
DENISE B | Overall ExperienceVery friendly and helpful staff!
Armando V | Overall ExperienceThe staff was knowledgeable, helpful and friendly.
Alice R | First ImpressionsExperience was smooth and representative was very attentive and informative.
duane r | First ImpressionsNice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.
Ron L | Overall ExperienceOnly complaint I have is I was told that I absolutely had to purchase the round lock that was $10.00, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!
Lakeisha W | First ImpressionsThe staff are very nice and. Kind. they like to help.
ricky r | Overall ExperienceOffice staff are very friendly
doris y | Overall ExperienceCustomer service was outstanding!
Tracey M | First ImpressionsThere were many spiders in my storage unit. I’m worried that they’re going to be climbing through all my stuff for a month.
Katherine N | First ImpressionsVery helpful. Respected social distancing
AD D | First ImpressionsVery helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.
JANET F | Overall ExperienceYou should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.
Daniel B | First ImpressionsClose to my business and Amanda is an excellent manager. She is always there to help.
Joseph B | Overall ExperienceThe staff was vary helpful and pleasant the manager was vary polite
annette h | Overall ExperienceBless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.
Kenneth g | Overall ExperienceHOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!
Bonnie N | Overall Experienceeveryone was helpful and friendly.
Pamela m | Overall ExperienceCody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.
JAMES J | Overall ExperienceYour to employees that day were wonderful and helpful I would love to see the more often there
Nellie B | First ImpressionsI rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again
JOAN F | Overall ExperienceEverything was good
Robert M | Overall ExperienceOffice was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.
MATHHEW M | Overall ExperienceCustomer service, location 100 percent perfect, thank you.
gabe p | First ImpressionsGreat experience
Jesus M | First ImpressionsWhen the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months
Marie J | Overall ExperienceStaff is unfriendly
Tinuke A | Overall ExperienceVery clean
Rasajee C | First ImpressionsVery great place staff very friendly and helpful
Robert H | Overall ExperienceNice people
bertrand k | First ImpressionsAgain thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!
John R | Overall ExperienceGreat customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!
John R | First ImpressionsGave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!
John R | First ImpressionsAbove and beyond helpful
James C | Overall ExperienceVery friendly and helpful great people
Robert H | First Impressionsthe rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at
Stephanie S | First ImpressionsI was very happy with the unit and the service provided
PAUL B | Overall ExperienceThe front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.
Vanessa W | First ImpressionsElavator was broke for a long time in the climate controlled units other than that everything was great.
Annette B | Overall ExperienceThe one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).
Christopher M | Overall ExperienceFacility was well kept, on site staff were kind and professional, I would utilize their services again if needed.
ROCHELLE B | Overall ExperienceI was happy with my experience
Melody L | Overall ExperienceStaff was excellent especially Amanda &cody
Jay L | Overall ExperienceUnnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.
DIANE T | Overall ExperienceAlways very helpful with any questions or concerns I may have had. Friendly staff. Thank you!
Caroline A | Overall ExperienceStaff was awesome and helpful great job
shadisha s | Overall ExperienceWere very pleased with the overall service that we had over the years.
DENNIS A | Overall ExperienceExcellent, helpful, and courteous staff; the best!
Gerald V | Overall ExperienceWas very pleased with my unit and the staff, thank you for your services.
Wanda r | Overall ExperienceI understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.
Ryan K | Overall ExperienceThis facility is well maintained.
Stephen T | ReservationI have no comments
linda b | Overall ExperienceDidn't have a useful cart to load my things in on the first day. Ended up getting one that works.
Reggie T | Overall ExperienceThe Manager was extremely professional and very pleasant throughout the entire rental process.
Charles K | ReservationThere are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.
POLITO L | Overall Experiencevery helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.
alan s | ReservationThank you, it was a good experience.
Elizabeth S | Overall ExperienceThis U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!
BARBRA G | Overall ExperienceIndoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?
BARBARA A | Overall ExperienceInside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.
Margaret B | Overall ExperienceVery thorough and prompt service
Bruce B | ReservationYou lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full price
David G | ReservationI hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.
Veronica b | Overall ExperienceThey noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.
Kelly T | Overall Experiencethank you
Manuela G | Overall ExperienceCassie was very very helpful with getting my account setup Thanks Cassie
lord p | Overall ExperienceStaff was rudest ever!!
Douglas D | Overall ExperienceWhat makes this Storage experience an excellent one is the staff ! Well run , extremely friendly and very personable people. Cody the Manager made me feel very welcome.
Chris F | Overall ExperienceClose to my home, no issues entering or exiting and nice clean unit.
jospeh b | Overall ExperienceGood place very helpful personnel.
MIGUEL C | Overall ExperienceVery good service..
bilal c | Overall ExperienceThe hours were probably the only thing that was average. They messed up our payments constantly (so much that I lost count), there was no elevator for the first month we were there. Blood was found...
christa k | Overall ExperienceThe location manager, Cody, and his team were always friendly and very helpful.
William M | Overall Experience