Customer did not leave a comment.
COREY BCustomer Reviews for U-Haul Moving & Storage of Golden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The outside of the van was in need of a wash when i picked it up.
JOHN MThey were great and the equipment, truck and trailer were awesome.
Robert RThe rental staff was great. Very helpful in getting me checked in and handling the return
Michael SWhen I booked the truck, I was given 2 options for pickup. 1) upload DL & info in the app. 2) “check in” at the pickup location. When I got there they said I had to download the app, etc. which was fine but then I had to spend 10 minutes at the store uploading all my info. If I had known the only option was to use the app, I would’ve done so the day before and saved myself 10 minutes on day of move
Brad HThe lady was rude. Yelling at people on the phone while customers were in the store.
MEAGAN CStaff friendly and efficient! Always reliable service.
PHILIP CEverything great and very streamlined.
ROGER WQuick and convenient to pick up and return. Friendly an helpful staff
SEAN RThe staff are super helpful and courteous. The UHaul App makes it easy to rent a truck.
Terry LNothing long with the location or the personal the advertising is false.
SARADEE MGreat customer service. Competent and friendly. Especially the young gentleman who checked me in and connected and disconnected my trailer. Locate him and give him my thanks for a great experience..
JOHN CAlways friendly, timely and professional.
LANA ANice location but hard to tell where exactly I was supposed to park it. And the key drop sign was hard to find/spot at night.
Barry MYour app doesn't work.
john tOutside of trailer was very dirty. Inside was clean.
RICHARD MVery quick pickup and easy dropoff. Convenient location. All equipment in good shape.
STEPHEN HEasy check in on the app. No in person assistance.
SARA CSee enclosed email
TIMOTHY SThe truck pulls to the left, steering wobbles at highway speeds. Could not drive speeds posted over 65 due to steering wobbles. Additionally, the engine surges/rpm's go up and down near stalling when in idle. Long 9 four-nine hour days driving this truck. I lost time due to issues.
Benjamin PTyler made the trailer rental easy!
NATHAN IGreat customer service
TERRENCE BNothing, everything was easy peasy! Thanks!
DAVID HAll was great. The agent was very helpful walking me through the online process.
James SGreat service
BEATA RNothing
John ANot sure
MARISA HThank you for asking. The guys were so nice, like the people of Golden!!! The gal was vey much into do-it-yourself, a new way to do business via an app/website. This location is very clean and the trucks well were situated. Customer service is key, and reason Golden is such a great place to be!!!
dana lExcellent service!
ALMENDRO SI quit my job yesterday and needed to move my toolboxes. I was able to have a trailer at a location ready with in an hour and go and get my tools picked up and moved. The staff at the pick up and drop off location were both super friendly quick and knowledgeable.
JEFFREY BThe morning shift guy was pretty grumpy to us
SCOTT SYour employee was great. You're claim of $19.95 is absolutely bait and switch. It cost me $93 for a couple hours.
BRIAN JGreat staff. Spectacular service. This location is heads above most U-Haul locations I’ve visited.
JOEL OThe app kept glitching and didn't allow me to take pictures of the vehicle at check out. Also, there was a fuel cap warning in the dash since I checked out. The parking brake release was very difficult as the handle was not working properly.
Moustafa AVery nice people willing to help me with anything I needed I would recommend them if you needed a truck
JOHN DStaff was very helpful and friendly. I had a great experience 🤗
MARK VEverything was perfect
JOHN RThe staff here is always really nice and working really hard. It would be nice however if there was away from you to come and grab a trailer more quickly. I I have found even with no line and the staff working as quickly as possible,, it still takes about 30 minutes get a trailer. It would just be nice to be able to go there. Pick it up and leave.
BRANDI BSuperior quality of service at this location with multiple visits. Can do, polite, and knowledgable employees.
CLIFFORD AThis is my go to U-Haul location even though it's not the closest. Danielle runs a tight ship!
NIUL BThey gave me the truck with zero fuel, I get out of the car rental,and immediately to a gas station
YAIR NThis location was very helpful with my rental drop off. Kryslin was a big help with getting a moving crew to help unload my truck, after the moving crew from Home Control USA Movers did not make it out to do their job.
Silvia ACan’t think of anything. Pricing - Excellent Equipment- Excellent Customer Service - Excellent Convenience - Excellent
CLIFFORD BIt would be nice to have the trailer puked out. I had to back into a very tight space to get hooked up.
MICHAEL KCan’t stand the app experience and the fact that no one on the store wants to help because you’re supposed to use the app for everything
Crystal BCustomer service was great! Friendly, knowledgeable and informative.
JOBETH BI have the distinct pleasure of dealing with multiple UHaul locations throughout Colorado (and the country), and the staff at this location is without a doubt one of the best. Super efficient, very clean facility, and have never left disappointed! Well done!!! Cheers 🥛
Gerald H | First ImpressionsVery pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box
mark b | Overall ExperienceFantastic service
CURTIS Y | Overall ExperienceBest Uhaul experience yet
Brett R | Overall ExperienceEverything was great.
Robert K | Overall ExperienceThe main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.
Edwin L | Overall ExperienceU-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.
THOMAS L | Overall Experiencenone
Mark C | Overall ExperienceNydia was great! Very helpful, calm, clear, and professional.
Dustin F | Overall Experience