Maintenance of roofs needs attention.
RON H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Granville Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was very kind and helpful, the place is very clean and very well-maintained
RANDALJULIANO D | First ImpressionsThe experience was great! Great Customer Service! Thanks again Nia for Everything. Only issue was nice dropping on some clothes and but furniture was molded, other than that no other issues.
Kisha N | Overall ExperienceMuy bien servicio
VICTOR R | Overall ExperienceI felt confident that my storage compartment was secured and safe from any whether relative issues/damage.
devani W | Overall ExperienceKeep up the good work!×÷
KEVIN J | First ImpressionsMike and Nina are the best …..
Jamie M | Overall ExperienceNothing that I can think of at the moment because Mike did an excellent job.
JEREMY WThis uhal experience was the best and most professional customer service experience ive ever received. They are very accommodating and helpful. I greatly appreciate it and will recommend this location to all family and friends who are responsible cause they really work with people.
LAKETA K | First ImpressionsOne of the best storage options around and the management makes it even better
Amy B | First ImpressionsDorthy is a great manager
ADRIAN R | Overall ExperienceThe truck engine was a bit rough, but got the job done. The person who helped - Mike I believe - was knowledgeable and helpful - definitely will use this U-Haul location again!
DAVID MThe agent working my rental was possibly the nicest most helpful service person I have ever encountered.
JAMES MOnly thing that was wrong was the rodents they ruined a lot of my things
Krystal D | Overall ExperienceIt is always a joy to deal with the young lady in the office, I keep forgetting her name. So nice, great to work with, makes it a wonderful exchange.
BRADLEY GCustomer service was very good. Do not change a thing.
David LHave been dealing with them for years and will definitely use them again when need it.
Rakiya P | Overall ExperienceAwesome cree
ANTUANE WNia was the best. She really explained everything. It made one of the most stressful expenses so easy! We will definitely share our experience with friends and family.
DEBRA D | First ImpressionsThe woman who operates this location ( I can't recall her name) was terrific to work with. She was so friendly and helpful. We will definitely use this location again for our moving needs and recommend it to others.
PAUL GGreat customer service. Everything went smoothly, pick up and return, no problems at all.
Peter BStaff is above average and because of them, I would recommend this facility to anyone.
GREGORY M | Overall ExperienceEverything is good.
DENNIS BThe owners are friendly and professional. Accommodating and helpful. Would recommend to a friend/family. Thank-you!!
JENNIFER BThe only thing to improve is the app! Nothing with this location but the Uhaul App needs updating.
JAMIE ANia & Mike are great they were the best and still are. I recommend this location to anyone especially someone in need looking for outstanding service.
CRYSTAL A | Overall ExperienceExcellent service
STEVEN FNothing. Great service!!
BRETT MThe young lady who took care of me was patient, kind and considerate. Couldn’t have ask for a better person.
Bernice A | First ImpressionsStaff and I had the best time! They are great, and customer service skills are on point!
idalia r | First ImpressionsVery efficient and friendly!
SHELAH J | First ImpressionsThis is hands down the best uhaul, best rental experience I've ever encountered. The staff at the granville location is extremely knowledgeable and they make rentals quick and easy. What ever uhaul you've been using is the wrong one! Everyone should have the pleasure i get from renting from uhaul granville location. No Joke!
Hatef KThe staff at this location were helpful and friendly.
LINDA CFrom beginning to the end (and in between) the customer service wss excellent. The young lady at the desk was very respectable and helpful
Mary L | Overall ExperienceLot is small, drop location in lot isn't adequately marked for more than one drop-off
DANIEL WA very nice cargo van.
JOHN HI have never been to a better uhaul place. MIKE AND NIA ARE ROCK STARS THAT CARE ABOUT YOUR MOVE! I LOVE YOU GUYS!
KIMBERLY NI really appreciate them. They really went out of their way for me.
Shalonda C | Overall ExperienceThe folks at the Granville location are outstanding! Great service, and completely knowledgeable about there equipment and availability. Will definitely return...again!
Hatef KTest drive trucks first, truck has mechanical problems
JACQUELINE TKeep up the good work! You are doing a great job, and I love having you in our neighborhood and serving our community. Granville UHaul has been my Go To ever since my first experience with this company. Granville UHaul Rocks!!
SHARON M | First ImpressionsWonderful staff at Granville location. Impeccable service and truly care about their customers.
MICHAEL WCustomer service was above expectations. I purchased some boxes and the worker gathered them and put them in my car! I appreciate that type of service. Everything was great 👍🏾
RUBY W | First ImpressionsThe people were very nice and the equipment worked as exspected. The pick up and drop off location I did not feel safe in. I would suggest moving to a more secure location.
JONATHAN PVery nice service, good people and high-end treatment. I am happy to be with you for the first time. Thank you very much
ABDELHAMID DThe time management was immaculate. I am satisfied.
Jonay W | First ImpressionsWhen we walked in, we were hit with a wave of weed smell from the customer service desk. They staff was not eager to help us and we had to ask for help 3 separate times. They also said the U Haul were have just over a half tank of gas, but when I pulled out of the U-haul parking area it was on a quarter tank. The drop off was smooth which is why it got 2 stars.
HANNAH CVery friendly energetic staff
Melissa DQuick in and out. Nice guy.
FRANCES PVery clean and no their product well. Quick to help and answered their calls promptly.
DIANA HEverything was fast and easy.
PATRICIA GFriendly, efficient, pleasant eager to help. Never had a better u haul experience!
DIANA HMia & Mike truly are the best! They need a raise asap!!
CRYSTAL A | First ImpressionsI love the Granville location. The customer service is top tier! The communication is top tier! The employees at this location are top tier! #1 location!
Shakeria J | Online Move InKeep up the good work
Rubie PNothing much!! Nia and Mike are running a Great U-Haul Moving Center over @Grandville Station if you ask me!!
SEBASTIAN DBoth ladies who checked me out and back in were wonderful. I don't normally comment on the people. Very impressed
Glyn LEverything was so easy and efficient. It's a well run location!
Dixon SExtremely pleasant to work with sandy. She was very delightful
Stuart sThe only problem I had with the storage was, cat poop and rat poop was everywhere
Joyce A | Overall ExperienceIt was like 1,2,3. Thank you!
robert bThe Uhaul self-check-in application DID NOT WORK! I spent an hour trying to get it to work to no avail. In the end, I had to wait for the office to open and for the customer service rep to provide me with the vehicle I rented.
Thomas HNothing.
Dorothy PNothing. The truck was clean and well maintained, the staff was friendly and I didn't have to wait for someone to help me.
Marcus BMia was very professional and polite.
Doug TVery nice and respectful lady. She was very sweet
AMANDA S | First ImpressionsNia is awesome great customer service
Leann SNia was super friendly, helpful and accommodating!
Maggie L | Overall ExperienceI would never go to the location on good hope I will recommend this location on Granville Rd or the one in Saukville
Desiree KI had a good experience with the worker she's a nice person.
Anthony LFolks who now manage this site are always personable, helpful and profess
Carla MNia is a fantastic employee and a great part of your organization.
STEVEN GThey were super responsive even late on a Sunday. I highly recommend this company as it was clear they wanted to help me out.
Sam LNia from the store on 8626 N Granville was very helpful during my stay !
SIERRA j | Overall ExperienceThe lady that helped my husband was curious, friendly, and helpful. Thank you for a wonderful, easy rental experience.
Michal MThe staff is always friendly and helpful!
Benjamin HDon’t EVER let Nia go! Nia and hubby run a tight ship and it is reflected in the excellent customer service they render!! They work as a team exhibiting a tag-team system. Nia is my go-to-girl. I wish she could handle all my U-Haul transactions. If you check the records, I’ve been renting from October, 2018 up to the present at another local U-Haul. That’s FIVE almost SIX years!!! So that’s saying a lot since relocating to Tennessee. I’ve dealt with many U-Haul employees verbally and in person, but none stand out like those at the Granville location! Keep up the good work. I’m visiting from Tennessee and know Southern Hospitality when I feel it!! Give them a raise, please or special recognition!!
Feryl WEverything was prepared and ready to go, super quick and easy experience!
DOUG BVery professional, courteous, easy going. I will only come here for my U-haul.
Ostassia JWent very smooth and I will use this location again if I need to rent a van again.
William MGreat service
myrtle bJenny was very friendly and helped me with all of my needs. The UHaul app is awful to use and kept making me enter the same information. After 3 times I was very frustrated but Jenny took really took great care of me.
Stacy RI'm a elderly person and a retired veteran. 90% percent disabled. I am truly satisfied with their service. And we'll be using them again and I definitely will be telling other people about their service good job
LARRY HThank You"
Sonia B | Overall ExperienceStaff very helpful
Jason BI couldn't store my snow plow in the unit.
Thaddeus B | Overall ExperienceThe husband and wife team that worked there were excellent and they helped me 100%.
Vera H | Overall ExperienceJoe and Sandy are the reasons I come back to this location and recommend others to them as well. They’re both down to earth and willing to help. Super knowledgeable about everything U-Haul (along with other things too). Sandy even let me know which places to drive the U-Haul truck through the storage area so that I wouldn’t get stuck or accidentally hit anything, super grateful for her advice. All in all thank you Joe and Sandy for doing an amazing job and being as kind and compassionate as you are. You’ve made moving for me a lot less stressful!!
Christine V | Overall ExperienceJoe was very helpful and friendly, I will recommend this place to friends and family. 👍👍
marcus j | Overall ExperienceExcellent, Excellent, Excellent My things were stored in an outside unit little over a year. Joe was always great in helping and or responding to emails or any type of questions rather by phone or voicemail. Had absolutely no complaints from move in to move out. 10/10
Tequila H | Overall ExperienceJohn and team was very friendly…. I appreciate their professionalism and support to our community….
Keaton C | First ImpressionsJoe and Sandy are both awesome people.
Robert H | First ImpressionsThe staff at the Granville station specifically Joe and Sandy are a great asset to the organization. The facility is very well maintained and they are pleasant to work with. They handled my moving with ease.
Abdou c | First ImpressionsJoe is the best!
Ashley W | Overall ExperienceShoutout to the owners they’re great.
Alexander M | Overall ExperienceThis is hands down the most convenient and pleasant UHaul locations with the best management. We love the location and Management works really hard to make it pleasant experience whether I am renting truck or most recently, storage. Always smiling and kind. Reliable, too. We don't go anywhere else. We trust them.
Amy C | Overall ExperienceExcellent
Ebony C | Overall ExperienceI had rat dropping all over my furniture.
Kimberly S | Overall ExperienceJoe is the nicest person. I enjoyed working with him and will definitely consider Granville station in the future.
Chareese M | Overall ExperienceGreat storage unit. Joe and team are so friendly and helpful in getting you all set up and in their units. Always open and safe with the keypads and cards. I always felt my items in storage were safe and secure in this facility. If you’re in the area looking for storage, I would highly recommend Joe’s UHaul
Emily J | Overall ExperienceJoe has excellent customer service
SECQUOYAH S | First ImpressionsI love this particular U-Haul facility, the Granville station. The manager of the facility is exceptionally knowledgeable and an overall decent human being who respects and treats his customers with dignity. He is always willing to help if he can.
omar c | Overall ExperienceJoe is awesome very helpful ,understanding and knowledgeable.
Hallarin G | First ImpressionsSome workers were rude and some were nice and also I never received a key card for some reason
Teresa T | Overall ExperienceAfter moving out there were nice droppings
Tiffany W | Overall ExperienceI really enjoyed renting spaces they was very friendly at all times each time I went . The staff went way beyond to help their customers I really believe a $ rise should be given. Good hospitality,very friendly, helpful, matterable,if I ever have to rent storage space again i will be coming back to this uhaul location.
Ebony R | Overall ExperienceI've been in this unit for many years. Never had a problem with water, bugs, mice, etc. Very pleased. Owners have been amazing. Would definitely recommend this facility. If I ever need to rent a truck I would certainly come here.
ELIZABETH G | Overall ExperienceJoe and Sandy are exceptional at Granville station
Travis H | Overall ExperienceVery nice and respectful man Mr Joe is! I will recommend this Uhaul facility to all my family and friends!! Thank you for wonderful customer service!!!!!!!
Joyce A | First ImpressionsThanks
CARL P | First ImpressionsMuy amble
Arnoldo A | Overall ExperienceJoe at the Granville location has been a huge help during our move. We rented trucks 3 times, and each time he was so kind, helpful and courteous. We will definitely recommend his location for storage and truck rentals!
Akua B | Overall ExperienceThe guy was very nice and willing to help.
cearis m | First ImpressionsKeep up this way! A winner!
J R | First ImpressionsTuesday, July 19, 2022 To the Granville Storage Location, I have really appreciated all the help from Sandi, Joel and Daniel. They demonstrate that they care about their customers by going above and beyond to help. Sandi gave me a free months rent and offered me some furniture covers. Joel helped me when I was locked out of my car (engine still running) which, blocked the entry gate - what a relief Recently, I was leaving but the gate would not open due to power failure from the electric company We Energies. Joel manually dismantled part of the gate mechanism and manually opened the gate for me - wooo what another relief! Daniel have been nice and helpful. I appreciate he checks with his boss about my business transactions; also he allowed me to use their broom to sweep out one of my units. Thanks to ALL at the Granville Station Location! Have an amazing day! Dovie J
Dovie j | Overall ExperienceHad one problem with a late fee that was handled the wrong way considering the type of customer I was. It was not handled professionally.
Pandora J | Overall ExperienceMr. Tom was really nice. He and his wife are super good people I would recommend them to anyone looking for Uhaul! Thanks
Monica S | Overall ExperienceAwesome smooth move. Very well organized through completion . I highly recommend this service. Fast efficient and careful moving your items. I was very pleased with their service from beginning to end.
Michele L | First ImpressionsThe lady and the man are very nice
Charlie S | Overall ExperienceJoseph and Sandy was and are two marvelous people to work with and I would recommend anyone to that site.
Alvin C | Overall ExperienceVery satisfied
Teresa T | First ImpressionsI enjoy an experiencing the hospitality that you guys gave me thank you for your service if I ever need you guys again I will come to you thanks a lot Joe and Sandy. From Randy Hogan. Sorry the way things went down at the end I got a very sick
Randy H | Overall ExperienceThe staff was friendly and very helpful!
Lisa R | Overall ExperienceThe lanes were not lit as much as they could be
KEVIN W | Overall ExperienceBathroom is very nice and clean.
Eric P | First ImpressionsKeep up the gud work!
Joseph E | First ImpressionsThey were very welcoming me as I was moving my things out of the way kept asking me if everything was okay I was very pleased with the service. Sandy the manager woman sanitizing the office. Bathroom very clean . I saw her sanitize the trucks when when someone return them. Truck that I got was very clean windows clean smell fresh.
Wanda D | Overall ExperienceThe staff on the phone and in person were friendly and helpful!
Lisa R | First ImpressionsVery, clean and friendly. Move-in process was very convenient. Completed everything online, I was able to pull right up enter my gate Gide and begin moving. I was greeted immediately upon arrival by my name so that was a plus. The couple that lives on site are excellent. I will always recommend.
Tequila H | Online Move InJoe was amazing and really goes above and beyond for his customers
QUINETTA R | Overall ExperienceIf I every need this storages again I will alway come back I love them / Jon to death
Lartine J | Overall ExperienceJoe is amazing and really go’s above and beyond for his customers.
QUINETTA R | First ImpressionsJoe and Sandy are very nice people there the best. The place is safe and secure and very clean.
Nancy D | Overall ExperienceThe owners are wonderful and super kind people! We loved working with them. The storage facilities are very well maintained.
Robert R | Overall ExperienceDesk person was friendly and helpful Storage unit was very clean
CAROLYN D | First ImpressionsJoseph and Sandy do a great job at maintaining the storage facilities/grounds
JORGE F | Overall ExperienceYour staff on Granville are such great people to work with. They have excellent communication skills. They are understanding and helpful and they have great hearts.
Vera H | Overall ExperienceStaff great, very helpful.
Francois ( | First ImpressionsThank you for your customer service
Demetreus R | Overall ExperienceJoe is super friendly and helpful. Wonderful place to rent.
Robert R | First ImpressionsI'll always go to U-Haul for my storage needs and it's been a pleasure always.
Randy M | Overall ExperienceI just don't like you keep raising the storage fees it's been raised twice in the same year.
CLINTON S | First ImpressionsGranville is my favorite location & will not use another unless critically desperate. The location meets all of the Uhaul expectations but the staff there exceed expectations! Thanks for keeping my things safe during my renovations.
Angela-Marie A | Overall ExperienceJoe and Sandy are the best!!!! They serve all of their customers with excellent professionalism. They always greet with smiles and both have very cordial personalities. World-class U-Haul representation to the utmost!!!!
AVIS T | Overall ExperienceThe facility is very, very clean. They are able to answer questions asap.
Fredrick G | First ImpressionsGreat service
Aaron R | First ImpressionsJoe and staff were always friendly and helpful. I would definitely recommend this facility.
Tammy W | Overall ExperienceVery help full. Had all the answers I needed. Really like the 1st month free.
robert b | First ImpressionsThe rep was the kindest and most helpful person
Deidre H | First ImpressionsI was very pleased with the management of the site.
Tim F | Overall ExperienceFelt very welcome there.
Tim F | First ImpressionsGreat
Adrian R | Overall ExperienceVery kind and friendly. Best customer service you can get!
She K | First ImpressionsThe owners of this facility were so welcoming and accommodating. It was always smooth when I came to the facility and easy accessing my unit. Once when I left my lock undone they called and emailed me to alert me the same day to come and adjust it for security. They monitor the facility Well so I felt my things were safe until I could get there later that day. With them walking around and doing checks for such situations daily I am grateful. I appreciate all of their the hospitality! Would totally recommend!
Maya M | Overall ExperienceVery experienced and gave me all the information that was needed for me
wanda D | Overall ExperienceThey was very kind nice and patient with me 😊😊☺️☺️😊☺️😁
Easter C | Overall ExperienceThe staff and management was very accommodating to my needs. I will definitely use there service again and recommend to friends!
Nadine M | Overall ExperienceThe gentleman was friendly, he explained the storage process. I would definitely refer others here. Even when I called a few days earlier, the lady assist me was very friendly as well.
Tammy W | First ImpressionsI am just happy with the owners of the Granville location.
Yowanda C | First ImpressionsThey where very friendly and fast, I was in and out in less then 20 mins. 👍🏽
Jerry S | First ImpressionsThanks
Jacquelyn B | Overall ExperienceBEEN USING THEM FOR AWHILE NOW...LOVE THEM
Charnell p | Overall ExperienceGreat customer service and nice storage facilities
James M | Overall ExperienceGreat staff very helpful
Dexter A | Overall ExperienceBest customer service around!!! Great guy working the desk, friendly and knowledgeable.
Linda R | First ImpressionsAbsolutely great customer service!!
Tamera T | First ImpressionsThe worker was nice, polite and quick.
Seceana M | First ImpressionsSandy and Joe were such a pleasure to do business with. Always a warm smile and helping hand.
Tennita C | Overall ExperienceVery helpful and professional staff.
Dexter A | First ImpressionsGreat storage experience.
Sterling H | Overall ExperienceSandy and Joel are very nice professional people, always there to help me with any of my needs. I would highly recommend the U haul to anyone.
RANDY C | Overall ExperienceGreat service,
Dion R | First ImpressionsGreat understanding
frederick h | First ImpressionsSandy was very helpful and friendly she did a great job
Suvonia C | First ImpressionsGreat staff. Exceptional service. Will recommend them to any who ask.
Shannon S | First ImpressionsThe care takers at this particular location are the best in the business. If they could be cloned for other locations you guys would experience major business increases.
victor m | Overall ExperienceSandy and Joe are always very helpful! Thanks guys I appreciate the service over the years! Only moved out due to relocating but I’ve been a happy customer at the Granville location for many years
Ronald S | Overall ExperienceJoe and Sandy are wonderful. I have used their location several times over the past years when I needed to store my belongings and would go back if I need storage again.
misty j | Overall ExperienceNeed to hire a person like me
Randy H | First ImpressionsVery nice and informative. Sandy was pleasant to work with.
Chappelle R | First ImpressionsJoe and sandy are assets to this company. I wish they were my employees. They’re professional helpful, the place is clean and ran correctly. By far the best uhaul and storage experience i ever had.
TAVIS B | Overall ExperienceI 'd would recommend this U-Haul Storage Facility to friends.
Celestine L | Overall ExperienceVery helpful. Got done in a timely manner and they were so tidy. Would recommend this place to anyone else. Very outgoing people great personalities. Thanks for the Hard work it's very appreciated
Demetres H | ReservationVery friendly and helpful folks!
yvonne b | Overall ExperienceYou guys were awesome throughout my entire stay !!!!! Would definitely recommend this location
shamonica c | Overall ExperienceNice staff
Trayana C | Overall ExperienceWonderful staff!!!
Christine G | Overall Experiencejust to do the things you are doing , great service.
Jimmie G | Overall ExperienceNo comments
MELISSA A | Overall ExperienceFriendly and helpful
Chari S | Overall Experience