One of the 2 lights wasn’t working while the guy said ok 100% not from my truck bcz i did test it
EMRAN ECustomer Reviews for U-Haul Moving & Storage of Greece
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very happy - Smooth transaction
DENNIS KThe customer service at Greece location was amazing Drop off at Hamlin was easy
Lynnette TRemember to give the customer everything they ordered. I did not receive the packing blankets.
John PThere is gentle men I deal with there ecellent employees
DOUGLAS Pa bit faster response to the "Return Lane". I returned my trailer rental, parked in the "Return Here" lane. I waited 3-5 minutes, then went into the shop to find someone to take my trailer return
RANDOLPH DVery satisfied
Dennis KAlways a pleasure to do business with this location Jeff is a great manager
ERIC LTrailer was just what we needed. Staff was very helpful with getting it hooked up, much appreciated!
DAVID PJeff was great! Easy from reservation to drop off! Tyvm Jeff.
JASON SSo polite and a pleasure to work with. Will be the first choice from now on.
VINCENT MCustomer service was horrible the lady was very nasty and she yelled at my father I really will never use u haul again
VIOLA JGreat job , even on Sunday
Matthew MVery helpful staff
DAVID CThe truck needs to be mechanically checked on
QWANNITA THighly unprofessional and extremely disorganized. They did not put my equipment in the truck that I rented. The inside of the truck was dirty. they did not have the trailer that they rented me online in stock. I would highly recommend not using this location ever.
Scott CThe light in the tow dolly went out. Both. Passenger side on the way down to PA. And driver side on the way back up. Other than that great experience. Will rent again
Adrion Snone
DONALD AGreat Service, will use again.
RODNEY PI've used this U-Haul location several times. They have always been friendly and helpful to work with!! This time was the same. The gentleman at the counter was very helpful and courteous in regards to my bad hearing. Truck was great. All other staff I dealt with were courteous and nice. Would definitely recommend this location!
LINDA LMade my order over the phone. Filled out my paperwork online went to pick up my truck. Simple no fuss.
Joseph CProvide some tie off rope to secure the load from siding all over.
Lawrence MIt would be great if when you picked up the truck it were full of gas and then ask everyone to return the truck full. It's inconvenient to pick up a truck and then have to go straight to a gas station before you can begin a move. Other than that this location is excellent.
Stephen Sgreat selection as well as customer service at pick-up.
KENT AI wasn't aware that I'd get charged an additional fee for returning the truck later than expected. I wish they would specify on the website that there will be additional fees.
Mindy FHave the truck you ask for . And make sure the gas measures are the same as paper receipt and email are the same so you don't over charge
PETER FI left a pair of sunglasses in the cup holder. I went back and was told they weren’t in the truck. I don’t like being lied too. They scored a nice pair of oakleys. My next contact will be the corporate office. It’s too bad you guys employ people like this.
Frank BI was very happy with customer service from when I picked up the vehicle to when I returned it.
PAUL FWell organized and easy truck rental and return using phone and app. No waiting in line but staff very quick to help with the 1 question I had, very courteous. Recommended.
Christopher DNot the cleanest place
Keri SThis team is friendly, but efficient and a pleasure to do business with.
JOHN Gfix broken mirrors before you rent out the equipment, also credit the bill when customer returns the truck with OBVIOUSLY more gas than was given!!!!!!!!!!!!!!!!
SAMUEL LVery pleasant & professional. I rented trucks 3 times & I had a Wonderful Experience. They had everything I need.
GRACE RThe van drivers area was dirty but since this was my first time renting a uhaul my standards might be off. Overall great experience! The staff at the location were super friendly and helpful. I would definitely give them 5 stars!
NADINE MWorst expiriance ever.
MICHAEL CGreat customer service. Friendly helpful staff.
PHILIP LEmployees were very friendly and professional no wait time, couldn’t have had a better experience thank you for your kindness
DEBORAH AEverything went great
RICHARD AI am upset that I did order moving pads but never ended up needing them but was still charged for them. Pkg was never opened
LORI LVery attentive and helpful, quick and easy return.
Mike WThis was one of the WORST experiences I had with u-haul and it was once my favorite location. Was… I’m about good, professional customer service. That it wasn’t with the exception of Robert G. Story: I reserved a caravan with a credit card. Once I arrived I wanted to used a different card. That card processed as a “debit” card. Due to that, I was told that I needed to put a hold of $100 on that card. That information is not specified on the website. AND IT SHOULD BE! Robert’s co-worker was very rude and nonchalant about my situation/conversation with Robert G. Robert G. explained “the policy”; however, like I said this should have been noted. Robert G. brought the moving truck up; however, I didn’t have a walk around. Got to my location to move, there wasn’t a ramp in the the truck. So, that made my moving very difficult and longer than what we had anticipated. I was not happy 😡 Poor customer service, no ramp…. I won’t be going back to that location!
DENISE FI always rent from here! Never an issue...
JASON MFast friendly knowledgeable service
JOSE LThey put a hold on my card for some reason and they still have a hold on it. So essentially they are just holding my money for no reason and I already paid for it in full fuck this place
STEVEN NVery good, efficient and prompt service. No complaints at all.
MELODY BI specifically told whoever I spoke to when I called that I needed the 5x8 cargo trailer with the ramp door and I was guaranteed that it was available at this location but once again it was not. Then I returned the trailer about 3 hours late (due to weather conditions) and was charged for an entire extra day. Which I thought was BS because of the whole being lied to thing.
BRIAN RFriendly, knowledgeable, efficient staff!
MANISH DDecrease the price of mileage if possible and double down on out of town prices but good service, I will always used and recommend U-HAUL for moving purposes.
DESTA DAgain , the online experience is terrible
Mitchell vThe service was absolutely fantastic in regard to personnel serving on site. I had a most difficult time making my reservatiin due to a computer glitch that knocked me out of online check in. Every time I inserted my license picture it went to a cart is empty message. Finally spoke to someone by phone that indicated I reserved three trucks for the same time period. NOT RIGHT. I kept trying to online check in and got multiple reserves instead needs to be fixed.
THOMAS RPut the dolly where it has to go and nit rolling around in the back of the truck
SHAWNA MThe electric door could use some work. It malfunctions often, with it not being able to close all the way, leaving a gap between the door and the ground. However, my biggest complaint would be that the designated customer parking spots in front of the storage units' portion of the building are constantly filled with trucks and/or trailers, including the designated spot directly in front of the door. It is very inconvenient when trying to load or unload items and the renter has to park someplace in the lot. If you are going to advertise and have signs for designated parking for the storage units, they should be kept available for use by the renters.
Sean T | Overall ExperienceOne of the best experiences I’ve ever had with U-Haul
Joyce R | Overall ExperienceThe woman her name started with. C and Mike were amazing. They were right on it and made my challenging situation right.
Nadlyn K | Online Move InThe 2 gentlemen working Saturday & Sunday were Awesome very helpful
alexis b | First ImpressionsGreat people. Offered a lot of help when you needed it.
Justin H | Overall ExperienceGreat customer service, very nice and helpful!
Carly M | First ImpressionsGreat place to have your things
Lequitta S | First ImpressionsGreat experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!
Tony C | Overall ExperienceGreat experience
Tony C | First ImpressionsStaff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use
PAUL S | First ImpressionsWhile calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise
Lucretia S | First ImpressionsExcellent service and friendly!
Jean D | First ImpressionsThe employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.
Courtney D | Online Move InGood location, GREAT staff! Definitely would use again if I required storage.
Laurie F | Overall ExperienceGood facility and staff.
PEARCEW S | Overall ExperienceRental costs are a little on the high side for me right now!
Jodi C | Overall ExperienceWe were very satisfied with our storage unit and experience with U-haul.
leeanne w | Overall ExperienceThe rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.
DORSEY S | Overall ExperienceKnowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.
Alan S | First ImpressionsI moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.
Renee M | Overall ExperienceReally great customer service!!
patricia b | First ImpressionsStaff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)
Mary Y | Overall ExperienceThank you
Addie W | Overall ExperienceNa
Amir B | Overall ExperienceChecking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c
ANNE R | Overall Experience