The staff at this location were very professional and helpful with both the pickup and drop off process. They made my experience very pleasant. The truck was ready when I arrived although it was an older model with 115k miles, it ran well during my two day move. The only issue I had with the whole experience was trying to use the Uhaul digital checkout. I was never able to take pictures of my drivers license nor the truck and upload with the Uhaul links as requested. The staff member had to use their phone to process my license and I just took pictures of the truck with my phone to save for before and after rental verification. Outside of this it was a great experience.
THOMAS SCustomer Reviews for U-Haul Moving & Storage of Guntersville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everybody was very nice and very helpful
ALEXANDER BMy daughter and I rented a storage room on line with a one month free option. When we went to the facility the Man in charge told us there was an issue with the room so he redid the request himself and gave us the one month free option. The second month we checked out before a third month would be charged on our account. My credit card showed we were being billed for two units. The Man in charge who changed our order obviously never cancelled the original on line order. I was told we could not get a refund for the mistake as the Manager in office that day we checked out had already cancelled out our account. So we paid for a second room we knew nothing about and lost over $100. Not happy with UHaul at all as we were told no way to put in claim for the second room we knew nothing about.
JOAN O | Overall ExperienceThey were great
STEPHANIE OThat's was amazing, thank you u-haul for this experience.
MINATHA FGreat and easy experience
CHARLES WIt was an absolutely amazing experience for me. The staff was super helpful, super courteous. The facility was nice clean and secure. I would recommend this place to anyone.
jennifer o | Overall ExperienceNothing that I can think of- All of the folks from the Manager to your people behind the desk were very helpful and courteous- it is a pleasure to do business with people who treat you with respect and willing to help with anything you need. This is in reference to the facility in Guntersville Alabama. Great bunch of people.
JERRY CGreat staff at this location and very helpful
NATHANIEL DThe woman working the office was amazing thank you again
Terri G | Online Move InThe U-Haul associates were very helpful at pick-up and loading which was very much appreciated. The Manager coordinated the reservation with no issues, Same at the drop-off location. Very pleasant rental experience.
JAMES WEveryone was friendly at pickup and drop off.
KERRY VNot charge for another day, broke down and was only an hour late.
MELINDA WGood people
YOSWALD G | Overall ExperienceGet your trucks up great running conditions
MARTY HLittle easier to order online
FREEMAN FEveryone I talked with was courteous, knowledgeable and helpful. I would go back and recommend Uhaul to others
JAMES WMy experience was excellent. No suggestions for improvement. Keep going!!
David CThe staff was very helpful and courteous. I will recommend this facility.
Charles H | Overall ExperienceTook payment off a debit card that was not authorized after overcharging for a trip with miles that were impossible to maintain and only had the truck for half a day. Will never use UHual again !!!
Heather Teverything was fine, friendly and well maintained no problems whatsoever I would recommend to anyone I'll be back
ALAN HI would absolutely recommend U-Haul to anyone who needs this type of service. I had a wonderful experience with them. They are on top of their game and very helpful. Very easy to communicate and work with the staff. Fantastic experience.
Glenn FDustin was absolutely fantastic help !
KAYLA GThe service was above and beyond. The staff were very friendly, welcoming and helpful.
WILBERT D | First ImpressionsThe staff at the Guntersville location is very friendly and helpful.
Shawn B | Online Move InI rented the dolly got home and realized I couldn’t use the dolly like I thought. So I called and tried to get a refund. I was told no. So I brought the dolly back literally 3 hours after renting. It was unfortunate that couldn’t get at least a partial refund
ETHAN FThe lady and manager guy who helped me were extremely kind and helpful!
CULLYN STruck I rented was very old with 123k miles on it, loose steering and little shock absorber function. The engine ran well; transmission was fair. The left front headlight worked off and on--mostly off so I could not do any moving/driving in Atlanta after sunset. Would recommend for local use only if desire is to keep it in the fleet. I rented for a weekend trip to Atlanta--about 450 total miles. Next time I will ask to see what vehicle is available before I sign the contract. People were friendly, just did not like the equipment given. I even went the day before rental to get the paperwork done-but still received oldest vehicle in that size (10' truck).
CHARLES LDustin did a fantastic job of showing me how to access the storage facility.
MELISSA C | First ImpressionsAlicia at the Albertville Alabama location is amazing. She is friendly and gets right to the point. Very fast and efficient.
HANNAH H | Online Move InAlisha Maples was very helpful and friendly in the whole process. I have already recommended this store to friends.
Larry W | Overall ExperienceVery good management at this location, helpful, knows her store equipment well, is professional & friendly. The motorcycle trailer was in good condition & made a 11 hour drive without a problem.
STEPHEN BThe right front corner of the moving compartment leaked water very badly. Many of my boxes were saturated. I hade to empty them and put a lot of the items in my storage locker loose. The engine was misfiring and the check engine light was on from the moment I picked up the truck.the staff was great.
FRANCISCO SThe staff is super friendly and always had a smile on their face when I came in. They were always in a good mood... Would definitely recommend anybody using this place. Super clean and well maintained.
James A | Overall ExperienceThe vehicle was not reserved at the location causing a half day delay and a different pickup location. This resulted in my having to load alone instead of with help. The attendant promised meanextra dayto compensate. That only pertained to the car trailer instead of both the truck and trailer.
CLIFFORD QNothing the staff was very professional and the turn in process went great
MARK DI moved out of my unit’s on July 11th and notified staff the same day. A month later I am still getting charged. I had to call 3 separate times to try to get them to inspect and close out my unit, each time they only said they were short staffed and would take care of it which they never did. I would not recommend this place.
RONDA R | Overall ExperienceHas to be the best U Haul experience I have ever had!
JEFFERY WIt's really clean and convenient, and the guy was really nice and helpful.
JEAN J | First ImpressionsAmazing facility. We were very impressed with the well maintained lot and every single staff member was knowledgeable and professional. We had a seamless rental return and felt confident leaving that everything was handled. Proud to have this location so close to home.
Carl MService was great. Only complaint is that I was charged for 120 miles and only drove 70. I was asked how many I would and I said 120, but was told if less there would be an adjustment made. It was not.
CHRISTOPHER HCharged me $50 for furniture pads that I paid for yet never received.
JACOB CThanks so much for the amazing service! The staff was awesome and I left laughing. Thanks for making our moving experience a little easier.
EMYLEIGH MEquipment was dirty. I couldn't see out the windshield and the cab was covered with dog and cat hair. The back of the truck was filthy with scraps from previous moves and dirt and dust. On a positive note, the staff was friendly during the pickup process. The facility grounds were well kept.
DOUGLAS DExcellent storage. Clean rooms , great access even in bad weather, friendly staff. We had 2 other similar units with another company in Huntsville and we moved our things out from there and to this uhaul as better price and more convenient. Very happy..recommending to others.
JOAN O | Overall ExperienceThere were so many furniture pads that we spent hours trying to manage where to put them when we were packing. They filled our garage, then our pods, then our garage, then the garage at the new house. I spent so much time dealing with furniture pads that I never want to see another furniture pad in my life. Other than the obscene amount of furniture pads, the containers were a convenient way for us to get packing early and take our time unloading a large amount of our belongings. The customer service reps and delivery driver were all excellent.
Patrick NVery organized and quick service.
JEFFERY AEverything went really good renting, picking up and returning the equipment. I’d like to thank William for his curtesy and kindness in making sure I got the right equipment for my needs. Awesome job!
WILLIAM AThis office was very helpful and courteous. Very efficient. Keep up the good work. Dustin did a great job. They just need to hire some more people.
JEFFERY ADustin was very nice and very people friendly. I was very happy with my rental. I look forward to it again from Uhaul in Guntersville.
RICKIE SNA - fantastic service from Alisha and Adam!
JAMES CThe facility is new and is very organized. It has everything you could possibly need for moving or storage. The customer service was exceptional. We rented a 6x12 trailer and William assisted us at pickup and at return. He was very professional and helpful. Thank you!
LAURIE FThe manager was terrific. Very helpful and extremely understanding. She was always very friendly and pleasant. Great employee, hang on to her.
janice l | Overall ExperienceThis location itself is amazing. The staff is amazing, knowledgeable and helpful BUT the U-Haul online platform has some work to do because of their lack of organization I had to push back my move 16 hours completely affecting my whole planned schedule. Days later and I’m so behind because of their mistakes. I was scheduled to pickup my moving truck Friday 7pm and did not receive a truck until Saturday 12pm at no fault to the location but of the online backend of uhauls management. I definitely will think twice before getting a U-Haul online in the future.
JUAN GNothing. The GM was really professional and nice. Well done.
ROBERT CThe team that met us were incredible!!!!
CRAIG CJacob was very helpful and friendly!
JENNIFER B | First ImpressionsVery clean, secure facility. Very helpful staff.
MARSHA G | First ImpressionsThe manager was friendly and very helpful!
JEFFREY C | First ImpressionsThe UHaul software is not good. I made a reservation online as I was going to pick up a vintage truck and it stated I needed a certain configuration due to the weight of the vehicle. When I went to pick up the vehicle/ trailer, I was told I needed a larger, more expensive moving van to tow the truck I was buying. The folks at the location were very nice and helpful. Uhaul corporation charges easy too much and now charges for every little thing that they can think of. If there's a next time, I'll go with a rollback instead of renting here.
RANDY PThe representative from this location went over the truck with me which is where we found the flat tire issue. He was very helpful. He apologized for the shape of the truck and someone not doing a walkaround/check from the dealer pick up (a representative).
CAMERON BVery efficient operation.
JOSEPH CAmazing service
DANIEL CVery pleased with the customer service. The units and truck were very clean. I would highly recommend your service
MARY B | First ImpressionsThe manager at this location , I believe her name is Alicia or something like that or Alyssa was great and very helpful. Thank you.
janice l | First ImpressionsDid not have my guaranteed rental had to settle for smaller rental. This was not fault of pick up location I made reservation online. Online message said rental was guaranteed or I would receive $50 which I did not get.
RODNEY PExcellent customer service from Alisha Maples! Very courteous and knowledgeable! Thank you!
ANTHONY DI don't know of any action that is needed to improve my experience. The people were very helpful and the equipment did exactly what I needed it to do.
WILLIAM MWas told I could return the car dolly early for half price when I dropped it off. After waiting a week for the refund customer support told me they don't do refunds.
Shannon SMuy buen servicio nada más que anexar
WILMER AMy 1st experience with renting from this place and it was a Sunday and it took a very long time to complete registering. Then after I returned the next day it wasn't put into the computer properly which caused a huge headache when turning it in. How does someone put the equipment i was renting on someone else's. This should not have happened. If I wasn't in such a hurry I would have asked for compensation for that rental.
ERIN RThe 2nd piece of equipment i rented the process was smooth.
ERIN RVery Satisfied!
TORRY C | Overall ExperienceExcellent facilities! The implemented safety protocols are outstanding! 100% recommend!
CHARLES E | First ImpressionsAlisha was AMAZING!
Charles B | First ImpressionsThe stuff was very nice and friendly and helpful I felt very comfortable with you them I will recommend them to all my friends cuz there ain't to many places that you can go to today that are this way and I want to thank them for making it that way
Arthur L | Online Move InWould use again
Deborah W | First ImpressionsGreat service and a great storage facility. Brad, Alisha, and Josi were awesome to work with. The storage facility is very clean and convenient they also have very up-to-date security features that give you peace of mind about storing your items there as well as make you feel comfortable when visiting. This facility is a great addition to Albertville.
CALEB L | First Impressions