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DAVID PCustomer Reviews for U-Haul Moving & Storage of Hialeah
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo bien gracias
Jose R | Overall ExperienceI and other 8 customers have to wait more of 30 minutes because nobody was in the office and they were inside the office. The trailer had some blanket inside and the left rear light was not working properly
OSCAR CExcelente servicio por parte de los trabajadores 💪🏻
ANGEL MVery helpful and friendly, thank you so much
FREDY PDrivers seat is reclined too much, needs to be adjustable.
LINN OGreat and friendly service.
DAVID Cyoung and attentive staff
ANDRES BTodo bien
ERNESTO R | Overall ExperienceIs excellent like that
MICHEL RFast service employees did not waste time helped to get me in and out quickly
RAUL PDisinterested staff at this location, watching MMA on phone while assisting me, didn’t have my reservation then found it, didn’t see the upgrade I was given tried to charge me full price, gave me a trailer that wasn’t on the lot. Absolutely terrible customer service in that store the two times I have used it
WILLIAM HThe young man who attended me was awesome so help fill
JESSE FEstupendo
GERARDO Mleave the truck with more gas
ROBERTO VSince day one . everything was smooth and fast , I highly recommend this place
ARIEL RStaff very attentive and professional.
RAUL RGreat and Excellent team service…Thanks.
ARIEL GThe return/drop-off event was very easy and smooth, in fact, the employee who handled my return was very professional, dedicated and helpful.
ALLAMO MMuy buena atención y limpieza
JUAN P | First ImpressionsExcellent
JUAN VVery friendly staff and they would go out of their way to please. Their customers very clean location equipment and excellent condition. This is the spot to go to.
CARLOS FFind another storage please don’t use this location
Nautica T | Overall ExperienceJóvenes serviciales hay en este U-Haul
ANDRES BCustomer service attitude needs to be improved
ALAIN P5 star
JONATHAN CAlex was amazing and very professional
Deris CPlease have more equipment available to avoid log wait times for customers
NIURKA PTrailer had been previously used to haul construction debris and had not been cleaned well.
PEDRO DThe guy who hooked up the trailer was very professional and courteous.
SANDRA Dexcellent experience
IRALDO FThe agent who helped me was not courteous from the beginning. They should have employees who are willing to serve the customer well from the beginning.
ROBERTO FThe app worked very well for the drop off.
Maite MTry to clean more truck or van before pick up
CARLOS BVery professional and friendly staff.
LUIS MEasy. competent personnel
ERIC CIt's a nice place to do business. Well located, clean facilities specially bathrooms. The guys taking care of customers were always ready to please us. Highly recommended.
MIGUEL MEverytjing Wash Good !!!!
FRANCISCO R | First ImpressionsHave better workers that care about your trucks
SANDRA HThe staff is very welcoming and helpful
PETER MBuen servicio en buen estado
JOSE GMuy buena
YANEXYS V | First ImpressionsMejor forma de tratar a las personas 🫶🏻 todos merecemos respeto
JESSERIL AExcelente atención al cliente
SILVESTRE CThis location has everything you need for moving or transport anything. Check in and check out was very quick
ALEJANDRO GGreat!
Dina RRecommend 💯 %
RAFAEL TExcellent customer service and great experience. Easy rental, great price, well-maintained vehicle, friendly and courteous team, and easy return.
MARCIA CBuen servicio y me fue muy útil
LUIS SSuggest making a reservation either online or on the app which will expedite the process. The U-Haul team overall does a great job. Thanks.
REINALDO VThere customer service is getting worse by the day!
OSMAL SThe van smelled like a Marijuana delivery van. But everyone was very friendly. I alway come to this location due to,it always have plenty of vehicles.
MIGUEL HEverything went well
STEPHEN JUn excelente lugar y sus trabajadores muy amables .
ADRIAN IThanks ! It was a pleasure.
ENDERSON UGood service
MIGUEL PReservé el camión para las 5am en el lugar de Uhaul, luego a las 5:19 me envían un mensaje q no había camión para esa hora, pero tenía la actividad de la escuela de mi hija y ya no me daba tiempo salir a rentar otro. Por eso tuve q rentar a las 7am y eso atrasó todo lo que tenia planificado y perdí la hora de una reunión importante. Camión que no encendía por batería dañada. Me dejó en medio de la carretera más de 1h porque se apagó y no tenía como encenderlo hasta q alguien me prestó los cables y lo logramos encender. Más gasto de gasolina del normal porque no podía apagarlo porque sino, no encendía. Cabina sucia, vieja y mal cuidada. Trato bastante justo, con personas q no le importaba mucho nada o que les daba igual.
JOSE GPlace was cleaned and nice, guy who help us with the reservation was very nice also but at the moment of look and hook up the trailer we were treated bad for another guy that was not helpful at all. We think that we as client needed to be oriented how to handle the trailer cause we didn’t know how to do it.
ARGENIS MGood location
Vicente PAir seems to be either not on always or not working correctly. Very hot for climate controlled.
Jessica C | Overall ExperienceRecomendados al 100%, muy profesionales en atención al cliente
Jorge P | Overall ExperienceAndres was well informed and set us up quickly and made it so easy . Great friendly feeling , 10mins and we were all set. Thanks Andres
Joao P | First ImpressionsI had a real bad experience
MARIBEL F | Overall ExperienceBig miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e | Overall ExperienceThe girl that help ed was very polite
Zoila A | First ImpressionsExcelente servicio
WILMARY F | Overall ExperienceMy storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r | Overall ExperienceEverything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN B | Overall ExperienceExelente atención muy eficiente las multisoluciones
DEIVIS R | First ImpressionsEl personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S | Overall ExperienceMe gusto Mucho por eso me quede mucho tiempo
Ramon R | Overall Experiencecouple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c | Overall ExperienceEstán cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F | First ImpressionsMuy buena
MARLENE C | First ImpressionsRoaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R | Overall ExperienceGreat service at this location.
Miguel C | First ImpressionsAdel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V | First ImpressionsTodas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S | Overall ExperienceExcelente personal buen servicio Inglés & Español
Christian R | Overall ExperienceEl americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C | First ImpressionsEverything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A | Overall ExperienceAmazing service
Laura D | Overall ExperienceTodos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Y | First ImpressionsGracias la atencoin muy profecional
IRISLEIDY M | First ImpressionsThe unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS F | Overall ExperienceMe atendieron muy bien y rapido. Estoy muy agradecido
jorge l | Overall ExperienceWas very pleased with everything !
BRYANT G | Overall ExperienceI recommended to everyone , very clean , good services 🥰
Javier G | Overall ExperienceExcellent customer service. Very clean. Nice people.
pedro C | First ImpressionsI stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G | Overall ExperienceThank you.
EIREN R | Overall ExperienceMr Mambuca I can’t thank him enough for his help and kind words
Carmella L | Overall ExperienceJose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G | Overall ExperienceMy auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M | Overall ExperienceAdela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M | First ImpressionsThey took well care of my needs
Ramiro R | First ImpressionsComputer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P | First Impressionsgreat service
YANET M | Overall ExperienceGracias por tu ayuda Carla!!
Claudia P | First ImpressionsExcelente trabajo Carla!! Muchas gracias
Claudia P | Overall ExperienceNa
Claudia P | First ImpressionsN/A
CARMEN C | Overall ExperienceThank you for your help
Elizabeth G | Overall ExperienceThank you
Farid E | First ImpressionsWell served facility
Farid E | Overall ExperienceI had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c | Overall ExperienceThe service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia D | Overall ExperienceContracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H | First ImpressionsJose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v | First ImpressionsVery clean, secure, easy access and a very friendly and helpful staff.
Michael R | ReservationCarla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL W | Overall ExperienceN/a
Lissette A | Overall ExperienceVery pleasant people
Maritza T | Overall ExperienceUhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R | Overall ExperienceGreat service.
Miguel C | Overall ExperienceUhaul is an excellent storage facility
Guillermo E | Overall ExperienceStaff was nice and very helpful
Queen S | Overall ExperienceThanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
pablo c | Overall ExperienceGOOD SERVICES, KIND AND EDUCATED PEOPLE
BERFRAN W | Overall Experience