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Jorge CCustomer Reviews for U-Haul Moving & Storage of Hidalgo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sigantravajando así y unnpoco más
JESUS NExcelente personal
ANTONIO HExcelente servicio por parte del personal
ERIKA HThank you!
Lorian ENA
MARLON TEverything perfect
Kassandra BI’m being charged crazy extra fees
Monica FAll good no problem at all
MISAEL CMaybe train the poor guy at the front desk better?!?
ERNESTO B👍
ROSALIO Cvery professional and helpful great customer service.
FERNANDO GExcellent service. great prices
LUCAS SI arrived after hours, therefore had no interaction with the staff. The area was well lit which was very helpful.
ALAN GEverything is great at this location. Employee was informative, thoughtful and very helpful. .Thank you Uhaul.
GILBERTO CVery happy thank you
ROBERTO FThe girl that attended me, I hate to be this way, but she was either too distracted or I don't know what was wrong with her. She asked for the drop off location and I told her the city and name of the storage where I wanted to drop off the uhaul and she didn't seem to understand me. She asked for the zip code for the drop off location and I told her the zip code and she kept getting it wrong no matter how many times I repeated myself. Then, when I thought she finally got it right and she's about to ask me to sign, she goes over the rules and how and where I'm going to drop off the truck. She tells me a city way away from where I said and I told her that is not where I wanted to drop off the truck. She looks at me like I'm the one that made the mistake then says I can just fix it on the app. I couldn't fix it on the app, so I call and they say they'll try to fix it. Despite being very clear about the name of the storage and zip code, they STILL got it wrong!!! It was still not that bad of a location, but it really frustrated me how I was super clear many many times and they still couldn't get it right 🤦🏻♀️
MAIME FMore public lights at location
ABDON DKeep up the great service
THOMAS DGood
ROSA RWhen I’m made my reservation, I asked for a 10 foot truck at the location on West Griffin in Mission Texas. I was shocked when I received a notice on the day of rental that the location on West Griffin did not have the truck I ordered. I would have to go to the store on International Boulevard in Hidalgo to pick up my truck. This incurred our having to drive 15 miles one way to pick up the truck. Thank goodness that Isabel, the owner of the store in Hidalgo credited me with 30 free miles. Still, it was an inconvenience and somewhat deceitful in my opinion.
James GThe set up drop off location was closed . No one available. Several people there frustrated as well . I called another U-Haul location -Hidalgo Texas and they were able to helped me to dropped it . Great service . By the way another great lady very professional.
Pedro CNothing, keep hiring those amazing team workers, Specially, Isabel in the management department 👏👍!
annabel cExcelente
Benito CRelay to the customer, the side mirrors on the truck are set and none-movable.
ANTONIO CGreat service!!
Derek MMuy bien todo !
norma gOn 4/30/23 I showed up to pick up my reservation (#74193843) and it had been deleted. The employee showed me his screen and my reservation was not there despite the fact that I had confirmed by phone the previous day. By a miracle, another unit had been returned that morning and it was given to me. At this same location back on 2/5/23 I showed up to pick up reservation #74194336 and the place was closed because no one showed up to work. I forgot to claim the $50 for this cancelled reservation. The employees there are always very nice but something is seriously wrong with the reservation system.
Derek MExpand the parking area
Sharon BHidalgo staff make everything so smooth and easy.
Erick CVery personable and helpful employee. Location difficult after dark and google maps gives incorrect directions.
Larry RI only needed the truck for 3 days, but Uhaul made me pay for a minimum of 4. Why is this a policy?
Chris EExcellent customer service and very helpful and friendly staff.
Emerico EAll equipment was in very good condition and worked well
Anthony AExcellent customer service …
Joe FIt was scheduled to pick the truck up at location on 23rd Street in McAllen, TX at 10am. I called that morning at 9:00 am to see if I could pick it up earlier, instead I was told that the truck was not available to me there but I had to pick it up at U-Haul in Hidalgo City 7 miles south from where I live. When I was there the only one employee had to do the entire paperwork. Finally gave me the keys and found out the windshield had a crash of the size of a softball. He gave us another truck and another paperwork had to prepare. I lost 2 hours of my time in the entire process.
Ruben IExcelente Servicio!!
Jose AI am very happy with the service, first time that I found kind uhaul employees, they are very helpful all personal at that location are great persons, Thank you Thank you!!! I recommended 10000000% Really Happy with the service. Congratulations for the great service and great employees in the Hidalgo Location.
Leonor CThe trailer lost a wheel in traffic. I think the wheel locked up from overheating due to possible lack of maintenance. Roadside assistance did an excellent job getting me settled and back on the road.
GLADYS FEl equipo 4s confiable
FRANCISCO Vgood
JUAN GNever received a confirmation on the location so I had to travel to different offices.
REYNALDO CLocation on Google maps to be found easier and the exact location.
Elizabeth DCustomer service was efficient and helpful but the equipment left much to be desired.
GEORGE AKeep up the good work!
Marcos S