Customer Reviews for U-Haul Moving & Storage of Hiram Clarke

Rating:

4.0

I stayed in the unit for 7-8 days, then I moved out. I immediately went to the office to acknowledge my MOVE OUT and asked any potential REBATE or REFUND . I was never responded to

Rating:

3.0

There is no one at the Hiram Clarke location. S. Main location was very accommodating.

Rating:

5.0

I had no problems just hate can’t get my two weeks reimbursed

Rating:

5.0

I really really recommend this facility to anyone. The staff and CEO Mr Shaun is a great man. I would like to say to you’ll thanks so much for all the things you’ll did for me at the time of need for me. I really appreciate it. again thank you thank you. UHAUL. Thanks. Deangelo Wilson

Rating:

1.0

I forgot the guy name but he is very rude. He’s a supervisor I was the supervisor on Sunday. That’s what he said and he said I hit one of your vehicles and I hit one of your vehicles. He waited till four hours to come at me. I’ve been having problems day one with him if I gotta do any kind of business with y’all again. I need him to have a better customer service. He is very horrible and I will not do business with you long as he work with y’all and more people I’m telling about it.

Rating:

5.0

NA

Rating:

5.0

This was really a great experience and well maintained area. I felt safe even when I had to go after hours to the storage. I would recommend and use again.

Rating:

5.0

It was fine just didn’t need it no more

Rating:

5.0

Great SERVICE 😊

Rating:

5.0

I was so pleased with the employee I am wanting to get Ata job there myself working frin 5P m to 10P.M THE ONLY HOURS I CAN GANDLE WHIL I'M IN SXHIOK

Rating:

3.0

The online instructions were not clear to visit the customer Service Center on Main St to check in. I did find my unit using the online map. I was supposed to receive a feee lock but none was provided, so I had to purchase one

Rating:

5.0

Htown

Rating:

1.0

The managers employee/friend placed her hands on me at that facility police was called and I will sue Uhaul soon I tried contacting her manager and Uhaul!

Rating:

5.0

Kyle was excellent. Moving is already super frustrating and he made this portion of the logistics easier. Truly a blessing

Rating:

4.0

Very clean and neat. The access system want working for about 5 minutes. It locked me out and the system said access denied. Finally came back on. We tried texting the Number given and the only reply was a question mark.

Rating:

3.0

Better communication with the staff.

Rating:

5.0

I want to recommend uhaul to anyone who's going to relocate for a number of reasons. This is just based on our experience. 1. I was able to reserve a truck and pay via their phone app. The app was easy to use. 2. When I picked up the truck from Hereford Texas, the lady was very attentive to all my queries. She helped me with all the procedures. 3. They gave me one month free storage rental. 4. I've noticed their vehicles are being upgraded(new). 5. Amanda, Cayne and the other lady were so easy to talk to. They provided a very good service. The uhaul office is 10621 S Main Street, Houston Texas. Thank you so much uhaul!

Rating:

5.0

Somewhat better that family dealing with them were a pleasure 🙏 ☺️ 😊

Rating:

5.0

The mgr has excellent customer service..

Rating:

5.0

Clean and cool

Rating:

3.0

Ever since the new people took over I can't get a message to them or a phone call and they don't call back pretty pitiful

Rating:

4.0

Very nice and friendly staff

Rating:

3.0

The staff were very professional and helpful

Rating:

1.0

I will never rent with ur company I will tell everyone how mis managed & miss handled u all are. How u lie about ur units & prices. Never answer ur phones, ur people never help just make excuses. So they don't have to wk. U all are a lousy company.

Rating:

4.0

The manager was very polite and courteous when interacting with me.

Rating:

5.0

I like the facility security setup.

Rating:

1.0

As a long time storage occupant of Space City Self Storage, I experienced a relatively smooth transition with Amanda Brown and her UHAUL team taking over.several months ago. I highly recommend this location. Although I recently moved out of my smaller unit, I will be back every time the need arises.😇

Rating:

5.0

Amanda Brown was pleasant and very professional. She handled the phone as well as the clients in her presence. Thank you Ms. Brown.

Rating:

5.0

Excellent service

Rating:

5.0

Nice place

Rating:

5.0

Amanda Brown was awesome

Rating:

1.0

Just horrible!! My storage had been tampered the staff didn’t care at all didn’t watch the tapes back don’t recommend

Rating:

5.0

Very helpful

Rating:

2.0

No onsite staff made dealing with issues very difficult and time consuming.

Rating:

1.0

Had two call twice to I’ve out of my unit.

Rating:

5.0

Moving can be stressful and thankfully the process was easy and stress free. Wish there were more people like Amanda to help make moving easier. Great communication and customer service!

Rating:

1.0

Waited hours just to be told that someone is already in the storage that i reserved and had to get moved to a different one. No one could give complete answers

Rating:

2.0

When the storage was Space City you could reach someone in The office and your bill was always accurate. But since it changed to uhaul l the two times I interacted with the office in person they were rude and couldn’t provide information about the bill. Also when uhaul reps call they are very rude to the point where they hang up in your face for informing them accurate information. I would not recommend this facility now due to horrible customer service.

Rating:

1.0

I made a one way reservation from Louisiana to Texas, but reservations sent me to an unmanned station, on Saturday so I had my movers meet me there, but no one was there, so I had to pay them for their time and when I called back, they told me they opened at 7:30 Sunday morning, again no one there, so I called the number on the door and was told it was a unmanned station and to go to the Main Street location by then my movers had another job and I still had to pay them again for coming back and waiting, one hundred dollars each time, do to the misinformation of the reservation agents.

Rating:

1.0

I was not notified you guys bouht the property. I only found out AFTER my payment to Space City Storage was RETURNED. I had to pay in person because you FAILED to re-direct activity on Space City Storage's payment site. Then I was called saying I had not paid. I have paid this bill TWICE. Now I recieved a letter saying I had not paid and a message here that I was being charged $15.00 for being late. The phone number on your letter is the OLD SPACE CITY STORAGE phone number that does not work. I need to know how many days late I can be before I get a $15.00 charge because you are not open every day 24 hours. PLEASE UPDATE YOUR PHONE NUMBER ON YOUR LETTERS SO I CAN TALK TO A HUMAN BEING WHEN THERE IS AN ISSUE. TRY TO FIGURE OUT YOUR PAYMENT SYSTEM BEFORE CALLING ME OR SENDING ME LETTERS THAT SAY I HAVE NOT PAID STOP WASTING MY TIME WHEN YOU OBVIOUSLY DO NOT KNOW WHAT YOU OING.

Rating:

1.0

Bate and switch. Nothing but lies from all involved. Smiles, then knife 🔪 in back. Don't believe not one word of it. I kept my part of the bargain, they did not. Call BBB when they do you wrong.

Rating:

3.0

I've have not had my issue Address. Uhual recently acquired Space City Self Storage and my rate increased.

Rating:

5.0

the manager in the office yesterday was very friendly and helpful!

Rating:

5.0

Be Blessed 🙏🏽

Rating:

4.0

I am happy that the office will be open during business hours.

Rating:

3.0

Good

Rating:

4.0

The people that work there was nice me all the time.