Takaia Smith on Sun May 11th had figured all of our problems with our stored contains. She went above and beyond more than anyone else to licate our containers and provide us with proff that our containers were in storage andready for us to pickup and unload to our destination. She was our go to person for all the correct answers.
paul rCustomer Reviews for U-Haul Moving & Storage of Jackson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rep was very friendly.
LISA GGreat experience. I reserved the trailer in advance and returned it on time. Very quick pickup and return process.
BARRY HFloor of the unit was not clean
Stella W | Online Move InCrew did great!
JASON MThe associate helping me was new and still training - any question I asked she had to get help with, which I completely understand. However, the only other associate in the building was also helping someone else and it seemed like I was an inconvenience. The rental pricing was not explained to me and I was charged an entire days rental for 2.5 hours. It was my understanding that return times are stated and charged accordingly, however that was not the case with this rental. Please make sure the customer understands the charges before leaving - $30 went to $90 really quickly.
MEGHAN OThe signage at the site was confusing and it was not obvious what door to enter, and when I did enter the right room, the desk was in the back and not visible from the entrance, and all employees were huddled back there. In fact, I heard them before I saw them. Not sure what to suggest as a remedy for this, but you asked :-)
DANIEL EI had to wait 30 min to get connected after paying
LISSA DThe young lady taking care of my order messed it up several times. Additionally, she wrote down the wrong trailer number which was noted when I turned it in at Decaturville, TN. Furthermore, I did not get my $60 deposit back!
RICKY AThe staff was very friendly and helpful. They had in stock the towing supplies I needed and at a fair price. I will use this location for all my future moving needs.
John WGreat staff and great to work with. Explain in detail the contacts, etc.
KEITH KThe exiting door did not work and it was hard to unpack the storage because I had to hold the door while trying to push the cart, but other than that, everything was great
Ericka d | Overall ExperienceThe facility was great. Clean and easily accessible. The staff was always courteous and helpful. Recommend to anyone needing secure storage.
James B | Overall ExperienceAttendant was kind and knowledgeable. Even when I hadn’t checked in online. She walked me thru it with patience. Truck was a little old but got the job done!
STEPHANI HI didn't get to go in but I was able to speak to customer service. It was after hours when I returned the truck.
cheryl pAll was done quick and efficiently.
JAMES BBe more knowledgeable of different proces
CONNIE RTrailer floor was wet.
MARK SThank you for the ability to leave a review because I was going to call corporate. This locations’ employees has the WORST WORST WORST attitudes I have seen at a facility and is ruining UHaul. You may want to do training, I was treated poorly and I will NEVER again utilize UHaul storage services or recommend to ANYONE due to the terrible customer service and my experience at this location.
hailey d | Overall ExperienceNo problems
LARRY HHave the mileage of the truck logged into the system from the last customer so that there's no discrepancy with the mileage when the next customer drops it back off for inspection....
VAKENO Wthe truck was blocked in by other trucks. It was a real distance from the office, and I am on a cane, so had to go back to building and get them to move other trucks so i could get the one i rented out. First he had to go to truck get ID# then all the way back to truck to move it. They i was left with photographing the truck and uploading photos. I was kicked off the app before i could finish, app was very difficult to work. so it took over 20 minutes before i could even get out of parking lot. The door to the truck would not close properly, so there was wind coming through the door it created a huge noise of air coming through the drivers door. the drive itself was rough and jerky. IT IS NOW 3 DAYS LATER and my credit card still has not been reimbursed for the extra charges. I did return the truck with proper gas and offered slip as proof, was told it was not needed. when i returned the truck there was 5 vehicles waiting to be checked in before me. I rented from Jackson TN.
LINDA Si say average because all was good except the fuel. i got charged just under $30.00 for fuel but i left more fuel in it than it had in it when i picked it up. i barely had enough to get thru Jackson
WILLIAM HNothing every thing was great! Worker was very nice and helpful?
SANDRA CFast easy convenient pick up and drop off. Staff was very helpful and respectful
NEKIA GThis site was very helpful and friendly. I didn't really have to get out of my truck and the man was so nice.
Ferris AHave cleaner trucks and nicer staff. I will never rent from this location again.
Geraldine HRefunds and holds are ridiculous and take too long to release.
Kiera W | Overall ExperienceGreat experience!
MICHAEL MJohn, in particular, provided excellent service and made sure we understood how to use our storage room. The entire staff was kind, considerate, and thoughtful concerning our needs following a family home fire. Thank you!
DAVID HThis is the second time I have had to use this facility. Too be honest as long as the price remains reasonable I will continue to use this facility. I have never had an issues with the facility or the staff. I would highly recommend
angy s | Overall ExperienceThe in town price to rent the vehicle was 3 times as much at check in…. Mileage should not be charged for in town usage.. was not happy with the long wait time at check in
STEVEN NIt took them maybe 5 minutes to greet me. The customer service was subpar. They seemed irritated that there was customers.
TANIYA BHad to call three times to make sure my return was logged in. Finally the lady came back on the phone and told me it was. She was very unpleasant about it. I will not use this location again.
Scotty WThe staff was very polite and helpful.
Moneek D | First ImpressionsEasy return set up and excellent service
PATILE UStaff didn't communicate in reference to check out policies and procedures.
Darryl C | Overall ExperienceThe trailer was a bit aged, but was fine; all safety parts were there-tire straps, chains, etc. Employee helped hook it up and check brake lights and blikers.
RACHEL SHadn’t received my money from return, still angry about that.
Kiera WMy experience was fair, my items were secure. I did not agree on the price for the small space I had. Used the storage for about 3 months.
Chenoa B | Overall ExperienceMy recommendation comes with a caveat. This location has a great variety of vehicles available, and the cargo van I rented had under 200 miles on it, so it was very clean. Unfortunately, the service was less than friendly from the lady working the counter. It was condescending at best. We also had issues with fuel and fuel charges. Those were fairly resolved by the manager after a few days, and he was very nice. All said, I recommend the location by giving them the benefit of the doubt.
RICHARD MThank ya. Save us a lot of time and money
ALEXANDER JThank you for keeping and caring for our items during the last few years. We are appreciative of all of your professionalism and are thankful that you had our items safe. Would recommend your facility, clean, courteous, etc., to others in the future.
Alisa D | Overall ExperienceStaff on 1.12.25 had the attitude that I was bothering them and it was chore to wait on me. When I had a question about the vehicle, I was met with an eye roll and she (manager?) commented to the other employee “go see what he wants”. That employee (seemed like a trainee?) was very nice and helpful.
Scott RReturned during normal operating hours. Never saw a UHAUL employee Had to handle return as an after hours return. Pitiful.
JAMES SI reserved the trailer online like I have done on no less than 6 other occasions. Uhaul had my driver's license front and back, credit card, and a selfie. The trailers sit outside unsecured all day and night yet you have to verify my "emergency contact" before I could rent the trailer one way. I have never had to provide let alone verify an emergency contact while renting from uhaul. I definitely feel my race was the reason for this request.
ELVERT CGreat service
CARY WThe trick was filthy. It had spilled coke all in the cab, console, steering wheel. The trailer had lights out on the drivers side. It was a very disappointing rental.
DAVID JThe only downside is the facility kept raising the rent each year until it became unsustainable to continue renting.
david j | Overall ExperienceVery impressive with your service 👍🏽
EUGENE CThe advertisement of $xxxx per day is extremely misleading. It doesn’t even mention the charge doesn’t include mileage charges which, even for a local move, ended costing twice the advertised price. It results in false advertising.
THOMAS CRenting the dolley was quick and easy , and it performed it's job as it should.
TERRY WMake the person providing service know customer service. It’s like small town small mind.
SHAUNA SThe rental process was easy and convenient. The original unit I was suppose to be in was a mess and had water leaking from the roof and thank goodness there was a bigger unit available that was closer to the loading and unloading bays. When I ended my rental, I was called asking if I was still using the first smaller unit and then I received a bill to pay for a month that I did not use.
Tori J | Overall ExperienceSo far, this has been a great experience! The staff was very helpful and informative during my visit to the site. He explained everything to me, and made sure I understood everything. The facilities are super nice and clean. I really love having the garage to load and unload! It was raining last night when I took my first load to my unit, so having that cover was awesome!! My family came to help me unload, and they were very impressed with the facilities! I think you're going to have some more new customers! I'll definitely recommend to others.
Tonya M | First ImpressionsAlyssa was very nice and helpful! She made the process so easy and convenient.
KHADIJA H | First ImpressionsCannot think of any improvements. Staff has always been Friendly and couteous.
MICHAEL DCustomer service is rude. I'm appalled that a customer has to do most of the work to rent a truck...upload your own id ( had issue getting it to upload and rep had fit when she had to scan it)..confirm mileage, gas, take pics of truck to show condition....would think that was your job, just like enterprise or car rental places walk around with you! Never more than 1 person around if even 1. When I'm renting I need to get on the road not waste 20 minutes of my rental time! Also truck had dolly in truck attached to a bracket that was directly in way of ramp..had to remove it to load.... bracket was near impossible to get back on....so assuming I used. I asked for an empty truck, not stuff taking up room.
APRIL RYes will do business with U-haul on Old Hickory Jackson Tennessee again
WAVIER R | Overall ExperienceNothing. it was all good.
sheldon bInside back of truck dirty not a big deal but was never taken care of before hand but that was the only issue staff was great and quick and nice
Kyle WSystem was down, which called service to be a little slow, other than that service was great 👍
DEBRA MStorage unit I reserved was licked
HUNTER H | First ImpressionsGreat service
STEPHEN SVery knowledgeable workers……….. & the guy that hooked up the dolly was awesome!!! Thanks
CHRISTOPHER DPpl acted like they weren't about helping anyone and more worried about their McDonalds food than me. The equipment was under par, as it looked poorly maintained, and the washer fluid was completely empty. The tank was only on 1/4, and it looked dirty inside the cab and in the back. Made tons of noise as u went down the road like the box was hitting the cab on pot holes. The seat was very uncomfortable, and the backup cam didn't work. I feel like I spent a lot of money on junk.
MICHAEL KReally verify that when a customer picks up a rental that the mileage and gas gauge matches what their system has. Example: If their system has that there should be 1/2 tank of gas, make sure that the vehicle actually has 1/2 a tank of gas, not 1/4 of a tank etc… Upon checking in, I actually inspected the vehicle as prompted to do so via the text message. I took photos as instructed and noted the discrepancies. I informed the clerk and was to that if I took the photos and posted them via the text message that I should be ok. That didn’t happen. I had to call the store and hopefully the discrepancy will be refunded to my card soon.
Jennifer CStaff is awsome facility is clean and well lite we always felt safe
BERTHA B | Overall ExperienceThe access hours should be 24 hours. I work a swing shift and sometimes the middle of the night is my middle of the day.
Derek B | First ImpressionsVery happy with my experience.
Jeremy D | Overall ExperienceVery helpful staff!
Lend N | Overall ExperienceMs. Alyssa was very knowledgeable and helpful in getting me information on U-Haul products and services! Moving yourself can be a challenge and can be very difficult during a move but I was treated so well it made my experience to be very much appreciated. The you U-Haul. Best Regards, Yolanda Robinson.
YOLANDA R | First ImpressionsThank You for everything
KIMBERLY S | Overall ExperienceEverything in my unit has mold
MARGO G | First ImpressionsAt first there wasn't enough carts to load and unload I inform the customer service in the office and they quickly ordered more carts...Thanks for that! Will use yall again if needed and will recommend 👌
AMANDA B | Overall ExperienceTwenty four hour access or at least after 10 pm would have made it more convenient and excellent.
Sean K | Overall ExperienceRate too expensive, otherwise great.
Marcus S | Overall ExperienceEverything was perfect.Used the storage site for two years and never an issue.
Faralynn K | Overall ExperienceStaff wasn’t friendly or helpful. Tried to make us pull in garage space but truck and trailer wouldn’t fit. We ended up unloading where she said WE couldn’t but others were unloading there when she told us we couldn’t. She was just unfriendly and unhelpful. Acted like she didn’t want us there.
Lori D | First ImpressionsJust didn't like O had to order two storage to get all of my stuff on it I asked for a 3 bedroom storage and the sold me a 10 x10 Need to invest in bigger storage
WAVIER R | First ImpressionsThey was very nice , I loved the stafff they didn’t give me any problemss and I got in and out very quickly good customer service definitely recommend going there
Shemarrie C | First ImpressionsEverything went well after I understood the procedures of the transactions!! Thanks
Floyd H | Overall ExperienceExcellent but I did see a roach in the aisle on two separate occasions. I suggest you spray for bugs often. Other than that it was excellent. Restroom was also very clean.
Christopher C | Online Move InGreat place to rent from and will rent again when needed.
angela r | Overall ExperienceThe staff was always very helpful and available to answer any questions that I had. I loved the inside storage because I felt more secure!
LaQuinthia B | Overall ExperienceThank you all for taking care of my all my items. I never had to worry one time if they were safe. You all are the best of the best. Thank you Monica Allen
monica a | Overall ExperienceThe young man was very plesant, knowlegable and professional a true asset to the business
Darryl C | First ImpressionsEasy transaction, friendly staff.
Lend N | First ImpressionsMy belongings are covered in roaches and now I’ve taken them to my home. Had floors waxed and the liquid ruined the stuff in the front of my storage
AMANDA G | Overall ExperienceWe Saw Roaches, And Our Storage Was Not Cleaned Out Meaning Not Sweeped(Black Marks) And Not Mopped .
alfredia d | First ImpressionsWay too many price increases since I started. That’s the reason I moved out.
Kevin C | Overall ExperienceThanks for the service.
Gary S | Overall ExperienceWould still have it but you raised the price almost every 6 months. You lost a long time good customer.
Brian C | Overall ExperienceAll of the staff I interacted with were absolutely wonderful to work with.
Larry G | Overall ExperienceSeen a dead mouse and several times roaches were seen. Also my furniture has some mold on it now.
Vicki R | Overall ExperienceI just wanna give a shot out to all the Amazing staff members at the Uhaul facility in Jackson Tennessee on Old Hickory Blvd. Yall are Beautiful wonderful helpful Professional and exceptional ppl.I love the kindness the help love yall show your customers going above beyond your duties to make me and others feel welcomed and appreciated. God blessed all of to be there for me at my worst and to be there for others with kind spirit and open arms,thank you so much for being patient with and understanding and helpful.
Curtis p | Overall ExperienceI really enjoyed my experience with U haul. And the staff was fantastic. I will not only recommend U Haul to others, but I would come back when and if I ever need a new storage unit.
angy s | Overall ExperienceI had a couple of hiccups here and there but overall I was very satisfied with the service. The staff are amazing. Everyone says hi and we’re able to answer my questions. Thank you for your service.
MarisolEmily P | Overall ExperienceElijah is a huge asset to the location!!! Outstanding customer service!!!!
Connie R | Overall ExperienceGreat rental & storage facility
Fredrick R | First ImpressionsVery nice workers.
DAVID C | Online Move InOur unit was inside and supposed to be climate controlled but it was not. When we cleaned out our unit, a lot of our belongings were covered in mold and mildew. It was very disappointing to have to throw things away. Also, there were roaches everywhere, including the bathroom. I feel like we wasted our money here.
jenifer r | Overall ExperienceStaff cares bout customers an shoes by everything an will not lie to u Alyssa is always very nice very respectful an other employees go out of their way to help u a treats customer very nice great experience
Kimberly R | Overall ExperienceWill be using this facility every school break. If I can get discounts would be nice.
madison w | Overall ExperienceEveryone I came in contact was very helpful and friendly. The facility was clean and secure
Melody B | Overall ExperienceThe staff was absolutely fantastic.. Thank the whole staff for their support and guidance! Kindly, Bruce A. Kosmala Hunter Family Homes, LLC
BRUCE K | First ImpressionsThe staff was very friendly and understood my needs
gene w | First ImpressionsThe staff was understanding. They worked with me through the process and period of time that I rented the storage to keep my belongings from being auction off.
STEPHANIE G | Overall ExperienceAfter I was given a unclear answer of my move out due date and or billing cycle date I rushed to Clear my unit. When I returned to turn in my card I was greeted with an empty front counter. I waited for almost 40 min even broke my phone on a hand truck in the process or pacing. The employee later pulled into the lot in a U-Haul truck an was very unapologetic.
Everaldo A | Overall ExperienceI didnt get my complimentary lock.
Stephen L | Overall ExperienceI give thanks to Ms Brittany and the crew gave excellent service and support
Rose B | First ImpressionsMy belongings were stolen the first time my kids and I were able to get there our deep freezer and 65’ tv was gone also my craftsman tools and boxes were missing
Bobby T | Overall ExperienceRaw meat sitting on the floor in the unloading/loading dock
Haleigh S | First ImpressionsJanelle was exceptionally helpful, thanks.
John A | First ImpressionsThe lady that helped me was very friendly and professional. She made sure I was well taken care of and told me if I needed any assistance to give her a call back and she would be glad to help. No complaints!
Brandy B | First ImpressionsI didn't get man name but he was one of nicest staff member i also want say manager. Was very professional an I appreciate Taylor for calling me an letting know truth of everything I need to know to access my belongings Mrs.Taylor u should be very please with man that help me I wish I had done all my business with all an God Bless this store an employee's they deserve recondition for having Number 1 customer.service an caring heart
Kimberly R | First ImpressionsThe Employee was friendly and helpful The Lady explained how everything worked
Larry C | First ImpressionsI felt like the items in our storage was safe and secure. I would definitely use them again.
Stacey A | Overall ExperienceThe first garage door would not open. Right in front of the garage door is a huge pot hole that needs to be repaired.
gloria g | First ImpressionsMany thanks to Taylor and her staff, they were always helpful with anything we needed.
Marshal M | Overall ExperienceAnyone can get in and out of the storage facility and the facility is infested with roaches. If I find roaches in my newly renovated apartment I will be contacting uhaul. Even the staff at the uhaul storage facility spoke of multiple complaints of this issue. It’s ridiculous that I paid for your facility for over a year to have to deal With this.
Christopher R | Overall ExperienceThere were a few things not explained correctly but it was fixed.
Jason B | First ImpressionsThey just need to make sure the door is completely down before moping because some of my things near the door got wet causing them to warp.
cynthia c | Overall ExperienceOnly because I was quoted a price in which was explained to me I would receive money back if I don’t go over mileage gas was put back as it was and it was cleaned. I which everything passed. I only went 20 miles as well as returned the truck a couple of hrs later and I was charged $163.49.
Tanaka B | First ImpressionsGreat customer service
James E | Overall ExperienceWasn’t aware how small my unit was going to be. Truly disappointed and I personally feel like I’m paying a lot for it to be so small
Terriana G | First ImpressionsI liked everything about U-Haul.
Brenda D | First ImpressionsIf anyone needs storage I would recommend you highly
sheron f | Overall ExperienceThey are incompetent about everything going on there.When we backed up to put our stuff in our storage building,we were using the bay door to get everything in.They gave us the wrong keys to lock and pull they bay doors.All the numbers we used were wrong.We waited for someone to come up there but no one did.We waited 3 hours from 12am to 3am…..Never again
Dennis k | Overall ExperienceExcellent experience with storage
Benita J | Overall ExperienceI've used other uhaul facilities and this one was tops. Clean, friendly, accessible, good prices on supplies. I would definitely use this one again.
TINA G | Overall ExperienceI Love it thanks
TINA S | First ImpressionsAll the employees were very helpful and nice.
Shelia A | Overall ExperienceI was charged twice for a lock.
Brittany P | Overall ExperienceThank you all so much business be great
Leonard D | First Impressions14 years ago i used another location. although the people were friendly, the access was not so i switched. This time I noticed a new building. I spoke with uhaul and ms taylor and decided to use this facility. I'm very happy and satisfied with the way this building is operated. Thank you.
TINA G | First ImpressionsDidn't give me more of a heads up before selling my stuff
Christopher J | Overall ExperienceStaff and facility were excellent. Was not expecting the security alarm feature.
John A | First Impressions, Thestaff Desiree and Richard Murphywas very very nice very helpful Pleasant to work with love there attitude keep up the good work and please let them know how good they are...
charmaine d | First ImpressionsThe staff was very friendly courteous went out of their way to Help me and I really appreciate all that!!! 🙂
Sandy U | First ImpressionsFront desk staff was friendly, and gave great instructions on how to locate storage units
Nasharra A | First ImpressionsNice and clean, but overall the price point is excessive for the storage size…..
jack m | Overall ExperienceGreat
chedonda c | First ImpressionsNeeds more lighting. I seen lots of roaches.
MICHAEL F | Overall ExperienceIt’s not made clear of what charges you will receive and they pop up with them randomly so basically online booking is pretty much useless and unreliable.
Alexis C | First ImpressionsThan you
Mary T | Overall ExperienceThanks so much for your accurate professionalism.
Patricia B | First ImpressionsGood
SHAVONNE M | First ImpressionsFacility was filthy inside and outside areas had trash and debris present all the time
dawn k | Overall ExperienceGreat company
Annette K | Overall ExperienceY’all ripped me off from the rental of my truck for three days and 50 miles to the tune of $800 to selling my storage without contacting me. I’m livid I never received notice until it was already sold? I’m preparing a press release today for several media platforms. Your company has stolen my stuff including my family’s ashes of cremation.
Charles C | Overall ExperienceI am not disappointed in this service, thank you for working with me and solving my problem with my storage
Charlotte M | Overall ExperienceVery professional,thank u
barbara c | First ImpressionsI was told I was put on auto pay.i wanted to prepay but was told not I couldn't bc I was on autopay I was not and was charged a late fee I paid the fees and the next day came to close my storage account as I said I would when I paid. The lock was still on the unit despite being paid up. Office staff said they were uhaul and storage guy wasn't in She had an attitude about having to remove the lock storage unit contained water damage from previous leak and a rat trap. Won't be back. Wouldn't recommend. I've had other storage units on auto pay without problems. Not sure what the drama is with this location. When I paid Wednesday, two more people pulled up as I was leaving complaining of the same thing so apparently it's a common occurance.
lucrecia b | Overall ExperienceThe guy that handle my check in was extremely nice and helpful, glad he was there.
sandra h | First ImpressionsI was a lil irritated yesterday but the gentleman there never got out of character with me he was still friendly and patient…I really appreciate him…I had to apologize to him but it wasn’t nothing he did…it was just so much going on and he was so understanding and I really appreciate him for being so patient and helpful with me…Ill definitely recommend talking with him…give him a raise…he deserves it…excellent worker…his name is Marco Standifer…I really appreciate your customer service support on 01/30/2022
Cherika J | First ImpressionsThe staff was very helpful
Dashanna F | First ImpressionsThe people were not personable at all. They didn't tell me that I had to have a certain type of lock on my storage unit. I put my own on there and came back the next day, they had put their own lock on there and didn't give me the keys untill I paid for the lock. No warnings that they would be putting a lock on there. Pretty much was robbed of my stuff untill I bought their lock. Horrible experience but the storage unit was clean.
Cris S | First ImpressionsThank you all for your help, understand of the situation.
Melissa I | Overall ExperienceI believe the climate control is not working well due to some of my items having mold on them. Just a heads up on the units that are supposed to be climate control.
dennice m | Overall ExperienceBad service and the manager brings kids to work and she is very un fair
Patricia H | Overall ExperienceVery helpful personnel Location not the best
Pamela C | First ImpressionsFriendly and good customer service
winnie s | First ImpressionsThe car dolly that we rented to go from Port St. Lucie Florida to Jackson Tn was portly repaired in the past. The passenger side lights on the dolly didn’t work and The wheel well was rubbing on the tire and ate a hole in the wheel well and carved a valley in the tire 2/3 of the way through the trip. The issue added a lot of extra, unneeded stress to an already stressful move. The dolly should have never been issued out at it was not legal for travel on the roads. I will never recommend UHaul again.
Frank A | First ImpressionsGiant water bugs were everywhere and rat traps. Poor condition of my unit.
JULIE E | Overall ExperienceThe staff at this location is always friendly and helpful.
Clarence W | Overall ExperienceVery pleasant experience
molly h | Overall ExperienceHad a water leak in facility at some point. Got into unit
Michael B | Overall ExperienceIn spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.
Elizabeth A | Overall ExperienceHad no problem glad I was able to do everything in one place.
MARIAM A | First ImpressionsThey girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn’t let her check us in and her manager said I’m busy doing something and she said well I need your help and the manager again said I’m busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.
LINCOLN R | First ImpressionsI'm happy with everything I recieved
Michelle W | First ImpressionsThe staff explained everything about the storage, they made it easy and simple
Frankie B | Overall ExperienceVery very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly’s for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.
taimone b | First ImpressionsNone
Sandra W | First ImpressionsTreated me good have know uhaul for many years very nice place treated me good
LARRY H | First ImpressionsExcellent customer service
Tammy P | First ImpressionsWe are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1
Martha D | First ImpressionsNew office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.
jonathan o | Overall ExperienceDid not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.
DARIN T | Overall ExperienceTaylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.
Marshal M | First ImpressionsI would recommend friends to use this facility
Anthony M | Overall ExperienceAssociates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.
Rebecca S | First ImpressionsVery professional
Debra T | Overall ExperienceVery satisfied
Anthony M | First ImpressionsVery rude and unprofessional staff.
Alana D | Overall ExperienceStore hour should be 24 hours.....;)
phillipa b | First ImpressionsI love the convenient and the prices,and how wonderful the staff that work there
lela p | First ImpressionsWe cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.
lashon h | Overall Experience