Customer Reviews for U-Haul Moving & Storage of Jackson

Rating:

5.0

Great customer service. GM is the bomb.

Rating:

5.0

This was our 5th truck rental. Everything went smoothly.

Rating:

5.0

Everything went perfect.

Rating:

1.0

The interaction with the one of your employees (overweight black man 20 something) was horrible, right after I walked in the store I felt intimidated, he wasn't behind and there 3 (one girl, Tony and a trainee) other people behind the counter, as I walked to counter he must of asked me 7 time if I needed help (Annoying) to cut the tension I told him I was beyond help, the other employees laughed and I started working with a person at the counter and the manager Tony was helping my counter person ( a trainee) However, the 20 something black man started telling everyone in the store that I was beyond help. I think he felt slighted and wanted to get back at me and wouldn't let it go; I ignored him as best I could. Tony and the Trainee finished my paperwork and hooked up the tow dolly with no problems (good work, just what you would expect) But I don't feel comfortable and would most likely go out of my way to find a different rental company then go back there Not after that experience. That twenty something overweight black man is a poor representative of your organization, and I feel given the chance he would have physically assaulted me let alone the verbal harassment I had to put up with one more minute talking to him I would walked away, he's a real problem.

Rating:

5.0

Nothing, all was excellent

Rating:

5.0

Biggest rental company between Battle Creek & Ann Arbor

Rating:

5.0

It was a pleasure to do business with u-haul

Rating:

3.0

CLEAN THE BATHROOM! It was absolutely disgusting! I’m not sure that toilet has ever been cleaned. Toilet handle was broken and did not flush. Awful.

Rating:

5.0

Keep doing what you’re doing, everything was simple and quick. Can’t ask for more than that!

Rating:

5.0

Employees are always very nice and professional. Great product availability and good location.

Rating:

5.0

Great customer service!

Rating:

5.0

Great place! Wonderful customer service. Everyone was very helpful.

Rating:

1.0

It was a bad experience with U-Haul staff at Worcester location in MA, they put wrong UBox and due to his mistake he postponed delivery but unloading contractor said he can’t do it on next day, I have to end up finding another agency with almost double price , delayed delivery and more money I spent then what was I should have paid for.

Rating:

5.0

Lagging in paperwork completion time but may be normal for Sunday? Trailer was returned before noon 4/27 and receipt shows time as after 9 PM on 4/27. No problem on charges because it was due 4/28.

Rating:

3.0

We first went to a worker who did not know how to answer most questions or do anything with storage. The lady that took over seemed to know how to do it all and did a good job!

Rating:

5.0

Nothing. Pleased with the service.

Rating:

5.0

I was extremely nervous to rent a Uhaul because I’m only familiar with small cars and I have never used this service before. Gavin helped me out and did an AMAZING job. He was very helpful, friendly, and eased the fear I had. Driving the truck was easier than I thought and it went really smoothly. Drop off was also easy and once again, Gavin helped me out and made sure the return was easy. Customer service was so great and now I know that I can come back whenever I need a Uhaul again! Thank you again, Gavin, for all of the help today!

Rating:

4.0

The only reason my experience was not excellent was the gentleman who assisted me with my checkout. I found him borderline rude and unhelpful.

Rating:

4.0

Only complaint was broken glass in the bed of the trailer.

Rating:

2.0

We had an unusual situation due to issues with the original trailer. We had to go to the Jackson location to switch to a different trailer, as set up for us by the dispatch personnel at corporate. When I explained it and gave my notes to the woman at the Jackson site, she first said that they don't do that, and her tone of voice was curt and dismissive, and rude. Once she spoke with the manager and he saw the notes, I was shifted to another woman, who was very polite, and who completed the paperwork. During this time, my husband was in the drop off area with the original trailer. A male employee went up to him, we believe it was the manager, and began to actually yell at him about something about the secretary of state and that he shouldn't be in the drop off area. My husband had no idea what the man was talking about and looked confused. He told the man he had no idea what he was talking about and that we were just there to switch trailers. Note that the manager never verified who he was speaking to, he just started yelling (and I mean actually yelling). They demanded that we pay for both trailers and insisted that we had to get a refund at the Flint office for the first trailer, although the notes from dispatch stated that we were not to be charged for the second trailer. We just wanted to get out of there, so we paid and dealt with the refund when we turned in the trailer in Flint.

Rating:

5.0

nothing. The manager (Amee?) was awesome along with all the other workers. Thank you!

Rating:

2.0

I rented a motorcycle trailer. The description and pictures where completely different. That was a utility trailer without the bevel or chock. Not even a tire strap.

Rating:

3.0

Workers gave me a map but didn’t tell me how to get it tried to use the code I was given twice it said that it wasn’t working

Rating:

5.0

The enclosed trailer was full of cow manure from the previous renter.

Rating:

5.0

Nothing. Everything was fine

Rating:

5.0

Great ppl especially the young lady that helped me.

Rating:

4.0

Under staff

Rating:

5.0

The managet Stevie is very helpfull and curtias.

Rating:

5.0

Excellent Staff and Service. This location was extremely busy and the UHaul Staff did an amazing job of accommodating the customers.

Rating:

5.0

NA

Rating:

5.0

Clean and secure!

Rating:

4.0

My only complaint is that when I asked to rent a 15' unit, I was assigned one 10' and one 5' next to each other. When I later was able to empty the 5' unit, I was informed that there would be no cost reduction because those two were considered as one unit in their system. So I would need to be reassigned a different 10' unit, and move all my belongings into that. Ridiculous!

Rating:

5.0

N/A

Rating:

5.0

Friendly knowledgeable staff.

Rating:

5.0

Knowledgeable staff

Rating:

5.0

I had a good experience with the staff and the pickup and return process. It was very easy and staff was very friendly. The truck was a bit wobbly and the doors to the cab were hard to close. I had to slam them shut. Other than that, I would recommend this location!

Rating:

4.0

The young lady that drove my U-Haul boxes up my very steep and narrow driveway was absolutely amazing. Her name was Jordan and I was very, very grateful for the wonderful work she did, not to mention she was super friendly. Make sure you give that girl a gold star!

Rating:

5.0

I love the service and those providing it!!! Always meets the highest standards!!

Rating:

5.0

Based on my experience I’m recommending UHaul to everyone I know. 5 stars across the board. Great job, and great customer service!!!!

Rating:

5.0

The associate was friendly and extremely helpfol.

Rating:

5.0

I have rented from the Jackson location a few times recently. I would highly recommend them. They are very friendly and helpful. No improvements are needed.

Rating:

5.0

No need for any improvement.

Rating:

5.0

Outstanding customer service. Thanks for all the help.

Rating:

5.0

Everything was satisfactory.

Rating:

3.0

Recommend cleaning snow off trucks. Customers shouldn’t have to do that.

Rating:

4.0

Truck had bad tire message entire time, could view odometer. Wait inside, to close storage units, very long! Waited over 30 minutes while cashier waited on one person she knew talked way too much. Needed another person, total 4-5 customers waiting.

Rating:

5.0

They were very helpful with switching me to a new truck very apologetic for the experience I had, they felt terrible, they weren’t sure why my pick up location was switched because they said they had 41 one way trucks available when I was told there were none available hence why my pickup location was switched. Brian brushed all the snow off the uhual truck for me and drove it into the loading dock for me so I could load the storage unit there.

Rating:

4.0

First time renting a u haul. Your employee Brian was very knowledgeable and kind. The gentleman that was working when I returned the truck, was also very kind.

Rating:

3.0

Could use more staff seamed to be a bottle neck.

Rating:

5.0

Very efficient and welcoming service!

Rating:

3.0

Lower the mileage back to what it was at least

Rating:

3.0

Stop rushing people and making them uncomfortable before the truck is do back.

Rating:

5.0

Everything was great

Rating:

4.0

Trailer Doors were grimy. Tye inside could have been cleaner, looked kinda couple piles of dog poo on the floor

Rating:

5.0

I would like to say Ms Amy at this location is the BEST for your business she is AMAZING GREAT CUSTOMER SERVICE PROFESSIONAL if I ever need to rent again this is the place and person I want to come to THANK YOU MS AMY FOR ALL YOUR HELP 👏👏👏👏👏👏👏

Rating:

5.0

It's so good 5⭐⭐⭐⭐⭐

Rating:

4.0

I had a good experience other than surprised with the amount of accumulated dust. I had no idea a storage unit could gather so much dust.

Rating:

3.0

Lower cost!!!

Rating:

5.0

Amy was very helpful and confident in her job.

Rating:

1.0

The worst experience I've ever had with a uHaul Company. I would NEVER Recommend the 'Jackson Mi.' uHual on Michigan Avenue to Anyone!

Rating:

4.0

The vehicle was clean, yes, and it ran just fine (got even better fuel mileage loaded than when unloaded!) BUT I want to make sure they knew this....the windshield washer fluid container was either empty, frozen solid or otherwise not functioning. I could not get the windshield clean except when I stopped for gas and squeegied the windshield. Also, the passenger door was a bear to shut all the way. it got to the point where I had to roll a window down a little to slam it shut. otherwise, the truck ran great and kept up with traffic on the interstate. I was afraid we'd be holding up traffic, but she ran good.

Rating:

5.0

The mobile app did not work well for me when uploading my ID and it never texted my secondary driver. Fortunately the store staff got things sorted.

Rating:

5.0

Awesome and friendly staff.

Rating:

5.0

Every aspect of my transaction went smoothly. Both pick-up and drop-off. I had no trouble with the unit.

Rating:

3.0

Confusing layout, helpful staff tho

Rating:

1.0

The older gentleman at the counter was not pleasant to deal with just acting as if me walking in was a problem, very cold acting, will not go back to this location.

Rating:

5.0

Aimee and the other manager were so kind and helpful in my each situation.

Rating:

5.0

Fast and friendly, I highly recommend u haul.

Rating:

5.0

Amy did a great job when I first opened my unit and when I closed my unit. She took matters into her own hands to ensure a valuable customer service and because of this I would like to recommend this uhaul location for others and would definitely come back if there are storage needs in the future.

Rating:

5.0

Very clean and well maintained.

Rating:

3.0

I think it's way over priced to rent units there! The app didn't work for the checkout procedure and I wasn't able to submit any of my information through the app.

Rating:

5.0

Thank you for your service

Rating:

5.0

Love you guys

Rating:

5.0

Friendly, easy to work with.

Rating:

5.0

It’s a very good place and business & they are very friendly, fast and convenient. I would recommend them to anyone and would do business with them again! Thank you!!

Rating:

1.0

John the manager is only worried about his next cigarette. He doesn’t care about customer service. I have rented multiple trucks during moving and dread when I have to get in front of John. Talks to customers like they’re stupid and like he’s ready to shut the place down instead of help. According to other reviews I’m clearly not the only one. Fire this guy and get someone who can treat customers with respect. I’d rather store make 100 trips in a Honda Civic rather than rent a truck from John again. -1000/10.

Rating:

5.0

Very friendly and experienced staff Thank you

Rating:

4.0

The gentleman that helped me wasn’t very friendly. I did eventually get him to warm up though🤗

Rating:

5.0

Very pleased, the staff were very kind and professional. Prices reasonable too. Would rent again.

Rating:

4.0

Like new location. Staff was friendly

Rating:

1.0

they keep raising the prices and charge $30 for being 1 day late

Rating:

3.0

I Never signed up for autopsy,they would deduct my storage fees out my direct deposit account and wasn't allowed, numerous times.

Rating:

5.0

All employee do a great job If needed I will be back

Rating:

2.0

My wife felt the staff was rude and the mgrs response to a rental unused on the blanket chg was redickulous

Rating:

5.0

I always come to you guys for my needs, my family and I are very pleased, from the friendly, helpful staff to the different size trucks and clean secure faculity, it makes moving and storage easier and less stressfull for all.

Rating:

4.0

The female staff was very kind, friendly and helpful!! However, the man there needs a customer service course. At the least act like you appreciate your customers... pretend if nothing else.

Rating:

5.0

Aside from the parking lot needing to be resurfaced, everything was great.

Rating:

3.0

All the floors are filthy. Why pay for an indoor unit when it’s just as filthy as the parking lot

Rating:

5.0

Yes the most thing I liked about the uhaul very convenient and the employees there were awesome and so helped full five star for sure thank you uhaul

Rating:

2.0

I was forced into a 2 unit side by side when I initially signed up because the larger size was not available - and when I downsized and did not need the 2nd unit I was not able to cancel the empty one because I was told they were a "set" - because of that I would not rent there again or recommend to a friend.

Rating:

5.0

Staff was very helpful and friendly. Much appreciated.

Rating:

3.0

I was charged twice for a unit I didn't receive and had To go into the store and redo the whole contract And pay again. I still have yet to get my refund of two hundred and seventy dollars

Rating:

1.0

My lock was cut off was missing stuff from my unit very rude and disrespectful people was not temperature controlled seen bugs around the building always trash around the building the parking was nothing but pot holes very terrible experience all the way around I’ll make sure I tell everyone how bad it was and to find something else

Rating:

5.0

Theresa is absolutely amazing. I rented a storage unit here at the Jackson location for over 3 years and she helped me so many times! Don’t lose her! Overall Jackson uhaul is awesome and highly recommend them to anyone.

Rating:

3.0

I can't give a fair review because we haven't been to the storage yet, we don't check in, until September 23, 2023. I will give another review when we have been to the unit.

Rating:

1.0

Didn’t rent a storage because it was false advertisement for the months free and wanted too much for the storage unit! The service I received in the store was horrible I’ll never rent from U-Haul or send anybody that way.

Rating:

4.0

I will not by storing my stuff until October when I move to Michigan. So I can not answer these questions until I see it.

Rating:

2.0

Water damage to my furniture in storage

Rating:

1.0

The two gentlemen with owner tags on their shirt left a worker who had only been there for 2 weeks and an employee who was training and it was his first day alone. With a line of 8 people and 3 of which walked out bc they just wanted to purchase moving supplies and no one explained the policy’s just yelled at me for not knowing them

Rating:

5.0

very kind and helpful!

Rating:

2.0

It would have been nice to be provided with better instructions for arrival. All I got was a text with my unit number and access code. There was no other instruction about deactivating alarms. There was no map to tell me where my unit was before I got there. So I ended up making more work for myself by not being aware of an alternative drive in entrance that was much closer to my unit.

Rating:

1.0

- The email said nothing about checking in and out - The email said I had to sign paperwork but the office staff said I didn’t have to. - The website pushed buying a lock when I made the reservation. No mention was made that a lock would be provided for free if I completed the move-in online.

Rating:

5.0

I’ve already told people about how much we like it and how easy it was to rent it on line!!

Rating:

5.0

Thank you John for your assistance in getting in and out of the Jackson UHaul Storage facility. Deb Weber

Rating:

5.0

Everything has been amazing.

Rating:

5.0

Thank you

Rating:

4.0

They helped us in real hardship, they are very understanding. There prices are a little high but the facility is very secure. 2 lol

Rating:

4.0

Wish they would be willing to do pro-rated rates when you only need a extra week and not a whole month.

Rating:

5.0

Keep up the great service.

Rating:

5.0

Love Theresa at the counter she was most beautiful and very knowledgeable

Rating:

5.0

They we're good to work with and very understanding in certain situations..

Rating:

5.0

The people were very nice always in a good mood .it was keep clean inside and out . Very nice

Rating:

3.0

Thanks for your help and helping me out..

Rating:

5.0

They worked with me when I had to move out of state. It was difficult to come back and get my belongings. The staff on East Michigan were more then friendly and helpful along with understanding. I'm grateful for all of them.

Rating:

4.0

Staff is great and very accommodating! Facility kept nice and orderly. Also, most staff went above and beyond to work with individual situations, and that’s so appreciated at a time when things are hectic and stressful with moving!! However, the prices for storage and far too expensive. I’ve had storage units over the years from Indiana, to Michigan, to New York (the cost of living there is three times the cost of the Midwest) and the storage units here are by far the highest.

Rating:

1.0

We need 24 hour access here’s why, emergency’s happen people need to get to things! Like for instance our U haul broke down at 745pm did not get it repaired till 1059 pm that put a damper on us getting another load !

Rating:

5.0

Staff here knows there job and know how the Uhaul system (that can be unreliable on pricing) works. My move experience with UHaul in general was very frustrating EXCEPT for the folks in Jackson, Mi. Thanks guys, keep up the good work!

Rating:

5.0

Excellent Service

Rating:

5.0

Thank you for your help

Rating:

5.0

This was the best experience I have had with U-Haul (or any other moving and storage company), Over the years I have moved and used storage services, and U-Haul Moving & Storage of Jackson knows what they are doing, I appreciate their professionalism and assistance when I needed a question answered. There was no runaround and the follow-through was done as expected. Thank you for making this an easy experience instead of a nightmare. The staff was great and knew what they were doing.

Rating:

5.0

The crew in Jackson was great! Very helpful & pleasant!

Rating:

1.0

I reserved my unit 2 weeks ago and they lost it in the system and it was a nightmare to resolve

Rating:

4.0

You would get excellent if you stop feeling inflation with prices

Rating:

1.0

The Assist. manager is not Friendly at all . They only care about the money they don’t care about the customer. My husband went to jail, they still gave me a 25.00 late fee over locked my unit from being 3 or 4 days late how freaking sad ;( I paid it all and told them I’d be moving out ! I do not Recommend using this storage place to anyone! Idc we are humans and need to be treated as we are not just about how crappy we are cause of my husband going to jail !! Jessica cooley 5179452914 also they do not return calls they are very rude

Rating:

5.0

Thank you

Rating:

5.0

Theresa was the best.

Rating:

5.0

Amy is the BEST! Her kindness and problem solving skills are amazing. She went above and beyond to assist me. I am grateful! Thank you, Amy!

Rating:

5.0

Very well run facility. We were very impressed with the owner, John's, professionalism in dealing with us and his staff. This is a great place to do business. Roscoe

Rating:

5.0

Kim at the U-haul center offered EXEMPLARY service!!! She went above and beyond to assist with every aspect of storage setup, explanation of services, use of facility, even providing a tour and hands-on support. I cannot speak highly enough of the degree of customer service she actually embodies!! She is a fantastic example of an engaged employee, with experience and an ability to connect with and address customer needs. I highly recommend this location and service, in light of my personal experience with her!

Rating:

1.0

The Assistant manager talked to me like I was illiterate then she explained to me like I could only use one machine to swipe my card when I went out there to swipe my card it was froze there I had to go back to the office and someone else told me I could of just swiped my card inside then when I went back out there I couldn’t move the lock over to open the door so I went back to the office the assistant manager was frustrated and told me she couldn’t go out there with me just get something and bang on the door and try and open it so I tried that and it still didn’t work so I went back up there a third time now I’m mad and Melissa was out there and I walk in yelling at this point so Melissa was very nice and pleasant and she told me she had to punch out and then she came out and helped me get the door open and told me she would be there the next day if I needed any more help.

Rating:

4.0

When we when we pulled into where you unload and I guess you could say where the garage door goes down there was a bunch of garbage sitting there a rim and it looked like it hadn't been cleaned and stuff thrown all over it just didn't look right I was just wondering if you guys had a clean in person or not

Rating:

3.0

Upon signing with U-haul in Jackson the workers were rude and expected us to know everything like we had done this before.

Rating:

4.0

The help desk was very helpful, she did great 👍

Rating:

4.0

Had some trouble at the start with where my storage unit was supposed to be but as long as they don't charge me an extra day and miles for their mess up all will be smooth.

Rating:

3.0

I have 3 U-boxes to unload and told the gentlemen working on Monday September 6th that I would be there to unload the boxes into a storage unit I reserved on Sunday September 12th. Noone knew anything about it when we got there. We did get the boxes brought out so we could unload them but it was a hassle. Also I was supposed to get a call from the location about the payment on my uboxes on Tuesday or Wednesday but noone called me. So I just paid almost $400 for the 3 boxes even tho I only had them for 2 days after the payment. I was very dissatisfied with the fact I had to pay $400 for 2 days of having the boxes.

Rating:

5.0

Storage unit was clean and convenient. The lady who helped me got me a premo spot close to the entrance. Best experience I've had at uhaul hands down.

Rating:

1.0

Never moved in. Frustrating to cancel/move out. Customer service inept. Different answer every time I call. Possibly the worst customer experience ever. “I can’t help you” should not be the default standard response by phone.

Rating:

1.0

The staff at this location are extremely rude and unprofessional. I had problems with my storage unit from the MOMENT I signed the lease, and wouldn't have signed at all if I wasn't stuck. The people working never answer the phone, and have such an awful attitude. And when I tried to call your corporate number for customer service, it was an equally awful experience and I was stuck dealing with it. Finally able to move my things out - NEVER giving your company another time of my money or second of my time, EVER.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Best storage facility I ever used. Just perfect. Thanks much

Rating:

5.0

Everything went smooth I love it

Rating:

5.0

Thanks to the crew for explaining the process to enter and secure my storage shed.

Rating:

5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he’s passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff — set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America’s unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I’m impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Thanks!

Rating:

2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

Rating:

5.0

Very helpful and courteous. I would definitely recommend them.

Rating:

5.0

Excellent - clean - climate controlled Covered loading and unloading area

Rating:

2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Rating:

5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Rating:

5.0

Facility was great, staff was excellent and helpful!

Rating:

3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Rating:

2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.