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cynthia f | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Kathleen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would really be nice to have 24 hour or late night access to my storage unit because I work late.
JALISSA W | Overall ExperienceTaylor was awesome in helping with the contract and showing me the ropes on where stuff is. Plus having first month free is wonderful
SHERALYN H | First ImpressionsTaylor was such a pleasure to work with she was very knowledgeable professional yet friendly!
Atania L | Overall ExperienceThank you for your service!
LASHANDA L | Overall ExperienceI use the U-Haul system a lot in my travels moving around as I do it's so convenient and it's great that you can pick up one place and drop off the other place Thanks again
alex h | First ImpressionsTaylor was really pleasant and explained everything well
Jamie D | First ImpressionsI am going average because of the guys attitude when we got there, I understand he was a bit busy! Been there done that. But after being told by the 800 lady. And the young lady I originally talked to ams taylor Poole that we would could drop off the truck there, the guy said no a couple times them he said there was no room. Them my wife came in the office and his tone changed, so she called U-Haul for another place.! But the facility is clean neat, but I did see where the truck could have been parked! This isn’t my first time doing this!!
Brian H | First ImpressionsReally friendly and helpful staff
Jan W | First ImpressionsEverything was fantastic! Would definitely use them again if needed!
Michael H | Overall ExperienceHas the storage since last year! Had no problems !
OCTAVIA B | Overall ExperienceThere were a few times where the climate control capability was not in play—I don’t come over often. Also very disappointed that Uhaul won’t prorate the rent when close out of cell out is 2 days after the first of the month. Had I known I wouldn’t have lost $80 bucks a months rent—busted my rump to get the items drawn out a few days ago.
JAMES C | Overall ExperienceKendall Marlott was very friendly and helpful
Caleb M | First ImpressionsVery clean, secure location
Angela W | First ImpressionsThe lady that rented me the unit was so very kind! She was very knowledgeable and informed. I was only going to rent it for about a month, but after meeting her and seeing how clean it all was, I decided to move to this unit for my sample storage.
LYNNE B | First ImpressionsThe ladies that work here are amazing! They got me everything i needed at an amazing price. They were friendly and made my morning so much better! This will be my go to place from now on!
YASEMIN P | First ImpressionsShe was amazing
DESMOND T | First ImpressionsMs. Erica.was so nice. The service was outstanding!
JAMES G | First ImpressionsErika was so kind helpful & professional! Keep her around!
CHARLOTTE R | Overall ExperienceWow what wonderful service at this Uhaul Storage facility lead by Erika. She and her team make this facility the best choice for storage use.
ANTHONY T | Overall ExperienceThank yall
JOSHUA S | Overall ExperienceGM *Erica Askew* (sorry if I butchered your name)was very nice and professional… transaction was smooth and fast.. these storages are spacious and clean… highly recommend
MAIYA T | First ImpressionsI just want to give a huge shout out to the GM, she went OUT OF HER WAY after I got a new storage unit to come find me and tell me there was a closet unit to transfer to… lord knows I was about to give up that haul lol but I’m forever grateful for her kindness and generosity
MAIYA T | Overall ExperienceGreat experience, Erika and her staff are awesome!
ROBERT W | First ImpressionsAlways was very nice
TONY D | Overall ExperienceKeep up the good work, and your employee,was very helpful and respectful.
SALADEN W | First ImpressionsI rented a storage space from “Storage Near Me”. I rented for several months and then decided to pay for a year’s rental. The company gave me a 13 month lease for paying ahead. In the interim they were purchased by U-Haul. My wife and I stopped by to drop something off a few days after the end of the twelfth month of the 13 month lease. We were locked out. Luckily it was a Saturday and someone was there. I registered my complaint on deaf ears. I subsequently sent a letter and e-mail to the manager, Ms. Askew. I never recieved a response. To add insult to injury, they went up on the rent immediately at the time of purchase. Subsequently, I recieved notification that they were going up on the rent, yet again. At this point, in spite of the facilities being new and well kept, it was no longer cost effective to remain there. I’ve located a similar climate-controlled unit nearer to my home at a much more reasonable rate, albeit an older, but well kept facility. I would suggest that the U-Haul facility practice significantly better customer service, going forward.
CHARLES E | Overall ExperienceTop notch custom service !! Erika really made my moving experience less stressful!
shametra M | First ImpressionsI called on Monday and ERIKA was beyond professional, patient and just down right kind. She answered all 50 of my questions. Never let her leave! She’s an amazing addition to your team. When I got there nothing changed from the phone. She has an outstanding work ethic and was incredibly helpful when we arrived, as I had an additional 10 questions. She even had a million dollar smile! I will be sending ppl her (yalls way)
CHARLOTTE R | First ImpressionsThe unit was empty but needed to be swept out from all the dust and webs. Other than that the unit is in good condition so it was not a problem for me to sweep it out before moving my things in. It was empty and did not have any belongings or trash from previous renters and is in a good location and the customer service is very good so that is good enough for me. I just wanted to be completely honest.
Nemaiyian M | Online Move InMs. Askew was very helpful and pleasant. She looked and spoke professionally. Which made my decision easy to chose.
Xavier P | First ImpressionsErika and her staff were very helpful and supportive over these past few months. This was my first experience utilizing a U-Haul Storage facility and I would now highly recommend others to use this facility. Thank you Erika!
ANDREW M | Overall ExperienceGreat Storage Unit. I got my unit when the building first opened. I have never had a minutes trouble for any reason. I highly recommend renting from there.
ANDY A | Overall ExperienceErika & her co-worker were both so friendly, knowledgeable and helpful! I spoke to Erika several times during my trip & she was always so kind & helpful. And then it was so great to meet her in person! I appreciate everything! 🙌🫶
Anna N | First ImpressionsThe 5x5 climate controlled rooms are not actually 5x5. I measured and they are roughly 4'7" x 4'7". I wanted to use the 5x5 for my 4'8" Spinet piano. Because of this misinformation, I was forced to upgrade to a 10x10, as there were not climate controlled 5x10s available. Please update your website with the ACTUAL dimensions.
Thomas S | Online Move InI would have given an excellent. However, when I get to the U-haul storage and truck office and Kathleen, they would not allow me to leave the trailer and then drive into one of robins to drop the trailer OL so just a little miscommunications. When I was told in the beginning I could drop the trail off at any u. Haul truck, rental and storage location. But the gentleman was animate in Kathleen that I could not leave the trail there even though there were plenty of apart spaces on the side of the building where there was another trailer.Any small truck
Maria W | First ImpressionsStaff member was very helpful and energetic and really showed she enjoyed what she was doing
GARY G | First ImpressionsMy interaction/transaction with Erika Askew was incredibly pleasant, informative and complete within minutes of my walking into the office. Perfect!
DAVID T | First ImpressionsAntoine was a great help. The process was understandable, short, and efficient. He was courteous and knowledgeable.
STEPHEN W | First ImpressionsNothing wrong with the facility, the only bad experience is with the after charges, the very bad trucks with the most horrible driving conditions and the least one the condition of the contract to protect only the company and nothing to make the customer feel protected also. All my life I use several times U-Haul but from now on I am going to use other companies.
KONSTANTINOS B | Overall ExperienceWhen UHaul assumed ownership of the storage facility apparently the rates dropped. Not once did anyone co tact the people like me who rented prior to them taking control. When I asked about the difference of cost I was told “yeah you are part of the old ownership” and they would t lower my cost or give me a credit. It was at THAT point I said screw UHaul. I had been at that facility since 2022. No more!
GAIL B | Overall ExperienceVery polite personal and management. Excellent customer service and experience
KONSTANTINOS B | First ImpressionsI needed a van and a storage unit in a very time tight timeframe. I spoke to Erika and she was incredibly capable, friendly and helpful. She helped me solve my problem with a smile. I would definitely recommend this location to others.
RYAN C | First ImpressionsTHANK YOU SO MUCH MISS.ERIKA FOR DOING ALL THAT YOU DO AT YOU FACILITY ❤️
JANICIA S | First ImpressionsErika was very informative of the rental process. She answered all my questions and gave good details regarding the rental process. From payment options, to closing it out. Definitely recommending to others.
Sarah J | Overall ExperienceErika and Antoine were amazing people.
JAMES P | First ImpressionsI was pleasantly surprised by the friendliness and prompt replies from this office. They were always courteous, kind, and willing to help! The units (I rented 2) were in impeccable condition!! I would highly recommend!!
ASHLEY R | Overall ExperienceThey were about to sell my belongings even though I'd been paying my rent.
Robin B | First ImpressionsErica, that works in the office now is very professional and sweet! I thought my account was on autopay before you guys took over so I was shocked to find out I was behind on my payments but Erica explained everything to me and got me taken care of!
WHITNEY R | First ImpressionsUhaul bought out my previous storage building. They raised rent prices without notice and refused to work with me. Office staff sent me to 1-800 number to talk about charges and 1-800 number sent me back to local office to talk. Got the run around, so I moved out. In addition, UHAUL no longer honoring Military discounts, not getting my support. There are too many storage options these days… Should have held on to current customers and then charged new rates to new renters. Bad business/bad customer service, in my opinion.
AMANDA W | Overall ExperienceStaff was wonderful to work with, always nice and clean
LAURENE S | Overall ExperienceThe management team is absolutely fantastic!!!
Lonnie H | Online Move InErika and her assistant were very friendly and very helpful. I would indeed recommend this location for storage services.
Teresa T | First ImpressionsErica and team was very helpful and polite. They made moving in a breeze
SANDRA W | First Impressions11:00dollars increase in my monthly bill sad
JAMES M | First ImpressionsWhen I first got my storage with the past manager Mrs. Teresa she was awesome no problems. When I got my second unit with Todd it was ok at first then their were several mishaps that was questionable because I never had those problems before. I would still recommend you guys now that some of these matters have been taken care of.
TRACEY E | First ImpressionsErica really nice person to deal with in person.
JOSEPH H | First ImpressionsYoung lady at the front desk is awesome. I think if she left I would leave.
JONATHAN B | First ImpressionsManager of the facility is doing a great job 👏
ELMER G | Overall Experience